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Storage Masters - Chesterfield

16824 Chesterfield Airport Rd, Chesterfield, MO 63005

Office Hours
MON - SAT10am - 6pm SUNClosed
Gate Hours
Daily6am - 10pm
Google Reviews
rating 4.3
Write a Review

michael thomason

4 years ago
rating 5.0
Storage Masters in Chesterfield, Mo. as been a very professional from there staff meeting our storage needs. The storage units are well maintained and all ways looks nice . Keep up the good work.

LG D

6 years ago
rating 5.0
Clean facility and helpful staff. Easy 24/7 secure access. Recommended!

Amanda Cassels

4 years ago
rating 5.0
Awsome place to feel comfortable with storing my stuff and helpful peoples

David Deves

4 years ago
rating 5.0
AWESOME PLACE! AWESOME STORAGE/OFFERS!

jacqueline lorin

3 years ago
rating 5.0
Very friendly staff! My husband and I were in the middle of an all day (and stressful) move and Diane was very sweet to us and helped us get settled. She got us moving in our storage unit as quickly as possible so our movers were not just sitting around and even offered to stay late in case we needed her for something. We really appreciate how much she helped us during a very stressful day. Thanks, Diane!

John Horvath

3 years ago
rating 5.0
The sales rep was exceptionally hospitable and well versed on the Storage Facility. He had just moved from Denver, but you would never have known based on his knowledge of the facility and business procedures. The Storage facility is extremely well maintained and always clean. This is the second year we have used the facility to store our daughter's school stuff between the Spring and Fall semester. The truck we "borrowed" to move all the stuff was in excellent condition, clean and well maintained. We appreciate the convenience and easy on/off highway access. Thanks again and keep up the great work.

Carla Brooks

3 years ago
rating 5.0
Billy was wonderful to work with! We have received excellent customer service, clear information and have been very pleased with our experience! We highly recommend!

Rebecca Meier

3 years ago
rating 5.0
Excellent customer service, checking in and out! Getting the unit day-of was no sweat at all! We made our reservation over the phone, and it was all ready for us when we showed up! We did not sue the option, but the box truck was available for move in if we had needed! Checking out, we closed on our house the same day our unit was up, so instead of having to pay for an additional month of storage, we were able to prorate, just for the last few days we needed! The box truck was again available for rental, which was super helpful! The manager I talked with was so kind, competent and helpful! No pressure to keep the unit or pay for any longer than we absolutely needed! He provided all the information we needed and was completely helpful over the phone! 10/10, would use this facility again!

Rebecca Meier

3 years ago
rating 5.0
Excellent customer service, checking in and out! Getting the unit day-of was no sweat at all! We made our reservation over the phone, and it was all ready for us when we showed up! We did not use the option, but the box truck was available for move in if we had needed! Checking out, we closed on our house the same day our unit was up, so instead of having to pay for an additional month of storage, we were able to prorate, just for the last few days we needed! The box truck was again available for rental, which was super helpful! The manager I talked with was so kind, competent and helpful! No pressure to keep the unit or pay for any longer than we absolutely needed! He provided all the information we needed and was completely helpful over the phone! 10/10, would use this facility again!

Michael Calhoun

3 years ago
rating 5.0
Excellent customer service. I searched all over the Chesterfield area and Storage Masters had the best price for the unit I wanted - by a LOT. Being able to use the moving truck that Storage Masters has on-site was also extremely helpful in getting everything for my move done in one convenient place. I would recommend anyone use Storage Masters for their storage needs.

Peter Emerson

3 years ago
rating 5.0
I rented an RV storage site. The staff was very friendly. They made sure I felt comfortable with the parking situation before signing me up. Easy to get on and off the highway.

Mason Rothert

3 years ago
rating 5.0
They were super helpful at signup. Clean and great prices. Made it easy to get started and store my stuff!

scott graf

1 year ago
rating 5.0
posted on wrong lot

Rick Stockamp

7 months ago
rating 5.0
Anytime we need something the Manager Roger is on it. Great people to deal with. If your in the area go see Roger he will hook you up with a unit. Rick S.

Jim Bader

6 months ago
rating 5.0
Roger was very helpful in assisting me to pick the right storage unit. The whole process from start to finish went very smooth. I will definitely use Storage Masters again in the future.

Megan Harford

6 months ago
rating 5.0
Storage Masters is such a great place that I've just moved in more stuff in a second unit! Roger Jacques is great customer service, very gracious and professional. I highly recommend Storage Masters.

