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Storage Direct Francis

1907 East Francis Avenue, Spokane, WA 99208

Office Hours
MON - SAT9am - 5:30pm SUNClosed
Gate Hours
Daily6am - 10pm

ATTENTION ONLINE RENTERS: Our managers are only available during office hours to remove the vacant lock from your unit. If you rent a unit after the office is closed, we're bummed to say that you will not be able to access your unit until the next business day.

Google Reviews
rating 4.2
Write a Review

Loanne Albright

5 years ago
rating 5.0
Great people that run the place, clean units, will definitely use them again.

mathew Plank

3 years ago
rating 5.0
Great staff! Attentive, on the bsll, nice, clean.

Addaline {Lynn} Bowman

3 years ago
rating 5.0
Good prices. You get ur privacy more than other storage units.great people working here.thanks guys

Breeanna Nelson

3 years ago
rating 5.0
Best Storage unit IV ever rented. Access on holidays. Great security. affordable. Insurance. Privacy. Friendly service.

Addaline Neilson

3 years ago
rating 5.0
Love it here

Gabriela Shinning

3 years ago
rating 5.0
Greatest self storage unit I've ever rented from,! Amazing prices, awsone employees& manager+owner :) I highly recommend coming here to store your things.PLUS it has a gate and the key codes are kinda long n random for each renter. And what's the best part is they give you your privacy! Don't go anywhere but here for renting storage space.

Breeanna Nelson

3 years ago
rating 5.0
Simply amazing place! Seriously couldn't of found a better storage unit to rent from. Not only great deals but privacy,nice employees,very clean all around,and security is awesome. ***Sorry bout changing my comment,I owed you guys this one.totally crazy misunderstanding*** __You know what I'm talking bout lol__

Avery Plank

3 years ago
rating 5.0
Great place and staff. Clean and well lit

Jay Wig

3 years ago
rating 5.0
Awesome people, honest and to the point, very clean facilities, feel much safer since they put the new fences in too.

William De Caro

2 years ago
rating 5.0
Been renting my unit for bout a year now and I'm very happy with STILL with my unit and this buisness. The workers here are very down to earth and have always respected my privacy. I have yet to experience any mice or any other pest problem my entire time being here. So that's a huge plus, my last storage unit I had in Mead had all sorts of pests problems.

April

3 years ago
rating 5.0
I highly recommend this Storage! They are friendly, and were more then patient with me when i fell behind on payments. Plus, i got my first month free! They are awesome here!

Kathy Compton

2 years ago
rating 5.0
Very nice staff..rates are average

Breeanna Nelson

2 years ago
rating 5.0
Good deal good people.

Kathy Compton

2 years ago
rating 5.0
My absolute favorite place to have my possessions! Office manager is a blessing and gives me a family feel. If I have questions I can always be sure of an answer. Safe and secure and very well kept! I would never considered moving, no matter the cost!.But, best Spokane pricing and in a great location

lardog118

2 years ago
rating 5.0
Manager was great. Explained everything thoroughly. Professional yet humorous.

Emory Pirtle

2 years ago
rating 5.0
April was very helpful in helping me select the right unit and very pleasant to deal with. Highly recommended. Thanks April!

Susan Partridge

2 years ago
rating 5.0
Nobody there today being sunday. But saw staff few days ago. Always helpful.

Carlos Camacho

2 years ago
rating 5.0
Thank you Chris for excellence and professional service. Clean and very well secured.

Deborah Reck

2 years ago
rating 5.0
Andrew was extremely helpful, assisted me in all aspects of the process, explained everything clearly and professionally. I am very pleased with the decision to use Storage Direct Spokane!!! Units I saw were clean, conveniently located, drive up access, too easy!!!!

Scott Vincent

2 years ago
rating 5.0
The employees get an A+ for how helpful and polite they were. Customer Service is huge to me and they were great!

Kenneth White

2 years ago
rating 5.0
Well secured site with clean units Great customer service very friendly..

Amanda M

1 year ago
rating 5.0
Andrew and Chris are very helpful. Highly recommend.

