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Storage Customer Reviews
Jessica Daoodi
3 months ago
Kind of a lot of drama here. I had two units and although yessenia was helpful, we were unable to access our units on several occasions. Sometimes with notice and sometimes without. That's quite frustrating when you have things in storage that you need access to on a fairly regular basis.
The only reason I chose this place initially was due to the extended gate access which they took away. I work so it's easier to move stuff after work. Now that they took thst away, they really aren't competitive. The pricing is pretty much the same as other places, but there is NO Air Constioning here. It gets so HOT inside during the summer , especially on the 3rd floor. Not an ideal situation.
Donnalee Anon
3 months ago
May of this year I chose staxup storage to store my items mainly due to the young man, Osvaldo, that it helped me because of his professionalism, friendliness and willingness to show me all the storages in the size that I was looking for that were available.
This last Friday my daughter had moved all of her things out of the store so I needed to downsize. It was late in the evening and I thought for sure that I was going to be told that I had to come back the next day because the office was closing in 10 minutes but I was very pleasantly surprised when the manager Yesesia was more than happy to help me right then. she showed me different size units and checked my storage to see exactly what size I was needed to accommodate items. I have some larger items that needed hello it was only going to have help later that evening to get it moved unfortunately we went past a little past 9 but they were very pleasant about it and they let us out no problem.
I have to stay over the years all the storage facilities that I've had to use this is been the most Pleasant professional cleanest overall best experience I've ever had in storage facility
DeLiCiOuSLyPLuMp86
4 months ago
First and foremost, I will have to say I'm completely happy with this storage facility. I've been to many and none take care of you like stax up does. Oh and let's not forget to mention the extraordinary job the Manager Yesenia does. She is always so happy, respectful, and is always willing to help out. She keeps the property very clean and handles situations professionally and adequately. Thank you so much for all you do!!
Mary Sterns
5 months ago
Recently had to temporary move due to my home being damaged in recent fires its been so stressful to move and try to store a few of our surviving belongings, i researched and some friends recommended Stax up storage, since they rent a unit in Alpine location.i gave a call to ask about pricing and lots of more questions and the Customer Service i Received over the phone, is not acceptable! The lady which i dont remember her name,sounded rushed and didint even ask for my name or tried to ask about what my needs in storage were! Now i will have to go Store all my belongings back to Alpine! Or somewhere else! I really hope this employee reads this and she knows that people deal with all kinds of situations she should be more aware of her customer service.
William Fiscus
6 months ago
Great first impression. Very reasonably priced. Great value for the unit, and in a great location.
Sandra Childers
7 months ago
Yesenia Manager is outstanding and very helpful. Staxup is always clean and you feel safe here. I enjoy renting here.
Dale Lorentzen
7 months ago
I had a storage here for a couple months before and now I'm back there again with the storage because they're very kind very clean and the grounds are very clean this is a good place to store your things I haven't seen any rodents or had any problems with them in my storage either so this is a good place
License to Drive Notary
8 months ago
I have stored with StaxUp in the past and have always had a good experience. The Managers at this location are very helpful and their facility always looks good. They have move-in specials and trucks for rent which is a plus!
Jessica Daoodi
8 months ago
My boyfriend rented a unit here without knowing anything about the place. the guy Mike, literally has a bunch of homeless people cleaning units, hanging around all day , sleeping on site in their units or behind the building. Drugs and Tweekers run rampid here. It seems to be the hang out spot. The manager must also be on drugs because there was a lot of sneaky dealings going on. My boyfriend moved out as soon as he could. My advise: FIND ANOTHER PLACE TO STORE YOUR STUFF. NOT SAFE HERE.
Martin Quintana
8 months ago
Establishment and storages are very clean, management is very respectful and helpful, Osvaldo is a nice guy and will help you out in any way he can.
Life With Adri
9 months ago
I come every Saturday and its always clean. The customer service is amazing.
Lawrence Forbes
9 months ago
Joey gave me the best service in a long time will definiteky refer him and facility to friends and family
AQ Slim
10 months ago
Great service, very clean and welcoming I would greatly recommend
Yessenia who is the store manager gives an outstanding customer support and very friendly
I will use this storage facility every time I need it and will also recommend it
Truly
Rom
tprocketeer
11 months ago
Great customer service! Yesenia great manager answered all my questions and gave helpful tips. Nice clean and secured location. I do recommend this business.
Tony Perri
Maria v
11 months ago
Clean and friendly business
Efficient transaction
Happy with our storage space
-I recommend
Gabriele Willis
11 months ago
Yesenia, the manager was great. She was patient and knowledgeable and once I decided on the size of the unit I was in and out in no time. Great price too! The facility is very clean. Glad I came here.
