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Office Hours
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SAT, SUN9am - 5pm
Gate Hours
Daily6am - 10pm
Storage Customer Reviews
Beau A.
4 weeks ago
Cory and the whole team are wonderful. Very helpful, professional and kind. With regards to the units, they have many options and I love how cool (temperature) it is in there. I thought they had AC but there isnt. Clean and my things are not dusty, full of spider webs or mold. Yes, that happened to me at another storage facility (in Alameda). Moving in and out into another (smaller) unit was easy and staff again, was very helpful. Thank you!
Paul Somers
1 month ago
I had $35,000 worth of my property stolen from this facility between the hours of 10pm and 6am when the facility was closed.
The staff at A-1 told me that the security cameras didnt pick up any images of the thieves making off with any of my things including heavy furniture. How is that possible?
That furniture and other household items were supposedly handed over 10 foot fences with razor sharp security spikes. Impossible.
The staff has been uncooperative with my insurance companys investigation. They were unable provide copies of my lease. They were asked to take some photos but never sent them.
I want the A-1 staff to know that the thieves stole things with a great deal of sentimental value. I can only hope the investigation brings those responsible to justice.
Mary Ann Thomas
3 months ago
After nearly 7 years of storage at this Belmont site, I recently moved everything to an East Bay facility closer to family.
This A1 Self Storage site is the cleanest, most secure storage facility Ive ever rented. I didnt have a temp control unit but the metal siding and cement walls keep things cool. My 10x10 unit was tall not like my present one Im renting. Roll carts are available to help move things. Password protected large elevators. Friendly and knowledgeable staff. Shout out to Daniel who recently helped with our transition.
Anne Barton
4 months ago
We needed storage for father-in-laws things after his death to go through carefully. Took four years but finally finished. Storage facility always clean and well lit. Very easy to access unit.
Ann Johnson
4 months ago
great customer service, Corey and Dina always helpful definitely will rent with them again
Jonathan Spencer
5 months ago
Such a clean, easy to use space! Best I have ever encountered. I use them for both my business needs and my personal ones. Secure and great gate hours!
Gordon Johnson
7 months ago
We have used this storage for over 10 years and they are great. Quality employees, very helpful, and the place is well kept.
Thanks
Angela Murry
7 months ago
Both of the front desk agents helped me out with finding the right storage space for my needs. Very helpful.
Courtney Sabo
7 months ago
I reserved a space online and immediately viewed it later that day. Daniel was so kind! He showed me two units that were similar, one climate-controlled and on the 1st floor and one that was not climate-controlled and on the 2nd floor. He explained the benefits of both and didn't rush through anything.
This was a huge difference than my pretty subpar experience at Public Storage. Needless to say, I ended up booking the unit on the spot with Daniel. He walked me through all the paperwork and details, and I walked away with my lock on my unit and ready to go.
When my movers came with my belongings days later, it went smoothly. There are parking spots near all the doors to the units, and they have carts ready to use.
Angela Davis
7 months ago
Very clean, restrooms available anytime the grounds are accessible. I wont hesitate to use them again.
Madison August
8 months ago
Corey was very nice and had a fun bubbly personality. He helped me tour a unit and then reserved it very quickly and seemlessly for me and was able to easily answer all my questions. I could tell he has a genuine smile on his face through his mask.
I will definitely recommend the place to my friends.
Justin Davis
9 months ago
My A1 rep was superb he handled my situation with swift grace...I appreciate him for that and making my experience simple .
Carol Graham
11 months ago
A clean well-maintained, well-lit facility. The rates do increase annually tho.
Vinh Huynh
11 months ago
I have not tried other places to compare, but I chose A-1 because it felt more secure and protected after reading reviews on other places. There is a secure, gated fence, and security alerts (supposedly) if someone access your unit w/o entering the code. It's not a 24 hr watch, but it is better than nothing.
