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SUN9am - 6pm
Storage Customer Reviews
Cynthia Garcia
5 years ago
Went in to get a unit today and Trina was awesome. She was very nice and very helpful. She showed me the different units and was very helpful in helping us choose one that would be big enough for our storage necessities. I will definitely encourage anyone looking for somewhere to store their belongings to go here. The service is very helpful and friendly!
Sonny-Rey Martinez
5 years ago
I went to this storage facility to help my mom move her stuff and the ladies in the office were so nice and helpful. I forgot where unit was and one lady went to show me. She even made sure there were pushcarts available so I can move the stuff easier. She gave me her card and said I can call the office if i have any questions. The property was very clean. I would recommend this place to my friends and family for sure.
Brittany Hunter
5 years ago
Trina is the best very helpful i will be back when im ready to sells moms house and when im ready to declutter. I have looked at other storage companies and i wasnt happy with how pushy the employees were. If you need boxes and or storage visit trina she will be there ready to help you out highly recommended.
NESTOR Aquino
6 years ago
awsome people special. Evelyn. were. so helpful good customer service thanks Evelyn
David Tumbali
4 years ago
Evelyn Saravia. The best of all employees. She is presentable, clean and nice to communicate. SUPERB in all and gives my day COMPLETE. She make sure all my two storage unit for 5 years safe and clean. One time I got panic because my brand new LEXUS CAR the steel gate. And I thought my DINER GLASS WAS BROKEN. Then For seconds she called me and she said I dont worry about the gate because she fix it and my finger GLASS was miracously fox also with my prayers . Thumbs up and pray she will had another 3 decade of work to this job. Others are only concern on themselves but Evelyn she is the real worker. GOD BLESS.
Dean Lopez
5 years ago
I went to this facility to get some prices on units and Trina was very helpful. They also had great prices on boxes. I put a unit on hold and will be back to get a space. They have great rates too! It's also close to where I live.
Allison Maldonado
6 years ago
Spaces are clean and convenient! Needed an upgraded size and they offered me a new space directly in front of the smaller space! Easiest switch thanks to Diego! He was super helpful, friendly, and efficient.
Valley Hooligans
5 years ago
Great staff, always helpful and friendly. Storage facility is always safe and secure as well as clean and tidy.
Lalofelix73
5 years ago
This place is the best storage I could find for a great monthly charge. I went to public storage first but they are like double the price. I really like this U.S storage location! I'm very happy for the best service and 1st time customer treatment. I really was happy applying for the storage unit with Mr. Diego and Francisco very great staff!! Wish the world had more helpful people like these two gentlemen! 10 star service!!!
Kevin Smith
5 years ago
Great staff very personable makes you feel secure about storing your possessions in this facility. I have used this location as my storage center of choice for three years in a row.
Jose Martinez
5 years ago
Assistant manager Evelyn saravia was very helpful in deciding to rent space here.place is clean and close to home
A Google User
6 years ago
I AM VERY HAPPY TO SAY THAT I BEEN PUBLIC STORAGE SINCE 2010 AND I HAVE NEVER HAD PROBLEMS WITH THE SERVICE AND JENNY AND EVELYN AND THE GENTLE MEN THERE ARE NICE PEOPLE. VERY GOOD SERVICE
Elizabeth Minaya
4 years ago
Evelyn was amazing! She explained everything to us and made everything easy and fast. The location is very convenient. I would definitely recommend this place.
Marie Sanchez
5 years ago
Moving is stressful,, especially when one has to deal with with lousy customer service at a storage unit. Lucky for us, that is not the case at US Storage, the personnel are SUPER friendly, knowledgeable of the facility and availability of units. Trina made the move-in very quick and stress free. The facility is very clean and well maintained. And GREAT prices! Thanks!
Brenda Robles
5 years ago
great storage place!!! really excited with evelyn her customer service is great. i recommend her to any new customer. she is always very helpful always checking if everything is ok and everyone is content.
Joe Martinez
4 years ago
My daughter has a storage here and I helped her move some things in. The staff in the office was very friendly and accommodating when it came to using their push carts as well as had a good selections of boxes that we decided to buy a few. Close to home and great prices. I recommend this storage in Mission Hills.
