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Secure Self Storage

2829 W 21st St, Brooklyn, NY 11224

Gate Hours
MON - SAT9am - 7pm SUN10am - 5pm
Google Reviews
rating 3.9
Write a Review

Alexander Melnik

6 years ago
rating 5.0
Ive been to three other storage facility in the same area for the past year. None of them can stand up to the Secure Self Storage in terms of price, convenience of access and professionalism of the storage personnel. When we moved in, the facility provided as with their truck, free of charge. This saved us a lot of money. Also, we have been pleasantly surprised that the facility has a docking platform which makes a process of unloading boxes from a track very convenient. Carts to move things around are everywhere. Thus, everything was at my disposal to move in a quickly and pleasant manner. In addition, this is the only facility in our neighborhood that offers 24/7 access. There is nothing better than this option for me, as I dont need to rush after work to be able to get access to my unit before the storage office closes its doors. We have not only enjoyed a low rent rate, comparing to other facilities, but also got lucky to win a month of free rent by participating in a monthly lottery. In addition, there was no problem to switch from one unit to another once I realized I need more room for my belongings. The storage personnel is very professional and friendly, displaying positive attitude every time I walk in to their office. They even help me with accepting mail deliveries, I prefer now to be sent to my storage unit address since there is always somebody present to accept mail. The bottom line, in any regards, this is the best storage facility in the Southern Brooklyn.

Ali Mammadov

3 years ago
rating 5.0
very secure place.

Richard Zeitz

7 years ago
rating 5.0
Staff was very knowledgeable and friendly. Took the time to explain everything and show me around. Space was clean and facilities extremely convenient. Would recommend Secure Self Storage to anyone who cares about a personal touch and the small things.

Vardan Egiazarian

6 years ago
rating 5.0
I am using this storage more then a year and it is good place to store your staff . The employes are very friendly and will help you with any question. Thanks Guys You are the best

Vadim Abdrakhmanov

2 years ago
rating 5.0
Place seemed clean and safe enough to store some belongings while moving to another state

Vladimir Stoyanov

2 years ago
rating 5.0
They offer mail service and got great rates on storage.

George Sumnik

1 year ago
rating 5.0
GREAT STORAGE PLACE: Nice stuff: Lanza and Melisa are polite and professional!! Fear prices: you can get regular sizes like 5x5x4 and 5x5x8 or you can get a place with a little smaller space than 5x5x8 but with a 20% discount. I just got this storage, and so far I like it!

Hassan Forrest

1 year ago
rating 5.0
I've experience superior customer service from all staff members at secured self storage. I do not work for this compay, and i feel i have had all my needs takem care of, and most of all discounts. I dont understand how i am reading false reviews It sucks sometimes how we blame others for our problems. I witnessed a customer on saturday giving an employee (female) a difficult time; her response was "i will contact loznzo so he can help you, he stepped out for a moment and will be back" lonzo came back to assist the customer, and he was still yelling and being rude. That couldn't be me. Lol but i have no complaints of secured self storage or the current staff. The place is clean, and professional.. Keep up the good work. #1033

Kaity Rodriguez

1 year ago
rating 5.0
Very clean, and i like and appreciate that they give you a courtesy call and text to let let you know when payment is due so you can avoid any late fees.

Oleh Korotkov

1 year ago
rating 5.0
As customer of this self storage want recommend it. There is usually discount's actions and friendly staff. Good working time and all time free parking. Beautiful place without city traffic. There is have a restroom, drinking water and other nice things.

Joseph Johnson

1 year ago
rating 5.0
Professional, accommodating, and immaculate facility. Saw 5 other storage places and not one of them was even close to the professional, competent service, good parking, and clean storage areas.

Ro herrera

1 year ago
rating 5.0
All workers are great here with keeping in tonch.Lanzo is the main one I see,he's always so helpful.

Kamil Skorupa

1 year ago
rating 5.0
Great and friendly staff that are professional and will help you with any of your problems. They really know how to go above and beyond to make the customer feel appreciated and taken care of. The prices are also very affordable and the facility is spotless. That goes a long way in having a returning customer. I recommend this place.

