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Storage Customer Reviews
Z Bon Vivant
1 year ago
Nice location, clean place & affordable prices. I like that my storage unit has light, in case I need to retrieve something late in the afternoon. The place is immaculate clean and Cris was courteous and very helpful.
Eva Hester
2 years ago
I met with Cris and he was wonderful. He showed me two different unit sizes to find out which one would best fit my needs. He took the time to answer all my questions and explained everything thoroughly. The facility is very clean and feels very safe. It has easy access to the freeway which is a plus.
Natally Sanchez
1 year ago
The owners are super nice and friendly! They are always very helpful and have the best prices around!
Kaiya Aaliyah
2 years ago
We needed a new storage facility in the area. I found this location online with various units available and I also saw all of the excellent reviews. Came in and Cris helped me today with my move in and was absolutely amazing! The entire process was simple, thorough and painless. He offered assistance in every way possible to help the transition go smoothly. Very clean units, well organized property. Their reviews are well deserved!! Thank you so much Cris!
Karen Widdicombe
2 years ago
We used U.S. Storage for just over a year. The staff were easy to work with and the facility was clean, well-lit and easily accessed. We've used storage in other locations and really like this one.
Chris Parker
2 years ago
I had a great experience using US Storage Center Laguna Niguel. Julie was very helpful and explained everything clearly. The facility is clean, well laid out and convenient to use. I would recommend it to anyone needing storage space.
Teri Hausman
2 years ago
This is the best service I have ever experienced at any storage center. I have so much to store as I condensed several homes. The staff could not be more helpful, kind , courteous. The facilities are the cleanest I have ever seen as well. I have antiques and valuables and I feel completely safe!! I am very happy!
troy neubarth
2 years ago
Surprised by a great experience here. I wasn't sure what to expect as this was my first storage experience, but Julie and Kevin were just the kindest most helpful people I could've expected, and they gave me a great price on top of the great customer service. Very pleased. The facilities are immaculately kept. Thanks for making my move a little less stressful.
Caroline M
2 years ago
Julie helped me with my check-in, very helpful and courteous. Facility is in a great location, very clean and hours are convenient. Highly recommend this storage facility, you won't be disappointed!!
Bill Robinson
1 year ago
its a very nice facility, super clean, easy to navigate & fantastic managers. I highly recommend US storage!
Maria D'Antonio
2 years ago
This is our second time we have used US Storage in Laguna Niguel. The facility is very clean, well taken care of. Julie in the front office was extremely helpful and very friendly and professional. Prices are competitive and more importantly the location on Camino Capistrano is very convenient. When my husband picked up the moving truck on Sunday, Chris is the office was extremely helpful. Bottom line, US Storage Center is a great organization to work with. Thanks for all the help.
gabriel marquez
2 years ago
The customer service at this place is quite wonderful and also very accommodating. It was so easy and convenient to get set up, too. I reserved a space online at night, I got an early phone call to confirm the reservation, and by 9:30am I was completely setup and moved into my space(at a discounted rate).
This is a great place with very, very nice people working there.
Jay Kanaan
2 years ago
My grandmother passed away recently and I had to move her belongings into storage Julie made the process and paperwork extremely easy and having Tony there to guide me thru organization as this is my first time storing and it helped that we have so much in common as we are both huge LA Lakers fans. I would highly recommend US Storage Centers!
Kristina Morgan
2 years ago
Great customer service and best prices around. My second time to use them. Use of truck is so nice!! Chris is the best !!
Sandy Melvin
1 year ago
Just leased a space from US Storage. The whole process went perfectly. In addition to providing their truck, free of charge, the unit charge is almost one-half of what I was paying at Public Storage. The storage facility is pristine and the staff friendly, knowledgeable and extremely helpful.....thanks Julie and Cris!!
Adrienne C
2 years ago
I highly recommend US Storage at 27194 Camino Capistrano. It is the cleanest and most well managed storage facility I have ever rented from. I have only met Julie and Tony and they are professional and nice people. Very accommodating when we needed to switch to a bigger unit. The hours and days of operation are great. Thanks!
Karla Madrid
2 years ago
People in the office are very nice and very helpful!! They helped us make a decision on which storage unit to pick and offered us great deals!!
