13 storage sizes for rent
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Storage Customer Reviews
Wanda Lavender
4 years ago
Went in after normal hours and was able to get a unit with a monthly special of first month free. Awesome
David bentley
4 years ago
Went to get a storage unit and was helped completely by Gabrielle. Quick and painless. I will tell all my friends
Amie Harrell
4 years ago
Brenda is fabulous! She was efficient, professional, and very friendly. I am very happy with my experience and am confident I made the right choice in storage rental companies.
Stephen Woodson
4 years ago
Glad to have chosen this storage location. It seems like it might be a bit more expensive than other places, but well worth it for cleanliness, organization, ease of access, and especially customer service. I want to give a special shout-out to Ted Logue the security guard, and Lee (sp?) for phone customer service. Both have been very helpful and have gone out of their way to make sure I have a good experience.
Bess Avery
4 years ago
Mike, Eddie, and Beth were so very helpful getting us moved into a better unit. VERY COURTEOUS AND HELPFUL, We highly recommend this facility, Unit J554!
April Murphy
4 years ago
Bailey was wondering in helping me select a storage unit, quickly and at the best rate I was able to find!! Facility was clean and easy to access. Highly recommend!
Kenneth Motley
4 years ago
Nice facility, bailey at the front desk helped me out. Got me a great deal, and the storage just right for my needs.
C. A. Murchison
4 years ago
I was extremely impressed by Bailey at this location, not only was she knowledgeable and accommodating, she went above and beyond my expectations when I visited this place of business. Excellent customer and a secure environment. I would definitely recommend that you patronize this storage facility. Thank you Bailey for exuding excellence in your position at Jack Rabbit.
Surrown Sound
4 years ago
Today I visited this location and had a delightful experience with Bailey. She was very friendly, prompt, and did a great job getting me in and out the door. I would highly recommend this location for storage purposes to anyone in the area. They do a great job communicating and have affordable rates. A+ service!
Ryan McKenney
4 years ago
We loved our experience at Jack Rabbit! Bailey gave us great service and we highly recommend this company! Truck is free with unit, which was a great bonus! Thank you Bailey and Jack Rabbit!
Katherine Simpson
4 years ago
Jack Rabbit storage is great! Today, I spoke to Bailey on the phone and she helped me navigate the website. She also answered several questions that I had about storage units. She was engaging and polite; very helpful in meeting all of my moving/storage needs. I wouldn't go anywhere else. Thanks Bailey!
chris pickett
4 years ago
Went into the jack rabbit to get some info. I was referred and I only wanted to store my furniture for a couple of weeks. The staff was AMAZING. Pam told me she was new but you definitely couldnt tell with how much she knew and how patient she was with all my questions. Ms Bailey was there as well. She went above and beyond for me. Seriously, Bailey is the best!!!! And saying that is a understatement. Thank you for everything today ladies.
Whitman Sterling
4 years ago
Clean facility. Fair rates. Bailey was exceptionally helpful. Id recommend for storage needs.
Camille Wall
4 years ago
I just wanted to say how incredibly impressed I was with working with Melissa. She went above and beyond today to help me and even went back inside after clocking out to help me again. I cant thank her enough outside of this review to let her know how much her kindness and hospitality meant to my family and I. I highly recommend this location and of course Melissa to anyone, its not everyday you come across a place of business where the employees go above and beyond the way Melissa did today!
Chase Turnquest
4 years ago
Melissa was so amazing!!!! I came in not sure exactly what size unit I needed and a little bit confused about everything... she was so helpful, courteous and polite she made everything easy and painless!!! 10/10 would recommend to anyone who wants a clean professional storage
Samantha White
4 years ago
Melissa was really helpful at Jack Rabbit! She helped us pick the best size unit for what we needed to store, and we loved using the moving truck for an easier move. Melissa even called to remind us to take the lock off of our unit after we moved everything out to make sure they could clean it and not charge us for another month there. Great service!
Naomi Esau
4 years ago
I'm consolidating items from my garage and two other units into one large unit. Melissa was extremely helpful in advising me as to what larger unit, costs, etc. would be best for me. Melissa and Bailey worked very hard to ensure that my move tomorrow will be an easy transition. Professional, knowledgeable, and courteous service was greatly appreciated with all that I have going on.
