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Storage Customer Reviews
Nancy Quintero
2 years ago
I came in today just for pricing since I had storage spaces in other places and I left with a space rented out. They had amazing deals for the first month. Its very convenient right by the freeway. The associate go assisted me was very helpful, Mengjie gave me suggestions on what would be my best deal. I love this place and how much money I saved. Thank you US Storage Center!
Sss M
2 years ago
Amazing service, amazing place, amazing prices! I was very happy with how easy and quick storage can be! Thank u guys!
Anthony Osorio
2 years ago
Exactly Services and helpful, always friendly and siads hello with a smile. Places is very well keeped
.Alfred
3 years ago
US storage centers is convenient to csula. Very secure and clean. I am glad to have purchased a storage unit because I can store my stuff here for the summer.
Miinn Fok
2 years ago
I like this facility. It's really clean and organized. The workers are really helpful and friendly. The price is also great. I will recommend this place to my friends. I met mengjie and he is the best he explained to me everything I needed to know and I was satisfied.
Bertha Garcia
2 years ago
The area in this storage center is clean, safe and convenient not to mention the prices are the best compared to other storage places. I really liked the friendly and helpful service I got from the assistant manager Mengjie Chen. He was very helpful and informative in helping me pick out a storage unit for my needs. I am so pleased I came to US storage in Alhambra and thankful that Mengjie was there to assist me.
Juanita Bermudez
2 years ago
Excelente service and very affordable prices. Very clean facility. Cleo and mengjie are awsome. Rent With them and proof by yourself.
Wilson Chen
2 years ago
I like this place very much. Cleo and Mengjie is very friendly and helpful. Thank you!
Zenaida Morales
2 years ago
Excelent service , wonderful customer service experience . Very reazonable prices asl for cleo or mengjie
Ernesto,Jr Espiritu
2 years ago
Cleo was so helpful the Storage were clean and prices are reasonable. If your looking for a Storage don't hesitate and take a look at this Place. Don't forget to ask for Cleo!
Dorie Belmonte
2 years ago
It's very convenient. Price is right specially for a climate-controlled storage unit. Very clean. The gentleman who helped me, Mengjie Chen was very nice and very helpful. Excellent customer service.
Reina Estrada
2 years ago
This is a very good place. The staff is excellent, very respectful, helpful. Very low prices that fit our budget. I would recommend this place to anyone that wants to rent a storage
Franz Macias
2 years ago
Great place to go for storage. Very affordable prices and I was able to borrow a moving truck which was really nice. I highly recommend this place, it is a very secure storage space .
Liliana Lopez
2 years ago
Great experience Sam and Cleo helped me out was cheaper than expected and they were fast and efficient will be recommending this place.
Jessica Zigman
2 years ago
I came in with a friend to check out some storage. We came in with a warm welcome by the property manager named Cleo. She was very helpful with our questions and was very knowledgeable. She took us to one of the units to show us the size and was showing us how we can get the most out of the unit with the things we need to store. I would recommend this storage because of the help we got, the cleanliness, the organization, and mainly for Cleo. Cleo is a great asset to the business.
grace c
2 years ago
I rarely write reviews but I had to write this for us storage only because they were so wonderful and provided such exceptional customer service.
The facility is very clean which was a must for us in choosing a place to store our things. They have carts you can use to move your items and if there aren't any available, they will go out of their way to find one for you (thanks Mengjie!) They have 3 floors plus a basement of indoor storage units available and access to even the 3rd floor is very easy. And they have a moving truck you can borrow for free whenever it's available.
Their pricing is great and actually cheaper than others in the area and you get a newer and cleaner facility! Believe me, I checked around.
And most important is their customer service is the best. I dealt with a few different employees because we had to switch our unit to a larger one and all of them were so helpful and wonderful to deal with. Mengjie, the assistant manager, was a very enthusiastic, hard working employee who knew his stuff about the facility and provided great advice on how to best store different items. And then there's the beautiful Cleo, the manager, who just loves what she does and it shows in her exceptional customer service. She was able to find us a larger unit very close to our existing one which made it so easy for us to move our items. She's personable, knows what she's doing and does her best to make things easy for the customer.
