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Storage Masters - O'Fallon

2601 East Terra Lane, O'Fallon, MO 63366

Office Hours
MON - SAT10am - 6pm SUNClosed
Gate Hours
Daily6am - 10pm
Google Reviews
rating 4.3
Write a Review

A Google User

4 years ago
rating 5.0
Always clean , affordable rates, free moving truck (;

christen carey

5 years ago
rating 5.0
I've been here a year and love it...the staff is absolutely amazing. I just transferred to a slightly bigger unit and it was so easy and painless. Thank you Storage Masters. I recommend everyone to give it a shot.

David Holt

4 years ago
rating 5.0
Dave was VERY polite and explained everything in full detail,even taking the time to answer all of my questions as they came up. I was extremely impressed by his level of customer service. The facilities are clean,well lit and easy to access. I also liked how he opened the locks package right in front of us so we could see were getting a new lock,that we get to take with us! I was wonderfully impressed with the level of professionalism from Dave and this company.

Nick Kasoff

4 years ago
rating 5.0
Clean and brightly lit facility, with a nice and well stocked store in the office. Friendly, great service. A real standout compared to other storage places.

Corri Stewart

5 years ago
rating 5.0
David is informative and extremely friendly. He will get you a unit quickly and without hassle. Facility is extremely clean and safe, excellent location right off I-70

Jay Jackson

4 years ago
rating 5.0
Very clean and well run operation. Also affordable

Tim Strawder

5 years ago
rating 5.0
***Update - Brian called me to correct the issue. He issued a full refund and apologized for what happened. *** The facility was fine as far as security and cleanliness. I was told I would receive a prorated month if I moved out within 5 days of my bill date with notice. I gave notice two weeks before I moved out but was still billed in full for moving out two days past my bill date. I was told they would see what they could do like it was my fault.

Brenda R

4 years ago
rating 5.0
Great service, extremely helpful, very reasonable prices

crazy j

3 years ago
rating 5.0
Great service. Really helpful staff. I will recommend them to everyone.

Kym Plassmeyer

3 years ago
rating 5.0
Happy, clean and feel my belongings are very safe. Staff is awesome, helpful and very thorough.

Paolo Vinzon

3 years ago
rating 5.0
Staff was very friendly and worked to make sure we got everything we needed. Would recommend to anyone.

Neal Cox

3 years ago
rating 5.0
We found ourselves in need of storage and I can't say I was happy about the prospects. My past experiences with storage companies has been "meh" at best. Storage Masters in O'Fallon is amazing! Not only were they friendly, helpful and professional when calling the first time for info, but their follow up was excellent. Pricing beat the competitors in the area and on the day we rented the unit we were treated like royalty. The facility is extremely clean, they offered free water and coffee while we did the paperwork, let us see the unit first and make sure it would work, provided a free lock and half price the first two months. Nothing but positive things to say! We won't use anyone else now or in the future!

Rebekah Adams

3 years ago
rating 5.0
Great place great people great service couldn't reccomend any other storage location more than storage masters!

Michael Buckmore

3 years ago
rating 5.0
Good price and service. Very friendly and clean. Also, office is open on Sunday!

Jake Milster

3 years ago
rating 5.0
The staff is very nice and helpful. The units are extremely clean and well kept. Very easy and quick to get the unit i wanted. I definitely recommend them if you are on the look for a storage unit.

Kordell Smith

3 years ago
rating 5.0
The facility is clean and secure and the staff is so friendly. This was my first time using a storage facility, and they took the time to walk me through all of my options. Excellent place, I highly recommend!

Stevonna Leanndra-Marie

3 years ago
rating 5.0
This is the second time that we are using Storage Masters to store our things. We had a great experience the first time and knew immediately that we would use them again. I now have had the pleasure of using both a regular unit and a climate controlled unit. Both are great. I definitely recommend climate contolled if you have electronics or precious items like family photos or candles (anything that can't handle warmer temps). But the regular units never seemed to get outrageous, temp wise, either. I love that it's a gated property that requires a personal code to enter and each hallway/building also has a unique code so that nobody who should be there, isn't. The staff is awesome. Always very helpful and quick. They offer free coffee and cookies anytime you visit the office. They will walk you through the available units to make sure they are the right fit for you. If they have any issues, they are quick to reach out instead of leaving you in the dark. Auto pay makes it easy to make sure that a payment is never late, you get a free lock, and they offer a FREE moving truck. It's just been an all around great experience and if we ever move again, we will be returning. Just an all around great place.

