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A-1 Self Storage

1370 N Magnolia Ave, El Cajon, CA, 92020

Office Hours Now Closed
  • MON - FRI9am - 6pm
  • SAT, SUN9am - 5pm
Gate Hours Now Closed
  • Daily7am - 8pm

Storage Customer Reviews

Heidi Pastore

1 year ago
Very competent, professional, fast and clean. Cheap rates and easy move in. Will definitely recommend.

Kay

2 years ago
Amazing staff! Shawn was so helpful and absolutely hilarious. Customer service skills are obviously present here. No worries at all leaving my belongings here while out of state.

Sean Horner

2 years ago
Awesome experience, worked here on a lighting job and Shawn and company were and absolute pleasure. Thank you A-1.

Jamie Warner

3 years ago
I got a unit with Grace today. I was feeling pretty down about my living situation and having to put my belongings in storage but Grace made all the difference and cheered me up with her positive attitude and passion about what she does. This was my first storage renting experience and I am very thankful I got 5 star service from A-1

Emma Reed

3 years ago
Grace, you are so professional and friendly! Truly the best costumer service I have ever seen! Was very honest and upfront about the fees, showed me the unit choices, went over all the paperwork with me, and was very sweet and nice the whole time!

Sarah Wawerski

1 year ago
Needed a storage unit last minute and A-1 Storage came through perfectly! Shawn and Grace were so helpful, nice and accommodating. The unit was the perfect size for what I needed and even for last minute, it was one of the best prices comparatively. Will definitely recommend!

Danielle Vernocke

1 year ago
The below was my original and this is my final review. I like the staff and the facility was clean. Just a pain going up and down the stairs but that is what was available. Also, the price went up within a short time after I got there. I think its a little trick they do to get people to use there units who knows tho Shawn and grace were amazing! They made feel like family and thanked me numerous times for chooseing there storage location. We have been looking for awhile and everwhere else the personnel were not friendly and the places were way of of my budget. Shaen and grace were absolutely great and helped me with everything i needed done and asked all my questions. I havent met a more professional and polite company. We choose the best place. Thank you for everything ladies.

Daisy Withers

1 year ago
Great rates on storage. Easy billing options and online payments. Hours are wonderful and open on Holidays. Great customer service.

Carl Rices

3 years ago
I am completely satisfied with my experience with A1 Self Storage. I made the mistake of reserving a storage space that was entirely too small for all my stuff. Grace saved me time and money and quickly upgraded me into a larger space. She got me into a space that was close to the first space and turned a potentially long bad day into a great customer service experience.

Myrna Hinton

3 years ago
Great experience, friendly, professional & very simple process. Great customer service from Shawn & Grace. I would definitely use this location again when I need additional storage.

Leslie Sealey

2 years ago
Grace and Shawn are, simply put, the most professional moving folks i have dealt with during my entire move process! They helped me think about what i needed before i could wrap my mind around it, and they were very patient and helpful in the signup process. They were a delight to work with and i wish all my "move vendors " were as thoughtful and nice and explained everything the way they did! They really made me feel as if my business was wanted and that is VERY RARE to find these days. thank you so much Grace and Shawn. the facility is very very clean and i feel safe there whenever i go there. it has convenient access to everything you might need (home depot, mall/shopping, etc). Mwaaa!

Rosa Prado

1 year ago
Always friendly ,helpful, answered my questions ,,secure and clean,,reasonable rates.I have always used A-1 storage ,

Janay Holbrook

1 year ago
Top notch customer service! Friendly. Always helpful and understanding We will miss you Grace. You made every visit a blessing.

Jaime Crawford

1 year ago
They were so nice and made everything easy for me..thank you!

Patrick Major

2 years ago
We stored our belongings here at A-1 Storage on Magnolia for 26 months!! Didn't think we'd need it that long, but the office staff was so considerate, professional and helpful. It was nice to know that our "whole house" (which fit into a 10x30) ...was safe and sound!! What was supposed to be a short storage ended up being much longer - life happens: ...between selling and buying, we became caregivers for our parents who were 93 yrs old, living with them and caring for them daily. I'd highly recommend the El Cajon A-1 Self Storage on Magnolia Ave to anyone around who needs to keep their stuff "safe and sound."

