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Office Hours
MON - FRI9am - 6pm
SAT, SUN9am - 5pm
Gate Hours
Daily6am - 10pm
Storage Customer Reviews
J M
3 weeks ago
A1 Self storage hotel circle has the best customer service with Darlene working there. Always friendly willing to help. She is the reason I had kept my storage there for more than 8 years. Would highly recommend them above anybody else in San Diego.
Dani
4 months ago
Cleanest storage unit in SoCal. My former storage unit was double the price and half as clean. Darlene is the single best employee -ever- and she makes sure everyone is happy, the grounds are clean and safe, plus she always greets me with a smile and remembers my name. The fact that the employees are paying such close attention is -fantastic- and that kind of community is something that can not be overlooked when choosing a storage unit. After all, renting a storage unit is like renting any other community shared space, we are all responsible to make sure bugs and rodents stay out! The culture of this storage facility is that everyone takes care of everything together, and Darlene is truly the heart of it all!
Beakal Asefa
8 months ago
Simple to setup, central location and reasonably priced. The front desk was accommodating when I needed help (thanks Darlene).
Christine E
10 months ago
I am so happy to finally be out of Morena Storage and at a much better storage facility. This place is CLEAN, easy, no issues to get in, no stresses to go to your unit, oh- did I mention CLEAN!!...Last the nicest people working here. I had spoke to Idalia on the phone. She took her time and explained, made recommendations and held a unit. I came in the next day....and, she walked me around, explained how it all worked. I rented my storage....left and came back later in the evening. She made sure I knew what to do. WOW!!! Finally, EXCELLENT customer service!!!!
I give them a 10...across the board. Don't think twice- this is your storage. Even my boys said, this place is way better!!
I'm so happy....thank you Idalia!!!
Vivian Valois
1 year ago
I had an amazing experience with A-1 Self Storage. All the employees are very kind and all the time that I needed help with something they helped right away. Im very happy and the next time I need to put my stuff in for sure Ill choose them again.
Vvian
Catherine Rathbone
1 year ago
The staff here really goes above and beyond to let you know you are a valued client. They genuinely care about keeping the facility safe and clean.
Erwin Green
1 year ago
Actually this is my second time using this facility. I was able to reserve the unit over the phone. The next day I went to the facility and the agent there was extremely helpful and friendly. I couldn't ask for a better experience!
Shannon Truax
1 year ago
The staff here was so friendly and accommodating. I kept my stuff in storage for almost 2 years. They have great customer service and the facility is kept clean and nice! Very safe.
Lisa Mata
1 year ago
Idalia made the process of renting a storage unit so easy and smooth. She listened to my needs and even remembered she had a recent opening closer to the entrance that made moving my household into a smooth process. She was so on top of my reservation beforehand and followed up when she said she would. Overall this was a great experience thanks to her!
Jonathan Haynes
1 year ago
I used A-1 Hotel Circle for around a year and it was an incredible experience all around! The place was spotless clean, the elevators worked well, and there were always carts to use. They were incredibly easy to work with reserving a unit and using auto-pay.
ASHLEY RUIZ
1 year ago
I was able to book for my unit 10min before this place closed, Darlene was super above and beyond helpful!! She demonstrated how to use my code and helped me in a swiftly and efficient manner!
Terianne Ballard
1 year ago
Great experience renting storage for the past year & a half. The staff is great & I felt my belongings were always secure. Will definitely use again during our next move.
SirenSkirts
1 year ago
This place is awesome! I've had to use them twice for my business. Always clean, professional, and accessible. I feel safe and the facility is top notch. The office has a ton of moving supplies to buy. The best part is the staff, in particular Darlene!! She's the best in every way. Ask for her, tell her Monique sent you from this review. You cant be in better hands than with her!
Max Reinke
1 year ago
I was so incredibly impressed with the customer service at the Hotel Circle South. They were friendly, conversational, pleasant and extremely helpful with the myriad of questions that I had. I wish I was as pleasant in my job on a day to day basis as the employees at this location!
