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Office Hours
MON - FRI9:30am - 6pm
SAT8am - 4:30pm
SUNClosed
Gate Hours
Daily6am - 10pm
Storage Customer Reviews
Mike Stidd
4 years ago
The prices are a little bit high but having a indoor climate controlled storage facility makes it worth the money. Having a indoor facility also means that my customers can pick things up in any weather.
R. Rhianon
4 years ago
Gary and his staff are superb! The storage is a bit expensive but worth it in terms of security, cleanliness, access, and location.
Suzette Engert
4 years ago
Well managed and security safe , very clean. We tell everyone if your looking for safe climate control well priced facilities call Global...ask for Gary
Ralf Kurzowski
4 years ago
Location is ideal, staff are friendly, knowledgeable and courteous. Price is affordable for the services received. Have not had any issues with this.
Ivanna Figueroa
5 years ago
Worth the 20-minute drive to get there from my house. The staff are always courteous and helpful. Very clean and convenient drive-through access.
glenn regruit
6 years ago
I looked at multiple storage facilities in my area in Gates NY. I needed something close to my home. I am a manufacturers Rep and our main office is in Syracuse. I have many samples for my job and needed a storage unit with 24 hour accessibility. I did a search on line and found out about Global storage. Not only is the facility only minutes from my home but having it heated in the winter, air conditioned in the summer, and being able to drive into a dry environment is a blessing. The staff is always pleasant and accommodating. The facility is always kept clean and is well lit. What a wonderful cost effective alternative to outdoor facilities or more costly rental space. I would recommend this facility to anyone.
Kelly O
5 years ago
Secure, clean and spacious.. I never worry about my collectibles since moving them to GSS. The ease of transport is a huge plus for me. I also have to mention how nice everyone is... Gary has always been so professional and helpful, I highly recommend them!
uhDanielle Wallace
6 years ago
Global Self Storage is absolutely wonderful.... Gary and Darlene always is so pleasant and great to do business with. Global Self Storage always appears clean safe and neat whenever I need to go to my unit. I am so impressed how Darlene and Gary remember me whenever I need to visit the office; I am so glad to do business with Global Self Storage.
Danielle Wallace-
Wendy Wesson
3 years ago
I have been a customer with global self storage for over 2 1/2 years. I have never had such a great storage area. No bugs, mice, bees, rain, snow, etc. All of my things have been there safe and sound and I haven't even seen it in the same amount of time. I moved to Colorado and Gary has been awesome. He looks over my stuff like it was his own. Thanks Gary for being awesome.
Gregory M
3 years ago
First and foremost is the professionalism and kindness of the staff. Every time I step into the office is a pleasant and positive experience. Secondly, the cleanliness of the facility. They care how it looks, and that a well kept establishment directly effects their reputation. The climate control and security is another plus of this facility. With the climate control I know my personal belongings are going to stay in the best of condition. Security brings me peace of mind knowing my things are watched over to the best of their ability.
I would recommend this storage facility to anyone looking for friendly courteous staff and a great place to store their belongings.
Austin Aloi
3 years ago
I have to say this is the best storage facility I have ever come across. It is easily the cleanest as well. It is a tremendous feeling knowing my valuable belongings are safe and secure at this facility. Not many storage companies have the climate control feature that this one does! The staff is so professional and great as well. Definitely recommend!! Thank you Gary and Global Self Storage for your service over the years!
Hayley Killian
3 years ago
The staff was really helpful and went over every step with me. They even showed me how to use the lock. A beautiful and clean facility.
Tom Rabenn
3 years ago
Very well run and clean. Second year renting from Gary and I would highly recommend Global Self Storage
Brian Daily
3 years ago
Outstanding personnel--friendly, knowledgeable, helpful. Storage area is convenient, clean, well-lit. Hours of access are excellent. Best two things are the air-controlled environment and security of my property.
rashida Grant
3 years ago
Great experience. Paul helped me and my mom find the right storage for our things. Nice and clean. It was a pleasure doing business with Paul..
Deborah Larson
3 years ago
Wish there was a facility of this quality in our city. The lockers are clean, climate controlled and I always felt safe and secure. Since my daughter had wood furniture that she had designed and built, we did not want a storage locker that was outdoors. Global Self Storage was perfect.