Jorge Cardenas
4 years ago
Bailey is awesome!
She has the most amazing customer service ever!
I walked to the storage place without really knowing anything and she explained and helped me with every single step.
The Jack Rabbit Storage is clean and convenient with easy access and unbeatable prices.
***THANK YOU VERY MUCH BAILEY***
Patrick Gibson
4 years ago
Bailey is an absolute pleasure to work with not only is she extremely knowledgeable but her customer service is top notch. You wont find a better experience in town! The facility is extremely well taken care of and secure. Great experience.
Donald Deibler
4 years ago
I needed storage between moves from one house to another, Melissa was extremely helpful in assisting me to figure out what size unit would fit my needs best. It was pouring down rain when I showed up, but Melissa had no issues with taking me to see the unit I had picked. The facility is very clean and convenient. I cannot say enough about how helpful Melissa was and still is. She is very helpful, friendly and has been very upbeat personality. Melissa is pure joy to work with.
Stephanie Erwin
3 years ago
Fantastic service! Bailey made me feel welcome and took the burden of moving off our shoulders. She helped me pick the perfect unit for stuff. If you are looking for storage we highly recommend.
J Dean
3 years ago
Bailey is da bomb! She was extremely helpful and accommodating with our requests. We had to push back our move and she made sure to save the unit we wanted until we were ready. Great place if your looking for storage.
Keisha Mathew
4 years ago
Melissa made the moving in process very easy. She was very polite. And the storage units are clean & affordable. So they get 5 stars from me.
Now I'm moving out of the storage & Melissa has made this process so easy!!! I would recommend any & every one to come here!!!!
Kate Bellas
3 years ago
Melissa was professional and congenial. She also found the best value for what we need at the time. The overall experience has been very pleasant.
Kevin Hill
3 years ago
Great service! I couldnt ask for a more courteous staff, they always stop by and check on me when Im at my unit for a while. Thanks for always bringing me water its much appreciated.
Aaliyah King
3 years ago
Bailey was awesome . I really appreciate all of her help. I came in unsure of prices and if i was actually going to Choose Jackrabbit but she assured me this was the best option. She went above and beyond with her customer service ! Thanks a bunch
Melinda Anderson
3 years ago
We had the best experience! We used this storage place to store my son's belongings after being in the military. Unit was clean and just what we needed. We had a few mishaps with trying to schedule a moving van to move his stuff from this unit to his home. We also lost the key to the lock that we put on the unit. Through it all the employees there, Courtney and Bailey, were awesome! They went above and beyond helping me with this process. I highly recommend this place. Thank you so much Courtney and Bailey!
Daniel Crane
3 years ago
They made me feel like I had been a customer for years, on the first day. The unit is clean and very reasonably priced. The staff was super nice and helpful. Their truck was totally free as advertised which helped me immensely. I know my belongings will be safe and secure. When I dropped the truck back Bailey Schmitt, the resident manager for the Birdneck location, was very helpful. She could see how exhausted I was so she got checked in quickly and helped with some of the tasks so I could go home and rest. Also there were no gimmicks. Everything that they advertised was true. It was nice to go to a business for the first time and be met with integrity and character. Ellen Crane
chris seals
3 years ago
Went to get my things out of storage this weekend and was pleasantly surprised to find everything in great condition. No mold, mildew etc. The staff, Bailey, was extremely helpful, professional and courteous. She helped me checkout in no time flat and went out of her way to help me wrap up a few loose ends. Highly recommend this location!
Jean Thoroughgood
3 years ago
Thank you to Kortney and Bailey. Your kindness, patience, customer service, is beyond measure. You were so very helpful and I appreciate you both. Thanks again knowing understanding your customers needs and working to help in any way you can. You two are special.
Amber Hartman
3 years ago
Great service every time I have need anything, Bailey and Kortney have wonderful customer service. Its right down the street from my place and easy access to my unit that I know is safe. Keep up the great work!
Brad Thompson
3 years ago
Wonderful service. My family has been storing for years and every time we stop by the office we have felt like family. Kortney and Bailey are a delight to talk with and they always ensure we are well taken care of.