Tyrema Hampton

1 year ago
rating 5.0
I just wanted to say my experience with being with self storage is amazing and I would truly recommend them to any one that needs a storage unit from the smallest size to the markets size. Mr Bryant is very informative and was a great help in getting situated with the right unit to accommodate my needs

delores brown

1 year ago
rating 5.0
Great place. Not worried about my things. Clean can't find any dust on nothing. The man with the awesome plan. I give that to the Mr. Lanzo Wallace. OMG great help, Ask him a question and this guy will take time to answer you and make sure that you understand the answer. If I could give more than five stars I would. Told my girl friend because she's moving and needed some where to store her belonging. I'm very happy and I know she would be to.

Jordan Knight

11 months ago
rating 5.0
I would like to commend Lanzo for his courtesy and outstanding professionalism on my father, Fleming Knight's behalf. He has had a outstanding experience while using the storage services an highly recommends Coney Island's self storage.

Debbie Siland - Allen

11 months ago
rating 5.0
Chauncey is very very helpful respectful and polite give me all the right answers to my question excillent customer service I would recommend anyone that is going there to ask for him chauncey if I could give him ten stars I would

rebecca r

11 months ago
rating 5.0
Chauncey from Secure Self Storage is very helpful. He was prompt at returning my phone calls and very pleasant to deal with.

Cheri Ciccone

10 months ago
rating 5.0
Excellent service, great prices, friendly and knowledgeable. Looking forward to continued business with this facility. Thanks again to Lanzo Wallace. Awesome experience. Very helpful.

jazzie emile

10 months ago
rating 5.0
Thank you Lanzo and Chauncey! You guys are amazing. Very helpful and friendly. What a wonderful first experience. Im so happy to be apart of the family.

Leslie Johns

10 months ago
rating 5.0
The location of this facility is great. The manager Lanzo was courteous and worked with me to give me a great price. The facility is clean and well kept.

Briana Gwaltney

10 months ago
rating 5.0
The service is excellent. Lanzo was very helpful with assisting me with choosing a unit. The facility is well kept and secure.

vx lmao

9 months ago
rating 5.0
A little more than a year now since Ive moved in my stuff into this storage and I can only say great things about the staff, especially the manager - Lanzo Wallace. Hes always friendly and helpful in assisting me with all of my needs. I highly recommend them as the customer service is professional and the pricing is very fair! Lanzo needs to bring back the candy they had on the front desk, they were delicious

Spec Helle

7 months ago
rating 5.0
Lanzo and Chauncey are the BEST. They answered all my question, were very patient with me and had Excellent customer service. They were very detailed when giving me information and made me feel like family. To top it off the place was super clean and exceeded my expectations. I wish I could give them 10 stars. Plus they were very friendly and super funny. I would recommend this storage place to everyone

loren polster

6 months ago
rating 5.0
Awesome facility, staff, and price. The price is the best we could find, and the staff was incredibly accommodating with a handful of issues and special requests. The place looks clean and very professional. I cannot recommend them enough!

Annette Garcia

4 months ago
rating 5.0
AWESOME customer services Highly recommend it Very clean facility Staff are Great Prices. Ask for " Chauncey " , he has outstanding customer service.

Luz Rivera

4 months ago
rating 5.0
5+++ Totally AWESOME!!! The staff are very professional, welcoming,and explains thoroughly the facility rules, information, etc with the utmost customer service quality. I highly recommended this "Secure Self Storage" ....well lit and very clean. I also want to express my THANK YOU to Chauncey, for his outstanding hospitality

Angelica Kontoroff, Esq.

2 months ago
rating 5.0
The prices are great. And, I had a wonderful experience, thanks in large part to Chauncey, Melissa, and Isaiah. Isaiah answered all of my questions regarding renting a unit, and even called me back after hours. When we encountered an issue with the unit I had reserved, Chauncey quickly started brainstorming solutions, and he and Melissa came up with a great one! I ended up purchasing another unit, and Chauncey flew into action and arranged for it to be quickly cleared of the items that the prior owner had left inside, and then washed, enabling me to move my items into the unit that same morning! I was taken aback at how everyone is extremely knowledgeable, helpful, and really spends time to put the customer at ease. I am so glad I went with this facility!

Mishanya Veselyi

3 years ago
rating 4.0
Not expensive storage. Make sure to bring your id, they will keep it in case if you want rent a hand truck.

Tarim Libon

5 years ago
rating 4.0
You probably think: how much can be in a storage place? Well there is, from the attitude of the people who work there, to the availability of the place. This place is open 24-7, so you do not have to rush, you can get access to your staff whenever you need it. The people are very friendly, and they actually give you a feeling that they like their job. Worth a review...

