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Lockaway Storage - O'Connor

17402 O'Connor Rd, San Antonio, TX, 78247

Office Hours Now Closed
  • MON - FRI9:30am - 6pm
  • SAT8am - 4:30pm
  • SUNClosed
Gate Hours Now Closed
  • Daily6am - 10pm

Closed for lunch from 2:00-2:30 M-F and 1:00-1:30 Saturday.

Storage Customer Reviews

Tracy R

1 year ago
Wonderful experience with Brittany today. She was very helpful and the storage units are clean and well kept. Very happy with our choice!

whitney huntsman

1 year ago
I've used Lockaway storage off O'connor Rd for over a year and have only experienced great service! I would definitely recommend them for their great pricing on units and friendly staff.

Vicente Raspa

1 year ago
I was very impressed with Ed, from the moment I returned the Penske truck to getting me set up in my rental unit, he was genuinely nice and helpful, he is a real asset to this place

Logan Casey

2 years ago
Great prices and units. Although the staff have told me some horror stories about some of the break ins they've had so security of your items may be in question. Although, thieves target every storage unit like this one, and it is the cheapest we found

Rick Acosta

2 years ago
This is a very reputable storage facility. The staff is friendly and very conscientious. I have used their storage facilities for my various companies as well as personal needs since 2005. I highly recommend them.

Sandie Taylor

2 years ago
This is one the best customers service I have seen and experience in a very long time. It was a very thoughtful idea to have the Toy Drive. Not to mention the excellent donuts.

Lauren Price

2 years ago
This place has great rates and WONDERFUL customer service. The manager Eddie Carrasco is an amazing guy and truly cares about the well being of his customers as well as your items in storage. His employees are amazing as well. Everyone has a great attitude. They're great at what they do. Property is SECURE and CLEAN. If possible, do business with these guys!

scp tx

2 years ago
Eddie was very helpful. He explained everything clearly and processed my payment over the phone to expedite things.

Roger Carter

3 years ago
I had a great experience, very good customer service. I had

Sara Baker

2 years ago
I really like the service they provide. The office manager Eddy is so sweet and helpful. There prices are really good and they don't charger ridiculous late fees. Thanks lock away.

Stacy Jensen

2 years ago
This place is the best!! I showed up an hour after closing time and the owner come out, met with me and set up a storage right then and there. I cannot say enough good things about this company!!! They are amazing.

Angela Tobin

2 years ago
I have had my storage with Lockaway O'Conner for about a year and half. I never had any problems with the staff or the units. Very clean units, new carts for hauling items from car to unit, and the staff has always been very helpful. Would Highly Recommend.

Matt Troutz

1 year ago
I have been a customer at this Lockaway storage for the past 3+ years and have been satisfied with no issues. The manager here is super professional, and keeps the place nice and clean! There are not enough good things I can say about this location and the office staff. The only down side is that the rates are a little more than other nearby storages, but it's hard to put a pricetag on the quality service you will receive here.

SXS TeXaN

1 year ago
I have been storing my stuff here for several months and i have had zero issues. Any time i need something the people working the counter are more then willing to help. If they miss your call they always call you back to ensure you have been helped. The facility is also clean and the security is very tight. This makes a huge difference to my peace of mind. I would recommened this storage facility.

Shianne Hancock

1 year ago
Fantastic facility with superior customer service and great rates! I had to rent a storage unit in a rush when the PODS I ordered did not fit all of my household items (I sold my house and had to be out in 3 days). Eddie was a pleasure to do business with and made the rental very easy. The facility is always clean and easy to access at all times of day/night. I rented here for 7 months total and Eddie was a breeze to work with once again on my move out. He is always willing to work with you on dates and special requests. Do yourself a favor and rent a unit here if you are looking in the area! P.S I am a female and I always felt safe here when I had to access the facilities alone whether it was day time or night time. If I ever need a storage unit in the future, this will be my go to place to do business.

