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Office Hours
MON - SAT9am - 6pm
SUN9am - 2pm
Gate Hours
Daily5am - 9pm
Storage Customer Reviews
Oscar Rangel
5 years ago
April and De Lacey at storage outlet in Pomona were very helpful and also gave a tour of the property. They gave me all the prices and facility and bathroom was very well up kept . They kept a smile on my face very energetic. I will definitely recommend my friends and family to rent here.
robert flores
5 years ago
This is our second time using Storage outlet and we couldn't be happier! The manager April and co manager De Lacey are very helpful and professional. The facility is very clean and well maintained.
Jose Camunas
6 years ago
Received excellent service at storage outlet in Pomona very professional by delacey Acosta definitely will refer her and use her as a referral very professional outstanding 10 stars
Javier Celis
5 years ago
Really nice place great service nothing bad to say, De Lacey an awesome worker helped me out and answered all my questions
Olivia Caballero
6 years ago
April is very nice an helpful and answers all our questions great customer service we r glad we rented here.
Kristine Salce
7 years ago
I love Storage Outlet in Pomona. I always receive friendly and professional customer service, especially from the management Maricella. I've had my storage unit for years and I would recommend them to everyone!
La Me
5 years ago
Both April and De Lacey are very helpful and a pleasure to talk with! Great job Pomona Storage Outlet!
Victor Eligio
5 years ago
The Best in town, not only is the location great but the Managment and staff members are the best and understanding especially when your having the worst day all it took was a phone call and a small detail explanation for the Manager April to tell me say no further take care of your other problem and come see me at my office as soon as you get back in town. And boy let me tell you that assistant of hers i dont know how to pronuance her name so i just call her D has a grrat sense of humor too. I called this duo Bonnie and Clyde lol ..As a business owner and as a customer i know how important it is to have a staff like the one at this location .I wish they would come work at my store for me but they love there jobs and i honestly feel its good to hear about the complaints but its rare the times people will go out of there personal time to write a good comment.Oh and not to brag but i travel throughout the states and have diffrent storages all over California because of my buainess it makes it more convinient a less cost effective and hands diwn this property is best kept clean and secure, which it brings me peace and compfort to know its secure and safe enviorment. I have to catch a flight back to Seattle but defenatly recommended if your looking for a storage ...
omar ramirez
5 years ago
Excelent customer service . April and de lacey .
Keep up the great work girls .
Celia Rivera
5 years ago
Property always clean,staff very nice and helpful been here for 6 years had no complaints
Faith Lee
5 years ago
Great service so kind and so accommodating ! Great storage and De Lacey is the nicest ever
Natalie Madrigal
5 years ago
Friendly customer service, reasonable prices, helpful and professional business
Elsa Marquez
6 years ago
I can not say enough good things about the service and professionalism of this storage business. April, the stellar property manager, is on top of her game and well-aided by DeLacey, the office manager. My husband and I have been leasing units for more than 8 years and have been 100% satisfied! There are many storage unit providers in the area - but you will not find a better one. I recommend them without any hesitation. Excellent value, professional dealings and exceptional customer service. Thank you Self Storage-Pomona!
alex chu
6 years ago
Awesome storage facility. All one level drive up units. The best part is the friendly and helpful staff, especially De Lacey Acosta.
Vianca Orozco
6 years ago
Awesone staff!! Friendly and always ready to help make your day easier and just that much smoother for you. I find myself sotpping by and saying hello from time to time even though i dont have a storage anymore.
Tam Nguyen
6 years ago
Came to Storage Outlet Pomona as a first time storage unit renter and I must say, I've never received customer service as wonderful as this place. The managers were very friendly and efficient. I was able to tour the facility and check out some different size units. When I decided on which unit I wanted, the leasing process was less than 15 minutes. Overall, I had a great first time experience, I highly recommend this storage unit facility.
Elizabeth Flores
5 years ago
We have trusted Storage Outlet Pomona Self Storage with all our belongings. This facility is clean and secure. The staff is professional and polite every time we see them. Thank you April and De Lacey!
