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Today’s Online Special DealUp to 50% Off for Up to 2 Months - Ask Manager for Details
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US Storage Centers

5117 Belair Rd, Baltimore, MD 21206

Office Hours
MON - SAT9am - 6pm SUN10am - 4pm
Google Reviews
rating 4.8
Write a Review

Kayla Clark

5 years ago
rating 5.0
Ron is amazing he got me all squared away so I can use my unit for my photography. He was very helpful and nice and made sure I got the best deal. Only storage facility I recommend in Baltimore!!

Apple Ketzner

5 years ago
rating 5.0
Ron Morton gave us the best assistance. He was very kind and helpful. I highly recommend this center for storage and if you need to haul your items.

India Rogers

5 years ago
rating 5.0
Carlos was awesome!!! For a first timer this was the best experience. Also, space was clean and spacious.

Donna Armijo

5 years ago
rating 5.0
Stopped at US storage to help out the youngin and received exceptional service. Would recommend this place to anyone looking for a unit..

Tony Ransome

6 years ago
rating 5.0
As anyone else who uses a storage unit I had things I needed keep safe with the opportunity to get to them when I needed. Not just that but I needed great space at an affordable price. I got all that and more from Ron. He was very professional in telling me what he could and could not do for me. The end result I got a great unit for a great price.

John Johnsin

5 years ago
rating 5.0
This place is great. Ron the Property Manager was excellent. He is very knowledgeable and thorough. If you need storage this is the place to be. Thanks Ron

Chandra White

5 years ago
rating 5.0
Excellent and fast service.

Deanna Mason

5 years ago
rating 5.0
Great customer service and very clean spaces!

Cherita LaBoo

5 years ago
rating 5.0
It was extremely convenient as far as the location. Ron was very helpful and professional. I definitely will use this property again if need be.

Ronnie Seward

5 years ago
rating 5.0
These guys are awesome, 24 hour access and a free truck

Denise Doiley

5 years ago
rating 5.0
Great prices ans move in specials

Pamela Melvin

6 years ago
rating 5.0
These guys are the best EVER. Very personable and friendly, I feel like we are family. The units are clean and I saw no signs of mice or rat dropping. Good choice to store my belongings.

Karen Nottingham

5 years ago
rating 5.0
Extremely good service, mannerly and attentive staff person!!! Great way to a not so great day

Paul Shelby

6 years ago
rating 5.0
Ron was thorough. They were sold out of the units I wanted but we got a deal on a bigger unit.

Roland Price

5 years ago
rating 5.0
They'd guys are great, very easy process

Darryl Johnson

5 years ago
rating 5.0
Love the staff and the 24 hours. Clean place and great ppl.

Daera Edwards

5 years ago
rating 5.0
Very clean easy and fast to rent plus you can get their delivery truck for FREE!!

Dr Wallace

5 years ago
rating 5.0
Great customer service ...Awesome

Liz Schmidt

6 years ago
rating 5.0
Great service. Simple. Def recommend

Deairra Daney

5 years ago
rating 5.0
Very easy access. Very reasonable price

Amefika Gray

5 years ago
rating 5.0
Great service. Ron made everything simple and easy.

Tashi Williams

5 years ago
rating 5.0
Awesome service and great staff

Tonya Blue

6 years ago
rating 5.0
Getting ready to move into our dream home and we needed storage space until then. We came to US Storage Center and met Ron. Ron was very helpful and had a great personality. We were given a great deal and left satisfies knowing our items will be safe until the move. Thanks Ron, you rock.

Lauren vanDommelen-Matarazzo

5 years ago
rating 5.0
Front desk guy (Carlos) was very funny and made it all worth while!!!

KELZ PARKER

5 years ago
rating 5.0
Awesome customer service Ask for Ron Morton . They have super deals

Margarita Mosqueda

5 years ago
rating 5.0
Great customer service!!

Angela Ramseur

5 years ago
rating 5.0
OMG!!! THE EXPERIENCE WAS WONDERFUL AS USUAL!! I AM A RETURNING CUSTOMER. CARLOS WAS GREAT AND THE MANAGER RON TREATED ME LIKE A QUEEN.

Pamela Klecan

6 years ago
rating 5.0
Great service. The free moving truck is awesome. Unit and property is very clean.

Ethan Taylor

5 years ago
rating 5.0
Great customer service, very informative, good deals. I like that I can drive up to my unit.