Emanuel Rodriguez
4 years ago
Great place to store all my junk.
But sirously staff is very helpful and friendly awesome persons.
Brenda Lopez
4 years ago
Moving isn't easy but US Storage is making things easier !!! Evelyn was extremely helpful in finding the perfect unit for my things, she explained every thing in great detail which made things run so smoothly. She answered every question and concern I had , and at the end we ended with the perfect unit.
TM Martinez
4 years ago
I would highly recommend this storage facility. It is very clean and the staff is so nice. I have been renting here off and on for awhile now but wanted to let others know if you ever need storage go to see Jenny at US Storage Centers in Mission Hills. She is the best.
Jessica Romero
5 years ago
Yesterday October 31, 2016 I had an extremely unpleasant experience trying to clear out my storage unit. The opening associate was completely unprofessional.Upon my arrival I realized I had forgotten my key to my lock at home so my uncle and I decided to wait for the day shift to open up and request to have the lock cut off. The woman that came out was Jenny, she walked up to the vehicle a little before 8am and asked if we needed help. I responded by telling her that I was waiting for them to open because I needed to empty out my unit and I needed to have the lock cut off. Instantly she gave me an attitude and told me that no there was no way to do that because they only cut locks off on Tuesday and Thursday. I tried telling her that I was informed that I had to have the unit cleared out by 6pm but she was shouting over me. She continued going off on me telling me I needed to go back home and get the key at this point I mentioned that I lived in Ontario and her response was, "well you should have been here Thursday or come back tomorrow".I was already highly irritated but tried not to lose my composure she kept shouting saying that she didn't know what I was going to do to get my storage clear but I would have to call a lock smith or wait till 10am to see if the following associate would be able to take the lock off.After her shouting my uncle and I left the location to purchase bolt cutters, we returned and started going to the unit when she stopped us and started shouting at us asking what we were doing. I told her I was going to empty my unit and she asked if I had the key, I told her I did not and I was going to cut it off and instantly she said no you're not and began threatening to call the cops on us. She said that if we got out of the truck she would call the cops.My uncle explained to her that he just was there to help me and told her that she needed to stop shouting in his face. Following that she responded," yes I do need to yell at you guys cause you're not following the rules if you want to cut the lock I need to watch you and you have o sign a paper". He said fine we would sign the paper.My uncle tried explaining to her that she was giving us an attitude that was unnecessary and that she could have told us in a nicer way or given us alternative methods to get my stuff out of the unit.Her attitude changed toward my uncle and she told him if he wanted we could use the larger bolt cutter that they had available there. Overall she was completely unprofessional and her attitude baffled me because she was so friendly when I first opened the unit. She was not helpful at all nor did she make the situation any easier and didn't give any alternatives to resolve or avoid the situation.It is extremely unfortunate that such a well kept storage facility and also an affordable one did not have a better associate there to help.I think Jenny needs training on better customer service skills and a guide on alternative methods on dealing with situations like mine.
Jeremy Lopez
4 years ago
Jenny made it very easy for us to reserve a storage, gave us a tour to help us with our decision, overall it was a pleasant experience. thank you Jenny for all your help
Andy Wasowicz
4 years ago
Staff is always nice and friendly. I have used them for many years , never had any issues of any kind.
Jj Baller
4 years ago
Evelyn was an amazing help she was very polite and helpful she is a great asset to us storage company she made our transition present - thank you Evelyn sincerely Marlene and yaya
Carlos Amaya
4 years ago
Gracias por el servicio del dia de hoy Evelyn y Trina tiene un execelente servicio al cliente me gusta por qua tienen muy limpio el local y espero seguir con ustedes por mucho tiempo y seguir teniendo el mismo servicio que ustedes brindan pasen felices fiestas. Gracias por su atencion.
Maria Gutierrez
3 years ago
GREAT CUSTOMER SERVICE! Staff was very helpful and made it all very easy. Was in and out and able to move my stuff in the storage the same day.
