Storage FAQ's
How long is the lease and what are its terms?
Storage companies in Rochester offer a month-to-month lease. If for some reason you would like to cancel your lease during a particular month, please contact one of the facility managers to assist you.
Do I need insurance for my storage unit?
We recommend that you get insurance for your belongings because the contents of the units are not insured through storage facilities.
What storage space sizes are available?
In Rochester, there are 72 storage facilities, with a total of 32 storage units. Storage unit sizes generally range from 3' X 6' to 10' X 30'. Call one of your local facilities to have a representative find what size unit is best for you.
Can I rent climate-controlled spaces in Rochester?
Yes, climate-controlled spaces are available in Rochester due to the varying weather. Temperatures range from 24.8 to 31.82, which can dramatically affect things in your storage unit. For storing items such as wine, wooden items, electronics, metals, artwork, etc. storage facilities recommend that you rent a climate-controlled unit. For questions and more details, please contact a local facility.
What security measures are taken to protect the storage units?
Security is every storage operator's priority. Speak with the storage manager of a facility of your liking in Rochester to find out what security measures they take to protect your belongings.
If I lose my key, can you provide another one?
No, storage facility employees do not have copies of the keys used for the units. If you lose your key, check with the facility for lock cutting fees. They may also be able to sell another lock and key to you.
Is there anything unique to keep in mind when choosing a storage facility in Rochester?
Some factors to keep in mind when choosing a storage facility in Rochester are: weather, peak rush hour times, items that you will be storing, and location within Rochester.
Do you sell boxes and moving supplies?
Yes, most storage facilities sell boxes of various sizes, tape, bubble wrap, labels, and other items for your packing and moving needs.
Should I rent a drive-up or interior storage unit?
Drive-up storage units are typically more expensive and not as clean as interior units. Drive-up units are more exposed to the elements (water, dust, etc.) and are therefore not as clean as interior units. Interior units, on the other hand, have a much better climate. Essentially, the desire to rent a drive-up unit comes from clients thinking that they will be visiting their unit very frequently, which is surprisingly not the case. Most people don't come to their units as often as they think they will, so given the cost and cleanliness issues, it's better to rent an interior storage unit.
Do you have different policies and prices for students or active military members?
Students and active military members are clients that have unique needs because of the nature of their schedules. Most storage facilities in Rochester offer discounts to students, and discounts and different policies for active military members. Please call your local facility or see our students and active military members pages to get detailed and updated information.
Do you have advice on how to pack my storage space?
Yes, storage managers can provide you with tips and techniques on how to most efficiently utilize your storage space. Their hope is that you can have easy access to your items and that your storage space is worth every penny of your money.
What if I need more or less space after I move in?
Once you move in and feel that you need to move into a smaller or bigger space, storage facilities are happy to accommodate your move. Before renting a space, it is recommended that you speak to a storage facility representative to help you find the best sized unit for your needs. If things change through the course of your lease, they will help make the transition to your next unit as efficient and simple as possible. We also have a size guide that may answer some preliminary questions you may have.
Do you have pest control?
Most facilities in Rochester schedule professional pest control services every month, and twice a month during summer months.
What options do I have for payments? What forms of payment do you accept?
Most storage facilities accept cash, credit cards, or checks. Always ask about autopay, it's faster and much more convenient.
Do you accept deliveries for customers?
Most storage facilities in Rochester accept deliveries for their customers so that they don't have to go through the process of moving every time they need something to be placed in their storage units. They will keep your items in the office and will inform you when they arrive so that you can place them in your storage unit at your convenience.
What access will I have to my belongings?
You have 72 facilities to choose from in Rochester. Access hours range from 8 to 24 hours a day. Please contact your local facility for more specific information about your unit.
Will I receive a monthly invoice?
Most storage companies in Rochester only provide invoices upon request.
What are the prices of the storage spaces? Are prices based on the square footage of the storage space?
Generally the prices of storage units in Rochester vary based on the size of the storage unit and the location of the unit in the facility. Prices range between 35.0 and 299.0, but representatives can better assist you once they have the details of your storage needs.
Will the company have access to my space?
No, no one in the storage facilities has access to your space unless you specifically ask them or give them the right to do so. For example, you may want them to have access to your unit for things you may want delivered directly to your unit.
Do you provide your customers with movers?
No, storage facilities do not provide movers. However, managers and team members would be happy to provide you with a list of reliable and reasonably priced movers in Rochester. See our resource guide for movers in Rochester.
How do I know what size storage I need?
Storage managers would be happy to help you determine which size unit is best for you so that you're not paying for a 10' X 30' unit when you really need a 3' X 6' unit. Please reference our size guide for more information.