David Carbajal
6 years ago
April and De Lacey are very nice and have great customer service. They are awesome. The access hours work perfect for me and price is affordable.
Lisa Fowler
7 years ago
Storage outlet Pomona is the best storage to rent at! I really enjoy that the units are individually alarmed and that I know my stuff is secure and safe here! De Lacey has the best customer service that I have ever experienced and she really made us feel welcomed! I will definitely be recommending storage outlet Pomona to my family and friends :)
April Lambeth
4 years ago
Stephanie was very professional and efficient! I had reserved the wrong size storage unit and she had no problem helping me find the right one. Paperwork was easy and the prices are not bad. I would definitely recommend this business.
Church of the Chimes Fontana
4 years ago
April very knowledgeable and cares about her customers. Very affordable pricing.
Desire Arias
5 years ago
De Lacey was absolutely amazing! She's so nice and thoughtful! I myself work in customer service so I know great service when I see it and this girl was truly amazing!
Not only did she take the time to explain my storage package I was getting but she explained all the amazing features this unit will have.
Extremely clean and great service!
Archana Agrawal
5 years ago
April Velez - Store Manager, is truly outstanding. She followed thru to completion and very thorough and professional handling the business. Offered a great price, showed me the rental unit, and completed the paperwork very efficiently. Everything handled in 15 minutes! Very impressed and highly recommend to anyone interested.
danny sinner
6 years ago
This is my girlfriend's second time renting, here and we received excellent service. The managers were there to greet us with a smile right as we opened the door, and remembered us by our names. We are back because the managers provide excellent service and I know our items are safe. The Manager April is so funny and always leave me and my girlfriend with a smile on our face or a good laugh. Access hours are great and work around my work schedule.
Ester Rueda
4 years ago
Great and safe place. I came with my grandmother and my mother and I feel very safe here. I know my items will be kept nice and safe. April Velez the Propertyerty Manager is very knowledgeable in storage. She is great and I have to say we will probably just stop in to say hi!
Julie Gonzales
4 years ago
April is the best!! From the start she was very nice and helpful! This was a breeze Thank You April !!! You made this very easy, and we are going to be recommending you to friends and family!!
Sandy Duenas
3 years ago
I came to Storage Outlet in Pomona to store my belongings. I was met April the property manager and her partner Juan . Right off the bat I came in and it was great. I will definitely refer my family and friends to this property. April and Juan do a great job! Great customer service and a very clean and secure property five stars I would give them 10 if I could.
Fernie Campos
3 years ago
Very nice place. Called in yesterday to ask about pricing and availability. The attendant Alex was very professional and courteous. Took the time to answer my questions. Good customer service is rare now a days. Thank you Outlet Storage I will be in to rent my unit next month!
Adriana Zavala
3 years ago
Called earlier during the afternoon to get prices on a large storage space The customer service representative Alex was very friendly nice professional he took the time to answer My questions And concerns unfortunately there was no large spaces available for rent which is understandable the reason why I am leaving a 5 star review is because I want to thank alex for the great customer service he provided me!!
Rosa rios
3 years ago
best storage facility In town I would strongly recommend friends and family to come here everyone here is really friendly trustworthy I would rate 10 stars If i could
Jenny Jenkins
3 years ago
My experience at storage outlet was very great! Never experienced or had good customer service like this before in any other storage facility Alex was the attendant that help me he was very nice really friendly professional! He greeted me with a big smile offered a cup of coffee he Answer all my questions and concerns I had about storage spaces he is the best I would strongly recommend my friends and family anyone that needs storage to come here!! Cant wait to come back to get my space thank you very much storage outlet and Alex you guys are the best
Cameron Heiderscheit
3 years ago
Very clean and friendly staff. Recommend to everybody looking for a storage
Jackie Lopez
3 years ago
I feel that my belongings are safe at the Pomona facility. I appreciate the friendly staff there and they are so helpful. The facility itself is very clean and that is one of the most important features I was looking for when I decided to utilize a pubic storage unit. It is also a huge benefit for me that they have long accessible hours especially since I work.