Roger Thaine Jr
3 years ago
The customer service at this facility was top notch. The storage units were clean, secure and allowed for easy access with the drive in lane. I would recommend this facility to anyone.
Eric Smith
3 years ago
Alittle pricy but you do get what you pay for helpful friendly staff and a 100% secure place to store belongings clean ever time I was there with in business hours there was always someone sweeping or cleaning no matter how little the dirt or dust be brought in by vehicles and climate controlled means climate controlled never once did I enter and it be hot or colder than the day I started my lease. And I was a day late to clear out and they understood that I was moving to a different state and didn't charge me for it even tho they legally could of thanks global storage for a great experience and if I ever needed a storage place in NY again they would get my business
Brian Haslam
3 years ago
Terrific place that I was able to store my stuff all through five years of my college. If I ever needed a place Global storage would be a place for me excellent staff, temp control and easy access in and out. Yes prices maybe good or a little much but its deff worth the money to stay with them, never had a problem and alway kept me up to date with payments and notifications. Great job guys keep it up!
Lucinda Hunt
3 years ago
Thank you to Gary and Paul for all their help with questions and concerns.
I had a wonderful experience while had my belongs stored at Global Storage for about 3 years. My things where always safe and secure. The facilities was always clean and I felt safe coming in at any hour. When I removed my belongs from storage they were pretty much in the same condition as to when I first placed them there. I will and have recommended them to anyone looking to store their belonging, long or short-term. If I have a need for storage in the future it will be back at Global Storage in Gates!
Barry Taft
3 years ago
I have not moved my car in yet but the service and support has been exceptional. The facility is perfect for the storage of my fair weather car.
It is spotless, organized and easy to access, yet very secure, with many, many cameras. Very friendly and professional all the way around. Gary and Paul do a great job!
Barry Taft
3 years ago
I have not moved my car in yet but the service and support has been exceptional. The facility is perfect for the storage of my fair weather car.
It is spotless, organized and easy to access, yet very secure, with many, many cameras. Very friendly and professional all the way around. Gary and Paul do a great job!
Jinjee Lawson
3 years ago
Had an wonderful experience. Paul was extremely helpful with me finding the right storage for my things. He took the time to show me 5 units without a complaint. He was warm and friendly.
Dani Zee
3 years ago
The two 5x7 units combined to be considered one 10x7, was the perfect set up for what I was needing. I like the climate control and the fact that you can drive into the building to unload. They even have dolly carts you can use to bring your belongings to your unit. Considering we moved in during a rainy winter day all of that made for a much more comfortable situation. Also the staff has been very helpful with any questions I've had so far.
Sonja Griffin
3 years ago
Excellent customer service, able to drive into the building with your personal car or truck . Carts to transport your belongings were readily available and the area was very clean, which made me feel comfortable leaving my belongings there. Paul was very helpful with ensuring that I selected the appropriate size unit that would be large enough to house my belongings. I would definitely recommend using Global Self Storage!
Adam Riemer
3 years ago
Big fan of Global. It's not the absolute cheapest, but you get what you pay for and here you get safe and secure service in a good location with ease of use when it came to getting in and out. Also, in-door storage is certainly more $$ than outdoor. Super helpful staff too, Gary was very easy to work with. If I need service again, I will certainly use these guys.
Angela Valentino
3 years ago
I've rented a storage unit with this same Global Storage location maybe four or five times now and highly recommend the facility!
The biggest deciding factor is that you can drive into the building, park and load/unload your things without having to worry about being exposed to whatever inclement weather is going on in Rochester at the time. If you live here then you know exactly what I'm talking about, lol.
Gary and Paul are great and the customer service is excellent, the rental rates are reasonable, the building is always very clean and, again, I wouldn't spend my money anywhere else.
Thanks you guys!!
Tabitha Burnett
3 years ago
We have stored our things here multiple times, always great friendly service, super convenient. I don't have a bad thing to say about the place
yajaira nguyen
3 years ago
Paul Marshall was very helpful in providing information in regards to the size of the storage unit that we needed. He showed us the unit and helped us make our reservation. Friendly, knowledgeable, and efficient staff member.
Steven Arneo
2 years ago
Both the Customer Service and Facility were excellent. Very helpful and courteous, easy transaction, and facility was so clean. Would highly recommend.
