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Storage Customer Reviews
Oscar Rangel
2 years ago
April and De Lacey at storage outlet in Pomona were very helpful and also gave a tour of the property. They gave me all the prices and facility and bathroom was very well up kept . They kept a smile on my face very energetic. I will definitely recommend my friends and family to rent here.
robert flores
2 years ago
This is our second time using Storage outlet and we couldn't be happier! The manager April and co manager De Lacey are very helpful and professional. The facility is very clean and well maintained.
Jose Camunas
2 years ago
Received excellent service at storage outlet in Pomona very professional by delacey Acosta definitely will refer her and use her as a referral very professional outstanding 10 stars
Javier Celis
2 years ago
Really nice place great service nothing bad to say, De Lacey an awesome worker helped me out and answered all my questions
Olivia Caballero
2 years ago
April is very nice an helpful and answers all our questions great customer service we r glad we rented here.
Kristine Salce
3 years ago
I love Storage Outlet in Pomona. I always receive friendly and professional customer service, especially from the management Maricella. I've had my storage unit for years and I would recommend them to everyone!
La Me
2 years ago
Both April and De Lacey are very helpful and a pleasure to talk with! Great job Pomona Storage Outlet!
Victor Eligio
2 years ago
The Best in town, not only is the location great but the Managment and staff members are the best and understanding especially when your having the worst day all it took was a phone call and a small detail explanation for the Manager April to tell me say no further take care of your other problem and come see me at my office as soon as you get back in town. And boy let me tell you that assistant of hers i dont know how to pronuance her name so i just call her D has a grrat sense of humor too. I called this duo Bonnie and Clyde lol ..As a business owner and as a customer i know how important it is to have a staff like the one at this location .I wish they would come work at my store for me but they love there jobs and i honestly feel its good to hear about the complaints but its rare the times people will go out of there personal time to write a good comment.Oh and not to brag but i travel throughout the states and have diffrent storages all over California because of my buainess it makes it more convinient a less cost effective and hands diwn this property is best kept clean and secure, which it brings me peace and compfort to know its secure and safe enviorment. I have to catch a flight back to Seattle but defenatly recommended if your looking for a storage ...
omar ramirez
2 years ago
Excelent customer service . April and de lacey .
Keep up the great work girls .
Celia Rivera
2 years ago
Property always clean,staff very nice and helpful been here for 6 years had no complaints
Faith Lee
2 years ago
Great service so kind and so accommodating ! Great storage and De Lacey is the nicest ever
Natalie Madrigal
2 years ago
Friendly customer service, reasonable prices, helpful and professional business
Elsa Marquez
2 years ago
I can not say enough good things about the service and professionalism of this storage business. April, the stellar property manager, is on top of her game and well-aided by DeLacey, the office manager. My husband and I have been leasing units for more than 8 years and have been 100% satisfied! There are many storage unit providers in the area - but you will not find a better one. I recommend them without any hesitation. Excellent value, professional dealings and exceptional customer service. Thank you Self Storage-Pomona!
alex chu
2 years ago
Awesome storage facility. All one level drive up units. The best part is the friendly and helpful staff, especially De Lacey Acosta.
Vianca Orozco
2 years ago
Awesone staff!! Friendly and always ready to help make your day easier and just that much smoother for you. I find myself sotpping by and saying hello from time to time even though i dont have a storage anymore.
Tam Nguyen
2 years ago
Came to Storage Outlet Pomona as a first time storage unit renter and I must say, I've never received customer service as wonderful as this place. The managers were very friendly and efficient. I was able to tour the facility and check out some different size units. When I decided on which unit I wanted, the leasing process was less than 15 minutes. Overall, I had a great first time experience, I highly recommend this storage unit facility.
Elizabeth Flores
2 years ago
We have trusted Storage Outlet Pomona Self Storage with all our belongings. This facility is clean and secure. The staff is professional and polite every time we see them. Thank you April and De Lacey!
David Carbajal
2 years ago
April and De Lacey are very nice and have great customer service. They are awesome. The access hours work perfect for me and price is affordable.
Lisa Fowler
3 years ago
Storage outlet Pomona is the best storage to rent at! I really enjoy that the units are individually alarmed and that I know my stuff is secure and safe here! De Lacey has the best customer service that I have ever experienced and she really made us feel welcomed! I will definitely be recommending storage outlet Pomona to my family and friends :)
April Lambeth
11 months ago
Stephanie was very professional and efficient! I had reserved the wrong size storage unit and she had no problem helping me find the right one. Paperwork was easy and the prices are not bad. I would definitely recommend this business.
Church of the Chimes Fontana
1 year ago
April very knowledgeable and cares about her customers. Very affordable pricing.
Desire Arias
2 years ago
De Lacey was absolutely amazing! She's so nice and thoughtful! I myself work in customer service so I know great service when I see it and this girl was truly amazing!
Not only did she take the time to explain my storage package I was getting but she explained all the amazing features this unit will have.
Extremely clean and great service!
Archana Agrawal
2 years ago
April Velez - Store Manager, is truly outstanding. She followed thru to completion and very thorough and professional handling the business. Offered a great price, showed me the rental unit, and completed the paperwork very efficiently. Everything handled in 15 minutes! Very impressed and highly recommend to anyone interested.
danny sinner
2 years ago
This is my girlfriend's second time renting, here and we received excellent service. The managers were there to greet us with a smile right as we opened the door, and remembered us by our names. We are back because the managers provide excellent service and I know our items are safe. The Manager April is so funny and always leave me and my girlfriend with a smile on our face or a good laugh. Access hours are great and work around my work schedule.
Ester Rueda
5 months ago
Great and safe place. I came with my grandmother and my mother and I feel very safe here. I know my items will be kept nice and safe. April Velez the Propertyerty Manager is very knowledgeable in storage. She is great and I have to say we will probably just stop in to say hi!
Julie Gonzales
5 months ago
April is the best!! From the start she was very nice and helpful! This was a breeze Thank You April !!! You made this very easy, and we are going to be recommending you to friends and family!!
Sandy Duenas
3 months ago
I came to Storage Outlet in Pomona to store my belongings. I was met April the property manager and her partner Juan . Right off the bat I came in and it was great. I will definitely refer my family and friends to this property. April and Juan do a great job! Great customer service and a very clean and secure property five stars I would give them 10 if I could.
Patricio Nasser
1 year ago
La persona que atiende es extremadamente ruda malcriada y demorada para hacer todas las cosas por otro lado las instalaciones son buenas y es un lugar muy quieto y seguro si no fuera por la persona que atiende que es una mujer extremadamente grosera todo sera perfecto
Melissa Ruiz
1 year ago
This place is ran by disrespectful, distasteful thieves. April and the rest of her trash.
Charles Beebe
1 year ago
This place ripped my Mother off for over three hundred dollars. Said they don't have to refund her months rent (when she wasn't a tenant for even 24 hours).
This is the rudest, most unprofessional group of girls I've ever come across.
Nini Marie
2 months ago
The worst experience I've ever had. Don't answer calls. Spoke to juan and provided the worst customer service. So unhelpful. So unprofessional! Would not recommend this company to anyone.
Linda V.
1 year ago
I and my husband just moved from las vegas to ca. April the property manager made my experience such less stressfull. DeLacey and April made the perfect...
Storage Facility Amenities5 Amenities
- 24 Hour Cameras
- Boxes & Supplies
- Drive-up Access
- Online Bill Pay
- Se Habla Espanol
rita holguin
2 years ago