I would highly recommend us storage in Alhambra if you're looking for a storage facility. It's clean with friendly, knowledgeable employees and reasonable prices.
Ricky C
2 years ago
Mengjie and Cleo they are the best. Very friendly and good customer service . Excellent location close to my house . Very safe and secure place you need to use your own passcode to get into the property. They have surveillance cameras and excellent gate access control. I recommend them .
anthony talavera
2 years ago
Moving truck free of charge great added bonus. Simple and very easy to set up with automatic payments I don't have to worry about. No hidden fees !! *****
Weng Justin
2 years ago
Great customer service by me gnus and Cleo . Very nice place and you feel a lot of pace inside of the property. Mengjie and Cleo are very professionals they really help you to make a wise decision and help you to find the best price . Very competitive prices
Lariz Banes
2 years ago
What a great choice! I found US Storage Centers on Yelp and decided to come check the place out. The units were very clean and organized, and the sign-up process was super easy. They have trolleys available at all times for easy transport and the security is stellar. Cleo was extremely helpful and friendly. I'd definitely recommend this place if you need to store quickly and safely.
DJ DE-NO
2 years ago
Great Customer service! Fast response! And very clean! I feel very comfortable with leaving my belongings here!
Motivating Mike
2 years ago
Ms. Cleo was a fantastic individual! Not only does she tell you your future, but she provides great customer service and makes sure you obtain the lowest rate possible for your storage unit! She helped me and my colleague out as we attend Cal State Los Angeles. If you end up coming to this location expect great rates and deals! Miss Cleo was FANTASTIC!!
Dan Pham
2 years ago
I am attending Cal State LA, and just finished the acedmic school year. My friend and I needed to find a place to store my items and we did not want to take it back to Sacramento. We searched for storage places, and this location popped up first so we decided to go to the location and look for our options. The front desk clerk, Cleo, helped us out on what storage space I needed even if it was only for two months. She was very friendly and had a great attitude to help me out. I was very impressed with her professionalism and she gave the best rate for us! We definitely recommend this place!
Charisse Sampson
2 years ago
I love it here. Very welcoming,,friendly staff. Cleo is always very helpful. Very clean bathroom and property. Would definitely recommend to anyone.
Robert Shen
2 years ago
Wonderful service. Very clean and new facility. Convenient location. Excellent rates and friendly staff.
Cleo from the front office staff provided excellent and professional service. Top notch quality storage center.
Rosario Ortiz
2 years ago
I'm a first timer with a storage facility. I had a very pleasant and professional experience with Cleo. She was very informative and accommodating. One of the best customer service experience I've ever had.
Letty Rendon
2 years ago
Cleo is friendliest storage i EVER been to. Helps alot by explaining and understanding my personal needs. I left my other storage 1/ 2 way through month.
mia sugi
2 years ago
It was a great experience in every way. Mention was most helpful. As far as storage units go... this one is at the top. Clean, convenient, and new.
JamieAnn Bero
2 years ago
I have had the pleasure of renting with US Storage before in the past and their service is nothing but 5 STAR! AMAZING customer service, CLEAN and SAFE storage, and EASY accessibility. Moving is never fun or easy but US Storage makes the process so much less stressful! This will be my second time renting a space with US Storage and I can genuinely say I will never go anywhere else. I have rented with Public storage before in the same area and it just doesn't compare!! You feel comfortable leaving your valuables here. It is a safe and clean location that is genuinely concerned about your satisfaction! I was also fortunate enough to work with Cleo and she is absolutely amazing. I was in a tight bind and I need a lot assistance and she helped throughout my whole process! EXTREMELY helpful! Trust me, don't waste your time anywhere else!
Crispin Nunez
1 year ago
Great safe place to store items. The alarm system at U. S. Storage let's me sleep comfortable at night.
Rhandy Gamboa
1 year ago
First time on USstorage and so far my experience has been great. Freeway close facility, indoor units and Customer service, Ms. Gabriela has exceptional customer service and people pleasing personality. She earned her self a five star but we are all human so I will give her a 4.5 eating.
