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- MON - FRI9am - 6pm
- SAT, SUN9am - 5pm
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- Daily6am - 10pm
Storage Customer Reviews
Julie Halliday
1 year ago
Darlene, and more recently, Leo, have provided some of the finest customer service that I've ever received, anywhere! I used A1 Storage on Hotel Circle for several years and was always greeted with a smile and an attitude that let me know they were there to help, whether it was letting me leave the exterior door open while coming and going or occasionally letting me use their private dumpster. I wholeheartedly recommend this facility!
La' Tisma Brown
1 year ago
I have had a storage unit at this location for a year and some change now. The facility is always clean, the staff is extremely friendly, and Mrs. Darlene is AWESOME!!! There honestly would be days I would forget to call & make my payment so before I get hit with LATE FEE charges, the staff always made sure to call me & remind me of my payment. I have yet to have any issues with A-1 Self Storage. & I will be renting again in the future. I would highly recommend this LOCATION to anyone looking to store their property!
Jacquelyn Kelly
1 year ago
Awesome facility, quiet and clean. Amazing service. Leo was great from beginning to end!
Thank you guys for making our move a little easier.
L. La
2 years ago
I have stored my household stuff at the Hotel Circle San Diego Br for over 3 yrs now and, I am confident to say that the Customer Service I get from them is exceptionally satisfying. Although I have inter-acted with both, Ms Darlene and Ms Alexis, I can say that both of them are exceptionally good and very knowledgeable but, I have more inter-action with Ms Darlene. She is one of the best "show window" of your company - from answering the phone to dealing in person. Her phone etiquette is very professional and inviting. There was not one question that she wasn't able to answer right away. She displayed a very caring attitude when I was having a problem about consolidating the 2 units I've been renting. She was able to figure out very quickly the solution to my problem. Darlene, you are a problem solver and I thank you very much for that.
Thank you Ms Darlene and Ms Alexis. You, both, are wonderful people to do business with.
John Schneider
1 year ago
I had such a positive experience the first time at this location that I'm using them again. Their people and their facility are top notch. I highly recommend this place to anyone needing storage space in San Diego.
Roderick Guinto
3 years ago
If you need storage in the San Diego area, this is the place. Very clean. Easy access and parking. Super staff and....free coffee!
Lisa E
1 year ago
A-1 Self Storage in SD is a top notch facility! Our son goes to SDSU and needed to store his belongings over the summer. They had boxes to purchase which made things convenient for him...1 stop shopping! They also have online bill paying which made it convenient for Mom & Dad! When we brought him back to school we went with him to get his items and found the facility to he squeaky clean, climate controlled and very safe. The staff was very friendly and professional. In fact, when I went to turn in the lock & keys they advised those were for us to keep and reuse next time so we wouldnt be recharged for those items again. I would recommend A-1 to anyone needing this service. They have perfected it!
Tracy Paye
2 years ago
I've rented a lot of storage units over the years and this one is by far the best. Darlene in the front office is super friendly, helpful and fast. The facilities are clean, super secure, centrally located and easy to access. I love how they have music playing through the whole building. If I ever need a storage unit again I will definitely be coming back here.
Kristen Murray
1 year ago
Excellent customer service. Clean, well-lit facility. Easy access from freeway.
Kathy Dawson
1 year ago
Best storage ever, been a customer for years, Darlene and staff are great, always pleasant and helpful, facility is super clean
Betty Reyes
3 years ago
I have used a lot of storage facilities across the country, but never had I had one where the staff treat you with such professionalism and courtesy. The staff, in particular Darlene always has a welcome smile and Maira is always ready to help.
Darlene has been training quite a few new employees, and each have learned from the best on how to retain and keep customers. They know how to help each customer in knowing that their property is safe, clean and secure. The facilities is clean and well maintained and always has a hot pot of coffee and cold water, and great A/C in the office to welcome the weary. I would highly recommend this facility in particular to anyone who is looking to place their possessions in a space where they would know it is an extension of their own home. Darlene is a great treasure in how she works with people, and knows how to make everyone know that there is always a reason to smile and someone always there to welcome its customers, that she treats like part of the A1 Self Storage family.
Darlene Kasmer
2 years ago
Darlene and Alexis the employees at our site in Mission Valley were fantastic, the facility was very clean and served our needs 100% . Only issue was that I used ONE day of a month to store my belongings and had to pay for a whole month rental. I would think that A 1 storage could have PRO RATED me for one extra day to accommodate me. This is all I will remember from our rental experience. TOO BAD word of mouth is the best advertising for a facility. Mark
Michael Neumann
2 years ago
I like this place. It's clean, easy to access, and the staff is super friendly. Plus, they play great music in the storage area, in case you wanted to have a dance party by yourself.
Shaun McCoy
2 years ago
I called based on friends experience and found this to be one of the easiest, most accommodating service when making such a reservation.
A Google User
1 year ago
Great and friendly staff and service. Always helpful and Darlene is very welcoming, making this storage facility my go to storage when I am in transition or when I just need to store extra stuff for a while. Its very convenient, clean and the lighting and temperature is perfect. The staff are outstanding.
Joe Santos
4 years ago
Very helpful employees (Darlene and Francisco) and very professional. They we're very informative of the service provided. Always have an upbeat attitude and answered all our questions. The building is clean and very accessible. I would highly recommend this storage company.
