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Office Hours
MON - FRI9am - 6pm
SAT, SUN9am - 5pm
Gate Hours
Daily7am - 8pm
Storage Customer Reviews
Daniel Marmon
5 months ago
This place is fine as far as self storage places go
I only gave 4 stars because of the hours.. office closes at six which made it hard to get to after work, and gate closes at eight, which is still pretty early to me.
Jana Sjovaettir
7 months ago
Great people working there and the prices are good too. Yeah storage is getting expensive but thats everywhere! I also love that they keep everything clean and check on the alarms. I accidentally set my friends alarm off and they showed right up and were super cool about it.
Josh Coker
7 months ago
The managers both regional and local are very money hungry and are not willing to work with you in no shape or form, especially during the pandemic. They live off fees more than mega auto repair shops.
Go rent from big corporations storages out there. Stay away from these guys.
Mel Boone
10 months ago
No longer see homeless people hanging around inside the gates. It used to make me feel uncomfortable
Marisa Marcott
11 months ago
Today is problem with the storage is it's located in El Cajon California! The manager Gary help me many times through the trials I was having while being homeless in El Cajon. Thank you Gary!
Clayclaybartlett Bartlett
1 year ago
These people were terrific. After finishing her first year at SDSU, my daughter had to store her stuff, on her own. The staff at A1 were very helpful in making it happen smoothly.
Kristy Patterson
1 year ago
Was charged an arm and a leg for a unit (over a 40 dollar difference than others in the area), freight elevator hardly works. No air flow in the buildings. Staff horrible. We were blamed for some trash left in the hallway and they restricted our access and kicked us out. NOT COOL. it wasn't a even ours but they weren't hearing us. Overkill with the notices too.
Lisa Montgomery
1 year ago
From the time that I drove up to the time I completed renting a storage space Jessica was very nice and extremely helpful. I really appreciate her kindness as it was exactly what I needed to make up for a unhappy experience earlier at a different storage company across town. I will refer every one that is seeking to this A-1 self Storage at 556 W. Main in El Cajon. Thank you Jessica. You were Awesome!
laurie mcfall
1 year ago
Very clean inside and out. Polite office workers
.Nice and reasonable prices
Will Hoie
1 year ago
I needed vehicle storage right away, and when I first called A-1 they said they didn't have any available units. However, Jessica from the Main St location actually called me back and said she had one that was open that day. I was able to visit the site and make sure that the security was good and that the unit would work for me, get the rental done, and get my vehicles stored before 1pm. Everything was efficient, and the location was very well kept. I am happy to recommend this business.
Reyna Torriente
1 year ago
The employees were very helpful and speedy even with the new computer system. If you are looking for a storage unit, I highly recommend this storage facility.
Felicia Munford
1 year ago
The staff is very helpful, the property stays clean, and the hours are very convenient for customers.
CJ Maynard
1 year ago
After searching for local storage with varying degrees of bad luck, we found this location and are glad we did. Jessica was awesome and VERY patient with us, as we are a bit frazzled in the middle of a move. The facility is great and very secure, and we're very happy we found them!
Saleh Alobaid
1 year ago
I never regretted that I made a decision to rent one of their storage units. Theyre amazing, outstanding, affordable, and level of security is higher than I imagined.
Due to pandemic (end of April, 2020), I had to leave the country to be with my family in overseas. So beforehand, I rented one of their garage units to store my vehicle along with my home and kitchen items for 7 months long (December, 2020). During this time period, I never felt anxious about it, nor got email alerts regarding to storage invasions, or break-in attempts, but me kept paying the monthly rent online.
As I huge relief, my belongings in the unit were all in perfect conditions when I came back to end my rental contract with them.
Once again, I never felt guilty about renting with A-1 Self Storage. Theyre worth a shot, especially if anyone who is about to go through what I went through. A big thanks to Gary and all other employees I interacted with.
- Will I rent with them again?
Absolutely.
WALLY sibou
1 year ago
I used this place twice in the last year, once for 4 months and 5 months the second time. It was the best experience I have had with a storage place and I have used many over the years. The staff are very nice and always ready to help. I never waited more than a couple of minutes to pay my monthly rent and they always accommodated me with a smile. I will go back to them every time I need storage and I highly recommend them. Thanks A1 Storage you guys are awesome. Keep up the good work.
Jodi DuRant
1 year ago
Great experience overall. Reserved online, Jessica called me within minutes to answer all my questions. Was ready and waiting for me to arrive with the paperwork. Very friendly.