Jenny Balbuena

6 years ago
rating 5.0
Great staff! Very helpful. Ron is the best!

Edward Montague

6 years ago
rating 5.0
Great service. I recommend you come here

Thunder Jones

5 years ago
rating 5.0
Hey I was in need of just storing a few household items on Feb/25/17 and I happen to drive by US Storage Center 5117 Belair Rd, Baltimore MD 21206 (410-488-5700) and stopped into their facility... I was professionally and warmly greeted by Mr.Carlos Salas assistant mgr, he offered me all the discounts that we're available and he reduced my monthly payments by 50% for a 10'x15' unit... their facility has 24 hour access even on holidays, 24 hour surveillance, available restroom facility, and units are insured. But what really impress me was Mr. Carlos Salas at US Storage also offered me a large moving truck "FREE" of charge for any day to help assist in moving. All I had to provide was the gas. Saved me the time, effort, and money from going to U-haul. I'm THOMAS COLEMAN a happy customer and I approve this message..

CHANELLE DAVIS

5 years ago
rating 5.0
Ron is just awesome

Damaris Ruiz

5 years ago
rating 5.0
Great experince, these guys know what they were doing, awesome

Ericka Elliott

5 years ago
rating 5.0
It was a pleasure doing business with the sales reps.this location.

Alicia Johnson

5 years ago
rating 5.0
Very helpful, convenient and wonderful customer service!

Nik M

5 years ago
rating 5.0
Best customer service! Very friendly people

b hammondproducts

5 years ago
rating 5.0
Awesome job, just started my own business and theirs guys are great

Arthur Briggs

4 years ago
rating 5.0
The service was excellent and price was reasonable

eunice dodson

4 years ago
rating 5.0
The staff was very friendly and help with my storage unit. Would recommend to everyone!!

Derek Staines

4 years ago
rating 5.0
Very good experience. Quick & storage space was just right . Worker was very nice.

David Parham

5 years ago
rating 5.0
Great Location, Price and Service for the amount of space. Carlos got me in and out in a matter of minutes with NO HASSLE.. Check them out!

A Google User

4 years ago
rating 5.0
Overall experience was good. Representative (Carlos) knowledgeable efficient and professional.

Tia Coleman

4 years ago
rating 5.0
Nice and clean super fast and friendly. Second time getting storage unit here.

liah newsome

4 years ago
rating 5.0
Carlos he have great customer service skills , the unit was clean an its quiet ... Great experience here i will be recommending family an friends to use US Storage Centers on belair rd

chris spriggs

4 years ago
rating 5.0
Fantastic storage unite! safe, reliable and very affordable. Friendly customer service!

Joseph Barrett

4 years ago
rating 5.0
Great experience at US Storage Center on Belair Rd. Lizze was very helpful; showed me my unit & got me done really fast. I got there at about 5:35pm and I was done with my paperwork and loaded up my storage unit and it was 6:15pm. Special thanks to the District Mgr Ron......he made sure everything was painless.....very attentive to what I needed and made sure I was happy. Thank you Ron. Overall, I am very happy I saw US Storage Center on Craigslist. Oh..... I also shopped around and nobody could beat the prices and the customer service exceeded my expectations. Thank you Lizze & Ron

A Wilmore

4 years ago
rating 5.0
The Staff is very Professional and Friendly They made it very easy for me to pick out the perfect storage for me and my family!

Nathaniel Baker

4 years ago
rating 5.0
Carlos is a very helpful with all my needs an the prices are great so glad i found this place

Frank Avery

4 years ago
rating 5.0
Great place the staff are very friendly and helpful shocker to see how big the facility was would recommend going here

Micheal Apossu

4 years ago
rating 5.0
Great place secure location from what I can see carlos really did help me out when I came to him in need would recommend this facility to friends and family

Adam Frosten

4 years ago
rating 5.0
Lizze is the best she definitely knows how to make a customer feel secure about storing

CincC Indy

4 years ago
rating 5.0
Super friendly staff. Very easy experience. In and out with no hassle. Highly recommend this option (I spent three dreaded hours at the U-Haul storage up the street walking away empty-handed Only to stumble upon this place and was extremely happy with my experience here)

Devron Thornton

4 years ago
rating 5.0
Lizze is Super Friendly. Convenient. Price was right. She answered every question I had. Will definitely recommend to my associates.

javaar Henderson

4 years ago
rating 5.0
Experience was great. Going through a tough move and this was the easiest part. Very professional and knowledgeable.

