Office Hours
MON - FRI9am - 7pm
SAT, SUN9am - 5pm
Gate Hours
Daily6am - 10pm
Storage Customer Reviews
Jeremy Williams
3 years ago
I had a rough time getting all my stuff in somewhere that I could find reliable and trustworthy, that quickly changed when I went to Jack Rabbit. What a great experience I had. Todd really helped me get it in, I couldn't be more grateful. He was very friendly and made it real easy for all my stuff to get in there. 5/5!!!!!
Josh Gulley
3 years ago
I've used Jack Rabbit while moving three times over the past decade and have never had anything other than a perfectly smooth experience. The units are reasonably priced and clean, the staff is friendly (that guy Todd is awesome), and the location is perfect if you're anywhere between the Lee Hall area of Newport News/York County and Downtown Williamsburg/CW. Then again, even if you don't live in one of those areas, the facility is DIRECTLY off the interstate so I'd imagine it would be convenient for lots of other folks as well.
You get to use their moving truck for free when moving in, and it's only 30 bucks to rent it after that - and the truck's bigger and nicer than what you'd get for that price elsewhere. Also, I have to say (and maybe there are several Jack Rabbit trucks that move from location to location, so I don't know if I just lucked out), I was honestly surprised by how well it responded on both acceleration and braking, and how smooth the ride was... not that that's incredibly important, but it was a nice unexpected bonus compared to other moving trucks I've driven. I would say though, if you know when you want the truck, try to reserve it in advance, because I think there's only one on site. I went in to pick it up on moving day and somebody was at the counter trying to rent it... so, good thing I'd already reserved it our I would have been out of luck.
So while I honestly hope NOT to be moving again anytime soon, if I did end up needing storage for whatever reason, I honestly wouldn't even bother looking anywhere else; these guys've earned my repeat business three times over.
Linda P.
3 years ago
Referred here by another renter. Got a great deal. Todd helped us find just what we needed. He and William were courteous, friendly and super helpful. Location is so easy to use. Lots of security. Will definitely recommend this facility.
Erika Gulley
3 years ago
Both times I've used this Jack Rabbit facility I was very happy with how quick and easy it was. The staff is friendly and helpful and the prices are great. It is especially convenient that they include free use of their moving truck at move in and offer very reasonable rates to rent it upon moving out.
sue yeatts
3 years ago
Todd was terrific! This was a totally new experience for me and Todd could not have been nicer or more helpful. The facility is very well maintained. It is obvious Todd takes great pride in his work.
itsmayhem Harris
3 years ago
Todd was amazing; still is! Helped me pick the right storage unit and works with me when i need it! I recommend all my friends here!
Kisssea Hall
3 years ago
Ok so I got my storage unit from Jack Rabbit today. Earlier I got the wrong size, but when I returned later and wanted a bigger space they were super helpful. Todd came down and gave me some different options, and William took me around to look at the different units. Outstanding customer service guys!!!! I'm thrilled to be the newest member of the Jack Rabbit family.
E Fonseca
3 years ago
This facility is really Awesome!
It is managed by 2 TRUE Professionals; Todd and Brian provide some of the best customer service I have ever seen. They listen to the customers needs FIRST and then make recommendations. Also, I notice every time I go by the Williamsburg location; the grounds and restroom is ALWAYS Super Clean!!! Todd and Brain really maintain their facilities to the higher standards.
When it comes to Storage; to me there is only ONE Choice; Jack Rabbit in Williamsburg; go see Todd and Brain; they will take good care of you!
Dee Shanley
3 years ago
I stopped by Jack Rabbit to look into renting a storage unit and possibly their moving truck. Bryan was most helpful and very courteous!! He was very knowledgeable and nice!! Thank you Bryan for all your help!!
Chase Marley
3 years ago
Great service, and very professional. Bryan Mortimer was very helpful and knowledgeable in all questions I had. All and all I will be a customer just for the simple fact of Bryan Mortimer.
Amy Bundy
3 years ago
I am very impressed with the service here at Jack Rabbit. Todd went above and beyond to make sure I had a great experience. Amazing service! Will definitely come back for all of storage needs.
Kierstin Hall
2 years ago
Todd was great ! Very helpful, and made my choice easy. Will always use jack rabbit. And will 100% always recommend jackrabbit
kelly vick
2 years ago
Rented a unit this evening, and WOW what a pleasant experience. Jordan was very helpful and helped me find an affordable unit to fit my belongings perfectly. He even recommended a climate controlled unit to insure that my belongings would be stored without the worry of moisture damage. His manager, Todd, passed through the office during my visit and introduced himself and the both of them made me feel so welcomed, and comfortable!! To everyone who is looking for a storage unit I would definitely recommend "Jack Rabbit" to be your first choice!!