Bill Farr

6 months ago
rating 5.0
I've been a customer with the StorageMasters Chesterfield, MO location for over 5+ years. This location is always professional, their units are in great condition, and the facility is top tier. Would highly recommend, Roger is great to deal with for all your storage needs. A++++++

Jan Viele

5 months ago
rating 5.0
We are repeat customers of Storage Masters in Chesterfield, MO. Roger, the Site Manager, has been very helpful all along our journey. He was patient and helpful figuring out the proper unit for our storage and showing them to us, helped us secure and use the moving van, offered refreshments, welcomed our use of the on-site dumpster, and all and all made us feel valued. He has great customer service skills.

Julie Antry

4 months ago
rating 5.0
Great experience, super clean units, very safe storage and property. Roger was awesome and showed me multiple units and helped me find one with easy loading/unloading access and lighting which was important to me. I feel great about the rental experience and am confident my property will be safe here during storage. Bonus: They offer use of a moving truck to get moved in.

Sheryl Bullock

5 months ago
rating 5.0
Barb was very helpful finding a parking spot that would work for me. Thanks again. Very friendly and helpful. Would rent from again and again.

Michael Evans

4 months ago
rating 5.0
Having been at the West Main storage facility in Decatur for a number of years. I have had a number of people who I've dealt with. Barb has been the best of all. I'm on the go and she makes sure everything is up to date. She emails all information and always asks the right questions. I personally tell her thanks and I would also like others to know how good she is at her job.

Joan Green

4 months ago
rating 5.0
Roger at your Chesterfield location did an excellent job of working with us to set up a unit that will fit our needs. Very helpful to explain codes and how to gain access

Shane Kosky

4 months ago
rating 5.0
I live in FL and was needing a storage unit for my daughter for the summer. Roger at the Chesterfield location was very helpful over the phone. Once I arrived at the facility, Roger took the time to actually show me the units I was looking at online. I highly recommend Roger and Storage Masters!!

Deanne Row

3 months ago
rating 5.0
Roger and his staff were very proactive with helping us find the right unit for our needs, and worked with us to reserve it until we could get in to finalize the paperwork. Very courteous and helpful. We had rented with them years ago and came back when we needed a new space.

Toya White

3 months ago
rating 5.0
So, for starters, Ive never been a fan of storage units because I am very particular about my items. Storage Masters in Chesterfield was my first storage unit experience and thankfully, Mr. Rogers made it a GREAT one. They treated me like family from the time I called inquiring about the unit up until the pool move out. I didnt really know what size unit I needed for my items and I was trying to keep the price low (grad school life). I was able to explain the items I was bringing and roughly the size and they helped me pick out the perfect unit for a great, low price! In addition, I had issues with the moving truck that I had rented for moving day and luckily, I was able to rent the Storage Masters moving truck the same day at the last minute. I was moving to the area from out-of-state to attend school. It was just a really good experience, my items were still in great condition upon move out and the whole process was really easy and simple. Moving is hard enough and the last minute issues that arose were really worrisome. Thankfully, Mr. Rogers helped make the transition really smooth in every way possible. I cant thank him enough!

Sapna Chilakamarri

3 weeks ago
rating 5.0
I personally have been working with Mike. However let me 1st start by saying the place is pristine they are doing a little bit of construction and it is looking very updated and very easy to access all of the pods and locations. Mike has been one of the most kind and very helpful People working with me on Obtaining my Unit and assisting me in the use of a lot of their complimentary services. They have such an array of things that are helpful especially when you're moving I cannot say enough about how much easier life became after I got a place at storage masters. I almost feel like an automated response but these are things that are genuinely true.. I have yet to come across a company that has been so warm welcoming and trustworthy right from the getgo and has been consistent ever since in quite some time. Needless to say recommended to every and all.

Mark Brumleve

5 years ago
rating 4.0
Nice storage units at a convenient location!

chris gates

4 years ago
rating 4.0
Great experience, the only reason I didn't give 5 stars is that I needed information about the dimensions of the shelf in the unit and that wasn't available. People were friendly and nice.

Jay Kirby

3 years ago
rating 4.0
Billy was great. Very hot day upon moving in. Provided me help and water as relevant and necessary. The air conditioning unit in my climate controlled storage unit was not functioning on a 95 degree day. Billy called for repairs and I was assured that it would be fixed and working properly within 24 hours. It was not but, was ultimately repaired within the week. This had no reflection on Billy or his service and he was very understanding and made it a high priority and contacted me once things were made right. The things I store require climate control at all times and Billy recognized this as a high priority and solvesd the problem on his end. I was satisfied but would have liked it to be in proper working order a bit sooner. Billy assured me that he is now monitoring all climate controlled units on a daily basis to make sure appropriate heating and cooling are at proper levels...as that is what I am paying to maintain for my valuables.

