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Keylock Storage

1975 E Franklin Road, Meridian, ID, 83642

Office Hours Now Closed
  • MON - SAT9am - 6pm
  • SUNClosed
Gate Hours Now Open
  • DailyOpen 24h

Storage Customer Reviews

Chris Fenton

1 year ago
This is a very nice facility and well maintained. I would like to say thank you to Shari for her help on looking into a storage unit. I am going to be looking into needing to store some items. Thank you

Colt Crane

2 years ago
If you're looking for a well-maintained, clean and professional storage facility then Keylock Storage is the place to go. The staff is friendly and helpful and your stuff will be taken care of at a fair price. Don't trust your possessions with just anyone. I'm very satisfied with my experience.

Forever Co-Op

2 years ago
Keylock is such a nice storage facility. I was so impressed with the professional staff and how much nicer it is compared with all the other storage places I've tried out. It's in such a great location being right off the freeway!

Tom Johnson

1 year ago
Angel is the best...courteous and professional. Beautiful facility!

Fred Garcia

1 year ago
Very nice facility. The units are great and the staff is very professional and helpful. Angel was exceptionally wonderful

Josh Brunner

1 year ago
Great experience here. Outstanding service from Angel. Beautiful new facility, nice extras and amenities. Highly recommended!

Sebron Jones IV

1 year ago
Great experience, friendly people, and decent prices

Carmine Galotta

1 year ago
This location is clean, well maintained, has a great security system and the staff is awesome! Angel has helped me each time I have needed somthing and is beyond helpful! She is kind, knowledgeable and funny! I highly recommend Keylock and have Angel help you if at all possible!

Karen Wright

1 year ago
Very clean, well-maintained, and secure. Easy access. Very nice storage facility!

Joe Zamora

1 year ago
Awesome experience with Keylock Storage. Angel made my experience as smooth and simple as possible. I would highly recommend Keylock to anyone!

Craig Stevenson

10 months ago
Rented a climate control unit for my first year in the Boise area. Not once did I ever worry about my possessions. Prices were competitive, staff friendly and the grounds very well maintained. Very impressed by Angel, who called me after noticing that my lock was no longer on my storage unit (I had moved the items out over the weekend). With that kind of attention to detail, and the obvious pride they take in their facility, I would recommend Keylock Storage (Franklin Rd., Meridian location) to anybody needing self-storage.

Vain Vice Vixen

11 months ago
We absolutely love the facility. It's very clean and well kept. Angel helped us get into a unit quick and easy. She was very pleasant to work with. So far we have had a wonderful experience.

Mark Fridman

1 year ago
We had a really great experience with Keylock. The prices are very fair and there are plenty of complimentary drinks for you when you're there. Angel, the manager, is very nice, thorough and extremely intuitive. I would recommend them to anyone looking for a storage unit.

Diane Bender

1 year ago
I have been with Keylock Storage for a year and I cant be happier. It is very clean, safe, well lighted and reasonably affordable. The staff is very nice and professional.

Korina Maldonado

7 months ago
Keylock Storage helped make our move easy. Their friendly staff is very helpful and understanding. They make sure to reach out to you multiple times via email and phone to get your payment in before you reach the late fee point. As we were in the process of moving from California, we lost track of time and fortunately, they were willing to work with us by allowing my mom to come in to make the payment for us. And... they always have fresh popcorn as well as a variety of coffee options :) Their office is also very clean and professional. I highly recommend them for your storage needs!

Daniel Dawson

7 months ago
I enjoyed getting a storage unit, that's a first! Fast, friendly, and good pricing.

Amy Kyle-Percy

7 months ago
The people at Keylock storage are the best. The transmission in my car went out in front of their lot so I had to park it in their parking lot. I went inside to get the address to give to my insurance company for roadside assistance and to explain why I was out there and Alicia was super friendly and understanding. She said that it wasn't a problem at all, told me I could stay inside so I didn't have to sit in my car while I made 10000 more phone calls and waited for the tow truck. She offered me water, coffee, and later let me use her phone charger as well. While this isn't a rental situation, this is a human experience situation and I would do business with anyone that would do this for a stranger in need. Their offices and grounds are SUPER clean and nice as well btw. Keylock, and especially Alicia there, Thank You!

