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Secure Self Storage

4590 Dufferin St, North York, ON M3H5S5

Office Hours
MON, TUE9am - 7pm WED9am - 5pm THU, FRI9am - 7pm SAT9am - 5pm SUNClosed
Gate Hours
DailyOpen 24h
Google Reviews
rating 3.8
Write a Review

Tobes Tiana

4 years ago
rating 5.0
Amazing service. Won't have used any other storage

rivka c.

8 years ago
rating 5.0
excellent storage facility. i am not in the country and they have been remarkable regarding my storage locker. they are beyond courteous. they respond to all my questions. as a result of distance, i am not accessible but i have been able to rely on the fantastic employees at this location. they have been very patient with me and my obscure requests. i would highly recommend!

Rick Quarry

3 years ago
rating 5.0
very clean and friendly staff very helpful

Ashely Quarry

3 years ago
rating 5.0
I have recently used Secure Self Storage and I have to say that I have been nothing but impressed with my experience. The staff are friendly, knowledgeable and always willing to assist me with my unit. The facility is very clean, the hallways and the units are well lit and there is lots of loading and parking space. I would definitely recommend this storage facility to anyone.

Leon Grant

3 years ago
rating 5.0
I have a lot of stuff to store...a lot!! Recently came across Secure Self Storage and decided to choose them. My experience has been great...the staff are very friendly and are always there to help me with my unit. The place is really clean and my unit is well lit. I'll recommend Secure Self Storage to all my friends.

Penny Rosu-Myles

3 years ago
rating 5.0
Great service and you get a free truck for your move in! Would recommend this place for sure!

Dennis G

3 years ago
rating 5.0
Great service. Used them twice in the last 5 years and they have reasonable prices.

Catherine Armstrong

3 years ago
rating 5.0
Super clean! Well taken care of.

John Kincaide

2 years ago
rating 5.0
Great location for business storage. Their truck level loading docks are important feature since our pallets are heavy. Their freight elevator can handle 3000 lbs. So even if their is no storage locker on the dock level floor, we can store upstairs. We have used this storage company for years on an as needed basis, and their staff have been very helpful.

Cristina P

2 years ago
rating 5.0
I had really good experience, got my storage 3 days ago, for a good price comparing to others, storage has light inside, and they gave you a truck for free to move your staff in.

Matt Shapiro

2 years ago
rating 5.0
Great customer service, reasonable prices and simple move-in with FREE truck. I highly recommend for long/short-term storage/locker rentals. Will use Secure Self Storage services again in the future!

Hello There

2 years ago
rating 5.0
Very Good Customer Service. 5/5 Brett is very punctual and professional. He did an amazing job helping me with questions and assisting me with booking a 5x10 unit on the mainfloor. The place is super clean and I had no problems whatsoever while there. Everything was safe and secure and you could use 2 locks on the storage units. The storage facility doors close right after you go in and you need the code to go in or out of the storage facility. They also have a washroom accessible at all times and plenty of lighting to see your items within your storage unit. Thank you Brett for your excellent customer service over the phone! Jesse.

Andre G

2 years ago
rating 5.0
Great place to store your stuff! Staff is always helpful and accomodating! We have nothing but great things to say about Secure Storage! Thanks guys!

Elisheva Eisenberg-Alter

1 year ago
rating 5.0
Nice staff easy to use secure

Emmanuel Aluko

1 year ago
rating 5.0
Large space, secured and safe area

Buscoby Don

1 year ago
rating 5.0
24 hours keypad entry is the best, but the 28 days billing cycle s*cks! Just do Monthly!

Paul Engels

11 months ago
rating 5.0
Once upon a time my experiences with storage facilities were right next to auto-impound yards and U-Haul moving centres: rude, unhelpful, disorganized, and whose exclusive mission seems to be to empty my life savings. Secure Self Storage has set the new standard for excellence in a totally opposite direction! Parking is easy and lots of it. Make certain you enter by the north driveway that looks like the auto dealership. That's the right one! (The signage could be a bit better.) The business lobby office is spotlessly clean as is the storage area. The manager Gereon spoke to me by phone in the morning with no horrible phone systems i.e. "press 3 for "ignore" or any of that. In fact, I called at 8:55 a.m. - they open at 9:00, but Gereon answered right away and got busy helping me. She took my number in case we got disconnected...a small detail but when other businesses drop the call, it's a total pain to call back. She advised I come in to see what size unit I'd need and made sure my details were passed on to her 4:00 pm associate, Paul. He had the file ready to deal with as soon as I arrived. Specials and discounts e.g. "The second four weeks free on longer rentals" was easy and upfront. Paperwork was pretty fast and Paul gave me a tour of the facility and showed me the entrance doors and my unit. To top it off, he got me a special security lock for $15 (regular $24.) This lock at Home Depot or Staples would easily be $24 or more. This may seem trivial but really when you go to a moving store or U-Haul they absolutely crush you on the high-profit "extras." Secure Self Storage seems eager to share the best deal on everything and make you happy. A storage unit isn't going to change my life but honestly I love these guys! Compared to the customer beating I have taken at the hands of Bell, Rogers and elsewhere...this business is operated right, with the customer in mind!

