• Save & Rent Now
      5' x 5' Unit Standard Store seasonal items, 24 Hour Cameras
    • Save & Rent Now
      10' x 10' Unit Standard Nice for college students, 24 Hour Cameras
    • Save & Rent Now
      10' x 15' Unit Standard Great for holiday decorations, 24 Hour Cameras
    • Save & Rent Now
      10' x 20' Unit Standard Excellent for 2BR apartments, 24 Hour Cameras
    • Save & Rent Now
      10' x 25' Unit Standard Good for household storage, 24 Hour Cameras
    • Save & Rent Now
      11' x 30' Unit Standard RV, Car, Boat, 24 Hour Cameras
    • Save & Rent Now
      15' x 50' Unit Standard 24 Hour Cameras
Today’s Online Special DealFree Truck RentalFree Truck Rental and Miles on New Move In
Rent Online

Stor-More Self Storage

4680 West Craig Road, North Las Vegas, NV 89032

Office Hours
MON - FRI9am - 6pm SAT, SUN9am - 4pm
Google Reviews
rating 4.5
Write a Review

Joanna Needham

6 years ago
rating 5.0
Awesome place very secure if you left something open they lock it up for you you can access the facility 24 hours a day

Rosemary Fiasco

8 years ago
rating 5.0
Staff is friendly and amicable. Prices are reasonable and just an overall great experience. Much better than Public Storage.

cindy mason

7 years ago
rating 5.0
very convenient to where we live, friendly staff very clean Im very pleased I choose this facility

Sheree Davis

5 years ago
rating 5.0

Mario Pignato

5 years ago
rating 5.0
Good quality storage lockers in climate control

James Fowlie

4 years ago
rating 5.0
This is the cleanest best priced storage lockers as well perfect location

Noble 3D Printers, LLC

4 years ago
rating 5.0
This is the best place in Las Vegas if you need to store things. Security and privacy are evident here. The place is very secure, well lighted, clean and maintained to a military degree. Impressive. But most importantly, the staff is fair, polite, and they are always willing to work with you. Unlike other places in the valley such as '24/7 Automated Storage' located off of Rancho, (stay clear of 24/7 Automated Storage!!!). I run my own business and from time we need to store things. Stor-More also gives businesses who need it, 24/7 access which comes in really handy at times. As a business owner, I appreciate a great business and Stor-More is the only place we will every use, hands down, period. Thank you Stor-More!

Kimberly A.

4 years ago
rating 5.0
The owners of Store More actually care about their customers and are very helpful in keeping you updated on your account and other information related to it. Thank you Store More!

Chris Bush

4 years ago
rating 5.0
Shield Storage has taken over StorMore and I'm thrilled. They have cracked down on alot of the craziness going on here. The gate now works correctly. The managers are here and do their jobs. The tiny little Asain woman is a beast. Dynamite comes in small packages. She zips from task to task and makes our lives easier now. Security is much better as well. Gone are the days of stragglers and hanger outs watching what I'm doing and what I'm putting in my unit. The property is super clean. The troublemakers are gone. I wish this had happened years ago. I rent two 10x20s here and it's by far cheaper than any where else. I'm not sure what people expect when they complain about prices. The "free storage" has giant "Republic Services" sign over it. I made my reservation online for my second unit and had no problem renting my unit. I think people think if they complain suddenly everything will be free. Sometimes you just have to pay your billsand be an adult. I'm more than thrilled about the take over. My company is expanding and I will continue to use this property to store our over flow products. A+++++++++++

Renee Livingston

4 years ago
rating 5.0
Friendly and helpful staff. Clean storage units. Thumbs up!!

Michael Solorio

4 years ago
rating 5.0
Sahrina was fantastic. I called over 10 storage units and each one had its ups and downs, but none made me feel confident enough to earn my business. The moment I spoke to Sahrina, I had made my decision on doing business with her. She does not play around and will be as helpful as she can be. This is my first time using a storage unit so I was new to the whole process. Sahrina made my experience a simple one and she went above and beyond to help me out. This location is quite far from me, but I will continue to do business there because of her. People like her make all the difference in a world where customer service isn't always the best. Thank you Sahrina! - Michael S.