Daniel Robles
3 years ago
Very clean place and great staff especially teresa she was really nice and inforamative highly recommend this place to friends and family :)
Anna
3 years ago
When this morning great customer service. The woman that help us was great she didnt want to give us a storage until she knew what we size we need it. It was Quick and easy and easy access to where we got our storage want to thank the two girls there 02/23/2018
Oscar Araujo
3 years ago
Ive been here at this company for a long time and always get great customer service from all the ladies in the office. Evelyn and Trina are very nice and helpful. Hope to keep continue my business here. Very close to my home.
Laurie Nieves
3 years ago
I have been a customer for years. Best storage I have ever used. Clean facility, no bugs or critters in your stuff. Love the staff, caring and friendly. I recommend them to everyone I know.
edward Lover
3 years ago
Excellent customer service here at us storage and always work with me by giving reminder calls every month to help me avoid late fees. Im a very happy customer. Thank you Evelyn and Trina for the service.
Bo Brady
3 years ago
Trina is the best!!! I had to move in a hurry and was scrambling to find a place with amazing access hours. Trina helped me out and now I am stress free, my belonging are safe and I love the staff at US Storage..
ATM SERVICES ATM SERVICES
3 years ago
Best Customer Service Ever! Jenny is the Best! Very Helpful. Very clean facility. What I also liked about this facility is that the building are made of concrete which keeps the inside temperature under moderate conditions in summer or winter vs steel buildings where your belongings bake in summer and get moist in winters. I Highly Recommend this place to anyone.
Marcus Perez
3 years ago
Very friendly service. Trina was kind and helpful and took her time to match me with a unit which best suited my needs. Took a fun cart ride to the unit and they were very clean. Clean bathrooms. Overall nice facility.
Maria W
3 years ago
This storage property is really nice. I was helped by Trina last week when I rented a unit for all of my stuff. The prices are good here too. Thank for helping me find a place that works for me.
Geraldine Estrada
3 years ago
Trina in particular was very kind and patient. They have complimentary water and fair prices. Trina took her time explaining the prices to me in spite of my hearing problem. 10/10 would reccomend this company and specifically this location.
Erica the Potato
3 years ago
I have a storage here at US Storage Centers and it is working out great for me. Trina is very nice and helpful. I would recommend this property to all of my friends.
Susana Rivas
3 years ago
Recently I was checking out some of the more popular storage facilities in the valley since my son will be moving away soon. When consulting with US Storage Centers I found that one of their managers Trina was very friendly and patient. Trina took her time explaining which sizes suited which amounts of stuff. I appreciate the excellent customer service at this location showcased by Trina. I highly recommend this facility to anyone in the area.
Sara G
3 years ago
Guillermo the Assistant Sales Manager was very helpful, kind, bent over backwards to help. This place is clean and well maintained and I feel very safe. I highly recommend. I received a email for a 50% off promotion since I have use US STORAGE in the past. Thanks to Guillermo and office staff for helping me.
Mark Brim
3 years ago
I've had my storage here for years. Everyone that works here are great and helpful. Thanks especially to Trina. Excellent customer service. I recommend this Mission Hills location.
Elida Molina
3 years ago
There are alot of nice employees here especially Trina and Evelyn. I've been here a long time and my storage works great for me also have good prices. I will recommend this location to all my friends that need a storage.
Gerardo Gutierrez
3 years ago
Evelin and Trina did a great job renting me my storage unit . They do a great customer service. two thumbs up.
Ram Wymore
2 years ago
Great working with the staff here. They are very professional and helped me get into the right unit. Great location. Continue to use the storage here have been for about two years.
TM Martinez
2 years ago
I have been renting here for a couple of years now and still continue to get great customer service from the staff. The property is in a very convenient area and they keep it clean. Anyone that would need a storage I recommend this location in Mission Hills.
MARCO VASQUEZ
2 years ago
This storage facility is excellent. They are in a great location, the Staff is very nice, especially Trina. She was very helpful and friendly. She made the whole rental process quick and smooth. I would recommend this US Storage Centers location in Mission Hills to everyone. Great prices and move in specials too. Thanks you guys!