Angela moore

4 years ago
rating 5.0
Perfect storage area, clean and convenient. Very wonderful family owned place. Gives you a personal customer/owners feel that you dont get these days.

John Malave

4 years ago
rating 5.0
The customer service Damaris was so helpful in answering all my questions and her pleasant demeanor sold me on renting a storage space at this facility. Felt like I had been a valuable customer for years. Thank You! Definitely would recommend.

Michael McGrew

4 years ago
rating 5.0
Liz was super awesome she allowed me to look before I committed She was very informative and super polite. She should be the store rep. Super impressed. They need to have more Liz's working in today's business'

Kristen Till

4 years ago
rating 5.0
Excellent customer service from Carlos. Very professional and the storage units were available at the time I needed them

Regina Ewing

3 years ago
rating 5.0
I was looking for an additional storage unit for my belongings, I was stressed with the future move that I would be making and needed to remove my things from where I am currently staying. My visit to U.S. Storage on Bel Air Rd was OUTSTANDING. The couple who manage the facility were very helpful, knowledgeable, and most important respectful. I was not dress in my Sunday best when I went to this facility to gather information. I had several other storage facilities on my list to check out that day, I booked and paid for my unit on the spot. They will even allow you to use their truck for your move-in. ( you just have to put gas back in the tank and have the truck back by 5:00pm, how hard is that)

Jeff Prodius

3 years ago
rating 5.0
Went to get a storage today and what I found was amazing the 24 hr access and the ease of drive up definitely recommend storing here

Nemshan Wright

3 years ago
rating 5.0
Have been to many places and stored for long times this place always has the best deals plus a free moving truck

inna mussa

3 years ago
rating 5.0
Cool start off. Awesome help, easy to deal with and no hassle at all!!

Edwin Majano

3 years ago
rating 5.0
Excellent services great prices Damaris is very helpful knowledgeable always keep the facility clean. Damaris always has the facility on fleek....

Tiara Davis

3 years ago
rating 5.0
Great service and manager is great to talk to and very understanding. I would recommend this to everyone!

hagazy hegazy

3 years ago
rating 5.0
Manger and worker been very helpful

Cairo Baptist

3 years ago
rating 5.0
Great job thanks for you help

arif khazi

2 years ago
rating 5.0
Robert makes the place worth the 5 stars. His excellent customer service is one of a kind.

Tiffany Williams

2 years ago
rating 5.0
Very warm and friendly. The staff is great.

arif khazi

2 years ago
rating 5.0
Robert makes the place worth the 5 stars. His excellent customer service is one of a kind.

andre thorpe

2 years ago
rating 5.0
Ron did a great job.

Ivory Thomas

2 years ago
rating 5.0
My experience with them was great! The property manager Robert Prentice was very helpful with helping me find a unit and moving my things. I appreciate their service.

briona foster

2 years ago
rating 5.0
Robert Prentice was a great help with getting me the right size for my household items and made sure it was cleaned out and ready for me to move my stuff in

kenneth taylor

1 year ago
rating 5.0
Great people to work with and clean area.

Anthony Mayhue

1 year ago
rating 5.0
This place is awesome! Very clean, very friendly!! I dealt with Robert at the front desk, he was very professional and knowledgeable. He helped me pick out the locker size I need based on the stuff I told him was going in there! HIGHLY RECOMMEND

Brian Steckel

1 year ago
rating 5.0
Mr. Robert the property manager was extremely helpful with my transition. Units are easily accessible and premises clean. Rates are more than fair and I'm happy to recommend US Storage Centers to anyone looking for temporary or long term storage.

Angel Tibbs

1 year ago
rating 5.0
The manager Robert Prentice was really nice and helped me a whole lot with my transition his customer service was outstanding definitely will be referring this place to others

Regina Gordon

1 year ago
rating 5.0
With the many things on my plate, US Storage Centers made it easy to book a storage unit, explained in detail and all representatives were pleasant and easy to talk to no matter how many times I called. I will recommend everyone I know to store their furniture whenever they are in a position to do so.