Cali Love

4 years ago
rating 5.0
Rented a 55 storage unit today, the property is kept well maintained. I wasn't expecting to pay $44 on it. Recieved an email, stating it was 50% off, for 3 months and zero admin fee. However to not pay the $25 admin fee, you're required to buy their lock at $14. Keep in mind, I brought my own lock. Then you're required to purchase their Renters Insurance as well. So I was originally quoted $17, yet I had to pay $44.. At any rate, the staff was great and helpful as well. Their off of N. Decatur and W. Craig Rd. They offer RV and Boat, Car Storage as well. They're monitored, as well.

L. Marie Lara

4 years ago
rating 5.0
The Employees are very kind, courteous, helpful and knowledgeable. They personally work with you to make sure that you get exactly what you want and they follow up to make sure that you were satisfied. I would definitely recommend the storage facility and give it five stars full marks

Benjamin Mackiewicz

4 years ago
rating 5.0
Great experience! Very helpful. Secured a spot and got my account signed up quickly. Management was excellent!

Rosemary Fiasco

4 years ago
rating 5.0
Staff is friendly and amicable. Prices are reasonable and just an overall great experience. Much better than Public Storage. THIS REVIEW IS FOR STOR MORE NOT SHIELD STORAGE. Shield Storage is out of line in their pricing, their willingness to respond to customer complaints, and to answer questions regarding billing issues.

Mrs. Green

3 years ago
rating 5.0
Sahrina is THE BEST!!! She made the move-in process quick, easy and (at a stressful time, when I didn't think it was possible) pleasant! She was very professional, but at the same time, made me feel that she truly cared about my situation. As for the facility - it is clean and I feel confident that my belongings are safe and secure. I am definitely recommending this place to everyone! Thank you again, Sahrina for making this so easy and for making sure that all my questions were answered.

Emily Carpenter

3 years ago
rating 5.0
Overall a good experience so far! I was referred here by my parents who recommended it based on their good experiences with this facility. Im just checking in now but so far its been a painless and easy to understand process. :)

Jasmine Jones

3 years ago
rating 5.0
Been with the storage a few months! Great customer service! Clean & friendly! I will be recommending to friends and family!

Paper Dreams

3 years ago
rating 5.0
Sabrina made the process super easy! I was done less than 15 minutes! My movers were outside so I really appreciate her. They have flat carts to use and I got a great discount, will tell all my family to come here. You can tell she keeps the facility really clean too.

alex valdez

3 years ago
rating 5.0
Great storage and service thanks to Sahrina! She was very helpful and made sure we were taken care of! Would highly recommend

Charlotte Whitmore

3 years ago
rating 5.0
Great customer service. Sahrina is fabulous. So friendly and helpful. Very clean. Best prices. *****

Alysha Villarosa

3 years ago
rating 5.0
Place is very clean and quite. Sabrina is the absolute best, I was in and out quickly and she made me feel so assured my items will be safe. Definitely recommend this place over any others i have been.

Noble 3D Printers, LLC

3 years ago
rating 5.0
This is THE ABSOLUTE BEST place in Las Vegas if you need to store things. Security and privacy are evident here. The place is very secure, well lighted, clean and maintained to a military degree. Impressive. But most importantly, the staff is fair, polite, and they are always willing to work with you. Unlike most other storage places in the valley. Shield Storage also gives businesses who need it, 24/7 access, which comes in really handy at times. As a business owner, I appreciate a great business that delivers great service and value. Shield Storage is the only place we will every use, hands down, period. Thank you Shield Storage!

RAE Martin

3 years ago
rating 5.0
Pam was very friendly and welcoming. Explained everything and answered any questions I had with ease. This facility is nice and clean as well.

