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Storage Masters - Chesterfield

16824 Chesterfield Airport Rd, Chesterfield, MO 63005

Office Hours
MON - SAT10am - 6pm SUNClosed
Gate Hours
Daily6am - 10pm
Google Reviews
rating 4.2
Write a Review

michael thomason

4 years ago
rating 5.0
Storage Masters in Chesterfield, Mo. as been a very professional from there staff meeting our storage needs. The storage units are well maintained and all ways looks nice . Keep up the good work.

LG D

6 years ago
rating 5.0
Clean facility and helpful staff. Easy 24/7 secure access. Recommended!

Amanda Cassels

4 years ago
rating 5.0
Awsome place to feel comfortable with storing my stuff and helpful peoples

David Deves

3 years ago
rating 5.0
AWESOME PLACE! AWESOME STORAGE/OFFERS!

jacqueline lorin

3 years ago
rating 5.0
Very friendly staff! My husband and I were in the middle of an all day (and stressful) move and Diane was very sweet to us and helped us get settled. She got us moving in our storage unit as quickly as possible so our movers were not just sitting around and even offered to stay late in case we needed her for something. We really appreciate how much she helped us during a very stressful day. Thanks, Diane!

John Horvath

3 years ago
rating 5.0
The sales rep was exceptionally hospitable and well versed on the Storage Facility. He had just moved from Denver, but you would never have known based on his knowledge of the facility and business procedures. The Storage facility is extremely well maintained and always clean. This is the second year we have used the facility to store our daughter's school stuff between the Spring and Fall semester. The truck we "borrowed" to move all the stuff was in excellent condition, clean and well maintained. We appreciate the convenience and easy on/off highway access. Thanks again and keep up the great work.

Carla Brooks

3 years ago
rating 5.0
Billy was wonderful to work with! We have received excellent customer service, clear information and have been very pleased with our experience! We highly recommend!

Rebecca Meier

2 years ago
rating 5.0
Excellent customer service, checking in and out! Getting the unit day-of was no sweat at all! We made our reservation over the phone, and it was all ready for us when we showed up! We did not sue the option, but the box truck was available for move in if we had needed! Checking out, we closed on our house the same day our unit was up, so instead of having to pay for an additional month of storage, we were able to prorate, just for the last few days we needed! The box truck was again available for rental, which was super helpful! The manager I talked with was so kind, competent and helpful! No pressure to keep the unit or pay for any longer than we absolutely needed! He provided all the information we needed and was completely helpful over the phone! 10/10, would use this facility again!

Rebecca Meier

2 years ago
rating 5.0
Excellent customer service, checking in and out! Getting the unit day-of was no sweat at all! We made our reservation over the phone, and it was all ready for us when we showed up! We did not use the option, but the box truck was available for move in if we had needed! Checking out, we closed on our house the same day our unit was up, so instead of having to pay for an additional month of storage, we were able to prorate, just for the last few days we needed! The box truck was again available for rental, which was super helpful! The manager I talked with was so kind, competent and helpful! No pressure to keep the unit or pay for any longer than we absolutely needed! He provided all the information we needed and was completely helpful over the phone! 10/10, would use this facility again!

Michael Calhoun

2 years ago
rating 5.0
Excellent customer service. I searched all over the Chesterfield area and Storage Masters had the best price for the unit I wanted - by a LOT. Being able to use the moving truck that Storage Masters has on-site was also extremely helpful in getting everything for my move done in one convenient place. I would recommend anyone use Storage Masters for their storage needs.

Peter Emerson

2 years ago
rating 5.0
I rented an RV storage site. The staff was very friendly. They made sure I felt comfortable with the parking situation before signing me up. Easy to get on and off the highway.

Mason Rothert

2 years ago
rating 5.0
They were super helpful at signup. Clean and great prices. Made it easy to get started and store my stuff!

scott graf

9 months ago
rating 5.0
posted on wrong lot

Rick Stockamp

1 month ago
rating 5.0
Anytime we need something the Manager Roger is on it. Great people to deal with. If your in the area go see Roger he will hook you up with a unit. Rick S.

Jim Bader

1 month ago
rating 5.0
Roger was very helpful in assisting me to pick the right storage unit. The whole process from start to finish went very smooth. I will definitely use Storage Masters again in the future.

Megan Harford

1 month ago
rating 5.0
Storage Masters is such a great place that I've just moved in more stuff in a second unit! Roger Jacques is great customer service, very gracious and professional. I highly recommend Storage Masters.

Bill Farr

1 month ago
rating 5.0
I've been a customer with the StorageMasters Chesterfield, MO location for over 5+ years. This location is always professional, their units are in great condition, and the facility is top tier. Would highly recommend, Roger is great to deal with for all your storage needs. A++++++

Jan Viele

1 week ago
rating 5.0
We are repeat customers of Storage Masters in Chesterfield, MO. Roger, the Site Manager, has been very helpful all along our journey. He was patient and helpful figuring out the proper unit for our storage and showing them to us, helped us secure and use the moving van, offered refreshments, welcomed our use of the on-site dumpster, and all and all made us feel valued. He has great customer service skills.

