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Storage Customer Reviews
russian made
1 year ago
Good customer service. Quick procedures nice people, and Karen is a very awesome person. #goodwoman ******************
David Shoemaker
1 year ago
Outstanding customer service, storage site clean, well lighted, easily accessible and reasonably priced. Highly recommend.
I'm Lost
1 year ago
Great people in the office. Extremely helpful. Easy location to get to. If you want the best service ask for Heather and Karen.
David McCall
1 year ago
This facility was very clean, very organized, and very efficient. Karen was especially friendly and very nice to work with. Out of all the options we considered, we're glad we chose US Storage and this location. Thanks!
Tasha Herron
2 years ago
Absolutely had a great experience here. Heather is so professional. She told me last week that she would call me as soon as she had an available unit, and she kept her word. I got my storage unit today. I will recommend this place to my friends and co workers. Very clean environment and friendly staff. Thanks again Heather!
Celeste Hidalgo
1 year ago
Rented my first unit today! Everything went smooth and quickly as we needed to move in fast. Very nice lady at the front desk, coffee provided at the desk so that's always a plus with me! We now have everything moved in and I don't have any complaints yet! I will be returning after the next rain to make sure the unit stays dry. Until then, everything is going great and I'm happy with my unit. Prices here were cheaper than a local competitor at the corner of Nolensville Rd and Old Hickory Blvd!
Graeme Dennis
1 year ago
Great experience here! Clean convenient unit at a good price. Heather and Karen are great -- helpful, professional, and were nice to work with.
Paige Lauri
2 years ago
Great customer service! The ladies at the desk were so sweet and helpful, and they were both efficient and gracious for our using their company. I highly recommend.
Lin Chang
2 years ago
This was my first experience renting a storage unit, and both Jessica and Karen were great at facilitating the process! Jessica answered my questions before I came in and Karen gave me a tour of the available units when I requested a different one than the original they offered. Both of them were very patient and helpful. I haven't had any issues in accessing my space - I would use them again in the future.
Bear in mind that most of the storage is behind a gate on a steep hill, which can be little nerve-wracking getting up it. However, I think the location is perfect off Nolensville (and the hill too - weather-wise and all).
Shelly Armstrong
2 years ago
After researching and calling around to several different storage locations near our home, this one was by far the most affordable price. We signed up through a young lady named Jessica and she was extremely helpful. She spent a lot of time with us showing us different units of different sizes to see what would suit our needs the best while staying with on our monthly budget. She gave us a 5% monthly discount because of my husband being Navy Veteran. The sign up process is quick and payments are easily manageable with the offered automatic deduction. She was quick to let us borrow a hand truck to load our storage items. The overall pricing and customer service experience was excellent. We could not ask for any better. We do love that is on a month to month basis so that we are not stuck in a contract but we do see ourselves sticking with this company for at least the next year, as it provides us with extra storage space that we currently do not have in our apartment
Angie Tatum
2 years ago
Karen was super nice and very informative. She answered all of my questions and was very patient. Thank you so much Karen! I definitely be renting a unit from you soon.
Simar Shemssulldin
2 years ago
Excellent customer service Jessica and Karen went above and beyond to get us exactly what we needed.
Tyler Stock
1 year ago
Quick, easy and affordable. Mary was very courteous and helpful. Highly recommended.
patrick anglin
2 years ago
Karen was so incredibly awesome! She was super friendly, efficient and went above and beyond to help me and explain the process! The facility was nice! Even her boss who lives in Florida was extremely prompt about responding to a question! Glad I chose to use them!
Mary Booker
1 year ago
I would highly recommended this for any and every one . Ms. Karen was very good to me thanks.
Lorene Howell
2 years ago
We have had a great experience with Karen and Jessica so far. They were very friendly and helpful with securing a storage unit for us. They were very straight forward with what we will be charged and even gave us a deal because they only had one unit that would work for us.
John Jo
1 year ago
Super helpful and fast friendly service from the front desk, AND spacious storage units at affordable rates!! Been using U.S. storage for going on 3yrs now without ever having a problem.