Scott Horace

2 years ago
rating 4.0
Nice self storage facility

Scott Horace

2 years ago
rating 4.0
Nice self storage facility

Kay

3 years ago
rating 3.0
They were nice but they were hidden charges I was not aware of from the start like the coverage of $9 a month on top of the renting fee... not happy I wasnt told that till half way through the paper work. Other than that they were nice and helpful.

Kathryn Fish

4 years ago
rating 2.0
I only give 2 stars because it's clean and is temperature controlled. Space, however, isn't exact. The true measurement of my space was not as it claims to be and I had to go up in a space unit. I'll be looking at other storage now..

Janice Lewis

4 years ago
rating 2.0
I rented two units the beginning of June. In September I received letters on both units that my rent is already being raised effective immediately. I also have one climate controlled and one not. The smaller not climate controlled unit is infested with spiders and when I try to move any box spiders are underneath, on top of, and now coming out of my boxes.

Teresa Fendley

4 years ago
rating 1.0
Beware of bait and switch! Today (Saturday) I made an online Reservation (confirmed by email) for a 5X10 2nd-floor climate-controlled unit for $37 mo with 50% off the first month. Supposedly it was reserved for 14 days--even though there was no way to pay a deposit online. I spoke with Brad THREE times and said we would be in either Monday or Tuesday to pay and complete the paperwork to use the free truck, also reserved for Tuesday. At no point did he say the unit was not reserved without payment. Within a couple of hours, Brad called to say the unit had been rented to someone else. I went in to see if I could get two 5X5 units for the original price quoted (and pay while there), and was told he did have those available but the cost would be $37 per unit per month (twice as much for the same amount of space).

Brian Milkovitz

4 years ago
rating 1.0
Beware FALSE SIZE 10x25 = 9x22. WATER DAMAGE 2X IN 3 months raised rates giving 14 days NOT 30 days DO NOT RECOMMENDED even to my worst enemy serious LEAKS+ RATE INCREASES LAST MINUTE + FALSE MEASUREMENTS when asked they stated they have it worded in contract nominal measurements B. S. shady practices OFALLON LOCATION

chad roberts

3 years ago
rating 1.0
Don't trust anything they say. Paid rent for the next month early. Called and talked to Brad/Chad said I did not need unit anymore on the renewal date. he said I should get some money returned. They told me I needed to move out first, so I did. Now they tell me since I moved out that I get nothing back and can't use my unit for the month that I already paid. Very friendly and helpful up front. Can careless after you sing. Will never do business with them again. ASK A Lot OF QUESTIONS.... Very Shady.

Frank Sparks

3 years ago
rating 1.0
Tell you one thing say another. over charge and under promise...

Stephen Gianino

3 years ago
rating 1.0
POOR!!! Very shady, lost all my respect. Say one thing do another. live with it boys..

Jim Shelvy

3 months ago
rating 1.0
BEWARE: HIDDEN CHARGES! POOR COMMUNICATION AT BEST. Overall I had a really pleasant experience with the manager of the facility. However, there were several hidden charges not disclosed. I'm filing a complaint with the better Business bureau and the consumer protection agency for the state of Missouri but thought I would post a review guys know. They put a forest place insurance on things even when you carry your own insurance. After a quick Google search and confirmation, that is not legal to do. I also want to know that it was never disclosed in any of the paperwork. It simply says a free truck is available when you move in and . Now, I rented several trucks and no there's expected charges like fuel and things like that, but this was a straight-up charge for insurance you know my insurance covers me. The manager of the facility gave me the district managers phone number, I number I called multiple times and if you got to get a return phone call.
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rating 4.0
14 Reviews
Write a Review

Michael D M.

6 years ago
rating 5.0
We used Storage Masters Chesterfield to store items from my mothers home when she moved to senior living in Chesterfield. Mark was particularly helpful in...

Todd H.

1 month ago
rating 2.0
The facility is very nice; HOWEVER, I was unexpectedly caught in Hurricane Ida in New Orleans and did not have power, food, or electricity to charge my...

J H.

4 months ago
rating 1.0
I tried really hard to do business with Storage Masters, but they made the process so time consuming and difficult that I gave up. I made 2 trips to...
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  • 24 Hour Access Upon Approval
  • 24 Hour Cameras
  • Boxes & Supplies
  • Climate Control
  • Drive-up Access
  • Online Bill Pay
  • RV, Car, Boat
  • Truck Rental