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Office Hours
MON - SAT9am - 6pm
SUN10am - 4pm
Gate Hours
Daily6am - 10pm
Storage Customer Reviews
Sophie Cull
5 years ago
Security Public Storage has been a pleasure to deal with. When we first made inquiries about renting a unit they answered all our questions and offered a free moving truck. Registration was smooth and they gave us easy directions to our unit.
The electronic gate system is very straightforward and makes it easy to access the unit when we need to.
It's great value for money and excellent customer service with Renee and Felix.
Lautrinda Baker
4 years ago
I been there a year I am still there , but I love the people who work there ,they or so nice kind when I come in to payment they always smiling.
Diana elyn
4 years ago
If you got to store "stuff" agha...these new managers provide a safe environment! Paul has been there for a looong time and knows the biz all the way; so friendly and knowledgeable. Am sure if Ron hasn't yet, he will catch on, especially working side by side with Paul and the mangers Janice and Ken. They're friendly, helpful customer focused and the place now has a visually appealing atmosphere. Thanks Janice and Ken!!
The cost of the unit however is a bit higher than the storage facility on Harbor Way, Richmond. Am just to lazy to move.
Natasha Day
7 years ago
This facility is always well maintained and gives very good customer service.
Everyone is very friendly especially the manager. Always willing to help,he asks questions and tries to find solution with your needs. I love it! you all are awesome.
Thanks for all your help.
Renee Moya
5 years ago
Come see this very nice facility! Best property and Managers around! Great Business location for your Business needs! SPS really stands for SPECIAL PERSONAL SERVICE!!!!!
Alex Huezo
6 years ago
This was my first time using a storage and it was a great experience. Everything went smoothly and going in and out of my storage is very easy. Will definitely recommend!
Cy Cuevas
5 years ago
Great friendly staff (Steve, Felix, Renee)! Well maintained location. Would definitely recommend my friends and family here!
kira saldeazzam
7 years ago
This is a convenient and clean facility that we've just started using. Muskie has been extremely helpful and has provided us with extraordinary service! I say extraordinary because it really it out of the ordinary to find folks who are patient, respectful and helpful to customers, especially when you are moving and the frustration, stress and general flustered-ness is overwhelming. I really appreciate the service that we have had here - and would definitely recommend it!
Erika Cofer
5 years ago
Ive been with this place for 4 years, love this place. Renee and Felix are so helpful!!
Thank you
A Google User
14 years ago
Their facilities is clean, dry, rates are quite reasonable, and security is first rate
Their staff is very friendly and helpful, and occasionally offer great price discount incentives.
Excellent service, including a truck and dolly they can provided for free for your move in.
I will deffinebtly use them again.
R WS
4 years ago
The facilities: very clean. They recently refreshed the paint. One thing I don't see a lot of is dirty dust and webs. Don't get me wrong, you will see it, it's inevitable, but not like ick you don't want to touch your lock type. They do have individual alarms and if one gets set off they do come around to check it out.
The people: friendly, both office staff and others storing stuff.
Personal experience: We've stored our stuff here for 2 years now. 2 units, 1 inside and 1 outside. However we've had stuff in storage for over 10 years at numerous places. This last big storm brought some damage and rats to the units. Ken, Janice, Paul & Ron have been absolutely wonderful and helpful in getting us out of the damaged unit and into a new, clean one.
Overall: You can really tell a place by the cleanliness of their bathroom. This bathroom is spotless. I'd rather use their bathroom than Target's. If something is dirty, tell the office and they get on it right away. The only downfall is the rent increases. When we first signed on they swore they hardly ever raise prices but we've gotten a notice every year :/ I guess it's to be expected. Everyone else does it.
Eze Stewartz
4 years ago
I always have a great experience whenever I visit the facility or have or go into pay my bill. They are vert friendly and always very helpful. I've never had a problem with my storage unit in the years that I've been here.