Sha Chan

3 years ago
rating 5.0
Best storage in NLV and the staff was incredible so helpful and will do the very best to give the best value and price!!!

Chantanee Chaney

3 years ago
rating 5.0
Thanks to the staff at Shield Storage on West Craig. The service was exemplary from the customer service on the phone making sure all my needs and concerns were addressed. Jasmine addressed all questions accurately and professionally. She even addressed the documents I needed to bring in to make sure my appointment was speedy. I immediately received a text message from Robert, which was a pleasant surprise, thanking me for inquiring about them and wanted to know what was a good time to come in so they could efficiently have me in and out with no worries. When I came in later that day, the next level of customer service sealed the deal for me. The young lady at the desk made my transaction run smoothly and she was very nice. I was in and out in less than 15 minutes. She was very thorough...so needless to say I definitely will continue to recommend Shield Storage West Craig location to anyone. Thank you.

alicia gallaway

3 years ago
rating 5.0
Love the pricing I got for my unit. I forget the ones name, but there is a woman who works there at is just a peach in a plum world who made the transaction painless. I absolutely recommend using shield storage!

Mike Dye

3 years ago
rating 5.0
Very nicely maintained facility. Rents and specials are outstanding. Manager is helpful, friendly, and professional. In the future I will always look to Shield Storage as a place, and brand, that I trust, and can recommend.

Chantanee Chaney

3 years ago
rating 5.0
Thanks to the staff at Shield Storage on West Craig. The service was exemplary from the customer service on the phone making sure all my needs and concerns were addressed. Jasmine addressed all questions accurately and professionally. She even addressed the documents I needed to bring in to make sure my appointment was speedy. I immediately received a text message from Robert, which was a pleasant surprise, thanking me for inquiring about them and wanted to know what was a good time to come in so they could efficiently have me in and out with no worries. When I came in later that day, the next level of customer service sealed the deal for me. The young lady at the desk made my transaction run smoothly and she was very nice. I was in and out in less than 15 minutes. She was very thorough...so needless to say I definitely will continue to recommend Shield Storage West Craig location to anyone. Thank you.

Maximus Bats

2 years ago
rating 5.0
Excellent place. They also rent out Penske Trucks. Very Courteous, very professional, very informative, very helpful. 5 Stars all the way. 4 Thumbs Up!

Vickie Campbell

2 years ago
rating 5.0
Courteous, professional and friendly manager and staff. Any questions I've had have been answered in a reasonable amount of time. Customer service on property is good. I can go see a person in front of me and not feel like a number.

Dallas Cooper

2 years ago
rating 5.0
Pam worked with me to get me a good rate and made me feel comfortable. It always seems decently clean there. Having a little lower rate would be nice but I guess quality aint cheap :) Thanks again PAM

Brody Jones

2 years ago
rating 5.0
Recently got some storage space was very fast and management was good and it was an all-around very pleasurable experience.

Chris Bush

3 years ago
rating 5.0
Shield Storage has been great. I was coming in and Google maps prompted me to review the busines. I started reading some of the reviews and they are laughable. For one the administration fee is told to you when youale the reservation. It was never hidden from me. I'm not sure abou tthe rest of this stuff. I know they have late fees but I pay my bill on time and do not make up excuses so I haven't had to pay any yet. It seems like everyone on here complaining is all just people who agreed to rent here and then didn't pay their Bill's. My bill is $145 and has been that amount each time. Which is what I agreed to. Sahrina rented me my space and was up front about everything. I cannot imagine she told me about everything and I got a copy of my lease yet a few people claim they had no idea about their price? Its printed on your lease. Who files out paperwork with out reading it? Also you had to agree to rent here. Seems very strange that someone would rent at a place agree to the terms then go online and complain like they were cheated when they had to agree to it in the first place. I have had nothing but the best service here. O ly issue I have had was when I first came there was a bunch of people trying to hang out in their units and maybe live in them. However Sahrina and the man in the office said they were getting rid of them. They were allowed to do what they were doing. So they had to leave. Again if you follow the very basic rules you should have any issues. I know I haven't had any and I've been here now almost 4 months.