I preferred a drive in unit for ease of moving in and out, but none were available. These are probably hot commodities. My unit was on the 3rd floor. However, they do provide flat-bed carts to help move (and these helped out tremendously. Their elevator is also humongous to fit big items. All in all, it was not as much of a burden as I thought.
Having read previous reviews, I understood when they raise their rent so I was not surprised when it happened. It is something that they do not advertise, but will answer if you inquire about it.
Throughout all my visits, the staff has been courteous whenever I needed to interact with them. I'd recommend this place for anyone considering a storage unit.
Kristoffer Koster
1 year ago
Fantastic service, very safe, clean and well kept facility. Would have stayed but moving across country.
Gordon Johnson
1 year ago
We have used this storage fir over 10 years and they are great. Quality employees, very helpful, and the place is well kept.
Thanks
Nate Fink
1 year ago
A-1 in Oakland has been great for us. It's conveniently located, clean, easy to access, and the service has been fantastic. I've now rented a unit from them twice, and both times I've dealt with Dena, who's been delightful. She helped me get the same storage unit I'd used previously and even was able to honor the previous rate we paid (I'd only been out of it for a week). Great people and easy storage option. If I'd known it was this easy to get storage in the area, I'd probably have done it a while ago.
Robin Lambert
1 year ago
I HAVE HAD NOTHING BUT GREAT CUSTOMER SERVICE WITH A-1 STORAGE. COREY IS VERY RESPECTABLE AND VERY PATIENT. KEEP UP THE GOOD WORK.
Kanokwan Chewpanich
1 year ago
Awesome service very professional and friendly
Place is nice and clean I feel very safety to leave my stuffs here
Pamela Knight
1 year ago
Dena, Corey, and Rosa have been so helpful to me while Ive been moving and required 2 storage units for me belongings as I downsize.
Little things like putting a cart key under my unit door if Im unable to get there before their office closes.
I highly recommend!
C.M. M
1 year ago
Over the past 8 years, I have used this storage facility two or three times. It's my favorite place in the Bay. Good prices. Great customer service.
Pam Clark Jenkins
1 year ago
The staff there is very friendly, professional and they always phone me as a friendly reminder that my bill is due. Ive been with A1 storage for awhile and have no complaints. They will work with you.
Angelique Williams
1 year ago
Customer service contacted me personally to ensure my account was up to date. He was professional, efficient, and was a pleasure to interact with. Building is always clean, with long hrs of accessibility.
Mona Hernandez
1 year ago
First of all, you can't beat the online pricing. I did some comparison pricing bur seems to me, their pricing is overall very reasonable. I like how you can book online and then work directly with the local office.
The staff is friendly, willing to work with you and professional.
I really appreciate how clean and tidy the facilities are. This includes each individual unit, as well as the public areas of the entire facility.. The security there is also streamline and reassuring.
Thank you.
Mo Smith
1 year ago
Great customer service, outstanding prices and the definitely stand by their ad. Unlike public storage A-1 is the best,and the storage units are very conveniently accessible.
Paul Somers
1 year ago
Highly professional and very accommodating to my needs while coordinating a move to storage from across the country. I'd give them six stars if I could!
Stephen Gray
1 year ago
I was helped right when the store was about to close and the level of professionalism and level customer service I received was impeccable even though they were about to close in 15 to 20 minutes.
I was in need of using the storage unit that night and A-1 Self Storage help make that happen. Now I am able to get all of my items I need in storage without having to worry about getting a unit for moving this weekend.
Thank you very much for your help. It is much appreciated!
Aylin Garcia
1 year ago
Corey was a great help he showed me the unit to ensure it would be big enough and throughly explained how to open the lock and made sure I got it before leaving. Great customer service this guy needs a promotion!
Kameron McNeal
2 years ago
My belongings always felt safe and secure at A-1 Self Storage. Upon closing my unit, JP and Corey were very helpful and congenial going so far as to helping carry my bags out to my vehicle. They showed great care and customer service making the transition seamless.