Luis Martinez
1 year ago
Gary was very Helpful and answered all our questions about the unit. The pricing is great and the unit was very clean!
Judy Merritt
1 year ago
Gary and Jessica have terrific customer service. Everything went smoothly and efficiently from the time I arrived until I left. Got the storage space I needed. Plus, the entire complex is super clean along with my storage space.
Becky
2 years ago
This was my first time renting a storage unit. After reading online reviews, I decided to go A-1 Self Storage. I'm so glad I did!! Jessica was WONDERFUL!! She clearly explained how things work, the sizes and answered all my questions. She was beyond helpful! She showed me two very clean units because I wasn't sure what size I would need. I went with the larger unit & prepaid for 6 months. She explained if I didn't need the full 6 months, they would refund my $$ once my unit was cleaned out. I can also pay the monthly fee online if I need to. Jessica showed OUTSTANDING customer service, something that you don't see much anywhere. I would recommend A-1 Self Storage (El Cajon #2) to anyone needing a storage unit.
Latifah Manzano
2 years ago
My experience with A-1 self storage was great the staff is really nice and the storage units are really clean although its kind of expensive I would recommend A-1 storage to anyone.
Felipe Acosta
2 years ago
My wife and I had a storage before at A-1, we moved to one bedroom apartment, so we got out stuff out from the storage but now we bought a small trailer and we decided to rent a storage again, after looking somewhere else we decided instead to come back and rent at A-1 storage and we are glad that we are back renting in a safe, secure and easy access storage place like A-1.
Deborah Billet
2 years ago
Clean ,good staff and good prices the staff make sure that everything is safe and secure about 85 times a day.
Oscar Guzman
2 years ago
Appreciated Jessicas great attitude. Excellent director of first impression.
min Vas
2 years ago
Jessica is very professional. Storage facility has great access hours. Definitely recommend. Property has 24 hr surveillance cameras and very secure.
Mya Soto
2 years ago
Excellent customer service by Jessica she was very helpful and her positive attitude really made my day I will definitely refer people to this storage.
Elena Bonini
2 years ago
I love this facility. Perfectly located next to everything and well designed. The units are well maintained and the yard is always clean. The staff is super helpful and very friendly. There security is top notch. Office is equipped with everything you need to make moving easy from hot coffee to ice cold water. Bathroom is sly clean and clutter free. I highly recommend this facility for convenient and easy accessibility to all of the storage units and the elevators are well maintained.
Ahmad Singleton
2 years ago
I think this place has the most fabulous customer service. Jessica was always efficient and bubbl with a great personality. It was an immense pleasure doing business with her. Take care!
Gustav Lo
2 years ago
Very friendly staff and location
Was greeted with smiles and good vibes
Definetaly recommend !
Robert Bandrup
2 years ago
Reasonably priced United. Centrally located. Usually clean, with friendly staff. I would recommend this facility to family and friends!!
Lacresha Harrell
2 years ago
The older lady at the front was super helpful. Very professional and very nice. She was very instructive on things that I need to know. The unit I had was clean. The whole place was neat and very organized. A very smooth transition. They had dolly's to help transfer my stuff from my truck to the storage shed.
California Mama
3 years ago
This place is DISGUSTING!!!!!! Homeless people live out of thier storages. So many tweakers coming in and out of here with thier backpacks or on bike . The storage directly across from us smelled like a third world country. It was extremely overbearing. After six months I had enough!!!!!! Super duper jalopy AND overpriced for what you get.....SHOP AROUND!!
michelle mylar
3 years ago
I would just like to say that I had an amazing experience with Patrick , he handled my order and took care of all of my needs. He made the experience easy for me, went over all of the paperwork , showed me how to enter and exit made sure everything was working correctly. He was such a pleasure to work with, you need more employees like Patrick. Thank you Patrick for all of your help.
Teresa Collins
3 years ago
Way too expensive! But Phyllis and Patrick in the office are the best! Very helpful and always smiling.
Teresa Collins
3 years ago
Way too expensive! But Phyllis and Patrick in the office are the best! Very helpful and always smiling.
Stephanie Jackson
3 years ago
Claudia helped me with renting my unit here and she was so friendly and found me the perfect unit for my stuff she even gave me a free lock! I definitely recommend this location.
Mohammed Dala Ali
3 years ago
Team are professional and they know what the customer needs . Thank you Jessica
Stephen Orosz
3 years ago
Thank You all at A1 for helping me with my storage needs. 5 STARS ! , I'm giving A1 10 STARS ! * * * * * * * * * * ! !
