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A-1 Self Storage

3535 W Ball Rd, Anaheim, CA 92804

Office Hours Now Closed
  • MON - FRI9am - 6pm
  • SAT, SUN9am - 5pm
Gate Hours Now Open
  • Daily6am - 10pm

Storage Customer Reviews

Sandy Null

1 month ago
Great customer service. Stephanie and staff gave me A1 service.

siisiialafia liufau

1 month ago
Stephanie was wonderful...great service all around.

Kim Scott

1 month ago
I highly recommend this place. A little pricey but it was the best one I found. Very nice people there and it's in a good location.

memory russell

1 month ago
These people are AWESOME! They are extremely helpful and friendly! The storage is kept clean and there are tons of cameras and alarms and stuff to keep your storage safe. I wouldn't store anywhere else!

Donald Easterby

3 months ago
Outstanding, fantastic, super professional, wonderful to work with. Thats just the tip of the iceberg. Great service and am super satisfied with the service.

young lee

7 months ago
Storage ----> Clean, Convenient, Safe. Staff----> Professional, Friendly, Caring. Todd, Stephanie, Sahra and Arley you guys are AWESOME and thank you!

Abigail M

7 months ago
This place is superb. The staff is so friendly and considerate! They truly care about you and your experience. Questions are thoroughly answered and reassured. Any Issues I had they all handled with smoothe and swift sweetness, even when I was in the wrong. It really doesn't get any better.

Souhaibb Javed

7 months ago
Seamless experience. Experienced staff. Clean facility.

Marisol Mendez

7 months ago
Todd is the worst manager of all time. He picks and chooses who he will rent to by race/status. I personally know this because I worked for Todd Ruesink and Caster Properties for 4 years. Todd is a puppet of the corporate office. I was once told to not rent to a qualified homeless customer because he would have been assumed a problem tenant. This was told to me by someone IN corporate. They only to rent to people that look like they have money or will treat you better if you have that persona. Not only do they single out customers by race, but he will talk about any client, renting or not and I had caught him numerous times speaking about me and confronted him in that moment and took to up upper management multiple times. Upper management basically told me to shut my mouth and do what he says since he is the manager. Caster properties dont care what anyone has to say as an employee. The whole corporate office is so tight-knit, the moment you question or say anything that they don't like, they will fire you for any opportunity that arises. Note, I have also been a customer of this company during my employment here as well. My co-worker and I worked so hard endlessly to keep the properties cleaned and have multiple reviews ON HERE that show how we have supported Todd and the property. Still, shut your mouth, clean as we say, and if you have a different opinion, we will get you out.Todd is completely emotionally unstable. It was my self and another girl who were his employees on the Anaheim location. Multiple occasions a disgruntled customer would come in and be clearly upset because of something he did. Todd is the worst problem solver ever. So many times my coworker and i had to step in, calm the customer down and find a sensible solution instead of snapping back rudely and not even care for the customer.

Margarita Hernandez

9 months ago
Excellant servir con Crystol and Sara

Jasmin Carmody

10 months ago
The experience was quick and professional from start to finish. Everyone was nice.

Kevin Moon

11 months ago
Great place. Great customer service. Competitive rates. We were thinking about taking a place further away with one month free rent, but realized it wasn't worth it and would wind up being about the same for the time we needed it.

Wal Awsome

11 months ago
It was my first time renting a storage but the man in front made the whole transaction very easy

J. Custodio

1 year ago
Great customer service and they were open on the weekends. Todd and Thomas were very courteous and friendly.

NANA KWAME

1 year ago
It was a great experience I like it the lady was nice n professional and I will recommend it to everyone

Heather Ives

1 year ago
Awesome customer service from move in to move out. If we ever need to use storage again this will be our go to place. Clean, well secured and professional friendly staff. Also when paying our bill late they were always understanding and kept the friendly attitude which I appreiciate.

SweetDeath Co

1 year ago
It is a clean facility and I had no problems with my unit, but there aren't any trash cans anywhere. When cleaning out my unit (we were closing out the account) I had a few small items to dispose of and there wasn't any place to throw them out or any basic trash cans. What dumpsters they do have were under lock and key at the front of the facility.

Peggy Kruse

1 year ago
It was really easy to rent the unit online. Sarah was very nice and helpful when she called to verify I rented a unit via their website and to see if I had any questions. When I went in to get my code and see the unit Todd was also very nice and helpful. I really like how clean and secure this facility is. I love the access hours! I will definitely recommend A-1 Self Storage to my family and friends.

NANA KWAME

1 year ago
It was a great experience I like it the lady was nice n professional and I will recommend it to everyone

Amy Montgomery

1 year ago
Very helpful staff, Freight elevators made it easy to get to upstairs units.

