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Office Hours
MON - FRI9am - 6pm
SAT9am - 3pm
SUNClosed
Gate Hours
Daily6am - 9pm
Storage Customer Reviews
Erik Sanke
2 weeks ago
Roger, the manager, is very friendly and professional.
I can recommend this place.
Jacqueline Grant
3 months ago
The customer service received lived up to the online reviews; which is why I chose this establishment. Roger was pleasant, very accommodating and followed through on what he said. I would highly recommend this business.
Antisocial clothing LLC Antisocialclothing Blog's
3 months ago
Overall it was ok but the knob to turn the light on was always broken and had to go all the way around to the other one. Also it would be great if there were some fans inside. When I went to empty my storage it was so hot inside the storage it was hard to breathe and super hot. I had to stop and cool off in my car. It was hotter in the storage than it was outside. Even with the door open in the storage it was horribly hot.
Pamela N. McWhorter CFS AAMS CRPC CDFA AIF CRPS
5 months ago
Most pleasant Customer Service people!
Roger is wonderful!
Nikita Poole
7 months ago
Exceptional customer service! Professional! Clean office and storage units! Affordable pricing and great deals! Ideal location!
Juanita Williams
7 months ago
I LOVE LOVE LOVE American Classic Storage Mrs Anika is everything Ive been knowing her since the 2000s and I love Miss Joanne is so fun loving and just helpful. They make you feel so comfortable and like family there is no other storage I would be. I love American Classic Storage my family
Katie Nakaya
8 months ago
Great experience! Veronica helped set up a unit for me. Process was quick, painless, and efficient.
Wonderful staff!!
Ni'gea Tuft-Williams
8 months ago
Roger took very good care of me. He made sure all of my needs were met. This being my first time leasing a storage unit, I had a ton of questions. Luckily he had no problem answering them. I would definitely recommend American Classic Storage to anyone in the area!
Du'Ward Polk
9 months ago
Never had any travel with theft pretty clean facility. As a company it's okay but it's the staff that I like most
Gabbi DeJesu
11 months ago
From start to finish, American Classic has been nothing but a pleasant experience. Their website is very user-friendly and easy to navigate, they have great online rates/deals, and their customer service is outstanding. Ms. Veronica (she is SO SWEET!) helped me every step of the way and answered all my questions. I always get nervous with anything that requires signing a lease or rental agreement because you always feel like there are hidden scams or fees in the contract, but not here. Everything is straight forward, and no hidden fees or scams as long as you're a decent human being and follow their simple guidelines (I mean, if you vandalize their property, you're going to get charged. Duh!). Once all my paperwork was signed, another very sweet lady, Joanne, personally showed me to my own storage unit (it was all the way in the back, so they didn't want me to get lost). I also love that they have multiple ways to make your payments (online, call-in, check, etc); it makes it very convenient for people who live far away. I'm very happy I found them when I was researching storage facilities because I can't imagine another company being as professional, helpful, and courteous as this one. I'm very happy, and it's been a huge stress relief as I transfer out of Portsmouth to Newport News.
UPDATE: I had an emergency situation that caused me to need a bigger storage unit as I would not be moving to Newport News afterall. I went to American Classic and spoke to Ms. Veronica about my situation, and even though it was a very last minute thing, she was able to help me out and get me a bigger unit without any issues. It was an easy process transferring everything over, and I'm so thankful that Ms. Veronica was able to help. American Classic has honestly been a blessing, and they've lifted a huge weight off my shoulders as I go through a major life change! I appreciate them so much.
Gabbi DeJesu
11 months ago
From start to finish, American Classic has been nothing but a pleasant experience. Their website is very user-friendly and easy to navigate, they have great online rates/deals, and their customer service is outstanding. Ms. Veronica (she is SO SWEET!) helped me every step of the way and answered all my questions. I always get nervous with anything that requires signing a lease or rental agreement because you always feel like there are hidden scams or fees in the contract, but not here. Everything is straight forward, and no hidden fees or scams as long as you're a decent human behind and follow their simple guidelines (I mean, if you vandalize their property, you're going to get charged. Duh!). Once all my paperwork was signed, another very sweet lady (not sure of her name) personally showed me to my own storage unit (it was all the way in the back, so they didn't want me to get lost). I also love that they have multiple ways to make your payments (online, call-in, check, etc); it makes it very convenient for people who live far away. I'm very happy I found them when I was researching storage facilities because I can't imagine another company being as professional, helpful, and courteous as this one. I'm very happy, and it's been a huge stress relief as I transfer out of Portsmouth to Newport News.
