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Storage Masters - Saint Charles

1025 Hemsath Road, Saint Charles, MO 63303

Office Hours
MON - SAT10am - 6pm SUNClosed
Gate Hours
Daily6am - 10pm
Google Reviews
rating 3.9
Write a Review

Jenna Sladek

6 years ago
rating 5.0
My husband and I found Storage Masters (St. Charles) through google. The site was offering a great reservation rate, compared to many others that we looked into, that we couldn't pass up. Once we got the reservation rolling they were quick to contact us and keep into contact with us until everything was squared away. Our unit is nice and just as we expected from the explanation on their site. It even has an overhead shelf to allow maximum storage - I know many units do not offer this at other places to this is a definte plus. We also used their moving truck for a very cheap fee which allowed us to get everything moved in one day. I am very happy with Storage Masters -St. Charles and would reccommend it to others!

Holly Green

6 years ago
rating 5.0
Very helpful! They have the best deals and the workers are very nice! Id recommend them!

Brianna Smith

3 years ago
rating 5.0
Very very professional both on the phone and in person. Their prices are competitive with other storage facilities in the area but they have the added benefit of free move-in truck rental which really saved me a lot of money. They check the units multiple times a day which I like and feel good about storing my stuff at their location.

brianna nicholson

3 years ago
rating 5.0
Friendly staff, gated secure storage options. Rates comparable. Used a unit for a couple months for daughters college stuff, the unit was very clean.

Clarence Koehler

3 years ago
rating 5.0
Great company to work for. Among the best people I have ever had the opertunity to work with.

Charisse Williams

2 years ago
rating 5.0
The customer service was amazing. The staff was very friendly and efficient! They answered all my questions and there were no gimmicks! Just good service!

Shannah Niehouse

2 years ago
rating 5.0
Always a great experience and having the convenience of the moving truck when you rent a storage unit is always a plus!! Staff has always been amazing to my family!!

Andrew Cox

2 years ago
rating 5.0
The West Main storage units in Decatur, IL were very helpful. They provided me with many different options for storage space, they were quick to process my lease agreement and Barbie was super nice and even sent me a thank you card in the mail. The best part for me was the moving truck. That saved the day as I was able to use Storage Masters's truck to bring my stuff from home to the storage unit in one trip. I highly recommend Storage Masters.

Jamie Schmidt

2 years ago
rating 5.0
When looking for a storage facility quickly I stopped by two OTHER facilities that google had their hours posted and both were closed when I called the number. I then came across Storage Masters and wondered why I didnt go there first! The office staff was eager to greet me and offer me water or coffee and definitely listened to my storage needs to make sure they provided the right sized unit. The free lock was a good surprise and although I dont need it, they offer to use their moving truck which is a big perk in my books. Make sure if you qualify you ask for a military discount! Great company doing the right things for their customers.

J Richard Beery

2 years ago
rating 5.0
Was very pleased with the layout of the facility and the options of different sites to choose from. Barbie was knowledgeable and easy to work with.

Gary Browning

2 years ago
rating 5.0
Barbie was extremely helpful in renting us the storage unit we needed. The facilities are clean and secure. Thanks

Kristian Brooks Barnett

2 years ago
rating 5.0
My wife and I were very pleased with this place. The front desk guy is wonderful. He took his time to show us around and make sure that we got the right storage shed that we needed, not too small and not too big. Hes a wonderful guy with a good sense of humor and he even wrote us a handwritten card. Love Love Love this place. Again Very Pleased!

Nick Kasoff

2 years ago
rating 5.0
I couldn't be more pleased with my experience at this store. They quickly determined the right size for my needs, and had a special in that size offering the first 2 months at half price. Also, they give you a good quality lock at no charge when you move in, and don't charge any administrative fee like the last place I rented. So between the special, the free lock, and no fees, move-in was like $75 cheaper than other places. And the monthly rate is competitive, so it's a great deal all around.

jim seaberg

1 year ago
rating 5.0
Website was well laid out, and self explanatory. The online leasing was simple and quick. Customer service is excellent.