Steve Hopkins

3 years ago
rating 5.0
Great prices and great security. Friendly staff and yea you pay a little more but for peace of mind its worth it

Danielle Summers

2 years ago
rating 5.0
Storage Masters went above and beyond my expectations for a storage unit. They offer a great price for a large unit, provide a truck to help move, first 20 miles are free, then after that a very reasonable price per mile. They provide moving blankets and a dolly with the truck. Highly recommend them!

Chris Fagin

2 years ago
rating 5.0
Best storage experience I've had. Very helpful, great facility and painless. Store your stuff here, you cant go wrong.

michael mcguckin

2 years ago
rating 5.0
This was by far the most courteous and well thought out experience I have encountered by a storage business . They are very thorough in their platform and drive you out to show you your unit right away for you and the process to get set up is a snap. Glad I decided to randomly stop into this location as I saw it driving down the highway

Cheryl Held

2 years ago
rating 5.0
My experience @ Storage Masters was absolutely fantastic! My initial phone call was friendly & professional. The follow-up call to make sure that everything was in order for my appointment was wonderful & filled in details. And, on my appointment day, my day had been very full, and my time was tight before arrival to rent my storage unit. Diane the Manager made me feel calm & relaxed, right @ home. She was incredibly nice, and she truly knew her stuff. She took care of all of the little details and did so with the highest professionalism & friendliness. I am incredibly glad that I chose Storage Masters!

Matt Thomas

2 years ago
rating 5.0
My parents are new to this place and i helped them move into their unit. It is amazing! The whole place is clean and profesional, the storage units doors open real easily and dont have any dust falling off. Great place to store your stuff. The unit is also super big! With a loft to put stuff on.

Steven Colter

2 years ago
rating 5.0
The person in office was the best service I have ever had there. He was tremendously helpful in so many ways.

Lucas Houck

2 years ago
rating 5.0
Love these guys. Always professional.

Tamara Benscoter

2 years ago
rating 5.0
Great place to store your stuff.always friendly.

Felicia Stuart

2 years ago
rating 5.0
Very nice and clean storage area

Marion Dennis

1 year ago
rating 5.0
The units are nice and clean. I use a climate control unit and there are no issues with moisture or that storage smell like in your garage which is not climate control. The staff is also very friendly.

gary snell

1 year ago
rating 5.0
Clarence is great. Very friendly and anxious to help with storage situations.

Douglas Hoag

3 years ago
rating 5.0
Unfortunately they had moved to a new location

Grandpa Mittler

2 years ago
rating 5.0
Moving out

Julie Michard

1 year ago
rating 5.0
Amazing customer service and always very friendly! I had a unit with them for almost 2 years and they made everything very easy for me. I would recommend this place to everyone looking for a storage unit.

Tom Schaeffer

1 year ago
rating 5.0
Excellent. Guy at counter...Excellent.

Ellie Dunn

11 months ago
rating 5.0
Fantastic security, employees & units. I started a bit over a year ago with a small climate controlled unit & we recently switched to a slightly bigger one. Everyone is always super nice & the security is unmatched. Have recommended to many & will keep doing so!

Crystal Fuller

11 months ago
rating 5.0
Its a clean and friendly place. Its a good choice for storage needs and affordable as well.

Nichole Albers

9 months ago
rating 5.0
Super clean facility and very helpful, my best storage experience so far with very reasonable prices and free locks!

Karen Kappelmann

7 months ago
rating 5.0
Clean, well lit, secure & convenient storage facility. Very helpful staff.

Duane Tuffentsamer

4 months ago
rating 5.0
So happy I chose this facility. Outstanding customer service by Clarence! I had the wrong measurements but Clarence was able to get me into a new unit right away. Not only was his customer service excellent, he also helped with some items I had issues getting into storage. He went above and beyond and I greatly appreciate his help. The customer service at this facility will be the reason I continue to be a customer.

Scott Butler

4 months ago
rating 5.0
Good prices. Great customer service. Clarence was very helpful across the board. Would recommend.

cindy wood

4 months ago
rating 5.0
Robbie was a huge help getting us into a unit that fit us. Would use again.