Jackie Morin

2 years ago
Grace was very busy the day we moved our stuff to this storage unit. Even though, she was helpful and very professional. She is awesome at multitasking!

Karen Elizabeth

2 years ago
Shawn & Grace were wonderful!! So helpful and answered all of our questions. Ended up renting the perfect size storage unit for our family and made everything quick and easy!! Very clean facility and really impressed with the unit we rented!! Thank you Shawn & Grace!!!

Karen Lee

2 years ago
We had a great experience with A-1 storage in El Cajon. The Staff was always helpful and professional. Shawn was especially helpful with our transition to move. Thank you

Laurie Chapman

2 years ago
Shawn & Grace They are great took time to answer all my questions and I really enjoy doing with them.

Joe Eacobellis

2 years ago
I had a great experience with this A-1 Self Storage location. Shawn and Grace are very helpful and always friendly to the customers. I would recommend this storage location to any of my friends and family and if I need storage in the future I would gladly come back here to work with them again.

Dustin Lametti

1 year ago
These A-1 storage units are agreeably located in close proximity to a main artery!

Kayla Ryan

2 years ago
Shawn and Grace are absolutely excellent! They are helpful, kind and courteous! My husband and I have been to other storage unit facilities and A1 self storage has provided the best service! Shawn and Grace made the process of moving our items easy and stress free! We highly recommend A1 self storage!!

Esmeralda Resendiz

2 years ago
Shawn and Grace are absolutely amazing. I always get great customer service from them. They maintain the facility so clean I'm always surprised how theyir office looks. It is always organized and beautifully decorated. I will definitely be returning if I ever need to!

Kevin C. Hall

2 years ago
Grace and Shawn give me hope that great customer service is not dead. I wish I could give them more business because they are a pure pleasure to do business with. They are helpful, attentive and respond quickly to resolve issues. In a world of voice mail menu mazes these ladies are a breath of fresh air. You can have complete confidence with these gals who have been operating this facility for many years. You won't be dealing with a novice at this location which unfortunately I find in too many operations. Yes, I'm a demanding consumer so my positive reviews don't come easily. I have had two separate contracts here and ZERO PROBLEMS. These ladies deserve the highest praise!!! On a side note, I had a contract with Public Storage in the Bronx and it was a total nightmare. My stuff was ruined.... See my complete review on Yelp.

Sherry Hurdlow

2 years ago
If I ever need a storage unit again, it will be here with Grace and Shawn. They are 2 of the best people I have ever met!

Todd Smith

2 years ago
For all New customers of A1 Self-Storage. I moved into the Magnolia location on 01-16-2014. But before I chose A1 I shopped around for the best deal I found 2 places that were a few dollars cheaper but this location was perfect for my needs, Grace and Shawn were there on my first day they had some questions about the contents, you know checking for flammable type stuff I told I was a collector of comic books and I was very concerned about water leaks and bugs and theft Shawn was very informative about the location and how well the property was kept up and the alarm system, basically she alleviated all my fears we did an extensive walk through of different units that might suit my needs they were both very patient and understanding, I not exactly happy with the 2 or 3 rate increases i have had in the short time I have been there but to tell the truth Shawn and Grace are not all stuffy and straight lace business type I found at other storage places they made me feel at home and comfortable to leave my thousands of dollars worth for comics the. Because of my rate increases I want to leave but every month I go pay my bill either one of the 2 ladies give a reason to stay and do there best to justify the increases. The day Shawn and Grace leave this location so do I,

Andrew A

2 years ago
Hands down the best customer service around! Shawn and Grace are awesome! The great experience started as soon as I walked in the door. The facility is very clean and the office smells amazing! I have had storage units in the past, none compare to this place!! Andrew

Nic Graton

4 years ago
My husband and I went to A-1 Storage the week of the 4th of July to rent a unit and both Shawn and Grace were there to help. They were so professional and answered all our questions. Shawn and Grace really made the experience enjoyable and I would definitely recommend A-1 Storage to anyone looking for a storage facility.

