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SUN10am - 5pm
Storage Customer Reviews
Richard Zeitz
9 years ago
Staff was very knowledgeable and friendly. Took the time to explain everything and show me around. Space was clean and facilities extremely convenient. Would recommend Secure Self Storage to anyone who cares about a personal touch and the small things.
Vardan Egiazarian
8 years ago
I am using this storage more then a year and it is good place to store your staff . The employes are very friendly and will help you with any question. Thanks Guys You are the best
Vadim Abdrakhmanov
4 years ago
Place seemed clean and safe enough to store some belongings while moving to another state
George Sumnik
3 years ago
GREAT STORAGE PLACE: Nice stuff: Lanza and Melisa are polite and professional!! Fear prices: you can get regular sizes like 5x5x4 and 5x5x8 or you can get a place with a little smaller space than 5x5x8 but with a 20% discount. I just got this storage, and so far I like it!
Hassan Forrest
3 years ago
I've experience superior customer service from all staff members at secured self storage. I do not work for this compay, and i feel i have had all my needs takem care of, and most of all discounts. I dont understand how i am reading false reviews
It sucks sometimes how we blame others for our problems. I witnessed a customer on saturday giving an employee (female) a difficult time; her response was "i will contact loznzo so he can help you, he stepped out for a moment and will be back" lonzo came back to assist the customer, and he was still yelling and being rude. That couldn't be me. Lol but i have no complaints of secured self storage or the current staff. The place is clean, and professional.. Keep up the good work. #1033
Kaity Rodriguez
3 years ago
Very clean, and i like and appreciate that they give you a courtesy call and text to let let you know when payment is due so you can avoid any late fees.
Oleh Korotkov
3 years ago
As customer of this self storage want recommend it. There is usually discount's actions and friendly staff. Good working time and all time free parking. Beautiful place without city traffic. There is have a restroom, drinking water and other nice things.
Joseph Johnson
3 years ago
Professional, accommodating, and immaculate facility. Saw 5 other storage places and not one of them was even close to the professional, competent service, good parking, and clean storage areas.
Ro herrera
3 years ago
All workers are great here with keeping in tonch.Lanzo is the main one I see,he's always so helpful.
Kamil Skorupa
3 years ago
Great and friendly staff that are professional and will help you with any of your problems. They really know how to go above and beyond to make the customer feel appreciated and taken care of. The prices are also very affordable and the facility is spotless. That goes a long way in having a returning customer. I recommend this place.
Tyrema Hampton
3 years ago
I just wanted to say my experience with being with self storage is amazing and I would truly recommend them to any one that needs a storage unit from the smallest size to the markets size.
Mr Bryant is very informative and was a great help in getting situated with the right unit to accommodate my needs
delores brown
3 years ago
Great place. Not worried about my things. Clean can't find any dust on nothing. The man with the awesome plan. I give that to the Mr. Lanzo Wallace. OMG great help, Ask him a question and this guy will take time to answer you and make sure that you understand the answer. If I could give more than five stars I would. Told my girl friend because she's moving and needed some where to store her belonging. I'm very happy and I know she would be to.
Jordan Knight
2 years ago
I would like to commend Lanzo for his courtesy and outstanding professionalism on my father, Fleming Knight's behalf. He has had a outstanding experience while using the storage services an highly recommends Coney Island's self storage.
Debbie Siland - Allen
2 years ago
Chauncey is very very helpful respectful and polite give me all the right answers to my question excillent customer service I would recommend anyone that is going there to ask for him chauncey if I could give him ten stars I would
rebecca r
2 years ago
Chauncey from Secure Self Storage is very helpful. He was prompt at returning my phone calls and very pleasant to deal with.
Cheri Ciccone
2 years ago
Excellent service, great prices, friendly and knowledgeable. Looking forward to continued business with this facility. Thanks again to Lanzo Wallace. Awesome experience. Very helpful.
jazzie emile
2 years ago
Thank you Lanzo and Chauncey! You guys are amazing. Very helpful and friendly. What a wonderful first experience. Im so happy to be apart of the family.