Kelly Hall
3 years ago
Thank goodness for Bailey and Kortney! They have been an abolsolute pleasure to work with since day one. My husband was in charge of storage and they knew how to get him set up with thre right size and price. Thank you ladies for your patience and knowledge. We know where to go in the future if we need storage again.
Gabriel Martinez
3 years ago
I'll definitely use JRSS again, they were seamless with their assistance in getting a good sized clean an pretty inexpensive storage unit. Kourtney was awesome and very helpful. I highly recommend using then.
Ruth Barnhardt
3 years ago
Clean! Good deal for your money and truck rental. Very easy online ordering. Trison is a true asset ...friendly and helpful.
Nakia Holmes-Randolph
3 years ago
Great service and very welcoming. Trison was very helpful in making sure I got everything taking care of! Would definitely recommend this property to others.
Priscilla T.
3 years ago
We stopped in the other day to get another unit during our move and as always Bailey and Kortney made the process quick, easy and enjoyable. Every time we stop by the property is spotless and we know our belongings are in great hands with the management.
Chefinstein 86
3 years ago
The ladies at jack rabbit have been really realiable, helpful and so friendly. I need to rent a truck and they got me one in a flash. Especially called other locations to see if they had some trucks on hand. Thanks to them it has made things alot better
Meredith Hartman
3 years ago
Staff: Professional, pleasant, and honest. They didn't try to sell me more space than I needed.
Facility: The office, property and unit are very clean! Fair pricing too!
Setting everything up was simple. Mark(who helped me directly) and the other staff were great!
Highly Recommended!
Keith Walker
3 years ago
Kortney was very accommodating and a pleasure to work with. She informed me that JR was one of the few places that did not have a time bound contract which sold me. They were great about giving me use of the truck and made my move simple. I would definitely use Jack Rabbit again! Thanks Kortney!!!
GLENDA HOPGOOD
3 years ago
My first two weeks have been great. Kortney and Bob or Bill (can't remember his name) have been kind, friendly, and helpful. I would reccomend this facility. It is also very clean and easy to drive around the lot an I am all the way in the back. Thank you Jack Rabbit peeps!!
Stephen Keller
3 years ago
Great place to store while I transitioned from out of state. Bailey has been a pleasure to worrk with, she throughly explained each step of the process and made sure I knew how to direct my movers on organizing my unit. Thanks for making this difficult time a little easier.
Steve Bernie
3 years ago
Great self storage facility! Facility is clean, and has absolutely fair pricing. Bailey was a tremendous help!
She was very thorough with explaining the price breakdown and had clear guidance. Thanks again!
Steph Mason
3 years ago
Wonderful people and a clean storage facility! The people who work there are kind and make sure we have cold water when organizing our shed on these hot days, we even got popsicles! Who does that? People who care about there patrons thats who.
Ashley Blake
3 years ago
I had an emergency, which required me to get my things into storage rather quickly. Kortney greeted me and got me exactly what I needed as fast as possible. She made an uneasy situation much lighter while being polite, efficient and professional. Highly recommend this storage facility.
Lori Rodriguez
3 years ago
The gentleman that works in the evenings, Bob I believe his name was is a great help! He is knowledgeable and made our move great! Would definitely store here again. Thanks Bob!
Dean A
2 years ago
Thomas did an outstanding job showing me the perfect unit. Very professional and the place is super clean. I will recommend to friends for sure!
Brittany Owens
2 years ago
Bailey was such a great help! Her and her team are very professional and you can tell they take pride in their work. The place is spotless!! I know I picked the right place! Thanks Bailey.
Ruth Edwards
2 years ago
Quick, fast and knowledgeable. I will definitely be back to use their services again in the future.
jaispot3 .
2 years ago
Its always been pleasant here. Had to recently move into a bigger unit. The new guy Thomas was very helpful and sweet. He kept checking to make sure we were ok, and even offered me a bottle of water as I worked . Which I was all too grateful for in todays heat. Felt safe moving from unit to unit with him popping up and chatting. 10/10 hope to see him around .