Anna McCauley

1 year ago
rating 5.0
I had an excellent experience using this storage unit company. An employee named Andrew was always professional and courteous. What a great place to store your belongings. Its clean, organized, and well put together. The employees are very friendly, and hard working. I highly recommend this place!

Afndrea yguTougas

1 year ago
rating 5.0
Most professional and I am reccommening Storage Direct to all my family and friends.

Random Pam

1 year ago
rating 5.0
Very friendly and informative!!! No hidden fees and explained very thoroughly. Very clean. Also said they have pest control come out twice a month. They also treat for mice as best as possible. Units have newer locks as well.

Lindsay Sears

1 year ago
rating 5.0
Andrew and Chris were considerate and helpful from the moment I called to reserve a spot. They touched base with me several times. Great prices.

Breeanna Nelson

1 year ago
rating 5.0
Great place,great people,great deals,&great prices. Iv had no problems with pests of any species,insects nor rodents. When our electricity went all out of whack and stopped working,all it took was giving the maintenance man a heads up the very next day it was in fully working order. They give us a great deal of privacy and respect,always. The units are behind a code locked gate and are surrounded by a steal like bared fence. Has cameras facing literally every angle of every row of units. You can even see the live video surveillance footage on a huge TV right in front of the managers desk right as you pull up to the gate to put your code in to get to your unit. There's a live in maintenance man/security man on site literally 24/7, his home is right above the office. During the winters iv never had problems with snow, iv had my unit here for going on 3 years now and not once have I showed up and all the rows not been plowed. I'm not kidding not once lol

Susan M

1 year ago
rating 5.0
Great location. User - friendly. Staff is wonderful; welcoming, informational, efficient. Book online for the best price. Hours are good, too... stays open till 10pm. Thoroughly satisfied..!

William Decaro

3 years ago
rating 5.0
Awesome place

Randy McIntosh

1 year ago
rating 5.0
Got a reasonable price on 10 by 20 unit. Very nice people we worked with on the phone and in person on move in day. Their web based reservation system could use improvement.

Breeanna Nelson

1 year ago
rating 5.0
Great place,great people,great deals,&great prices. When our electricity stopped working,all it took was giving the maintenance/security guy a heads up and the very next day it was in fully working order. They give us a great deal of privacy and respect,always. The units are behind a code locked gate and are surrounded by a steal bared fence. Has cameras facing literally every angle of every row of units. There's maintenance/security guy on site literally 24/7, his home is right above the office. During the winters iv never had problems with snow, iv had my unit here for going on 3 years almost and not once have all the rows not been plowed during the winter. Iv had no problems with pests or homeless ppl. This is an overall clean greatly managed storage unit. I'd recommend to everyone

Dave Rabe

1 year ago
rating 5.0
I was very satisfied with my experience with Storage Direct. I am 70 years old and never had to rent storage space before. I was nervous and skeptical of the idea. I had several questions to ask and they were answered in whole. I was shown where my space was and how the locks worked. The paperwork was explained to me, the rates, the penalties, the times of operation. How to work the code on the gate was explained to me . I receive a notice on my phone each month when my storage fee is due, and get a reply sent back to me upon payment. The staff and crew have been courteous and very helpful through the tough times that this Corona virus have affected us all. Keep up the excellent work and service that you provide. I have recommended your storage facility to several people, whom I'm sure will enjoy all that you have to offer. Keep doing the people of Spokane proudly. Speaking very sincerely, Mr. David Rabe

Diana Marmon

1 year ago
rating 5.0
Andrew was awesome to work with. Had trouble with the web site on my phone and he stuck with me all the way.

Thomas W.

1 year ago
rating 5.0
Well kept, good prices, nice management.

Kevin Layton

1 year ago
rating 5.0
Service was good. Facility is clean. Would use again when the time comes.

Brittni Nelson

1 year ago
rating 5.0
I rented a parking spot. Even with the requirements required by Covid, The staff members were very helpful. It was very fast and simple to rent a spot by using the website. Once completed online, they called to ensure I had no issues. I would definitely recommend working with this company!

Kelly Reno

11 months ago
rating 5.0
Andrew was amazing!!! Thank you for all your help in my stressful time. He answered all my questions with patience because I'm sure I asked him a couple of times. Lol!!