If you are looking for a place to store your items, I highly recommend that you consider contacting them. Storing with them will be a good decision and you can rest easy that your belongings will be safe.
Jen Castillo
3 years ago
Very great clean facility!! Ive seen in Pomona ca . great prices great access hours great security!! I would like to thank everyone one for being really nice helpful professional specifically Alex orozco one of the managers he is super nice friendly very knowledgeable and professional!!! He will take care of you no matter what i would rate him a 10 if possible I strongly recommend anyone who is in need of storage! To come here and deal with Alex!!
fkat28
3 years ago
Staff are friendly, knows their tenants by first names. Facility is clean and well kept. I've been a tenant for 4 yrs now, no complaints. Fred
Jackie Guzman
3 years ago
Very clean! Facility great affordable prices! On storage spaces Alex was really awesome! He Made my day very professional knowledgeable friendly! Was greeted with a big smile!! Made me feel very welcome he Answer all of my intire questions and concerns I had about storage! Very patience I highly strongly recommend this facility to anyone who is need of storage!
Gina Perez
3 years ago
Alex treated us great and answered all my questions.. He told us all the info and discounts. Even gave me a nice hot cold bag.. I highly recommend this place.
Eric Regalado
2 years ago
Very friendly and very professional staff. Teri was so nice helpful and thorough in explaining the rental procedures. I recommend this place to anyone who need a storage unit to rent. Clean facility. In and out.
Miguel Armenta
2 years ago
Great service friendly people easy access to there units. And very spacie units. I truly recommend this storage outlet......
Heidi Norris
2 years ago
Just got our storage a week ago and the experience was great and went smooth. Alex Campos is friendly, knowledgable and informative. He answered all our questions. There's even nice cold water available for after your workout from loading your storage space.
Alex M.R.
2 years ago
Great customer service. Alex Orozco was very helpful and professional. Nice and clean facility. Move-on price was great.
Adriannaa C
2 years ago
One of the best cleanest storage facilities Ive seen so far in Pomona ca I when on Sunday to look at storage units Alex orozco was very friendly & professional I was immediately greeted with a big smile and a cup of warm coffee despite not needing the unit until next month Alex took the time to go over all questions and concerns I had about storage thank you so Much!! I cant wait to come in next month to get my storage space *****
Leonel Arellano
2 years ago
Drove by Earlier today to buy some boxes this storage facility is really fantastic!!!! the reason why I am leaving a 5 star review is because I really appreciate the great customer service that was provided to me by Alex orozco he was extremely friendly helpful professional! Thank you once again. For the great service !
Heidi Norris
2 years ago
Just got our storage a week ago and the experience was great and went smooth. Alex Campos is friendly, knowledgable and informative. He answered all our questions. There's even nice cold water available for after your workout from loading your storage space.
Andrew Goktepe
2 years ago
We have looked all over greater LA for a storage facility with adequate security, convenience, pricing, and customer service. We found it at Storage Outlet in Pomona. Their facility is secure and has both external and internal units available. Terie has been great to work with. She remembered my preferred unit and called me back months later when one became available. I would highly recommend Storage Outlet Pomona.
Lucy Castellanos
2 years ago
Ive been at this storage for over 20 years, Ive never had a problem and rates a reasonably price.
Crissy C
2 years ago
Young man name Alex that works there was very friendly & professional!! I was greeted right away! He Explain everything to me that I needed to know about storage spaces even do I dont need the storage until November he took the time to explain the entire process I was so amazed with his customer service skills that is why I am leaving a 5 star review! cant wait to store my belongings soon thank you
Inolvidable Pelonsito
2 years ago
Excellent customer service and the lady's at the office very professional and helpful!! Recommend this place 100%
Traci Denby
2 years ago
Storage Outlet Pomona is a great place for all your extra items. It's clean and in a great location. All the staff are very nice and helpful.
