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A-1 Self Storage

5654 Copley Dr, San Diego, CA 92111

Office Hours Now Closed
  • MON, TUE9am - 6pm
  • WEDClosed
  • THU, FRI9am - 6pm
  • SAT9am - 5pm
  • SUNClosed
Gate Hours Now Open
  • Daily6am - 10pm

Storage Customer Reviews

Angie Kitchen

2 months ago
Kayla is the BOMB!!!! She went that extra mile with everything she did to make my stay enjoyable. Always genuinely friendly. The place was always spotless and had an awesome citrus smell in the halls.

Victoria Santos Sr

2 months ago
Getting better staying cleaner these days good work thanks

S John

4 months ago
Not much to say. Everything was great! The place was clean and well kept and appeared to be secure. Staff was knowledgeable and friendly. There were no surprises. No complaints!

Walker Goodchild

5 months ago
My rent just increased by 8.65% in one year. My rate increased by approximately 8-9% the previous year as well. This equates to over a 16% increase in two years. Their letter states (my comments are in parenthesis): 1. 'We value your business...' (they clearly value my business by capitalizing the fact that if you have your stuff in storage you may be held captive). 2. 'We must periodically adjust rates to offset the increasing costs for maintenance, taxes, insurance and utilities.' (How do maintenance, taxes, insurance and utilities increase by 8.65% in one year?)

Nick Petviashvili

6 months ago
Kayla offered helpful advice and even stayed after hours trying to help when we needed another car to transport a bulky item. Friendly and easy to deal with!

Rhonda Roberts

7 months ago
Friendly staff, great place to store your stuff!

Vincent Balla

11 months ago
Didnt have any problems what so ever. Staff and facilities were great.

jomickle

1 year ago
Clean and safe storage facility. Great customer service.

Theresa Moujaes

1 year ago
The experience we have had with A-1 Self Storage from beginning to end was great. Viewing the available units were easy. The Facilities are clean, our unit was clean and I always felt safe when going there even if there was no one around. The next time we need a unit we will not hesitate to use this location again. Thank you for everything Kalya! : )

Eli Kaufmann

1 year ago
I found Kayla to be an efficient, knowledgeable manager and the premises to be well maintained. I wish the key pads would be accessible from the car.

Victoria Santos Sr

1 year ago
Something is always dirty and broken something or other. Out of town,seat covers and towels. They allowed trash strewn all in a trail for like a week let a uhaul stay all night in the yard and gave me a hard time for parking too long because I miss placed my key & waited on my SO to show up with the spare, he's a mover & was on a job.

Denise Davidson

1 year ago
Being an older person experiencing a storage unit rental for the first time, I was delighted to have Christian at A-1 help me through the process. He explained the documents, took my money cheerfully, ;-) escorted me to the unit, held the cart as I offloaded, and walked me through the locking process. He was a HUGE help, and I am grateful! Well done, Christian! Well done, A-1 Storage!

Francis Dailig

1 year ago
Excellent customer service. I've never had any problems with the front office. If I need to rent a storage unit again, I'll come here first.

david friend

1 year ago
Nice clean reasonable prices thank you very much for allowing me your services. David

Anmol Randhawa

1 year ago
Horrible. I was given an incorrect gate code but I had to move my stuff since I had a flight at 7 AM the next morning. I called the emergency number and they said they would get back to me. I was able to get in when someone else did but I was locked inside for 2 hours with no help from these people. This was one of the worst customer service experiences I have ever had, I will never return to this storage facility again. Don't go here after the office is closed unless you want to spend your night locked inside the facility. Their response to all my calls is that the three people who are supposed to be on call are not responding so you'll have to leave your vehicle and go if it hits 10 which would be fine if I didn't have a rental. Luckily I found a girl who gave me her gate code so I could leave, no thanks to A1. Seriously you guys shouldn't even call yourself A1 because that is not what you are.

Google User

1 year ago
They increased my rent from $95 to $104 after only four months. Avoid at all costs. This represents an increase in rent of 9.47% after only being a tenant for four months. Their letter states 'we must periodically adjust rates to offset the increasing costs for maintenance, taxes, insurance and utilities. As a result, your monthly rental rate beginning 7/26/2017 will be $104." I have talked with the employees at this location and they state that the owners of this facility own approximately 50 storage facilities across the country. An increase in operating costs of 9.74% in one year (it was really four months but let's be fair and say one year) is nearly impossible unless the property was sold and the property taxes increased because the property was reassessed. Maintenance, insurance and utilities expenses are highly predictable, especially if you own 50+ storage facilities. Secondly, I do not for one minute believe that a management team that owns 50 storage facilities does not possess the ability to predict costs to avoid an increase of rent in 9.74% in such a short time period. Such behavior to me can be nothing more than opportunistic. In other words, they ARE savvy enough to know that once you spend time moving your goods to a storage unit that you are a captive audience with a large sunk cost and you are unlikely to move. I despise such bait and switch tactics and this type of greedy behavior is repugnant. I understand business and I understand that businesses need to make a profit and I wholly appreciate their role in our economy. I do not, however, respect such opportunistic and greedy behavior when such a wealth family preys on honest, hard working people in our society. If you prefer being pilfered and financially raped by a rich family with a net worth that is likely far north of $100 Million, then go ahead and get a unit here. Otherwise, spend your hard earned money elsewhere. 6/24/2017 Update: Their response states "We, like most storage companies, move in customers at discounted rates. We therefore review those rates and sometimes make adjustments accordingly. Typically a rate increase is effective at 6 months, and you receive a 60 day notice beforehand." I was NEVER told this up-front. As my initial review states, their behavior is clearly opportunistic. Why not let people know up-front that the rate is a discounted rate? They didn't. Secondly, their letter clearly states: "Reluctantly, we must periodically adjust rates to offset the increasing costs for maintenance, taxes, insurance and utilities." NOWHERE in the letter does it state '"we moved you in the unit at a discounted rate and will now increase rates to..." So while their response seems appropriate and reasonable, they do one thing and say another. Again, if you want to be lied to and duped by an incredibly wealthy family, then be my guest and get a unit here. If you prefer not to be abused, violated and lied to then go elsewhere.