Betty Smith
2 years ago
Such a wonderful place to work with, I didnt know Storage could be so easy. My husband and I had so many questions and Bailey had an answer for everything, she really calmed me and ensured that she would be there every step of the way. She was pleasant and very helpful, she even worked with me on a few requests I had. I highly recommend her and will be telling my friends where they need to go if they ever need storage.
Richard Eskey
2 years ago
My husband and I visited the Bridneck Rd Jack Rabbit location in search of a smaller storage space which we expect we will have for an extended period of time. Bailey, who assisted with our search, was on duty and "took us under her wing" while we were looking for our unit. She was a pleasure to work with and easily satisfied our needs. This Jack Rabbit storage facility was clean and well maintained. It is in a area with good roadways and easy assess to a 4 lane road, Birdneck Rd. We would recommend it anyone who is looking for such a facility.
Lee and Bonnie , Virginia Beach, VA.
Kasey Moore
2 years ago
After a lot of researching and looking for storage units I decided to go with Jack Rabbit Storage on Birdneck Road. I read the reviews and I was sold. I can't express how amazing this process was. I was able to reserve and pay for my unit online which was so helpful considering my busy schedule. When I went to pick up my lock and key, I was greeted by Kourtney and Bailey. They were the sweetest! Not only did they make me feel so welcomed but they explained everything I needed to know about my unit. Bailey even gave me a tour and showed me where my unit was so I didn't have to wander around looking for it. 10/10 recommend!
Melvin Johnson
2 years ago
Thank you so much Kortney for your help and service. You were so nice and knowledgeable. It was a pleasure speaking with you. Thanks again.
Diego Wheeler
2 years ago
Bob was a very genuine man. He was polite enough to stay after working hours to help find us the best unit to fit our size! He even offered us a helping hand and was very accommodating ! I cannot thank him enough for what he did to help us! I recommend this place to anyone! Make sure you ask for bob!
Tekyra Jackson
2 years ago
Kortney was a pleasure to work with! She made getting the rental fast and easy. I also rented the truck which was a very convenient bonus that came with the unit. The entire process was smooth and efficient! Im very happy I went with this company and would definitely recommend!!!
Ebboni Williams
2 years ago
Thomas was an amazing help and made our process stress free and enjoyable. He is truly a gem. His great personality made the process easy to endure and made my morning great! Blessings unto him
Roe Gatto
2 years ago
Easily accessible. Clean storage unit.
What sets this storage company apart is Bailey. Her customer service is second to none. Friendly, courteous and professional! I recommend Jack Rabbit on Birdneck Rd highly!
Aimee Rhodes
2 years ago
We greatly appreciate all the staff at this Jack Rabbit Storage especially Bailey and Kortney. We have had units for years at this location, do to the friendly professional staff and the quality of the location. We recently were in need of switching our units and Bailey and Kortney made sure we were taken care of, so we wont have to find a new location. So if you have any storage unit needs, please tell the girls Aimee sent you. Rating only goes to 5 stars but they deserve and provide 10 star service.
Jeff Janik
2 years ago
I strongly recommend Jack Rabbit Storage on Birdneck. Kortney was extremely helpful and made the process easy and trouble free! A Clean safe facility with a great location and super friendly staff, what else could you want!
ashley smith
2 years ago
Just wanna say thanks to Jack Rabbit Birdneck. I acquired some furniture that I will be needing when I move in a few months and had nowhere to put it. Bob at Jack Rabbit was super helpful and informative and now my furniture is safely stored until I move. Thanks guys!!
Jay Jay
2 years ago
Great service! Bailey made the process quick and made sure I had everything I needed before I left her office, she is very kind.