Jeannie Voisine

11 months ago
rating 5.0
Yeah i am impaired hearing need commicate make sure be understand thank u

Zane Freeman

9 months ago
rating 5.0
Great customer service and prices.

Tim Lacy

7 months ago
rating 5.0
I am the Owner of Flattop Roofing Inc. and have done Business with and have had a great relationship with Storage Direct for years. I would highly recommend using Storage Direct for all your Storage needs.

Brent King

7 months ago
rating 5.0
Very prompt contract using the app. On site manager called within an hour. Easy across and a clean large storage unit.

Sharon DuPree

6 months ago
rating 5.0
I have been with storage direct for a few years now and they have always been very good with customer service and making sure everything was taken care of in an easy timely fashion. High recommend working with this company.

Danielle' Clark

5 months ago
rating 5.0
Wonderful help! I'm excited to have a safe place to keep my belongings.

sharon peters

5 months ago
rating 5.0
They were very helpful and courteous.. made the experience stress free.

Michelle Ward

3 months ago
rating 5.0
the staff is friendly and helpful. I've been renting from storage direct for over 3 yrs now and they have been great!

Aldora Rodarte

3 months ago
rating 5.0
Have been with your company for several years now. I have nothing but positive contacts. Very helpful and courtesy staff.

Charlene DuncanI Edwards

3 months ago
rating 5.0
You folks have always been great answering my question and polite and friendly

Carbon Fiber Creations Washington

3 months ago
rating 5.0
Secure and Safe place to store at. Friendly staff. Quick rental paperwork

Brad Ryan

4 years ago
rating 4.0
Pretty straight forward. Hardly had any problems at this point.

Katherine Stewart

4 years ago
rating 4.0
Little spendy, but clean and safe and conveniently located

Erik Black

3 years ago
rating 4.0
Good place

Meshel Leininger

3 years ago
rating 4.0
90% occupancy clean and secure

Misha Krivopust

3 years ago
rating 4.0
Good storage for price, always under supervision. Very good management.

Ronda McIntyre

2 years ago
rating 4.0
It's always clean indoor and out. The staff have all been very helpful with any questions I've had. There are multiply ways to pay your bill. I prefer passing in person but have the option of paying online or through the mail. The only reason I don't give it a 5 star is I think they raise the unit prices too often and too much.

Candice Killmer

2 years ago
rating 4.0
If you have a moving truck your skills will be tested, especially if you are in a small unit. Didn't realize that unit I rented online didn't have drive up access. The price was right and manager was nice.

Breeanna Nelson

2 years ago
rating 4.0
Good place be careful tho with the $100 sign up deal within 3 months they raise it $20 so read fine print. Office lady rocks. Just follow rules n you shouldn't be bothered like at all.

Ronda McIntyre

2 years ago
rating 4.0
It's always clean indoor and out. The staff have all been very helpful with any questions I've had. There are multiply ways to pay your bill. I prefer passing in person but have the option of paying online or through the mail. The only reason I don't give it a 5 star is I think they raise the unit prices too often and too much.

Candice Killmer

3 months ago
rating 4.0
If you have a moving truck your skills will be tested, especially if you are in a small unit. Didn't realize that unit I rented online didn't have drive up access. The price was right and manager was nice. I've had this unit for a few years now and have fallen behind motte than once. They haven't sent my unit to auction and have always worked with me to keep my stuff.

Steven Wilson

4 years ago
rating 3.0
Poor customer service horrible access to your unit.

Paula Evans

3 months ago
rating 3.0
I like the security the facility offers and the staff is friendly and helpful. What I don't like is the rent on the unit goes up 2x a year every year. I didn't expect that. The only experience I have had in the past with rents was with apartments and the landlord did not raise the rent until he rented it to the next tenant.
See all Reviews
rating 5.0
1 Review
Write a Review

Rachel S.

3 years ago
rating 5.0
April at storage direct was amazing! She was very friendly, helped me find a storage unit that worked for what I needed and made sure I understood their...
  • 24 Hour Cameras
  • Boxes & Supplies
  • Drive-up Access
  • Online Bill Pay