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Storage Customer Reviews
Oscar Rangel
2 years ago
April and De Lacey at storage outlet in Pomona were very helpful and also gave a tour of the property. They gave me all the prices and facility and bathroom was very well up kept . They kept a smile on my face very energetic. I will definitely recommend my friends and family to rent here.
robert flores
2 years ago
This is our second time using Storage outlet and we couldn't be happier! The manager April and co manager De Lacey are very helpful and professional. The facility is very clean and well maintained.
Jose Camunas
3 years ago
Received excellent service at storage outlet in Pomona very professional by delacey Acosta definitely will refer her and use her as a referral very professional outstanding 10 stars
Javier Celis
2 years ago
Really nice place great service nothing bad to say, De Lacey an awesome worker helped me out and answered all my questions
Olivia Caballero
3 years ago
April is very nice an helpful and answers all our questions great customer service we r glad we rented here.
Kristine Salce
4 years ago
I love Storage Outlet in Pomona. I always receive friendly and professional customer service, especially from the management Maricella. I've had my storage unit for years and I would recommend them to everyone!
La Me
2 years ago
Both April and De Lacey are very helpful and a pleasure to talk with! Great job Pomona Storage Outlet!
Victor Eligio
2 years ago
The Best in town, not only is the location great but the Managment and staff members are the best and understanding especially when your having the worst day all it took was a phone call and a small detail explanation for the Manager April to tell me say no further take care of your other problem and come see me at my office as soon as you get back in town. And boy let me tell you that assistant of hers i dont know how to pronuance her name so i just call her D has a grrat sense of humor too. I called this duo Bonnie and Clyde lol ..As a business owner and as a customer i know how important it is to have a staff like the one at this location .I wish they would come work at my store for me but they love there jobs and i honestly feel its good to hear about the complaints but its rare the times people will go out of there personal time to write a good comment.Oh and not to brag but i travel throughout the states and have diffrent storages all over California because of my buainess it makes it more convinient a less cost effective and hands diwn this property is best kept clean and secure, which it brings me peace and compfort to know its secure and safe enviorment. I have to catch a flight back to Seattle but defenatly recommended if your looking for a storage ...
omar ramirez
2 years ago
Excelent customer service . April and de lacey .
Keep up the great work girls .
Celia Rivera
2 years ago
Property always clean,staff very nice and helpful been here for 6 years had no complaints
Faith Lee
2 years ago
Great service so kind and so accommodating ! Great storage and De Lacey is the nicest ever
Natalie Madrigal
2 years ago
Friendly customer service, reasonable prices, helpful and professional business
Elsa Marquez
3 years ago
I can not say enough good things about the service and professionalism of this storage business. April, the stellar property manager, is on top of her game and well-aided by DeLacey, the office manager. My husband and I have been leasing units for more than 8 years and have been 100% satisfied! There are many storage unit providers in the area - but you will not find a better one. I recommend them without any hesitation. Excellent value, professional dealings and exceptional customer service. Thank you Self Storage-Pomona!
alex chu
3 years ago
Awesome storage facility. All one level drive up units. The best part is the friendly and helpful staff, especially De Lacey Acosta.
Vianca Orozco
3 years ago
Awesone staff!! Friendly and always ready to help make your day easier and just that much smoother for you. I find myself sotpping by and saying hello from time to time even though i dont have a storage anymore.
Tam Nguyen
3 years ago
Came to Storage Outlet Pomona as a first time storage unit renter and I must say, I've never received customer service as wonderful as this place. The managers were very friendly and efficient. I was able to tour the facility and check out some different size units. When I decided on which unit I wanted, the leasing process was less than 15 minutes. Overall, I had a great first time experience, I highly recommend this storage unit facility.
Elizabeth Flores
2 years ago
We have trusted Storage Outlet Pomona Self Storage with all our belongings. This facility is clean and secure. The staff is professional and polite every time we see them. Thank you April and De Lacey!
David Carbajal
3 years ago
April and De Lacey are very nice and have great customer service. They are awesome. The access hours work perfect for me and price is affordable.
Lisa Fowler
4 years ago
Storage outlet Pomona is the best storage to rent at! I really enjoy that the units are individually alarmed and that I know my stuff is secure and safe here! De Lacey has the best customer service that I have ever experienced and she really made us feel welcomed! I will definitely be recommending storage outlet Pomona to my family and friends :)
April Lambeth
1 year ago
Stephanie was very professional and efficient! I had reserved the wrong size storage unit and she had no problem helping me find the right one. Paperwork was easy and the prices are not bad. I would definitely recommend this business.
