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Office Hours
MON - FRI9am - 6pm
SAT, SUN9am - 5pm
Gate Hours
Daily6am - 10pm
Storage Customer Reviews
Sean Browne
3 weeks ago
Have been using A1 on Bascom for years now. Moving and needed to add a new unit for a few months. Could not have been easier. These folks are great to work with.
Chris Whitaker
3 months ago
Outstanding service by Catalina and Luis!! I've rented storage units for years in the past, so I have lots of experience with customer service interactions. These 2 were excellent. I highly recommend this facility
Stefan Hall
3 months ago
Friendly, and fast to get the unit sorted out. I've had experience with other companies, and the service here just blew them away. Unit was also very clean and dry. I absolutely recommend A-1.
DeAnna Pursai
6 months ago
The experience was truly excellent! The staff were very friendly, helpful and courteous. The prices were competitive and the facilities are clean and well-lit!! I also appreciate that it's open until 10pm for drop-ins!! -DeAnna :)
Laughin Bug
8 months ago
Easy online rental process. Staffed with friendly, professional customer service representatives. Facility is very clean, SECURED and gated.
Connor Brereton
1 year ago
I cannot recommend this place enough. The security systems in place are excellent, the facility is well taken care of, and the unit was very clean and easy to get in and out of. Louis who runs the place is a really kind man!
vivek jain
1 year ago
Top notch facility and top notch people at every step. Patti for make reservations, Marco to show the property and Louis to sign the documents. Everyone of these were just great to talk to and interact with. Very customer focused and friendly.
eugene ely
1 year ago
It was clean safe and seemingly well managed. I wouldnt call it cheap but I didnt shop around either. Proximity was important. Id do it again but hopefully I dont have to!
Mike Meltzer
1 year ago
After doing some preliminary research, I came to A1 and met with Louis, who was very friendly and professional, explaining all the options, costs, etc. He even said some nice things about a competitor in the area when I told him I wanted to have at least 2 quotes. I went to the other place and the comparisons between the two were gigantic! No brainer, the facility is squeaky clean, iron gates, very secure feeling with my stuff there. Highly recommend A1 on Bascom Ave.
Kris Spencer
1 year ago
Kevin was very professional, friendly, able to explain/answer my questions and the facility was clean.
Tim Ahrens
1 year ago
The attendent was super helpful and friendly! And, I like their security setup there. Everyone has to pin in and out. A little pricey (that is the reason for the 4 stars), but it's San Jose CA, everything is pricey.
Veronica B
1 year ago
I stored my furniture here for almost 2 years and when I picked it up and unpacked in my new place, it looked as good as the day it went into storage! They took such great care of my furniture and I would highly recommend them and use them in the future.
Marq Lee
1 year ago
Secured units, friendly and professional staff, clean establishment and best of all...competitive cost.
Rebecca Martin
1 year ago
The managers at A1 Storage were extremely helpful and efficient as I had to have movers store my belongings. Everyone is kind and very polite as well.
alice pak
1 year ago
Louis and his team are fantastic at the Bascom location!!! He has been extremely helpful since I first rented a storage unit over 10 months ago and beyond accommodating. They have fast response time with any questions and/or concerns, and when I had to downsize into a smaller unit DeJanee was awesome making it seamless and convenient! Highly recommend Louis and his wonderful team!!
Molly Singer
1 year ago
The employees were so helpful and friendly.
It was my Dad's storage unit and he had recently passed away. They were so kind and compassionate. I would highly recommend using the Bascom storage center.
Judy Riddle
1 year ago
Customer service reps are always professional, courteous and efficient. They make the process easy!
adam rose
1 year ago
I love this place! Staff is super friendly and the complex is very clean. No complaints!
S Windle
2 years ago
The staff was very helpful, and patient, when I called looking for a storage unit. I didn't know anything about renting a unit, like what size, costs, accessibility, etc..
They listened to what I was trying to accomplish, explained some various options, made some suggestions, and before I knew it, I was down at the facility, keying in my own code, and then standing in my storage unit, all within about a 2hour time period! I would definitely recommend A1 to anyone in search of a great storage facility!
~ Sherri, Campbell, CA
Thomas Roberts
2 years ago
I utilized this storage company for many years with excellent results! Never any hassles over the unit or lack of hand trucks. Payment was automatic so again no problems.. I would recommend this storage facility to everyone!
