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US Storage Centers

5117 Belair Rd, Baltimore, MD, 21206

Office Hours Now Closed
  • MON - SAT9am - 6pm
  • SUN10am - 4pm

Storage Customer Reviews

Kayla Clark

1 year ago
Ron is amazing he got me all squared away so I can use my unit for my photography. He was very helpful and nice and made sure I got the best deal. Only storage facility I recommend in Baltimore!!

Apple Ketzner

1 year ago
Ron Morton gave us the best assistance. He was very kind and helpful. I highly recommend this center for storage and if you need to haul your items.

India Rogers

1 year ago
Carlos was awesome!!! For a first timer this was the best experience. Also, space was clean and spacious.

Donna Armijo

1 year ago
Stopped at US storage to help out the youngin and received exceptional service. Would recommend this place to anyone looking for a unit..

Tony Ransome

2 years ago
As anyone else who uses a storage unit I had things I needed keep safe with the opportunity to get to them when I needed. Not just that but I needed great space at an affordable price. I got all that and more from Ron. He was very professional in telling me what he could and could not do for me. The end result I got a great unit for a great price.

John Johnsin

2 years ago
This place is great. Ron the Property Manager was excellent. He is very knowledgeable and thorough. If you need storage this is the place to be. Thanks Ron

Chandra White

1 year ago
Excellent and fast service.

Deanna Mason

1 year ago
Great customer service and very clean spaces!

Cherita LaBoo

1 year ago
It was extremely convenient as far as the location. Ron was very helpful and professional. I definitely will use this property again if need be.

Ronnie Seward

1 year ago
These guys are awesome, 24 hour access and a free truck

Denise Doiley

1 year ago
Great prices ans move in specials

Pamela Melvin

2 years ago
These guys are the best EVER. Very personable and friendly, I feel like we are family. The units are clean and I saw no signs of mice or rat dropping. Good choice to store my belongings.

Karen Nottingham

1 year ago
Extremely good service, mannerly and attentive staff person!!! Great way to a not so great day

Paul Shelby

2 years ago
Ron was thorough. They were sold out of the units I wanted but we got a deal on a bigger unit.

Roland Price

1 year ago
They'd guys are great, very easy process

Darryl Johnson

2 years ago
Love the staff and the 24 hours. Clean place and great ppl.

Daera Edwards

2 years ago
Very clean easy and fast to rent plus you can get their delivery truck for FREE!!

Dr Wallace

2 years ago
Great customer service ...Awesome

Liz Schmidt

2 years ago
Great service. Simple. Def recommend

Deairra Daney

1 year ago
Very easy access. Very reasonable price

Amefika Gray

1 year ago
Great service. Ron made everything simple and easy.

Tashi Williams

1 year ago
Awesome service and great staff

Tonya Blue

2 years ago
Getting ready to move into our dream home and we needed storage space until then. We came to US Storage Center and met Ron. Ron was very helpful and had a great personality. We were given a great deal and left satisfies knowing our items will be safe until the move. Thanks Ron, you rock.

Lauren vanDommelen-Matarazzo

1 year ago
Front desk guy (Carlos) was very funny and made it all worth while!!!

KELZ PARKER

1 year ago
Awesome customer service Ask for Ron Morton . They have super deals

Margarita Mosqueda

1 year ago
Great customer service!!

Angela Ramseur

1 year ago
OMG!!! THE EXPERIENCE WAS WONDERFUL AS USUAL!! I AM A RETURNING CUSTOMER. CARLOS WAS GREAT AND THE MANAGER RON TREATED ME LIKE A QUEEN.

Pamela Klecan

2 years ago
Great service. The free moving truck is awesome. Unit and property is very clean.

Ethan Taylor

1 year ago
Great customer service, very informative, good deals. I like that I can drive up to my unit.

Jenny Balbuena

2 years ago
Great staff! Very helpful. Ron is the best!

Edward Montague

2 years ago
Great service. I recommend you come here

Thunder Jones

1 year ago
Hey I was in need of just storing a few household items on Feb/25/17 and I happen to drive by US Storage Center 5117 Belair Rd, Baltimore MD 21206 (410-488-5700) and stopped into their facility... I was professionally and warmly greeted by Mr.Carlos Salas assistant mgr, he offered me all the discounts that we're available and he reduced my monthly payments by 50% for a 10'x15' unit... their facility has 24 hour access even on holidays, 24 hour surveillance, available restroom facility, and units are insured. But what really impress me was Mr. Carlos Salas at US Storage also offered me a large moving truck "FREE" of charge for any day to help assist in moving. All I had to provide was the gas. Saved me the time, effort, and money from going to U-haul. I'm THOMAS COLEMAN a happy customer and I approve this message..