Michael Bounds
2 years ago
What can I say about this place? I had nothing but good experiences with the staff and facility here. I rented from this property for more than two years while I lived in Chicago - and never once did I feel that my property was in danger. I remember getting a phone call from Bailey the property manager when there was a heavy rain storm and she indicated that my property was safe and the building was not hit - however, she just wanted to inform me that something had happened on property. Great billing services. I love the emailed receipts and invoices - and they work with you on payment arrangements if you required. They are very accommodating - and the staff is super friendly. Bailey always made sure to have Oreo cookies out on the front desk whenever I was there (except due to the COVID-19 issue). Courtney was one of the most detailed people I ever met - she would go over EVERYTHING about renting the moving truck and ensure that you completely knew everything. Even though I was on a limited time - I appreciate how thorough she was. Bailey would bend over backwards to make sure that you get what you needed. They were always friendly and great people to talk to. I certainly appreciated them listening to me. The rental process was super quick and easy - and my overall experience was more than fantastic. If there were an option for more than 5 stars - this place would definitely get it. I never used storage before until I lived in Virginia Beach and needed a facility. Jack Rabbit was the first place I rented from - and I would definitely do it again.
Linda De Del Castillo
2 years ago
Great experience and value for the money. Very clean and professional facility. Bailey was fantastic and went over and above to help us with our move. 5*s for sure!!!
Daisy Gonzalez
2 years ago
I recently rented out a storage unit here. The facility is clean and the employees are great. Kortney and her coworker (didnt catch her name) were very friendly and helpful. I would absolutely recommend Jack Rabbit Storage on Birdneck for your storage needs.
Iman Robinson
2 years ago
Kortney helped me she was very nice and it was a smooth fast process i am very happy I choose this storage unit . Thank you
Ruth Barnhardt
3 years ago
Clean! Good deal for your money and truck rental. Very easy online ordering. Trison is a true asset ...friendly and helpful.
Ronald Smith
1 year ago
I recently used Jack Rabbit to store my car top. Kortney was extremely helpful in helping me pick the correct size storage area. She also helped me physically move the car top into the storage room. She was a delight to work with. I highly recommend Jack Rabbit for your storage needs.
Gregory Berger
1 year ago
a great place to save money and its highly Secured to protect your belonging with insurance & they have great customer service Jack rabbit is by far the best way to go when your looking to store your personal property & belongings couldn't find a greater deal.
Thanks again Jack rabbit your the best
#5
JR Dreamz
1 year ago
Kortney was amazing to work with! She helped me move in my storage and even rent a truck. I would highly recommend using this facility. Kortney and Jack Rabbit were professional at all times. Moving is stressful but their attention to detail made everything much easier.
J.J. J.
1 year ago
I have rented my fair share of storage in the past and I have to say no one has made it quite as easy as Bailey did. She was informative but in such a way it wasnt overwhelming as she knew I was moving..... yet again and stressed about all the moving parts. I will be recommending Jack Rabbit to all my family and friends. Thanks Bailey!
Sami the Gamer
1 year ago
I cannot say enough AMAZING things about using Jack Rabbit storage off of Birdneck. Everyone I have encountered has been so helpful, mainly, and particularly Bailey. She's beyond helpful, and always goes above and beyond with anything. I highly recommend this location to anyone.
Samantha Messner
1 year ago
Absolutely amazing. The customer service is amazing every time. Bailey really helped us out with our move. Couldn't be more grateful to have used their services!
Tristen French
1 year ago
Sydney was beyond helpful. Called and within 10 minutes had a storage unit and even managed to reserve the truck for me! Jack rabbit storage is definitely the place to go!
Remika Michaels
1 year ago
Sydney and Jeff were soo very helpful! And Cash the dog greeted us!! Even got us a free truck! Thank you guys so very much!!
Kitty Kastle
1 year ago
Sydney, Ive used jack rabbit for a year and I love it. Very accommodating and friendly. This is my second time working with them, highly recommended.
Katherine Reed
1 year ago
I believe it was a woman named Courtney who helped me with my unit; she was so nice and helped me find a unit that was just right for my belongings. All the staff I've spoken with are pleasant and friendly.
It doesn't take long to set up an account, and they do military discounts as well. They also sell locks and other items you might need to help with storage. Highly recommend.
Malcolm Lively
1 year ago
Received a call from Jack Rabbit on N. Birdneck Rd within 5 minutes after submitting request for a storage space online, and Sydney was able to help with my request in the most friendly and efficient manner. I arrived at the site, met Sydney, and was treated in an equally friendly and professional manner. The unit and grounds were very clean, and we've already moved some of our belongings into the unit. Thanks, Sydney, for making this an easy process!