Jeremy R Lenski

4 months ago
rating 5.0
Storage Masters O'Fallon is a great storage facility! From someone who has had multiple storage units over many years, I can say that this is one of the best places to use for storage. The prices are decent and the inner climate controlled units are very nice. The best part is the customer service, Clarence is always wonderful and polite and very helpful/accommodating to any situation, always friendly and informative. I give Clarence 5 stars..... and 2 thumbs up!!!!

Joe Zone

4 months ago
rating 5.0
I rented a unit from here recently. Great experience, very clean place with plenty of room between lockers so you don't feel like you are on top of anybody else. Clarence was great getting me all set up and ready for what I needed, and was a very nice and personable guy to boot through the whole experience. Highly recommend this place

Romona Smith

4 months ago
rating 5.0
Had to rent a storage unit in a rush. Clarence was the person on duty. He was SO helpful! He helped us get the exact unit size we needed even though it meant more paperwork for him because we kept changing the size we needed. He was very patient and answered all our questions. He explained the contract, billing, etc very well. So glad we chose Storage Masters and that Clarence was on staff to help us. Unit was clean.

Connie Robinson

4 months ago
rating 5.0
The staff were very friendly and extremely helpful to me when I sought a storage unit 6 months ago. I found the units clean, the facility well taken care of, very easy access to my unit, and did not experience any problems or difficulties. I would highly recommend them to anyone and was glad I chose them. I didn't check on my unit for 6 months because I was confident that my possessions were secure and I was right. When I did go to check on it, everything was exactly as I left it.

Karen Bunch

3 months ago
rating 5.0
Ive stored a five room house worth of furniture with Storage Masters for a little over two years. COVID-19 did not help that situation. But Im happy to say that every month when I called in to pay my bill I usually dealt with Clarence and he made the process quick and easy. He was always happy to assist me. I never knew my unit number, he was always courteous and immediately emailed my receipt.

Jovannah Carlson

3 months ago
rating 5.0
Wonderful customer service, friendly conversation, and I felt safe and secure unloading and keeping my items here. Quick registration process as well. Thanks Clarence for wonderful service and a friendly smile!

Claudia Oldani

1 week ago
rating 5.0
Just rented yesterday. Five stars for Clarence (employee). Thank you for the excellent service

Vicki Smith

3 years ago
rating 4.0
very clean, well lit, convenient

Reezie M

3 years ago
rating 4.0
Very good storage place. We have a climate controlled.

Marci McKinney

3 years ago
rating 4.0
UPDATE as of 1/23/2018 Brian has addressed my issue and it has been resolved to my satisfaction. It has been a pleasure doing business with Dave and Brian at the O'Fallon, Mo location. THE FOLLOWING WAS MY ORIGINAL POST: At the moment I am very displeased with Storage Masters in O'Fallon, Mo. While I had some things in storage there I received water damage to a few of my items. I did purchase insurance through them at $9.00 a month. When I moved out in October 2017 I was told to leave the damaged items in my unit and send an email to Dave and he would forward it on to the company. He also had pictures of the items I left. There were other items that were damaged that I did not want to completely give up. I am using some of those items but they are not perfect like they were when I moved them in there. As of today, Jan 18, 2018, I have not heard anything from anyone about this issue. I did go by and Dave gave me the phone number for Brian. I have called Brian 2 times now and left a message with no results.

Michelle Pawlowski

2 years ago
rating 4.0
I used this for a pick up/drop off for work. Well lit, indoor hallway and easy access. Not ideal during terrible weather.

Chris Johnson

2 years ago
rating 4.0
It's fine and has everything needed for a storage facility except air conditioning.

Derek Kemp

8 months ago
rating 4.0
Good rates. Clean facility.

Kimmie Irene

2 years ago
rating 3.0
Huge. Could benefit from accessible large rolling carts and signs to not get lost

Shawn McAuliffe

1 year ago
rating 3.0
Place is clean, employees are nice but some of the corporate "rules" are dodgy.

