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Secure Storage - Redlands

31547 Outer Highway 10, Redlands, CA 92373

Office Hours
MON - SAT9am - 6pm SUN11am - 4pm
Gate Hours
Daily6am - 10pm
Google Reviews
rating 4.2
Write a Review

Scottie Williamson

4 years ago
rating 5.0
I like the lady that runs the place she is friendly and the place is really clean and its close

Rockz & Dirtz

4 years ago
rating 5.0
Very nice and helpful staff. Clean facilities and best value. Gate is not open on holidays like other facilities

Ryan Evans

4 years ago
rating 5.0
I really like this place, the manger was really helpful and they had the best rates on storage in Yucaipa. Thank you for your help

lonnie d

3 years ago
rating 5.0
The staff are super fantastic! They are super helpful and friendly. The rates are awesome. The facility is always clean. And most important, the facility is safe and secure! Easy freeway access. The website is even spectacular and user friendly! I highly recommend Secure Storage to everyone!

L Kenney

3 years ago
rating 5.0
Very happy to suggest this place for storage. Shelle is awesome and understood what I needed. Very high confidence in our transactions and good prices!!

John Doe

3 years ago
rating 5.0
The front office is incredibly clean, and the manager of this place knows her stuff. I had a lot of questions about what I could and could not store, what their billing process was, what was involved when it came time to move out, etc. and all of my queries were answered with knowledge, courtesy that left me with the feeling that I could ask her just about anything and I would have an answer. The manager there is helpful and best of all, she is available! If she is not in the office there will be a sign posted in the front window of the office that has a phone number you can call that will directly contact the manager on duty and will get them back to the office in no time to help you. Never had to wait for anything. Last, but not least, their prices are the lowest in this area. I know because I checked every self storage place around. This is the only place that did NOT have some kind of under-handed deal going on that had you paying more than you should. Honest, exceptional customer service, great prices and month-to-month contracts. What else would you want? Highly recommended!!

JK Lewis (Secure Storage)

3 years ago
rating 5.0
The front office is incredibly clean, and the manager of this place knows her stuff. I had a lot of questions about what I could and could not store, what their billing process was, what was involved when it came time to move out, etc. and all of my queries were answered with knowledge, courtesy that left me with the feeling that I could ask her just about anything and I would have an answer. The manager there is helpful and best of all, she is available! If she is not in the office there will be a sign posted in the front window of the office that has a phone number you can call that will directly contact the manager on duty and will get them back to the office in no time to help you. Never had to wait for anything. Last, but not least, their prices are the lowest in this area. I know because I checked every self storage place around. This is the only place that did NOT have some kind of under-handed deal going on that had you paying more than you should. Honest, exceptional customer service, great prices and month-to-month contracts. What else would you want? Highly recommended!!

Sheri Taylor

2 years ago
rating 5.0
Great place ....

Lynda Tapp

2 years ago
rating 5.0
Great customer service.Very clean facility.

Mark Jamieson

1 year ago
rating 5.0
Rebecca was great helped us out wonderfully. Convenient location. Everything looked well taken care of.

Laurie Krall

1 year ago
rating 5.0
Shelly on site manager, was extremely friendly & helpful. I would recommend Secure Storage highly. Thank you Shelly

riley evans

1 year ago
rating 5.0
Very friendly staff and love the autopay email

Matt Clayton

8 months ago
rating 5.0
Always friendly and great customer service. Will definitely recommend to friends.

Mya C

7 months ago
rating 5.0
Ive used this facility for a number of years. Clean and spacious.

Michael Meave

7 months ago
rating 5.0
Fantastic facility and the customer service was wonderful. Thank you Miss Shelle!!!

David Finley

7 months ago
rating 5.0
good pricing, nice people, safe facility.

Red 2 theone

4 months ago
rating 5.0
Great customer service. I could not have had a better experience.

Lourdes Gonzalez

4 months ago
rating 5.0
Great customer service great secure self storage

Ciera Luevano

3 months ago
rating 5.0
Always friendly and welcoming staff. My things are safe and I'm a very happy customer!

