8 storage sizes for rent
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Office Hours
MON - FRI9am - 5pm
SAT9am - 1pm
SUNClosed
Storage Customer Reviews
ken adams
5 years ago
This storage facility is very clean. They have great customer service. I had to be out of my place in one day. They hooked me up with a truck and storage quickly. I'm very pleased with this storage! And a special thanks to Destiny at the Brookville Storage Facility who has made being a customer here very pleasurable.
Shelle hampton
5 years ago
Have been renting with Brookville Road Self Storage since March of this year and I do not have any complaints at all. Destiny is very nice with great customer service! They are very affordable, would recommend to friends and family!
Stephen Trotter
5 years ago
Super customer service and great access to I-465 off of Brookville Rd and all who live on the SE side of Indy. Units are also clean and secure!
John Leslie
4 years ago
All we ask of our customers is to keep the property clean pay their bill on time we are open 24 hours a day with a automated kiosk
Ryan L.
4 years ago
Affective immediately, we are putting a new manager in place!! After reviewing google reviews!!!!
Joe Tevault
4 years ago
Needed a unit quick and they were at extremely helpful and got me right in they also had a move in Truck to use which was a huge saving as anyone knows how much a uhaul cost also really like there locking system which is like a deadbolt so there is nothing to cut made me feel safe thank you for all your help and look forward to doing business with I for got a long time
Vicki Martin
4 years ago
Needed storage faculty after hours. Used the kiosk which was very helpful and easy to use. The following day Missy, the office manager, followed up with me the following day and gave me a new gate code. Faculty was very well kept.
Mary Stanley
3 years ago
Ive stored my items here at Brookville rd for 2-3 years and have had no issues with my unit. The staff are always so helpful and take action when they have any issues. Wouldnt go anywhere else!
Sharon Livingston
3 years ago
I would recommend this storage facility to anyone interested in renting a storage unit very friendly staff very helpful I have had a unit at this site for 3 years keep up the good work thanks so much
Tiffany Buchanan
3 years ago
Great storage facility! Very clean and affordable. Awesome staff! Vanessa was very helpful. I travel a lot and they actually check on the storage units and the security, which I appreciate. I would recommend them and will continue to use this facility in the future.
lamont sullivan
3 years ago
I'm active duty military. They always work with me and make sure all my needs are met. I would definitely refer them to anyone.
David Townsend
3 years ago
Awesome facility that is well maintained and secure. I have been here for well over 5 years and have had no issues. John and Ryan are a very creative and responsive team who are completely focused on positive customer experiences. I would recommend this facility to anyone. They are great.
James Edmond
3 years ago
Everything about this place was awesome. Vanessa was super helpful and a great help. Definitely a 5 star!!!
Cassandra Grandma
1 year ago
Very clean, and spacious unit ! Surrounding space outside unit is clean. Kind and helpful staff.
Sabrina Harris
1 year ago
We have added an extra layer security to our facility. We now provide nightly monitoring of our property.
Kuda Strnad
1 year ago
the woman working there was extreamly pleasant and plight. the process was fast and easy. she was well informed and answers my questions with haste and made everything very clear while maintaining a happy and positive attitude.
JENNIFER LENGERICH
1 year ago
Very professional! Very convenient too. Right there off of 465. Couldn't be easier to get too. I feel safe whenever I head over there. Have been a customer for a couple of years.
Natasha Redmon
1 year ago
Staff was amazing! Unit was perfect! Deff will come back again and I recommend coming here!
Sandy Plumlee
1 year ago
The lady was very helpful trying to help me with a situation. Great facility.
Steve Morgan
1 year ago
This place super clean and centrally located for easy access. Sabrina is amazing. We had an issue with the lock and she immediately remedied the situation with a smile.
Rosemarie Kelly
1 year ago
I love this facility The property manager is very helpful and quick to provide excellent customer service. We have a climate-controlled unit and are very pleased with the storage space and comfort of the unit/
LeeAnn Eversole
1 year ago
We have been with this company for years and the customer service has always went above and beyond. Always friendly people, and super clean place!
Kristina Hawk
1 year ago
Ive had a unit here for about 2 years. The staff are very friendly and its a very clean facility.
R R
7 months ago
This storage facility is awesome! Sabrina helped me through the process completely and I would definitely suggest anyone looking for storage needs to go here.