Phx

2 years ago
rating 5.0
This facility is clean and hassle free. The climate control top notch. I appreciate the ease I have in accessing my belongings, hours of access are great compared to others. I hope ghly recommend this business!

Chris Bush

3 years ago
rating 5.0
Shield Storage has been great. I was coming in and Google maps prompted me to review the busines. I started reading some of the reviews and they are laughable. For one the administration fee is told to you when youale the reservation. It was never hidden from me. I'm not sure abou tthe rest of this stuff. I know they have late fees but I pay my bill on time and do not make up excuses so I haven't had to pay any yet. It seems like everyone on here complaining is all just people who agreed to rent here and then didn't pay their Bill's. My bill is $145 and has been that amount each time. Which is what I agreed to. Sahrina rented me my space and was up front about everything. I cannot imagine she told me about everything and I got a copy of my lease yet a few people claim they had no idea about their price? Its printed on your lease. Who files out paperwork with out reading it? Also you had to agree to rent here. Seems very strange that someone would rent at a place agree to the terms then go online and complain like they were cheated when they had to agree to it in the first place. I have had nothing but the best service here. O ly issue I have had was when I first came there was a bunch of people trying to hang out in their units and maybe live in them. However Sahrina and the man in the office said they were getting rid of them. They were allowed to do what they were doing. So they had to leave. Again if you follow the very basic rules you should have any issues. I know I haven't had any and I've been here now almost 4 months.

George Gay

1 year ago
rating 5.0
The staff working there we're very helpful

The Brody Mane

1 year ago
rating 5.0
Thank you Kate for helping me with my move out!

brandon bradley

1 year ago
rating 5.0
Kat helped me with my gate code an was super friendly an helpful.

terrysimone ramsey

1 year ago
rating 5.0
Kat is so amazing!! She went out of her way to help my sister when her truck reservation was messed up. She made sure to send her to another location that could definitely get her truck rental taken care of in a timely manner.

Abby Leroawn

1 year ago
rating 5.0
Came in earlier today to check on a unit and what fantastic customer service I received from Cat I believe that is what she said her name was.She explained all details of my rental in detail. We had a great conversation as well as I am military and she is a military wife . Thanks again Shield Storage and Cat for the military support!

Celia M.

1 year ago
rating 5.0
Kat was wonderful!! I needed a storage unit quickly and she was able to secure one for me. The place is spotless and well managed. Thank you

Ona “Sexyface” Matlock

1 year ago
rating 5.0
Did a Penske truck rental from here. I had a quick and friendly experience. I cant comment about the storage facility.

C M

1 year ago
rating 5.0
Very nice place, and clean. Kat was wonderful, courteous and helpful.

Amanda Bryant

1 year ago
rating 5.0
This was a wonderful experience. Great customer service from Mcritza and Kat. I enjoyed my experience here.

Jason Kibbee

1 year ago
rating 5.0
Clean facility, competitive rates and a great staff! Another plus is the gate is open from 5am to 11pm so no matter what your schedule you will have access to your unit. I have some electronics and furniture that required me to find an actual climate controlled facility. Ive been at a few others that claim to be climate controlled but still feels like a sauna when I was in the actual unit. I dont know the actual temperature they keep it but I know its definitely around jacket weather. I can also verify that they do actual lock and unit checks which makes me feel a lot better about leaving my things here and Irene at the front office is always so helpful and friendly. I definitely recommend this place

Elke

1 year ago
rating 5.0
We stored our stuff there in October of last year. The office staff is awesome. They are helpful and kind. The units are clean and well cared for. I am so happy I found them.