Aaron Mosier
2 years ago
Good prices, friendly staff, great customer service and very convenient with clean, easy to access units. We're using this storage in Williamsburg for the second time. After such a good impression the first time a year and a half ago, I didn't even bother looking anywhere else when we needed storage again.
If the location is good for you, JUST GO HERE! Don't bother shopping around because I don't think it can get any better than Jack Rabbit.
morgan livingston
2 years ago
i went in to check out the rates and was very impressed with Bryans knowledge and friendliness! he was very accommodating and answered all of my question. Thank you Bryan!
Ashley Houston
2 years ago
The new guard Jessie was very nice and I was very surprised when he told me it was his first day! He was very helpful
Rebecca Houston
2 years ago
Came there this evening to purchase some fruniture from a renter here and the young man Jesse was very helpful and friendly. Nice place all around.
Cassie Jo
2 years ago
The manager and her team are awesome. Jack Rabbit was extremely helpful to our move.
Nikki Fessler
2 years ago
I went into this location and it was an impressive experience. The facility and was very clean. Carrie was extremely helpful and courteous and answered all my questions. I would recommend this place to anyone :)
Patricia Smith
2 years ago
I rented a unit last year. I just rented again July 2018. CRYSTAL is AWESOME she is very nice & helpful. I love talking to her the communication is great. The facility is very clean & well guarded. I will continue to rent from them the prices are great & they are in a great location.
Sydney Morgan
2 years ago
I recently purchased a storage unit at Jack Rabbit and the employee Devaughn was very helpful and kind. I received excellent service and my storage bin is always clean with no problems.
Raymond Potvin
2 years ago
Vaughn was very helpful when we came in, showed us everything we needed to know even let us see the size of the storage facility we were using. Highly recommend Jack rabbit. Great staff, good deals.
Latoya Gilliam
2 years ago
They got all size of unit great deal friendly worker they are very understanding when it comes to storing my stuff they will ALWAYS be my first choice
MAL FASHION
2 years ago
I just moved up here and I talked to Crystal and she was very nice and she helped me get everything that I need I will always use the storage again thanks Crystal
Glenn DesOrmeaux
1 year ago
Extremely friendly, courteous, and helpful staff. I recently rented one of the larger units and Crystal and Nichole were very helpful. This is what customer service standards should be like everywhere! Great teamwork.
Tracy Nicholson
1 year ago
Crystal is extremely friendly and helpful. Always smiling. Facility is clean and appears to be secure. Highly recommend.
Nick Paul
1 year ago
Carrie and Crystal are so friendly and helpful. This place is great, affordable, and easy to work with.
Celestine Brown
1 year ago
Employees very helpful and friendly. Unit and surrounding area very clean.
I would like to send a special shout out to Nichole. She went beyond the call of duty to help me get moved into my unit. She was very patient and understanding. Thanks again Nichole
Karen Hunter
1 year ago
I had a awesome experience here. All the staff, especially Crystal, were very knowledgeable, kind and helpful! I would definitely recommend Jack Rabbit and would use them again if I ever need storage!!
Charlie Price
1 year ago
Crystal Is very customer service oriented. We were very satisfied with our experience using this storage facility.
Anne M
1 year ago
I highly recommend Jack Rabbit Storage. Crystal was very efficient and helpful and when we returned after the summer to retrieve our belongings, the unit was bug, rodent and mold free.
John Pratt
1 year ago
Crystal and Nicole rock. They always go out of their way. But that new girl Kortney that worked for Crystal during her vacation? SHE was very rude. It's NOT what you say it's how you say it. I have been here for years. Just show ME the same respect as I give you.
Sarah Larsen
1 year ago
Manager Crystal was so pleasant and friendly, and made renting a breeze. The facility is clean and secure.
Efunlola Olaitan
10 months ago
I thank crystal kaina, who made me glad you were there. The place was always clean and they always help me with whatever i needed.Thank you again, Just wish i found your company awhile back.