Thomas Grunkemeyer
2 years ago
Very helpful and friendly Staff. They go out of their way to help any situation. I will continue to refer friends and family as well as anyone I hear who is in need of anything related to them. Thank You for the awesome experience. You went above and beyond. I love that.
Bonnie Harrison
2 years ago
I recently switched storage companies as the previous one I rented from kept increasing the prices. I reserved one at US Storage super easy! I arrived at US Storage was greeted so graciously my Julie, she was very eager to make move as easy as possible. Tony was great he also was very helpful and very friendly. They go and beyond for the customer which is something you very rarely see! They deserve 100 stars
rick figueroa
2 years ago
I have the pleasure of using this facility some time ago. I knew it was safe, clean and secure. Just recently, I needed another storage unit and I knew exactly where to go. The manager, Julie, was extremely helpful, courteous and professional. No hard sell, just gave me my options. I knew I made the right decision when I came back.
John T
2 years ago
Best experience ever. Julie made the whole process very quick and easy! I have rented units at Public Storage and other places in various cities. The staff here at US Storage was the absolute best.
Dan Austin
2 years ago
Super Friendly staff, very nice facility (super clean and super updated) , and very attentive to my needs. Was willing to find ways to work with us on every level. Always there to take my calls. great family run business!!!
N Teter
2 years ago
Oh my godness the service I receive at U S Storage is exceptional!!!!! Julie and Tony's expertise, knowledge and concise attention to the details of my specific needs is the reason why I am a returning customer. Not to mention their Friendly Smiles and joyful conversation! Utilizing their free truck service made our tedious move so much easier! I just love U S Storage Naomi Teter
edgard arias
2 years ago
Good costumer service , Cris and Julie , amazing guys, good information about prices , sizes and everything ...... Thanks so much for help me.
Julia Jones
2 years ago
Julie greeted me with a smile and such a friendly attitude. She was happy to show me both units I wanted to see and made the experience of renting one very easy. The storage facility is clean, security is good, the access hours are great and Julie is fantastic! Very pleased!!!
Jim Arno
1 year ago
Hi Julie (Manager). I just wanted to let you know that I no longer need the unit. I did clear and sweep out the unit. I also removed the lock. I wanted to thank you for your services. Hands down, the best storage facility I have ever dealt with. Staff is amazing. Facility is top notch. Hours for access are great. I can't think of one think you could do to improve. Price was fair, also. I most definitely will use you in the future and recommend you to anyone I know that has storage needs!
Again, thanks for the pleasant experience!
Linda Call
1 year ago
Cris was very helpful and courteous. He provided excellent customer service and I am happy I chose this storage facility. The price is very reasonable.
Andres Maturino
1 year ago
Chris hooked me up with a one car garage size unit for great price right away need to move all my stuff out of apartment same day too!!!!!
Galina Dabija
1 year ago
Great place, awesome personal. Low prices and what is important clean and lots of spaces. Go check it out if you want to save some money that is the place for it.
Zina Tice
1 year ago
I have used US Storage several times and every time I had the best service. Tony and his wife are very friendly and helpful. They keep the place immaculate clean and all the units are lighted on a timer. I would highly recommend this place.
amy b
1 year ago
We have multiple units here and could not be happier with their customer service. Our move was a huge rush with a lot of bumps along the way, but Julie and her wonderful team kept things running smoothly :) I would highly recommend!
Brittany Boyars
1 year ago
Amazing staff that really goes over and above with their customer service that truly provides a very positive and comfortable experience. Clean and well kept facility. Wouldn't want to store anywhere else.
Brian Mangan
1 year ago
I have been a customer of this facility for nearly 20 years. Tony and Julie have been the managers there for about 12 years and they could not be more helpful, considerate and kind. They are the BEST!!!
Michelle Williams
9 months ago
I give US Storage a 5 star rating. This is the 2nd time I've used them to store my personal things. Julie and Chris were so accommodating with my needs, They went above and beyond to help me choose the right size storage, and they always have a smile on there face. Thank you:)
Violet Ward
8 months ago
The nicest and friendliest US Storage people running this Laguna Niguel facility. That location is clean, you feel safe, and you know your belongings are also safely stored. I would highly recommend this US Storage Laguna Niguel location.