Holly Cash

1 year ago
rating 5.0
Kat and Maritza were amazing, the unit is clean and very cold (being vegas this is great) they both went out of their way for everyone today and it was crazy busy. They both were very sweet and professional the entire time. I would recommend this location to everyone.

Twitch Klone

1 year ago
rating 5.0
Every time I enter the office I'm greeted with beautiful smiles and awesome energy.. great staff with convenient hours and accessibility.. I definitely prefer this storage facility over bigger name franchises we all know. Go blue.. not orange

larry moreno

1 year ago
rating 5.0
been here for almost 7 years. Just got a second unit there, property always clean. Maritza & Kat are always helpful. never had a problem at all.

Maria Garcia

1 year ago
rating 5.0
Girl in the office name Maritza, was very helpful with our move this week. She was very sweet about letting me and my husband get cold water. Property is kept clean and units are actually cool for this weather. Thank you

Siemone Kamnik

11 months ago
rating 5.0
Very clean, the lady in the office is helpful and super nice! We feel this is a good place to store our items.

Michael Garcia

10 months ago
rating 5.0
Ive had my storage unit for over a year and the customer service here is great . Cat is excellent in any help I've needed and is always in good spirit

Christian Hernandez

10 months ago
rating 5.0
Cat helped us out with our rental, was awesome with helping us out. Best part was her customer service, Cat you are awesome, thank you

ANNETTE Ewell

9 months ago
rating 5.0
Renting from Shield Storage was very easy and didnt take up a lot of time. The customer service person, Kat, was very nice and helpful. She answered all of my questions. Thank you so much Kat. Ms. Ewell

Jacqueline Johnson

6 months ago
rating 5.0
If you are looking for an affordable, air conditioned, clean and secure facility to store your excess items; then please call Shield Storage. They have many various sizes and I've had items in the 10X10 and 10X5. Sign up and payment options are extremely easy and the staff on site are very attentive and great at ensuring that your storage needs are met. Also the coded gate to access the storage premises, provides an additional level of security. Definitely check out the storage facilities in your area, but I'm sure you will find that Shield Storage is the best option.

Dolores Fabela Faram

6 months ago
rating 5.0
Great customer service ! Uhaul confirmed I had a storage unit and 2 days before the move said they did not have unit for us ! I called shield storage and they came thru so quickly and also provided moving truck ! All was done hassle free and everyone was so kind and helpful! I highly recommend Shield Storage!! Thank you to everyone that helped for making a stressful situation easier for us !!!!!!

Bag Bling Couture

5 months ago
rating 5.0
The ladies in the office is very helpful and friendly. I'm am glad they found me a unit near the front entrance. Good service.

Tee Jones

5 months ago
rating 5.0
Great prices, great deals/discounts to go towards total prices, great front counter assistance and assistant. Perfect storage location with multiple kinds of storage selection. Come here to store away

Don Kampmann

4 months ago
rating 5.0
Kay& Maritza, I want to thank you for being so diligent in checking the unit being locked and calling me right away about my mistake. It is nice to see someone cares. Don

Rebecca Tracy

1 month ago
rating 5.0
nice and cool. we had a door that was hard to open, we let them know and they started working it right away the next day it opened up really easy. wish I could get that kind of service from my landlord!

Heather Massey

1 month ago
rating 5.0
Irene the desk girl is the absolute best, she has always made sure that no matter what issue is at hand she always helps you out to resolve anything that u need help with. I e been with Shield Stirage for over a year and a half and I would definitely recommend renting with Shield Storage if in need of a storage unit.

Donna Foreman

1 month ago
rating 5.0
The facility is always clean when I go there. Have never had a problem with management.