Jordan Mertins

1 month ago
rating 5.0
Thank you to Secure Storage for helping me with fast and Friendly customer service! The facility manager, Shelle was awesome! Good prices, secure for safe keeping

Tammi Lynne

3 weeks ago
rating 5.0
So far so fabulous! Both Shelle and John are just delightful. I have enjoyed their quick wit and phenomenal customer service. The place is so clean, looks great, and the ease of access is on point. I really like my space!

PAGANUS GRIMLOVE

3 weeks ago
rating 5.0
2nd time renting and have refered others to the place, shelle is very helpful.

Jen Rivera

6 years ago
rating 4.0
I have rented storage spaces from several other facilities near by and by far Secure Storage has the best prices and friendly customer representative to help with any question.

libertarianation1

5 years ago
rating 4.0
I agree there was a slight bait and switch, but they still have more reasonable prices than most other facilities.

ivon ceja

3 years ago
rating 4.0
Good service

Jason Ryan

3 years ago
rating 4.0
All storage prices have skyrocketed. This price is lower and place is srcure

Raquel Hall

3 years ago
rating 4.0
Great customer service. I feel my belongings are safe and secure. A little pricey tho.

Kathleen Coleman

1 year ago
rating 4.0
Convenient on/off. Good staff on site.

Jerry Spinelli

2 years ago
rating 3.0
My stuff is still there

Raquel Hall

1 year ago
rating 3.0
This storage is safe and convenient!

Sam Coyazo

6 years ago
rating 1.0
Bait and switch is what this place should be called! I rented a storage unit on the 12th of June. They had a special of $129.0reg. price $159. I was expecting a pro-rated amount. But with the insurance and $20.administrative fee it brought everything up to $159. (Btw, you must purchase the insurance fee) and the administrative fee, what's that?? So apparently they deducted $28. from the original fee of $159. and not the running special they baited me with.So they deducted the pro-rated fee from the actual price. Why? Well she explained to me that that's the way the computer does it and they could not pro-rate it at the special they were promoting. Huh? Also does $28. sound like it's pro-rated from $159.? I would hope that they actually honor their specials and not blame a computer!

Diana Quesada

4 years ago
rating 1.0

Melissa Thompson

7 months ago
rating 1.0
This storage unit was fine until they added new locks to the hallway units, did not inform me that there was new locks on the hallways so i had to go back during office hours, she then gave me a hard time on getting the combination and was just extremely rude, then 2 weeks later i come back and the code doesnt work??? i go to the office and she very rudely told me they should have informed me with a text that they changed the code therefore wouldnt give me the access code to the hallway where my belongings were being stored. So unless you dont want access to your belongings i 10/10 DO NOT recommend!! will be switching facilities ASAP

Hope

3 weeks ago
rating 1.0
They lie that they will not raise the price of storage before a year is out plus stated they barely ever do; yet, they have-fifth increase in just over two years with the first being a few months in. They do not answer their phone and I HIGHLY recommend to store your stuff elsewhere. It started out at $77, now it is at $125...no reason given nor any notice.
See all Reviews
rating 3.5
16 Reviews
Write a Review

Jordan L.

2 weeks ago
rating 5.0
Very satisfied and happy with Secure storage!! Shelly is so helpful and goes above and beyond!

John E.

10 months ago
rating 5.0
Wonderful all around experience. Shelle was kind and friendly and clearly communicated the rules and guidelines which were easy to follow. The space was as...

Ryan M.

3 weeks ago
rating 1.0
This place is unscrupulous in their business practices. I was told upon renting a unit that price increases are rare, perhaps once a year or so. This turned...
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  • 24 Hour Access Upon Approval
  • 24 Hour Cameras
  • ADA Units
  • Boxes & Supplies
  • Bright LED Lights
  • Carts & Dollies
  • Commercial Storage
  • Drive-up Access
  • EZ Access
  • EZ Drive In
  • EZ Drive Thru
  • Exterior LED Lighting
  • Extra Tall Ceilings
  • Free Lock at Move In
  • Gated Entry
  • Interior Hallway
  • On-site Management
  • Online Bill Pay
  • Online Rental
  • RV, Car, Boat
  • Rental by Phone
  • Roll Up Doors
  • Storage Protection Plan Available
  • Touchless Rentals
  • Truck Rental