Margaret Alvarez
2 years ago
Guillermo so helpful and efficient. Walked in at end of day and he was able to get the outside unit I needed at half off. The place is clean too.
Hector Alfaro
2 years ago
Very friendly staff and great sizes for an affordable price. Really helpful with all my needs and concerns. Easy acces to most units. Would definitely recommend this location for any storage need
Tina Reynoso
2 years ago
The ladies at the front desk this morning were amazing, very nice and helpful. The process was also quick and easy which was great for me because I went in before work.
Daniel Martin
2 years ago
Guillermo was very helpful. Paid attention to what I needed, and then got me just that. And more importantly, did it in a timely fashion. Good job, Guillermo.
Gabriel Fajardo
2 years ago
I would like to thank US storage centers . Especially Trina Vasquez for being supper nice and very professional. She helped and treated everyone with manners . I recommend US Storage centers above all. Ask for Trina Vasquez. Highly recommended.
Dolores De Mi Corazon
2 years ago
I have been leasing at this facility for a minute and Im very happy with my overall experience. This place is Clean, Safe, and all the staff is very accommodating. They also give back to the community with their efforts to collect money for underfunded Cancer research.
William Long
2 years ago
Came in to check out prices, staff was courteous and professional they showed me a few storage spaces to find the best fit. Facility is spotless and has surveillance cameras it feels safe and convenient.
roobik nazarian
2 years ago
It's very convinced to rent space in US storage because they know what size space you exactly need and especially if you need an economy price, the managers are very concern and sharp and proffessional. I did meet Evellen when I got there , she was very sincier what I needed and she helped me choose what I really needed, very quickly.
THANK YOU, Roobik
Terry Del Rio
2 years ago
Set up a space today for our truck and Ally and Trina were awesome! They made the process quick and easy. I highly recommend Mission Hills US Storage to anyone looking for a storage facility.
Thank you!
Carmen 1
2 years ago
They provide good service always. I have a storage now and it works great. Got another storage today. Thank you Alyanna and Trina for all your help. US Storage in Mission Hills, go check it out.
Leeann Weigand
2 years ago
Trina and Alyanna are so courtesy and helpful. I have been renting here for awhile and I love the staff. I would definitely recommend US Storage Centers in Mission Hills.
Martha Salcido
2 years ago
US storage is awesome! Today I was helped by a nice young lady named Alyanna. She was very patient with my husband and I as we searched for the right storage and the right size. She showed us many until we finally found the right one that fit our needs. She was helpful and knowledgeable about the business and to top it off US storage has great prices and we were even able to save 50% off the first two months. Highly recommend for all you in search of a clean, safe and convenient location in the San Fernando Valley to store your things and have piece of mind.
Douglas Riley
2 years ago
US Storage Centers have the best prices in town, and their customer service is second to none. Aly helped me when I showed up to pay for my storage unit, and she made sure that I got a big enough storage unit to hold everything that I am storing and she found me the perfect unit for an amazing price. Definitely a five-star experience.
terelle cooper
2 years ago
This place is by far the best storage facility that i have had the pleasure of dealing with! Not only are they willing to work with you if your running a little late getting out onlike most storage facility.. They always have a smile when they see you as well as good sound advice about the ins and outs of the storage facility... Overall this past year has been a great experience thanks to the staff especially Trina and aly... Thank you!!#
David Taavon
2 years ago
They are AMAZING!
Friendly, efficient and Courteous! Easy access! No muss! No fuss!
Highly recommend them!
Eliot Lara
2 years ago
Great service, I have been with them for over 4 years and went to transfer to a bigger unit. Very easy and nicely done. Thank you Allie. - I hope I got her name right.
Luciana Addante
2 years ago
Alyanna was so helpful and made the experience pleasant. She got me setup quick and easy. Very happy that I came in and got such a great deal! Thank you!!
Trent Baskin
1 year ago
I am currently in the market for a storage unit and out of all the places i went to today shopping for one mission hills had by far the best service. A girl named Alyanna helped me find exactly what I needed efficiently and at a good price even though it seemed pretty busy. More importantly the experience with her was genuine, Thank you Allie!