Lautrinda Baker
4 years ago
I been there a year I am still there , but I love the people who work there ,they or so nice kind when I come in to
MY NAME IS MANUEL WILLIAMS I ALWAYS HAVE GOOD HELP FROM OFFICE STAFF THEY ARE VERY EXCELLENT IN CUSTOMER SERVICE
Joseph Ostrander
4 years ago
Early morning and late night access. Cameras all over and it's 2 story. And pretty affordable for the sizes of the units.
Mikel Estropia
4 years ago
Security Public Storage in Richmond California is the Best in West Contra Costa! Go see Janice, she's professional and courteous...
queen adams
3 years ago
i need to have stock in here...this is a nice place the the customer service is great. thanxs to ken & barbie
Leek King
3 years ago
The staff is so caring and helpful. Always pleasant to see Ken and janice's faces. I recommend this storage to everyone! Nice and clean spacious units
queen adams
3 years ago
i need to have stock in here...this is a nice place the the customer service is great. thanxs to ken & barbie
Phillip Bland
3 years ago
Very positive Husband and wife are friendly and professional I have dealt with them for over a year all positive
Willie Dennis
3 years ago
I really appreciate the service of the staff members here in the Richmond, California office. These guys so friendly and helpful that it sets them apart from all the rest. Thanks guys!
mario ramos
3 years ago
This storage place is awesome.
and employees there are very professional
Thank you Enrique for you help!
Victoria Fowlis-Porchia
3 years ago
I moved to this facility earlier this month. It is very clean, the staff are professional and alert, and all units/grounds are well maintained. I appreciate the fact that there is security for each unit, as well as, the premise overall. A free truck on move in. Reasonable rates. I would highly recommend this facility.
Bob Raker
3 years ago
Right away I was impressed with how friendly and helpful the office staff was. She showed me a number of units and gave me advice about what to look for. We rented a 10' x 10' unit. It was very clean. The whole facility is clean and very well maintained. It is even nicely landscaped.
Sherry Ray
3 years ago
I am very please with the storage facility. The place is always clean. The staff has given me great service.
Sandy Cordon
3 years ago
I love that place workers go out of their way to find you the best deals and they have thee best deals compared to a few around the time in town. Staff was was amazing Richard from Hayward and a manager from Daly City were great! Everything was fast and simple!
Haley Hearn
3 years ago
The couple here was super nice and helpful! Great prices & clean. Highly recommend
Austin Obasohan
3 years ago
Wonderful staff Melissa and Jordan were extremely helpful and courteous to me and my family. They also assured me that my unit will be tightly watched over 24hrs day.
Menbere Tessema
2 years ago
Excellent service from Jordan and Melissa. They are great at their jobs and always explain everything perfectly. Security Public Storage is the way to go!
Javeta Gregory
2 years ago
I ve enjoyed the experience here at public security storage, with the staff also getting into my unit when I need to
Thanks Javeta
Kenneth Farr
2 years ago
The managers here are AMAZING! Made me feel right at home and made sure I got my money worth on my unit. I feel very confident storing my items here and you will too!
Kevin Jensen
2 years ago
Excellent staff well deserved 5 stars total security cameras every unit has its own individual alarm system there on top a ship
Patricia Olison
2 years ago
i appreciate this personal touch i have received from the Security public storage enjoy the business process thanks
sabrina h.
2 years ago
Super helpful staff! Every question I had was answered and the process as a whole was so simple. Thank you!!
oscar thompson
2 years ago
Clean and safe is my main concern for my stuff and this place hits the mark, always friendly and helpful
Kierre White
2 years ago
Wow! I am absolutely amazed and grateful for the superior level of service this beautiful couple has offered and continues to offer me. I havent experienced this level of professionalism from ANY company, let alone a storage facility. They offer wonderful discounts and spectacular incentives. Do not hesitate to bring this company your business, you will not be disappointed! Thank you so much Melissa and Jordan!!!
