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Storage Customer Reviews
Z Bon Vivant
4 years ago
Nice location, clean place & affordable prices. I like that my storage unit has light, in case I need to retrieve something late in the afternoon. The place is immaculate clean and Cris was courteous and very helpful.
Eva Hester
5 years ago
I met with Cris and he was wonderful. He showed me two different unit sizes to find out which one would best fit my needs. He took the time to answer all my questions and explained everything thoroughly. The facility is very clean and feels very safe. It has easy access to the freeway which is a plus.
Natally Sanchez
4 years ago
The owners are super nice and friendly! They are always very helpful and have the best prices around!
Kaiya Aaliyah
5 years ago
We needed a new storage facility in the area. I found this location online with various units available and I also saw all of the excellent reviews. Came in and Cris helped me today with my move in and was absolutely amazing! The entire process was simple, thorough and painless. He offered assistance in every way possible to help the transition go smoothly. Very clean units, well organized property. Their reviews are well deserved!! Thank you so much Cris!
Karen Widdicombe
5 years ago
We used U.S. Storage for just over a year. The staff were easy to work with and the facility was clean, well-lit and easily accessed. We've used storage in other locations and really like this one.
Chris Parker
5 years ago
I had a great experience using US Storage Center Laguna Niguel. Julie was very helpful and explained everything clearly. The facility is clean, well laid out and convenient to use. I would recommend it to anyone needing storage space.
Teri Hausman
5 years ago
This is the best service I have ever experienced at any storage center. I have so much to store as I condensed several homes. The staff could not be more helpful, kind , courteous. The facilities are the cleanest I have ever seen as well. I have antiques and valuables and I feel completely safe!! I am very happy!
troy neubarth
5 years ago
Surprised by a great experience here. I wasn't sure what to expect as this was my first storage experience, but Julie and Kevin were just the kindest most helpful people I could've expected, and they gave me a great price on top of the great customer service. Very pleased. The facilities are immaculately kept. Thanks for making my move a little less stressful.
Caroline M
5 years ago
Julie helped me with my check-in, very helpful and courteous. Facility is in a great location, very clean and hours are convenient. Highly recommend this storage facility, you won't be disappointed!!
Bill Robinson
5 years ago
its a very nice facility, super clean, easy to navigate & fantastic managers. I highly recommend US storage!
Maria D'Antonio
5 years ago
This is our second time we have used US Storage in Laguna Niguel. The facility is very clean, well taken care of. Julie in the front office was extremely helpful and very friendly and professional. Prices are competitive and more importantly the location on Camino Capistrano is very convenient. When my husband picked up the moving truck on Sunday, Chris is the office was extremely helpful. Bottom line, US Storage Center is a great organization to work with. Thanks for all the help.
gabriel marquez
5 years ago
The customer service at this place is quite wonderful and also very accommodating. It was so easy and convenient to get set up, too. I reserved a space online at night, I got an early phone call to confirm the reservation, and by 9:30am I was completely setup and moved into my space(at a discounted rate).
This is a great place with very, very nice people working there.
Jay Kanaan
5 years ago
My grandmother passed away recently and I had to move her belongings into storage Julie made the process and paperwork extremely easy and having Tony there to guide me thru organization as this is my first time storing and it helped that we have so much in common as we are both huge LA Lakers fans. I would highly recommend US Storage Centers!
Kristina Morgan
5 years ago
Great customer service and best prices around. My second time to use them. Use of truck is so nice!! Chris is the best !!
Sandy Melvin
4 years ago
Just leased a space from US Storage. The whole process went perfectly. In addition to providing their truck, free of charge, the unit charge is almost one-half of what I was paying at Public Storage. The storage facility is pristine and the staff friendly, knowledgeable and extremely helpful.....thanks Julie and Cris!!
Adrienne C
6 years ago
I highly recommend US Storage at 27194 Camino Capistrano. It is the cleanest and most well managed storage facility I have ever rented from. I have only met Julie and Tony and they are professional and nice people. Very accommodating when we needed to switch to a bigger unit. The hours and days of operation are great. Thanks!
