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Keylock Storage

450 S Maple Grove Rd, Boise, ID 83709

Office Hours
MON - SAT9am - 6pm SUNClosed
Gate Hours
DailyOpen 24h
Google Reviews
rating 4.1
Write a Review

Justin W

5 years ago
rating 5.0
Affordable Storage is just plain awesome. They really care about their customers and keep the facility looking good.

Roc Pilon

5 years ago
rating 5.0
Great facility! Friendly customer service.

David Hoelscher

5 years ago
rating 5.0
Great staff, competitive prices and clean, secure grounds. Will definitely check with them if I'm in meed of another storage unit.

Mary Webb

5 years ago
rating 5.0
Had a terrible time logging into my account. Jennifer was awesome in getting to the right people to resolve my problem. She deserves a high five.

Barrow Windermere

4 years ago
rating 5.0
The rates are lower than others around and it's a secure facility. The manager was kind and helpful. I thought they had great customer service.

teddy wilson

4 years ago
rating 5.0
Great customer service. I would rent there again.

David Ackerschott

4 years ago
rating 5.0
Respond First Aid Systems appreciate this safe Storage facility. Clean and the staff is always friendly and helpful.

Bluesterman Nunya

4 years ago
rating 5.0
My experience at Keylock Storage on Maple Grove was great! Any question I had got answered, my slightly unique circumstance was understood and accommodated and the price I paid for the unit I had was fantastic. My goods were in an 18x10 unit and were undisturbed and undamaged during the 3+ months they lived at Keylock. The photo is of my goods in my unit after the great guys from CaseBoise loaded them in back in August. A shout out to them and to Angel and Brenda @ Keylock. The Bluesterman

Bret & Laurie Silver

4 years ago
rating 5.0
Really nice and clean facility! I was pleasantly surprised when I walked in. Brenda was very helpful, knowledgeable and friendly.

Tom Cox

4 years ago
rating 5.0
When I visited the Maple Grove office, I noticed the outside was clean and there was plenty of parking. The units seemed to be in good shape as well. When I went inside, I noticed that it was clean and neat. Brenda greeted me with a smile. She answered my questions about unit size, pricing, and insurance. She has a thorough knowledge of her job! Although I did not rent from Keylock Storage, I will recommend it to my friends.

Sybil Cox

4 years ago
rating 5.0
I found my experience investigating the possibility of using Keylock Storage very informative. I was explained the conditions of the rental contract and the billing procedures. Brenda also clearly explained about how the late fees were assessed and the consequences for me. Brenda was pleasant and made it easy to ask questions and was never intimidating when explaining the regulations for Keylock Storage.

Mike Perry

4 years ago
rating 5.0
Very friendly and knowledgeable staff. Thank you for the great service Alesha.

Scott Browne

4 years ago
rating 5.0
I called around to several facilities today. KeyLock is very price competitive with the added benefit of an imaculate facility. The lobby was clean and welcoming and Alicia was friendly and efficient. Great experience so far. Highly recommend.

Aj Osborne

4 years ago
rating 5.0
The office looks amazing and the staff were great. Glade I choose this place and would recommend it to anyone!

Ben Egbert

3 years ago
rating 5.0
Keylock is a very clean and safe storage facility. Chelsea is always friendly and looks out for her customers. As a Realtor in the Treasure Valley I know when I refer people to Keylock they will be taken care of. Each customer is treated with kindness and professionalism every time.

Chelsea Johnson

3 years ago
rating 5.0
Absolutely outstanding facility! Very clean, well kept, friendly staff, and competitive prices. Will definitely recommend to anyone I know with storage needs.

Tanner Allen

3 years ago
rating 5.0
Very nice, clean, secure facility, nice staff, good prices and 24 hour access... can't beat it!

Dan Vikes

3 years ago
rating 5.0
Keylock Storage in Boise is one of the best storage facilities I have encountered. Chelsea is great! She is very personable and a delight to work. The facility is top notch and I would recommend this facility to all my friends and family.