Giovanni Gutierrez
2 years ago
Spoke with JP and Corey at the High St location they had great customer service they answerd all my questions made feel comfortable they were friendly andade sure I found the rite unit I didn't feel worked for my dollar at all. I would recommend A-1 Self Storage to any one looking for a storage unit and it's rite off the freeway very convenient. Make sure you speak with JP and Corey they will take care of you !
DJ QUAN-TUM
2 years ago
We had a great experience with the service and the team at the High St location. They are very professional, friendly and accommodating. The facilities are kept in high standards. Very clean and secure. Highly recommend it!
Laura Lake
2 years ago
The High St location is safe, clean, and has a friendly, helpful staff. i never felt insecure asking a question, and they didn't try to upsell space i didn't need. I felt like my stuff was completely secure, and i never felt unsafe going there. Bonus, they had flatbed carts available to help with unloading my car! highly recommended. Our stay was short, ( we were remodeling) , but if i need storage again i will go there in a heartbeat.
Mario Thompson
2 years ago
Great location clean and felt safe to store my inventory. I would recommend this place around the area. I had another faculty on the other side of freeway and was broken into. With someone on the premises.
Tammy D
2 years ago
Staff was very welcoming and facilities were immaculate. I love the hours and that every unit has an alarm.
Tim Cho
2 years ago
Great location and easy to use. The staffs were helpful and polite that I had no issue during the time I used the storage unit. I would definitely use this place again if there is a need.
Linda Wenzelburger
2 years ago
Corey was super helpful in getting my second unit rented. He was friendly and professional. I appreciate that he followed up on my web inquiry with a phone call and had three units ready for me to choose from when I arrived. As always, great service !
Sequoia Belk-Hurst
2 years ago
A-1 Storage in Oakland, CA is extremely clean, easy to move into and manage, and always staffed with very friendly and helpful people. Highly recommend.
Gabe H
2 years ago
The parrot rescue I volunteer with has been using this facility for over 5 years and our experience has been excellent!
J.P. and everyone who works there have always been courteous and efficient.
I definitely recommend A-1 Storage.
Thank you for all your good work!
Gabriel Hand
Nakaya Kiser
2 years ago
Excellent, detailed service on the phone when I called in to ask about what was available. Codey spelled out very carefully what size units were available, and on what floors. When we arrived, we were escorted to the different units. He explained the rates for the units and they were very professional. We had looked at two other Self Storage businesses in the area. This was the best one.
Mayra Hernandez
2 years ago
I have quite a few grievances with this storage facility but I'll begin with my a safety concern I had after seeing a car permanently parked inside the storage unit. I asked if overnight parking was allowed inside the premises and the front desk got confrontational with me and said they are well aware of the parked car. They said that in fact they have a family living in the storage unit. I am not well versed on zoning or permit laws for storage units but I did say that information is best to be shared with future renters of STORAGE SPACES.
Today at around 1:30 I went back to my storage unit and then inside the office to use the "Customer Business Center" they have. In fact I was told by a different front desk that this is not an actual customer business center and referred me to "the starbucks down the street" as I asked her for more direction to get to the starbucks she got defensive and told me to google it. She then proceeded to tell me that "she heard I was asking about the people who live in the unit" and that it was her living in the unit.
Like I said I dont know much about apartment permits and laws but this attitude of hers was completely unprofessional. She even had the nerve to tell me to go back to Los Angeles as if this was her house I was intruding in.
Cristy Heartcherry
2 years ago
BEWARE IF YOU ARE SOLW MOVING OR DISABLED. ~ I really liked this facility unfortunately after renting 2 units and moving all buy belongings inside I received a message telling me I had 15 days to GET OUT because I took too long moving in and was on the grounds 11 minutes after closing.
Stephanie Stockwell
3 years ago
I stored my belongings here for over a year and had a great experience! It was very clean, safe and convenient off/on highway access. I would rent here in a heartbeat if the need arose in the future.