Karla Madrid
5 years ago
People in the office are very nice and very helpful!! They helped us make a decision on which storage unit to pick and offered us great deals!!
Thomas Grunkemeyer
5 years ago
Very helpful and friendly Staff. They go out of their way to help any situation. I will continue to refer friends and family as well as anyone I hear who is in need of anything related to them. Thank You for the awesome experience. You went above and beyond. I love that.
Bonnie Harrison
5 years ago
I recently switched storage companies as the previous one I rented from kept increasing the prices. I reserved one at US Storage super easy! I arrived at US Storage was greeted so graciously my Julie, she was very eager to make move as easy as possible. Tony was great he also was very helpful and very friendly. They go and beyond for the customer which is something you very rarely see! They deserve 100 stars
rick figueroa
5 years ago
I have the pleasure of using this facility some time ago. I knew it was safe, clean and secure. Just recently, I needed another storage unit and I knew exactly where to go. The manager, Julie, was extremely helpful, courteous and professional. No hard sell, just gave me my options. I knew I made the right decision when I came back.
John T
5 years ago
Best experience ever. Julie made the whole process very quick and easy! I have rented units at Public Storage and other places in various cities. The staff here at US Storage was the absolute best.
Dan Austin
5 years ago
Super Friendly staff, very nice facility (super clean and super updated) , and very attentive to my needs. Was willing to find ways to work with us on every level. Always there to take my calls. great family run business!!!
N Teter
5 years ago
Oh my godness the service I receive at U S Storage is exceptional!!!!! Julie and Tony's expertise, knowledge and concise attention to the details of my specific needs is the reason why I am a returning customer. Not to mention their Friendly Smiles and joyful conversation! Utilizing their free truck service made our tedious move so much easier! I just love U S Storage Naomi Teter
edgard arias
5 years ago
Good costumer service , Cris and Julie , amazing guys, good information about prices , sizes and everything ...... Thanks so much for help me.
Julia Jones
5 years ago
Julie greeted me with a smile and such a friendly attitude. She was happy to show me both units I wanted to see and made the experience of renting one very easy. The storage facility is clean, security is good, the access hours are great and Julie is fantastic! Very pleased!!!
Jim Arno
4 years ago
Hi Julie (Manager). I just wanted to let you know that I no longer need the unit. I did clear and sweep out the unit. I also removed the lock. I wanted to thank you for your services. Hands down, the best storage facility I have ever dealt with. Staff is amazing. Facility is top notch. Hours for access are great. I can't think of one think you could do to improve. Price was fair, also. I most definitely will use you in the future and recommend you to anyone I know that has storage needs!
Again, thanks for the pleasant experience!
Linda Call
4 years ago
Cris was very helpful and courteous. He provided excellent customer service and I am happy I chose this storage facility. The price is very reasonable.
Andres Maturino
4 years ago
Chris hooked me up with a one car garage size unit for great price right away need to move all my stuff out of apartment same day too!!!!!
Galina Dabija
4 years ago
Great place, awesome personal. Low prices and what is important clean and lots of spaces. Go check it out if you want to save some money that is the place for it.
Zina Tice
4 years ago
I have used US Storage several times and every time I had the best service. Tony and his wife are very friendly and helpful. They keep the place immaculate clean and all the units are lighted on a timer. I would highly recommend this place.
amy b
4 years ago
We have multiple units here and could not be happier with their customer service. Our move was a huge rush with a lot of bumps along the way, but Julie and her wonderful team kept things running smoothly :) I would highly recommend!
Brittany Boyars
4 years ago
Amazing staff that really goes over and above with their customer service that truly provides a very positive and comfortable experience. Clean and well kept facility. Wouldn't want to store anywhere else.
Brian Mangan
4 years ago
I have been a customer of this facility for nearly 20 years. Tony and Julie have been the managers there for about 12 years and they could not be more helpful, considerate and kind. They are the BEST!!!