Paula Stinson

1 year ago
This location is very nice, clean and easy to access.

Richard Staley

1 year ago
good clean, well-run storage facility

Kira Hudson

1 year ago
Kayla was amazingly helpful... She navigated the forms and options with me and me feel at ease with my decision. Thank you!

Dana Huth

1 year ago
Kayla is AWESOME! Great customer service :)

Dustin Lametti

2 years ago
These A-1 storage units are next to the highway!

Danielle Baker

2 years ago
Great

Bret Daguio

2 years ago
The storage unit was clean and able to hold my things for 2 months. Over all a good experience. If I require a storage facility in the future,I will use A1 storage . Cheers!

Chris Antes

2 years ago
Great place and good people! I will definitely recommend this location to everyone!

Silva Tetroashvili

3 years ago
The best experience I ever had with storage places. Kayla was friendly, helpful and showed outstanding level of costumer service! Everything happened super fast which was a relief considering I was moving out all day long and didn't want to spend too long booking a unit. Amazing!

Henri Bradley

3 years ago
Had a space there for about 10 months. Great service. Facility is extremely clean. Online bill-pay made life easier as well.

JENNY SERRANO

3 years ago
It was a no brainer to choose A-1 self storage in San Diego after our awesome experience with them in the Bay Area. The San Diego facility has a user friendly full service kiosk with operators on standby - made things easy when I had questions about the lock. The property is super clean and well kept. On several occasions (payment and insurance), I've had to contact the front desk at A-1and Kayla has been absolutely wonderful. She was very prompt and professional with time sensitive matters. I can't say enough about her customer service skills - super friendly, patient and so easy to work with. Thank you Kayla and A-1 self storage!!!

Steve B

3 years ago
Kayla was great, very professional and I felt like they wanted my business unlike my experience at Public Storage.

Lance Gibbs

3 years ago
As far as storage facilities are concerned, my experience at A-1 on Copley Dr, was enjoyable. My initial selection of this facility was based on their superb security and fire protection systems. I found the grounds always clean and the staff to be professional and helpful. I highly recommend this facility.

Duane Miller

5 years ago
Very helpful and professional. After checking out several self storage companies, I selected A-1; then I looked at 5 different A-1 self storage facilities. All the A-1 people that I met with were very helpful. In the end I downselected the Kearny Mesa facility because Kristina was very straight up with me in all of our discussion. I tried to negotiate to a lesser monthly rent, similar to what I could get at other A-1's, but was unsuccessful and still went with Kristina because she took care of me with a smile through all of my "attempted" haggling and other self storage questions.
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M C.

1 week ago
I have been with A-1 Self Storage for 3 years. It has been, by far, the best experience I've ever had with a storage company. The overall facility is very...

Cindy M.

1 month ago
This location is clean and convenient for me. The storage units are clean. The staff are friendly and approachable. They are open 7 days a week if you...

Lucho L.

3 months ago
Last minute check in, very helpful, good price, home to my stuff for many months to come

Chester M.

7 months ago
We looked for many options around the area and A-1 Self Storage seems to have great pricing. Also it felt like it was one of the more secure storages when...

Trish S.

11 months ago
This storage facility was perfect for my needs. I needed a place where I could get a bunch of furniture delivered and stored while a building was under...

Ana P.

11 months ago
Pricey but convenient. Most units can only be accessed thru inner corridors, which makes it difficult to bring in large items such as stove, refrigerator,...

Dominika P.

1 year ago
Kayla is great! She was very helpful and knowledgeable about choosing the right unit for me. The units have individual alarm on them, so you have to use an...

Hieu B.

1 year ago
Good clean facility, great staff. Kayla was very prompt with everything that she said she'd do. She said she would contact the manager about my situation...

Julie L.

2 years ago
Clean, dry, and felt safe keeping our belongings here. You have to input your passcode to open the door to the hallway prior to accessing your storage unit....

Z Otto B.

2 years ago
Good Facility, Good Staff, seems like a decent company. It is very clean and secure. They raised my rent unexpectedly by $30 in fewer than 6 months. I...

Pete S.

7 years ago
Have been at that location for a year , there always very helpful when you need something,place is very well kept up. A/C would be nice upstairs but its...
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Storage Facility Amenities5 Amenities

  • 24 Hour Cameras
  • Boxes & Supplies
  • Business Center
  • Drive-up Access
  • Online Bill Pay