Daniel Herman

6 months ago
rating 5.0
Been renting here for a long time great staff , manager is easy and flexible, recommend for anyone ,

Arturs AP

6 months ago
rating 5.0
Great stuff and very good customer service! Thank you

Buscoby Don

1 year ago
rating 5.0
24 hours keypad entry is the best, but the 28 days billing cycle s*cks! Just do Monthly!

Alberto Sabay

4 months ago
rating 5.0
I joined Secure Self Storage located at 4590 Dufferin Street last May 2020. All I can say about my experience is wow. All the people who works in there are respectful, friendly, manageable, organized and especially helpful for all the customers that they work it. The facility is clean and huge. It can help all the people to organize their exist stuff on their houses and also for the small business that want to store their equipment for their business needs. I would like to say Thank You So Much to the team. Please keep up the good work.

GIG Moving & Lumping

4 months ago
rating 5.0
Jeremy is a great manager, understanding and customer oriented. Location is perfect, pricing is lower then competitors. Recommend!

Lisa Pomerant

4 months ago
rating 5.0
Saba at Secure self Storage (Dufferin and Finch) was an absolute pleasure to deal with- ultimate professional. She made the move in,, move out and organization of my law firm's needs during the Covid period seem effortless. Would highly recommend Saba and Secure Self Storage.

Nelly Yuzbasiyan

3 months ago
rating 5.0
These guys are THE BEST. A clean, safe and reliable environment. The staff are very helpful and great to work with. Very accommodating and the overall experience was just wonderful. I would highly recommend them and use them again. Really a great experience!!! THANK YOU!

Francesca

2 months ago
rating 5.0
4590 Dufferin St. location. Great service from start to finish - especially move out during COVID. The team was very easy to deal with. Excellent location, close to York Uni so ideal for students. Highly recommend.

Fe Tabago

2 months ago
rating 5.0
Clean, easy access units, Team here is always very helpful, friendly and listen to my needs , moved me to a better area right away, Thumbs up to Gereon and Saba! Thank you for all your help.. If you need storage this is the place you are looking for!!!

Franca Schawerna

8 years ago
rating 4.0
I have used the facility twice and the staff was very polite and helpful. The storage units are clean and well maintained. I like that I have access to my locker 24/7 and there are always dollies around when I want to move this in and out. It is also very convenient that there is a free truck rental available.

Gunther Santos

3 years ago
rating 4.0
My mom's choice for renting storage unit. Well, the only place she's ever tried. Got great staff. My one and only complaint is if you're unlucky, you'll have to hand bomb ALL your stuff because people hog all the carts. Some even take all three! Very selfish. And yes, there's ONLY THREE carts in this HUGE storage facility.

????? ????????

2 years ago
rating 4.0
Nice clean self storage, friendly and helpful staff. There is a parking for cars and also at the first entry you will be offered a truck for moving. The only minus is the toilet, do not even try to use it, the dirty waste-filled room.

Jennifer Peralta

1 year ago
rating 4.0
Good professional storage facility, but you may find that you have to walk a kilometre or more to access your locker.

K. Ru

1 year ago
rating 4.0
The place is secure and conv-ly located. The only problem is a quality of pavement if you go from Finch. You can brake your wheels in 10 large holes( each from 40 cm to almost 1m in diam.) in pavement.

Lalu B

3 months ago
rating 4.0
Nice, clean space, convenient location, well-organized. No complaints about the quality of storage. 4 stars are only because they kept increasing the fee.

N S

2 weeks ago
rating 4.0
Great experience! The 3 staff at the front desk were always helpful and professional. They provided excellent customer care. I only remember the lady's name but will not post it. (she may not like having her name 'up in lights'). I always had BAD feelings about using storage services. I read bad experiences. I went to the BIG NAME place close to me, but my wife and I did not feel good about using their service. We did not feel any sense of customer service. They only cared about getting the money. We found Secure Self Storage in our search and decided to give them a try. We IMMEDIATELY felt much better having talked to the lady at the front desk. She did not pressure us at all to sign. She gave us the contract to take home and read, so that we could be more informed. When I went back to sign, she had already reserved a very convenient locker for me (I had previously told her what size we were looking for). I WAS IMPRESSED AND SIGNED RIGHT AWAY! I gave 4 stars only because the elevator wasn't working one day when I stopped by on a Saturday. Another customer and I tried to make it work but couldn't. It was working the next time I passed by. The facility is extremely clean all the time, and always well lit. The staff always reply to my emails very promptly. I'm VERY SATISIFIED and will definitely use this place again (Dufferin Avenue, North York site), as well as recommend it to anyone I know who needs storage.