Michelle Williams
3 years ago
I give US Storage a 5 star rating. This is the 2nd time I've used them to store my personal things. Julie and Chris were so accommodating with my needs, They went above and beyond to help me choose the right size storage, and they always have a smile on there face. Thank you:)
Violet Ward
3 years ago
The nicest and friendliest US Storage people running this Laguna Niguel facility. That location is clean, you feel safe, and you know your belongings are also safely stored. I would highly recommend this US Storage Laguna Niguel location.
C H
3 years ago
Cris was extremely helpful. He took his time and even labeled the three entrance keys to my unit for me.
Steven Pesanka
3 years ago
This storage facility is great! I couldn't ask for a better experience during my transition to Hawaii. I was worried about the coordination of a shipping container and loading it up but Julie and the staff made everything easy and manageable. I truly appreciate their help as we went through this difficult transition. I even underestimated the amount of stuff we had and Julie was able to help us secure a second unit across from our unit for a reasonable price. The facility is extremely clean and access is easy in and out of your unit. I would definitely send everyone I know in the area to use this US Storage Center. Plus, it is easy to access from the 5 freeway. Extra pluses for convenience. Thanks again Julie for all of your help. Mahalo!
Andrea Toubia
3 years ago
When you meet the cheerful staff better at Laguna Niguel..it makes the stress of moving so much easier. They helped me w promo rates and prorated partial months.. I really appreciated that boost
I now am in my third frontal unit.. And they are still helping me w the promo. And the free rental truck... Wow that sloves so my problems.
I also have an meet so many nice rental neighbors.. Who gave me boxes and helped me lift...I was thinking this could be a good singles meeting ground.
Andrea
Hui Wang
3 years ago
My friend is about to move to Laguna Woods and had to store things at a storage. He found this place online and asked me to go there last Saturday to sign the contract. This is the first time I've been to US Storage and I was really impressed. Cris was extremely helpful and took us on a quick tour of the place and let us choose the storage room. The place has a gate that is accessed through code. Very clean and safe. Location is great, it's next to the famous Laguna Woods retirement community. I highly recommend US Storage at Laguna Niguel.
Delight Lucas
3 years ago
Friendly, helpful, good rental rates. This business has really great customer service. They went over and beyond helpful in getting us set up with storage units and they've been wonderful every time we've been back.
Chaney Bryant
3 years ago
Greetings!
I have been a happy tenant at US Storage Center in Laguna Niguel, CA for 2+ years.
I have nothing but great things to say about the facility, the staff, and the all-around quality.
I have rented from many storage facilities ranging in location (San Diego, Orange County & Los Angeles) and this specific facility is BY FAR THE BEST.
I have a climate-controlled unit, so I know all of my belongings are in the best possible situation. The security gives me peace of mind, with gates and cameras everywhere. Extended hours of access are offered, and the general hours of access are quite liberal, as well.
It is such a plus to have a facility that is well kept and CLEAN!
It's a very nice place, with listenable music playing through the halls to make your move that much easier. They'll even loan you a truck!
The staff is always very accommodating, and the managers Julie & Tony are incredibly delightful. They are personable, and informative, and I have never felt unsure about my business there.
I really can go on and on about everything about the entire operation.
I'm really happy to have found a secure, clean, friendly establishment to store my belongings.
Tenant, Chaney Bryant
Hayley Perrault
3 years ago
Julie is great. She made the move in quick and easy and was very helpful
Kim Vaughan
3 years ago
The staff is so helpful and did everything possible to get me into the right storage unit for the best price. Very clean, well lit and easy to access. It was a great choice to use this location.
Jonathan Geiger
3 years ago
The units were clean and the staff was very friendly and accommodating. I would absolutely go back for any future storage needs and recommend anyone looking for storage to look here too!
Marissa Calica
3 years ago
Cris is very helpful & very accomodating.
Very nice guy! When we arrived at the storage He was having his lunch break He let us in to attain us! Thank you Cris.