L Lin
1 year ago
NEW !! Clean location with great staff help. The building is all metal, no rotted wood panels !! ELEVATORS that work great and clean parking lot...Thanks !
Victor Meza
1 year ago
Gabby was the best . This place is new and secure with all the latest technology. I feel save storing my stuff here and with the great customer service provided by Gabby ,,,, well it was just that easy !!! Thank so much Gabby for all of your help and great customer service and providing me with the 2 months half off !!!!
Jay Ci
1 year ago
Amazing Customer Service from the moment we walked in Cleo made us feel welcome and answered all questions with speed and accuracy. She handled several customers without flinching and kept everyone happy
Endy Lira Kusuma
1 year ago
Mengjie helped me rent a 10x10 unit over the weekend. Hes very polite and professional eventhough its a Sunday. He knows his stuffs very well. The place is clean and cool. Highly recommend!
Vahram M
1 year ago
Great customer service! The first thing I noticed, the facility was SO Clean! Very Secure too. I can't say enough good things about this company. They always take good care of our stuff. Thank you US storage!
giovanni vazquez
1 year ago
I had a great experience at us storage centers today. Great customer service and friendly smiles and very helpful. They had exactly what I needed and for the right price. Thanks
Jane Wogahn
1 year ago
Us Storage is immaculate! Cleanest storage unit in Alhambra and Monterey Park. I feel good about keeping my belongings there. The staff is friendly and Mengjie Chen, the assistant manager is awesome, he has great customer service. The rates are really competitive to nearby storage units. I highly recommend this place!
Jane Wogahn
1 year ago
Us Storage is immaculate! Cleanest storage unit in Alhambra and Monterey Park, or that I've ever seen. I feel good about keeping my belongings there. The staff is friendly and Mengjie Chen, the assistant manager is awesome, he has great customer service. The rates are really competitive to nearby storage units. I highly recommend this place!
UPDATE: 4-18-18
I set up an appointment to use the moving truck. Truck was clean and rode great. Cleo, property manager, was so helpful and sweet. I forgot my insurance card and she suggested calling my insurance company and having them email it over. She even printed me a copy for my car. Very thoughtful and above and beyond customer service.
Arienne Gachupin
1 year ago
Cleo was the most helpful with my last minute move. She went out of her way to give me the best deal according to my needs. I'm thankful I found this place. It's a new, beautiful and safe building.
Update***
Today, 3 years later, I'm deciding to come back to do business with US Storage Centers. They are great with helping you find the right storage size, and accommodate you with all your storage needs. I'm so thankful for their help. Moving could be so stressful.. it's great to know a storage place that you can trust. Cleo is the absolute best!
hetzabel hernandez
1 year ago
I was looking for a unit at a reasonable price and drove by US storage centers and could not pass the opportunity after Cleo found the best deals for me. Location is super and well lit and definitely made me feel safe.
Mikey G
1 year ago
I was in a hurry and The Property Manager was very personal and helpful to help me get the right size unit for my growing business/industry i am in...thanks Cleo
Mandy Situ
1 year ago
Excellent service and very clean property. Mengjie and Cleo help us to make a wise devotion base in our storage needs. The best in town and they provide free move in truck and very convenient access hours and location right next to the 10 fwy. Come and prove by yourself you will not regret it .
PopShop Klassix
1 year ago
Weve been using this branch of US Storage Centers for 5 years. We have never had any issues with this location. The management keeps the facility and units clean. They also go above and beyond to cater to the needs of the customers. We recommend this location to our friends and family!
Manuel Meza
1 year ago
I have been a customer for over 3 years. I absolutely love it here. The staff is always helpful, and I have access early in the morning and late into the evening.
Ma. Ynez Garcia
1 year ago
Love this storage facility.. The staff is always so friendly and helpful.. Ive been at other storage facilities and i could see a difference in the customer service.. Cleo, Mengie and Richard are a great asset to this company and facility.. I plan to continue using their services for a very long time.
lauren squints
1 year ago
5 stars for cleanliness. Walked in and immediately noticed how well kept the lobby was. Also, very nice manager, Mr. Chen. You can tell the owners here care about their business.