J Bardi

1 year ago
Great customer service! Todd was very efficient and helpful in getting me set up with my unit. The grounds are clean, feels very secure, and the staff is friendly (met Marisol, also very helpful in making the set up an easy process)! A+

Sang Kim

1 year ago
Hard to enter gate code unless driver get off from vehicle. No light is found in my unit and it will be dark to find something during winter time. Except these, area is maintained very clean.

Candace Fontaine

1 year ago
I walked in with a problem, and 10 minutes latter, I walked out with a solution. They explained my options, helped me through it all. Extremely knowledgeable, and the smiles will blind you. Thank you A-1

duane beightel

1 year ago
Great staff, very friendly, answered all my questions and met all my needs

john standokes

1 year ago
I was in a rush to get a unit for the next day because I had to make an immediate emergency move and really needed a place to store my valuable items. I had been to several others that day with no luck. The problem was that I really wanted a place that was clean, friendly and reasonable priced. I called and spoke with a lady name Sarah. She took the time and patience to explain all of my storage options over the phone. She was very courteous and helpful and made me feel like she really wanted to help. I told her I would come right over and upon arrival she immediately made me feel very comfortable and that I was in the right place. The office was very clean and cool inside. Sarah was very nice and took the time to help me find the right size unit and price. I also met Todd who was also nice and helpful. She went over all the prices with me and found me a great price ($1/2 off move in for the first month)!!! This is exactly what I was looking for!!! Man she was "Awesome!!!" I had no idea that I would be treated so nice and helpful during a time when I needed it most and when I was really stressed out and was getting to the point where I thought I was running out of time and would just have to take anything for any price. Not to mention the property and the storage was very clean. That made me feel really comfortable. This is when I knew that I was in the right place. Guys I've dealt with other Storage facilities before as being in the military and moving several times throughout my career. Sarah, Todd and this place is a great place to rent from, you will not be disappointed and will receive awesome customer service and satisfaction.

Jim Jones

1 year ago
Staff is extremely friendly and helpful and clean !

Marcel Espinosa

1 year ago
Thanks Tod for helping me get my storage unit. Never got 1 b4 and was fast and easy. Much appreciated

Debbie Ellis

2 years ago
Just moved in so far employees r very helpful an friendly

Danny Moon

2 years ago
Upgraded to a bigger unit with no complaints. The location continues to be convenient for my needs. The staff is great as always, thank you A!

Mario Pineda

2 years ago
Several things prompted me to keep my belongings in storage for a longer period that I was expected, even though I had some other storage options: - The people were very courteous and friendly - The inside storage units did not gathered dust or got too hot (mine was in a first floor). e terminated other storage unit with another company a year earlier because of that. - I know the storage place is a business and price increases are required. However they should be tied to inflation rate. The reason I terminated early is because the increase in price

Andy Lesser

2 years ago
Excellent storage facility. Our non-profit dog rescue group needed a place to store event supplies. We at first had selected a 5' x 5' unit that turned out to be way too small to hold our stuff. A-1 immediately accommodated us with a larger unit the same day. We wound up renting a ground floor, drive-up outdoor 10' x 10' unit, which suited our needs just fine. The rental rate was affordable, and the hours of access generous. We no longer need to do public events, so it follows that we no longer need the unit. But it served its purpose great for us for the 4 years we rented it. Wonderful helpful staff, clean premises. Convenient central location for Orange County; close to the 405, 91, 5, 605 and 22 Freeways! Highly recommended.

Tammy Metzger

2 years ago
I love this place. Todd was very helpful, professional and worked with me when I forgot to give proper notice before vacating. He waived any fees, even though my lease said he could charge me. When I need another storage unit, I will return because this A-1 location felt safe and was very well run. So easy to rent and then vacate.

Angel David Valenzuela

2 years ago
Lockjaw

Keith Yazdanseta

2 years ago
A-1 was very transparent throughout the whole process and very helpful. I felt safe and secure storing my belongings there. They offer great pricing and have state of the art units.

John Peterson IV

2 years ago
Been using this storage for a long time. Prices are fair and place is maintained great

Ozzie Chavez

2 years ago
Very pleasant staff ( Amy, Todd & marisol) knowledgeable & excellent customer service.

Eric Rodriguez

2 years ago
This location is very clean and the staff are very professional. Marisol and Amy are very friendly and their customer service skills are second to none. They gave me all the information I needed and answered all of my questions. I will definitely be storing here at this location while I'm deployed. Hooyah A-1, thank you for great service!