VERONICA VAZQUEZ
2 years ago
The kindness and most professional staff I have felt with in a long time. They worked hard to get me the best cost and best storage unit for my family. In addition it is very clean.
Tania Cavenecia Torres
2 years ago
So far I'm very happy with Security Public Storage. I find the facility clean, well organized and safe. A definite step up from the previous storage facility we used for our last move.
Kenneth Farr
2 years ago
The managers here are AMAZING! Made me feel right at home and made sure I got my money worth on my unit. I feel very confident storing my items here and you will too!
Lynn Henderson
2 years ago
Phenominal Customer Service. Move-In was stress free. They have all the necessities to accommodate a smooth transition. An on-site moving truck is provided and hand carts. The staff is awesome. Thank you Melissa, Jordan, Paul and Chara for making my experience such a great one.
Lynn
Charity Joy Zaidman
2 years ago
Great facility! The price is so reasonable, the staff is amazing and the hours are the best. I highly recommend to everyone that needs storage.
cesar alfaro
2 years ago
The storage experience has been amazing! The staff is helpful, the facility is clean and the prices are great. I highly recommend!
Aida Trice
2 years ago
I love this storage facility! The staff is so kund and helpful. I highly recommend to anyone that is looking for storage.
Andrea Caldwell
1 year ago
Jordan has helped me almost every time I've been in and he is a delight it's such a pleasant experience when his wife Melissa is there too. She is a doll.
Claudia Salcan
1 year ago
As many people in the Bay Area, I struggled with rental prices and I was forced to moved out from my apartment, my sister had her storage unit at the Security Public Storage in Richmond, I found the location very convenient. The best of everything was the support I received from the staff. Melissa and Jordan helped me a lot with the process of renting the unit. They are always on the top of every need and concern related to your storage. They have excellent customer services! I really recommend this location and all the storage services they have available.
Joel Dolowich
1 year ago
Melissa and Jordan have been very professional, considerate, and prompt in their service. When a glitch in the entering code had occurred because of me changing units they rectified it immediately. Melissa always respectfully greets me by my last name (rare customer service these days). And I appreciate their flexibility in contract negotiations regarding changing storage units. Unlike other facilities "They Care"
Steve Sayavong
1 year ago
Wonderful staff! I appreciate everything they did for me to get my storage.
Floyd H. Broach III
1 year ago
Just finished my initial check in for my storage unit and it was easy and quick. Also the location was very clean which is always a plus.
Nick Hawley
1 year ago
The process was easy. The people are friendly. The facility is nice, clean and seems safe.
Eric Cooper
1 year ago
Great service and great product. Includes insurance and alarmed units. Quick and easy to sign up.
Juan Ambriz
1 year ago
Awesome customer service. The office lady was very helpful and friendly by showing us the facility and some units.
Karen Lewis
1 year ago
We have used Security Public Storage for over a year and had such good service - clean and secure facility as well as friendly, courteous staff, that we got a second unit! Thank you SPS!
D B
7 months ago
The people are super friendly and helpful, they are willing to take the time to explain everything & make renting storage easy, they are always willing to help and are extremely knowledgeable. The units are clean well lit and secure, I would recommend this place to everyone needing storage!
Cathy Hernandez
7 months ago
Thanks to the great managers.They are so helpful and personable.The Customer Service they provide is wonderful.Their help during a difficult time took so much stress off of me.This world needs more people like them.
Laurie Martin
5 months ago
Terrific customer service. I came from another storage facility in the same area and wow!! the difference is amazing. This place is so clean and maintained. Great security. All around really the best in a storage facility
Lorie Brown
3 months ago
No problem here I like it cuz I've had other storages in the past and my storage was items were stolen but this place no problem I will highly recommend to anyone who's looking for storage the price was good they had a special for the size then I have the largest one and the price is great and special for 4 months and then it goes back to regular price but I like it clean the office people are very helpful and very nice
Chloe DeVaughn
2 months ago
I had an overall great experience with Security Public Storage. This location had the best rates out of all the places I got quotes from (on Yelp) and everybody I dealt with was super helpful. Cassie was very accommodating when I needed to change the size of the unit and the gentleman in the office was wonderful as well. I wish I could remember his name! He let me take a look at the unit before I filled out paperwork to make sure it worked for me, which I appreciated, and was also really helpful when I was having trouble with my gate code. He resolved the issue quickly and I was in and out of there with everything I needed done before I knew it. Thanks guys!