David Lowery
3 years ago
I have used a few storage companies in my time and this redefines what a storage facility, and a company in general, should be. From the minute you pull up, the location is clean and safe feeling, the building is modern and convenient and well lit. The office is a very nice place and Julie is extremely friendly, efficient, and great at what she does. She very much appreciates the customer and I couldn't be happier. She helped me get the unit I wanted at a great price. The whole place is as nice and easy as a storage facility can possibly be. The hours are the best. The inside is well lit and looks brand new. Very highly recommended.
Rebecca Lorenzo
3 years ago
This is our second time using this Storage location. When we realized we needed more space, we did not even bother looking anywhere else. They are super friendly and attentive and have great prices. 100% recommend them if you are in need of a storage unit.
William Jordan
2 years ago
Can't say enough good things about this Storage Center. Julie is by far one of the most helpful and caring people you could possibly run across when it comes to helping with any of the needs you may encounter when moving or storing your stuff. Not only other facilities well kept but the security is second to none and the staff is there to help. They have a moving van that you can use to load your stuff in as well as push carts all over the property. When it comes to storing your valuables it's never an easy feeling leaving your stuff somewhere. This is definitely the exception to the rule. Not only are the prices much cheaper than surrounding places but when you add the great customer service to it there's no reason to look anywhere else. Definitely check them out
Reverse Engineer
2 years ago
great place and great deals !
Julie was really helpful in explaining everything. I just dropped off my first load of things in the storage
Lauren Spinelli
2 years ago
Hands down the best customer service Ive ever experienced. Our move and storage was made seamless because of how accommodating and efficient this place was. The owners are extremely nice and are the reason why their business is way better than others.
Kathleen Saxon
2 years ago
I appreciate the 5 1/2 years of excellent service from US Storage Laguna Niguel. They treated me very professionally and I was assured my belongings were safe from any harm. Thanks for your friendly place.
Kevin O'Donnell
2 years ago
I had a storage unit here for 8 months. It was easy to move in and out. The people were friendly and the facilities were great. They even offered to let me use a truck for moving in.
Visions by Ehsan
2 years ago
I called many storage centers and by far US storage was the best in pricing and service. They also provided me their truck for free to move my stuff there. Thank you Julie and Chris for your excellent services.
Christian Villa
2 years ago
Great facility and staff - I've used a few different storage facilities in the last couple years. This by far is the best that I have used. The prices are inexpensive and I love that my unit is gated and alarmed. Julie at the front desk is very sweet and helpful. Anytime I need something (light bulb changed, etc.) she always make sure it gets taken care of right away. I highly recommend this storage. You will not be disappointed!
Paul Watson
2 years ago
Such a phenomenal experience storing with this facility. Julie is one of a kind and her dedication to customer service makes you feel like youre using some extra space in your neighbors garage, not a storage unit. I didnt notice that I hadnt received a special discount but Julie called a couple days later saying shed noticed my bill was off and automatically applied the discount. Their support for service members is top notch and was truly helpful when I had to move in preparation for a deployment. Wouldnt think of storing anywhere else.
Lilia Hupp
2 years ago
Cris is the best customer service person I have encountered in a long time, very caring and sensitive to the needs of 5he customer. I highly recommend you ask for Cris for your storage needs.
T LC
2 years ago
Julie was exceptional, process was easy., facility easily accessible, unit clean, bonus used the free truck price was perfect for my budget overall great experience
Laura Cantarini
2 years ago
In the12 years of being a tenant at this storage location, I've found it to be safe, secure, clean, organized & efficiently run. The Managers Julie & Tony always greet me with a big smile and have treated me like family. They have gone above and beyond to help me over the years...which I am truly grateful for. In addition, prices are reasonable and they are very honest & transparent with their costs breakdown. To make things simple, they also provide you with the ability to make easy online payments. Plus, they even offer a free truck if you need it. I highly recommend this storage facility.
Chaney Bryant
2 years ago
Greetings!
