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Storage Customer Reviews
russian made
4 years ago
Good customer service. Quick procedures nice people, and Karen is a very awesome person. #goodwoman ******************
David Shoemaker
4 years ago
Outstanding customer service, storage site clean, well lighted, easily accessible and reasonably priced. Highly recommend.
I'm Lost
4 years ago
Great people in the office. Extremely helpful. Easy location to get to. If you want the best service ask for Heather and Karen.
David McCall
4 years ago
This facility was very clean, very organized, and very efficient. Karen was especially friendly and very nice to work with. Out of all the options we considered, we're glad we chose US Storage and this location. Thanks!
Tasha Herron
4 years ago
Absolutely had a great experience here. Heather is so professional. She told me last week that she would call me as soon as she had an available unit, and she kept her word. I got my storage unit today. I will recommend this place to my friends and co workers. Very clean environment and friendly staff. Thanks again Heather!
Celeste Hidalgo
4 years ago
Rented my first unit today! Everything went smooth and quickly as we needed to move in fast. Very nice lady at the front desk, coffee provided at the desk so that's always a plus with me! We now have everything moved in and I don't have any complaints yet! I will be returning after the next rain to make sure the unit stays dry. Until then, everything is going great and I'm happy with my unit. Prices here were cheaper than a local competitor at the corner of Nolensville Rd and Old Hickory Blvd!
Graeme Dennis
4 years ago
Great experience here! Clean convenient unit at a good price. Heather and Karen are great -- helpful, professional, and were nice to work with.
Paige Lauri
5 years ago
Great customer service! The ladies at the desk were so sweet and helpful, and they were both efficient and gracious for our using their company. I highly recommend.
Lin Chang
4 years ago
This was my first experience renting a storage unit, and both Jessica and Karen were great at facilitating the process! Jessica answered my questions before I came in and Karen gave me a tour of the available units when I requested a different one than the original they offered. Both of them were very patient and helpful. I haven't had any issues in accessing my space - I would use them again in the future.
Bear in mind that most of the storage is behind a gate on a steep hill, which can be little nerve-wracking getting up it. However, I think the location is perfect off Nolensville (and the hill too - weather-wise and all).
Shelly Armstrong
5 years ago
After researching and calling around to several different storage locations near our home, this one was by far the most affordable price. We signed up through a young lady named Jessica and she was extremely helpful. She spent a lot of time with us showing us different units of different sizes to see what would suit our needs the best while staying with on our monthly budget. She gave us a 5% monthly discount because of my husband being Navy Veteran. The sign up process is quick and payments are easily manageable with the offered automatic deduction. She was quick to let us borrow a hand truck to load our storage items. The overall pricing and customer service experience was excellent. We could not ask for any better. We do love that is on a month to month basis so that we are not stuck in a contract but we do see ourselves sticking with this company for at least the next year, as it provides us with extra storage space that we currently do not have in our apartment
Angie Tatum
5 years ago
Karen was super nice and very informative. She answered all of my questions and was very patient. Thank you so much Karen! I definitely be renting a unit from you soon.
Simar Shemssulldin
4 years ago
Excellent customer service Jessica and Karen went above and beyond to get us exactly what we needed.
Tyler Stock
4 years ago
Quick, easy and affordable. Mary was very courteous and helpful. Highly recommended.
patrick anglin
4 years ago
Karen was so incredibly awesome! She was super friendly, efficient and went above and beyond to help me and explain the process! The facility was nice! Even her boss who lives in Florida was extremely prompt about responding to a question! Glad I chose to use them!
Mary Booker
4 years ago
I would highly recommended this for any and every one . Ms. Karen was very good to me thanks.
Lorene Howell
5 years ago
We have had a great experience with Karen and Jessica so far. They were very friendly and helpful with securing a storage unit for us. They were very straight forward with what we will be charged and even gave us a deal because they only had one unit that would work for us.
Christopher Horne
4 years ago
Great customer service from their entire staff. Highly recommend them!