Leslie Johns
2 years ago
The location of this facility is great. The manager Lanzo was courteous and worked with me to give me a great price. The facility is clean and well kept.
Briana Gwaltney
2 years ago
The service is excellent. Lanzo was very helpful with assisting me with choosing a unit. The facility is well kept and secure.
vx lmao
2 years ago
A little more than a year now since Ive moved in my stuff into this storage and I can only say great things about the staff, especially the manager - Lanzo Wallace. Hes always friendly and helpful in assisting me with all of my needs. I highly recommend them as the customer service is professional and the pricing is very fair!
Lanzo needs to bring back the candy they had on the front desk, they were delicious
Spec Helle
2 years ago
Lanzo and Chauncey are the BEST. They answered all my question, were very patient with me and had Excellent customer service. They were very detailed when giving me information and made me feel like family. To top it off the place was super clean and exceeded my expectations. I wish I could give them 10 stars. Plus they were very friendly and super funny. I would recommend this storage place to everyone
loren polster
2 years ago
Awesome facility, staff, and price.
The price is the best we could find, and the staff was incredibly accommodating with a handful of issues and special requests. The place looks clean and very professional. I cannot recommend them enough!
Annette Garcia
2 years ago
AWESOME customer services
Highly recommend it
Very clean facility
Staff are
Great Prices.
Ask for " Chauncey " , he has outstanding customer service.
Luz Rivera
2 years ago
5+++
Totally AWESOME!!!
The staff are very professional, welcoming,and explains thoroughly the facility rules, information, etc with the utmost customer service quality.
I highly recommended this "Secure Self Storage" ....well lit and very clean.
I also want to express my THANK YOU to Chauncey, for his outstanding
hospitality
Angelica Kontoroff, Esq.
2 years ago
The prices are great. And, I had a wonderful experience, thanks in large part to Chauncey, Melissa, and Isaiah.
Isaiah answered all of my questions regarding renting a unit, and even called me back after hours.
When we encountered an issue with the unit I had reserved, Chauncey quickly started brainstorming solutions, and he and Melissa came up with a great one! I ended up purchasing another unit, and Chauncey flew into action and arranged for it to be quickly cleared of the items that the prior owner had left inside, and then washed, enabling me to move my items into the unit that same morning!
I was taken aback at how everyone is extremely knowledgeable, helpful, and really spends time to put the customer at ease. I am so glad I went with this facility!
MIGDALIA AYALA
1 year ago
Excellent storage facility
The staff is amazing, especially Chauncey
Went above and beyond to make sure my first moving and storage experience went smoothly.
Would highly recommend
Lakeisha Weston
1 year ago
Sign up was easy and quick.
The staff is very pleasant, great customer service.
Heather McCann
1 year ago
This was our first time renting a storage unit and I am so happy with how everything went. The staff there is so friendly and informative. Jamel took us through the ins and outs, gave us a tour and answered all our questions and made us feel so comfortable. We came back a few days later and met Chauncey and again had another great experience. Leasing and storing with them has so far been painless thanks to these two gentlemen.
Travis lyons
1 year ago
The space and facility was immaculate! rented there last month and I must say the staff goes above and beyond, always greeted with a smile!
alda pacheco
1 year ago
I got a space about 2 weeks ago, I've been in and out frequently trying to finalize my move. One thing I must say, these guys are always cleaning. I joke with them about it, but it's refreshing to see how serious they are about their work. I will definitely refer others to this storage.
ALEXSEY SHARF
1 year ago
Very good costumer service here. Jamal really did a good job helping me to find exactly what I needed. Very convenient with access 24/7.
Yolanda Rivera
1 year ago
Secure Self Storage have serving my family for a year and it has been a tremendous challenging year and with the kindness and support from the manager and staff it has made our transition to New York much easier. Thank you guys for your great support.
