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Payless Self Storage

321 Canal Blvd, Richmond, CA 94804

Office Hours
Daily8am - 5pm
Gate Hours
Daily8am - 5pm
Google Reviews
rating 4.8
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Chuckie Gillum

5 years ago
rating 5.0
Half price for first 3 months. They have some small, low cost spaces for smaller hoarders.

Dakota Walker

5 years ago
rating 5.0
The best storage ever. The people are professional and accommodating for whatever your situation is. Shale who manages the business should receive 10 stars. He has helped me deal with a difficult situation which is now resolved. Doesn't get any better then Payless Storage.

Trevor Picard

5 years ago
rating 5.0
Great

Henry Organ

5 years ago
rating 5.0
Great people, better service.

KIRSTEN ELAM

5 years ago
rating 5.0
the manager, shale is totally awesome!!! units are a little pricey for me, but the location is safe. i've been here 3 years. cj is so nice!!!

Mzima Reiki

5 years ago
rating 5.0
Secure. Great deals to get you started. Free truck for move in. Clean.

Todd Pratum

5 years ago
rating 5.0
I've been in the book business in the Bay Area for 35 years, and during that time I've used many storage facilities, that is until I discovered Payless about eight years ago. They get five stars for price, five stars for cleanliness and safety, and five stars for incredibly courteous and helpful staff. It's a full service place, right off the freeway, not scary like a lot of other places that I've used, and they have a really great mover there, Dave Franks, (by appointment), who can do any move from helping you in and out of your storage unit to big long distance moves. Overall what really makes this place for me is the staff, how they keep the place running so professionally, I'm grateful.

Brian Markovitz

5 years ago
rating 5.0
great deal, easy access fro freeway, very friendly staff. Plus you get tp borrow their truck for free when you move!

Bradon Johnson

4 years ago
rating 5.0
If u need a spot for extra space. This is the one

John Tompkins

4 years ago
rating 5.0
Best place ever friendly staff

John Christopher Halfacre

4 years ago
rating 5.0
AWESOME staff, clean, affordable, convenient.

George Phillips

4 years ago
rating 5.0
I've had a storage unit here for just about 5 months and the office staff has always been very polite and professional. I've spent lots of time (too much for my liking) moving things into my unit and the staff has never hassled me. I had to call the office today to modify my billing information and again the staff (Silvia) was polite, professional and very helpful. I have had nothing but positive experience with this storage facility.

Deidra Smith

3 years ago
rating 5.0
LOVE this place.

Tocchio

3 years ago
rating 5.0
Great great

Todd Pratum

3 years ago
rating 5.0
January 2019. I wrote the review below 2 years ago and nothing has changed, it's the best I know of, thanks again Payless people. I've been in the book business in the Bay Area for 38 years, and during that time I've used many storage facilities, that is until I discovered Payless about 8 years ago. They get five stars for price, five stars for cleanliness and safety, and five stars for incredibly courteous and helpful staff. People see "Richmond" and figure it's scary but its actually very safe, the area around there is quiet and peaceful and 1 minute off 580. They have a really great mover there, Dave Franks, (by appointment), a real gentleman who can do any move from helping you in and out of your storage unit to big long distance moves. Overall what really makes this place for me is the staff, how they keep the place running so professionally, I'm grateful.

Breann Dixon

3 years ago
rating 5.0
Very secure, friendly and reasonably priced storage facility in Richmond California. The staff is very helpfull and accommodating and the units are easy to access.

Oscar Alvarado

3 years ago
rating 5.0
Good reps, Great Prices! By far.. one of the best.

Wayne Earl

2 years ago
rating 5.0
Great value

Blackfirekitty H.

2 years ago
rating 5.0
Has what every storage facility has. But the customer service is the best around! :)

James Lane

2 years ago
rating 5.0
Just moved someone service with a smile

Joseph P

2 years ago
rating 5.0
Nice place. Friendly service! Thank you for helping me. You're the man my man, you know who you are boss.