Chris Wiley
11 months ago
The facility is absolutely beautiful, clean and easily accessible. Yesenia is super helpful.
Jeff watters
1 year ago
Mike, the manager, is great. When I rented, I was in and out in15 minutes. Good prices and sizes.
Bridget Barelka
1 year ago
This is a reasonably priced storage facility. No pests (just a spider or 2, but I have them at home). Very helpful & supportive. Great location by El Cajon entrance to I-8.
Sharon Guest
1 year ago
The manager was awesome he helped us to find away to load a huge snap on tool box on to the moving truck.
Dillon Guest
1 year ago
The management here is awesome! However some of the customers... Well I mean it's El Cajon, expect some attitude.
There's lots of cameras and when the place locks down... It locks down!
Tyler mchenry
1 year ago
I recently moved from El cajon to Temecula and needed to store my household items for a few months. This place served my needs perfectly
Clean, well maintained and very professional! The Manger is always on hand and visible, which I really appreciate. Highly recommend!
Don Smith
1 year ago
As someone who has lived in many states and moved often, I have had to have my share of storage units. This one is by far the best, largely thanks to Mike the manager.
He runs a tight ship, always remembers my name (as well as everyone elses) and calls you personally to alert you if there is an issue. Case in point when I forgot to lock my unit and he not only called me, but monitored all the video from the time I last came to the present to make sure no one had been near my things. And he did it again the second time I forgot to lock my unit. (Eish!)
I have had a unit for quite a while now and my things are always safe, kept in perfect condition and the service is perfect. Mike and Hill St. StaxUP rocks!
Lori Williams
2 years ago
Very clean, Staff is great, you can pay online and I love that I can go to my storage up til 9pm. I've been a customer for over 3 yrs, first with a friend then myself and been a very satisfied customer! Anyone needing a storage space please come here!!
TIM T MOBILE
2 years ago
StaxUp was the cheapest storage unit I could find within the distance I wanted to travel. The staff have been friendly, very helpful and I will continue to use them for my storage needs and I have also referred them to friends and business associates that I deal with daily.
Bill Hagemann
2 years ago
Best experience I've had at a storage place, and I've used my share of them! Mike, the manager, has treated me as a valued customer from day one. The facilities are clean and well maintained, the prices are very reasonable, and the units are easily accessible with carts nearly always immediately available. Definitely worth checking out if you're in the hunt for a place where you won't have to worry about your stored items.
tim smally
2 years ago
Great Place to store your stuff in El Cajon. This place has changed alot in the las couple years. It is clean and safe. The Manager Mike is outstanding and easy to work with. You can tell he and his company take great pride in the way they do bussiness. I will tell anyone who needs storage about Staxup in El Cajon
Lisa Taylor
2 years ago
My boyfriend has a storage here, it's super clean, the.access hours are way better than most Storage's, and best of all is the manager Mike. Very helpful and so nice !
morgen holderbach
2 years ago
First and foremost I want to give a rave review to Stax Up employee Nikki. She has always been kind, perrsonable and willing to work with me even when I wasn't at my best.
I think she would make a great facility manager. She instinctively knows how to work with people and find solutions to unforseen situations that pop up unexpectedly.. She goes above and beyond her job expectations to help a customer.
I have always found Hill St Stax Up storage to be a clean place with no type of insects or critters to speak of.
I appreciate the long hours within which the gates give access to the units.
Andrea Duchonovic
2 years ago
After coming to StaxUP today I am fully satisfied with my experience. Josh followed up with a phone call as soon as I had questions regarding the storage space. I found it online and it was the cheapest option in the area. I was extremely surprised by the cleanliness of the facility and the long hours of operation. As soon as I arrived josh showed me my options and the units available. He was thorough and friendly and I was out of the facility in no time! I highly recommend StaxUP! Thanks josh!
Margaret McCloskey
2 years ago
Josh was extremely helpful, knowledgeable and friendly! I reserved my unit online (which is easy and convenient). Josh called to follow up and answer questions I had. Once I arrived, he showed me the facility, which is super clean and easy to access. I was in and out of there in no time.
I highly reccomend StaxUP Storage... Great customer service, convenient hours, clean, and lots of different unit size options.
Audra Quinones
2 years ago
Staxup Storage in El Cajon on Hill St. Made my moving and storage experience totally stress-free. From my initial contact of renting the unit, all the way through moving day they were AWESOME!! Everything was explained to me throughly. I honestly feel that my items are as important to them as they are to me. I will tell everyone I know that are choosing a storage facility to store their items at Stax-up Storage. 1355 Hill St. El Cajon CA.
Vee Muk
2 years ago
Moving is a stressful time.