Alexander Kaplan
1 year ago
Had the best experience renting 2 units from this place on 2 separate dates. Isaiah assisted me with the first and Chauncey and Charles, the second. Everyone was very friendly and helpful, making some important suggestions which will def help. Chauncey is an ideal manager, who doesn't play boss, instead he happily attends to all of non-managerial duties as well. This was a completely different experience than the one I had at CubeSmart. Highly recommended!
Ekaterina Shklovskaya
1 year ago
These guys are seriously the best. They provide Human customer service. They go above and beyond what they are required to do in order to help customers out. Our movers were 3 hours late and there is no way we would've made it if it wasn't for Isaiah and Kashif's help! It's really heartwarming that some people do more than tell you how incredibly sorry they are that the can not help you with your situation. All the best to you guys!!
Cammy Lo
1 year ago
Chauncey was an excellent when it comes to customer service. He explained everything perfectly and definitely made me feel very comfortable getting a unit. Also an amazing multitasker. The place is supper clean and the unit is very reasonable priced.
rebecca r
1 year ago
Chauncey from Secure Self Storage is very helpful. He was prompt at returning my phone calls and very pleasant to deal with. Chauncey gets back to you right away!
Sharon Utley
1 year ago
Happy Holiday Season to all.
Wishing family's a Healthy New Year full of Abundance God Bless.
I am so very happy, content and at ease
Using Secure Storage! Never say Never.
But I really never thought I would need to rent Storage space. Just let me say. Awesome staff, courteous,
Respectful, patient and very professional!
I picked the perfect Place and I love the location.
Whoop whoop keep it up
Aaliyahs Kouture
1 year ago
This is a greater place to store you items clothes what ever you store here its safe I also had a great help by Chauncey he help me showed me how this storage place work my items are safe and I am bless I would reference my friends to Chauncey . Very respect no problems thank you guys god bless
Elena Muniz
1 year ago
Chauncey is awesome! He's very attentive to his clients and does his best to help.
Lu Ba
1 year ago
Excellent customer service. The gentleman we encountered, Chauncey, very professional, knowledgeable and overall pleasant. The facility itself is clean, safe and convenient. I would definitely recommend this place to anyone that needs storage. I would give more stars if I could
Kameyko Mercer
1 year ago
The customer service here is excellent. The manager and the young lady behind the desk were very helpful and kind.
Shanika Ocasio
11 months ago
I have to say for my very first time every getting a storage unit this was hands down the BEST experience I could ever have. Charles was amazing from on the phone to in person. He is very informative and extremely helpful throughout the whole process. He made things so painless for my boyfriend and I. I cannot thank him enough. They also have the best pricing for units and was able to find us the perfect size unit just based off of one phone call. They also offered us and all their customers a moving van for 4hrs up to 14days after moving date which saved us a lot of moving not having to rent one from Uhaul. So thank you thank you Charles for being so nice, sweet and helpful during such a stressful time. I highly recommend every use this location and ask for Charles.
Ari Weintraub
11 months ago
Great experience working with this team! Deidra patiently spent time explaining all my options and was super helpful every step of the way. Charles made sure our space was reserved and showed us around facility. Pricing is very competitive. Thank you guys for an awesome experience!
sakina j
11 months ago
Deidre provided me with great customer service. She explained the company policy to me. I was happy they had the size unit available that I was looking for and the rates was great. My daughter also have a unit there. I would recommend them to friends and family.
Kenneth Liriano
11 months ago
This was my first experience with having a storage unit. I've been searching around for great deals every where and self service was the one the had the best. Deidre was more than helpful with the process and made it a smooth one! She provided exceptional customer service. I'm looking foward to having a unit here for quite sometime.
Karen C
10 months ago
Finally a clean storage, big spaces, very organized. This place is a top notch storage..absolutely recommended if you care about your belongings.The price is also very affordable and the service is great, Deidre is amazing, very helpful he took care of everything so our experience was great.