Jack Hill
2 years ago
Great customer service. Facility is very neat and orderly.
Without question this is the best facility I have checked out in the Rochester area.
Anthony Filetti
2 years ago
The bright spot in our transition to our new home. Paul and Gary are both excellent to work with and the facility is just what you want. We had our items in storage for 9 m9nths and they left in the same condition as when we brought them. The climate control and drive in experience is worth the price and the hours help us working stiffs. I would highly recommend this location for items you value.
Amanda L
2 years ago
Paul was SO very helpful! He showed us multiple units to help pick the best option for our needs, all while being very friendly, funny, and pleasant to work with. The entire storage building is clean, bright, and secure with many different sized units. The climate controlled feature is also a great aspect. We feel very safe storing our belongings here!
Wayne Coleman
2 years ago
They are great. Staff is very nice prices were good and a ton of options. And the security it spot on !
Michael Trifonoff
2 years ago
Courteous, Friendly and works with you to have a good place to keep your belongings. Accommodating when I switched storage lockers after moving and looked out for me 1st.
Rebecca Murphy
2 years ago
Paul at Global in Gates is the BEST!!! It was a snowy cold night, I forgot my cell phone, I had to get some things out of storage and I was having trouble getting in the door! ( my fault NOT the storage company) Paul had just closed and Im sure he was wanting to get home. Nevertheless, he took the time to help me and I was able to do what I needed to do!!! Thank you so much Paul, your are a TRUE ASSET to the company!!!
shevy blyden
2 years ago
Paul was great with helping my sister change her storage and showing her the different ones until she picked the one she like. Very clean and friendly.
Cameron Chung
2 years ago
Paul was very helpful and friendly. He helped me find an appropriate unit that fit my needs. Great customer service and a very clean facility.
Dani Youenzee
2 years ago
The two 5x7 units combined to be considered one 10x7, was the perfect set up for what I was needing. I like the climate control and the fact that you can drive into the building to unload. They even have dolly carts you can use to bring your belongings to your unit. Considering we moved in during a rainy winter day all of that made for a much more comfortable situation. Also the staff has been very helpful with any questions I've had so far.
Savannah McCadney
1 year ago
The customer service is great. Paul was so helpful and welcoming! The storage units are so clean and warm! Definitely will recommend this place to others!
Mekko Mongeon
1 year ago
I was referred by a current customer who spoke highly of the company based on customer service, location and features of the property. I was pleased to experience the same. Customer service was exceptional and the pricing reasonable. Thank Mr. Paul for your service.
Tiffany Fletcher
1 year ago
Very clean facility, easy access and Paul was very friendly, knowledgeable and extremely professional. I would definitely recommend this facility to friends and family.
Luna Pierre
1 year ago
I came in to look at a store to hold some furniture for a few months. Paul, the employee on duty was very friendly. I was impressed with the cleanliness of the storage unit and the security. Paul was very helpful in the process of finding a unit that best fit me. He was able to set me up with a reasonable offer and the process was quick and easy. Great customer service here and ensured security. If youre looking for a storage place this would be the best decision.
Sylvia Cooksey
1 year ago
Global Self Storage has proven to be a saving grace for me and my family. I needed a location for my business supplies. I came to Global Self Storage and was treated with such respect by Paul. He showed me several units and was concerned about my needs as a customer. I am so satisfied with my unit. My materials are safe in a clean, well lite, protected environment. I have peace of mind.
I was so impressed that my two sisters now have units at Global Self Storage. Both were also taken care of by Paul and they were also pleased and appreciated Paul's hospitality.
If I need more storage I will definitely use Global Self Storage.
Sonja Griffin
1 year ago
I highly recommend using Global Self Storage. I recently needed to rent a space to store my teaching supplies that I am not currently using, and was concerned about finding a place where my things will be in a clean and safe environment. Paul provided me with great customer service, as he was very patient and listened to my needs when assisting me with selecting the right unit. I am glad that I chose to store my things with Global Self Storage because they are in a safe, clean, and worry free environment. It's great to know that good customer service does still exists!
John Spaulding
1 year ago
Very clean and secure. Buddy stores his summer car inside. Drive in, drive out. Staff on location during business hours. Different size lockers. Well laid out and user friendly. Even has carts to use.
