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US Storage Centers -Laguna Hills

23370 Moulton Pkwy, Laguna Hills, CA, 92653

Office Hours Now Closed
  • MON - SAT9am - 6pm
  • SUN10am - 5am

Storage Customer Reviews

Kai Alexander

11 months ago
Karin is a lot of help and very patient. This was the best place for me to put my belongings and keep it safe. Two thumbs way way up.

chris gonzales

1 year ago
SUMMARY: US Storage is the best, I have been here probably 8 years. I have had several local storage units at nearby facilities and I have never as impressed as I am with USS. Karyn the facility manager is what makes this place so great. She goes out of her way to make sure you are in the right unit. She will show you as many units as you want to see. She will be honest with you if you have special items like records, or heat fragile items, tell her and she make every effort to make sure your property is safe. She is always honest and friendly and will give you the best deal possible. Many other places the employee turnover is high, you don't know them, they don't know you. Karyn has always been there for me, and all my needs. The USS is always spotlessly clean and I have better in and out hours than any other facility I have worked with. Karyn and her staff do a wonderful job. When you move in, AND YOU ASK, they have a large truck, with a ramp, that you can borrow free one time. My other old storage unit, if I needed to use the restroom, it had to be when someone was in the office. Here, the facilities are always open, clean and stocked. The access roads surrounding the units are very spacious, important on busy weekend when people are dropping off and picking up their junk. I feel safe as the facilities are closely monitored by several security cameras. Tell Karyn - Chris G sent you! PROS: *Karyn is by far the best facility manager I have experienced, She has been there several years. Customer Service is Number One. *Let you borrow a truck with a ramp for a day. (ASK when getting a new unit) *Clean, well maintained. Clean Bathrooms available always *Well Monitored Security Cameras everywhere *Well ventilated *On site Supervision/Apt, someone is there almost 24/7. *Centrally located, easy freeway and street access to (73, 405, 5, 241) Close to (Irvine, Lake Forest, Laguna Beach, Laguna Hills, Aliso Viejo, Laguna Woods) CONS: When choosing a unit, pay attention to the lighting if that is an issue for you, some of the units are a bit dark.

Greg R

2 years ago
We have a rental unit already with these folks and are very satisfied. But due to circumstances with our complicated move we have had to delay moving our items out and actually needed another unit for the rest of our items. Karin was so helpful in getting us another unit promptly. She was able to rent us another unit next to our current unit. Thanks so much for your great service and helpful attitude! This place always clean and organized . Highly recommend renting space here!

Debra Young

2 years ago
I would definitely recommend US Storage to anyone. The staff is always helpful and friendly. Karin is excellent in the office and helped me pick the unit that met my needs. The service is exceptional, and the place is very well kept.

Ryan Lane

11 months ago
Karin is so kind and wonderful! Thanks for all of the great services that US Storage provides us. Their facility is professional and well kept.

samedi mout

11 months ago
Karin is a great manager, she help me choose the right size unit for all of my stuff. I would definitely recommend this place. Go see Karin !

Cheysia Ferguson

1 year ago
Karen was so helpful, awesome storage place. Karen's customer service was excellent and will refer my friends to this facility .

Sherrie Frisbie

1 year ago
I have had a great experience at this facilty. The manager Karin really knows her stuff and is very helpfull I have referred some of my friends and family

Thomas Maccaro

2 years ago
The facilities and customer service is great. In particular Karen, at the front desk is excellent to work with.

Jennifer Vasquez

2 years ago
First off Karin Mertz was an absolute pleasure when assisting us on renting our first unit. Due to such reasonable pricing and such great and friendly customer service we did not have to look any further then US Storage!

Gina Cortez

2 years ago
This place is always super helpful! I've used this place a lot time for my work storage and they're more than accommodating every time!

John Dirnberger

1 year ago
This storage facility is clean and easily accessible, rates are reasonable and Daisy who handled my account was very pleasant and helpful.

George Bosy

10 months ago
Craig help out, great place.

Georgina Alamillo

1 year ago
When moving my grandparents into Laguna Woods by dad and I found that we needed storage for a big portion of their stuff. We were soooooo glad to find USSC-LAGUNA HILLS. Karin and Daisy made the moving experience so simple and easy in such a distressed situation. If u need storage needs GO to USSC-LAGUNA HILLS!!!

Peter Soto

2 years ago
Kevin is a multitasking machine! Great customer service. Great facilities. Safe, secure and everything I needed. And a free moving truck to top it all off!