Noble 3D Printers, LLC

4 years ago
rating 4.0
This is the best place in Las Vegas if you need to store things. Security and privacy are evident here. The place is very secure, well lighted, clean and maintained to a military degree. Impressive. But most importantly, the staff is fair, polite, and they are always willing to work with you. Unlike other places in the valley such as '24/7 Automated Storage' located off of Rancho, (stay clear of 24/7 Automated Storage!!!). I run my own business and from time we need to store things. Stor-More also gives businesses who need it, 24/7 access which comes in really handy at times. As a business owner, I appreciate a great business and Stor-More is the only place we will every use, hands down, period. Thank you Stor-More!

Alan Gonzalez

3 years ago
rating 4.0
Great location and good prices. Storage unit was well maintained. Had an issue with the locks sold at the office. Staff & owner were very helpful with correcting the issue and displayed great customer service with the whole situation.

Alan Gonzalez

3 years ago
rating 4.0
Great location and good prices. Storage unit was well maintained. Had an issue with the locks sold at the office. Staff & owner were very helpful with correcting the issue and displayed great customer service with the whole situation.

Michel Dahlstrom

1 year ago
rating 4.0
I easily rented a unit online. When I arrived I was met by Maritza who was friendly and helpful. My gate code would not work but Maritza assured me she would get it working and she followed up with me at home to assure me the new code would work on my next visit. A light was out in front of my unit but I told Maritza about it and she put in a request to have it fixed. The yard seemed nice and tidy. I gave this a 4 star because of the trouble with the code and the light. I will have to make another visit to see if the code is working properly and the light is fixed which would make a difference to my rating.

Stephanie Mazaud

11 months ago
rating 4.0
SHIELD STORAGE IS THE BEST PLACE FOR STORAGE!! IRENE WAS SO EFFICIENT AND NICE! IT'S NICE AND COOL INSIDE TOO! LOVE IT! THANKS SHIELD STORAGE!!

Darlene Conwell

2 weeks ago
rating 4.0
I have been a renter for 4 years. The location is perfect for me. I am pleased that I have never had a rodent or pest problem. I have also had pleasant managers during my time at the facility. My biggest concern is that I am a teacher and every year the rent has increased along with the late fees. Unfortunately, the recent increase is a hindrance to my salary. I'd hate to move to less expensive storage and regret my decision.

Desiree Angell

2 years ago
rating 2.0
While this is a great place to store items, it is not people friendly. There is never anybody in the office and if you need to use a restroom then you need to go somewhere else. It makes it very difficult.

Patricia Schumaker

2 years ago
rating 2.0
We are new storage renters and are sad to say we have tried calling the facility to speak with someone and no one picks up. There is no way to leave a message. We tried paying our bill over the phone and the system took all the information stating to wait for confirmation code and it gave nothing. I called again to check the status of the account and it said we owed the money. I finally emailed them on 7/20/2020 with the hopes they will read their email and call us. I tried calling one of their other facilities to see if they can contact them and they don't have my storage location on their list. I was told there is no corporate office to speak with either. I don't understand why calling someone is so difficult.

Cheryl Davis

8 months ago
rating 2.0
I've been a customer for over 3 years. Shield storage came in and in 2 years my storage fee increased by 45.00. Yes the staff is very very friendly and the storage facility is kept clean and cool. I've been late many times paying my storage and always had to pay late fees and that was no problem I was still able to access my unit all the way up until the 9th day of me paying late, now all of a sudden they lock you out on the second day of being late no grace period no nothing. Shield storage is a great place overall, but they need a new elevator the works with ease, the elevator doesn't always work. They are out of the office alot and it is hard sometimes to get them on the phone. It's pretty sad that as a long term client that has been around for over 3 years never missing a payment they have no compassion for you. They are all about the money, and please do something about that horrible smell in the elevator