S B
2 years ago
Having worked at a self storage company for 3 years and knowing the ins and outs, I can share with you this location and brand have it all in terms of providing excellent customer service, safe and secure features along with a CLEAN good looking property. The walls and gates that lay as the perimeter are high and each unit is alarmed. Bonus: Zero bums
Cynthia Nijmeh
2 years ago
I had an excellent experience with A-1 Self Storage. The staff is extremely professional and helpful. The facility is clean and well managed. My belongs were safe and in great condition when I took them out of my storage unit. I would definitely use this company and location again. I highly recommend A-1 self Storage in San Jose, CA
Ethan Koval
2 years ago
Excellent, supportive staff. Possessions felt very secure. Place was always kept clean with easy access to carts. Would definitely store things there again!
J Teague
2 years ago
Clean place, excellent staff, great management. I highly recommend this place for your storage needs. Two thumbs up
s. Auyeung
2 years ago
Great facility in good location. Nice stuff. Kevin called to offer options and good advice.
John Radanovich
2 years ago
This storage unit was very convenient for us. Always clean and safe. The team was always helpful and friendly. Highly recommend!
Tam Catkin
2 years ago
Great customer service. Clean storage units and organized and intelligent staff makes for a great place to store your stuff.
Patricia L Lopez
2 years ago
This storage facility is extremely clean and has the best employees. They are very courteous and helpful.
If I needed storage again, I would definitely come here.
Markus Hummel
2 years ago
Louis and Kevin keep this storage facility in excellent shape. This facility is extremely clean and rodent-free. I have seen many different storage businesses and this is one of the BEST. I highly recommend.
Mike Park
2 years ago
If you get a rental unit test the lock before you sign. I got a really badly aligned lock!
Michael Bronson
2 years ago
The place is good for long term if need be, but make sure to secure your rental rates. I was there nine years and never received any kind of break, only rent that increased every other six months. Started at $99 a month, but the last three years paid over $200 a month. Its hard enough to live in the bay not to be reaped by storage, but the team on property are some of the best couple of guys ever. The property manager, Louis is awesome, always there to help for any questions.
Richard Alayra
2 years ago
Process was very easy and they were very helpful with any questions. Facility is very neat and clean.
Steve Bennett
3 years ago
Clean storage facility. Staff is chearfull and helpfully. No problems at all. The only reason I don't give them 4 stars is there has been no need for them to be outstanding. Simply solid performance.
Cheri Monique Massaro
4 years ago
Good people. They put up with my craziness very well. Very understanding! Luis and Kevin are good guy's! :)
Misty Singer
4 years ago
This place is very clean, n Luis was very helpful with the entire process. Access hours are as late as 10pm. The doors to the unit is secured with your gate code. You must give 7days notice before you move out, and they do not prorate your bill if you pay for the next month. Other than that I'd recommend this place to anyone.
Dave Gilbert
4 years ago
Great experience over the phone and then on-site, in person. Carlos and the staff were super-friendly and helpful. What a professional operation. And the whole facility is clean and secure. Also, great location!
Dina Vaz
4 years ago
A great storage facility ran by professional, helpful guys. I'm hoping corporate office will step up their game with an updated AC system.
Eric Hildebrand
4 years ago
So far so good. I've had my unit for over a month now. I feel my items are safe and secure there even with the little lock they have. I like the keypad enter and exit system for the gate. The automatic monthly payment is great. No worrying about a late payment if you accidentally forget the day you rented the unit on. Friendly, helpful management. Excellent location too.
Allison Turner
4 years ago
I was pretty satisfied storing my stuff here for almost a year. I was referred by my husband, who had stored stuff there as a bachelor. Security was good. When a friend of mine made a mistake about the codes, I got a prompt call from the staff to make sure everything was alright. My only complaint was early on when a building repair that happened during the major storms caused a smell. It was temporary, and the staff did a great job investigating and talking me through it. I only stopped using their services because I moved and no longer needed extra storage. I would refer friends to this storage facility over others.
John Rodriguez
4 years ago
Is storage facility seemed very clean and spacious except for the RV's that park in the storage area's. I don't know if your aware of this problem but it seem's like a homeless encampment even during business hours.
Also we just rented on the 3rd floor that doesn't seem to be temp controlled with A/C. Very HOT on a summer day!!!!
Joyce Cammisa
4 years ago
I just cleared out my storage locker after using A-1 for several years. I always felt like I was treated with courtesy, respect, & fairness. I was also impressed that the place was well-maintained ~ always clean & well-lit. They are also efficient ~ I had their payments set up on auto-pay & wasn't able to stop payment in time on the last check, so they accidentally received one more payment than they should have. Instead of just cashing it (which I think many businesses would have done), they immediately contacted me & asked if I'd like to pick it up or have them shred it ~ very impressed!
Don Ganton
4 years ago
We rented two storage spaces to store some stuff while we were looking for a new place. This was my first experience renting storage space. Everything was great from beginning to end. They took care of us when we signed up and when it came time to move out. Our spaces were clean, dry, and rodent free. Would definitely recommend this business.