C H
8 months ago
Cris was extremely helpful. He took his time and even labeled the three entrance keys to my unit for me.
Steven Pesanka
6 months ago
This storage facility is great! I couldn't ask for a better experience during my transition to Hawaii. I was worried about the coordination of a shipping container and loading it up but Julie and the staff made everything easy and manageable. I truly appreciate their help as we went through this difficult transition. I even underestimated the amount of stuff we had and Julie was able to help us secure a second unit across from our unit for a reasonable price. The facility is extremely clean and access is easy in and out of your unit. I would definitely send everyone I know in the area to use this US Storage Center. Plus, it is easy to access from the 5 freeway. Extra pluses for convenience. Thanks again Julie for all of your help. Mahalo!
Andrea Toubia
6 months ago
When you meet the cheerful staff better at Laguna Niguel..it makes the stress of moving so much easier. They helped me w promo rates and prorated partial months.. I really appreciated that boost
I now am in my third frontal unit.. And they are still helping me w the promo. And the free rental truck... Wow that sloves so my problems.
I also have an meet so many nice rental neighbors.. Who gave me boxes and helped me lift...I was thinking this could be a good singles meeting ground.
Andrea
Hui Wang
6 months ago
My friend is about to move to Laguna Woods and had to store things at a storage. He found this place online and asked me to go there last Saturday to sign the contract. This is the first time I've been to US Storage and I was really impressed. Cris was extremely helpful and took us on a quick tour of the place and let us choose the storage room. The place has a gate that is accessed through code. Very clean and safe. Location is great, it's next to the famous Laguna Woods retirement community. I highly recommend US Storage at Laguna Niguel.
Delight Lucas
5 months ago
Friendly, helpful, good rental rates. This business has really great customer service. They went over and beyond helpful in getting us set up with storage units and they've been wonderful every time we've been back.
Chaney Bryant
3 months ago
Greetings!
I have been a happy tenant at US Storage Center in Laguna Niguel, CA for 2+ years.
I have nothing but great things to say about the facility, the staff, and the all-around quality.
I have rented from many storage facilities ranging in location (San Diego, Orange County & Los Angeles) and this specific facility is BY FAR THE BEST.
I have a climate-controlled unit, so I know all of my belongings are in the best possible situation. The security gives me peace of mind, with gates and cameras everywhere. Extended hours of access are offered, and the general hours of access are quite liberal, as well.
It is such a plus to have a facility that is well kept and CLEAN!
It's a very nice place, with listenable music playing through the halls to make your move that much easier. They'll even loan you a truck!
The staff is always very accommodating, and the managers Julie & Tony are incredibly delightful. They are personable, and informative, and I have never felt unsure about my business there.
I really can go on and on about everything about the entire operation.
I'm really happy to have found a secure, clean, friendly establishment to store my belongings.
Tenant, Chaney Bryant
Hayley Perrault
2 months ago
Julie is great. She made the move in quick and easy and was very helpful
Kim Vaughan
2 months ago
The staff is so helpful and did everything possible to get me into the right storage unit for the best price. Very clean, well lit and easy to access. It was a great choice to use this location.
Jonathan Geiger
2 months ago
The units were clean and the staff was very friendly and accommodating. I would absolutely go back for any future storage needs and recommend anyone looking for storage to look here too!
Marissa Calica
1 month ago
Cris is very helpful & very accomodating.
Very nice guy! When we arrived at the storage He was having his lunch break He let us in to attain us! Thank you Cris.
Rita R.
1 year ago
I wish I could give TEN STARS!!
We decided to move from another local storage facility where we had 50% of our stored items stolen...STOLEN!!
We researched,...
Vanessa G.
1 year ago
US Storage was really easy to work with, I came in on a Monday mid-day and had all of my stuff moved in and contract signed within a couple of hours. The...
Gregory M.
1 year ago
Julie, who is the General Manager of the facility is awesome! She was professional, courteous and very accommodating in getting our corporate storage needs...
Giancarlo D.
1 year ago
Cris was very helpful and friendly! He made the experience very easy and walked me through the whole process explaining everything thoroughly! If you need...
Judy T.
1 year ago
US Storage is First Rate! They have a very efficient system and Julie and Chris are very helpful. Security is excellent and the facility is clean and well...