jennifer k leiner

5 years ago
rating 1.0
I was with Stor-More from November 2012 until June 2016 totaling 3 1/2 years. I had gotten a storage with them because I was relocating to another state and wanted to secure all of my belongings and items. My plan was to of course get my storage out and have it shipped to where I am now but things took place that hindered me from being able to do it sooner than later. Within those 3 years both of my parents had passed, I lost my job, and I had separated from my child's father and had to start over. On June 10th my Storage was auctioned off due to nonpayment. Of course that's my fault as a customer but I was going thru financial difficulties and even kept Stor-More in the loop of that and whenever I would ask for a payment arrangement or to make a partial payment it was always a "NO Corporate doesn't allow it" So my storage was auctioned off meaning EVERYTHING I ever owned or had since a little girl until now was gone, and sold! My daughters baby items, important papers. and memory's gone and STOR - MORE did not care! They said they asked the individuals who bought the storage to bring any personal items back to their office so I could have someone pick them up for me but that WAS A LIE! It has been now 3 months since my storage has been auctioned off and I haven't received a call. Then the last time I spoke with someone from Stor-More they said that 80% of the time people who lose their storage still get some of there things back well I guess I fell in the 20% that don't. End of story I WILL never refer anyone to this place. I feel that if you have a customer that has been with you for years and they have kept communication with you when things are tough you should WORK WITH THEM!! I am to this day still very hurt that Stor-More didn't even have the decency to try to reach out to the company that bought my storage just to see if anything could be retrieved. Terrible. DON'T RENT FROM THEM!! THEY WILL GLADLY AUCTION YOUR STORAGE OFF WITHOUT TRYING TO WORK WITH YOU IF YOU EVER FAIL TO PAY THEM DUE TO FINANCIAL HARDSHIPS!! Seek somewhere else for storage units!

Larry S

4 years ago
rating 1.0
New owners. They advertise a $115 unit, upon arrival, the woman at the desk advised that the unit would be $182 per mo, plus an administrative fee, and insurance. She stated that is was state law that you have to buy insurance for storage units, just like you have to buy insurance for your car. There is no law that I know of that requires insurance for storage units and many other facilities do not.

Kem McCoy

4 years ago
rating 1.0
Rented a 55 storage unit today, the property is kept well maintained. I wasn't expecting to pay $44 on it. Recieved an email, stating it was 50% off, for 3 months and zero admin fee. However to not pay the $25 admin fee, you're required to buy their lock at $14. Keep in mind, I brought my own lock. Then you're required to purchase their Renters Insurance as well. So I was originally quoted $17, yet I had to pay $42! UPDATE: I was on Auto Pay, they were to take out the monthly payment on the 5th of each month. They tried to withdraw money from the 5th-11th. It "supposedly was declined ".... I Never Once revived a phone call. I had to call many times, left several voice mails, over a 4 day period. I called customer service #, head management, was supposed to call me. Never got any phone call. I called the office yet again, explained how I have money on my card. They were charging me a late fee, for absolutely zero reason. The lady in the office ran my card, what do you know, it went straight through. Mind you they still charged me a late fee, on top of the rent space! This is fraudulent, because I get paid every single month, on the 3rd. I budget ALL my bills, therefore there was money on my card. I called my card company, at NO (ZERO) time, did they try to charge my card, between the 5th-11th. My card company said, it would of went through, because I had the funds...Yet they charge me a late fee, because they failed to take out the money! They also say, the monthly rent is $29... Well that's nothing but a lie to get you in there. I have to pay $42 a month. Not the $29 they advertise for. I understand you are required to have insurance, on your unit. However DON'T advertise it being $29 a month!!! I will be finding a better storage for my belongings. I refuse to pay any late fee, when it's their fault, they weren't on their job. Then false advertisement saying the size of the unit I have quoting me as well as advertising the unit being $29 a month!!!! They are very sweet, to get you in there. Once you're in there, you're treated completely different. For the head management to never call me. That's Poor Business Practices! I was promised head management would call me, within 24-48hrs. This was July 12th & I'm still waiting, as it July 26th! I'm on a fixed income, I'm disabled, so every bill is budgeted down to the cents...To NEVER get any phone call to advise me of any problem, is horrible! Again, my card company checked several times, there was NO DECLINE ON MY CARD, WHATSOEVER!!!!