CHANELLE DAVIS

1 year ago
Ron is just awesome

Damaris Ruiz

1 year ago
Great experince, these guys know what they were doing, awesome

Ericka Elliott

1 year ago
It was a pleasure doing business with the sales reps.this location.

Alicia Johnson

1 year ago
Very helpful, convenient and wonderful customer service!

Nik M

1 year ago
Best customer service! Very friendly people

b hammondproducts

1 year ago
Awesome job, just started my own business and theirs guys are great

Arthur Briggs

1 year ago
The service was excellent and price was reasonable

eunice dodson

11 months ago
The staff was very friendly and help with my storage unit. Would recommend to everyone!!

Derek Staines

10 months ago
Very good experience. Quick & storage space was just right . Worker was very nice.

David Parham

1 year ago
Great Location, Price and Service for the amount of space. Carlos got me in and out in a matter of minutes with NO HASSLE.. Check them out!

A Google User

10 months ago
Overall experience was good. Representative (Carlos) knowledgeable efficient and professional.

Tia Coleman

10 months ago
Nice and clean super fast and friendly. Second time getting storage unit here.

liah newsome

8 months ago
Carlos he have great customer service skills , the unit was clean an its quiet ... Great experience here i will be recommending family an friends to use US Storage Centers on belair rd

chris spriggs

8 months ago
Fantastic storage unite! safe, reliable and very affordable. Friendly customer service!

Joseph Barrett

8 months ago
Great experience at US Storage Center on Belair Rd. Lizze was very helpful; showed me my unit & got me done really fast. I got there at about 5:35pm and I was done with my paperwork and loaded up my storage unit and it was 6:15pm. Special thanks to the District Mgr Ron......he made sure everything was painless.....very attentive to what I needed and made sure I was happy. Thank you Ron. Overall, I am very happy I saw US Storage Center on Craigslist. Oh..... I also shopped around and nobody could beat the prices and the customer service exceeded my expectations. Thank you Lizze & Ron

A Wilmore

8 months ago
The Staff is very Professional and Friendly They made it very easy for me to pick out the perfect storage for me and my family!

Nathaniel Baker

7 months ago
Carlos is a very helpful with all my needs an the prices are great so glad i found this place

Frank Avery

5 months ago
Great place the staff are very friendly and helpful shocker to see how big the facility was would recommend going here

Micheal Apossu

4 months ago
Great place secure location from what I can see carlos really did help me out when I came to him in need would recommend this facility to friends and family

Adam Frosten

4 months ago
Lizze is the best she definitely knows how to make a customer feel secure about storing

CincC Indy

3 months ago
Super friendly staff. Very easy experience. In and out with no hassle. Highly recommend this option (I spent three dreaded hours at the U-Haul storage up the street walking away empty-handed Only to stumble upon this place and was extremely happy with my experience here)

Devron Thornton

2 months ago
Lizze is Super Friendly. Convenient. Price was right. She answered every question I had. Will definitely recommend to my associates.

javaar Henderson

2 months ago
Experience was great. Going through a tough move and this was the easiest part. Very professional and knowledgeable.

Angela moore

1 month ago
Perfect storage area, clean and convenient. Very wonderful family owned place. Gives you a personal customer/owners feel that you dont get these days.

John Malave

1 month ago
The customer service Damaris was so helpful in answering all my questions and her pleasant demeanor sold me on renting a storage space at this facility. Felt like I had been a valuable customer for years. Thank You! Definitely would recommend.

Michael McGrew

3 weeks ago
Liz was super awesome she allowed me to look before I committed She was very informative and super polite. She should be the store rep. Super impressed. They need to have more Liz's working in today's business'

Kristen Till

3 weeks ago
Excellent customer service from Carlos. Very professional and the storage units were available at the time I needed them

vonnell baylor

11 months ago
Very helpful staff they handle of all my questions and concerns very quickly. Location is great, it's nice that you can pull up to your unit. And it's pretty clean there

kingmoneypro i like money and i can't not lie!

1 month ago
Carlos was helpful and explained all the details really well. Refreshing to get good customer service .