Shenell Williams

7 years ago
rating 4.0
When i needed to move, i had a bunch of stuff that i didn't have space for at my new apartment. Secure storage was the best and affordable option at the time and i have been happy with their service since. The facility is clean and the staff pretty friendly and truly great for the price. i would definitely recommend.

Jose Vazquez

3 years ago
rating 4.0
Very clean location knowledgeable & friendly staff also.

Georgy Tsikhiseli

1 year ago
rating 4.0
Wouldve given them 5 stars if it wasnt for a regular situation when during the work hours theres no one at the office, when they are needed. Management needs to think additional personnel. Otherwise very clean facility. People are friendly and nice generally.

Jazz Williams

10 months ago
rating 4.0
Customer service was exceptional over the phone and in person. Staff is friendly and knowledgeable. They are helpful and professional. Lanzo Wallace was able to help me with my account set up the same day and I was able to move in the items all in the same day.

Jazz Williams

10 months ago
rating 4.0
Customer service was exceptional over the phone and in person. Staff is friendly and knowledgeable. They are helpful and professional. Lanzo Wallace was able to help me with my account set up the same day and I was able to move in the items all in the same day.

Georgy Tsikhiseli

1 year ago
rating 4.0
Wouldve given them 5 stars if it wasnt for a regular situation when during the work hours theres no one at the office, when they are needed. Management needs to think additional personnel. Otherwise very clean facility. People are friendly and nice generally.

Vasant Sagram

3 years ago
rating 3.0
Staff not too nice except for one woman by the name Fabian.

V Stolyarov

3 years ago
rating 2.0
Good luck trying to access your stuff. This place closes randomly and if you arrive half an hour before closing time, you may not gain access.

Andrey Aleksyeenko

2 years ago
rating 2.0
Location is convenient located and i like the stuff but huge minus is 24 HOUR ACCESS - I am the contractor and time to time i need my tools or any other accessories early in the morning but have to wait till 9 am for them to open

Ramon Arroyo

11 months ago
rating 2.0
This place is what it is so with that said. The agent was I a of an weirdo. And full of it. The guy that used to work there Mr. Cox was very nice very helpful and caring sad to see him gone.

A Maxey

3 years ago
rating 1.0
DO NOT STORE HERE! Unless you want your stuff to be infested with RATS, ROACHES, MOTHS and God knows what else!!! They are rude, incompetent and disgusting there. Stay away unless you just don't care about your stuff. We put nice things in our unit and did not store many items. We bagged up 4 extra large trash bags of things that were ruined by rats, roaches and moths. Absolutely disgusting!! NASTY, NASTY, NASTY!!!!!

Jose Rivero

3 years ago
rating 1.0
Customer service is terrible. Not helpful at all.

Svjetlana B

2 years ago
rating 1.0
INFESTED WITH MICE FACILITY!!!!!!!!! DO NOT STORE HERE!!!!!!!!If I would have option To post photos I would post them here so that you can see!

kevin Davis

2 years ago
rating 1.0
I have had my things in Secure Self Storage for at least 4yrs now. Usaually my experience with them is a good one. However, yesterday experience was not good at all. I'm not sure if the supervisor Sherwin was having a bad or not but he was VERY UNPROFESSIONAL. I tried explaining to him the reason for my call but he kept interrupting and not allowing me to talk....Their system has been down (now making my payment very late) and during that time I've been trying to pay my bill by card over the phone. When I finally got to spkn to him he didn't own up to the fact that their system was down and an inconvenient. He treated me as if it was my fault that their system was down and I should've jumped over hurdles to get my bill paid. Now due to the unprofessionalism I will be removing my belonging from this storage facility the 1st opportunity I get. A dissatisfied custome!!!

Jeff Berger

2 years ago
rating 1.0
If I could leave it zero, I would do that. That gang of thieves do not deserve even one star. First, the location is a dump, they did not even fixed it up after hurricane Sandy damaged the facility 6 years ago. Business is slow, the CubeSmart opened 3 new locations just couple of blocks away and took all their business, and rightfully so - that rat hole should be closed by sanitation department. Now, service wise. I used the unit for 8 months, always paid on time, released on time - broom clean. Notified management before the release and right after. All was good, up until I start getting bills and collection notices over email and mail and harassment phone calls from management. All because I did not sign some stupid form, which no one told me about in advance. I am in another state, cannot come to Brooklyn just to sign the form. Asked email or mail form to me -they refused. It's simple money extortion - they do not have enough customers, so need to make living somehow. Shame!! Stay away from that dishonest gang. Be smart and use CubeSmart.