Tammy Lawson

3 years ago
My son had to drive the car down to the storage and I had to follow him in my other car. The girl at the counter interrogated me ask me 5 times if that was my car that I was putting in storage. Then she said why is my son driving it? Ivan answered her how else was I supposed to get back home if I didn't follow him in my other car. She was sarcastic!! Treated me as if I was a liar and a criminal. I was just about to walk out. When she finally stopped asking me the ridiculous questions. She even had my driver's license and vehicle registration right in front of her face. I really needed to store the car that day or else I would have left.

Vicente Reynaga

3 years ago
Exceptional customer service! Marisol and Amy are the best!! Highly recommend.

Albert Hernandez

3 years ago
Very happy to find a storage facility where I can park right in front of my unit which was an absolute requirement for me. Why would you take 50 trips on a cart when you can drive right up to your unit? The staff was very help and courteous as well.

Gabriel Valenciano

4 years ago
Awesome service! People are warm and very helpful. I definitely recommend checking in your stuff here!

Alina Ringer

4 years ago
It was extremely easy to set up services with A-1 Self Storage. I needed something for a couple of weeks in between moves. They were very accommodating and worked out a special rate for us based on the current specials that they had. Everything went nice and smooth and canceling after the move was just as easy. I was worried at first about the cancellation procedures; however, there were no hidden policies and we closed out with ease.
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Art R.

6 days ago
To Who It May Concern, My wife and I went into a one storage facility in Anaheim. We were greeted nicely the customer service of the employees was very...

Catalina H.

3 weeks ago
Everything was quick, easy and the staff are extremely thorough. Im a returning customer and secind time is just as good as the first.

Margaret M.

3 weeks ago
Nice and clean facility and staff was very friendly!!!! Definitely a good experience today. I would recommend!!

Richard S.

3 weeks ago
Everyone was kind and helpful. Thank you for everything today. I'm glad I came in for a tour today!

Florence V.

4 weeks ago
Good friendly service. They are very helpful and I'm a returning customer. I did price research and A 1 had the deals. I'm glad to be back.

Si'i L.

1 month ago
Stephanie was great. She hooked me up on a whim. They even let me fill up my coffee cup. Great service!

Peter C.

1 month ago
Sarah is absolutely the best!! She was so friendly and professional. No wonder everyone loves this place. Thank you

Chad T.

1 month ago
Easy to work with. Clean and organized. Great customer service from Stephanie! Super glad I chose them for my storage needs.

Sokey A.

2 months ago
This goes without saying, but moving is super stressful. My husband and I lived in our condo for over 8 years in Culver City and are somewhat unfamiliar...

NANCY H.

3 months ago
Excellent customer service here and a very clean facility. I am a returning customer on more than one occasion. The accessablility is great too!

Amber R.

5 months ago
Stephanie was very helpful and patient with this being my first time renting a unit and having various questions. She was also hilarious and really...

Vivian N.

6 months ago
Arlene and Sarah were so wonderful. I really needed help and they were helping me. This is why I have stayed with A1 for as long as I have.

HA K.

7 months ago
Came here because of the great reviews on the page. The staff didn't disappoint and we are glad to have found them.

Monna C.

8 months ago
Staff is very helpful and friendly just like family. The unit is clean and easy to access. The facility is super clean and I would recommend to friends and...

Brian W.

8 months ago
Use: About a year, 2017-2018 Pros: *Employee Shoutout: Want to give Sarah a shout out for her consistent great service and consultative approach. She...

Ignaco G.

9 months ago
Crystal was great and was really helpful on helping me choose from picking a storage. I would recommend A-1 to anyone for their storage needs.

Jasmin T.

10 months ago
The experience was super professional. I was in and out quick and the price was originally offered was honored.

K H.

1 year ago
Nice and clean facility. Customer service was excellent. Todd was extremely helpful, quick, and professional. Price is fair.

Kalan H.

1 year ago
Very helpful stuff. Very clean location. Open late, perfect for everything I need. Will be using them for another unit.

Ana V.

1 year ago
Great customer service clean storages totally recommend... prices are really good to. Compared to other self storages that I've been to I would go back to...

Miguel T.

1 year ago
I had the best experience at A-1 self storage. Todd is a great help here. He gave me a great tour of the premises and help me choose the rite space for me...

Jordan D.

1 year ago
Todd is amazing!! He makes sure to explain things perfectly, without ever insulting your intelligence!! No matter how tired and worn-out you are, he gets...
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Storage Facility Amenities6 Amenities

  • 24 Hour Cameras
  • Boxes & Supplies
  • Business Center
  • Drive-up Access
  • Online Bill Pay
  • RV, Car, Boat