Kateryna Bila
1 year ago
Great customer service! I had a few billing requests and Tiffany was very helpful and followed up with me a few times to make sure everything was good!
buckstv
1 year ago
Autumn was very nice and professional with us and they should be glad to have her as a employee
Ruben Matthewson
1 year ago
Autumn helped me through a very heated situation. Very grateful to her going above and beyond to make sure I was satisfied. Amazing customer service. Very trustworthy
Peter Weed
1 year ago
Absolutely superb service provided by Preston this morning. He was most knowledgeable, helpful in his professional work at check in making our experience as pleasant as possible. I fully recommend this business!!
Tonya Clark
1 year ago
Preston was the best help ever great customer service and helped me as soon as I walked on premises was very helpfull on getting my unit
Alfred Johnson
1 year ago
Thankful for Autumn and Ashlyn for all their help today! Super professional and kind young ladies ! Lucky to have them on your team!
McKenna Haurey
1 year ago
10/10 recommend!!! Ashlyn & Bailey were so friendly and helpful, even going above and beyond to make me feel comfortable storing my things there! Thank you!:)
exodus4
1 year ago
Autumn at the front desk help me out with everything I needed at a quick and timely manner
DeVante Martin
11 months ago
Ashlyn and Sydney Gave me a great experience and we're very helpful my storage unit had unknown substance and they recommended me moisture grabbers and gave me a new lock they are super awesome I wish I can give them 10 stars for their performance
B Jarabak
10 months ago
Ashlyn at Jack Rabbit on 109 North Birdneck Road was very helpful with a storage situation. Great customer service. The five stars are well deserved.
Raimbek Mananov
10 months ago
I have rented a ten by five ft storage and received a free truck. Ashlyn is the best! Excellent and professional customer service! I want to say thank you!
silesp 118
10 months ago
the staff was very helpful an did a great job explaining how the process worked.very friendly as well Ashley was very informative an helpful to the hole process
Beau Lontine
9 months ago
Ashlyn and Bailey are awesome. Showed me the unit, were very professional, fast and made the experience fun and seamless! I am and will recommend this facility to all my friends! And some family too!
Jacob Struthers
9 months ago
Ashlyn was extremely helpful in helping me cancel my online rental. The online rental system is horrible. I chose a 10x10 unit to store my motorcycle in the winter and did not know it was an indoor unit. She explained to me that I could not store a motorcycle in an indoor unit. I ended cancelling my unit and she gave me a full refund while also helping me find another unit! Online rentals suck just come to the store!
Joseph Simone
10 months ago
Ashlyn and team were prepared, able, efficient and precise..were immediately on hand as soon as the need arose..A +
Thats Bananas
8 months ago
They have a lot of size options and I found the one perfect for my needs. Was helped today by Ashlyn. Quick, knowledgeable and helpful she had me signed up and ready to move things in, in just a few minutes. Highly recommend.
Mister G
8 months ago
Bailey and Ashlyn are great! They made renting easy and made sure I was all set !! Thank you Ladies
Cody Raymond
1 year ago
Sydney is a very friendly and helpful associate and was patient to make sure I had everything I needed.
Seattle Ruzek
5 months ago
Ashley was helpful, made this easy and the space is exactly as described!
Matt Marshall
4 months ago
The process of renting this unit could not have gone better. I was able to reserve the unit I wanted online and show up with items to be stored on the same day. Ashlyn got me squared away and answered all my questions. She was very efficient and professional. I highly recommend this place.
John Krafinski
4 months ago
Ashlyn is amazing! She did a great job and made the whole process so easy. Customer service, price, and accessibility considered this is a great option for storage and its so close to the oceanfront. Super convenient. Thanks Ashlyn!
Wyatt Johnson
4 months ago
Ashlyn got me the unit I needed and quickly too, I was ready to move things in about 15-20 minutes, she made it so easy too
Daniel Curtin OConnor
3 months ago
Birdneck's Brandon!
Best Customer Service of my life! (now in my 60th year of buying stuff)
He is exceptional. I wanted to switch to a bigger unit, he helped me find the best solution for my budget. He was informative, smart, kind, understanding throughout the process.