S. Coal
2 weeks ago
801 Madeline St. Security Storage is really one of the Best storages Ive used. The Regional Manager and Kat were really helpful getting me the right size unit to rent. I started with a space too small. The Regional Mgr. (forgot her name) nice lady with an accent! (smile) was patient, courteous and instrumental in getting things done with the rental. The place is super clean, I do see cameras around the property, and several monitoring windows in the office. They made it easy for me and my family. Thanks Security Storage at 801 Madeline, off San Pablo Ave, in Richmond. Thanks
Daniel F. Shambaugh
2 years ago
Clean and well managed. No problems so far. Just make sure you know the right size you want before you sign up.
Anthony Lockhart
1 year ago
Very clean storage facility. The clerks are extremely nice and cooperative. No pressure no hassles. Very easy to separate your belongings on the premise to determine what you want to keep, donate, or throw away.
Barbara Duncan
11 months ago
The customer service is excellent. The agents that helped me knew just what I needed and was patience with me. I had 3 different storages and needed to combine them into one. Because of their knowledge I was am the get the right size and saved $200 a month. I recommend using the Security Public Storage in Richmond located across the street from Walgreens on San Pablo
Brenda James
9 months ago
I love the way the employee works with me took time to explain how the business operate starting with application on renting took me step by step they are so very helpful thank you security Public Storage I will share your business you guys are fantastic I will always use you for storage
Fabio Solano
5 years ago
place is ok , well maintained for the most part but is not very convenient in many ways ! to start , the code pad locations to get in and out of the facility are really uncomfortable to get to and are located in odd ways , they try to impose a one way traffic (which is not stipulated on the contract b the way ) and that makes it a pain not only because of the pad locations and if you are given a unit close to the gate , they want you to go all the way around anyway ! they don't do it in a right way ! I would not recommend this place ! I will vacate soon !
Angelica Fierro
2 years ago
Horrible I gave these heartless human beings over 10 yrs of buisness fell behind a couple times paid over a thousand for each threat of auction At one point I opened my units & it rained mice feces over my head rodents ravaged my units I had to dump all my furniture My new mattress wash my feces soaked clothes by hand They gave me a month to catch up on my payment told me the 17th I have been in shelters/homeless with my 6 yr old for 8 months so I fell behind I go pay on the date told They say it was auctioned the day before My grandparents heirlooms, my daugthers murdered fathers belongings everything my kids & I had left gone they had the nerve to talk down to me Do not store anything here They even allowed my abuser to go in my unit & steal my things when its under my name Now someone is going to benifit from everything I worked hard for & my kids things
Kevin Jensen
2 years ago
Totally a complete rip off as far as storage units go way over priced and can't get over there been bigger and better than you will never shop again at SPS
Chloe D.
2 months ago
I unexpectedly had to move and needed to store some items while figuring out my next steps. I got a quote from a few places on Yelp and this Security Public...
Laura H.
9 months ago
Thanks to the new management they very sweet and family oriented I know there going to make the storage great and keep it clean keep up the excellent work...
Daniel C.
9 months ago
When are you fixing this elevator?2 weeks already !Some people carry heavy things. And we dont pay with rocks every month. Ya llevan 2 semanas con el...
Storage Facility Amenities5 Amenities
- 24 Hour Cameras
- Boxes & Supplies
- Drive-up Access
- Online Bill Pay
- Truck Rental
Shauna Hannan
5 years ago