Beautiful Bones
1 year ago
Hello I came to rent a storage unit and I came to the right place! Paul was great,he made sure I had full understanding of me feeling like I'm at the right place to store my furniture. He was very polite,he took his time out for all of my questions &he never seemed frustrated or not once rushed me.the storage unit is very clean and just his personality alone will wheel you right on in.Thanks Paul! you are awesome maybe they should make you head of the store.
Christina Northrup
1 year ago
I had a great experience using global self storage on buffalo road in gate. Paul gave us great customer service and was great to work with! The storage unit itself was very nice and the facility was clean and easy access. Also very reasonably priced for the amenities. Would recommend to anyone for storage in the area!
Sonja Griffin
1 year ago
Excellent customer service, able to drive into the building with your personal car or truck . Carts to transport your belongings were readily available and the area was very clean, which made me feel comfortable leaving my belongings there. Paul was very helpful with ensuring that I selected the appropriate size unit that would be large enough to house my belongings. I would definitely recommend using Global Self Storage!
J. Marie Cintron
1 year ago
I had an amazing experience. Paul helped pick out the right fit for my storage unit and I feel like Paul deserves a raise for being so outgoing and making sure I was comfortable renting and letting me know how secured the storage is.
Ashara Baker
1 year ago
I had a great experience with Global Storage. Paul, was very charismatic and helpful ensuring I obtained the best unit for storage. 5 stars for Customer Service!!! I would definitely recommend this business.
Kevin Fantasia
1 year ago
Needed to store my belongings in a hurry. I had lost my home due to black mold. Stopped into the Buffalo Rd. Location and was greeted by Paul Marshall. He did an amazing job showing me what they had to offer. Paul went above and beyond to make sure we found the best unit for me that would suit my needs. His customer service is A+++. Gary Chatfield the property manager was also very helpful and accommodating in helping me with a great experience. I would recommend Global self storage to anyone looking to store their belongings big or small. Thanks again guys!!
Shawn Slocum
1 year ago
Great Customer service, very easy going, answered all my questions, helped me every step of the way, showed me multiple units made sure I would be satisfied with the unit I was about to rent, highly recommended.
Teresa Wormley
1 year ago
At the Gates location . Paul at Global Self Storage was fantastic to work with . He took an hour and a half to show me around and answer all my questions . He was by far a kind , helpful and patient gentleman . I highly recommend using him and this facility . Hopefully the owner will give him a well deserved raise !
Deana Sample-trumble
1 year ago
My husband and I are moving back to Rochester and having our things shipped ahead of our arrival. When I called Global Self Storage; Paul was amazing! He gave me the information I needed and recommended the storage unit in the best placement that would make it easier on our delivery people. I was also able to sign up online so being out of state wasn't an issue.
Cynthia Howe
1 year ago
This is my second time renting space at Global. Paul is wonderful to work with. Customer service, cleanliness, and safe affordable storage for your items while you are in the middle of a move gives me a peace of mind. Thank you again Paul for all you do!
Kate H
3 years ago
Very clean, and lots of security cameras. I like that the storage units are indoors in a warehouse sort of place. It makes me feel secure that my furniture won't get damaged by mine or water
Georgia Bassett
7 years ago
Shiny clean drive-in and unload storage place. Best one I've ever seen. Not your typical storage facility. Prices are good, too.
Amanda McGinnis
10 months ago
So blown away with the amazing customer service and overall experience. I picked here because my sister had a unit and I was impressed with the cleanliness of the building. The online process was super easy.
lou schwepps
9 months ago
This facility is kept clean and immaculate. The manager Gary provided exceptional customer service. He attended to us personally, gave us a tour of various units and their respective locations throughout the facility and helped us choose the proper size unit for our specific needs. He made sure we understood all aspects of our rental. Gary did not rush us and took the time to explain everything we needed to sign and encouraged questions instead of just saying "sign here". All current personal safety protocols were followed. I would not hesitate to recommend this Global Self Storage facility on Buffalo Road in Rochester NY to anyone who has such a need.
CiCi GoGo
2 weeks ago
John's customer service was truly an art form. He was patient, kind, and informative. I have never met John before however, I felt like he had my best interest in mind.
Global Self Storage, if your employees are not providing a customer experience like John, I am sure he could be a customer service instructor for the company.
Elizabeth Prescod
4 years ago
Excellent storage for valuable items.