John Jo
4 years ago
Super helpful and fast friendly service from the front desk, AND spacious storage units at affordable rates!! Been using U.S. storage for going on 3yrs now without ever having a problem.
Snarky Squirrel
4 years ago
Ladies that work here are fabulous and so helpful. They worked with me even around the crazy events. I moved in for about a week then moved out when decided to stay in Nashville. I will use them again hopefully longer than a week. That crap it's exhausting!
Karla Hernandez
4 years ago
The way they treat their customers are great and I loved it how they treated us thanks for everything
Dana Montague
4 years ago
They were great and very helpful. Made sure I have the right size storage area. They were very friendly and made me feel very comfortable. Have had a storage space with them before and if I ever need to store stuff will always come back. Thanks for all you're help
Kristen Collier
4 years ago
Ray was great. Very friendly and made attempts to make me more comfortable. He helped this move go along so much smoother
Tonya Kennedy
4 years ago
Ray and Karen were awesome! Provided a preview of the unit. The location is convenient and clean. Very well maintained. Excellent choice for storage in Nashville.
Annie Dineen
4 years ago
Friendly, professional, pleasant! Seems like a good price compared to other places in the area I looked at. Ray was great!
Candace Smith
3 years ago
My experience at US Storage was more than good! Ray was not only helpful he was very accommodating to my schedule and my needs. I would highly recommend this facility to anyone looking to store away from home! Thank you Ray for everything!
Emma De Caussin
3 years ago
Karen was very nice and helpful in setting up our storage unit. The facilities are very nice, she took us on a golf cart and showed us where the unit was. Much nicer than other storage units I have rented before.
Amy Gresl
3 years ago
Ray was so nice and accommodating. I was in and out quickly and exactly what I needed for storage. Clean.
Mike Conrad
3 years ago
It is the cheapest storage unit around the people are very nice & the storage units are indoor and don't think you'd have to worry about mold or anything like that seem like some nice storage units and the owner is lives on site
tony nguyen
3 years ago
This is my second time using US Storage Center. Great services and ask for Ray, the manager. One of the nicest mangers I've met.
James Robertson
3 years ago
Karen was amazing!!! She helped me find the perfect unit for my needs and get the most out if the discounts offered.
The facility looks safe and secure. I feel very comfortable and confident with my decision to use this storage facility.
PS: Karen deserves a promotion! I was going to check out a different storage facility after checking out this one, but I felt so comfortable with this facility after speaking with her. I decided to move forward and feel excited!
Sherzod Muminov
3 years ago
It was great deal with this storage! The stuff was so friendly!! Of course the storage was pretty cool!
Joey Maldonado
3 years ago
2nd time using this location! Such a great place. Won't find another place better then this. Great prices!!!
Pinkpinetreee
3 years ago
Great customer service !! If you ever need a place to store your valuables. its the place to come to affordable and the best customer service you. Can't beat that. Last time i rented a storage was at the place down the street from them storplace on old hickory blvd they were rude and all kinds of other stuff. This place was extremely great with me. Karen was great!!! She is the reason this place deserves a 5 star review.
Sherzod Muminov
3 years ago
It was great deal with this storage! The staff was so friendly!! Of course the storage was pretty cool!
t henning
3 years ago
Brett is super friendly and very helpful and the facility is nice and smells great!
Geneva Byers
3 years ago
Very fast and friendly service. Got in a unit within half an hour. Highly recommend. Thanks!
Justin Cummins
3 years ago
Karen was awesome. She was very helpful in finding a unit that worked for me. Best prices around town and I would recommend using them for your storage needs.
Yaneli Reynaga
3 years ago
They had the best price in town and the staff was very friendly. Brett was very helpful and nice at all time. Thanks for your help.
Danny DePung
3 years ago
Brett. The guy that helped me with my storage unit on Nolinsville Rd. Nashville Tn 37211. Very good at his job and is a credit to your Company US Storage.