Cee Gee
1 year ago
Hello, all! I had rented at US Storage Mission Hills last year and had a great experience. So, when I needed another unit, of course, I knew I would come back.
So, in I went into the office and was greeted by name. Trina was, as usual, so helpful. Showing me all the units and helping me find the right one.
How I do appreciate Trina, Evelyn and Jenny, the manager.
Angelica Cuellar
1 year ago
My experience with US Storage was great. I'm happy because unit was clean. They keep on track with updating us with changes. Very nice great customer service by Trina and Jenny. I highly recommend it, prices are good.
Erica A
1 year ago
I walked into the office to inquire about storage prices. I will be moving soon to this area and need a storage temporarily. Was greeted right away by Trina. She answered all my questions and gave me a quick tour of the property, showing me a couple of spaces that might work. She wrote everything down for me including offering an awesome move in special. She offered to hold it for me but I let her know I was still looking and trying to find the cheapest I can to save some money. She understood but took down my name and phone number to follow up later on with me. The best customer service I have gotten so far while searching for storage. I would recommend this US Storage location in Mission Hills on Brand Blvd. and if I don't find another place cheaper I will definitely be back here.
lloyd brennan III
1 year ago
I just rented a unit at US Storage Centers, Trina and Jenny were very welcoming and the place is spotless! They have the perfect size units at the best prices I could find. I get an access code so theres no signing in and out like at other facilities. Thank you so much!
Manuel Hernandez
1 year ago
Great experience. Jenny the property manager was very kind so polite. Was able to show me around and help me pick just the right unit. She even made sure that I got a great deal. The place is very well taken care of, very clean and you can tell she really cares.
Victor Cervantes
1 year ago
I have been a customer for over 20 years. So when my son said he needed a place to store his stuff I knew exactly where to go. US Storage Centers. Jenny and her co-worker were very helpful.
Gil Martinez
1 year ago
Trina was extremely helpful. She walked us around and was very accommodating when we decided to get a bigger unit. Highly recommend this US Storage Center!!!!
Cecilia Loera
1 year ago
We are current customers looking to down size our unit. We were greeted and assisted by Santee. He was very pleasant and helpful. He answered all our questions and showed us the available units in the range we asked. He made the process fast, which was greatly appreciated since the heat what excessive. Thank you Santee!
William Sanchez
1 year ago
Impressive the service and the speed in taking care of my storage request..thank you so much Jenny and Santiago.
Gabriel Garcia
1 year ago
Jenny was very helpful and very kind, you really explained all the information very well, I highly recommend this storage ask for Jenny she is wonderful.
skull_krusher77
1 year ago
I came in today to do a rental and i was helped by Santi. The space is working out great for me. I would recommend the US Storage centers in Mission Hills to all my family and friends
Zachary Smithers
1 year ago
Lovely experience, the customer service was great. Trina was fairly quick and friendly. Would store again!
Sarah Andrews
1 year ago
I was just there today and had a great experience. The staff was so refreshingly kind and funny, both the young man and lady who were in the office. Easy process that took no time at all. The young man who helped me could not have been nicer. I'm so glad I chose this place, it seems like there are so many I just sort of picked one that had good reviews. The place is right off of the 405 and really easy to get to as well. Clean, easy to navigate and get to my storage space- not a huge labyrinth- and great.
Ronal Melgar
1 year ago
Thanks to Trina and Jenny for all their great customer service at the us storage centers in mission hills. Always a good experience.
David Rhodus
1 year ago
Just rented a space at us storage in mission hills and Santi was awesome. He helped me very quickly seeing as I have to travel out of town tomorrow. I would recommend this location to all my family and friends.
Nilu Izad
1 year ago
We had a great experience picking out the storage unit that best fits our needs. Santi showed us a few units, he was cheerful, funny and super friendly. Santi made it an easy choice for us, and we got a unit right away. Hes the best! I definitely recommend this place, Ive been shopping around a lot and this is the one place I felt best fits our needs for our price, location, and the friendly/funny staff. What more could you need?? Two thumbs up!