Melissa Vega

2 years ago
rating 1.0
First I was told I could get my things out of storage before the late fee kicked in so I didn't have to pay a whole month I didn't need. Then I was locked out and forced to pay an extra month just so they didn't auction my things. I was told unit needed to be totally clear to close out. I asked to file an insurance claim since Mice chewed through my things. There's big holes in the ceiling above the units. Mice droppings were in all my things. Then all of a sudden I was told I cant file a claim since I cleared my stuff out and closed my unit. The manager Lonzo was very unhelpful, gave wrong info and dismissed me.

Sean Jacobs

1 year ago
rating 1.0
Really helpful staff! Great deals on storage units! Edit: We had been paying for the insurance on our storage unit. We went to empty it one day and there were rat feces in ALL of our things! We complained but supposedly its not covered under our extra coverage! They did nothing. We had to throw out almost everything! We didnt have any food... just winter clothes (I guess a warm place for rodents) Still, terrible situation that is beyond our control and not covered loss.

prometei promitey

1 year ago
rating 1.0
Closes earlier than supose to... Extremely unrespectable and irresponsible careless stuff!

DAVID Cherner

1 year ago
rating 1.0
Very badExperience Under new management this place changed. Change the rules of a operation Have to leave this storage facility and find a new one cheaper and cleaner. II recommend it to all of you moved from this facility CubeSmart provide better service and cheaper

Rene Lopez

1 year ago
rating 1.0
Im rating them 1 star only because I couldnt comment on the page the lack of customer service without a rating......As once as my uncle,cousin and myself walked in. We felt the tense energy build up inside and knew it wasnt going to be good. My uncle nicely asked the Manager, Lanzo Wallace, what time they closed and the Lanzo with an attitude *must have known* something was up and spat out he wasnt going to talk about business hours or what happened of why they closed early the day before. He became very arrogant with us and gave us a false passcode which made us delay our work for 15 minutes for the elavator trips. He didnt bother to apologize about us being there being an hour outside in the cold or anything of the day prior. If you are a auctioneer buyer *I STRONGLY RECOMMEND DONT BUY HERE BECAUSE THE MANAGER LANZO DOES INSIDE BUSINESS WITH CUSTOMERS OR OWNERS OF THE UNIT* so be mindful to be careful before the purchase. Nothing but a nasty attitude was given from him and no apologies given only said mentioned what were we gonna do about it in a demeanor voice !

William Lopez

1 year ago
rating 1.0
the manager lanzo wallace was very disrespectful I went there with a big truck the sign say they are open till 7 I got there at 4.45 pm they were not there I stood there till 6.15 pm the next they I went with the truck again to find out the unit was no longer there I asked him why didn't they emailed me to let me know it was canceled he said I didn't have time to do it I was off yet I lost 240.00 then he became so disrespectful I started to empty out the other unit I bought gave me a code that didn't work when I asked to fix it he became more arrogant making my life impossible very very disrespectful I taled to a person that was there he said the police are here at least once a week because of him this is the person that secure self storage hired to represent them to rent from secure self storage or buy units its a big mistake the place is nice I can admit but that lanzo Wallace should not work around people he has no respect talks to you like you are garbage as if you are not worth anything but the one responsible is secure self storage for hiring an incompetent and un qualified person then the worst a manager to belittle you all he wants and no one is there to stop him I will be going to the better business bureau secure self storage incorages him to be disrespectful to customers but he went too far he should not even shine shoes in front let alone be a manager
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rating 4.0
17 Reviews
Write a Review

Stanley C.

4 weeks ago
rating 5.0
Great price and flexible access hours. Friendly staff, thumbs up to Isaiah. Easy move in with complimentary company truck.

Beatrice Patty G.

1 month ago
rating 5.0
I love this storage facility. The people who work here are always so cheery, polite and attentive. The building itself is clean and secure. I appreciate...

Angelica K.

2 months ago
rating 5.0
The prices are great. And, I had a wonderful experience, thanks in large part to Chauncey, Melissa, and Isaiah. Isaiah answered all of my questions...
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  • 24 Hour Cameras
  • Boxes & Supplies
  • Climate Control
  • Drive-up Access
  • Online Bill Pay