Dee Anna Tena

1 year ago
Daisy was very kind and extremely helpful! Happy customer =)

Benjamin Jayne

2 years ago
As a long-time/repeat customer, I'm SO IMPRESSED with the management team and how they show they care for both their customers and the precious items stored in their facility. I park my car in a rented garage at the facility and as a result I come and go on a regular basis. I love the security and convenience my garage gives me, but I especially appreciate how Karen and the rest of the staff make customers feel right at home. The rent specials are great, too!!

Marc A

2 years ago
I've been using the facility since 2011 .and the service has been great..I would recommend it to anyone..

Scott Hoops

2 years ago
Nice, clean facility. The staff are good people and very helpful.

Brian Johnson

2 years ago
The employees are so nice and great attitude I like working with the staff always helpful

Drew Woodley

2 years ago
Good place, great value and nice, helpful people. I've stored in many different places, this one has been a great experience. They have eWaste collection and charity donation onsite as well. See Alex for your needs, he'll help you out!

William S

1 year ago
Kevin was very helpful in explaining all the details, would recommend to a friend.

Erik Stiers

2 years ago
I just wanted to take a moment to say that this is a great place and I am very happy with my experiences at US Storate Center in Laguna Hills. The people are great and the Facility is well kept and clean. The manager Karen bent over backwards to help me rent a storage unit at the last miniute and even geve me a truck to use free for a day to help with the move. Additionally Kevin has gone out of his way several times to assist me on Sundays and after work with my storage needs including downsizing to a smaller unit. The people are great and the facility is as well. I would highly reccomend this to any of my friends who may need to store some stuff long term or short term.

Alba DeLuca

2 years ago
I've been here twice this month and Karin and Kevin were amazing! They answered all my concerns and were really helpful.

Kyle Cline

1 year ago
Great customer service!! Friendly and welcoming. Daisy Rodriguez was very knowledgeable and processed our tenant agreement expeditiously. We are so happy we chose US storage center.

Steve Gliksman

1 year ago
Very happy with the customer service access and security. Nice friendly professional management.

Kimberly Denman

2 years ago
Opened a storage unit here this month. Staff are courteous and helpful. Unit was ready as promised and complimentary moving truck was very nice. Kevin was helpful in the office.

Tom Sebring

1 year ago
Very well priced storage unit, the the customer service was very, very helpful when I can in to rent the unit!

Drew Cuddy

1 year ago
Great place to store. Clean, organized, easy to access, and the staff is so great. Kevin helped us out today and made our day so much better. Great spot!

Karen Reggio Jones

2 years ago
I am happy to be storing here. Not only is the staff professional and efficient, they are also friendly, courteous and caring. The property is always clean. I would not hesitate to recommend US Storage Centers to my fiends and family.

Heather Cieslak

2 years ago
Great place. Was open on Christmas Eve and helped get a 10 year old tv off my hands!

Francisco Llamas

2 years ago
Great service, very helpful and understanding. very safe and very competitive pricing.

Ariana Martinez

1 year ago
Karen was the best! She answered all the questions I had and helped me choose just the right unit! I would definitely recommend coming here!!!

Lauren Schaefer

1 year ago
This storage facility is located in a wonderful location. Karen, at the front desk is extremely helpful and friendly. The grounds are well kept and the pricing is very fair. On move in day i was even able to use their 12 ft moving truck. I am happy to be there and highly recommend this location and facility to anyone!

CJ Wiggins

2 years ago
I visited the location today and reserved a storage unit with Kevin. He was extremely helpful and worked very well with my team and me to ensure we had a 24 hr access unit to meet our needs. Kevin provided outstanding customer service was very detail oriented. I wanted to Thank you and Kevin for the assistance and support. CJ Wiggins

Tiho Buich

10 months ago
Our family has been using US storage for years, and we have nerve had a problem with the. Over all a easy location to get to, storage location ground floor or 2nd floor, a decent amount of storage that have street access, they do have actual functioning security cameras

Brad levy

8 months ago
It was one of those days, But Kevin came through! I got a call at 8am that I needed to clear out a house and get the stuff stored.....and all by 2 pm that day! Luckily, I could arrange a truck and US Stora had a perfect, drive up, open all night space for me. I showed up, big truck and movers aboard. Kevin had me contracted, paid, and in the room in 15 minutes. He turned a bad morning into an easy afternoon at home, once we offloaded. As a customer service and marketing guy, I can appreciate great service. US Storage scored on this property manager!