B C
3 years ago
I have been renting units since this location was built, usually in an emergency situation.
This time it was after a long 700 mile trip through what seemed like every type of precipitation known to man kind. I thought the 3 inches of snow I awoke to on Sunday was a really bad April fools joke.
We were at the end of our rope. I'm 57 yrs old granny who drove 32 feet of Uhaul truck and trailer in high winds, snow, icy roads, hail storms, thunder, lighting and wth ever freezing fog is. So yeah I was a disaster .
I can not express in words how Brett was there for us. Brett was so kind, understanding and compassionate. Not to mention his smile. Thank you, Brett for being a bright and uplifting light at a time when I needed it really bad.
I have lost the piece of paper with the young ladies name, I think Sandy the property mgr, who I spoke with while driving in that mess. She made sure our reservation was good to go but most of all she talked to me like a friend when I needed one. I was so nervous dealing with my driving conditions but speaking with her was one of the few highlights of my trip. She has moved all over as her husband is serving our country. She knew what kind of stress I was dealing with.
Thank you all,
BC
Yuri Figueroa
3 years ago
Great place for storing! Brett is very nice and helpful in finding you a good spot for your needs. Thanks!
Erin Huber
3 years ago
Brett was very helpful and thoroughly explained everything. He was very accommodating and escorted me to my unit which was in great condition. He also offered me a better promotion than I thought was available. Overall great experience!
Elizabeth J Hudson
2 years ago
Brett was very nice and professional! Helped us out when we needed a storage unit very last minute. I would highly recommend!
James Harper
2 years ago
Brett & Sandy was very nice and professional! He really helped us out when we needed a storage unit very last minute. I would highly recommend going to them if you need storage they are the best in the area!
William Blankston
2 years ago
Best facility in town Brett & Sandy made storage process a wonderful experience. I have no complaints and will be sure to recommend anyone to them.
Markeyta Hughes
2 years ago
Had a great visit at this location. Husband and I are looking for storage facility and Brett made that decision easy. Very knowledgeable and friendly. We will definitely be using this location.
chad crosby
2 years ago
It was incredibly easy to reserve a unit and painless process. Karen was exceptional at helping me find exactly what I needed and I felt extremely cared for! Leasing was a great experience! Definitely would suggest this establishment
Graeme Dennis
2 years ago
Great experience here! Clean convenient unit at a good price. Staff are helpful, professional, and were nice to work with. Follow up a couple years later: Summer climate control in units is very good. Price went up but still good value. Store stuff here!
Amy D'Andrea
2 years ago
VERY BEST STORAGE FACILITY IN NASHVILLE OR ANYWHERE!! I honestly don't even know where to begin. US Storage Centers on Nolensville Pike near Haywood Ln is the best storage facility I have ever used & I have been renting storage units for nearly 15 years! The manager, Brent Schwarz, is the most professional, kindest, & friendliest storage manager anyone could ever meet! He truly is good people & genuinely cares about his customers! I have never experienced anything like that from a storage company & I will never again rent from anyone else! If you're looking for a storage center in Nashville, this is the one to go to! Thank you so much, Brent & US Storage Centers!
Derell Stinson
2 years ago
Thank you Brenda for making my transition to store, move and travel an easy one! I can now fly in peace! Gracias!
Yoari Cardenas
2 years ago
Customer service was awesome!!! Very convenient and friendly business. I cant leave out how great the monthly rates are..... Thank you
drbeeker2002
2 years ago
Steve was great to us and treated me right. This is an awesome place to store my stuff - friendly staff
Azuma Leasing
1 year ago
This was the best experience I've ever had from a storage company. The two employees were the best in the whole world. Highly recommended!!!!
Ian Gray
1 year ago
Our initiation pricing offer was surprisingly affordable, and a bit less than what we expected from the contractual language. We have just returned to Nashville from Toronto and removed a houseful of stuff from the two units, reducing our load to one unit. In the process we needed a jumper cable to get the roadster rolling. No problem, thanks to Kate. Great service and cheerful, attentive, caring staff. She's kinda cute too (but don't let my wife know I said that !)