Julia Z
2 years ago
After visiting this storage outlet, I can say that it is secure and clean. The manager made me feel comfortable in regards to security, which is something I feel as if any customer would want to feel comfortable with. The whole process was a breeze. Would recommend to anyone in the area.
Brian Price
2 years ago
H403 Great service and safe and friendly environment. Manager Terie Romo very professional and polite.
Angelique Watzka
2 years ago
We received excellent service from Terie! She helped Scott Snyder and I choose a unit that fit our needs and made the experience so easy! We would recommend using Storage Outlet for your storage needs 100%!!!
alex rodriguez
1 year ago
Very good service, adorable prices. The space of each unit is different but very big. I have one the 10x10 inside a unit building. Staff is great, very helpful and polite. I would highly recommend this storage outlet for anyone whos I need of their services. Very close to home as far as location and easy access for my convenience. Two thumbs up!
Oscar Campos
1 year ago
Great Environment convenient location close by home friendly service and staff as friendly as well... Perfect hours of operation... 3 thumbs up... and i mean 3...
David Wright
2 years ago
I would highly recommend this place!! The personal at the office there are very Professional.Excellent customer service!!
Cassandra Ortega
1 year ago
This Is one of the most cleanest friendliest storage Locker facility in Pomona Ca The reason why I am leaving a 5 stars review is because Alex the Manager is very helpful friendly Professional! Very impressive would recommend To anyone that needs a affordable clean space to come here
Jesse Anderson
1 year ago
I was immediately greeted with a big friendly smile from the manager name Alex he was very helpful he was able to answer all my questions even do I had a whole bunch he still took his time to explain and go over the whole process With me made my whole day so much easier thank you very much!
Kayle D
1 year ago
My experience here at storage outlet Pomona Was very Great Mr Alex the customer service representative was very informative professional & Friendly he made everything for me very easy I cant wait to come in soon Thank you very much storage outlet & Alex I would rate 10 stars if I could!!
Brianna L
1 year ago
First id like to start with the service, super nice , very accommodating hours. Alex orozco makes it very easy and is very friendly. Alex he's always been super accommodating Very professional he provided me with 5 star service. Highly recommended.!
ryan nrg
1 year ago
Alex is a great guy they work with you.I like him. Great place to have your stuff good security.
Adriann Moreno
1 year ago
My experience was Very welcoming great ! All the way 5 stars rated thanks mr Alex
Beatriz Pineda
1 year ago
The manager Terri was super friendly and very helpful. Glad I came here to get a storage unit. Would definitely recommend.
Cruz Torres
1 year ago
Overall my experience at storage outlet Pomona was great! Manager Name Alex orozco was very professional provided top notch!! Service unfortunately I decided not to rent a unit Here because prices were way to high for me which is a personal issue the only reason why I am taking time to leave a great 5 stars review is because Alex Provided me with great remarkable service he is a very good guy sure knows how to run this business! Thank you so much outlet and Alex for the info I needed in a unit highly recommend if you dont mind the prices
P Trees
1 year ago
I am moving nearby, and needed a unit that day. Alex was able to assist me and get me a unit very quickly. They have dividers between you and the clerk, and are very helpful. The facility is very clean and secure. I would recommend this place!
celina salazar
1 year ago
From the very first day I chose my storage unit with storage outlet, the receptionist Terri was very very nice and very helpful. She made sure I was comfortable with the unit I chose and the facility is always clean and never had any problems with my unit being secured. Had no problems and very satisfied with my stay there
John Marshall
1 year ago
Great customer service. I've been renting a unit since April 2020, and anytime I've had to deal with the office they have been very quick to help me and very friendly.
Michelle Sanchez
11 months ago
Thank you Terrie, your customer service. Rented my first storage until! You made the process so easy. Thank you
Clau
10 months ago
Teri the manager is the best ! So helpful and nice . The place is clean , I totally recommend renting at this location .
Abisag Ayala
10 months ago
Great pricing and Service! Terry was very helpful through the whole rental process. They offer huge units and very accessible. Centrally located near Phillips Ranch.