I have been a happy tenant at US Storage Center in Laguna Niguel, CA for 2+ years.
I have nothing but great things to say about the facility, the staff, and the all-around quality.
I have rented from many storage facilities ranging in location (San Diego, Orange County & Los Angeles) and this specific facility is BY FAR THE BEST.
I have a climate-controlled unit, so I know all of my belongings are in the best possible situation. The security gives me peace of mind, with gates and cameras everywhere. Extended hours of access are offered, and the general hours of access are quite liberal, as well.
It is such a plus to have a facility that is well kept and CLEAN!
It's a very nice place, with listenable music playing through the halls to make your move that much easier. They'll even loan you a truck!
The staff is always very accommodating, and the managers Julie & Tony are incredibly delightful. They are personable, and informative, and I have never felt unsure about my business there.
I really can go on and on about everything about the entire operation.
I'm really happy to have found a secure, clean, friendly establishment to store my belongings.
Tenant, Chaney Bryant
G Irby
2 years ago
I would highly recommend US Storage Center for your personal items the units are clean and Julie is awesome her experience and caring work ethic is an asset to the company she assisted me through the whole process of attaining a unit and recommending a moving company. Great customer service
Beth Adams
2 years ago
I have used US Storage Center on Camino Capistrano in Laguna Niguel, CA several times over the last 6 years and have nothing but praise to share about Julie and her amazing staff. I would highly recommend this storage center now, in the future and I have in the past. The facility itself was always so clean and run with ease. All and all I had an excellent experience with this US Storage Center... Many thanks to all...
Paul Watson
2 years ago
Such a phenomenal experience storing with this facility. Julie is one of a kind and her dedication to customer service makes you feel like youre using some extra space in your neighbors garage, not a storage unit. I didnt notice that I hadnt received a special discount but Julie called a couple days later saying shed noticed my bill was off and automatically applied the discount. Their support for service members is top notch and was truly helpful when I had to move in preparation for a deployment. Wouldnt think of storing anywhere else.
Noah E
2 years ago
The people here have been so incredibly nice with everything. We have held a unit here for many months now and never had a single issue. They are always helpful and never give us a hard time. Their policies are clearly stated and have never over billed. Every part of their management team is incredibly considerate and kind. I highly recommend coming to US storage centers in Laguna Niguel for reasonable prices on storage and extremely helpful management. Very happy we have made this our storage home!
Elizabeth Bailey
1 year ago
The staff there is amazing.. property is very clean and feel very safe there I definitely recommend anyone that needs a storage facility to try this location.. also the free truck is a huge benefit!
jeffrey sutton
1 year ago
I've stored at many different storage facilities around the country, and this is by far the cleanest, most professionally run, and most helpful of any I've ever encountered. Julie, in the office, is friendly, courteous, and knowledgable. Tony is always ready to assist customers with moving their belongings, and keeps the facility spotless. And if they aren't there, Chris usually is, taking care of business.
Samantha Thornton
1 year ago
julie in the office is wonderful! very personable. i would highly recommend renting a unit at this location. my experience has been great!
Aric Brose
1 year ago
Friendly staff. Nice facility. Things seem clean and well maintained. The storage unit was better than I expected.
annie star
1 year ago
Getting another excellent unit today with the INCREDIBLY HELPFUL JULIE! She was just Awarded the Property Manager of the Year Crystal Star Award! An honor she most definitely earned with hard work and so well deserved. Such a true expert, and also caring, Julie has made the task of dealing with my Mothers estate a much easier experience than anyone else. I would urge anyone to rent here. JULIE, Tony and Cris are a great and friendly team!
Tim Linn
1 year ago
Been a customer for over 15 years at this location. The staff is very professional, yet friendly and welcoming.
The facility is neat and clean and there is always a staff member on hand if you need anything.
Thanks for the great help over the years and looking for many more years of business together.
We appreciate you!