La Tanya Wiggins

2 years ago
rating 5.0
Awesome service!!! Aja was amazing.

Elizabeth I Burton

2 years ago
rating 5.0
AJA is awesome wonderful ser

Robert Smith

2 years ago
rating 5.0
Fantastic service and very clean facilities. Micah was very helpful!

Simon Moreno

2 years ago
rating 5.0
Spectacular service and great staff. Ashley was very knowledgeable and quite friendly. Facility is well kept.

Mur-ray Colbert

2 years ago
rating 5.0
Micah has great customer service. He walked us through the process step by step. Would definitely recommend renting here.

Ge Yang

2 years ago
rating 5.0
Micah is really patient in walking me through the process, and the sign up process was super stress free. Would definitely recommend!

Jay Valle

2 years ago
rating 5.0
Micah and ashley where very helpful and awesome thx #blessed

Ashura Lee

2 years ago
rating 5.0
Very helpful. Mikah helped me through the gate when my truck was too big.

Micah Bruce

2 years ago
rating 5.0
Very professional and friendly staff they treat you like family. Very clean facility with the best rates & promos in the BayArea. Right off the freeway. $1 first month Rent! Free Truck & Driver! (LOOK FOR THE BIG RED GATE) Ask for Mike, Micheal or Ashley!!

Sakin Shrestha

2 years ago
rating 5.0
Very nice customer service and clean storage. Micah is nice and friendly guy. Everything explained nicely. Awesome experience. I am still using this storage till date.

Frank Torres

2 years ago
rating 5.0
Mike Micah an ash weee great help. With my first time purchasing auctions. Fast service. Great communications skills. Friendly. I would definitely be coming back.

Anne Donovan

2 years ago
rating 5.0
Thanks to Micah for helping us narrow down our choice of storage unit! Professional and polite. The tour and leasing process was quick and efficient.

rachel shearer

2 years ago
rating 5.0
I've rented units here twice now, once before under different ownership. Customer service is still excellent, move-in deals are a great bargain, and it's super accessible from the highway. Highly recommend.

Bahar A

1 year ago
rating 5.0
Ashley is amazing! Wonderful costumer service! Weve been looking for storage unit for a while now. We searched everywhere in east bay. They all been dirty and associate were grumpy or unprofessional. But not at this location. First of all they are wearing mask. They schedule people in different times so we didnt even pass by anyone else (which wasnt the case in other places). When we arrived Ashley greeted us warmly and helped us with everything we needed. She was patient to answer all our questions and found us the best deal and storage unit that met our need. Definitely recommend it!

Ava H.Kashani

1 year ago
rating 5.0
Great costumer service. Ashley helped me and she was amazing and very understanding. She gave me the best deal and listened to my needs to fulfill it. I had a great experience. She was fast and caring. I definitely recommend working with her when you decide to get a storage here. Facility is clean and right by the highway. Overall Im very satisfied.

Shanyanae Tucker

1 year ago
rating 5.0
This was the BEST Moving experience yet!! Micahs customer service was AMAZING!! I was confused and lost as to what options I had for storing my possessions. He had a great sense of humor and made me feel very welcome.

Patrick Mcdonnell

1 year ago
rating 5.0
Mike was the best. Great service and amenities (free carts). Highly competitive price (see the 50% off for first 3 months). Would store with again

Vanessa Miller

1 year ago
rating 5.0
I did some shopping around and this place with their move in special was the best deal. Ashley and Micah were both very friendly and helpful. They didnt seem to mind showing me different units to help me decide which would best fit my things. Thank you so much team StorQuest Richmond!

Robert Ferguson

1 year ago
rating 5.0
StorQuest has been wonderful to work with for temporary home storage needs. The staff are always attentive and they have provided good security and healthy safety protocols. Im very pleased with my decision to use this storage company!