Brenda Mancia
1 year ago
Excellent customer service!!! Highly recommend, some comedy on the side. Will recommend to friends and family. Santi was the best, answered all my questions and went through everything efficiently.
Patty Bittle
1 year ago
This place is great! Trina and Jenny are so nice. They found me the exact size storage unit I needed and it is so convenient to get to. I will refer this place to everyone I know!
Trung Dang
1 year ago
It was a smooth and easy experience. The lady who helped me was kind and personable. I noticed that the general area around the storage units were clean, and well kept. My own unit was exactly as I wanted. No complaints on that front. One more small thing of note. The office uses the VESA floating monitor stands. As a bit of a tech guy, I made the comment that the company had to be a good place to work for. VESA stands are not normally standard issue. Because the company provided a very considerate monitor upgrade to its employees, I can guess that the company actually cares. I would recommend giving them business. Not paid for this review, but if they wish to give me something for my time after seeing this, I would not be opposed.
Cindy Arevalo
10 months ago
The facility's manager was very friendly and helpful. I leased out a unit at the last minute and close to the time they would close for the day. Yuri was very helpful and willing to stay and help me get the storage lease situated prior to closing. Great service!
Joshua Johnson (EuphoricHoodwinked)
10 months ago
Ms.Trina had the best customer service I have experienced in a very long time. She was very direct in the prices And exactly what I could get with the storage. I thank her for being the best.
Michael Alpuche
10 months ago
Trina was very helpful and made the process very easy. I found a unit and was moving in within an hour. Very clean facility with courteous staff.
Jesus Oropeza
10 months ago
Amazing service and prices. Ive been storing my equipment for my small business here for years and I dont think I can find another storage place as good as this one. Trina is amazing, she gives great customer service. Store youre stuff here you wont regret it!!!
Christopher Stemplesca
9 months ago
I enjoyed the service I received here, friendly faces all the time. A young man named Dexter always greats and has time to answer any of my questions if I have any. I recommend this place to anyone who need to store their things. I will be continuing my services with them when I store my belongings. Thank you again for the great service!
Chris
brian benitez
9 months ago
Absolutely enjoy using this place for extra storage I dont have at home. I trust this location with my items as Ive never had any issues or problems with my unit. Also, the associate, Dexter was really helpful and answered all my questions I had about purchasing a unit and was kind enough to take his time to explain everything to me, love the service here!
Ani Vasquez
9 months ago
Always have excellent great service from Jenny and Trina. I've been here for a long time and have no problems. I would recommend them to everyone. Very pleased with my storage stay here. Always a safe, clean place with pleasant atmosphere.
Valerie Rosales
9 months ago
I came in today to buy moving boxes. Your assistant manager Trina was so helpful. She helped me find the right ones in needed. Got to say she gave great customer service. Would highly recommend this place for storage and moving needs.
Angelic Timineri
9 months ago
Wonderful customer service. Each time I visit or now call to pay a bill for my family member. The staff has been so helpful and understanding. So far there have been no reason for concern as to the safety of the unit. I look forward to our continuing relationship with US STORAGE CENTERS MISSION HILLS and would suggest if needing a storage unit in their area you visiting them as well.
Francisco Diaz
7 months ago
More than happy and satisfied with my experience here at US Storage. Trina is more than eager and delighted to answer all your questions and help you with your storage needs. Will highly recommend to family and friends.
Marco Vasquez
8 months ago
Went to check storage prices the other day and Trina was very was helpful in finding what would work for me. I recommend US Storage in Mission Hills. Thanks again :)
Ashley Alvarado
8 months ago
Went in just to obtain pricing an size. However I ended up getting my unit same day an was offered a great monthly as well as a special for the first two months. I was really pleased with that part. I am also a returning customer who was here for 5+ Years. I came back for a smaller unit to add some space to my home an Im very pleased to now have walking room at home. Service was fast efficient an very friendly. I was shown unit an given few other options as well. Very pleased an if your looking for a storage facility this is the one you should use.