David Potts
1 year ago
They are the best. What a great group of people work there. Darlene is always willing to help you with your storage needs. I would highly recommend this location.
Jamie Caltagirone
1 year ago
Just cleared out my storage unit and thought I should let people know that this place is awesome!! This is the best storage experience I have ever had. Darlene and Leo and all the staff are so helpful, professional, and overall just lovely people who really care for their customers. The property is always clean and secure. If you are looking for a quality storage company with fantastic service....You cannot go wrong! Thanks again guys!
Grant Weaver
2 years ago
I decided to take a look into storing here after seeing the great reviews on Google. Immediately upon entering I was greeted warmly and was immediately put at ease with the professionalism and helpfulness. This place has a great location, friendly staff, and overall just made the process simple, and helpful - which is great for when you already have the stress of moving things.
I've only had less than a month's experience so far, and I'll update my review with my longer experience.
So far excellent! Highly recommend. Would store here over others simply due to the staff.
Jeffrey Jenkins, DVM, Dipl. ABVP Avian
1 year ago
This is the Five Star version of self storage. Convenient location, spotless clean, air conditioned. The staff is great, friendly and helpful.
Wike Chalmers
11 months ago
Very nice personnel and the facility is clean well managed and prices are good. A bit more than others but keep in mind the location is convenient and easy access from main freeway.
Erin Hogeboom
1 year ago
Our experience with A-1 Self Storage, located on Hotel Circle South, San Diego could not have been better! The people working there are absolutely amazing, and so helpful and pleasant, and the facility is immaculate! We were moving across country and needed a place to store our things for a few months. They made the process very easy! And yes, you can fit an 18-wheeler into this parking lot! When it came time for us to move our things out, they were not pushy or trying to up-sell us, they were so kind and easy to work with. We will undoubtedly need storage again in the future, and we will go back here and recommend it to all of our friends!!
Julio Cesar
10 months ago
Found this place online called the office. Talked to rana about finding the right size storage for me she was really. Helpful told me what she had available came to the office. Rana showed me the different size srorages she had for rent found the right one rented it overall I was really happy with the attention she gave me and answer all my questions and the building is clean easy to get around. And it is under surveillance 24 hours and even got renters insurance which makes me feel more confident would definitely recommend this place to my family and friends and to all people who are looking for place to stored. Your things thanks A-1 self storage from the owners to management to employee's you guys make a great team.
Warigia Njogu
1 year ago
Great and friendly staff and service. Always helpful and Darlene is very welcoming, making this storage facility my go to storage when I am in transition or when I just need to store extra stuff for a while. Its very convenient, clean and the lighting and temperature is perfect. The staff are outstanding. The best and if I could give 10 stars I would.
Barbara Ziegler
1 year ago
We were there for 27 months. The place was always clean and the staff very helpful at all times. If I ever need to store things again, hope not, I would certainly use the same place. Also I would recommend it to others who have storage needs.
Mandy Benham
1 year ago
A1 at Hotel Circle is very clean and easy to access. There are plenty of hand carts and flats to move your things in or out of the units. They are well located as well. The staff are awesome, especially Darlene!
Deby Heramb
9 months ago
Darleen and Rana are The BEST!!! Incredibly helpful and accommodating. We rent storage for several months each year and they go out of their way to get us the unit sizes and location that we need and make the rental process easy and smooth. They both have a smile of their face and the most helpful lovely attitude. Their service is top notch AND the facility is neat and clean inside and outside, and easily accessible. on the service road right off of the freeway.
Brenda Lee Flores
6 months ago
The customer service was superb. I was in and out in a short time. They were very knowledgeable and courteous. The storage facility is well kept and clean. I would definitely recommend.
Tina Kafka
4 months ago
This is a friendly, helpful, and supportive operation. They do more than open their doors to your "stuff." I can not imagine going anywhere else for this service.
Deby Heramb
4 months ago
Darleen and Rana are The BEST!!! Incredibly helpful and accommodating. We rent storage for several months each year and they go out of their way to get us the unit sizes and location that we need and make the rental process easy and smooth. They both have a smile of their face and the most helpful lovely attitude. Their service is top notch AND the facility is neat and clean inside and outside, and easily accessible. on the service road right off of the freeway.
Cathy Crawford Miller
4 months ago
I would give this ten stars if I could! I rented two storage units when my mom moved to assisted living. After she died my sister and I spent several weeks sorting out all her things. Darlene and Rana were helpful, efficient, respectful, nice, and always greeted us by name. The facility is clean, organized and secure. There are cheaper self storage places in town but this one is worth the rent many times over.
Michelle Shea
3 months ago
The people at A-1 were very helpful and professional. I had a great experience working with them.
William Bourquin
3 months ago
Great customer service and very caring staff!
Its a very nice storage facility.
Trisha Ferrand
6 months ago
Very friendly and helpful staff, But be sure to factor in a significant annual increase every year that you stay there.
Jessica H.
1 year ago
This has been the best storage experience so far - and I've only been a customer for a few weeks! Everyone in the office was extremely helpful and flexible....
Storage Facility Amenities6 Amenities
- 24 Hour Cameras
- Boxes & Supplies
- Business Center
- Climate Control
- Drive-up Access
- Online Bill Pay
Jaime E
1 year ago