Cynthia Allison
3 years ago
EXCELLENT Customer Service! Friendly staff and they took the initiative to suggest things that I hadn't considered. Highly recommend A-1!
Nick Khadder
3 years ago
A-1 Self Storage was great! Friendly, helpful staff, spotless and well-organized facility with good security, and no difficulty in ending the lease when I was ready. Also, they were very good about payment options and reminders. I have no regrets choosing them for our storage facility when we needed one.
Brendan Barker
3 years ago
This A 1 storage is the best and had the best prices as well. The whole entire staff is so nice and they help each and everyone. They have great units to store stuff and all i can say is if you really need a storage place give them a call or go down and talk to them they will show you some units and alsp go over pricing
Michael Castricone
3 years ago
Great customer service, quick knowledgeable staff and very helpful.
They helped me out with available discounts and set me up with 2 perfect units.
Would recommend them highly over Extra Space who are bandits! they send you a letter 3 days after you move in saying they are raising your rent next month!
Great location, access and very clean facility.
Keep up the good work.
Victor Nazi
3 years ago
I like this place, clean and very organized the crew, Dana amazing service!!!!
Katie Kjersem
3 years ago
Customer service was excellent The Elevators smell so great and it's a beautiful clean and great Location!
Kim Brown
3 years ago
Clean and late nite accessibility! Good Customer service. staff showed they care BUT that wont matter if you don't have the money to pay your bill.
Denise Coronado
3 years ago
A-1 is the only storage facility we use. We keep coming back because of the friendly staff that both Maribel and Marisol show us. The facility is spotless, secure, and easy to access our storage with ease. They're extended hours allow us flexibility when comparing to other storage facilities. I have recommended family and friends and will return for our storage needs in the future. I would recommend A-1 if cost, safety, and peace of mind are important to you.
Spencer Mills
3 years ago
This place will get you for every penny they can. Your bill escalates so read the fine print.
When it was time to cancel, they told me they don't do refunds, even though my auto payment had just come out. Girl at the front desk said they require a 10 day cancellation notice. I told her I would like to do that, and get a refund for the remainder of the month, but she said they don't do refunds.
When I asked why the 10 day cancellation policy if no refunds, she refused to answer.
She gave me Allen McCarthy's phone number and he never returned my call.
Basically, they stole 20 days rent from me, and they do this to customers all the time.
The Bridge Storage is right down the street. I have used them with my parents before, and they are a MUCH better option than this place.
THIEVES!
Mark Towery
4 years ago
Easy rental process
Marisol was really informative, fast and knowledgeable. Facility is very clean secure and well lit. So far so good!
EG E
4 years ago
Nice looking building BUT the staff has a BAD attitude. They were not very nice to me. MANY other storage places in Oakland that have staff that will treat the customers correctly.
Jason Diamond
4 years ago
Very clean, well-managed facility. Downside is cost continued to climb over time, roughly 50% over the span of several years. A bit outrageous.
Alan S
4 years ago
My experiences have been nothing but positive while dealing with Maribel and Anna. Whether over the phone or at the facility, they are professional, courteous and on point with their service delivery. Where one leaves off (out of the office), the other picks up, without skipping a beat; from initial (no charge) on hold/reservation to finalization/contract signing, everything went smoothly.
Their facilities are clean, secure and each unit is alarmed. This facility, which has entrance and exit gates at opposite sides of the property can accommodate large moving trucks. This is an important question to ask as not all storage facilities can handle oversize trucks.
Toinette M. Eugene
4 years ago
Anna and Marisol were the best!!! Excellent advice re: size of storage container I needed, assistance in recommending a mover when the movers I had contracted with failed to show! Their service with a smile along with smooth professionalism made my dealings with A-1on High Street fabulous! Thanks, Ladies!
Lynn Jones
4 years ago
Great customer service and clean facilities. Definitely feel safe to store stuff here in this great location.