Gypsy Bluebird

1 year ago
rating 5.0
The manager of this storage facility was friendly and knowledgeable about the units available, pricing and the rules of the facility. I was very pleased with the service I received in a short time too. I would definitely recommend the Woodford storage facility to anyone needing to rent a unit or outdoor space.

Todd Nault

1 year ago
rating 5.0
Needed to move from a competitor, where we experienced less than great customer service. Clarence made the process smooth and easy. He understood our organizations needs and accommodated us very easily. On the move day he even brought us ice water and cookies. The storage facility is neat and clean. Secure and well lit. Most importantly Clarence demonstrated a high level of customer service that was much needed and appreciated.

k ngo

1 year ago
rating 5.0
In my years here at Storage Masters, i've never had a better experience. Clarence is one of the most knowledgeable and kindest hearted. He puts all his customers first and goes above and beyond in everything that he does. Clarence has excellent customer service and would highly recommend coming to Storage Masters because of this. 5 out of 5!

leanna chapman

1 year ago
rating 5.0
Got a truck here to move ...and it was easy to get ....wasnt. too much money. Customer service was completely rude at the. Call center. When I called to see if the dolly was included. But other then that nice place

Charile Adams

1 year ago
rating 5.0
Good local storage unit. Good.secutity.too.

Jen Parisi

1 year ago
rating 5.0
Very helpful. Great pricing. Clean.

scott graf

6 months ago
rating 5.0
Diane is extremely nice and polite. When I was leasing the space the office was very clean and organized and she made my 7 year old daughter feel welcome by talking to her and offering her cookies and a drink. When we were moving in later that week she brought down some ice cold bottles of water. I do not know if this is just something they do for their new tenants or if they do this on a regular basis. But this shows me they actually care about their tenants.

james clark

1 month ago
rating 5.0
I just moved to the Area and walked in inquiring about storage the Staff had been Wondering and always willing to help and answer any questions.

Laurie Hart

3 years ago
rating 4.0
So far so good, but wish all the storage places would be more honest & upfront with their pricing before u come in & tell you they require u to get insurance.

The good The bad The ugly

2 years ago
rating 4.0
I used this place a while ago while i needed to move into a smaller location storage unit i had was well protected i fell and reasonably priced, however they did randomly increase the rent on my unit which led to me removing my stuff from this storage location, overall though not a bad place to hold your junk.

Nick Adams

4 years ago
rating 2.0
Issues with flooding, staff is friendly but management is very difficult to get ahold of

Todd Bakula

3 years ago
rating 2.0
I just moved out and discovered they don't prorate at all so i ended up paying full price for the last month even though I only used the unit 12 days of that month. They also have mice problems as I discovered mice urine and feces all over my stuff. And lastly they increase the rent after 5 months by 15 dollars. Otherwise I had no other issues. Take advantage of the free water and snacks inside.

derek sitton

4 years ago
rating 1.0
Had a storage unit for approximately 5 months at this facility, monthly charge was raised and when I asked why, I was informed it's a corporate thing. Now I understand why they offer "Move in deals", they offer free moving truck to move you in and first 30 miles, you just have to pay for the gas. They offer a few discount options such as; discounted first month and second month. My particular unit was not a climate control unit, but for a $140.00 a month I would not expect for my belongings to grow mold on them, spiders and bugs crawling all over the place. Some items were so bad I had to dispose of them. I would expect adequate ventilation in these storage units.

Luke Lawrence

4 years ago
rating 1.0
as others have said, 1 star is much too positive of a rating. 0 stars if possible. destroyed things, mold like crazy... run. run. run. With 6 additional reviews talking about water, mold and damage, think; is this really worth risking your things? Better prices and better, quality storage places elsewhere

John M

4 years ago
rating 1.0
Worst storage facility ever. Period. Water damage and mold all over the unit and their buildings are in disrepair. Moved to a different company, night and day difference!