Amanda Ostermeyer

3 years ago
rating 1.0
Really nice facility. Really nice workers. But when they took over, they raised our rent exponentially and are charging us for renters insurance even though we have had renters insurance through USAA since before we even had our storage unit. We have tried repeatedly to get in touch with corporate and can't get a phone call or email back.

xXx_Unknown_Gamer_xXx

3 years ago
rating 1.0
WARNING DO NOT STORE YOUR PROPERTY HERE! On top of rates constantly changing and forced insurance policies this place has MICE and RATS. All of my property has been destroyed by the FECES! The office staff has not a care in the world. They wont even come look! The propert is never cleaned. Ever since SHIELD STORAGE took over the place has gone downhill while the rates soar up. Store anywhere else but here!!!

TheShawn Beast

2 years ago
rating 1.0
I'm not shooting the messenger (the people that I dealt with inside) but I am very unhappy that they did not have my rental truck available when I arrived to pick it up. This is why people make reservations. A call to say, we do not have the truck you reserved would have been nice. I would have made other plans. The sad thing is, they made mention to how many times this has happened over the past couple of weeks to other customers.

Charlie Hustle

2 years ago
rating 1.0
I want to make it clear that when Pam was there I had no issues. I've had a couple issues with this place. The last straw was today. I called them & let them know about a medical emergency I had on Saturday. I was already in the process of moving my stuff out but I have 1 or 2 more trips. Due to the emergency I had on Saturday I cannot physically or medically move anything for a few weeks. I was told I would have to get the remainder of my stuff out or be charged. That's bad business. Clearly they are focused on their money. It is a business but sometimes you have act like an actual human being.

Guillermo Medina

2 years ago
rating 1.0
Poor. Nobody at the office, we were trying to return. Rented truck. We had to call to be reassigned a new drop off site.

Sean Le

1 year ago
rating 1.0
Can not recommend this place based on the lousy and poor customer service. The staff does not know what they're talking about, no response from the managers when emailing them, and unreliable. Better off going to a business that prides themselves on quality service.

Alanna Holmes

10 months ago
rating 1.0
My sister put her rv in the unit and yesterday her unit was broken into and the manager say they don't have the cameras working to rewind the cameras back. The lady at the front desk said she can't give out the Owners information but the General Manager info. She only went their two times and she always pays over the phone for the last two months. When my sister walked in she greeted my sister by her first and last name without any remorse. Don't bring anything valuable to this unit. Pick another unit they are looking to rob you. She's filling out a police report as the RV they took the flooring, radio, lights, furniture, tool box double decker and more. They had time to empty out her whole RV. The customer service she sweet just to rob people it has to be a inside job. She didn't care to say sorry or how can we help or nothing. Someone knows something and nobody is saying nothing. There's a older lady her food truck and another RV was ran into. This is unsupervised someone had to have the code to the gate and break the lock. As the Bob wire was cut next to the wall of the storage unit they trying to say they could of hopped the wall with all the items.. impossible

Jonathan Gardner

8 months ago
rating 1.0
Amazing staff clean units and great prices. Then come to find out there are people living in there unit and staff does not care.
See all Reviews
rating 3.0
22 Reviews
Write a Review

Mike H.

4 months ago
rating 5.0
Irene was nice and polite, quickly directed us to a storage unit. She was very gracious and talked to my wife and me while completing the paperwork. Did...

Trista T.

6 months ago
rating 1.0
DO NOT STORE HERE! Terrible facility if you are looking for a secure spot to store your belongings. Paying almost $200/month for a parking spot you would...

Adam W.

1 year ago
rating 1.0
MY rv got broken into. The thief's even Cut off my catalytic converter. I get that it's park at your own risk but when I asked the office if they had any...
See all Reviews
  • 24 Hour Cameras
  • Boxes & Supplies
  • Drive-up Access
  • Online Bill Pay
  • RV, Car, Boat
  • Truck Rental