Gmail Account
9 months ago
Charles offered superb customer service at the front desk reception. The staff was very cordial, respectful, and accommodating given the medium size crowd and servicing us during a pandemic. The company offered me multiple discounts and a great rate for my storage which beat the other local storage facility rates. I went shopping for a storage facility that would meet my needs and I believe Secure Storage is the place. I found what I was looking for. I have already recommended this secure storage to some of my friends and family members. Support Family/Black owned businesses whenever you can!
Ariel Mikit
9 months ago
Front desk was very accommodating. I was late and I still got a reservation and the move in process the next morning was quick and easy. Customer service is excellent
Byron Davis
9 months ago
My first time going to secure self storage was a very good experience the staff was very friendly and helpful, and for that I will tell my friends and family to use secure self storage if ever they need a storage space. Keep up the good work guys. Jah bless.
giorgi geladze
8 months ago
They are clean, safe, very comfortable storage. Charles is the best worker here, ask his name, he is so helpful and job so responsible.
Rodman Conliffe
7 months ago
Very nice very helpful will be referring more people to this location 5 star work ethnic
Zaida Torres
3 months ago
Deidre was super helpful and pleasant with our storage rental process. She honored the price I found online despite having come in after the given date. The storage unit was clean as well. No complaints, I definitely recommend.
Garreton Smith
3 months ago
Ive been bringing my mom to her storage at this location for years. Never had any issues, the staff has always been helpful and very informative. My mom loves it here.
Robert Winslow
3 months ago
Very helpful walked me around showed every thing so so so helpful. Love this place
Crissy C
2 months ago
Deidre was super helpful and walked me through the process so I knew exactly what was going on with payment and everything else. Highly recommend.
A Clarke
1 month ago
I was promise me a credit for giving a review on the first day, I never got that credit . 6 months later they start charging $100 for late fees and additional late fee charges for a $130 storages they trying to get me for $280 dont they offer you nothing . Other storage offer you a free month .They dont they need to up they customer service as well .
Kareem Young
3 months ago
Staff there is very friendly always professional I recommend the place to anyone
Mishanya Veselyi
5 years ago
Not expensive storage. Make sure to bring your id, they will keep it in case if you want rent a hand truck.
Tarim Libon
7 years ago
You probably think: how much can be in a storage place? Well there is, from the attitude of the people who work there, to the availability of the place.
This place is open 24-7, so you do not have to rush, you can get access to your staff whenever you need it. The people are very friendly, and they actually give you a feeling that they like their job.
Worth a review...
Shenell Williams
9 years ago
When i needed to move, i had a bunch of stuff that i didn't have space for at my new apartment. Secure storage was the best and affordable option at the time and i have been happy with their service since. The facility is clean and the staff pretty friendly and truly great for the price. i would definitely recommend.
Georgy Tsikhiseli
3 years ago
Wouldve given them 5 stars if it wasnt for a regular situation when during the work hours theres no one at the office, when they are needed. Management needs to think additional personnel. Otherwise very clean facility. People are friendly and nice generally.
Jazz Williams
2 years ago
Customer service was exceptional over the phone and in person. Staff is friendly and knowledgeable. They are helpful and professional. Lanzo Wallace was able to help me with my account set up the same day and I was able to move in the items all in the same day.
Jazz Williams
2 years ago
Customer service was exceptional over the phone and in person. Staff is friendly and knowledgeable. They are helpful and professional. Lanzo Wallace was able to help me with my account set up the same day and I was able to move in the items all in the same day.
Georgy Tsikhiseli
3 years ago
Wouldve given them 5 stars if it wasnt for a regular situation when during the work hours theres no one at the office, when they are needed. Management needs to think additional personnel. Otherwise very clean facility. People are friendly and nice generally.