Church of the Chimes Fontana
1 year ago
April very knowledgeable and cares about her customers. Very affordable pricing.
Desire Arias
2 years ago
De Lacey was absolutely amazing! She's so nice and thoughtful! I myself work in customer service so I know great service when I see it and this girl was truly amazing!
Not only did she take the time to explain my storage package I was getting but she explained all the amazing features this unit will have.
Extremely clean and great service!
Archana Agrawal
2 years ago
April Velez - Store Manager, is truly outstanding. She followed thru to completion and very thorough and professional handling the business. Offered a great price, showed me the rental unit, and completed the paperwork very efficiently. Everything handled in 15 minutes! Very impressed and highly recommend to anyone interested.
danny sinner
3 years ago
This is my girlfriend's second time renting, here and we received excellent service. The managers were there to greet us with a smile right as we opened the door, and remembered us by our names. We are back because the managers provide excellent service and I know our items are safe. The Manager April is so funny and always leave me and my girlfriend with a smile on our face or a good laugh. Access hours are great and work around my work schedule.
Ester Rueda
1 year ago
Great and safe place. I came with my grandmother and my mother and I feel very safe here. I know my items will be kept nice and safe. April Velez the Propertyerty Manager is very knowledgeable in storage. She is great and I have to say we will probably just stop in to say hi!
Julie Gonzales
1 year ago
April is the best!! From the start she was very nice and helpful! This was a breeze Thank You April !!! You made this very easy, and we are going to be recommending you to friends and family!!
Sandy Duenas
9 months ago
I came to Storage Outlet in Pomona to store my belongings. I was met April the property manager and her partner Juan . Right off the bat I came in and it was great. I will definitely refer my family and friends to this property. April and Juan do a great job! Great customer service and a very clean and secure property five stars I would give them 10 if I could.
Fernie Campos
3 months ago
Very nice place. Called in yesterday to ask about pricing and availability. The attendant Alex was very professional and courteous. Took the time to answer my questions. Good customer service is rare now a days. Thank you Outlet Storage I will be in to rent my unit next month!
Adriana Zavala
3 months ago
Called earlier during the afternoon to get prices on a large storage space The customer service representative Alex was very friendly nice professional he took the time to answer My questions And concerns unfortunately there was no large spaces available for rent which is understandable the reason why I am leaving a 5 star review is because I want to thank alex for the great customer service he provided me!!
Rosa rios
3 months ago
best storage facility In town I would strongly recommend friends and family to come here everyone here is really friendly trustworthy I would rate 10 stars If i could
Jenny Jenkins
2 months ago
My experience at storage outlet was very great! Never experienced or had good customer service like this before in any other storage facility Alex was the attendant that help me he was very nice really friendly professional! He greeted me with a big smile offered a cup of coffee he Answer all my questions and concerns I had about storage spaces he is the best I would strongly recommend my friends and family anyone that needs storage to come here!! Cant wait to come back to get my space thank you very much storage outlet and Alex you guys are the best
Cameron Heiderscheit
1 month ago
Very clean and friendly staff. Recommend to everybody looking for a storage
Jackie Lopez
1 month ago
I feel that my belongings are safe at the Pomona facility. I appreciate the friendly staff there and they are so helpful. The facility itself is very clean and that is one of the most important features I was looking for when I decided to utilize a pubic storage unit. It is also a huge benefit for me that they have long accessible hours especially since I work.
If you are looking for a place to store your items, I highly recommend that you consider contacting them. Storing with them will be a good decision and you can rest easy that your belongings will be safe.
Jen Castillo
4 weeks ago
Very great clean facility!! Ive seen in Pomona ca . great prices great access hours great security!! I would like to thank everyone one for being really nice helpful professional specifically Alex orozco one of the managers he is super nice friendly very knowledgeable and professional!!! He will take care of you no matter what i would rate him a 10 if possible I strongly recommend anyone who is in need of storage! To come here and deal with Alex!!
fkat28
1 month ago
Staff are friendly, knows their tenants by first names. Facility is clean and well kept. I've been a tenant for 4 yrs now, no complaints. Fred
Jackie Guzman
2 weeks ago
Very clean! Facility great affordable prices! On storage spaces Alex was really awesome! He Made my day very professional knowledgeable friendly! Was greeted with a big smile!! Made me feel very welcome he Answer all of my intire questions and concerns I had about storage! Very patience I highly strongly recommend this facility to anyone who is need of storage!