Alicia Wilkinson

3 years ago
rating 5.0
I went in to Keylock on Maple Grove a few times to check out the facility for future use and the onsite manager Chelsea was very helpful and kind. She explained the monthly costs, set up and the ease of use of the keypad at the gate. I would recommend this facility to anyone!

Natalie AngelineAndMars

3 years ago
rating 5.0
Friendly and knowledgeable staff. I've never seen a storage facility so clean!

Chelsea Belmonte

3 years ago
rating 5.0
Absolutely love the level of customer service here! The policies are well written and explained. No extra fees or worry of auction if you pay in time. Love the auto pay feature! Facility is clean and well kept. The manager went above and beyond to explain the lease in detail. I love the amount of security as well.

Amy Howell

3 years ago
rating 5.0
Chelsea at Keylock storage is very helpful and a great face for the company. Ive had two units here the last several years finally got down to one and now am able to be free of storage completely. My experience with the facility and company has been great, I highly recommend them! If Im ever in need Ill chose them again without hesitation!!!

Dave Forsberg

3 years ago
rating 5.0
After using several storage units for my work Key Lock Storage on Maple Grove in Boise is by far the best. I am there almost every morning and afternoon and the facility is always clean and well lit. Chelsea is amazing. I am always asking her to help me with deliveries as we have several units there and she is always accomidating and has never said no. If you are looking for a storage unit try this location, you wont be disappointed.

Ryder Barns

3 years ago
rating 5.0
Amazing customer service, free popcorn, and a clean facility. Chelsea explained all the details very well and gave me a tour of the units. Would highly recommend this location to anyone.

Ashley Adams

3 years ago
rating 5.0
Super friendly, amazing service! Was offered free popcorn and coffee. Very informative and knowledgeable staff. Extremely competitive prices and great specials going on! Highly recommend. They truly care about the facility and their customers

Brian McGann

3 years ago
rating 5.0
This location is great, it's half way between my home and work. Amy was very helpful and super friendly! I now have more money in the old bank account now since changing to Keylock Storage.

CSirizarry79

3 years ago
rating 5.0
Set up my account online, super easy and detailed information. Showed up with my U-Haul fully packed up and ready to unload, gate code worked like a charm annnnnd theres a random lock on my unit. Double checked all of my emails and lease information and it shows its my unit. Now Im stuck with renting the U-Haul for at least another 12 hours until the office opens up. Wicked bummer. Ill change my rating based on the service I receive in the morning. ****Update...I definitely overlooked the part in the paperwork where after renting online, theres still a requirement to go to the office to finish paperwork before unit access is given. I appreciate the help!

CSirizarry79 .

3 years ago
rating 5.0
Set up my account online, super easy and detailed information. Showed up with my U-Haul fully packed up and ready to unload, gate code worked like a charm annnnnd theres a random lock on my unit. Double checked all of my emails and lease information and it shows its my unit. Now Im stuck with renting the U-Haul for at least another 12 hours until the office opens up. Wicked bummer. Ill change my rating based on the service I receive in the morning. ****Update...I definitely overlooked the part in the paperwork where after renting online, theres still a requirement to go to the office to finish paperwork before unit access is given. I appreciate the help!

Cole Vdk

2 years ago
rating 5.0
Megan at Keylock storage was awesome to work with, very professional, and helpful. Would highly recommend!

Kimberly Snow

2 years ago
rating 5.0
I am always wary in storage spaces. I expect poor levels of cleanliness and grumpy staff because let's face it - I wouldn't want to have to do some of the tasks associated with this job! Perhaps that's an unfair preconception, but that's typically what I expect. But not here. The level of customer service that I have experienced has been above and beyond and the place is CLEAN. The policies are well written and explained. No extra fees or worry of auction if you pay in time - note the key phrase, some of you poor review writers - IF YOU PAY ON TIME. If you don't pay your car loan on time, then bank assesses you a late fee, yes? Jeez, it's not that hard. In any event, the place is clean, I feel like my stuff is safe and Amy went above and beyond to explain the lease in detail, including the possibility of late feeds, which is just common sense.