Georgy Tsikhiseli
3 years ago
Wouldve given them 5 stars if it wasnt for a regular situation when during the work hours theres no one at the office, when they are needed. Management needs to think additional personnel. Otherwise very clean facility. People are friendly and nice generally.
Pedro J Serrano
3 weeks ago
I was treated very quickly. The manager was very informative about rates and rules regarding my rental. Very clean storage. I rented the 5x5. It's great for what I wanted to store. Definitely will recommend my friends. Thanks guys.
V Stolyarov
5 years ago
Good luck trying to access your stuff. This place closes randomly and if you arrive half an hour before closing time, you may not gain access.
Andrey Aleksyeenko
4 years ago
Location is convenient located and i like the stuff but huge minus is 24 HOUR ACCESS - I am the contractor and time to time i need my tools or any other accessories early in the morning but have to wait till 9 am for them to open
Ramon Arroyo
2 years ago
This place is what it is so with that said. The agent was I a of an weirdo. And full of it. The guy that used to work there Mr. Cox was very nice very helpful and caring sad to see him gone.
A Maxey
5 years ago
DO NOT STORE HERE! Unless you want your stuff to be infested with RATS, ROACHES, MOTHS and God knows what else!!! They are rude, incompetent and disgusting there. Stay away unless you just don't care about your stuff. We put nice things in our unit and did not store many items. We bagged up 4 extra large trash bags of things that were ruined by rats, roaches and moths. Absolutely disgusting!! NASTY, NASTY, NASTY!!!!!
Svjetlana B
4 years ago
INFESTED WITH MICE FACILITY!!!!!!!!!
DO NOT STORE HERE!!!!!!!!If I would have option To post photos I would post them here so that you can see!
kevin Davis
4 years ago
I have had my things in Secure Self Storage for at least 4yrs now. Usaually my experience with them is a good one. However, yesterday experience was not good at all. I'm not sure if the supervisor Sherwin was having a bad or not but he was VERY UNPROFESSIONAL. I tried explaining to him the reason for my call but he kept interrupting and not allowing me to talk....Their system has been down (now making my payment very late) and during that time I've been trying to pay my bill by card over the phone. When I finally got to spkn to him he didn't own up to the fact that their system was down and an inconvenient. He treated me as if it was my fault that their system was down and I should've jumped over hurdles to get my bill paid. Now due to the unprofessionalism I will be removing my belonging from this storage facility the 1st opportunity I get.
A dissatisfied custome!!!
Jeff Berger
4 years ago
If I could leave it zero, I would do that. That gang of thieves do not deserve even one star. First, the location is a dump, they did not even fixed it up after hurricane Sandy damaged the facility 6 years ago. Business is slow, the CubeSmart opened 3 new locations just couple of blocks away and took all their business, and rightfully so - that rat hole should be closed by sanitation department. Now, service wise. I used the unit for 8 months, always paid on time, released on time - broom clean. Notified management before the release and right after. All was good, up until I start getting bills and collection notices over email and mail and harassment phone calls from management. All because I did not sign some stupid form, which no one told me about in advance. I am in another state, cannot come to Brooklyn just to sign the form. Asked email or mail form to me -they refused. It's simple money extortion - they do not have enough customers, so need to make living somehow. Shame!! Stay away from that dishonest gang. Be smart and use CubeSmart.
Melissa Vega
4 years ago
First I was told I could get my things out of storage before the late fee kicked in so I didn't have to pay a whole month I didn't need. Then I was locked out and forced to pay an extra month just so they didn't auction my things. I was told unit needed to be totally clear to close out. I asked to file an insurance claim since Mice chewed through my things. There's big holes in the ceiling above the units. Mice droppings were in all my things. Then all of a sudden I was told I cant file a claim since I cleared my stuff out and closed my unit. The manager Lonzo was very unhelpful, gave wrong info and dismissed me.
Sean Jacobs
3 years ago
Really helpful staff! Great deals on storage units!