Rhonda Strubel
6 months ago
I have used US storage for 2 decades off and on. For every situation in moving, the facility is always clean . The Staff always kind and very informative! Id recommend to anybody, over & over & over again! Thank you US Storage for helping me throughout all these years!
Sandy Bosak
5 months ago
If you want to rent at an awesome place with Stellar customer service, knowledgeable, kind, professional, and very informed staff then don't go anywhere else, but US Storage Centers in Mission Hills! They are the best! Trina and Dexter make you feel like family!! They're fantastic and hardworking and make the rental experience a breeze. Thank you so much! You guys are awesome!!
Minu Candido
6 months ago
I have had a storage unit here for months and am very happy with the service and my unit.
Recently I found myself needing a second unit and of course my first choice was US storage. I went into the office and right away Angela was super helpful. Its almost like she knew what I needed with the little info I gave her.
Thanks again for all of your help!!
D Palmer
3 months ago
I highly recommend US Storage Centers Mission Hills for your storage needs. It is a very nice looking facility, well kept, clean and organized. The staff is very pleasant and helpful in person and over the phone. We reserved with Trina and reviewed checkout with Victor. After visiting several other storage facilities, I am glad we chose this one. Thank you Victor for all of the helpful info.
juan cabrera
2 months ago
Hi came in today 09/15/2021 to US Storage, the staff (Jenny and Robert) were so attentive and let me know, about about the promotions :) . They are very professional and friendly.
Came back on 9/18/2021. Storage was to small, Victor was very helpful to upgrade it for me to a 12x12 with ease.
Access is great!!
Edwin Garcia
3 months ago
Victor was very helpful. Answered my questions swiftly and with great knowledge. Took his time to make sure I understood everything that was needed
George Aragon
3 months ago
Came back to chk out a unit Trina came Thru and Jenny is still holding it down.
I had a unit her before in the past Service was great then and is still same.
Thank you ladies for your help
I recommend this storage spot to anyone!!
Gil Estrada
1 month ago
Update: Paul helped me transfer to a new unit and was extremely helpful. Definitely recommend this business if you need a storage unit.
Original review: Dexter showed me around and did a great job explaining the access hours and general rules as well as pointing out where to find carts. The storage facility is in good condition and the staff do a good job keeping it maintained. Having the automated gates (with the app) removes the annoying step of having to get out of the vehicle to inout a code when entering and exiting.
Setrak Valijan
2 months ago
I am happy to rent us storage. Victor help me to see 3 unit and all pepper work gos smooth. Also the unit so clean and easy access
David Lin
2 months ago
Found the deal online and called the office. Paul was responsive and courteous to show me the vehicle space and take me through the process for my Sprinter van to find a long term parking solution. Highly recommend this location.
Nancy Huynh
1 month ago
Thank you to Victor for helping me find the perfect unit that suits my storage needs. He's very patient and provides excellent customer service. Thank you again Victor!
Lupita Rynott
1 month ago
Victor was very helpful, personal and professional He took his time explaining the different storage prices and personally showed us our storage unit. Victor keeps the units extremely clean which made us feel comfortable knowing our personal belongs were going to be stored in clean area. We have used other storage companys and WOW what a difference. Wish we had more people like Victor.Thank you!
Ana Villegas
1 month ago
I had the best experience here at this storage starting with Victor's excellence in customer service. I kept my storage here because i knew this place was safe, professional and the rates are awesome. Victor has helped me with all my storage needs and even tho I have moved put of my storage as of today because I got my apartment i can say that my furniture and belongings were kept well. Thank you victor for all your help and your level of professionalism. You are a great asset to US Storage in Mission Hills. If I ever need another storage unit I will absolutely come here.
storage
Ana
Glenda Diaz
1 month ago
I rented a unit here and had a very positive experience. The location is clean, feels secure and orderly. I never had any inconvenience. The hours are accessible and the staff is great. Victor is extremely helpful, courteous and very professional.
He answered all my questions with patience and kindness.
Thank you for a smooth experience!