IHaveTheSoftestTouch

2 years ago
I am an ex-client of U. S. Storage Center. I used their services from October 16, 2014 thru April of this year, 2016. During such time, I had a pretty good experience, meaning that the customer service as far as a month-to-month interaction is concerned, was great. I feel their facility is secure. I would recommend U. S. Storage Center as it also always for 24hr access to your personal property...something most storage centers do not offer. U. S. Storage Center also offers great move-in options; I had a choice of a rent discount on my first month's rent or use of their truck to move my belongings into their facility. HOWEVER, I must warn you that if your items get damaged on their property and U. S. Storage Center have to pay up; they will terminate your lease the next month. You see, due to neglect, U. S. Storage failed to remove all snow from in front of the storage units causing the snow when it melted to back up into the storage unit and when the temperature dropped it cause a sheet of ice to form. Nonetheless, what I did not realize was that unless you pay U. S. Storage an addition rental fee each month, which is not insurance though it implies that it is, U. S. Storage lease agreement says U. S. Storage is NEVER liable for ANY damage to YOUR property...even if U. S. Storage is negligent and at fault. For my damage property, U. S. Storage Center first offered me a measly $500 of my $4733.50 loss because, I did not pay the "additional rent," which if I did; up to $2500 would have been cover, but under certain terms. My insurance company unfortunately did not approve claims of damage caused in that manner. I filed against them in District court and U. S. Storage centers wanted to settle out of court, I refused. On March 16, 2016, I received a moderate settlement, less than want I originally sued for and on April 25, 2016, I received a certified letter that my lease was being terminated. I had to vacant my stored items by May 31, 2016 or my personal property will be thrown out. Keep in mind that I have NEVER been late on my rent. Renters beware, as those terms I spoke of, U. S. Storage lease also says that you, ...cannot storage artwork, jewelry, antiques, heirlooms, collectibles, or any property having special or sentimental value." If you storage these items, DESPITE paying the "additional rent" for damages or lose, etc., you WILL NOT be compensated. Isn't storing property having special or sentimental value the reason we use a storage facility...to secure what's valuable or worthy of safety? In conclusion, U. S. Storage Center is a great place to storage your personal property if you're looking for a secure facility with 24hr access that allows you to use their truck to move your property into their storage facility, HOWEVER, as long as you do not store anything of value at U. S. Storage Center, pay U. S. Storage Centers "additional rent" that's not insurance to protect your non-valuable items, and/or never have a loss (damage to your personal property), you will be very happy with U.S. Storage Centers, as I once was.

Michael High

1 year ago
Workers,helpful,given truck to move things free,initial offering ok, month to month lease.A lititle pricey but few blocks,from my home. Also does not payment system that,allow me to pay from my bank billpayer.Did not like that.

Darryl Bunting

9 months ago
Very rude manager Carlos makes everything harder than it has to be, he will even go as far as to lie about services he can provide just to give you a hard time. He even refuses to give you his district managers info. But the District manager is professional and quick to resolve any issues, as well as assistant manager is absolutely great and friendly goes above and beyond she should be the manager.

Darryl Bunting

9 months ago
Very rude manager Carlos makes everything harder than it has to be, he will even go as far as to lie about services he can provide just to give you a hard time. He even refuses to give you his regional managers into. But the assistant manager his wife is absolutely great and friendly goes above and beyond she should be the manager.

natasha brown

9 months ago
Horrible! MY property was damaged they are very unprofessional!!!! Take ur money and property elsewhere. Ive been tryna get a claim number for my damaged property for a month. Ive been calling and calling! Every month my storage was paid. Took my things out and they were damaged. Still havent been compensated or even apologized too! Worse experience EVER!!! Ive called the district manager corporate noone has contacted me yet!

Shanell B

6 months ago
This place has a major rodent problem there where rats turds all in my boxes and all over my clothes. I would not recommend this place ! My things where there for 1 month and was completely covered with turds.

india shufford

2 months ago
The short man that sits in the office has terrible customer services skills. He completely lied in my face and is just simply lazy. Us Storage will be losing this customer i will be removing my belongings from this property Asap!
See all Reviews

Kate N.

2 years ago
U.S. Storage is awesome! Extremely professional facility - clean, spacious, and wonderful to work with!
See all 4 Reviews

Storage Facility Amenities10 Amenities

  • 24 Hour Cameras
  • Boxes & Supplies
  • Business Center
  • Climate Control
  • Drive-up Access
  • Mobile Storage
  • Online Bill Pay
  • RV, Car, Boat
  • Truck Rental
  • Wine Storage