Edit:
We had been paying for the insurance on our storage unit. We went to empty it one day and there were rat feces in ALL of our things! We complained but supposedly its not covered under our extra coverage! They did nothing. We had to throw out almost everything!
We didnt have any food... just winter clothes (I guess a warm place for rodents)
Still, terrible situation that is beyond our control and not covered loss.
prometei promitey
3 years ago
Closes earlier than supose to... Extremely unrespectable and irresponsible careless stuff!
DAVID Cherner
3 years ago
Very badExperience
Under new management this place changed.
Change the rules of a operation
Have to leave this storage facility and find a new one cheaper and cleaner. II recommend it to all of you moved from this facility CubeSmart provide better service and cheaper
Rene Lopez
3 years ago
Im rating them 1 star only because I couldnt comment on the page the lack of customer service without a rating......As once as my uncle,cousin and myself walked in. We felt the tense energy build up inside and knew it wasnt going to be good. My uncle nicely asked the Manager, Lanzo Wallace, what time they closed and the Lanzo with an attitude *must have known* something was up and spat out he wasnt going to talk about business hours or what happened of why they closed early the day before. He became very arrogant with us and gave us a false passcode which made us delay our work for 15 minutes for the elavator trips. He didnt bother to apologize about us being there being an hour outside in the cold or anything of the day prior. If you are a auctioneer buyer *I STRONGLY RECOMMEND DONT BUY HERE BECAUSE THE MANAGER LANZO DOES INSIDE BUSINESS WITH CUSTOMERS OR OWNERS OF THE UNIT* so be mindful to be careful before the purchase. Nothing but a nasty attitude was given from him and no apologies given only said mentioned what were we gonna do about it in a demeanor voice !
William Lopez
3 years ago
the manager lanzo wallace was very disrespectful I went there with a big truck the sign say they are open till 7 I got there at 4.45 pm they were not there I stood there till 6.15 pm the next they I went with the truck again to find out the unit was no longer there I asked him why didn't they emailed me to let me know it was canceled he said I didn't have time to do it I was off yet I lost 240.00 then he became so disrespectful I started to empty out the other unit I bought gave me a code that didn't work when I asked to fix it he became more arrogant making my life impossible very very disrespectful I taled to a person that was there he said the police are here at least once a week because of him this is the person that secure self storage hired to represent them to rent from secure self storage or buy units its a big mistake the place is nice I can admit but that lanzo Wallace should not work around people he has no respect talks to you like you are garbage as if you are not worth anything but the one responsible is secure self storage for hiring an incompetent and un qualified person then the worst a manager to belittle you all he wants and no one is there to stop him I will be going to the better business bureau secure self storage incorages him to be disrespectful to customers but he went too far he should not even shine shoes in front let alone be a manager
mike wall
1 year ago
I recommend no one to ever come to this it has rats eating up everything in your storage laying eggs etc .
Karen C
4 months ago
Horrible place
It looks like the corner where the gang meets. Every time I go there guys recklessly running around in their motorcycles. I mean if you are not careful you get hot inside the building by a bike. Smoke smell all over the place This is definitely dangerous, I can imagine how they allow to smoke inside a storage unit where who knows what inflammable substances are storaged. The place is as mess. Leaving soon
If they have good reviews is because they make a discount if you put a 5 star review in google, dont be fooled.
Stanley C.
1 year ago
Great price and flexible access hours. Friendly staff, thumbs up to Isaiah. Easy move in with complimentary company truck.
Angelica K.
2 years ago
The prices are great. And, I had a wonderful experience, thanks in large part to Chauncey, Melissa, and Isaiah.
Isaiah answered all of my questions...
David C.
3 years ago
Unfriendly property manager Lanzo Wallace.
Under new management this place changed.
Change the rules of a operation
Have to leave this storage facility...
Storage Facility Amenities5 Amenities
- 24 Hour Cameras
- Boxes & Supplies
- Climate Control
- Drive-up Access
- Online Bill Pay
Alexander Melnik
8 years ago