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Storage Masters - Chesterfield

16824 Chesterfield Airport Rd, Chesterfield, MO, 63005

Office Hours Now Closed
  • MON - SAT9am - 6pm
  • SUN12pm - 4pm
Gate Hours Now Open
  • Daily6am - 10pm

Storage Customer Reviews

michael thomason

1 year ago
Storage Masters in Chesterfield, Mo. as been a very professional from there staff meeting our storage needs. The storage units are well maintained and all ways looks nice . Keep up the good work.

LG D

3 years ago
Clean facility and helpful staff. Easy 24/7 secure access. Recommended!

Amanda Cassels

1 year ago
Awsome place to feel comfortable with storing my stuff and helpful peoples

David Deves

8 months ago
AWESOME PLACE! AWESOME STORAGE/OFFERS!

jacqueline lorin

1 month ago
Very friendly staff! My husband and I were in the middle of an all day (and stressful) move and Diane was very sweet to us and helped us get settled. She got us moving in our storage unit as quickly as possible so our movers were not just sitting around and even offered to stay late in case we needed her for something. We really appreciate how much she helped us during a very stressful day. Thanks, Diane!

John Horvath

1 month ago
The sales rep was exceptionally hospitable and well versed on the Storage Facility. He had just moved from Denver, but you would never have known based on his knowledge of the facility and business procedures. The Storage facility is extremely well maintained and always clean. This is the second year we have used the facility to store our daughter's school stuff between the Spring and Fall semester. The truck we "borrowed" to move all the stuff was in excellent condition, clean and well maintained. We appreciate the convenience and easy on/off highway access. Thanks again and keep up the great work.

Carla Brooks

3 weeks ago
Billy was wonderful to work with! We have received excellent customer service, clear information and have been very pleased with our experience! We highly recommend!

Rebecca Meier

1 week ago
Excellent customer service, checking in and out! Getting the unit day-of was no sweat at all! We made our reservation over the phone, and it was all ready for us when we showed up! We did not sue the option, but the box truck was available for move in if we had needed! Checking out, we closed on our house the same day our unit was up, so instead of having to pay for an additional month of storage, we were able to prorate, just for the last few days we needed! The box truck was again available for rental, which was super helpful! The manager I talked with was so kind, competent and helpful! No pressure to keep the unit or pay for any longer than we absolutely needed! He provided all the information we needed and was completely helpful over the phone! 10/10, would use this facility again!

Rebecca Meier

3 days ago
Excellent customer service, checking in and out! Getting the unit day-of was no sweat at all! We made our reservation over the phone, and it was all ready for us when we showed up! We did not use the option, but the box truck was available for move in if we had needed! Checking out, we closed on our house the same day our unit was up, so instead of having to pay for an additional month of storage, we were able to prorate, just for the last few days we needed! The box truck was again available for rental, which was super helpful! The manager I talked with was so kind, competent and helpful! No pressure to keep the unit or pay for any longer than we absolutely needed! He provided all the information we needed and was completely helpful over the phone! 10/10, would use this facility again!

Mark Brumleve

2 years ago
Nice storage units at a convenient location!

chris gates

1 year ago
Great experience, the only reason I didn't give 5 stars is that I needed information about the dimensions of the shelf in the unit and that wasn't available. People were friendly and nice.

Kay

1 month ago
They were nice but they were hidden charges I was not aware of from the start like the coverage of $9 a month on top of the renting fee... not happy I wasnt told that till half way through the paper work. Other than that they were nice and helpful.

Kathryn Fish

1 year ago
I only give 2 stars because it's clean and is temperature controlled. Space, however, isn't exact. The true measurement of my space was not as it claims to be and I had to go up in a space unit. I'll be looking at other storage now..

Janice Lewis

7 months ago
I rented two units the beginning of June. In September I received letters on both units that my rent is already being raised effective immediately. I also have one climate controlled and one not. The smaller not climate controlled unit is infested with spiders and when I try to move any box spiders are underneath, on top of, and now coming out of my boxes.

Teresa Fendley

1 year ago
Beware of bait and switch! Today (Saturday) I made an online Reservation (confirmed by email) for a 5X10 2nd-floor climate-controlled unit for $37 mo with 50% off the first month. Supposedly it was reserved for 14 days--even though there was no way to pay a deposit online. I spoke with Brad THREE times and said we would be in either Monday or Tuesday to pay and complete the paperwork to use the free truck, also reserved for Tuesday. At no point did he say the unit was not reserved without payment. Within a couple of hours, Brad called to say the unit had been rented to someone else. I went in to see if I could get two 5X5 units for the original price quoted (and pay while there), and was told he did have those available but the cost would be $37 per unit per month (twice as much for the same amount of space).

Brian Milkovitz

11 months ago
Beware FALSE SIZE 10x25 = 9x22. WATER DAMAGE 2X IN 3 months raised rates giving 14 days NOT 30 days DO NOT RECOMMENDED even to my worst enemy serious LEAKS+ RATE INCREASES LAST MINUTE + FALSE MEASUREMENTS when asked they stated they have it worded in contract nominal measurements B. S. shady practices OFALLON LOCATION

chad roberts

6 months ago
Don't trust anything they say. Paid rent for the next month early. Called and talked to Brad/Chad said I did not need unit anymore on the renewal date. he said I should get some money returned. They told me I needed to move out first, so I did. Now they tell me since I moved out that I get nothing back and can't use my unit for the month that I already paid. Very friendly and helpful up front. Can careless after you sing. Will never do business with them again. ASK A Lot OF QUESTIONS.... Very Shady.

Frank Sparks

6 months ago
Tell you one thing say another. over charge and under promise...

Stephen Gianino

6 months ago
POOR!!! Very shady, lost all my respect. Say one thing do another. live with it boys..
See all Reviews

Yuting H.

1 year ago
The staff was super nice and friendly. He showed us the unit to make sure it's the right size. Price was very nice too. Great location. Easy to access.
See all 13 Reviews

Storage Facility Amenities8 Amenities

  • 24 Hour Access
  • 24 Hour Cameras
  • Boxes & Supplies
  • Climate Control
  • Drive-up Access
  • Online Bill Pay
  • RV, Car, Boat
  • Truck Rental