Ephi Stempler

1 year ago
rating 5.0
If there were six stars I would gladly rate them that. These people are just lovely. Friendly, helpful, communicative. Thank you Micah and Ashley in particular. You guys are fantastic. :)

Sereana Gramajo

1 year ago
rating 5.0
We are currently moving from Sonoma County to the East Bay and as we all know moving is stressful. Micah helped us today to secure a storage and its the exact one we wanted! Thank you so much Micah for making this transition smooth for us. I highly recommend this place. Absolutely professional, you wont be disappointed.

michael zozokos

1 year ago
rating 5.0
Great sign-up experience. Micah was extremely helpful in walking through all of the options. Thanks!

Lauren Gonzalez

1 year ago
rating 5.0
Clean and professional. The staff makes me confident our stuff will be safe. Saw Kelly Slater!

Carlos Esquivel Ramirez

1 year ago
rating 5.0
Ruth and Missy we great! They help me view multiple units, select the one that was right for me, and help me review different payment options that gave me the greatest discount. The location is clean and well guarded and made me feel my items would be safe.

Rico Pabon

1 year ago
rating 5.0
Awesome customer service! Friendly and helpful!

David Goldman

1 year ago
rating 5.0
Super helpful team. I came in and looked at a unit I had reserved online, but decided I actually decided I wanted climate control. Ruth was extremely nice to work with and showed me all the other units. She also got a terrific deal. Great!

Laura Medina

1 year ago
rating 5.0
This is the best self storage Ever!! So Easy! Michael was great!! He showed me my fantastic unit with great explanation on StorQuest protocols! Customer service was fantastic! I will definitely let my friends and family know how simple and easy this location is for self storage.

Jessica Castanuela

1 year ago
rating 5.0
We had a great experience renting a unit here. Micah was so helpful when touring the unit. He was so nice And accommodating. He took us to see multiple units and explained all of our options. The facility feels very safe and we are happy we went with storquest!

Shalita Bass

1 year ago
rating 5.0
Storage quest is great storage location to store your stuff. Ive been using them for 2 years and I absolutely trust them to keep my belongings safe a secure. Micah was great with helping me with opening another storage great customer service.

AshleeyAciid

1 year ago
rating 5.0
Amazing crew and amazing service. Will definitely recommend to my friends and family if they ever need storage.

Brian Clark

1 year ago
rating 5.0
Michael is amazing! Made sure I had a great experience

Matt Martinez

1 year ago
rating 5.0
Loved my experience here and Micah was great! Thanks so much!

Robin Spencer

1 year ago
rating 5.0
If you are looking for storage, book here IMMEDIATELY. The experience has been incredibleMicah is one of the nicest and most knowledgable guys you'll ever met. Every time I walk around the grounds with him, he's picking up the smallest pieces of packing tape that I would have surely missed. Needless to say the grounds and the units are impeccably clean. The units themselves are in great shape, well lit, very clean. I feel extremely safe and in excellent hands. Say hi to Micah and Ruth, both are incredible; I imagine the rest of the team is too!

Kwanza Harris

1 year ago
rating 5.0
I came into the facility on a Sunday morning and I was very impressed with the service I received. I spoke with Micah, he was very courteous and professional. I appreciated that the office was open on a Sunday and I didnt have to wait. The facility is very clean and I am very pleased.

Austin Price

1 year ago
rating 5.0
Very pleased with the service and the cleanliness of our unit. Ruth helped us get checked in and was helpful and kind throughout the process. I trust our storage is in good hands!

Cici S

1 year ago
rating 5.0
Micah was awesome. Super helpful!!! Very knowledgeable and incredibly patient. Highly recommend working with him if you have any storage needs.

Amy Louer

1 year ago
rating 5.0
I had a great experience at StorQuest. The 5x5 unit I ordered was too small - it was more like a locker stacked on top of another than a typical free standing storage unit. Ruth at the front desk was able to find me a larger unit for a great price!