Teresa Tovar
10 months ago
My experience with storage outlet is outstanding. The staff are very trustworthy and we'll mannered. I feel that my property is very secure there. Property is very clean also.
Nolberto Rezola
10 months ago
Jonny was very helpful today and provided me with great customer service, so I'm a pretty satisfied customer. The pricing is also good, and a really like that it's a month-to-month sort of thing. Also, for a 5-by-5 storage unit with insurance provided for an additional 12 dollars a month one pays around 86 dollars which is a good deal to me.
Thanks Jonny!
Cindy Lee
10 months ago
Terie the property manager was very professional and welcoming. I made an appointment to see the storage space and signed the contract, the whole process only took one hour, fast and efficient.
Matt Rojas
11 months ago
This storage outlet facility is very helpful, Johnny and Alex were very professional and helpful. This is a place you want to store you belongings for safe keeping.
Jes Stephens
9 months ago
Quick and easy. They Got me in and out of here quick! No hassle And The size guide was very helpful.
Rick Garcia
9 months ago
Johnny was a great help with our storage needs. He was a very pleasant, patient and professional. I highly recommend using Pomona Storage Outlet for your storage needs. The property is very well kept and very secure.
Jeannette aviles
6 months ago
Thank you Jonathon for helping today! Jonathon was quick and got me exactly what i needed!
I was definitely pleased with service!
A Duffy
7 months ago
Great service!! Very helpful! Johnny was a great help. Very knowledgeable. Highly recommend!
william martinez
10 months ago
Great customer service prices are a little high but worth it the customer service are very friendly and helpful.
Herdie Reyes
6 months ago
Excellent service provided by Teri. Place is clean & Teri offered us a ride to show the storage unit we're renting. Very convenient & accessible.
Lorraine Biteranta
5 months ago
They made it super easy and quick to get the storage unit! Staff was very informative and helpful.
Alberto Toribio
4 months ago
I want to thank jonny for helping me out with my unit.. I Appreciate it kiddo.
Juan Juarez
3 months ago
Thank you Jonny! You a real one helping me out today with my rental .... You seem like real cool and ain't about just telling ppl what they want to hear. Will let ppl know about you and your big help
vianey gonzalez
2 months ago
This is a great place. We were on a waitlist for a short time. They contacted us right away to let us know they had a unit available. They answered all my questions. They're great!
Erick “Bala” Morales
2 months ago
Life saver with getting called back for a unit in the size I wanted after being on waitlist on so many places. Respectful & helpful with all my questions
Sara Rodriguez-Godinez
2 months ago
Awesome customer service. Terri is very helpful! I would definitely recommend to keep your items at thin these units.
Mitch Ratelle
2 months ago
I've rented here before and felt comfortable and safe enough to rent at this clean storage facility.
Thank you
Bud Drinker
1 month ago
Great experience and being open late helps tremendously 9 pm opening at 5 am. Thanks so much.
Perez,Guillermo
1 month ago
Great prices. Great location. Great customer service. Definitely renting again.
Teresa L.
1 year ago
So far so good.. lol. I've rented a unit for two weeks now. The manager Terri was really nice. The property is clean and secured. The rates are affordable. The only thing I would have complaints on it that you have to GET OUT of your vehicle to put in the code on the key pad to enter/exit. I've NEVER seen that at a storage facility before. That practice is dangerous and not accommodating for people with disabilities (ADA). I would recommend to the property owners to install a drive up key pad system.
T M.
4 months ago
Great customer service! As soon as I walked In.
Took a look at what storage unit I was getting and signed it away. Quick and easy. Including a small gift
Lorraine B.
5 months ago
Super easy! Helpful staff :) it went very quickly and I was able to get my storage unit pretty quickly.
Jimmy B.
1 month ago
I recommend this excellent storage outlet reliable with from the hours they are open too the great customer service. A1 spot
Storage Facility Amenities6 Amenities
- 24 Hour Cameras
- Boxes & Supplies
- Drive-up Access
- Online Bill Pay
- Se Habla Espanol
- Touchless Rentals
rita holguin
5 years ago