Josef Kruger
8 months ago
After calling 5 different storage places, trying to get information and policies from them, and getting transferred from corporate storage place to corporate storage place it was so refreshing to talk to Crystal and listen to hear explain all the advantages of this family run business, AS WELL as all the policies without us even having to ask. We got a great rate, moved our stuff the next day, and saved a lot of money after being at Prime Storage. Jack Rabbit Storage is honest, cost effective, and they treat everyone like family. Thanks Crystal!
Andy M
8 months ago
I am a returning customer. Crystal bends over backwards to make sure you have a pleasant experience. Highly recommended.
Carter Davis
9 months ago
From D.Davis family. The property is clean. Units are easily located. Moving from the West coast I needed a unit for a week to settle in new home. Manager was cleaning everything the morning of move in. Tiana is amazing and friendly. I'd recommend this facility
Elizabeth Tribble-Lemos
9 months ago
This was by far the best customer service I have had. Crystal was amazing and she definitely made a stressful time enjoyable and care free. Thank you Crystal!! Best Storage place and highly recommended.
Geoffry Berryman
6 months ago
Had a great experience at Jack Rabbit getting set up with a storage unit. Had a bad experience at a different location and came here and was taken care of! Kiana was fantastic and had me set up in no time, answering all my questions thoroughly with a mask covered smile on her face!!
Michele Johnfroe
6 months ago
Kiana was very polite and courteous, friendly, and went out of her way to make sure i was happy and understood everything. She made sure that all my questions are answered and had a smile rhe while time. She is very good at her job.
David Miller
5 months ago
Crystal and Kiana were very accommodating and helpful with getting a climate controlled unit for my daughter. They were both professional and courteous throughout the check in process and showed me the unit prior to completing the Application. The office is Cleanliness is pristine and the on site cameras are displayed prominently. I highly recommend using their services!
Strong Girl Spirit Confidence Project
5 months ago
This Rabbit location was the best, from the staff, to unit and overall service! The unit was clean and kept our stuff in great shape! Weve had other storage units and they were like tin sheds, not this unit! We are Very happy with Our experience and would highly recommend
Gregory Richardson
6 months ago
I came in to check prices and sizes for a unit. The office and property were very clean. Kiana went above & beyond to answer all my questions. She showed me multiple units to give me different options. I do not need a unit until October but I know where Ill be storing.
John J Ancellotti
3 months ago
Great location, very clean and rodent free spaces.
Staff is great, and works with customers to determine the best size storage unit for their needs.
I have used this location three times over a decade and always a great place to work with.
Miguel Melendez
2 months ago
I had an excellent experience with trek rabbit self storage. The employees were super friendly in person, always answered the phone and made it seem like I was their most important customer at the time, and were very very helpful offering me the best promotions possible. The facility was clean, easily accessible, and I felt safe. I highly recommend this storage facility!
Haylei Kokolis
2 months ago
if you keep your things in storage anywhere else youre doing it at the wrong place! crystal is amazing, such great service and such a nice person! totally recommend here!
denise marrow
2 months ago
Sydney Was so great with me before you open up this morning, really went out her way I felt so Important.
A Google User
2 years ago
Im new in town, and I dont know much about Williamsburg. Jessie( the security guard) was very helpful with directions and tips. So far jack rabbit storage has been a good experience!
stack 1014
2 years ago
New guy Jessie made things easy on me and gave good info on local mover company's
Phanuel Celestin
2 years ago
I looked them up online the prices were fair, so I went up there the ladies in office were really nice answered whatever questions I had. Carrie showed me around the property, it was nice and well maintained. They showed me different units so that I could pick one that suited my needs, and even gave me some good packing advice.
Thanks Carrie really I appreciate your help
Matthew Crowder
7 months ago
The staff is great extremely nice but I have water damage in my unit and the insurance lady was like well its not our problem but we will give you a month of rent.....when obviously my stuff was still wet when entering the unit. There is tree leaves and other products from the outside on all of my belonging and from one spot in the unit but its my fault its there. The fact that the water ruined a 1000$ matress and I hadn't been in the unit for over 7 months and they don't want to do any more investigating shows me they are lazy and don't care and scaming people of money for an insurance policy you can't use
Storage Facility Amenities15 Amenities
- 24 Hour Cameras
- Boxes & Supplies
- Climate Control
- Drive-up Access
- Exterior LED Lighting
- Extra Tall Ceilings
- Free Move-In Truck
- Gated Entry
- Indoor Vehicle Storage
- Interior Hallway
- On-site Management
- Online Bill Pay
- Online Rental
- Roll Up Doors
- Truck Rental
Matthew Burton
3 years ago