Cristi Prince
1 month ago
Fast online rental. When I went into the office the next day, I was pleasantly surprised that the office was open until 7pm (on a Friday night!), which made it very convenient to finish up the details and get my unit ready to move in to. Paul was the gentleman who helped me in the office and he was professional, knowledgeable, and very friendly, while handling the business details for my rental. Together, the online rental and fast proficient office visit with Paul, made a smooth, easy and comfortable beginning for me with US Storage of Mission Hills. Thank you!!!
Rick Morales
5 years ago
Very Friendly staff but the dock ramp would be much better if there were a usage time limit for us who have units in the basement location.
Alex M
5 years ago
I left Public Storage after many years and i was greeted with such kindness from Evelyn, Sam and Jenny at U.S Storage. This facility has great customer service and is very clean. Overall i am very happy with my choice to switch.
Connie Ruiz
4 years ago
Every time i go to pay my bill or even just a question to be answered... Evelyn S. is so helpful. I come out very pleased.. Thank you
Joe Aros
4 years ago
great place to rent a storage unit everyone there is awesome except for one female employee in here late 20's maybe early 30's dont remember her name but i wont even talk to her anymore other than her i have nothing but good stuff to say about this place
Tony Lucia
2 years ago
Good location, cannot get 24 hr access but open 7 days/ week surveillance only issue is the units are not as secured from the ceiling location. Anyone can use a cutter to gain access to me that's a security deficiency and should be corrected
Jocelyn Gonzalez
1 year ago
The prices were affordable, lots of sizes available and the staff were very polite and answered all of our questions! Definitely recommend storing your belongings!
The Empress Mauí Nefertari
6 years ago
Customer service is always great; however, the online services aren't. I have been over charged twice (once for two months rent and another instance for three months rent). I have used the service for the past four years and have experienced two rate increases. It would be great if customer appreciation could be in the form of stable rent for 3-5yrs for clients over two years.
Lucian Brisan
3 years ago
Unbelievably terrible gate hours, nosy staff and relentless harrassment electronically, phone, text, emergency nbr's, non-stop harrassment...when past due
DJ George Kaleidoscope Entertainment
1 year ago
ATTENTION!! ATTENTION!! EVERYONE!! DO NOT TRUST THIS PLACE AT THE MISSION HILLS FACILITY!!! I HAVE EXPENSIVE ITEMS THAT GOT STOLEN. THIS BUILDING IS OLD WITH NO SECURITY CAMERAS. DO NOT WASTE YOUR MONEY HERE. THE INCIDENT HAPPENED ON NOVEMBER 8,2020 AT 2:30 A.M. MORNING TIME. THEY EVEN KNEW WHAT TIME IT TOOK PLACE!! HOW DO THEY KNOW IT TOOK PLACE AT 2:30 WHEN THERE'S NO CAMERA IN OR OUTSIDE THE BUILDING. AND IT WAS DARK!! TO ME THIS IS AN INSIDE JOB!!! I URGE ALL OF YOU TO THINK TWICE. GO TO PUBLIC STORAGE MUCH MUCH SAFER. A BIT MORE ON PRICE BUT EXTREMELY SAFE!!! THE CEILING HERE IS MADE OF CHICKEN COOP WIRE AND YOUR ITEMS CAN BE CLEARLY SEEN!! THE LOCK APPEARS UNTOUCHED. THEY MUST HAVE A MASTER KEY TO MAKE IT LOOK LIKE THEY'RE NOT AT FAULT WHEN THEY ARE. I AM SUING THEM!!
Sheryl T.
0 days ago
I am a repeat customer because they are professional, efficient and provide what you need expeditiously! The grounds are maintained excellently; easy...
Vic A.
3 months ago
Just rented my first storage unit and the customer service was great. I hope the service and safety of my belongings will last 6 to 8 months
Lidya M.
4 months ago
nice staff for the most part. Beware of the head Hancho lady rolling around in her 64 impala golf cart like a drive-by waiting to happen on a hot summer day...
Storage Facility Amenities6 Amenities
- 24 Hour Cameras
- Boxes & Supplies
- Drive-up Access
- Online Bill Pay
- RV, Car, Boat
- Se Habla Espanol
Patricia Orduno
4 years ago