RON HULLUM
3 years ago
Simply Awesome, the staff is extremely knowledgeable and help. If your looking for a Storage, I truly recommendation A-1, they have been great.
Nellie Andrade
4 years ago
There was always a helpful staff person in the office. The storage unit was clean and building cool. Thank you for making my first storage unit experience a good one.
Charley Devereux
4 years ago
Very helpful, nice people. Good prices. Clean storage area. I would use again.
Lauren Lavin
4 years ago
We absolutely loved using this location. Both Luke and Phyllis were professional and friendly. Thank you guys!!
Yogi Dave Molyneux
4 years ago
I've never had a problem with A-1 Self Storage in El Cajon. The staff is always easy to work with and the facilities have always been clean. My wife and I are snowbirds, we move all of our personal belongings into A-1 every spring when we go back to Michigan knowing that everything will be just as we left it in the fall when we come back. Thank you, A-1!!
Robert Zentmyer
4 years ago
I found A-1 storage to be completely satisfactory in every respect: cost, service, maintenance and security. I recommend it highly.
Stacey Mudry
4 years ago
Best storage I have ever kept my belongings at. Great monthly rent prices and insurance for your unit included in monthly rent cost. Staff is amazing and friendly also they monitor who goes in and out of the gate.
Robert Elliott
4 years ago
Very hot inside units. No place for trash. No smoking on property. Constant harassment by homeless
JONNY Williams
5 years ago
Staff at this location are very knowledgeable, respectful and look forward to helping all that are in need of the services of this establishment.
KRisten Hoppe
5 years ago
Phyllis was so nice! Getting the space was quick and painless. I look forward to working with her if I need anything while I have my space. Thank You!
Sara Simmers
5 years ago
Great Facility but there hours Need to be more Flexible to accommodate their customers.
Greg Florey
5 years ago
I originally posted this review about a year ago. This is an update to that review. I recently closed my storage unit as I no longer need it.
Patrick and Phyllis have always been helpful. I will rent here again. Great job!
(original post)
Where do I start? Initially, during my search for storage, off-hours access was critical. The 'other' place's customer service said they had 24 hour access, which was necessary given their proximity to my location and my current transportation. The next day 'they' called and told me their 24 hour access was limited to their larger units outside the gated area. After speaking with Phyllis and Patrick, and mulling over a couple of my other solutions, I am very pleased that I decided to 'sign' with A-1. As it turns out, the convenience (on the way during my morning routine), hours, ease of access(in and out in minutes), even the security access code is easy, not some crazy series of numbers that would be impossible for me to remember. And yesterday I locked my unit open, and Patrick called to let me know Chris found it un-lockable. Fortunately I was on my way back and he didn't need to secure it. We had a couple of laughs about it, but they were great. And the first month was free! A-1 on W. Main is highly recommended! Great work folks!
Teresa Collins
6 years ago
Patrick & Phyllis are such great people! They NEVER hesitate to help you with ANY questions or concerns you might have. I have been in this unit for over a year now. I love almost everything about it, except one thing... That being... they do raise the rent often!I need to start selling and or tossing out many items, because I need either a smaller and less expensive unit... or I need to move everything out entirely!? I cannot afford the rent hikes. Other than that I don't have any bad remarks.
Elizabeth Schwarz
6 years ago
Patrick, such a fine gentleman. Helped me, went above and beyond to make me feel welcomed, completely thorough, super professional, accommodating and a fine establishment. I would recommend to anyone who needs a clean, secure place to store your items. Thank you and wishing them a happy New Year!
Robert Neuerman
7 years ago
Clean, secure, well-maintained facility. Helpful staff, plus web-based and over-the-phone customer service available. Good prices and worth every penny!
Karla Alcala
8 years ago
Patrick was very helpful and patient he showed a few units until I decided for one of them. He had great customer service Im glad I came back to this location!
Doris R.
6 months ago
Super nice people! Gary, especially was most kind to us! Very clean and organized. Good parking. They know what they are doing!!
Lawrence D.
8 months ago
Very pleasant and helpful experience! Staff was extremely helpful! Was fully pleased with the amenities and customer service.
Rebecca M.
1 year ago
Man oh man we needed a storage space quick and we didn't know what we were doing. Thank you Gary for making this mew process quick and easy!
Next stop......
Storage Facility Amenities6 Amenities
- 24 Hour Cameras
- Boxes & Supplies
- Business Center
- Drive-up Access
- Online Bill Pay
- RV, Car, Boat
Valerie Rivas
3 months ago