ReGina McCoy

1 year ago
rating 5.0
Mr.Ron and Mr.Robert went out of their way and stayed pass business hours to ensure that I was all moved in. They gave me amazing and fast customer service, the storage was clean and the price was good. I will use US Storage over uhaul, etc any time I need storage now. Thank you gentlemen.

David Parham

4 years ago
rating 5.0
Great Location, Price and Service for the amount of space. Carlos got me in and out in a matter of minutes with NO HASSLE.. Check them out!

Cathy D

1 year ago
rating 5.0
Robert was an angel. He was super helpful setting me up with a unit to store my motorcycle. He made sure it fit inside and answered all my questions. The entire transaction was seamless and affordable.

mohammed abayomi

1 year ago
rating 5.0
Very easy and 24 hour access . Tha j you so much

La Mitchell

1 year ago
rating 5.0
From the door, Robert assisted me with his sales expertise and a friendly attitude. Thanks for making my experience a breeze.

Angela Wilson

1 year ago
rating 5.0
I have been a long time tenant at US Storage. I have received excellent attention and care from Robert Prentice. He has made sure that my units have stayed safe and secure. I have enjoyed my tenure here at US Storage.

Suzanne Ogline

1 year ago
rating 5.0
Great job Ron. Love it

Robert Wallace

1 year ago
rating 5.0
Great place, easy access 24 hours

Gina Snyder

1 year ago
rating 5.0
Such a great storage rental experience. I reserved a unit online, paid over the phone with a representative and received my access code upon arrival from the front desk in less than a hour. Had the privilege of working with Robert (on site) who answered all my questions with flawless expertise. Great Prices and love the 24 hour access

Richelle M Reid

1 year ago
rating 5.0
Robert P, then manager is wonderful! a blessing to my family and myself during the passing of our loved one (whom had a unit there at his facility) He is kind, compassionate and knew what I needed before I did! I cannot thank him enough! The storage unit was kept secure and safe until I could make it from out of town. He is the type of person you want to clone to work for many companies!

Mom Clairmont

1 year ago
rating 5.0
They have the kindest staff here. Had the privilege of working with Robert on renting a small unit. He was very accommodating and answered all my questions with such professionalism. The unit that I was renting needed a new lock installed which he took care of the issue immediately. I would definitely recommend this facility to anyone in need of storage.

Amy Gilbert

1 year ago
rating 5.0
Robert has AMAZING! Customer service.He was able to help me find the right storage for my things. I will be recommending this place to everyone I know. Great Job Robert !

Amy Prentice

1 year ago
rating 5.0
Robert has AMAZING! Customer service. He was very helpful in finding the right size storage for me. I will be recommending this place to everyone I know. Great Job Robert!

janet Jones

1 year ago
rating 5.0
facts are there is a ONE MAN SHOW at this location. introducing, "Robert of all trades, master of none!" Robert is hardworking and personable which makes the experience pleasurable. I would recommend without reserve. KEEP UP THE GOOD WORK ! Make surer you ask for a RAISE because that place would NOT be the same if you weren't there.

MIKE DEE

1 year ago
rating 5.0
I rented my first unit here in October and in Dec I had to get an additional unit. One member of the staff in particular, Rob, was great in making this less of a headache then I expected it to be, and everything went smooth. He got me a discount on my first 2 months there and very pleasant to work with. I feel that my belongings are safe and its super convenient as I live only 10 min away. Extra bonus: Gil's Pizza is across the street and their pizza is a legend in these parts and now I can just cruise on over haha!

Gregory Burnett

1 year ago
rating 5.0
Being the first time Ive used this storage facility, I was unsure of what to expect. The property manager, Robert Prentice, made me feel comfortable and confident from the very first step. His exemplary customer service was greatly appreciated. I highly recommend this facility. Thank you again Rob.

Sharadin Ogline

1 year ago
rating 5.0
I was concerned when I needed to get myself a unit. I thought omg where am I going to go what am I going to do? I didnt want the hassle Ive experienced in the past with other facilities. I wanted to know my belongings would be safe & secure. I proceeded to google the closest location near me and take the leap of faith. Boy am I glad I did! I came into your store and had the best experience. Rob took care of me from the moment I drove in. He made me feel welcomed & assured my security. I had amazing customer service, and would highly recommend anyone to rent a unit from US Storage. Great prices, no over excessive paperwork, or any inconveniences. I was offered not only a seat to sit but water from their mini fridge. Dont hesitate, because I ALMOST did. Im glad I changed my mind.