Ds Dander
1 year ago
Horrible experience, Id highly recommend another company. WITH A INSIDE STORAGE. Not friendly either. The location in church land Portsmouth Va
Danielle Little
1 year ago
This is my second time using this storage area and they are great people to work with
Craig Jenkins
1 year ago
My wife and I were supposed to close on our home today, unbeknownst to is the Underwritter came back with additional questions.. We had the truck packed with no clear direction.. We called American Classic Storage at the last minute 5:30pm eastern time, and the Manager Roger was kind enough to wait for us to arrive to ensure we had a place to secure our belongings until we close on our home ..
I was overjoyed because we were stressed out and Roger was very courteous and displayed great care and concern as we navigated through a difficult day.. Wendy, was the initial person my wife spoke with and she almost made my wife cry as she was also very encouraging and uplifting... Good people can make a bad day better just as these two individuals have done for us ...
Thanks
Craig & Chrishanda Jenkins
David Tate
1 year ago
Very responsive customer service. Units looked recently renovated and in clean condition. Very convenient as well.
The Godfatheree
1 year ago
5 stars. Had absolutely no issue with anything. Payment was easy and affordable and if I did have any issues, contact and communication was great; no wait time.
Muriel Finn
2 years ago
I love this place the customer service from Veronica was outstanding. Veronica is a very knowledgeable person when it comes to doing her job. Veronica took the time to answer all of my questions an concerns. Veronica is supervisor an management material. Because of her this place is A 1 in my book.
Heather Harrington
2 years ago
Ive been a customer for over a year and I cant say enough good things about this place and the people who run it! Roger, who manages the place, and his Regional Manager, John, should teach a course on delivering excellent customer service. If youre looking for a clean, safe, well run storage with great rates, this is the place for you!
Horace B. Davis , Jr
2 years ago
Roger at the Portsmouth facility was very courteous,helpful and always there for any concerns. Good place for storing.
Dottie Self
2 years ago
Rodger was most helpful in determing the size unit we needed. Also, we've been impressed by how well the facility is maintained and the overall security of the property. I would definitely recommend American Classic Storage.
Susan Berry
2 years ago
You are making a great choice with American Classic. I rented unit for several months. Easy access, clean and secure facility, great rates and wonderful customer service...thanks Roger! Really saved me to find this place to store my stuff.
Kia Green
3 years ago
The customer service that I received from American Classic Storage was awesome! From my very first call with Jonathan, he routed me to Roger at the Portsmouth location. Roger gave me a beautiful tour of the facility, went over the details with the paperwork and I was able to move in at the timeline I wanted! I am very satisfied with my experience and the cleanliness of the facility! I would highly recommend American Classic Storage for their storage needs!
Wayne Cochran
3 years ago
Friendly, Clean/Well Maintained, Professonal With An Awsome Staff. Would Reccomend To All!
Tom Sanborn
3 years ago
I rented a 10'x10' unit for 2 years. Prices are competitive and reasonable. Access was never a problem, including while towing a 17' trailer with my truck to pack out. If I wasn't moving, I'd still be a customer.
corey wainscott
3 years ago
Quick and easy. I reserved my storage unit and was done in less than 20 minutes. $24 move in is awesome. Great customer service and a clean, secure ,well maintained place.
AnotherDayToday
3 years ago
Went here to help a friend pick up some things. Didnt see anyone inside but it looked clean and secure. Next to a gas station so its a convenient little nook. Dont follow GPS though. It takes you to a side entrance that is no longer there.
Latia Owens
3 years ago
I recommend this place for anyone looking for a good storage facility. The company is very professional and helpful. Great deal on their truck rental as well!
Nia Gibson
3 years ago
Roger and staff is amazing. Ive been with them for some years now and they are always pleasant and friendly. I highly recommend American Classic Storage.
Gregory Hayden
3 years ago
The facility is easy to use and clean. Roger is top notch and very friendly.
Brandy Cochran
3 years ago
This is a very secure location. They have a very warm and welcoming office with a friendly and knowledgeable staff. They also have a free move in truck that was very helpful and saved me a lot of time,headache, and money. They offer plenty of options to choose from like climate control unit's to store all my keepsakes. I can even store my R.V and boat here along with all my other seasonal items. Needless to say I'm very happy with my choice.