Scott Tyne

2 years ago
rating 2.0
It's not a terrible place

Kearsten Wilke

2 years ago
rating 2.0
Unbelievable that I am having my prices increase due to yearly increases that I was not made aware of. Also i have been there less than 6 months.... When calling for information the woman who answered at the corporate office was unbelievably rude and unhelpful and every attempt for me to get more information on these increases. I was told that that was the corporate office and there was no one else that I could speak with no matter what. I had to call another location to get any sort of information on these increases aside from being told it was corporate policy and thats that. Could use a lesson or two on customer service, appreciation and general kindness.

GAME MASTER Evil

1 year ago
rating 2.0
All the money you pay for the unit they will not allow kids to sit inside the office on high heat. Not family place at all. I will leave ASAP

Jason Montes

5 years ago
rating 1.0
It's a nice place but they will raise your rates every chance they get, I've been there a little over 12 months and have my rate raised twice now.

bfp526

5 years ago
rating 1.0
mold infested units had my stuff in there for less than 45 days and mold all over my couches and mattresses. I was told they would work with me to help with some of the cost but have been lied too and put off by the manager Brian. He will not return or take my calls.

Kalana Harger

7 years ago
rating 1.0
The WORST place to store your things! I paid for a climate controlled unit for 4 months. When I moved my stuff it was molded! O had to throw about half of my items in the trash. They will not do anything about it and the manager wont even answer my calls. When I called him he "acted" as if he could not hear me. BEWARE!!

Brian Milkovitz

4 years ago
rating 1.0
BEWARE FALSE DIMENSIONS they deceive on purpose then state "well we have nominal sizes they have it contracted RAISED RATES WITH less than 2 weeks. NOTICE they stated should have been 30 days WOREFUSED TO CORRECT. And 2 WATER LEAKS IN JUST A FEW MONTHS stated if I filed claim I would have to MOVE OUT FIRST HAD JUST MOVED IN. WATCH OUT SHADY UNETHiCAL PRACTICES. WATER LEAKS + LAST MINUTE DRAMATIC RATE SPIKES + FALSE DIMENSIONS 10X25 = 8x just over 20 feet Better Business Bureau is next

Marci McKinney

3 years ago
rating 1.0
At the moment I am very displeased with Storage Masters in O'Fallon, Mo. While I had some things in storage there I received water damage to a few of my items. I did purchase insurance through them at $9.00 a month. When I moved out in October 2017 I was told to leave the damaged items in my unit and send an email to Dave and he would forward it on to the company. He also had pictures of the items I left. There were other items that were damaged that I did not want to completely give up. I am using some of those items but they are not perfect like they were when I moved them in there. As of today, Jan 18, 2018, I have not heard anything from anyone about this issue. I did go by and Dave gave me the phone number for Brian. I have called Brian 2 times now and left a message with no results.

LaKendria Hawkins

3 years ago
rating 1.0
I get constant calls about a storage that doesn't even belong to me, even after I stated that I no longer have contact with the renter. Please stop calling. I really could care less what you do with the items. Auction them if you wish. Throw them away. It doesn't belong to me. Not my problem.

Amy Cooksey

1 year ago
rating 1.0
We used storage masters to store our belongings for 2 months while we were in between moves. Many of our items had water damage and mold on them. Moving boxed were falling apart because of how wet they had gotten. Altogether, the damage was about $2500. They told us the most they would give us is $700, even though we paid for the protection plan. They are impossible to get a hold of and never call or email you back.

Jacquelyn A

1 year ago
rating 1.0
Absolutely horrible experience, we trusted some of our stuff to storage masters while we are in the middle of a move. The roof they had leaked profusely onto our boxes and our pictures and photo albums were completely destroyed. Everything was moldy and ruined.
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rating 4.0
8 Reviews
Write a Review

Jerry N.

3 years ago
rating 5.0
Great service, fair pricing , CLEAN facility and clean units If you need self storage in O"Fallon, this is where I think you should go

Dale J.

3 months ago
rating 4.0
Just finished with our unit there. Clarence was extremely helpful, informative and professional! Only negative was location of my unit which was on upper...

V B.

2 years ago
rating 4.0
So far so good. Easy access from interstate clean secure and competitively priced. Variety of options to suit any need. I relocated here from UHaul and am...
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  • 24 Hour Access Upon Approval
  • 24 Hour Cameras
  • Boxes & Supplies
  • Climate Control
  • Drive-up Access
  • Online Bill Pay
  • RV, Car, Boat
  • Truck Rental