Tim
Irene Rausch
1 year ago
Very friendly, helpful and professional staff/service, great rates, especially when they run promotions. Staff is very accommodating, willing to show you several units. Facility is very clean, well lit with easy layout. Would definitely recommend!
zita Newt
1 year ago
Fantastic place! Super clean and inside the building the temperature is cool and helps protect your stuff not to get moldy. The managers, Julie and Tony are so amazing. I continue to rent from them time and time again. It's honestly feels like your their family. Always making sure you're satisfied! I definitely recommend this location because of storages and Julie's excellent customer service!If you go back and have any questions or needs Julie will be there patiently to help.
Audrey Zita Newt
Claudia Ransom
1 year ago
Absolutely wonderful!!! Julie was such a sweetheart and answered all of our questions... facility is clean, bright, safe and obviously very well managed. Pricing was very competitive - we visited quite a few facilities in the area and this location and the staff were our top choice. Super happy with our choice to store our belongings there!!!
Melissa Weyers
1 year ago
Julie is AMAZING! Shes seriously so so sweet and extremely helpful. I cant say enough good things about this US Storage Centers! I was recommended by a friend and they did NOT disappoint. Their team was so helpful and accommodating from the very first day. No fuss or hassle at any point of my 4 months here. I highly highly recommend them!
Abraham Ramirez
1 year ago
This place is awesome! Julie was so helpful and understanding. We didnt know hat we needed to notice us storage 10 days before vacating but Julie was able to allow us to vacate without any fees or hassles. Highly recommended!
John Bennett
1 year ago
My son recently needed storage locally and we chose US Storage. US Storage is affordable, clean, secure and conveniently located in Laguna Niguel. Julie, Chris and Tony are super helpful and very friendly. Thank you for providing a positive experience for me and my son! John B.
Jay Miley
1 year ago
Great Facility combined with very friendly management and excellent customer service! I highly recommend this Storage facility. Clean out your garage and store your excess stuff here. You wont regret it!
Jackie Kanavas
1 year ago
We used US Storage to store our furniture for a year while we sold our house and relocated to South Carolina. We were very pleased with everything about this place. Julie was always very pleasant and so easy to work with as she helped us to find the perfect spaces to store our things. Units are very clean as is the entire area. Easy to park and transport your things to your unit and very convenient hours. Recommend this place highly.
Jaime Hernandez
1 year ago
BEST STORAGE COMPANY. Best customer service, exceptionally clean and great price. In addition, Julie is AMAZING. Julie went above and beyond. Thank you for making my move less stressful. Julie you are a true angel on earth!
Jaime Hernandez
1 year ago
BEST STORAGE COMPANY. Best customer service, exceptionally clean and great price. In addition, Julie is AMAZING. Julie went above and beyond. Thank you for making my move less stressful. Julie you are a true angel on earth!
Sarah Konopasky
1 year ago
Everyone has been so helpful and welcoming. We like the facility, it is clean, temperature controlled, well lit and has all the necessary carts and working elevators. The free moving truck was incredibly helpful!
Chandra H
1 year ago
So far I have had a very positive experience with US storage centers. The property is clean and easy to get to, and i was able to keep it contactless and do everything online. When I went to get the lock and keys, I wasn't able to make it until right as they closed, but Cris opened the door for me and even stayed late and showed me the unit and made sure I knew how to use the lock before going home for the day. He was very helpful, professional, and didn't act bothered to be there late even though I know he was ready to go home, as he was heading out when I got there. I appreciate his willingness to get me into the unit, even if it meant getting home late to his family. Thank you, Cris.
~Chandra Huckabee
`Janice Davis
1 year ago
i recently rented a storage unit at the Camino Capistrano location. It was a very pleasant experience. Very friendly and helpful. They treated me with the utmost respect and made me feel welcome. Other businesses should model their employees after US Storage centers. Thank you for the excellent service.!