Lyman Minugh
1 year ago
The first girl, I can't remember her name but it was unique like mine... but she was so helpful and very sweet... and also very informative she was perfect. Then the manager was joyful and so helpful also great team of employees so far. Thank you for everything!!!
Thomas Newmann
1 year ago
Excellent experience with a very friendly face to greet you. Very supportive and a place I can trust to store my belongings.
Robert Kalaf Jr (Bobby)
1 year ago
I say this stuff to any potential customer I see being shown units when I'm there and I decided that I should share it here as well... This is by far the most professional and friendly staff I've ever dealt with regarding personal storage. I don't think it's possible for Darlene or Dalia the two office employees to have a bad day and if they do they certainly hide it well and behind smiles and bubbling outgoing personalities. But even when dealing with the harshness of pandemic realities, they'll still maintain a smile and treat you fairly while being professional and clearly outlining options and suggestions if you do happen to be late or fall behind. But not only that boys and girls, this is probably one of the cleanest facilities you'll ever deal with in a metropolitan area. It's swept daily to maintain a cleanliness standard but also to reassure all the tenants that the property is walked daily so we know it's secure. If you need storage that's easily accessible to an MTS bus line and/or trolley station, and has plenty of parking to load and unload you would be remiss and not venting here or at least taking the time to see what's available and have the pleasure of meeting one or two pretty awesome people in the process. And cherry on the sundae, The rates are pretty dang competitive for downtown San Diego!
Liza Ferrier
1 year ago
The people were friendly and helpful, yet careful to obey Covid rules and cover with insurance and disclaimers. I am happy with the space I was given, and except for a balky lock, have had no problems.
Carolyn Tipton
1 year ago
My unit was burglarized 1 month after moving in. There are NO security cameras inside building. If unit lock is broken an alarm goes to office only and if after hours nobody notifies you until office is open again. Apparently 2 other tenants were burglarized that same weekend. Although mgt. Suspected another tenant because he used his door code at same time tenants were broken into after office hours they did not call police. They just terminated his tenancy after checking his unit. This is a bit perplexing. Just doesnt add up. He knew right where to look at back of unit for what he took. No boxes opened. Never experienced such lax security at any storage unit as this one.
Daniel De Leon
1 year ago
I have returned to to this storage location time after time. The customer service is one of a kind (that is you Darlene). I can't express how clean and neat these storage units are. The whole place is air conditioned, which makes for a cool move in or move out and keeps my precious possessions from melting on sunny days. The added security code at the entrances provide a peace of mind. There are also dollies available for use. The loading docks make for easy access to the storage building. The monthly rental price and amenities are a steal and we'll worth looking into. When you are there, ask for Darlene because she will help you make this process a very positive one. I will and know that when I need storage space, I will be returning to A-1 Self Storage off of Hotel Circle. Storage can't get any easier than this.
divinity daley
1 year ago
The manager was very knowledgeable and friendly. She made the experience pain free!
Emily Porta
2 years ago
The storage location is nice. My unit is very accessible. The office staff are great. My biggest/only issue is that I rented a 10x5 unit online and when I showed up, the unit I was assigned was probably more like 9x3.5 maybe 4 ft. Its much smaller than what I expected. I have to either rent a second unit or upgrade to a 10x12.
Leah Niswonger
2 years ago
Clean and safe facility. Friendly and helpful staff. I would use this facility again.
Michael Passaro
2 years ago
Left my stuff here for three months while I was in London for work. Darlene and team did a great job. They made everything so easy. Highly recommended!
jboca1973
2 years ago
This place amazing Darlene the front desk lady was awesome. Always took care of people when they asked her. Great attitude.
Samuel Mohareb
2 years ago
Very friendly and professional staff, the property is very clean and safe, surrounded by surveillance cameras everywhere. I am very satisfied with the service, however, the prices are quite high.