Glad I found this place nearby. It was my 2nd Uhual experience and it's definitely better than the first one. It's not extra to use the dollie and furniture pads like the other place.
I returned the truck a bit later than the returned time and Josh didn't charge me for an extra day.
Overall, Josh made this Uhual experience great. Friendly, professional and prompt.
I would definitely come back here again and would recommend Stax Up.
James Cossaboon
2 years ago
One of the best storage units in San Diego!! Been a customer for 10 years & the improvements were well done!!
Shelton Hewison
3 years ago
The facility has state of the art security cameras along with everything being newly re modeled! Gate access hours are 6am-9pm which is way better than most storage facilities. Josh the manager assisted me in finding the right size storage that best suited me and my new business. They also accepted my AAA membership for additional savings! If your looking for additional storage hands down I recommend this company!!!
Heather Matthews
3 years ago
Clean, new units and incredibly professional and friendly customer service.
Rick Grainer
3 years ago
I've been a customer at Hill St. Storage since 2010. Since the purchase by Staxup, things have greatly improved. I knew rates would go up, but this has been offset by improvements in appearance, safety and security. During construction Josh, Mark, and all the contractors have treated me with courtesy and respect. Josh personally helped me move my piano from A bldg. to C bldg. I especailly appreciate the new 6 a.m. to 9 pm. access hours. Thank You!
G Sprack
3 years ago
Had to store some family items. I was very easy and convenient. The manager Josh was very helpful.
cthomas40
3 years ago
StaxUP storage on hill street is everything you would expect and more. I have been using this facility for almost a year now and wow, it has been an amazing experience. They have remodeled all three building to top notch standards. I was able to stay on site the whole time during construction while the manager Josh looked after each and every client with the utmost care, this guy really knows how to keep everything clean and functioning properly while always giving me a good chuckle when I visit. All new sleek metal walls, bright illuminated lighting throughout the building, brand new fire sprinkler system, clean thin carpet through the corridors, a brand new security system on all access doors with a multitude of cameras monitoring everyone's valuables, and a powerful Air conditioning system that makes the hellish 100 degree weather outside fade away like a distant memory as I'm wrapped by a cool 70 degree winter wonderland. All the other clients are just as genuine as I have struck up many a conversation with interesting and intelligent people, and even harbored new friendships. I can't thank StaxUP storage, The manager Josh, and even the professional construction crew enough for the generosity they have shown me this past year, and look forward to the many more years here on hill street in El Cajon.
Kathy Mobley
4 years ago
I'm pleased to be the first review. The manager here Josh Jonte was so above and beyond the average he should get special recognition. He helped me through the whole process of moving and even on his own time assisted to ensure all went well. I feel you do not get service like this anymore. Thanks, Josh
David F.
1 week ago
They were awesome moving in and everything was clean and well organized.
Canceling unit was a breeze and I would go back in a second if need storage. You...
Jamechia P.
2 months ago
I appreciate the security that StaxUp provides. Also when I initially signed up for my storage unit, the customer service was impeccable.
Also I found it...
John M.
4 months ago
Yesenia and Becky were out of this world I felt like I was dealing with my own family members super over the top positive attitude i've never rented a...
Deanna W.
4 months ago
First and foremost, I will have to say I'm completely happy with this storage facility. I've been to many and none take care of you like stax up does. Oh...
Jessica D.
7 months ago
Previously I was very disappointed with this storage facility. However, they aren't have new management and the other guy who worked here is gone. I...
Donna K.
7 months ago
The manager at hill Street in El Cajon was really Pleasant iproperties always cleaning so is our office she always smiles
Wendy I.
9 months ago
Great place great prices drove around town looking for a storage and found Stax up awesome service and great location
Tony N.
1 year ago
Mike is the manager here at the stax up in El Cajon. He is really friendly and knowledgeable to help you find the right storage for you and your family.
Jessica D.
1 year ago
Had a storage here in 2003 and it was less than ideal but it was cheap and worked for its purpose. Now I have one and its still priced well , has new...
Virginia C.
1 year ago
So me and my husband have been trying to contact people here and no answer not even on the phone we're suppose to be getting a storage unit today like right...
Oren P.
1 year ago
Closed Sundays and most availability is on the 3rd floor - so not a good choice if you want or have a lot of stuff to move in or out - especially on weekends.
Lindsey D.
1 year ago
Such an easy process first month is free and they were totally accommodating for short-term storage for college students period everything is done online...
Luis O.
2 years ago
Very good people nice place. Had a very good experience. The guy at the front desk even reduce my payment even though I was late. Will definitely come back...
Storage Facility Amenities5 Amenities
- 24 Hour Cameras
- Boxes & Supplies
- Drive-up Access
- Online Bill Pay
- Truck Rental
Shawn Powers
1 month ago