Hours are shorter than expected. 9pm is too early to block access, but other than that, very nice!
Holly Carges
4 years ago
I like the storage facility itself because it is very clean and dry and offers temperature controlled units. Also staff is friendly and accessible.
Leigha Harper
3 years ago
My first impression of the building was great. Knowing that we can drive right in to unload is fantastic. Gary was very helpful and informative. The whole process took about 25 minutes. I found a nice space for my belongings and if I ever needed to rent again it would be here!
Arden Strasser
3 years ago
The entire experience at Global self storage is straightforward and simple. The building is clean, temperature controlled. Access is secure, but easy for customers. The units themselves are clean and easy to access. The staff are helpful and willing to explain how the place works and how the billing works. The only problem is that there is normally only one staff person in the office. This means that you have to wait if there is another customer needing assistance, which can potentially take a long time. I also wish insurance was included in the base costing, and not an add-on. The company is being paid to store your belongings, and it seems self-evident to expect that they take full responsibility for them. period. I don't like being nickel and dimed. Otherwise I recommend Global self storage without reservation.
Geoff Berl
2 years ago
Prices are pretty decent for the options. Sometimes there are deals during the off months which you (as a new customer) can lock in for a year or so. It's all climate controlled which is nice if you have temperature sensitive things like liquids or documents/images (which would be sensitive to humidity).
You have 24 hour access through a keypad where you can drive in, there are cameras everywhere so your stuff should be pretty secure.
Jade Davidson
2 years ago
Paul was super friendly and helpful. Showed us different units to make sure the right size was selected. Thanks for making this process less of a hassle .
David Bott
3 years ago
Great place and well run. Issue is however the pricing increase out of no where and we had not even been there a year. The manager was nice enough to put it back down, but it was a shock that one..It happened without notice, and two... The amount it went up. We were quick shocked to say the least at the increase amount. But they are good to work with and the place, as mentioned, is well run. But pricing could become an issue and we have the smallest space the offer.
k m
3 years ago
When I first rented my storage units, I dealt with Gary who was very nice and helpful. I set up recurring payments and then switched the payments to a different card, assuming everything was fine because the payment went thru in January. I got hit with late fees for February and I tried to call on 2/6 in the afternoon and could not get thru, so I went up to the office on 2/6 at 5:00 to find out what was happening.
I encountered the assistant manager who was incredibly rude. He was putting the closed sign on the door even though they are open until 6 pm, and seemed bothered that I was even there right from the get go. He flat out said I was "a liar" because "See this desk? I've been sitting at this desk all afternoon so if you had called you would have gotten me." I can show anyone who asks the outgoing calls on my phone from just that afternoon.
I was shocked. but I wanted to get this resolved so I asked to have the late fees removed in good faith because I was under the impression that I had set up recurring payments and told him I would pay in full right now. He said only the manager could do that, so I asked if he could call the manager or do something to help me. Anything. He said "Do you have a job? When you leave your job it's over. So, no, I can't call him" but with such a nasty attitude I was absolutely floored. What an incredibly rude person with a massive chip on his shoulder.
I will be calling the manager tomorrow to discuss how I was treated and to try to get the late fees removed. I will update this review if this situation is resolved to my satisfaction and I get an apology. But as of now, I would suggest that anyone looking for a storage facility take their business elsewhere.
Joe S.
9 months ago
This facility is kept clean and immaculate. The manager Gary provided exceptional customer service. He attended to us personally, gave us a tour of various...
George C.
3 years ago
Just finished up renting a storage unit from them for the past six years. We were very happy with our storage unit and having code to get in and out made...
Storage Facility Amenities24 Amenities
- 24 Hour Cameras
- 24-hour On-site Payment Kiosk
- ADA Units
- Boxes & Supplies
- Carts & Dollies
- Climate Control
- Commercial Storage
- Delivery Acceptance
- Drive Up Climate
- Drive-up Access
- EZ Access
- EZ Drive In
- EZ Drive Thru
- Exterior LED Lighting
- Gated Entry
- Indoor Vehicle Storage
- Interior Hallway
- On-site Management
- Online Bill Pay
- Online Rental
- RV, Car, Boat
- Rental by Phone
- Roll Up Doors
- Tenant Insurance Available
Brian Daily
4 years ago