Janice Davis
Michele Anderson
1 year ago
This was my first time needing to use storage, Julie and Chris were great! They were helpful in explaining the process, and on Moving day, Chris caught us trying to lock the unit helped and offered to show up tips one how to close and reminded us of the alarm features upon entering and exiting the facility, feels like a family friendly environment and I happy we decided to use them for our storage needs! THANK YOU!!!!
John Bennett
1 year ago
My son recently needed storage locally and we chose US Storage. US Storage is affordable, clean, secure and conveniently located in Laguna Niguel. Julie, Chris and Tony are super helpful and very friendly. Thank you for providing a positive experience for me and my son! John B.
Katherine Taylor
1 year ago
For a clean, secure facility, friendly staff, and convenient hours of access I recommend US Storage. The Laguna Niguel location on Camino Capistrano is FANTASTIC! I have never rented storage space before, the website was very easy to navigate and book my reservation, then onsite the staff was extremely knowledgeable and helpful. They walked me through everything to ensure I understood everything and felt comfortable with my storage unit selection.
I have had my unit for 3 months now and have had to update information, the staff was responsive and easy to work with. I am very confident and happy in my decision!
Michelle Villasenor
1 year ago
So very nice and helpful. You feel great knowing they are looking after your stuff!
Ivan Garcia
11 months ago
I was having a difficult time finding a storage unit, I saw us storage on the freeway I came in and cris was super amazing and helpful, he helped me find the perfect unit, I will recommend this place any time
Drew Smith
1 year ago
We love our storage unit! We have had 3 units this past year and each time we move I am reminded how personable and accommodating Julie and Tony are. They really are a treat to work with. Thanks guys! I would highly recommend this business to anyone needing a storage unit.
***UPDATE 2/7/20*** Still the best storage unit in Mission Viejo/San Juan! The owners are the absolute best! I have an outdoor ground level unit and receive deliveries periodically throughout the year. The layout of the facility is easily accessible from front and back and gates and driveway are easy to navigate without issue. They have a temporary holding area for postal deliveries and while I try to stay ahead of the curve on deliveries (so as not to annoy them) they are always kind enough to let me know when a package is awaiting pickup. Thank you US Storage!
K K
11 months ago
Cris was very accommodating and he explained everything up front. Fast on paperwork and always asked if I had questions or concerns. I highly recommend this facility.
KK
Linda Call
1 year ago
Cris was very helpful and courteous. He provided excellent customer service and I am happy I chose this storage facility. The price is very reasonable.
I am adding to my review, as it's been 3 years since my last review. I want to let people know this location of US Storage (Laguna Niguel on Camino Capistrano) is an excellent place to store your belongings. The staff is always helpful and pleasant, the grounds are clean and well-kept. I highly recommend them.
Jeremy Thorson
8 months ago
This was my second time getting a unit at this location. The facility is clean and the climate control works great. The gentlemen who helped us Cris was excellent, conforming to the covid guidelines without sacrificing customer service.
Loraine L.U
8 months ago
Staff is very friendly and helpful. We rented 10x10 unite they gave us a good promotion for 2.5 months. Units are indoor and the whole area looks clean. They make sure all your stuff are safe and secure all the time. Just call them for a quote .
Mohamed Salem
7 months ago
Awesome facility. Management is super nice, friendly and helpful. Very clean storage facility
Bernadette Sajia
6 months ago
I have rented storage space from US Storage on several occasions. I have always been very pleased with the service, kindness and understanding from Julie and Chris. They have always been willing to work with me In meeting my needs. I recommend them highly and it keeps me coming back when I need storage space.
Erick Olivares
6 months ago
I've been very impressed with US Storage Centers. They're professional and flexible meeting your needs. The pricing is fair and have a staff that respects COVID rules.
Loraine L.U
6 months ago
Update. Once again Julie was amazing relocating us to a smaller unit since our needs changed. We were looking promotions for other storage places but having the best service here at US storage and prices we decided to stay longer . We appreciate Julies kindness and support. Thank Julie for all your help. If I could Ill give 10 stars . Dont hesitate to contact them . You wont be disappointed.