Susan Lee

1 year ago
rating 5.0
Ruth and Micah were super friendly and helpful. Ruth showed me 3 units and got me all set up. Moving is stressful and having an easy and smooth experience made me feel lighter. Ive stored at StorQuest before and this unit is clean and the building and grounds are well taken care of.

Treana Johnson

1 year ago
rating 5.0
Micah was very helpful, very friendly. Answered all the questions we had. Didnt leave out any hidden fees very informative. Felt very taken care of and Assured my belongings will be very secured. Recommend renting.

Jason Carley

1 year ago
rating 5.0
Ruth was excellent! Even though very busy and all alone she managed to get me into a unit pretty quickly! And she showed extra interest in my happiness with the services and unit being offered!nice to be treated with true care &concern for my immediate situation and needs,thank you RUTH!

Mariah White

1 year ago
rating 5.0
Ruth was extremely helpful in providing prompt service and helped to reduce our fees. We really appreciated her helping us out! The prices here are very reasonable and the complex is extremely safe. We have rented here before and continue to come back because of the excellent service!

Phillip Mariner

1 year ago
rating 5.0
Great place to store your items. It's a large, clean facility that has affordable prices. The service here is also very friendly and great. Micah and Ruth we're super helpful and patient and great to work with. Thank you!

Ricky Cin

1 year ago
rating 5.0
5 Star Rating all around employees Mike and Michelle are great workers friendly and do their job fast and well. I Also like how they explained well to all rules and answer all my questions. I feel safe storing my belongings here. also price is very fair also I got 50% off the first 3-months with no contracts. The property is Very Clean I Recomend and Thank you so much StorQuest.

Kelli Fleitas

1 year ago
rating 5.0
Facility is very clean and easy to get in and out. But the true character of a place is evident when there is a problem. On my first call they quoted me the wrong price. When their follow up email had me in sticker shock, I emailed. The manager emailed me back apologizing, and couldnt give me the original price, but definitely a more fair one. Every time I call with questions I get a live person. Renting the unit was incredibly smooth-a phone call and eSign for the lease- so I could come in when it was good for me to see the space- and they hold the space for a WEEK if you need to think about it. Ruth at the front desk was incredibly courteous, explained the rules, walked me to my space, showed me where to get carts for moving furniture, even made sure I knew how to lock the door properly on our unit. And this location is super easy to get to off the freeway. All in all, Im very glad we chose StorQuest in Richmond.

Lauren Tanagras

1 year ago
rating 5.0
The service provided by Client Services here is immaculate. I needed to find a unit for my company and Amber was informative, very patient with my questions, broke down my quote to me in detail, and assured I could contact her directly if I decided to move forward with the quote. We did not rent a unit with this Storage, but we will when our contract is over on our current unit which is coming up soon. Other Storage centers are not as positively impressionable with service and Amber made sure to deliver. Not only I, but the small company I work with, are so pleased with our experience and her representation of StorQuest. Thank you so much!

Kristi Florence

11 months ago
rating 5.0
I had the BEST experience at Storequest Self Storage. Micah and Amber gave me exceptional customer service today. They both went out of their way to meet every need and every request that I had. Good job team and I look forward to seeing you guys again. As I new customer I am happy!

Divine Munchies

11 months ago
rating 5.0
Amber was extremely helpful for me today! She answered all my questions and helped me find the perfect unit. She took me round and showed me various units. I am very happy to be storing my stuff here. :)

Vera Chang

11 months ago
rating 5.0
All of the StorQuest employees Ive interacted with thus far have been lovely. I worked the most with Mike at the Richmond location, who went out of his way to make my rental experience a pleasant, easy one. He was professional, accommodated my requests, and went out of his way to help out! This included providing us with all of the discounts he could. Thank you for looking out for us! The facility was spacious, clean, and climate controlled.