Lynn Jaffe Shauger
2 years ago
The staff are great. The hours are the best in town abd, the facility is clean and well managed. If I need storage again I'll go back.
805calimbo
2 years ago
Amazing customer service! Darlene went above and beyond when we were moving in and out of our storage unit. She worked with us when we needed it. Making it so much easier moving in and out.
She was so sweet to our family. Very highly recommended!
The unit was spacious and clean.
We used the unit for 5 months while we were out of state. No problems at all. :)
C.
2 years ago
A friendly lady named Darlene, has worked for the kind family that owns this establishment and they have won many awards for their superior business ethics. The property is very clean, comfortable and easy to store securely ones items for a low monthly fee. Works for me!
Amanda Russell
2 years ago
I just moved my stuff out of a 5x10x10 climate-controlled unit. I needed somewhere to keep my life while I was on the road for a year.
Not only was the team professional and polite, they were human. Darlene answered all my questions, whether it was in person, over the phone, or over email, and never made me feel like I was wasting her time, taking too long, or just a nuisance. And I can ask some pretty annoying questions.
The sign-up process was easy: buy a special lock (not a basic padlock or something from Home Depot), sign the paperwork, I opted for insurance, and suddenly I had a unit. Moving in was easy. Moving out was easy.
The stuff I didn't want anymore was donated, as I wanted it to be - and they took care of those arrangements for me. I'm not generally one to write reviews, but when Darlene said I'd get an email about it, she's such a genuinely good person that I told her I would - and would've felt bad if I didn't follow through.
So thanks, Darlene and team, for being worth a review. It was a pleasure!
alison nakata
3 years ago
Darlene is always very helpful to me when using the storage. She reaches out to me even before I remember to call her. I am in Hawaii but my dtr attends college at SDSU. She has a little more than a year left and we will continue to use A1 until she graduates!! Aloha and mahalo!
Erinn Fraser
3 years ago
A-1 Storage in Hotel Circle was amazing. I felt safe having all my valuables there, they knew me by name, it was very clean and easy to access, and I would not hesitate to go back there again.
Wes Caldwell
3 years ago
Excellent service, friendly, knowledgeable staff, and clean, well lit facility with easy access to the storage units make this the best self storage facility I have ever used.
Charles Murin
3 years ago
Very kind and knowledgeable staff, clean and organized. Lots of space for unloading items and plenty of carts for moving things around. The space was perfect and suits my needs well. Perhaps a bit on the higher price end, but the quality is worth the extra money.
Joseph Awad
3 years ago
I had called A1 to inquire about renting a storage unit and was accommodated appropriately over the phone. I initially wanted a certain size unit but was told they didn't have any on the ground floor available. I bumped up the size of the unit in order to get an available unit again, at ground level.
When I arrived on site I was handling the paper work when I was given a card that had my unit number and location listed. I was a little surprised to see it was on the 5th floor. When I pointed it out, the gal there said she was sorry but they didn't have a unit for me at ground level. It had been a long day and I was a little frustrated to be told I was getting one thing on the phone and then something else on site. All in all, it was remedied by a reduction in the monthly rent which I believe was something they really needed to do to save face. The owner (I think) Darlene, called me the next day and offered the remedy and apologized for the mistake on there end. Also, a very wise move in my opinion. There is nothing wrong with admitting it when a mistake has been made and, nothing more irritating than when a mistake is made and followed by an absolute refusal to own it!
Christine L
3 years ago
Kudos to the staff at A-1 Storage. They are so sweet and helpful. The units are super clean. Highly recommend
Abraham Manning
3 years ago
This is a convenient location that is secure, clean and the staff is WONDERFUL!!!! Special mention to Darlene who has known my name from day one and always treats me with kindness.
Cheryll Cochrane
3 years ago
Very clean facility! Friendly staff--very helpful. I will definitely come back here for storage needs.
Maureen Dayuta
4 years ago
Quick and painless! Was able to secure my storage easily and ready to move my stuff in less than half hour of me coming in! Ray at the front desk was very friendly and courteous. He even waived the admin fee just because I waited a little bit before being helped since theres a customer before me.