Karin Merritt

1 year ago
rating 5.0
Holly helped my husband and I find exactly what we needed! Great customer service, 10/10 would recommend.

Melissa Bain

1 year ago
rating 5.0
I am a new customer of Keylock and The person that helped me in the office was friendly and helpful. She took the time to answer all the questions that I had. The sign up process took a bit of time but was not difficult. The property had good surveillance and was very clean and neat.

Amie Emstrum

1 year ago
rating 5.0
Had such a great experience coming to this storage facility! Alicia is so helpful! Thank you for making this process easy :)

Michelle Foster

1 year ago
rating 5.0
This place is great, with awesome staff and is very safe & secure.

Linda Barton

1 year ago
rating 5.0
My husband and I are moving to Boise and needed to secure a storage unit. Holly at Keylock Storage was so helpful! She was very friendly and helped us determine what size unit would be best. We had to set this up from the east coast, which can be very stressful, and Holly made it easy. It was great that I could pick up the phone and call her if I had a question. We are very happy to be renting from Keylock Storage. Thank you Holly!

Barbara Lunsford

1 year ago
rating 5.0
Today I came into your facility because I am tired of high rate increases at my current place after being there 2 years. Alicia was most helpful, patient, curious, and fun. She is deffinently an asset to your business. Refreshingly!

Alexandra Pless

1 year ago
rating 5.0
Holly made things super easy and fast and she had all the answers to my questions!!

Fer-Nando's Place

1 year ago
rating 5.0
Holly was super friendly and professional. I was in and out there in 20 min or less. The facility is clean and accessible. I would definitely recommend.

Chaz Glendenning

1 year ago
rating 5.0
Super affordable. Kind and quick service. Ill definitely recommend to others in need of a storage unit.

Diana Moyer

1 year ago
rating 5.0
Facility is very secure & staff are friendly & knowledgeable. Prices are fairly decent. You are required to purchase their storage insurance which is about an extra $10/month.

Alexis Shank

8 months ago
rating 5.0
Very easy to work with, customer service was awesome and I enjoyed the staff. Not to mention the storage units are clean. Holly was very friendly and professional. She made everything an easier and stress free process!! 10/10 Recommend! :)

Carlee Bell

8 months ago
rating 5.0
Absolutely love Keylock storage! I feel very confident with storing my things there because I can trust the owners and staff to literally keep it under lock and key! Theyve done such a great job at making sure everyones units are safe!

Kendra sutton

8 months ago
rating 5.0
Great prices, great assortment of storage sizes, very clean units. The manager, Holly is very helpful and friendly. Highly recommend.

Maranda Atkinson

8 months ago
rating 5.0
Seriously the best place! The lady at the desk is amazing. She is super friendly and was able to get me into a storage unit quickly with no problems!! Highly recommend.

Riley Lucas

6 months ago
rating 5.0
Key lock Storage set a bar of expectations that I didnt think a self storage company was capable of. From the moment we walked in, we had a very pleasant interaction with Holly. We were heard, shown only what we were interested in, and had a very quick and painless experience. Holly was very thorough explaining the contract, and what to expect from her as a manager and us, alike as tenants. Positive, good vibes throughout the entire process. Go down and see Holly at Key Lock, for all your storage needs!

Trevor Zion

6 months ago
rating 5.0
Checking process was successful and easy. Holly helped me and did great!! Have my approval!

Amber Heath

6 months ago
rating 5.0
Love this place, the lady at the front desk is an amazing person and so helpful with any questions or concerns!

Brandon Nelson

6 months ago
rating 5.0
Holly was awesome! Answered all my questions to my concerns! Will be returning

Stevens Gordan

4 months ago
rating 5.0
Excellent place to store your stuff im very happy...