Jakob Macedo
1 year ago
I came here confused on how storage places worked until I was met with exceptional customer service. Richard helped me gain an understanding on storage places. I now feel that I can come here and not have to worry about anything due to an informative employee.
Joe Felix
1 year ago
I have been to so many storage facilities and this is the best one BY FAR! Completely indoors and AIR CONDITIONING!! You can't beat that! The staff is also incredible. Cleo and Mengjie bent over backwards to help me with everything I needed. Highly recommend this place.
Thomas Wilkerson
1 year ago
Great service. Very helpful. If you didn't see, they offer free truck rental with storage rental to help you move in. Very convenient!
Rusty Bowey
1 year ago
I'm been here for long time and still happy with the service provided here, they have this place clean. And spacious. Mengjie always remind me to make my payment and a our late fees. Cleo is very helpful too
Jose Tlahuel
1 year ago
I'm very pleased with the service. The facilities are tidy even the restroom. They have very reasonable prices and the person in charged I talked to was very friendly. I would definitely recommend this place to my acquaintances, Mr Mengjie was very helpful.
Rick Kanamoto
11 months ago
I was a little nervous about renting a unit but my experience was great! I got all my questions answered clearly and easily understandable. Cleo and Nicole handled all the transactions in a professional and friendly manor. I really did feel welcomed and know all that I can expect and what is expected from me. Look forward to my ability to store extra stuff!!
Jenny Diaz
11 months ago
Oh my goodness!! This has been the best customer service experience i have ever encountered! Cleo and Nichole were so great to me and my partner, super helpful and informative and made us feel so comfortable. They are so funny and full of positive energy it was great!. Highly recommend this location to store your items also very protected and cautious! Tell your friends! Your family! Tell everyone! You won't regret it pricing is super affordable and the specials are definatly a plus!! Bravo!!
Lydia Lewis
1 year ago
Great place! The customer service is excellent! Staff have a positive attitude. Nice and clean. Cleo the nicest person. She helped me with everything I needed. If you rent a space at the Alhambra location ask for Cleo. She will provide great service.
Donna Tu
11 months ago
It is my first time renting out a storage unit and Cleo made it as seamless and easy as possible! I wasnt sure which size to store my furniture and Cleo gave me the best advice and really tried to help me figure out which is the best unit for me. She walked around and opened up a bunch of units to let us gage what size we would need and what she recommends would be the best fit for us. She was thoughtful and funny and made our experience enjoyable! She even stayed after the closing hours to help us! Cleo went above and beyond and I highly recommend her to anyone else who is exploring storage rentals! Ask for Cleo! 5 stars! Highly recommend!!!
thien pham
10 months ago
Wonderful staff and facility. Cleo was able to show us several units and even stayed later to help us. Facility is kept clean and has easy access right off the freeway exit.
Barbara Ruiz
10 months ago
Love my 5x10 unit at Us Storage. Nicole was very helpful and patient with all of my questions. She showed me around so I can pick the right unit. I had a great experience its was fast and easy.
William Hunter
10 months ago
Just wanted to thanks the team at US Storage centers. They were so helpful, and the location in great condition and easily accessible. And it being the holidays I am more surprised on how easy they made it for me. Thank you!
rj lee
8 months ago
I just closed my unit because I'm moving to another state. I've had this unit since they opened the new building. Mengjie Chen was key to why I'm giving this review. He wasn't there when I left but I wanted to personally thank him. Over the years, trying to let go of personal items has been emotionally hard, and he would come by and check on me and encourage me "let me take this for you, it will be less stress, you'll see." I'd get migraines and be on the verge of tears after hours of purging, and that simple kindness (which was more work for him) would be a huge relief. He even remembered small personal info we talked about the last time over six months ago. A really good human being. Because of his genuinely helpful and kind heart, an always clean and safe building and tenants, and an overall positivity in the music and atmosphere, it was probably the only 100% satisfied customer experience I've ever had in anything (that says a lot about how picky I am). I actually felt tempted to hold an empty unit because the service was so good! I was sad I didn't get to say this to him in person, but thank you. Business really is about people. If I move back, I'll pay any price if he is still here!