81monkeybone

1 year ago
Low rates and the complex has great security measures, also it well maintained.

Mark Barker

1 year ago
Reasonable prices and nice . Management

Bill Becker

1 year ago
Very respectful of my needs and easy to get service very happy with my choice Will recommend this to everyone

Timbrely Pearsley

10 months ago
I have been benefiting from this A-1 Storage for a long time. I've used a couple of competitors in the past but have been genuinely happier with A-1. For one thing, the facility is kept very clean. They obviously put ample effort into maintaining the property. The security is impressive as well. A person needs more than simple access to the property to break into anyone else's unit. The layers of security are comforting. The staff has always been helpful. When there was an issue in my section of the property I was called promptly and informed of the problem. I was headed over to verify the situation was not originating in my unit but they called me back as they found the correct unit and resolved things with that customer. They handled everything quickly and professionally while still being friendly and forthcoming with the important details. The recent update of their website has been a helpful improvement and I've not encountered a single glitch. I encourage you to check out this storage solution.

Mary Lovick

1 year ago
I had a unit over 6 years with A1 Storage in El Cajon. The service is outstanding. I appreciate the impeccable customer service from everyone who has worked there..

joseph salemi

11 months ago
All the associates at A-1 were professional. I had easy access to the space I rented.

Leslie Ryan

9 months ago
Michael is the best.. prices are reasonable.. I would use them again...

ESME OSUNA

6 months ago
VERY CLEAN PLACE. CUSTOMER SERVICE WAS GREAT!

Kristina Sandoval

4 months ago
I really like this facility and staff. I feel my belongings are safe and secure and staff very aware of surroundings. I'm a lil uneasy with storing my belongings in a storage unit but if I have to, I highly recommend this one.

Amy Rauscher

3 months ago
This is my first time having to use a storage unit and I was a little nervous about it at first. I spent some time researching where to go and I knew I wanted a location close to where Im living. I called a couple of places and the associates at A-1 promptly returned my call the first time I called and then I called again with another question and they answered right away. I appreciated being able to talk to a person and not a machine. They were also very helpful in setting up my paperwork for the unit and then they gave me a tour and a demonstration on how to use the lock. I got an upstairs unit to save money and I cant believe how easy it is! I just load up my things onto a cart and wheel it into a freight elevator. When I couldnt get my key to work one of the times I called the desk for help and Gary came to help me. So far Ive had a great experience and I would highly recommend it!

Mudd Williams

1 year ago
Super friendly staff, highly maintained property, excellent security and reasonable prices. After looking at a few other facilities this place was a no Brainer when deciding where to stor my mothers belongings. Would definitely recommend this facility.

April Price

3 years ago
It was a great experience. Easy in and easy out. And online payments was very convenient. The only reason it was not 5 star is because the rent went up a little. However, I was given notice of the price change. I appreciated the helpful and friendly staff (Shawn & Grace).

Benjamin Plache

11 months ago
I used A1 Storage for over a year and was very pleased with the kindness of the office team, as well as the cleanliness of the storage facility. Having the flatbed carts available is also a great benefit. When deciding to move out, I made sure to give one week notification, so I only paid for the few days past my start date not the whole month. Great service. Thank you.

Derek Ostovani

11 months ago
There is nothing wrong with the storage unit, everything was super easy to get in and out of. The only complaint I have is there is no AC (and it gets very hot in there) and there is no light or even an outlet for a light. Other than that, it seems to be safe and well managed.
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Jess P.

1 year ago
Great service! Pick them over Public Storage! Public Storage are crooks and a con. A-1 was very cooperative helping me to get an 18 wheeler truck into their...
See all 67 Reviews

Storage Facility Amenities6 Amenities

  • 24 Hour Cameras
  • Boxes & Supplies
  • Business Center
  • Drive-up Access
  • Online Bill Pay
  • RV, Car, Boat