Call Me D

11 months ago
rating 5.0
I just want to say Rob is one of the best! He helped me when I needed it right away. He is very welcoming and accommodating. I will definitely refer this place to anyone who needs storage! This place is the best. 5 stars!

allen stokes

11 months ago
rating 5.0
Mr Robert Prentice presented and explained the hold process of the rental procedures in a way that I could understand it. He also was very helpful in determining what size unit I would need to accommodate the list of items that I provided. Because of his professionalism I would recommend anyone to use this facility for their storage needs.

jennifer poling

11 months ago
rating 5.0
It was so convenient with having only 2 weeks to mobe out of state and great prices on units. Great customer service my the property manager Rob...he answered all my questions and helped out even if it wasn't necessarily in his job description. I recommend this facility to anyone

Amanda Quarles

9 months ago
rating 5.0
Very fast and easy to get a storage unit here. I paid online and had to show ID when I got there. I received my gate code and paid for a lock. Rob showed me where my unit was instead of just giving me a number and he also helped me back out of a tight parking space. I had a moving truck with a trailer. He was very patient. I definitely recommend this place to rent a storage unit.

Ernie Lindley

8 months ago
rating 5.0
I it's good to know that in these times there still people who care. I would recommend usstoragecenters anybody need some storage. Stand-up people courteous professional and will do they can to help you.. too bad the rest of the world isn't that way.. Thank you US Storage Center

Shakia L Trusty

6 months ago
rating 5.0
I can't say anything bad about this storage facility. Mr. Rob has been amazing since my 1st phone call. He is very knowledgeable & patience because that office can get very hectic. Even the call center agent was very helpful on the phone. This was one of cheapest, if not the cheapest, storage facilities in the area. Love the 24 hour access & the ability to pay online. Without a doubt I would rent here again.

Vlogging With Lee

5 months ago
rating 5.0
Rob helped me a great deal, Ive had a storage back in 2019 and never had any problems and decided to get another he was a GREAT help during these unprecedented times. I really love this place.

Samantha Johnson

4 months ago
rating 5.0
First month rent was free the guy Robert was awesome. It has tons of storage and some of them are inside. Great place. And I like that it's located on a bus line.

Mia White

3 months ago
rating 5.0
I visited US Storage on 1/22 & received highly exceptional service. Robert was very efficient & swift with the whole process from start to finish. He listened to my needs an got me the correct storage unit to meet all of them. For this to be such a small storage unit place they sure do no how to put there customers first. I appreciated everything you did.

Cassandra Delly

2 months ago
rating 5.0
Customer service via telephone was very nice and helpful. Mr. Rob at the store was very helpful and knowledgeable. He answered all of our questions and was friendly. Thank you for your assistance!

Erica Gardner

1 month ago
rating 5.0
I would like to say that I could not be happier with anyone else other than US Storage Center off Belair Rd. Rob could not have been more warm- hearted, compassionate, and empathetic right from the very beginning. I'm a single mother of 2 and have been going through one of the most hellish years of my life. Luckily I made a great decision when I chose US Storage Centers. I feel safe, protected and not scared when I'm here moving stuff around and there is no amount of money you can put on those things. Rob is a really great guy, businessman, and an honest person who really cares. I feel like I hit the jackpot when I found this storage center! Rob helped me from the very second I stepped into the doorway and has had my back ever since. I would highly recommend this storage center (I've used alot of them) and could not be happier with my selection. It's a great feeling to know that you're not being screwed over and that the manager truly has your back when you're dealing with storing and protecting your life. Thank you so much for all that you have done for me and my familyUS Storage Centers has been a true blessing and I cannot say enough good things about this place and it's management!!

vonnell baylor

4 years ago
rating 4.0
Very helpful staff they handle of all my questions and concerns very quickly. Location is great, it's nice that you can pull up to your unit. And it's pretty clean there

kingmoneypro i like money and i can't not lie!

4 years ago
rating 4.0
Carlos was helpful and explained all the details really well. Refreshing to get good customer service .

Anastasia Boutte

3 years ago
rating 4.0
Clean storage space, everything was straight forward, no extra fees added on to their advertised price. Will use them again.

juan marin

3 years ago
rating 4.0
I'm currently renting a storage unit at this place, so far so good. Prices are way cheaper than other places. It could use more lighting.