Jennifer Hawkins

6 months ago
Keylock storage is a delightful place to visit. It is always clean and well maintained, with a friendly, knowledgeable staff and competitive prices. I would recommend it to anyone looking for a place to store their items.

Rachael Burnham

5 months ago
The nicest storage place I have been to! The main office building is very clean, lots of snacks for you and your kids if you are waiting. Storage units are very nice, everything around is kept super clean. They are very helpful and kind there.

Seth Case

4 months ago
For truck drivers: if you bring the truck in, you might want to back it in and down the main breezeway. There is a possibility you can turn around if you went straight in but I don't think so... Be prepped for a long carry if you don't want to shuttle. I work in a lot of storage units all over treasure valley, so my review has nothing to do with staff since I almost never have to talk to them. The units themselves are nice. And the grounds are kept clean.

TEX 1990

4 months ago
I was pleasantly surprised at how well maintained and clean the facility is. The units were clean, wide driveways for easy accessibility and 24 hour access. Angel was very knowledgeable, friendly and helpful. Even offered me free popcorn and water while we were in the office. Nice conference room for tenants use too.

Jean Lockhart

3 months ago
I had the best experience at Keylock! Angel (staff) was amazing and the units were clean and well maintained. I can't think of any way they could have improved. Outstanding from start to finish!

scottsrtr

3 months ago
I had a wonderful experience at Keylock Storage! I worked mostly with Angel. She is so easy to work with, is very knowledgeable, and just made everything simple. Angel would always make me laugh and I would leave smiling. I have used several of there units and they are in great shape. I will definitely use them again.

Tina Rush

3 months ago
Keylock Storage on Franklin in Meridian is a very secure, clean, well-kept facility. The staff, especially Angel, was friendly, professional, knowledgeable, courteous, helpful and made the whole process of renting, then canceling a second unit seamless. When we arrived with a truck load of household items from Denver, we thought we were going to need an extra unit to fit all of our items into, but it turned out we were able to fit everything in our 10 X 10. When I returned to the office to cancel the second unit on the same day that we rented it, there was no hassle. They gladly refunded our money and canceled the contract. That is great customer service!!! I highly recommend this facility to future renters.

Theresa Skjeveland

3 months ago
Angel is an expert and she is extremely knowledgeable in every aspect. She really knows her business in every way. Very thorough and friendly. These are a few things that impress me with your facility: #1 - On-site Management Climate Control Drive-up Access Gated Entry 24 Hour Cameras 24 Hour Access

Esmeralda Geddes

1 month ago
Keylock Storage was a wonderful experience to work with. It's very well maintained and clean. I enjoyed working with Angel she was very helpful and super nice. If I return to Boise and need to store my items I will use Keylock Storage again.

Brian Jerome

1 month ago
Keylock storage in Meridian is the cleanest and most customer oriented storage facility i have ever done business with. I appreciate the customer service from the staff as they are super accomodating. Thanks much and keep up the great service!!!!!!!

Amanda Hart

1 month ago
I truly hope this company knows how much of an asset Alisha is to the company. I was dealing with a supervisor there who lacked any form of customer service skills. I was frustrated with this company and ready to terminate my lease due to this one individual. Alisha took the time to explain the terms of the lease and went above and beyond to help me out. I had been waiting for almost 2 weeks to get an answer when dealing with the supervisor and Alisha got me an answer in minutes! I hope she gets promoted to supervisor because she will do far more than the current person in that position. I cannot say enough good things about her. Thank you Alisha for your professionalism and assistance. I wish companies had more people like you working for them! It is ONLY because of you i want to continue my lease!

Lori Bates

1 week ago
Angel at Keylock Storage was phenomenal to work with! The facility was clean and easily accessible. I would recommend Keylock Storage to my family, friends and associates! If ever I am in need of a/any storage unit(s) in the future, for any reason(s), Keylock Storage will be my first choice! Respectfully, Lori A. Bates

Sydney Lewis

7 months ago
The units are large and the space to load and unload your property is really great. Unfortunately, the staff need some training in smiling and providing the customer the service they expect at a higher end (more expensive) storage facility. Both staff members I encountered were short when discussing anything with me. Moving is a stressful time and a smile goes a long way. The service was hit or miss at best. However the service over the phone actually was quite good, not sure if those were the same employees or not.

ronstacie3

1 year ago
Keylock bought and owns Affordable storage on Maplegrove in Boise. Keylock storage bought Affordable storage in December and raised storage fees by more than double of what they were, with the increase taking effect February 1st. People were moving out during all of January, with 35 storage unit patrons leaving on the 31st of January. I was in my unit for less than a month, when I got a letter saying they increased the rates. Their rates are WAY TOO HIGH!