Enrique Nevarez
4 years ago
Friendly service from the ladies working the front. Clean facility. I recommend to anyone who needs storage space. Pricing is fair for the area.
Judi Venuto
4 years ago
All of the staff were extremely helpful and concerned that our storage needs were met. The feel of the A-1 is like that of a small home town operation even though there's a large number of units. The office is spotless and so was our storage unit. I would highly recommend them.
Mary Sutter
4 years ago
We stored our home items for a few months while we moved. The place was always very clean and we had great service whenever we went there. Highly recommended!
vootee1
5 years ago
I had a very positive experience with A-1 Self Storage for over 5 years. Fair price, clean safe spaces and a friendly and reliable staff.
Cornelius Dinkmeyer
5 years ago
The customer service was excellent and the facility was very clean and secure. I would definitely use them again.
Israel Ramirez
5 years ago
The staff is great, they are really helpful I've been buying merchandise from this location for a few years. They are always fully stock. Great prices I recommend this place to anyone that is looking for moving supplies..
Yoshika Hedberg
5 years ago
Very clean and safe environment. Staff has been very friendly the past years I've been using the storage space here.
Timothy Petoskey
6 years ago
Best storage facility in the area. Top notch, you wont be sorry about keeping your junk and valuables there. And, no, I wasn't paid to write this!!!
Matt O'Neill
6 years ago
I started my search for storage by using online reviews. With a little leverage on locations, I soon found my attention drawn to A-1 Storage High Street. I asked for a space quote online, and found it reasonable. I went into the location the next day with a packed van, and 10 minutes later was moving in my stuff, with size and price exactly as indicated. The team is always super pleasant, the space remarkably clean, and the access entirely satisfactory. I've even walked from Fruitvale BART from time to time and found it accessible. The fun music had me dancing on occasion, and I'm hoping the security cameras didn't catch that part :-)
Moving out, when the time came, was also as simple and transparent as could be hoped-for. I will definitely be doing business with these fine folks again--I just wish they'd go national.
Cindi Griffin
6 years ago
I have been a customer at this storage facility for years unfortunately, and I recently had a terrible experience with them. They increased my rent on a unit that was $362, for a 20 x 10 ( not cheap to begin with ! ) to $385. without writing me and giving me any notification of this, and even when I paid over the phone with the head Manager she did not bother to mention to me that my rent was increased by $23. /month.
REALLY NOT COOL and they have made plenty of money off me and I have only been late with a payment maybe twice in 5 yrs.
Yong Sook Rogers
6 years ago
Clean. Good location. Workers are polite and helpful. A little bit pricy!
Brian Yap
6 years ago
great experience setting up our space. The team was super friendly and organized.
Thanks!
Christine Doan
6 years ago
Not the cheapest of all storage facilities but they will try to work with you as best they can. It is indoor and very clean. Moving back to the Bay Area from the east coast my fianc and I needed to find a place quick for our things since he will be deploying soon. The girls here for us in and showed us some options before we rented out anything and made sure we got everything we needed before we left. I appreciate the customer service that is provided here 100%!!!
Rodney L Best
7 years ago
Great and knowledgeable group. There leadership was direct and precise. I will tell all my friend to make this your first stop, when you need storage.
Greg F.
5 months ago
Good security, clean place. Unfortunately that is where the pros end. The units are significantly smaller than advertised (5x8 more like 3x8) but they tell...
Charles P.
9 months ago
I have run my small home service company from a unit here at A-1 High St in Oakland for about 15 year. Recently, I needed to change to a larger unit and...
Jayla B.
1 year ago
I had decided since I was going to have some free time (due to Covid-19)that I would try AGAIN to organize some areas of my home. I figured if I got a...
Storage Facility Amenities7 Amenities
- 24 Hour Access Upon Approval
- 24 Hour Cameras
- Boxes & Supplies
- Business Center
- Drive-up Access
- Online Bill Pay
- Se Habla Espanol
Robert Hamilton II
3 weeks ago