Snarky Squirrel
1 year ago
Ladies that work here are fabulous and so helpful. They worked with me even around the crazy events. I moved in for about a week then moved out when decided to stay in Nashville. I will use them again hopefully longer than a week. That crap it's exhausting!
Karla Hernandez
1 year ago
The way they treat their customers are great and I loved it how they treated us thanks for everything
Dana Montague
1 year ago
They were great and very helpful. Made sure I have the right size storage area. They were very friendly and made me feel very comfortable. Have had a storage space with them before and if I ever need to store stuff will always come back. Thanks for all you're help
Kristen Collier
1 year ago
Ray was great. Very friendly and made attempts to make me more comfortable. He helped this move go along so much smoother
Tonya Kennedy
1 year ago
Ray and Karen were awesome! Provided a preview of the unit. The location is convenient and clean. Very well maintained. Excellent choice for storage in Nashville.
Annie Dineen
1 year ago
Friendly, professional, pleasant! Seems like a good price compared to other places in the area I looked at. Ray was great!
Candace Smith
1 year ago
My experience at US Storage was more than good! Ray was not only helpful he was very accommodating to my schedule and my needs. I would highly recommend this facility to anyone looking to store away from home! Thank you Ray for everything!
Emma De Caussin
1 year ago
Karen was very nice and helpful in setting up our storage unit. The facilities are very nice, she took us on a golf cart and showed us where the unit was. Much nicer than other storage units I have rented before.
Amy Gresl
1 year ago
Ray was so nice and accommodating. I was in and out quickly and exactly what I needed for storage. Clean.
Mike Conrad
1 year ago
It is the cheapest storage unit around the people are very nice & the storage units are indoor and don't think you'd have to worry about mold or anything like that seem like some nice storage units and the owner is lives on site
tony nguyen
1 year ago
This is my second time using US Storage Center. Great services and ask for Ray, the manager. One of the nicest mangers I've met.
James Robertson
1 year ago
Karen was amazing!!! She helped me find the perfect unit for my needs and get the most out if the discounts offered.
The facility looks safe and secure. I feel very comfortable and confident with my decision to use this storage facility.
PS: Karen deserves a promotion! I was going to check out a different storage facility after checking out this one, but I felt so comfortable with this facility after speaking with her. I decided to move forward and feel excited!
Sherzod Muminov
1 year ago
It was great deal with this storage! The stuff was so friendly!! Of course the storage was pretty cool!
Joey Maldonado
1 year ago
2nd time using this location! Such a great place. Won't find another place better then this. Great prices!!!
Pinkpinetreee
1 year ago
Great customer service !! If you ever need a place to store your valuables. its the place to come to affordable and the best customer service you. Can't beat that. Last time i rented a storage was at the place down the street from them storplace on old hickory blvd they were rude and all kinds of other stuff. This place was extremely great with me. Karen was great!!! She is the reason this place deserves a 5 star review.
Sherzod Muminov
10 months ago
It was great deal with this storage! The staff was so friendly!! Of course the storage was pretty cool!
t henning
10 months ago
Brett is super friendly and very helpful and the facility is nice and smells great!
Geneva Byers
9 months ago
Very fast and friendly service. Got in a unit within half an hour. Highly recommend. Thanks!
Justin Cummins
8 months ago
Karen was awesome. She was very helpful in finding a unit that worked for me. Best prices around town and I would recommend using them for your storage needs.
Yaneli Reynaga
6 months ago
They had the best price in town and the staff was very friendly. Brett was very helpful and nice at all time. Thanks for your help.
Danny DePung
5 months ago
Brett. The guy that helped me with my storage unit on Nolinsville Rd. Nashville Tn 37211. Very good at his job and is a credit to your Company US Storage.
B C
5 months ago
I have been renting units since this location was built, usually in an emergency situation.
This time it was after a long 700 mile trip through what seemed like every type of precipitation known to man kind. I thought the 3 inches of snow I awoke to on Sunday was a really bad April fools joke.
We were at the end of our rope. I'm 57 yrs old granny who drove 32 feet of Uhaul truck and trailer in high winds, snow, icy roads, hail storms, thunder, lighting and wth ever freezing fog is. So yeah I was a disaster .