Paul Goldman

1 year ago
Horrible! VERY unprofessional. The counterperson had to call the owner MULTIPLE times because she didn't know how to fill out the forms. the check in process took 1 hour and 25min. Granted the facility was brand new but there was a 1/8 inch of construction dust they just left. (could have at least swept it out.) AFTER 7 months they come back and say renters insurance is REQUIRED or you have to purchase THEIR insurance ** BEWARE ** We will be vacating.

Lisa Vaughan

11 months ago
I rented my unit through their kiosk. No payment was taken at that time. I get my first invoice and a late fee is assigned for the pro rated charge and the current month charge. They also are collecting for the next month. Spoke to their office they will try and get it fixed. Stopped by after work to pay the amount that I should owe. The lady accidentally charges me for the late fees and can not figure out how to credit it. So she has to contact someone tomorrow to try and fix it. This is a joke! Someone should be available in this company to fix billing issues immediately and refund incorrect payments. 8/17 update: I have spoke to many people to get this issue resolved. As of today no credit has been issued to my credit card. 8/1: spoke with Diane, she would get credit issued tomorrow. 8/2: email from Angel, they are working to get my account straightened out. 8/9: spoke to Lisa, said I should see credit soon. I asked for a receipt of the credit. She would have one sent. 8/17: no receipt received, no credit on my card. Spoke to Marisol, she will have a manager call me.

Christopher Jameson

10 months ago
RUDE service with a huge attitude. My bank sent me a new Visa card and my card on file failed to approve this month. They waited until I was one day past the grace period (late fee) and then called me to retrieve payment plus the late fee. When I explained and asked very politely if they could forgive this one late fee due to the fact I have never been late and there was an issue with the bank, she replied with rude statements about how I should pay my bills on time and pay attention to my account because she "can't be refunding late fees for people all day". It was completely outrageous. I stated I would go ahead and make payment with her over the phone including the late fee and then be leaving a review about my experience. It was then that her attitude turned hostile and she said "Fine have it your way!" and hung up on me before payment could be made. They then would not answer the phone to accept payment and I was forced to speak to the "regional office" where they could not see my account balance or take payment due to system issues. I've now made my payment online and I'm waiting on a call form a Regional Manager.

Richard Harwood

5 months ago
PLEASE CONSIDER CAREFULLY BEFORE DOING BISINESS WITH THIS COMPANY!!! Cant find my previous post, but I will try to control my anger. I previously posted that I was ashamed to have had done business with this company. Today my shame turned to anger as my bank account shows a payment being taken out of my account on the first. I gave this company my notice 2 months ago. The billing office had the storage location call me and the attendant did nothing to figure out why I was being billed. Told me to come back in with my bank statement. I asked about my pro rated rate for the remainder of my month and was told "WE DO NOT PRO-RATE PAST THE 5TH OF THE MONTH."

Matthew Singer Car Guy

4 months ago
The good Super clean, nice, safe facility. The bad Hidden fees, the staff answer questions like they are robots reading the policy from a handbook. Give them notice and they still double charge you, multiple late payment fees in a SINGLE billing period. Even signing up for auto pay I still didn't escape extra fees. But hey, at least they don't have set up/move in fee. Oh, and the free month isn't a month long, so if you move in the last week of the month, they don't call it a week free, they call it a month free. Sneaky sneaky
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Storage Facility Amenities11 Amenities

  • 24 Hour Access
  • 24 Hour Cameras
  • Boxes & Supplies
  • Climate Control
  • Drive-up Access
  • Gated Entry
  • Indoor Vehicle Storage
  • Interior Hallway
  • On-site Management
  • Online Bill Pay
  • RV, Car, Boat