The facility is easily accessed, clean and well maintained. It may cost a bit more than other storage facilities, but you get what you pay for! Highly recommend!
Diana Sampson
4 years ago
Darlene and Rana were absolutely amazing with customer service and patience while myself and my company had many back and forth communications with A-1 to secure a unit. Thank you!!! So refreshing!
Tyson Hoffman
4 years ago
Darlene at A1 is the best! She was always so friendly in passing & would ask if there was anything she could do to help. The units/facilities were ALWAYS clean and the solid concrete building provided consistent cool temperatures. Highly recommend!
William Bourquin
4 years ago
Great customer service and very caring staff!
Its a very nice storage facility.
Michelle Shea
4 years ago
The people at A-1 were very helpful and professional. I had a great experience working with them.
Cathy Crawford Miller
4 years ago
I would give this ten stars if I could! I rented two storage units when my mom moved to assisted living. After she died my sister and I spent several weeks sorting out all her things. Darlene and Rana were helpful, efficient, respectful, nice, and always greeted us by name. The facility is clean, organized and secure. There are cheaper self storage places in town but this one is worth the rent many times over.
Deby Heramb
4 years ago
Darleen and Rana are The BEST!!! Incredibly helpful and accommodating. We rent storage for several months each year and they go out of their way to get us the unit sizes and location that we need and make the rental process easy and smooth. They both have a smile of their face and the most helpful lovely attitude. Their service is top notch AND the facility is neat and clean inside and outside, and easily accessible. on the service road right off of the freeway.
Tina Kafka
4 years ago
This is a friendly, helpful, and supportive operation. They do more than open their doors to your "stuff." I can not imagine going anywhere else for this service.
Brenda Lee Flores
4 years ago
The customer service was superb. I was in and out in a short time. They were very knowledgeable and courteous. The storage facility is well kept and clean. I would definitely recommend.
Trisha Ferrand
4 years ago
Very friendly and helpful staff, But be sure to factor in a significant annual increase every year that you stay there.
Deby Heramb
4 years ago
Darleen and Rana are The BEST!!! Incredibly helpful and accommodating. We rent storage for several months each year and they go out of their way to get us the unit sizes and location that we need and make the rental process easy and smooth. They both have a smile of their face and the most helpful lovely attitude. Their service is top notch AND the facility is neat and clean inside and outside, and easily accessible. on the service road right off of the freeway.
Julio Cesar
5 years ago
Found this place online called the office. Talked to rana about finding the right size storage for me she was really. Helpful told me what she had available came to the office. Rana showed me the different size srorages she had for rent found the right one rented it overall I was really happy with the attention she gave me and answer all my questions and the building is clean easy to get around. And it is under surveillance 24 hours and even got renters insurance which makes me feel more confident would definitely recommend this place to my family and friends and to all people who are looking for place to stored. Your things thanks A-1 self storage from the owners to management to employee's you guys make a great team.
Wike Chalmers
5 years ago
Very nice personnel and the facility is clean well managed and prices are good. A bit more than others but keep in mind the location is convenient and easy access from main freeway.
Erin Hogeboom
5 years ago
Our experience with A-1 Self Storage, located on Hotel Circle South, San Diego could not have been better! The people working there are absolutely amazing, and so helpful and pleasant, and the facility is immaculate! We were moving across country and needed a place to store our things for a few months. They made the process very easy! And yes, you can fit an 18-wheeler into this parking lot! When it came time for us to move our things out, they were not pushy or trying to up-sell us, they were so kind and easy to work with. We will undoubtedly need storage again in the future, and we will go back here and recommend it to all of our friends!!
Barbara Ziegler
5 years ago
We were there for 27 months. The place was always clean and the staff very helpful at all times. If I ever need to store things again, hope not, I would certainly use the same place. Also I would recommend it to others who have storage needs.