Lauren Peet
1 year ago
Just rented storage for tween graduation and new career...fourth time renting from US Storage Centers Nashville. Kate and Steve are always great! Seamlessly friendly service and operation.
Brian J. Dunn
1 year ago
I'm can't say enough great things about this experience! The level of service I received from Katie & Stephen was fantastic. They went out of their way to ensure I received a clean, adequately sized unit that met my needs at a very affordable price. I was truly blown away with their professionalism and honesty. The unit I received looked brand new and very well cared for, I was shocked! I'll be recommending this company to everyone I know, I was beyond satisfied with my experience!!
Derrek Clay
1 year ago
Great help from Steven we were able to see our unit immediately with no issues.
Friendly, comprehensive service had all of our questions answered with no confusion.
Units are very nice in a decent area. Would recommend
costo davis
1 year ago
I am so satisfied with the service, price, and overall welcoming I received from manager, Steven Cornish. It is a clean, safe, and well run environment. I checked prices with other local storage facilities and US Storage saved me a considerable amount of money. Very highly recommended!
Dolores Mclaurin
1 year ago
The manager Steve was wonderful very personable and kind. He really helped my family out. Five stars is not enough for this u.s. storage center and it's manager Steve. If you're ever in Nashville and need a storage unit US STORAGE 4611 Nolensville Pike and talk to Steve.
erin plew
1 year ago
Stephen was very kind and helpful and found an even better option of a more cost affective space when we arrived at the property. We also enjoyed the complimentary golf cart ride up the mountain to our space! Spaces are well maintained and clean.
James Valencia
1 year ago
Had a great experience storing my van here because the manager Stephen was exceptionally helpful. He was very patient and accommodating with me and went above and beyond his duty. I really appreciate his help and recommend this storage center location.
Jordan Amis
1 year ago
Great place for storage, with very reasonable pricing. I have spoke with Karen anytime I had a question or concern and she was great! The customer service is 10/10 which you dont find often!
Elizabeth Williams
1 year ago
Steven was super helpful. The facility is very well kept, clean. I enjoyed doing business here.
James Valencia
1 year ago
Had a great experience storing my van here because the manager Stephen was exceptionally helpful. He was very patient and accommodating with me and went above and beyond his duty. I really appreciate his help and recommend this storage center location.
Shelbee Harman- cable
1 year ago
Steven has been a great help! Very pleasant experience. Nice clean property!
Kelsey Bucknam
1 year ago
I used this location when I first moved here and not only did they have the best price, but it was also for a climate-controlled unit. I loved being able to access it at any time, as I was working odd hours and sometimes needed to get something from it late at night. The staff was incredibly friendly and great to work with.
Cornell Schultz
1 year ago
Steve is great to work with! Great rates and service. Highly recommended!!!
Jennifer Tolentino
1 year ago
I have a storage unit they are nice and i like the people that that work there they are very nice.
Michael Welch
1 year ago
I have used this location off and on for about 4 years now. The staff have handled each transaction with professionalism and kindness. I have used both indoor and outdoor units. The facility is top-notch and I do not worry about the safety of my items. I am very happy to continue using their services. Having worked in storage facilities in the distant past, I know the struggles of that particular line of "retail" work. I have no reservations in giving these people my highest recommendation.
rani penumaka
1 year ago
Rojas has been a great help! Very pleasant experience. Nice clean property, Highly recommend!
Raquel Bautista
1 year ago
Steven and his friend were great. We had 10 minutes until closing and they waited for us patiently!
Judi Pappas
1 year ago
Have stored my stuff with them since 2013...very clean, climate controlled so your stuff does not get ruined from heat in the summer. Friendly staff
E.N.D
10 months ago
Service was great! Rolando was very professional and answered all my questions! Id highly recommend !!