Lucas Ogden
4 months ago
Secure facility, wonderful staff always willing to work with you on any issues you might have.
Keaira Hamilton
3 months ago
I spoke with Sabrina and she was very very helpful . I would recommend this place to anyone. Thank you Sabrina sooo much.
Aric Reider
4 years ago
I had a great experience with them and Amy made it very nice to deal with. Thanks
Toinette Hardister
3 years ago
Great people and everyone is professional. Very lenient and open. Wouldnt have asked for a better business to store my things. Way to go Interchange Way employees!!! ;)
Bobby Jones
4 years ago
Hey Adrian kellt I'm the who's unit you took a pic of and I'm not the one that was with you so that means you were standing in my unit with the thief. So if you can identify the person you was with please the storage place and let them know.
Jonathan Barnes
4 years ago
it is disheartening to see this property go from brand new, state of the art amenities; to a neglected and forgotten storage facility. I helped build it's stellar reputation online and in person and I hate that the customer service is none at all. tragic, really
Tamieka Roberts
4 years ago
I am beyond pissed!!!!! No one is ever in the office. I have seen the perverted ass maintenance man more than I have seen leasing staff. This is my second issue with these people. I paid my storage rent on January 9. I am here January 19, 10 days later and my unit is double locked!! I cannot get in to access documents that I need to send out today! When I called it was told I had to wait until tomorrow for a response. WTF
Stephanie Johnson
5 years ago
I first got the unit Oct/2015, my rent has gone up twice in less than a year, from the original 54.00 for the 5x10, to now 67.00 for my 5x10. They claim its property tax increases...Absolutely ridiculous prices! Also, my very first receipt when I paid in Oct/2015 showed I was paid up until the end of Nov/2015. Since there had not been anyone in the office for months, I went off of my receipt. Then I started getting calls and late notices saying they were going to sell my belongings if I did not pay for November plus all the late fees they tacked on. For November with late fees I was looking at 154.00. They never refunded me for the month of November, and stated it was my fault that I believed THEIR system!! STAY AWAY FROM THIS FACILITY!!!!!
Also, you HAVE to give a 15 day move out notice or they still charge for the next month. I WILL NEVER STORE HERE AGAIN!!!!
T Kelly
4 years ago
Our unit was robbed for over $12,000. We tried to contact manager for a week, stopped by 3 times to find no one there, and was denied access to our unit to make police report.
When talking to OWNER, he accused us of robbing our own unit (which is all video recorded). He admits on the video, 2 of his clients accessed the property with box trucks and that our pin was not entered. These clients supposedly only accessed their units but told us there are no camares except at entrance. And could not see units accessed. So contradicted himself. Did not try to help out what so ever, just made things harder and called us theives and liars. Didn't try to accommodate us all..not that I'm looking but a simple apology would have been courtous. We are contacting a lawyer.
Adrian Kellt
4 years ago
Went to check on my recently robbed unit when the tenant in the unit right next to me he told me he was the one who reported my unit to the facility at 3:55 on June 19 witch is also the day they told me witch means they don't even check the units so I decided to drive around to check the place out found a nother forced entry where the lock was cut out just as mine was then saw a guy loading his unit and warned him he opened his door and the wall was busted were you could get into the unit right next to it we looked across that unit and that wall was busted also and I find it very funny they won't help solve this issue in a business that deals with customers they should know customer comes first if you do rent here get insurance. I'm still very upset they accused me of breaking in my own unit. Have it on digital recorder wow
Logan Bogard
4 years ago
This facility never answers any emails. They keep raising the price of the units and units get broken into.
Harley Cashinfo
2 years ago
Raised my rate and haven't been there a month yet And now I owe Junes rent on May 20th before I can get my stuff. I will put you out of business 10,000 more one star reviews by online friends soon. Big business welcome to the WORLD WIDE WEB!
Storage Facility Amenities18 Amenities
- 24 Hour Cameras
- 24-hour On-site Payment Kiosk
- Bright LED Lights
- Climate Control
- Delivery Acceptance
- Drive-up Access
- EZ Access
- Exterior LED Lighting
- Gated Entry
- On-site Management
- Online Bill Pay
- Online Rental
- Pull Thru Units
- Rental by Phone
- Roll Up Doors
- Se Habla Espanol
- Storage Protection Plan Available
- Temperature Control
Priscilla Oliver
5 years ago