Lisa Williams
4 years ago
Roger was very efficient and extremely helpful! I would highly recommend this super clean facility for any of your storage needs.
Gregory Hayden
4 years ago
The facility is easy to use and clean. Roger is top notch and very friendly.
Richard Handy
4 years ago
Clean, functional storage space; less expensive than most; responsive management; free use of truck ($1/mile "for gas"). What's not to like, especially if you live close...?
Kate Hicks
4 years ago
This storage facility is clean and secure. The management was very knowledgeable on self-storage. I recommend this facility if you are needing a storage unit in the Portsmouth area.
Bob Andrews
4 years ago
Mr. Pugh is very accommodating. If you have special situations, he will do what is needed to assist you as needed. He maintains a very clean facility. Mr. Pugh is very friendly and polite. I would highly recommend using his storage facility.
Melea Caldwell
4 years ago
American Classic Storage provided great service. They were very welcoming, kind and supportive every time I interacted with them whether in present or over the phone. If necessary in the future, I will use them again!!!
ray koke
4 years ago
Very professional and friendly staff, and clean, well-maintained units. Highly recommended.
Roger Pugh
4 years ago
The site is well maintained excellent customer service will use this facility from now on
Christen Haynes
4 years ago
This location is awesome, the staff is great and the options for storage are huge.
Tommy Ashe
7 years ago
The manager Roger Pugh is one of the best person to rent from!! He is always spot on when dealing with my storage!! The business is clean and always landscaped to perfection and the facilities are always clean!!! I would recommend this storage unit to anybody looking for long and short term storage.
Monica Hill
7 years ago
I have been a customer of yours for several months now and I have to say I have been treated with the ut most respect and consideration. I lost my job and Roger worked with me so as to help me be current and not lose my items. I have rented with other companies but this one by far has been the best experience! Thank you to your company and To Roger for all your assistance in my storage needs!
Dana Ali
7 years ago
I've been with this storage company for over 15 years.The manager Roger Pugh runs a very efficient facility.Roger displays great customer service at all times.Any problems he is willing to help find a reasonable solution.Roger is the one makes this storage company run smoothly.Thank you Roger,you are great!
DESIREE HARSHMAN
7 years ago
Me and my husband recently just moved to Portsmouth from uniontown Pennsylvania. My father in law set up for us to get a storage unit through Roger and we were verysatisfied with the Unit. The facilities are very well kept up and very secure. When we were setting up with Roger he was very nice and helpful. I would definitely recommend American classic storage!!!
Myrtle Thompson
7 years ago
I have used American Classic Storage on two different occasions. The first was several years ago when I moved to the area from out of state and needed a place to hold all the excess "stuff." I found the personnel, the place, the gate times and the security all to my liking. I finally got all that separated and cleared out of the unit.
Recently, I decided to downsize and again faced the dilemma of storing before "getting rid of stuff." I decided to go back to ACSS. I got a small unit and once again, I am very pleased to have a nice place, easily accessible, safe and very clean and neat.
Roger has always been so helpful and patient, even when I could not open my lock and had to have it removed. That also goes for all the office workers.
I am thankful for a place like this when the circumstances like mine. I am happy to recommend this economical way that helps us get organized.
myrtle v. thompson
Nataki Hill
7 years ago
I used this facility for almost 13 years and when I pulled my things out of storage I could place them in my house no dusting, wiping, cleaning etc. needed! Roger Pugh the manager there is PHENONOMAL in every aspect of customer service. No matter his situation, no matter the day, no matter the time Rogers attitude is consistently great and brings a smile to you rather by phone or in person. I would definitely use this business again and recommend it to any and everyone. The climate control is worth every penny and the prices are very reasonable. They also sale all kinds of storage materials making it a one stop shop. Please consider this place if you are searching for a great storage place!
Chris R.
2 years ago
I stored all my furniture from my apartment for more than one year when I moved away. I found American Classic Storage after searching and visiting 5...
Storage Facility Amenities10 Amenities
- 24 Hour Cameras
- Boxes & Supplies
- Climate Control
- Drive-up Access
- Free Move-In Truck
- On-site Management
- Online Bill Pay
- Online Rental
- RV, Car, Boat
- Storage Protection Plan Available
Phyllis Mihalic
2 weeks ago