Great customer service is a rare thing these days. Brandon was a breath of fresh air. If I could, I'd hire him! He gets a 6 star rating! A true stand out! Thanks again Brandon, on Easter weekend he was the non stop energizer bunny getting things done at Bridneck!
Best
Danny O
Virginia Beach artist 40 years straight!
Jamie Vandyke
3 months ago
Cleanish and quiet, except for people tooling around in golf carts eyeballing you while you're working inside your unit... annoying but necessary.
Also, you can't stop moving for more than 30 seconds in your unit before the unit goes black.
Don't sweat or be out of breath in there, you'll end up in the dark.
You'll resemble an orchestra conductor (or magician) throwing your hand out in the air every 30 seconds and waving it furiously to get the light to come back on...
That's what $100 a month gets you.
Ah, well. It is what it is.
All's fair in life and storage units, I suppose, lol.
That's why you got 5 stars...
Not recommended to sit on the floor and sort through a box, better off doing it at home. Just saying...
LaTina Hassell
3 months ago
Easy experience, great customer service from Isaiah And Brandon were a huge help! Will use again and highly recomend.
Robert Hunter
2 months ago
Outstanding customer service. Brandon and Isaiah went above and beyond to insure I got into a space that suits my needs the most. Courtesy, friendly and incredibly helpful!
Joeli Bayot
2 months ago
Brandon is the nicest, most helpful person I have met who works at a storage unit facility. My storage unit is having issues that may require maintenance by the company to fix. He is great with communication, & he helps try to figure out any solution before going with the only possible option. He put in effort to make it easier on me. A job here, most people dont think customer service is a needed skill, but Brandon is a fantastic employee here!
Fran K
2 months ago
Great experience! Brandon and Isaiah were very helpful in making the storage checkout an efficient and smooth process. All have been wonderful during my stay and I would rent another unit again.
Robb Crass
1 month ago
I was having a hard time acquiring some paperwork so that I could store my vehicle. Brandon managed the situation with extreme professionalism from the start. He knew that I was frustrated, and being as cool and courteous as ever, he was able to get me set and made the transaction go thru extremely smooth in the end. I highly recommend this business to anyone needing to store their belongings.
Camille Claiborne
1 month ago
Great customer service! Brandon is always extremely helpful and curtesy ! Thanks
Joy Haycox
1 week ago
Nothing but top notch service from the get go! Carly at the Birdneck location was outstanding and super fast to get me signed up for my unit! Very polite and personable. Alyssa in the corporate office was outstanding and called as soon as a unit became available. Super friendly. A+++
Russell Culbertson
4 years ago
This place has been a life saver for me.... clean, courtesy, and very well kept. The staff, Ms.Bailey, was very helpful and help with my assistance of information.
Matt Knight
3 years ago
Had poor customer service. Bought a locker. When the door was open. The jewelry that was supposed to be in it was not there. They did nothing to make it right. Said they would call within 48 hrs. Never received a call.
Amanda Crossman
2 years ago
Inconsiderate customer service.
Will put extra locks on storage units of deceased people when relatives (children specifically) are trying to retrieve their belongings.
They will tell you one thing and conveniently forget to tell you multiple other things needed to get access to the unit after the person has passed away.
They threaten units for auction if the unit isn't paid for (yes it is law and I respect that) while being inconsiderate towards the situation and switching stories on how to gain access, tho there are laws protecting them from your extortion tactics.
Figure out your policy and make sure your employees understand them.
Sheri Nakamura
2 months ago
Absolutely shameful business. My brother died in February, and without jumping through a thousand hoops, we cannot get his stuff. Not only that, but they are continuing to charge us for every month. My brothers items are going up for auction soon, and they refuse to stop the process. Disgusting behavior.
Storage Facility Amenities10 Amenities
- 24 Hour Cameras
- Boxes & Supplies
- Drive-up Access
- Exterior LED Lighting
- Extra Tall Ceilings
- Gated Entry
- Indoor Vehicle Storage
- On-site Management
- Online Bill Pay
- RV, Car, Boat
Evelyn Kelly
4 years ago