Scooter Rivers

4 weeks ago
rating 4.0
I have used this place numerous times over the years. No hassle getting set up and even closing down your locker. Sometimes it was hard to find a cart so I bought my own for $60 from cdn tire. They also say "monthly" but they bill every 4 weeks so take note of that when they quote you. $240 a month for a locker means $240 for 28 days.

Michael Santonato

3 years ago
rating 3.0
Yeah it was okay. Definitely not the best.

Inuyasha PenDragon

3 years ago
rating 2.0
As of recently, the rent keep increasing. They raise my rent twice within 8 months. And now I am realizing that I have paid rent at this place for over twice what my items actually cost. An oversight I made, so if I had given my stuff away for free in the beginning I would have saved money.

No Name

1 year ago
rating 2.0
Expensive storage lockers. But that's typical.

Dave Sili

4 years ago
rating 1.0
These guys run a scum business stay clear away! Read everything twice and please notice their great reviews are from 3 years or more ago... the owner Don thinks he's a god!

Iskandar Gadirzade

4 years ago
rating 1.0
A combination of an unprofessional employee and bad customer service can easily ruin your day. It's always the customer's fault, and they'll say it to your face. Advice: check everything, and i mean every single little detail. You never know what can come up later here.

Derik Rehou

5 years ago
rating 1.0
FIND ANYWHERE ELSE!!! THIS PLACE IS RUN BY CLOWNS!! I slipped and twisted my ankle in their loading area as they didn't have the proper non slip coating on both loading areas (only had it on one side of the building) I broke my brand new Samsung Note 4 in the process as Remedy their customer service rep gave me some credit due to my injury and the loss of my phone.. About a month later after I moved out they decided to hit up my credit card up for additional fees?? (or they reversed the credit??) !! I called VISA had them reverse the charges and now after renting from them for almost 2 years they have sent my account to collections!! I've been after the "owner" Don for over 3 months to get back to me and he's done nothing to sort the situation out! All their manager keeps telling me is that he's not in and he'll call me when he gets in!! STAY CLEAR FROM THESE CLOWNS if you don't want a head ache!!!

Philly Philly

5 years ago
rating 1.0
Absolutely the worst customer service in Toronto. They just want your money so don't even inform you when they increase prices. When you call them to discuss that you did not hear about the increase, they tell you that you can leave anytime. Unbelievable. Obviously business is good but can't see them lasting long with this kind of service.

Di Ma

3 years ago
rating 1.0
This company gives invective for good reviews.. So take the 5/5 star ratings with a grain of salt. Did not have a good experience with these guys after their ramp gave in. Took 0 responsibility and provided 0 compensation.

Indelible Bonobo

4 years ago
rating 1.0
I used this years ago and then again recently and this place has really gone bad. Owner Don is clueless and seems to have a problem with the world. The place is now dirty and no maintenance is done, prices have gone up and contractual promises are not being kept. Nothing will change without a class action lawsuit.

Samarth Narula

3 years ago
rating 1.0
Increased price without any notice. Very poor customer service. If you need to talk - probably call 15-20 times for 2-3 hours and then someone will answer. Their price is not the cheapest. Stay away and save your money

Sammy Mechtab-Zed

2 years ago
rating 1.0
My computer and GPS were stolen from my locker. When I registered, the guy was in a hurry and never mentioned insurance. He made it very clear that it's safe and I shouldn't have any issues whatsoever. I wasn't even aware of insurance. Months later, my stuff went missing and when I reported it to the front desk they said they would refund me for the month. Then I came back to empty out my locker and hopefully get the refund, and they refused to give me one. I tried to be nice and reasonable, I even told them that a bad google review will cost them more than refunding me a month, just ONE month! They still did not refund me and that is why I'm posting this.

Mayuran Mano

2 years ago
rating 1.0
Unsecure storage people steal other's belongings No security cameras in aisle ways only at the entrances thiefs break in storage units when complained to the management doesn't care they want me to contact police and they can't do that Toronto police doesn't care either they took the complaint over the phone and that's it never heard from them past 2 months DO NOT BUY PADLOCK FROM THE SECURE SELF STORAGE I bought their own lock when i left the unit i made sure i checked 3 times the lock was locked after 2 weeks i went back to take some stuff The lock was open No damage to the lock no scratches, dent or any marks on the lock and it was in the door latch in open position My properties or belongings are gone and i lost $6000 value

Al Jacobs

1 year ago
rating 1.0
This company is the shadiest place. They steal from their clients. My stuff got stolen from there, and the manager named Don simply called me a liar and could care less that my items were stolen. If you care about your stuff do not store it at this facility!
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  • 24 Hour Access Upon Approval
  • 24 Hour Cameras
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  • Climate Control
  • Drive-up Access
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