Big Herc Team Butcher Productions

2 years ago
rating 4.0
Lockers are pretty much clean. A little tight in terms of space to drive. The lot is big and the attendees and workers are respectful. Clean solid place

Jael Ndaba

2 years ago
rating 4.0
Clean,location, easy access pleasant and knowledgeable employee. All my questions were answered. Personnel offered suggestions to insure future success using the facilitie.

juan marin

3 years ago
rating 4.0
I'm currently renting a storage unit at this place, so far so good. Prices are way cheaper than other places. It could use more lighting.

Ai Mei

2 years ago
rating 4.0
Back in January Mr Ross (I believe thats his name) gave great customer service and was professional from intial phone call to acquiring the rental unit which we thankfully had gotten what I really needed for a price that was almost a hundred less monthly less than all the other competitors meaning we didnt have to settle for less in size and not to mention They have a truck to move in your property (call for availability) and 24 hour access.

IHaveTheSoftestTouch

6 years ago
rating 3.0
I am an ex-client of U. S. Storage Center. I used their services from October 16, 2014 thru April of this year, 2016. During such time, I had a pretty good experience, meaning that the customer service as far as a month-to-month interaction is concerned, was great. I feel their facility is secure. I would recommend U. S. Storage Center as it also always for 24hr access to your personal property...something most storage centers do not offer. U. S. Storage Center also offers great move-in options; I had a choice of a rent discount on my first month's rent or use of their truck to move my belongings into their facility. HOWEVER, I must warn you that if your items get damaged on their property and U. S. Storage Center have to pay up; they will terminate your lease the next month. You see, due to neglect, U. S. Storage failed to remove all snow from in front of the storage units causing the snow when it melted to back up into the storage unit and when the temperature dropped it cause a sheet of ice to form. Nonetheless, what I did not realize was that unless you pay U. S. Storage an addition rental fee each month, which is not insurance though it implies that it is, U. S. Storage lease agreement says U. S. Storage is NEVER liable for ANY damage to YOUR property...even if U. S. Storage is negligent and at fault. For my damage property, U. S. Storage Center first offered me a measly $500 of my $4733.50 loss because, I did not pay the "additional rent," which if I did; up to $2500 would have been cover, but under certain terms. My insurance company unfortunately did not approve claims of damage caused in that manner. I filed against them in District court and U. S. Storage centers wanted to settle out of court, I refused. On March 16, 2016, I received a moderate settlement, less than want I originally sued for and on April 25, 2016, I received a certified letter that my lease was being terminated. I had to vacant my stored items by May 31, 2016 or my personal property will be thrown out. Keep in mind that I have NEVER been late on my rent. Renters beware, as those terms I spoke of, U. S. Storage lease also says that you, ...cannot storage artwork, jewelry, antiques, heirlooms, collectibles, or any property having special or sentimental value." If you storage these items, DESPITE paying the "additional rent" for damages or lose, etc., you WILL NOT be compensated. Isn't storing property having special or sentimental value the reason we use a storage facility...to secure what's valuable or worthy of safety? In conclusion, U. S. Storage Center is a great place to storage your personal property if you're looking for a secure facility with 24hr access that allows you to use their truck to move your property into their storage facility, HOWEVER, as long as you do not store anything of value at U. S. Storage Center, pay U. S. Storage Centers "additional rent" that's not insurance to protect your non-valuable items, and/or never have a loss (damage to your personal property), you will be very happy with U.S. Storage Centers, as I once was.

Michael High

5 years ago
rating 3.0
Workers,helpful,given truck to move things free,initial offering ok, month to month lease.A lititle pricey but few blocks,from my home. Also does not payment system that,allow me to pay from my bank billpayer.Did not like that.

Darryl Bunting

4 years ago
rating 3.0
Very rude manager Carlos makes everything harder than it has to be, he will even go as far as to lie about services he can provide just to give you a hard time. He even refuses to give you his district managers info. But the District manager is professional and quick to resolve any issues, as well as assistant manager is absolutely great and friendly goes above and beyond she should be the manager.