Erik Knepp
5 years ago
I have been with these guys for quite some time. They have always taken care of me and treated me like a valued customer. I find comfort knowing that my belongings and valuables are always in good hands. Louis and Terry rock!! Good vibes from both of you as well as the rest of the staff. Thank you for all of your excellent service.
Rob Demara
5 years ago
I want say and comment on Louis and terry as showing outstanding customer service as well as going beyond there duty as a regular employees!! They should be promoted or paid more than what there getting as they have helped me and my wife out with great poise and with care making us feel at home and keeping us as long term customers
Tiia Murphy
5 years ago
Most amazing customer experience! Facilities are really clean and safe. I would highly recommend for any storage needs.
Marc Lugo
5 years ago
Loved this place. I recommend it to all my friends looking for storage. Louis, Terry, and LeAnna really took care of me and my items in storage. They did a great job of making us feel comfortable and that our stuff was safe.
Michael Janse
5 years ago
Great staff and clean site. Much better security than competing storage facilities I've seen.
Danny Jessup
5 years ago
Very friendly and helpful. They went out of their way to assist me and provide me with the best possible price.
Jennifer McNally
5 years ago
Super clean and friendly and helpful staff. Easy to get in and out. Highly recommended!
Carol Zizich
5 years ago
The staff goes above and beyond with great customer service! Grateful in my decision to use this facility. Keep up the goodwork!!
Nola Williams
5 years ago
very nice lady help me some boxes for my pictures and told me about storage rate and what will be the best one for me she was so nice and a great smile. ..leann thank you
Susan Cope
5 years ago
Wonderful place. Nice and clean. Great staff, considerate, helpful in phone or in person.
Would highly recommend!
RoadSport USA
5 years ago
Terry gave me 5 star service! Our home has water damage so we needed to move out of our garage fast. Terry made the process fast and painless. She's such a nice person too. I would highly recommend A-1 Storage to anyone who wants a safe clean nice place to store their property.
Tracy Carr
5 years ago
I've been renting here at A1 for 6 months..Louis was very helpful. It's a very nice and clean facility..I would highly recommend it.
carlos arrioja
5 years ago
They treat you like family, I would'nt go to a different place to store my items .
Diana Martin
5 years ago
Storage unit is very clean, representatives are friendly and helpful. Dollies are always in good order.
Amanda Anderson
6 years ago
I have used this place over the last 15 years and Terry and Louis have always given the best customer service always. Very clean, friendly and easy access. They do not make it challenging to sign up or cancel. Best storage in town! Thank you
Robert Olocki
6 years ago
Ooops. See what happens when your technology challenged. You accidently give a negative rating instead of an awesome one. This place is great. They are there for all your needs. Cleanliness is supurb, Emilia does a great job keeping thr pkace clean. The staff Terri, LeAnna, and Louis are fantastic. If you are considering moving your storage or need storage now or in the future, A-1 is the place to be. See you there.
Ricardo Wanka
6 years ago
Louis, Terry and Leanna have been great to work with at A-1 storage. They are professional and have always been friendly and attentive to my needs. I would highly recommend this location for the excellent service I have received over the years.
Duane Handley
6 years ago
The customer service ia amazing. Terry and Louis and Leanna know what their doing. Facility looks clean and well kept. Love being here. I have been renting here since 2003. I have been a happy long term customer. I Would recommend friends and clients who will need storage.
Betty Boops
6 years ago
I rented from here several months ago and was a very happy customer. The facillity was clean Emilia does an excellent job. The office staff Terry, Louis, and Leanna always go above and beyond for their customers. I would use them again in the future should the need arise.
George Goodwin
6 years ago
Louis and Leanne and Terry are very professional and extremely courteous. The lockers and grounds are always well maintained. This gives me a sure feeling that my belongings are very secure and safe . Because of them I rate A-1 a rating of 10 on a scale of 10.
Anita Torres
7 years ago
My experience at A-1 Storage was great the facility was very clean and the workers were very helpful and im recommend my family and friend to go there if they ever need a storage
Olga N.
1 year ago
I've been using this storage facilities for many years. My items are well looked after with monitoring systems and a staff that's on top of it!
The...
Franc C.
1 year ago
Just found a great unit for my storage needs today.
Awesome staff with wonderful customer service!
Alexandra C.
3 years ago
I really never thought I'd be leaving a review about customer service at a self storage facility. (Because how much contact do you really expect to have...
Storage Facility Amenities6 Amenities
- 24 Hour Cameras
- Boxes & Supplies
- Business Center
- Climate Control
- Drive-up Access
- Online Bill Pay
H B
2 weeks ago