Erica K.
1 year ago
Best storage place and management. I'm new to Cali 1 year and decided I needed some more space in my apartment so looked on yelp and found really good...
Tamara T.
10 months ago
Great customer service. I called and reserved my unit easily over the phone. Cris was so helpful showing me the different units, too!
Alyssa G.
10 months ago
Very happy we chose this storage for our storage needs. Julie was extremely helpful and accommodating for us. Clean, safe, and affordable. Would definitely...
Charmaine F.
9 months ago
Had the best experience! The manager was very very friendly, helpful and thorough. The facility is very clean and well maintained. I would highly recommend...
Christian G.
9 months ago
Grade A customer service. Beautiful storage facility to keep anything you need. Will be using them any time I will need too.
Ruben H.
8 months ago
Excellent Customer Service! I was in a bind and Julie the property manager went above and beyond for me not only once, but TWICE!! I would recommend them...
Monica H.
7 months ago
Been with them for years. Great people, great facility! Expect the prices to go up each year. They'll work with you to switch units to save $$.
Robyn P.
7 months ago
This storage facility is the cleanest! The staff at this specific location are friendly, helpful, funny and overall kind! They worked with myself & my...
Efren Jr E.
7 months ago
My mom has been a client for US Storage for years now. I used to come with her to assist in putting her stuff altogether. People there are very...
Kamran G.
5 months ago
I got a 10x10 storage space at US Storage on Camino Capistrano last week in preparation for our move. The office and the storage space is very clean, air...
Carlos T.
5 months ago
Cris, Julie, and Tony made finding the right storage easy. My wife and I switched storage sizes twice and they were very helpful throughout the entire...
Melissa P.
5 months ago
Chris helped us cut our lock off when my son apparently broke it. Honest & helpful service! Been using them for many years!
John W.
4 months ago
Very clean facility! Cris was a great help. Good location and price! I would definitely recommend US Storage if you're in need
erika h.
3 months ago
I'm fortunate enough not to have needed many storage units in my life, but the few I have utilized bring some adjectives to mind: hot, dark, dusty, and...
B R.
2 months ago
We were greeted and welcomed so warmly as if we were old friends. Julie was very accommodating in showing us different spaces and holding 2 spots for us...
Brandonchaney ..
2 months ago
The facility itself is by far one of the cleanest, well kept, and safest storage center I've rented at. Even small perks were great such as the lighting...
Amanda R.
2 months ago
Cris was absolutely amazing! He really spent the extra time making sure I was happy with the storage unit.
joe m.
2 months ago
The people at this US Storage are great! Very clean facility.
Friendly and helpful. Ive, been here for many years.
Julie is great!
JD
Cynthia C.
2 months ago
Julie and Tony are terrific and very helpful people. They have been so respectful, sweet and accommodating even with my uncertainty of dates. They were...
Eureka E.
2 months ago
JULIE IS TRULY A FANTASTIC PERSON TO DEAL WITH!!!!
She showed me the perfect and CLEANEST EVER storage unit that I used to store all of the things from my...
Denise T.
1 month ago
Julie and Tony are absolutely fantastic! They were able to get us a super clean, easily accessible unit the same day I needed to move our stuff in. Julie...
Antonio D.
1 month ago
Great experience from the moment I stepped into the door. Julie was fantastic! Showed me exactly what I wanted, and the transaction was smooth as silk. The...
Nicholas G.
1 month ago
I came here in need of some help. My wife and two kids had to move but had no where to move all our stuff. We came to U.S Storage and Chris could'nt of been...
Lance S.
3 weeks ago
Great service, very friendly staff, reasonable prices. Two thumbs up!
The ability to use the facilities boxtruck was super helpful.
I would definitely...
Colin C.
2 weeks ago
I absolutely hate moving, Ibhad to get a storage unit, when I went in and spoke to Julie and Tony they were amazing at getting me the right storage space...
Grumpy O.
2 months ago
The place is nice and clean and that's where the good thing about the place ends. Got a storage last year , within 3 month got notice that my rent will...
Storage Facility Amenities5 Amenities
- 24 Hour Cameras
- Boxes & Supplies
- Climate Control
- Drive-up Access
- Online Bill Pay
Frank darras
1 year ago