Chad Roasa

1 year ago
Very friendly and efficient staff working in the front office. Clean buildings and storage units. Check in was a quick and easy process. Glad to have found this storage site while we are in the middle of a move.

Lori Anderson

1 year ago
We have been customers for many years and it's always been a safe place, with wonderful managers. Eddie has been there for the last few years and is absolutely the very best there is! I recommend this place highly!!

Dana Urbach

1 year ago
After using Public Storage for 20+ years, we found Lockaway Storage and never looked back. Public Storage always had a $1 first month rent, but they would raise our rates at least every six months, knowing how hard it is to move storage units. Well, we would still move when the rent went up and that should have been enough incentive to get rid of things, but alas, we still have a LOT of stuff. So there was a Lockaway Storage across the street from us when we moved to our new house and they also had a promotion of first month free or use of their rental truck so we hopped on board. We have consistently paid the same rate and I don't recall the rent ever going up, even when we moved away to California for a year :) Very clean, VERY secure with 24-7 cameras and monitoring everywhere. I feel safe even at night.

John Escobedo

1 year ago
We have had our storage unit for a good while. Always professional and very affordable. Thanks!

Mary J

1 year ago
Brittany and Eddie we both very nice. I called to check on renting a space and as soon as I came in they offered to show me the unit and told me about the move in special.

Matthew Middendorf

9 months ago
Nice & clean storage units. Friendly and helpful staff.

L N

8 months ago
Well, I would give them a 5 star, but I went out of town and I was trying to pay my account via my cell phone and it kept giving me 'account invalid'. When I arrived home to pay, I received a late fee. First late fee with them and they didn't even give me a 1-time forgiveness. Next time, I made sure to pay before leaving town. And apparently this only happens to certain cell phones. UPDATE 11-16-17: As you can see from the owner, they did give me my '1 time forgiveness' fee back. Up them to 5 stars.

Nicole Ornelas

5 months ago
Excellent service by the manager, Eddie Carrasco! He was very helpful and accommodating. The units (we have 2) are clean and the property is well maintained. Would definitely recommend! 5 stars!

Gilbert Ytuarte

2 months ago
This is the 1st time i had ever used a storage facility. I must say it was a pleasant, very easy experience obtaining a storage unit. The customer service was very good and welcoming. Because i was unsure of the size i needed, Eddie gave me recommendations and suggestions with sizes with an option to move to a larger or smaller unit depending how things went as i brought my belongings in. Lucky, the size that was recommended fit perfectly. During several of my trips throughout my rental time, I saw one of the employees (don't remember his name) driving around emptying the trashcans that customers frequently overload. He had a smile on his face and greeted me and asked if everything was o.k. with my unit. This place was very well kept and i felt confident that my belongings would be safe with the security features and processes needed to get into the facility. Informing Eddie that i needed to close my account this month (April) was just as pleasant as when i initially obtained a unit. The customer service alone, is the #1 reason for me to go back to this location if i ever need it again! The storage unit location, cleanliness and security are the other reasons. Eddie, keep up the great service! Great customer service can make or break a business and you and your staff are definitely "making" it for this place!

Lori Garcia

1 month ago
Wonderful management at this location! Clean units. Safe location.

Tiffany Cummings

2 weeks ago
They were extremely professional, went above and beyond to help find exactly what we needed and were very friendly! I would highly recommend to anyone looking for an honest and fair storage facility!

J Noonan

8 months ago
Well, I would give them a 5 star, but I went out of town and I was trying to pay my account via my cell phone and it kept giving me 'account invalid'. When I arrived home to pay, I received a late fee. First late fee with them and they didn't even give me a 1-time forgiveness. Next time, I made sure to pay before leaving town. And apparently this only happens to certain cell phones.

J.P. Sitton

1 year ago
Small travel ways

Joshua Garza

1 year ago
Public storage is better
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Luis T.

2 years ago
Great storage facility!! They also have a very convenient and FREE moving truck to use.
See all 2 Reviews