Abigail Atkinson

3 months ago
rating 5.0
Holly was extremely helpful and so nice!! Great service. Facility is clean.

mike barrett

5 years ago
rating 4.0
24 hr access. Decent prices

Sylvia Wilson

5 years ago
rating 3.0
They did send out letters re the increase. Yes it more than doubled; it was about a 55% increase. I was in the slower-than-intended-process of moving out of a more expensive place that keeps raising it's rates. Now "Affordable" is more expensive. It's still a bit cheaper than where my husband's storage is though. It is expensive to move to another; that's what they're counting on. I needed to deal with my stuff anyway so it is good incentive to get a movin'! I'm not moving the remainder of my things over to "Not Affordable" though; they're cheaper where they are.

nathaniel eggleston

9 months ago
rating 3.0
Fantastically smooth operation and very clean units. I would give five stars but the panic initiated by all the rules and threats of fines is a bit overkill. It's a storage unit, not the Mormon temple. It needs to function and people are paying a premium price for storage the least you could do is let people use the dumpster.

Robbi Trottier

5 years ago
rating 1.0
I just received letter telling me my unit rate would raise from an "affordable" $75 a month to more than double "unaffordable" $166 a month. I am disable and have to find a place to move my things in this freezing snowy weather. Beware, this is neither affordable or convenient. 1/04/2017

Jennifer Stover

5 years ago
rating 1.0
We never received a notice stating our storage unit payment was going to be increased by 66.00. It was just automatically deleted from our checking account. We inquired about the payment today and they informed us of the increase. (Apparently the facility was sold). We are not staying! We have called other facilities in the area and for the same size, they are considerably cheaper. The grounds are NOT maintained. They haven't plowed or put ice melt down and as of last weekend, there is still inches of packed ice all around the units and on the roadway. It would be very difficult to even get to your unit if you were in a little car. My advice would be stay away of this place.

CourtneyBGoff Dani

4 years ago
rating 1.0
When signing up had a great experience with Brenda and units are really nice. qualified for first month free and ended up being charged for a full month which over drew my account. Instead of being an ethical business and recognizing their actions and what it had caused we have had a run around for a month with no resolution. Showed bank statements showing over drafts fees and still nothing. When speaking to representatives on the phone they were rude and snappy. This has by far been the worst company I have dealt with and would never recommend them.

Richard Harwood

4 years ago
rating 1.0
When I came back for my items I made sure to give 2 weeks notice that I was leaving the unit. When i picked up my items there was a mouse nest in one paintings. Which haf been eaten. They called me 4 days after I removed my items to tell me I needed to sweep. I still had 4 days left on my notice. Then when I went back to the unit with 2 days left the attendant drove out to the unit and back to tell me to go back to the unit and resweep. It was 26 degrees outside!! Angle, the attendant at the desk then drove back to the office while I walked back. She then left me waiting at the desk for more then 10 minutes while she typed up who knows what. There needs to be a faster more customer friendly way to treat your customers. I am ashamed to have done business with this company.

WATCH TOWER

4 years ago
rating 1.0
Before Keylock took over the place it was really great! But when they came the first thing they did was jacked up the prices and unbelievable huge amount. Then in just a few months they jacked them up again. I could see how they were going to run the place so I got the hell out ASAP! There is nothing special about Keylock that you can't get from other storage places for less money. I would not recommend Keylock to my most hated enemies. Do your self a huge favor and drive on by these money gouging bastards.

Courtney goff

4 years ago
rating 1.0
Awful. Charged me for first month free , will not pay me back and sent me a letter six months after stating I won the worst lottery ever . Rent was raised 60 $ out of nowhere! Still havent been paid back! Now suing.

B. Anderson

4 years ago
rating 1.0
The first thing they did was doubled the prices on all the locker. Not a good start. I would definitely look around before going to ANY of the keylock storage places. They are not climate controlled so thing melt in the heat and freeze solid in the winter. They have very poor lighting so take a bright light if planning on seeing anything you have stored there. Other than that, They are like all the rest. They don't do anything noticeable what so ever. I recommend that nobody rent from them.