Emily Elhoffer

3 years ago
rating 1.0
'Climate Controlled' doesn't mean the climate is controlled. It just means you're paying extra here. Destroyed over $1,000 in artwork and hikes my price up every two months. Go to the storage place down the road.

Justin Douglas

3 years ago
rating 1.0
Been renting there for about 3 months an one time I really need to get something in my unit at 10 pm at night the gates closed an locked .. even with my code I could not get in... They lied an said they an 24/7 you can come an go anytime... Like other stores until I can come an go anytime day or night .... So you don't have access to your belongings from 10pm til 6am every day...

Amanda Werle

4 years ago
rating 1.0
CONSUMER BEWARE! They raised the price every few months to the point where we were almost paying double what we were at first (also did not get a move-in special rate). That's a lot of money to pay someone to destroy your belongings! We were in a climate controlled unit, and a lot of our stuff was damaged by the time we moved it out. We had water damage, mold damage, and some other damage that I can't discuss publicly. The final straw was when we went to the storage unit one day and saw resting soapy water on the ground. I have no idea why it had suds in it, but that led us to believe it was probably carelessness with cleaning out a neighboring unit instead of leaking rain water. It looked like it had gotten up to almost a foot in some places of the unit. After that, we decided it was time to take the salvageable stuff and store it somewhere else. They also changed the access hours without notifying anyone. We found that out the hard way when we went to move our stuff out at 11PM and could not get in.

Jeff Merwin

2 years ago
rating 1.0
A close friend of mine decided to prepay for a year storage because the manager, at the time, told her that she would receive a refund for any months that she didn't need. When she inquired several months later about ending her rental, the new manager refused to honor the deal from the prior manager. She would have never prepaid for a whole year had she not been assured that she could terminate the rental at any given month boundary with a full refund. In addition to the terrible customer service, especially when confronted about terminating the rental, boxes were damaged by mice and their feces / urine were inside of boxes. I will NEVER use this business ever, and I will make sure that anyone I know who is looking for a storage facility will go up the street to their competitor.

Zach Kleine

1 year ago
rating 1.0
I canceled my rental 3 months ago & they keep mailing me bills! BEWARE do not do business with them & lockers are dirty!! Terrible customers service

Dave Nochobiz

10 months ago
rating 1.0
First our truck getting stuck when trying to get to our unit. Then after just a few days our property was covered in mouse droppings and our boxes were chewed through. Then when we went to move out of our unit we couldn't reach it because of concrete work they were doing and had to postpone our move by 2 days. All and all the worst!!!!!

Melanie Friese

9 months ago
rating 1.0
Ordered a unit online. Big mistake, always see it first. Driveways are narrow and dead end with no turning around space. Actually scrapped my car trying to turn around. No way a truck and car can pass in most areas. Looks like it is also low in back and side storage with a creek or ditch. Horrible layout and access. Place has so much construction it is a liability to driving. Having now read all the reviews I am glad I cancelled the reservation as this seems like a shady place to rent from
See all Reviews
rating 3.5
12 Reviews
Write a Review

Kimberly R.

3 years ago
rating 4.0
I am living in a temporary location until we find a house so I needed a place to store my apartment belongings for a few months. Tony was a lot of help to...

Peg N.

2 years ago
rating 4.0
I shopped all over for a climate-controlled unit for books and documents that I'm storing. Storage Masters had my unit size available. Like most storage...

Jeff B.

2 years ago
rating 1.0
My mom stored her stuff here for three months over the summer of 2018 while downsizing from the family home. Storage Masters had major roof leakage and by...
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  • 24 Hour Access Upon Approval
  • 24 Hour Cameras
  • Boxes & Supplies
  • Climate Control
  • Drive-up Access
  • Online Bill Pay
  • RV, Car, Boat
  • Truck Rental