Staff is very friendly and helpful. We rented 10x10 unite they gave us a good promotion for 2.5 months. Units are indoor and the whole area looks clean. They make sure all your stuff are safe and secure all the time. Just call them for a quote .
John Sutton
6 months ago
Julie was so attentive to what I needed. Just the right size unit at the best price I could find anywher. Everything went so smooth. The facility was so incredibly clean and secure, couldn't believe I was in a storage building. Would definitely recommend!
Trung Thai
6 months ago
US storage has everything for my storage needs. Julie, is always available for your needs and very understanding. Great service and a very secure location with many options to choose from. I have used many storages in the past with many different companies but this location ranks super high on my list.
Jen Byerly
5 months ago
My experience at US Storage was excellent. Julie was fantastic and made our experience very accommodating and less stressful. Our unit was the right size and clean and very accessible. We are happy with our decision to use this provider.
rafael morales
5 months ago
Ive been renting in that facility for about 3 years .. the place is always clean, quiet, secure.. Julie, tony and Chris. Great persons...
Chris is a dedicated worker always attentive to any inconvenience always checking around making sure everything working correctly around the facility
Shey Nacpil
3 months ago
Just signed our storage lease today. Very easy procedure. Had a very good experience with Cris. He was very helpful and he explained the policies really well. Very straightforward. Kudos to Julie and Tony too. They showed us around when we were looking into renting out and chose US storage centers because of these 3 staffs. Very helpful and knowledgeable. Thank you again for the great service
Teri Thompson
3 months ago
In the midst of a crazy cross country moving crisis, and an urgent need to find a safe, quality location to house my furniture, Julie and U.S. Storage Center came to my rescue. She worked with my local family member to arrange the perfect unit in record time (the mover arrived early, before me!) and answered all my questions from the road, putting my frazzled mind to rest. Julie and her team are helpful and quick to respond to inquiries. It's so refreshing doing business with someone who is both personable and professional. I highly recommend them.
Rosie B.
2 months ago
I had an excellent experience with this facility. I moved my household items into my unit in 2019. Ive had it there for 2 years and all of my items were still in excellent condition when I recently moved out. The unit had a lot of space and was easy to access when needed. Im also grateful to the staff (Especially the Manager Julie ) for making the moving process so smooth. Everyone in the office is very helpful and friendly. I would definitely use this storage facility in the future.
Jose Tellez
3 weeks ago
Cris was excellent! Good customer service and took care of us and was knowledgeable! I highly recommend this storage facility! The facility was very clean and had a fresh oder thats what I am talking about. Even better they had a moving truck that was available to us! Honestly this was a great experience. Thank you again cris for the hospitality and being awesome!
Corey V
3 weeks ago
Storage facility is clean, secure, easy to access, and well kept. Staff is extremely helpful and quick to respond. They go above and beyond to help out as they can. I had a great experience here and if I need storage in the area again will definately go back!
Sean Lehmann
1 week ago
This place is THE BEST! The staff are always friendly and helpful, unlike some of the other national storage companies. They go above and beyond in making sure everyone's experience with US Storage is a positive one. I moved all of my belongings from the Orange company and couldn't be happier.
King Frosch Shows
1 week ago
Julie does amazing work! We are very happy as they are able to meet our storage needs and help us out with use of their moving van at amazingly discounted rates. Always a pleasant experience.
Y S.
4 months ago
Great storage facility for south county!
Great people, great service, great prices!
2 thumbs up!
MyLien C.
5 months ago
Safety Measures Followed to Protect Staff and Clients, THANK YOU!
Julie, Chris and the rest of the staff have been wonderful since we first called to...
V B.
2 weeks ago
I used US storage for over a year. Absolutely immaculate. I love the storage area I had. It was large and spacious. Very secure as well. My belongings were...
Storage Facility Amenities5 Amenities
- 24 Hour Cameras
- Boxes & Supplies
- Climate Control
- Drive-up Access
- Online Bill Pay
Frank darras
4 years ago