Jay Lennox
9 months ago
Renting a unit from here was fast and easy. They have great specials and rates. The staff was very friendly and helpful. Glad I decided on US Storage.
Mara
7 months ago
Options are affordable, reasonable. Quick and simple rental process. Pleasant staff. Clean and quiet property. No complaints.
Gary C
7 months ago
The facility is clean and safe. After making my reservation online, Rolando was ready for me - the rental process was fast and efficient. All in all, a very positive experience.
Tony Washere
7 months ago
I'm very satisfied with experience that I had here. Steven (Property Manager) helped me very good to get my 1000 lbs toolbox in my storage unit. Thank you so much!!!
Will Quigg
6 months ago
US STORAGE CENTERS Are great. Very helpful and professional. They helped me find the right size storage unit that I needed And I was in-and-out of there fast. I would recommend US Storage Centers to whoever needs a storage unit
Stephen Byrum
6 months ago
Steven was very helpful with resolving an issue. Friendly and professional service. Recommended
L'Tuanya Ballard
3 months ago
Clean, cost effective storage, professional & friendly staff, wouldn't go anywhere else!
Mark Carbonneau
2 months ago
My experience with Steve and US Storage has been great. Everyone has been very helpful with anything I have needed to do regarding my storage. I am very appreciative...Mark Carbonneau.
Cody Hall
1 month ago
Great service and very helpful! Carlos was very professional and went beyond to help us out!
cassandra laux
2 days ago
I have been storing my things here for a few years now, and I love it! The management is so friendly and helpful!
L Hunter
5 years ago
Inexpensive, Secure, Convenient, and most importantly GREAT CUSTOMER SERVICE. The manager, Jessica, was not only accommodating but genuinely considerate and kind. Even Karen, another lady that works in the office (who I thought was going to strangle me), was notably patient with me despite my hastiness. I can be impetuous and both these ladies were good sports. Customer Service is VERY important to me and with that excellence exhibited at this facility along with the convenience of needing, reserving, and occupying the unit all within 1.5 hours (if that) PLUS the sense of security upon my departure there is only one reason I cannot give five stars and that's the minor disadvantage of not having 24 hour access to my unit. Maybe this review will grant me such permissions!
Erin Hudson
5 years ago
The manager, Jessica, was VERY nice. Her communication with me was awesome! I would definitely recommend this storage site to others.
Lesley Paone
2 years ago
Climate control was relative. Like between 90 and 50 degrees. Which I guess is acceptable for storing some things. I think what I did not care for the most with them was the constant price increases.
Virginia Benson
2 years ago
They do not send out invoices any longer. Not always someone in office during business hours. Makes it hard to pay rent on time.
John Jo
2 years ago
Affordable rates. Huge spacious units. Been using U.S. storage for going on 3yrs now without ever having a problem. After 3 years of service, if you miss 1 month of payment you'll get your stuff auctioned off without a phone call...
TERRI MCDONALD
1 year ago
Customer Service is a reflection on the company. Therefore when provided with intention false and deceitful information; I have a problem with that. Your customer service representative, stated the faculty goes to lunch between 1:00pm - 2:00pm. However, upon arriving at 11:35am; there is a sign on the door stating they will be out from 10:00am-2:00pm. This is a waste of time, money, and energy. Your customer service representative related information which was deceitful, intentional and a bad representation for U S Storage Centers. If you close down for hours during the day for lunch breaks; then post it online and allow your customers the courtesy of knowing your actual hours of operation. DO BETTER!
TJ Barb
7 months ago
They charged me a late fee on a National Holiday during a pandemic. I do not recommend this location.
Jeanette H.
1 month ago
Brett thank you so much for your help with size of unit I need. I had no idea what I needed and your professionalism and patience is so very...
Andy B.
2 years ago
Steve was so helpful. This place is a great value and really takes care of my stuff
Jacinda N.
1 year ago
Argh. Sandy is no longer at this location, monthly rent has gone up multiple times with short notice, and worst of all, a month after putting household...
Katie Guberud
4 years ago