Annette Gascon
8 months ago
Nichole was such a pleasure to deal with. She is professional, courteous and was very detailed and informative. The office was busy as she was the only one on staff at the time we stopped by. She was friendly and attentive and helped everyone that was in the office. This is the first time I rented a storage unit and she made very easy. The facility is clean and well organized and would recommend this place if you need a storage facility.
Carlos J Montoya
8 months ago
I was putting my things on a cart. Nichols G. asked me if everything at U.S. Storage service going good. I was amazed n glad she had time to ask me about our services. I really appreciate what she did.....
Karm Cooper
9 months ago
Great Service! Nicole is awesome! She really helped me out. Very pleasant. I would recommend this place to anyone looking for a great storage!
James Lin
7 months ago
Nicole is just great. Good facility. It is really nice to be able to use the moving truck for free. I think this is very unique. Overall I am very satisfied!!
Annie Lin
8 months ago
Cleo is fantastic. Come and ask for her she will show you all the options and help you find out what works best for you.
Free move in truck to help you out too. Glad we came here!
Manny Ramirez
7 months ago
This place is amazing! I have had me storage for years and they are always so helpful and clean. Talk to Nichole she is very helpful
Jennifer Arreguin
6 months ago
This is a great place to rent. It is very clean and affordable. I would recommend it to anyone. Cleo was very friendly and helpful.
Jeff Clark
5 months ago
They were all ready with my online reservation and got me signed up and loading my storage space very quickly. Didn't need my own lock because they have secure locks already. Overall, security seems pretty good.
Kira Wilson
5 months ago
I had a great experience here. This was my first time renting a storage unit and everything was super simple. The assistant manager Nichole was very helpful.
Brenna Jensen
5 months ago
This location was very clean and well organized. The person who helped us, Mengjie, was very helpful. He made sure to get us the best deal possible and ensured the information was clear. I highly recommend this place!
Sam Vargason
5 months ago
I am getting a unit with some college friends so we can keep our dorm stuff in LA over summer break while we go home. The units are very nice and the service was great as well. Mengjie helped us get a cheaper unit and a great discount.
Belem Rodriguez
3 months ago
This is the best storage center in Alhambra! My family was looking for a last minute availability to rent a storage and Cleo was super helpful in the entire process. She was super informative, friendly, and helpful! She definitively relieved the stress of moving. I will definitely make this my go to storage!
Donovan Brooks
3 months ago
Came In Today and I was greeted By The Great Miss. Nichole! Moving is already a drag for me but at least when I get here at U.S Storage she makes it all that much better!
Also makes me feel a little better about paying U.S Storage each month knowing they have people like her.
Anna Felix
3 months ago
Great service by Nichole. Easy reservation process and free moving truck which saved some money. Very clean facilities and easy access. Highly recommended
maria rodriguez
3 months ago
This place is amazing Cleo provides such good customer service. She took her time to show us different spaces and suggested their moving service, which made it a lot easier for me. I definitely recommend this place.
Enrique Roblez
3 months ago
Stopped by and was surprised to see the friendliest face. Nichole was very helpful. She let me know all the benefits and features and gave us a great discount ask about the move in truck.
Ken Polydor
2 months ago
After spending a whole day looking for a decent storage, I came across US storage while I was driving on the 10. Most of the other facilities that I went did not meet my needs. I decided to check US storage out. The place was clean and looks new. Nicole was phenomenal. She was very patient and helpful. She takes her time to help me find a great size storage. Excellent service! I would strongly recommend this place.
Lucy Clarke
2 months ago
I am very lucky today. I got great service with Cleo and Noe they so professional and nice answered all my questions. Happy to rent storage here.