Mark Brumleve

4 years ago
rating 4.0
Nice storage units at a convenient location!

chris gates

4 years ago
rating 4.0
Great experience, the only reason I didn't give 5 stars is that I needed information about the dimensions of the shelf in the unit and that wasn't available. People were friendly and nice.

Jay Kirby

2 years ago
rating 4.0
Billy was great. Very hot day upon moving in. Provided me help and water as relevant and necessary. The air conditioning unit in my climate controlled storage unit was not functioning on a 95 degree day. Billy called for repairs and I was assured that it would be fixed and working properly within 24 hours. It was not but, was ultimately repaired within the week. This had no reflection on Billy or his service and he was very understanding and made it a high priority and contacted me once things were made right. The things I store require climate control at all times and Billy recognized this as a high priority and solvesd the problem on his end. I was satisfied but would have liked it to be in proper working order a bit sooner. Billy assured me that he is now monitoring all climate controlled units on a daily basis to make sure appropriate heating and cooling are at proper levels...as that is what I am paying to maintain for my valuables.

Scott Horace

1 year ago
rating 4.0
Nice self storage facility

Scott Horace

1 year ago
rating 4.0
Nice self storage facility

Kay

3 years ago
rating 3.0
They were nice but they were hidden charges I was not aware of from the start like the coverage of $9 a month on top of the renting fee... not happy I wasnt told that till half way through the paper work. Other than that they were nice and helpful.

Kathryn Fish

4 years ago
rating 2.0
I only give 2 stars because it's clean and is temperature controlled. Space, however, isn't exact. The true measurement of my space was not as it claims to be and I had to go up in a space unit. I'll be looking at other storage now..

Janice Lewis

3 years ago
rating 2.0
I rented two units the beginning of June. In September I received letters on both units that my rent is already being raised effective immediately. I also have one climate controlled and one not. The smaller not climate controlled unit is infested with spiders and when I try to move any box spiders are underneath, on top of, and now coming out of my boxes.

Teresa Fendley

4 years ago
rating 1.0
Beware of bait and switch! Today (Saturday) I made an online Reservation (confirmed by email) for a 5X10 2nd-floor climate-controlled unit for $37 mo with 50% off the first month. Supposedly it was reserved for 14 days--even though there was no way to pay a deposit online. I spoke with Brad THREE times and said we would be in either Monday or Tuesday to pay and complete the paperwork to use the free truck, also reserved for Tuesday. At no point did he say the unit was not reserved without payment. Within a couple of hours, Brad called to say the unit had been rented to someone else. I went in to see if I could get two 5X5 units for the original price quoted (and pay while there), and was told he did have those available but the cost would be $37 per unit per month (twice as much for the same amount of space).

Brian Milkovitz

3 years ago
rating 1.0
Beware FALSE SIZE 10x25 = 9x22. WATER DAMAGE 2X IN 3 months raised rates giving 14 days NOT 30 days DO NOT RECOMMENDED even to my worst enemy serious LEAKS+ RATE INCREASES LAST MINUTE + FALSE MEASUREMENTS when asked they stated they have it worded in contract nominal measurements B. S. shady practices OFALLON LOCATION

chad roberts

3 years ago
rating 1.0
Don't trust anything they say. Paid rent for the next month early. Called and talked to Brad/Chad said I did not need unit anymore on the renewal date. he said I should get some money returned. They told me I needed to move out first, so I did. Now they tell me since I moved out that I get nothing back and can't use my unit for the month that I already paid. Very friendly and helpful up front. Can careless after you sing. Will never do business with them again. ASK A Lot OF QUESTIONS.... Very Shady.

Frank Sparks

3 years ago
rating 1.0
Tell you one thing say another. over charge and under promise...

Stephen Gianino

3 years ago
rating 1.0
POOR!!! Very shady, lost all my respect. Say one thing do another. live with it boys..
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rating 4.5
12 Reviews
Write a Review

Alex O.

0 days ago
rating 5.0
Just moved here from California and needed a storage unit and Roger - The site manager was a huge help in the process. He got me exactly what I needed and...

Cheryl H.

1 month ago
rating 5.0
We actually have several units at Storage Masters, and we're ready to vacate 2 and turn one over to our children. Roger in the office has been very helpful...

Todd H.

5 months ago
rating 2.0
Great facility but I missed one payment out of two years and they called and e mailed each day and called my brother, who lives two states away, told him I...
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  • 24 Hour Access Upon Approval
  • 24 Hour Cameras
  • Boxes & Supplies
  • Climate Control
  • Drive-up Access
  • Online Bill Pay
  • RV, Car, Boat
  • Truck Rental