Rick Tatum

8 months ago
Kevin and Karen are both great! Met Kevin yesterday, had many choices for storage, Kevins the reason I chose US storage. Karen was extremely helpful in setting up acct. Thanks

Nancy Wallander

7 months ago
Excellent customer service! The facility is clean, well maintained, and in a convenient location.

Ron Dodge

6 months ago
Got the first 2 months for 50% off! & free use of a moving truck! Excellent service from Karin the Property Manager.. pricing is wayyyyy more competitive than the other guys.

Kenneth Hogenauer

6 months ago
Karin provides great customer service - will really work with you to get you the best deal for your situation. A real pleasure to work with!

Cande Igles

6 months ago
Thank you guys!! Karin and Kevin are greatest people to work for this company! Beyond thankful !

Farrell Kelly

5 months ago
Karin the manager is best!! Helped me many times! When I needed storage!!

Marina Colomiet

4 months ago
My experience with this place is great so far. This is my fist time needing a storage and Kevin was just great. His personality and knowledge made this experience an easy one. I was able to get a storage and do all the papers in less than an hour. The place is well kept and by the way the price was great as well. I looked around and this was one of the few places that had a great deal plus they give you a moving truck for a day. Kevin keep up the good work and making a stressful moving situations at ease!

Steve Minor

3 months ago
Kevin was extremely helpful. The setup process was very fast and efficient. What a great company! Thank you US Storage!!!

Zachary Leuthaus

3 months ago
The service here is fantastic. The staff is nice, especially Craig, who is very pleasant and professional. The grounds are clean and the price is right. I would highly recommend this storage facility to anyone.

Candy Levy

2 months ago
Kevin ROCKS! This company is very lucky to have him. Informative and personable. Got the perfect storage unit in no time!! (I told you i'd do this!!) I would recommend this location to anyone looking for storage!!!

jendri marquez

1 month ago
Christopher was very helpful and friendly experience worker, everything was clean easy to find and the process is easy

Opher Banarie

2 weeks ago
I have been a customer for several years and have always found the facility clean and professionally. Highly recommended.

Kirstin Dooley

6 days ago
Very helpful staff. Ive had a few storage spaces in Orange County and this has been my best experience. Prices are more reasonable than others too.

Troy Mure

7 months ago
I would just like to say that Karin, the manager was a great help in finding the right size unit for my Aunt's belongings after she passed away. Thank you. (Karin)

jessenia perez

7 months ago
Karin the manager was very helpfull helping me and my husband find the right unit. Thank you

nilda martinez

1 year ago
Today 6/9/2016: I received good customer service when I was arranging to rent and move in to the unit. However, things have changed. Karin did mention to me that I would get a special for 3months, and then it would go up to normal fee, which I agreed. The thing that I wasn't aware was that every 3 months Les then a 7 months they would be increasing the fee up. Called Karin and she tried to explain that it corporate that change the fees. And that a notice was mailed to me. Which I never received. Not by mail or email. Very upset that in less then 7months the fee has increased 2times. Be careful they don't informed that at the beginning. 7th months ago: Hi,This is my first time renting a storage unit. I always heard it was hard and the people in-charge are mean and don't care. I had the best experience ever last Friday. I went in just for information to find out what we need to rent a unit. Karin answer all my question and showed me the different size of storage rooms, she walked me through the whole process and made it easy for me to understand. She has great customer service skills, she even made my three year old daughter happy and kept her entertained while we finish the paperwork. Great customer service by Karin and best price for storage in the area. Thank you so much for taking care of our needs.

B howee

4 months ago
Better options in the area. Not once have I been to my unit without seeing meth-head(s) hanging out in their unit doing absolutely nothing besides moving dirty clothes around and stare at you like you're the weird one. Their call-in payment system is garbage and doesn't work all the time. They charge CRAZY late fees and make no exceptions let alone follow up with phone calls. Horribly chain link fence is supposed to keep out criminals?

Ron Dodge

1 week ago
Stay away and go elsewhere! They will bait you in with half off the first month.. 6 months later they are already raising my rate!! greedy bastards! $165.00 a month wasn't enough! There are plenty of other options for storage.

Ron Dodge

6 days ago
They will bait you in with half off the first month.. 6 months later they are already raising my rate!! greedy! $165.00 a month wasn't enough! There are plenty of other options for storage. Shop around.
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Storage Facility Amenities6 Amenities

  • Boxes & Supplies
  • Drive-up Access
  • Online Bill Pay
  • 24 Hour Cameras
  • 24 Hour Access
  • RV, Car, Boat