Gina Perez
2 weeks ago
Alex treated us great and answered all my questions.. He told us all the info and discounts. Even gave me a nice hot cold bag.. I highly recommend this place.
Patricio Nasser
2 years ago
La persona que atiende es extremadamente ruda malcriada y demorada para hacer todas las cosas por otro lado las instalaciones son buenas y es un lugar muy quieto y seguro si no fuera por la persona que atiende que es una mujer extremadamente grosera todo sera perfecto
Melissa Ruiz
1 year ago
This place is ran by disrespectful, distasteful thieves. April and the rest of her trash.
Charles Beebe
1 year ago
This place ripped my Mother off for over three hundred dollars. Said they don't have to refund her months rent (when she wasn't a tenant for even 24 hours).
This is the rudest, most unprofessional group of girls I've ever come across.
Nini Marie
8 months ago
The worst experience I've ever had. Don't answer calls. Spoke to juan and provided the worst customer service. So unhelpful. So unprofessional! Would not recommend this company to anyone.
Linda V.
2 years ago
I and my husband just moved from las vegas to ca. April the property manager made my experience such less stressfull. DeLacey and April made the perfect...
Francis P.
1 year ago
Great service, cleanliness and nice employees, that's what this storage facility embodies. The manager was extremely friendly and my mom was surprised how...
Erika R.
1 year ago
Came here for my first time using storage, and April and Stephanie were great in guiding me throughout the whole process. They gave me a lot of options for...
Kamil A.
1 year ago
Hands down, Storage Outlet Pomona is the best self storage facility in Pomona and surrounding areas
The manager Marisela was very professional, helpful....
Matt V.
1 year ago
Customer service is a clear priority at Storage Outlet, and honestly they do it so well. I needed a small 5x5 unit and the pricing at Storage Outlet was...
Erika R.
1 year ago
This review is for renting the truck that this storage has available.
It is so convenient to be able to rent the large truck when moving things back and...
Elizabeth B.
1 year ago
Needed a storage unit so I went in yesterday to get one and met with the manager, April. She was super friendly and I got a storage unit so quickly!...
H B.
1 year ago
Came here to look at one of their 5x5 unit. Although I ended up using another facility because it was closer to home, this place deserves a review. Their...
Annette C.
8 months ago
Today I rented a storage space from Juan. He was very friendly and efficient ! My brother referred me here because he has been a customer for 4 yrs and has...
Robert V.
3 months ago
First id like to start with the service, everyone is super nice and trustworthy, very accommodating hours. The staff makes it very easy and are very...
Victor C.
2 months ago
Drove by looking for quotes on units walked and was immediately greeted with a smile and was offered a cup of coffee. Alex was the guy helping me showed me...
Eddie O.
2 months ago
Very nice place. They offer free coffee!
Grounds are nicely kept. Good customer service. They have packing supplies on site too. Right off the free very...
Daniel L.
2 months ago
Storage Outlet in Pomona was a smooth transition. We want to specifically thank Alex who has great customer service, very knowledgeable and you can tell a...
Stef J.
2 months ago
My experience at Storage Outlet in Pomona was absolutely fabulous. Mr Alex really took care of me there. I would recommend this place to all my friends...
John S.
1 month ago
My experience at storage outlet was very great!!!! I specifically want to thank ALEX for his Great customer service skills vey helpful and professional was...
Jenny J.
1 month ago
My experience at storage outlet was very great! Never experienced or had good customer service like this before in any other storage facility Alex was...
Alyssa P.
1 month ago
I've been with storage outlet for over a year and I had nothing but a great experience with storage outlet. They have been nothing but helpful. The...
Rita G.
3 weeks ago
After numerous unsolicited request for feedback here it goes. This storage facility has really gone downhill since new management took over. Terri, the new...
Storage Facility Amenities5 Amenities
- 24 Hour Cameras
- Boxes & Supplies
- Drive-up Access
- Online Bill Pay
- Se Habla Espanol
rita holguin
2 years ago