I can not express in words how Brett was there for us. Brett was so kind, understanding and compassionate. Not to mention his smile. Thank you, Brett for being a bright and uplifting light at a time when I needed it really bad.
I have lost the piece of paper with the young ladies name, I think Sandy the property mgr, who I spoke with while driving in that mess. She made sure our reservation was good to go but most of all she talked to me like a friend when I needed one. I was so nervous dealing with my driving conditions but speaking with her was one of the few highlights of my trip. She has moved all over as her husband is serving our country. She knew what kind of stress I was dealing with.
Thank you all,
BC
Yuri Figueroa
5 months ago
Great place for storing! Brett is very nice and helpful in finding you a good spot for your needs. Thanks!
Erin Huber
4 months ago
Brett was very helpful and thoroughly explained everything. He was very accommodating and escorted me to my unit which was in great condition. He also offered me a better promotion than I thought was available. Overall great experience!
Elizabeth J Hudson
3 months ago
Brett was very nice and professional! Helped us out when we needed a storage unit very last minute. I would highly recommend!
James Harper
3 months ago
Brett & Sandy was very nice and professional! He really helped us out when we needed a storage unit very last minute. I would highly recommend going to them if you need storage they are the best in the area!
William Blankston
3 months ago
Best facility in town Brett & Sandy made storage process a wonderful experience. I have no complaints and will be sure to recommend anyone to them.
Markeyta Hughes
3 months ago
Had a great visit at this location. Husband and I are looking for storage facility and Brett made that decision easy. Very knowledgeable and friendly. We will definitely be using this location.
L Hunter
2 years ago
Inexpensive, Secure, Convenient, and most importantly GREAT CUSTOMER SERVICE. The manager, Jessica, was not only accommodating but genuinely considerate and kind. Even Karen, another lady that works in the office (who I thought was going to strangle me), was notably patient with me despite my hastiness. I can be impetuous and both these ladies were good sports. Customer Service is VERY important to me and with that excellence exhibited at this facility along with the convenience of needing, reserving, and occupying the unit all within 1.5 hours (if that) PLUS the sense of security upon my departure there is only one reason I cannot give five stars and that's the minor disadvantage of not having 24 hour access to my unit. Maybe this review will grant me such permissions!
Erin Hudson
2 years ago
The manager, Jessica, was VERY nice. Her communication with me was awesome! I would definitely recommend this storage site to others.
John Jo
3 months ago
Affordable rates. Huge spacious units. Been using U.S. storage for going on 3yrs now without ever having a problem. After 3 years of service, if you miss 1 month of payment you'll get your stuff auctioned off without a phone call...
A L.
2 years ago
Staff is super nice - had particularly helpful interactions with Karen - location is convenient, prices are reasonable, especially with the Yelp deal...
RachaelJohnsonmusic ..
2 years ago
Amazing experience!!
Larry and Heather were so helpful, efficient, pleasant and genuine!
We were shown the unit and necessary forms and paperwork were...
Jenna R.
1 year ago
Karen at the front desk was very helpful when I checked into my storage unit. The unit was in a great location within the facility, it felt like a safe...
Andrew G.
1 year ago
Helpful and friendly staff. Called to reserve a spot and was able to move belongings in same day. Great rates as well.
Libby M.
11 months ago
I've had a storage unit here for the past four years. The staff at this location has always been great, but Sandy went above and beyond for me yesterday...
Jacinda N.
10 months ago
I'm a first-time self-storager so I had a lot of questions. The manager, Sandy, was SUPER friendly, patient, and accommodating! She helped me when I was...
Heather R.
4 months ago
I've been looking for a storage unit all day. I saw this place on my way home and thought i should stop by. I'm glad i did. Brett was very informative and...
Charlton H.
2 months ago
Perfect location for business storage! Brett was great!
Crocus G.
2 months ago
Very courteous, friendly, and professional employees. Their prices are very reasonable. Our wine cellar and remodeling company is proud to use them for our...
Katie Guberud
1 year ago