Mandy Benham
5 years ago
A1 at Hotel Circle is very clean and easy to access. There are plenty of hand carts and flats to move your things in or out of the units. They are well located as well. The staff are awesome, especially Darlene!
Jeffrey Jenkins, DVM, Dipl. ABVP Avian
5 years ago
This is the Five Star version of self storage. Convenient location, spotless clean, air conditioned. The staff is great, friendly and helpful.
Warigia Njogu
5 years ago
Great and friendly staff and service. Always helpful and Darlene is very welcoming, making this storage facility my go to storage when I am in transition or when I just need to store extra stuff for a while. Its very convenient, clean and the lighting and temperature is perfect. The staff are outstanding. The best and if I could give 10 stars I would.
A Google User
5 years ago
Great and friendly staff and service. Always helpful and Darlene is very welcoming, making this storage facility my go to storage when I am in transition or when I just need to store extra stuff for a while. Its very convenient, clean and the lighting and temperature is perfect. The staff are outstanding.
David Potts
5 years ago
They are the best. What a great group of people work there. Darlene is always willing to help you with your storage needs. I would highly recommend this location.
Kathy Dawson
5 years ago
Best storage ever, been a customer for years, Darlene and staff are great, always pleasant and helpful, facility is super clean
Jacquelyn Kelly
5 years ago
Awesome facility, quiet and clean. Amazing service. Leo was great from beginning to end!
Thank you guys for making our move a little easier.
John Schneider
5 years ago
I had such a positive experience the first time at this location that I'm using them again. Their people and their facility are top notch. I highly recommend this place to anyone needing storage space in San Diego.
La' Tisma Brown
5 years ago
I have had a storage unit at this location for a year and some change now. The facility is always clean, the staff is extremely friendly, and Mrs. Darlene is AWESOME!!! There honestly would be days I would forget to call & make my payment so before I get hit with LATE FEE charges, the staff always made sure to call me & remind me of my payment. I have yet to have any issues with A-1 Self Storage. & I will be renting again in the future. I would highly recommend this LOCATION to anyone looking to store their property!
Julie Halliday
5 years ago
Darlene, and more recently, Leo, have provided some of the finest customer service that I've ever received, anywhere! I used A1 Storage on Hotel Circle for several years and was always greeted with a smile and an attitude that let me know they were there to help, whether it was letting me leave the exterior door open while coming and going or occasionally letting me use their private dumpster. I wholeheartedly recommend this facility!
Jamie Caltagirone
5 years ago
Just cleared out my storage unit and thought I should let people know that this place is awesome!! This is the best storage experience I have ever had. Darlene and Leo and all the staff are so helpful, professional, and overall just lovely people who really care for their customers. The property is always clean and secure. If you are looking for a quality storage company with fantastic service....You cannot go wrong! Thanks again guys!
Jaime E
5 years ago
I just cannot say enough good things about A-1 and their staff, especially the always incredibly friendly and helpful Darlene! I have been a client at A-1 as a pharmaceutical rep for 26 months and have received nothing but the best customer service! This is also the best storage facility in San Diego because of the central location, cleanliness, safety, and long hours of operation! Do yourself a favor and do not look any further- you will be happy you chose A-1!
Lisa E
6 years ago
A-1 Self Storage in SD is a top notch facility! Our son goes to SDSU and needed to store his belongings over the summer. They had boxes to purchase which made things convenient for him...1 stop shopping! They also have online bill paying which made it convenient for Mom & Dad! When we brought him back to school we went with him to get his items and found the facility to he squeaky clean, climate controlled and very safe. The staff was very friendly and professional. In fact, when I went to turn in the lock & keys they advised those were for us to keep and reuse next time so we wouldnt be recharged for those items again. I would recommend A-1 to anyone needing this service. They have perfected it!
Kristen Murray
6 years ago
Excellent customer service. Clean, well-lit facility. Easy access from freeway.