One Click Stores
2 months ago
I tried different storage and other storage I have bad experience but US storage is very safe ( has Alarm system each individual unit) . The property manager CLEO is very helpful and nice. Service is like a 5 star hotel. If anybody need safety dont care couple dollar cheap price direct go to US storage in your area . Best storage ever ....
Chen Yang
2 months ago
Honesty and exceptional customer service goes a long way. Even though I ended up picking another facility for personal reasons, Nicole was so nice and helpful that I would highly recommend talking to her especially if you have never used a storage unit before. She will take EXCELLENT care of you and help you make the right choice!
Joshua Ahn
1 month ago
Rented here for four months and was the best storage experience I ever had. Fast move in/out and they even have a move in truck to assist you. Special shout-out to Menjie and Nicole for their assistance.
Jannette Mendoza
3 weeks ago
The manager Nicole was very helpful. She is always smiling which makes you feel very welcomed. We are very happy we chose this storage facility.
Ruby Fausto
3 weeks ago
This place is pretty nice. They have great features I got a air conditioned unit in the basement and it keeps all of my items safe and secure love this property
Ke Liu
2 weeks ago
I decided to choose US storage center, since the unit is spacious, the rent is very reasonable, I got a first month 50% discount and free truck for one hour. Mengjie is super friendly and helpful. Why not?
Faith London
2 years ago
What can I say ....in the beginning they were really great... storage facilities always clean. they were very helpful .... in the beginning but I've been using them for approximately 6 months now and there seems to be a lack of organization or management. Best advice to give is to use Bill pay. If your one day late they become very rude , assuming you don't want to pay. They will not take another card over the phone, and told me they will 'send' authorization form by email but never did, then didn't want to deal with it. I would say it's hard to keep up with those antics when you have a busy life style. This is supposed to be a storage facility not a collection agency.
Robert Smart
2 years ago
BAD CUSTOMER SERVICE! DON'T BELIEVE ALL THE 5 STAR REVIEWS, I WAS A VICTIM OF FRAUD BY THIS COMPANY! THEY WILL ASK YOU IF THEY CAN BARROW YOUR CELL PHONE TO INSTALL AN APP SO YOU CAN GET A DISCOUNT BUT WHAT THEY REALLY DO IS LOGIN TO GOOGLE TO GIVE THEM SELF A 5 STAR REVIEW! DON'T BELIEVE THIS COMPANY THEY WILL NICKLE AND DIME YOU! MY FIRST MONTH WAS THE AGREE LOW PRICE AFTER THAT MONTH MY STORAGE ROOM WENT UP $190 !!!!! THEY SAID EVERY MONTH THE PRICE GOES UP!!!!! LOOK SOMEWHERE ELSE TO STORE YOUR ITEMS! THERE ARE BETTER PLACES TO STORE THAN THIS PLACE BUYER BEWARE!
THIS PLACE IS INFESTED WITH COCKROACHES... LOOK AT YELP FOR REAL REVIEWS ABOUT THIS PLACE! YOU HAVE BEEN WARNED!
Mia Strong
2 years ago
They promised me two months at 50% off; however, after prorating the first month, they only gave me one 50% off discount. I called, and a rude employee argued with me, telling me I already received the discount. I told him I have done billing, professionally, for over two years, and since they are not on off-cycle billing they need to discount my bill. He, then, emailed me my initial contract and hung up. I sent the manager two emails and never got a response. As soon as I get my discount, I will take this down. A prorate is not a discount. It is a standard practice, and I only occupied the unit for 18 days on the first month. Since the amounts are different for months 1 & 2, it is obvious that they messed up my bill and are trying to charge me extra.
Sandy R.
1 month ago
I have very little positive experience with the storage business. Usually there is less than pleasant, informed, or attentive representation at the desk,...
Emma G.
2 months ago
Nichole and her manager Cleo were so helpful! They helped my roommate and I so much since we were under so much stress. I really thank these two for all...
Joy K.
5 months ago
In the area, you can't go wrong with US Storage Center! Cleo, Nichole, and Mengjie are all super friendly, knowledgeable, and accommodating. Their level...
Ryan Hesse
2 years ago