Sabrina Kim

8 months ago
rating 5.0
Amazing customer service best Ive gotten anywhere actually. very friendly the 2 young ladies and young man at the front are very friendly very helpful and were able to answer all of my questions, and the prices here are way better than any place Ive looked up.

Emily Zulpo

7 months ago
rating 5.0
Pamela was very helpful. She explained everything very clearly and had great answers for all my questions. I appreciate all of her help and guidance!

Scott Spann

6 months ago
rating 5.0
These folks were GREAT! Very accommodating of my unique needs. They even offered a truck & driver to help me get my stuff from my sailboat (where I lived for 12 years) to the storage unit. Can't recommend them enough.

Mariana Rosie Lopez

6 months ago
rating 5.0
Amazing service! Pam has been so helpful, she's answered all my questions and guided me through the process of renting a storage. Highly recommend this place!

Imai Wills

2 months ago
rating 5.0
They had the BEST prices we were able to find especially last minute. They were extremely helpful and everything was quick and simple. I would definitely recommend !

Tracy Loy

2 months ago
rating 5.0
I cant say enough good things about StorQuest Self Storage. This is the second time that we have used self storage at the Richmond location. Each time the rental process was very easy. We rented a 10X10 unit this time online. When I arrived at the facility and saw the unit I decided it wasnt in the right location. Fortunately, there was another 10X10 in a location that better suited me. Micah jumped into action to move my rental to my preferred location. Micah was the hero of the day! Highly recommend this self storage company.

Vanessa Schirmang

5 years ago
rating 4.0
Love this place. Nice people and they will allow 24 hours entry upon approval by owner.

tamika f

4 years ago
rating 4.0
* Clean nice * employees decent price

Chris Lewis

2 years ago
rating 3.0
i was looking for some shoes Payless shoes store moved from that area.

Frank Roosevelt

5 years ago
rating 2.0
storage units are great, facility is safe and clean and prices are not the lowest but not the highest either. Only reason I gave it 2 stars is because the people ARE IN THE WORST MOODS EVERY DAY! IT GETS OLD. They will let you use their truck for a day but if you are one minute late returning it (even though they don't need it) they have a fit. You are on camera 24/7 and they sit there and watch your business, then complain if you have taken too long to do what you need to do without bothering anyone. If the people don't like their jobs, they should find new ones so this awesome storage facility can do more business and be a more pleasant place to go.

A Google User

13 years ago
rating 1.0
They are in Richmond, across the $5 toll bridge. Don't know anything else about them, other than this is incorrectly listing them as in San Rafael.

Charles Selrahc

4 years ago
rating 1.0
One unit had a leakage and damaged the contents in a few boxes and when properly discarded in rest room; was told to vacate the unit. Manager was rude and unhelpful; never return phone calls; one OLD lady at front desk was embittered and seems unhappy with her job. Expensive rate for Richmond location. Had our hand truck stolen while unloading there ;( Stay away!!!!

Charles Selrahc

2 years ago
rating 1.0
The storage facility is "Payless Storage" not "StorQuest" One unit had a leakage and damaged the contents in a few boxes and when properly discarded in rest room; was told to vacate the unit. Manager was rude and unhelpful; never return phone calls; one OLD lady at front desk was embittered and seems unhappy with her job. Expensive rate for Richmond location. Had our hand truck stolen while unloading there ;( Stay away!!!!
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rating 4.0
32 Reviews
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Cristal G.

3 years ago
rating 5.0
I have used this storage numerous times. The access is very close to Marin and using their truck service has been easy. I always look forward to working...

Y B.

2 years ago
rating 4.0
I had such a good experience moving in and out of the Location Everyone was very helpful STRESS FREE I was frantic because I'm moving and had to go get my...

happygirl H.

4 years ago
rating 3.0
I paid for an inside space, and didn't seem to encounter any trouble with rats or bugs, but my stuff was all in tubs or plastic bags. Seemed clean to me,...
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