Sensi Wolf

3 years ago
rating 1.0
My account is set up for auto payment, they chose not to withdraw the funds and called me the day after it was due charging me a late fee. They called at the end of their business day on a weekend then "overlocked" me out, meaning even if I could get through the gate they put their own locks on my unit locking me out and charging me additional fees. I also filed a complaint with the BBB to make sure others know about their actions.

·Vina Martinez·

3 years ago
rating 1.0
This storage company has the worst customer servuce!! Not only did they refuse to contact me only because I wasn't on the account, but I did have Power of Attorney over the person's and my property, the manager pretended to be just a regular employee to avoid having to deal with me. The storage facilities negligence resulted in my friend losing a whole "truckload" of their property to the movers before making me pay $224 to gain Access to the property this is the most ridiculous decision making this storage company has ever made. Please whatever you do ,do not rent space here ever!! Unless u want to pay for ur property to get stolen from you!!! (Pictures are what the unit looked like after they went through it)

Dani Hayden

2 years ago
rating 1.0
Since becoming Keylock, previously known as Affordable Storage, theres been changes in contracts and unreasonable price increases as well as vanishing employees who work inconsistant hours of operation. Do not recommend.

Nancy Gildersleeve

2 years ago
rating 1.0
This place lacks professionalism beyond belief! We only stored our items for 12 days, in the largest unit they have on the property. After finding a closer storage property that had a larger space for half the price we put our 5 day notice as required by the lease. Amy proceeded to try to say that it wasnt possible because it was 1st of the month and we would be charged the whole month no matter what. After making her aware of the actual date, she then tried to tell us that we would be charged the prorated 5 days but only had 4 days to remove our items because the 5th fell on a Sunday and she wouldn't be there to sign the move out papers, refused to give us corprates number, locked us out two of the five days for random reasons and tried adding additional fines through out the process. Update: I have been moved out of my unit for a month and they are still trying to charge me for this next month.... they are CRAZY! P.S. I wish whoever Chelsea is was the person helping me but unfortunately AMY IS TERRIBLE FOR BUSINESS AND SHOULD DEFINITELY BE LET GO FOR HOW UNPROFESSIONAL AND UNORGANIZED SHE IS.

Ben Hornecker

1 year ago
rating 1.0
Overcharged me for a month and I've been waiting weeks for a refund. No one from management has even bothered to give me a call about it either.

Bailey Bright

1 year ago
rating 1.0
Called two weeks in advance to update them on us moving out. The next month we were charged almost 400 dollars for the following month after we moved out. They said they didnt know why but they will refund us but it will take several weeks. My question is if you knew I already moved out then why did you charge me for the month afterwards? Seriously.

Tessa Hooper

8 months ago
rating 1.0
I DO NOT recommend this place! I was forced to remove my belongings after I was informed of an incident that involved my unit. In which i had NO CONTROL over. I was given less than a week to remove everything from my unit and only had access during business hours,( which most of us have jobs, and couldn't just leave work... ) I was a customer to key lock for over a decade, and never gave them any problems. The people that run this place are a bunch of heartless scam artists.

Penny Poe

6 months ago
rating 1.0
Holly is a manager at this place and she is a liar! Lied to my face several times about how to achieve a reimbursement said she needed to do a walk thru and then when she told us to pull out of the fence she left. Said that because we were still on the property we couldnt get a refund but yet how are we supposed to get a walkthrough and be off the property. Then when I called and tried to talk to corporate she hung up on me! Never would I storage with this location all the other locations were more than helpful! Holly is just a liar I even gave her Victoria secret lotions because I thought she was being helpful little did I know the whole time she was lying.
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  • 24 Hour Access Upon Approval
  • 24 Hour Cameras
  • Boxes & Supplies
  • Drive-up Access
  • Gated Entry
  • Indoor Vehicle Storage
  • Interior Hallway
  • On-site Management
  • Online Bill Pay
  • RV, Car, Boat