Darryl Bunting

4 years ago
rating 1.0
Very rude manager Carlos makes everything harder than it has to be, he will even go as far as to lie about services he can provide just to give you a hard time. He even refuses to give you his regional managers into. But the assistant manager his wife is absolutely great and friendly goes above and beyond she should be the manager.

natasha brown

4 years ago
rating 1.0
Horrible! MY property was damaged they are very unprofessional!!!! Take ur money and property elsewhere. Ive been tryna get a claim number for my damaged property for a month. Ive been calling and calling! Every month my storage was paid. Took my things out and they were damaged. Still havent been compensated or even apologized too! Worse experience EVER!!! Ive called the district manager corporate noone has contacted me yet!

Shanell B

4 years ago
rating 1.0
This place has a major rodent problem there where rats turds all in my boxes and all over my clothes. I would not recommend this place ! My things where there for 1 month and was completely covered with turds.

india shufford

4 years ago
rating 1.0
The short man that sits in the office has terrible customer services skills. He completely lied in my face and is just simply lazy. Us Storage will be losing this customer i will be removing my belongings from this property Asap!

Cory Johnson

2 years ago
rating 1.0
Went to get my stuff out of storage and rats had eaten my couch and furniture feces was everywhere. Been four months still haven't been resolved

Wendy Lilly

2 years ago
rating 1.0
Don't use them my clothes got damage

Danna Turner

2 years ago
rating 1.0
I must say I am completely and utterly dissatisfied and disappointed with management on down. I had my storage unit for an entire year paid with insurance included on time every month and my furniture and belongs were damaged by rats.i tried to settle this at the belair rd location but got little to no help. I did a review and Ron Morton the district manager contacted me. He said we would settle and to give him a call back . Needless to say I have been calling him for a few months now(no answer). I feel at this point I'll have to contact the better business bureau and or take this to small claims court I cannot believe the lack of professionalism or the low quality of customer service. I have sent emails to the claims department and nothing. I would not recommend this establishment to anyone at this point.

Sinai Muse

2 years ago
rating 1.0
This place is terrible. There is a mouse infestation and they go up on their prices every six months with a couple of days notice. Try get the balances wrong always charging more then less. I dont know how this place got giid reviews unless the employees are writing them. A buddy of mine works at a storage place and he said last time prices were going up so quickly come to find out a Manager who had the key was stealing from the till to keep up with his gambling debts and it went on for years until they caught him on camera in the middle of the night. The way these prices jump aren't normal and I have had many storage units! I'm just glad this nightmare is over!

Zoe Mitchell

1 year ago
rating 1.0
Ill start with the good things about this place. In terms of availability and price, I havent found a cheaper place to store a vehicle in Baltimore. The Manager that runs this particular branch is friendly and most patrons are very welcoming as well. Other than that, I havent had a good experience. My vehicle was vandalized after two months of storing it here. They tried to steal the catalytic converter. The only reason they didnt get it was because my vehicle is older. Other wise it would have cost about $2k to replace. The repairs ONLY cost about $1k. When I asked for a refund for my spot since I left around the 15th of the month the management pushed me from dept. to dept. and all I kept hearing was its policy we dont do refunds if you leave after the 5th of the month. I thought I should get my money back considering they didnt provide me a service they offered which was security with their gate, which was broken, and cameras, which werent angled correctly so they couldnt see who did the crime. I think the worse part is the mechanics in the area have said this storage place has had issues with people stealing catalytic converters. So they knew and didnt say anything. I tried for weeks to get help but nobody had the right answers and I was given a faulty email for the claims department. So that ended that. I know this was for a vehicle but since security is pretty much nonexistent some bolt cutters could easily get through locks on a door. I regret storing my vehicle here and I wouldnt recommend any US Storage Center as their management isnt there for its customers.
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rating 2.5
5 Reviews
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Eddie Q.

5 years ago
rating 4.0
I had a pleasure of using these guys today to help a friend of mine out and i must say these guys came in handy. First of all the prices are reasonable and...

Paige B.

1 year ago
rating 1.0
I stored some items from my parents Estate with this company.And on May 9 2020 I went to check on both units only to discover one of my units had the...

Zoe M.

1 year ago
rating 1.0
I'll start with the good things about this place. In terms of availability and price, I haven't found a cheaper place to store a vehicle in Baltimore. The...
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  • 24 Hour Cameras
  • Boxes & Supplies
  • Business Center
  • Climate Control
  • Drive-up Access
  • Mobile Storage
  • Online Bill Pay
  • RV, Car, Boat
  • Truck Rental
  • Wine Storage