L. La
6 years ago
I have stored my household stuff at the Hotel Circle San Diego Br for over 3 yrs now and, I am confident to say that the Customer Service I get from them is exceptionally satisfying. Although I have inter-acted with both, Ms Darlene and Ms Alexis, I can say that both of them are exceptionally good and very knowledgeable but, I have more inter-action with Ms Darlene. She is one of the best "show window" of your company - from answering the phone to dealing in person. Her phone etiquette is very professional and inviting. There was not one question that she wasn't able to answer right away. She displayed a very caring attitude when I was having a problem about consolidating the 2 units I've been renting. She was able to figure out very quickly the solution to my problem. Darlene, you are a problem solver and I thank you very much for that.
Thank you Ms Darlene and Ms Alexis. You, both, are wonderful people to do business with.
Grant Weaver
6 years ago
I decided to take a look into storing here after seeing the great reviews on Google. Immediately upon entering I was greeted warmly and was immediately put at ease with the professionalism and helpfulness. This place has a great location, friendly staff, and overall just made the process simple, and helpful - which is great for when you already have the stress of moving things.
I've only had less than a month's experience so far, and I'll update my review with my longer experience.
So far excellent! Highly recommend. Would store here over others simply due to the staff.
Michael Neumann
6 years ago
I like this place. It's clean, easy to access, and the staff is super friendly. Plus, they play great music in the storage area, in case you wanted to have a dance party by yourself.
Darlene Kasmer
6 years ago
Darlene and Alexis the employees at our site in Mission Valley were fantastic, the facility was very clean and served our needs 100% . Only issue was that I used ONE day of a month to store my belongings and had to pay for a whole month rental. I would think that A 1 storage could have PRO RATED me for one extra day to accommodate me. This is all I will remember from our rental experience. TOO BAD word of mouth is the best advertising for a facility. Mark
Tracy Paye
6 years ago
I've rented a lot of storage units over the years and this one is by far the best. Darlene in the front office is super friendly, helpful and fast. The facilities are clean, super secure, centrally located and easy to access. I love how they have music playing through the whole building. If I ever need a storage unit again I will definitely be coming back here.
Shaun McCoy
6 years ago
I called based on friends experience and found this to be one of the easiest, most accommodating service when making such a reservation.
Betty Reyes
7 years ago
I have used a lot of storage facilities across the country, but never had I had one where the staff treat you with such professionalism and courtesy. The staff, in particular Darlene always has a welcome smile and Maira is always ready to help.
Darlene has been training quite a few new employees, and each have learned from the best on how to retain and keep customers. They know how to help each customer in knowing that their property is safe, clean and secure. The facilities is clean and well maintained and always has a hot pot of coffee and cold water, and great A/C in the office to welcome the weary. I would highly recommend this facility in particular to anyone who is looking to place their possessions in a space where they would know it is an extension of their own home. Darlene is a great treasure in how she works with people, and knows how to make everyone know that there is always a reason to smile and someone always there to welcome its customers, that she treats like part of the A1 Self Storage family.
Roderick Guinto
7 years ago
If you need storage in the San Diego area, this is the place. Very clean. Easy access and parking. Super staff and....free coffee!
Joe Santos
8 years ago
Very helpful employees (Darlene and Francisco) and very professional. They we're very informative of the service provided. Always have an upbeat attitude and answered all our questions. The building is clean and very accessible. I would highly recommend this storage company.
Alannah S.
2 months ago
We certainly appreciated the quick service and most helpful staff - Vanessa, Darlene, and Rosa were most supportive from the first time we arrived to...
N A.
3 months ago
Very good location. Darlene is super nice and professional and really does everything to make you happy. Super vigilant staff and they are very watchful...
Hillary B.
4 months ago
I have been a customer of A1 self storage for three years now and I absolutely recommend them! The facility is always clean and tidy and everyone who works...
Storage Facility Amenities6 Amenities
- 24 Hour Cameras
- Boxes & Supplies
- Business Center
- Climate Control
- Drive-up Access
- Online Bill Pay
Jason Hill
2 weeks ago