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Sound Storage of Mill Creek

4012 148th Street Southeast, Mill Creek, WA 98012

Office Hours
MON - SAT9:30am - 6pm SUN9:30pm - 5pm
Google Reviews
rating 4.2
Write a Review

Pam Young

5 years ago
rating 5.0
Sound Storage of Mill Creek is absolutely the best place to keep your belongings! The units are pristine and the people who work there are more than friendly and always helpful, starting out with the use of their FREE moving truck...what a help that was!! There was never a worry about our good quality furniture being damaged (no water leaks) while in their unit and the security there also made us feel confident about leaving our household goods and important papers. Hopefully, we won't have a need to store our stuff again, but if we do...it will be with Sound Storage of Mill Creek.

Jeannie Elsberry

6 years ago
rating 5.0
My experience with the staff at this facility was exceptional. They were very friendly, helpful and provided everything I needed. They were very informative and fair with my final bill. I would recommend this storage facility to anyone in need of storage.

Luke C

6 years ago
rating 5.0
Just rented from Sound Storage of Mill Creek and had a great experience. The staff was very friendly, and helped sort out paperwork quickly and stress free. The facility is very clean, climate controlled and well monitored. 5 Stars!

Gerald Young

5 years ago
rating 5.0
My wife and I are very happy with the friendly people and the immaculate units Sound Storage has to offer. Everyone we spoke with there have always been helpful and always with a smile. If we ever have the need to put our things in storage again, we will use Sound Storage of Mill Creek.

Michael Wallace

5 years ago
rating 5.0

Teresa Wenda

3 years ago
rating 5.0
I have always had an excellent experience with this company, and that is why I returned when needing to store my things again. The place is well managed, clean, and secure. One of the best I have stored with thus far. That is saying a lot since I have moved and stored in many locations. The assistance from the staff has always been courteous and helpful. Colin has been very helpful in showing me the available units and answering my many questions. Although I did not have as much contact with Sophie or Sean, all personnel has been very helpful each time I needed even the slightest assistance or paper work done.

Brooke Nereim

3 years ago
rating 5.0
Great, friendly, staff! We always appreciate knowledgable customer service that are kind & eager to help! Happy to reckoned to anyone looking to store anything!!

John H

3 years ago
rating 5.0
Absolutely Exceptional Although my stay was short, (45 days) - I had zero issues. Staff is helpful, friendly and knowledgeable. Highly recommended, especially if you're pressed for time. I rented two storage units from them (One large, one small..to fit an entire 1 bedroom apartment).

Jeannie Houston

4 years ago
rating 5.0
I've had three units over the last few years at sound storage, it is a great place. The staff is friendly, the buildings are secure and they are in a great location. The price is fair, each unit I've had has been a different size and all have been reasonable in price. They have a truck for move in and sell all the supplies you could need. I highly recommend sound storage of mill creek.

Michaela Brogan

2 years ago
rating 5.0
Great Staff Manager Kevin and I believe the assistant managers name is Brandie she's young (mature professional) thin with glasses. Anyways they're all compassionate, empathetic to tenants and every staff member is hardworking and truly a great team. I'll never rent a storage from another facility now that I found Sound Storage in Milk Creek because they make me feel like I'm part of a family there

Alexa George

2 years ago
rating 5.0
Good service, great prices

Stephanie Opacki

1 year ago
rating 5.0
Friendly, helpful staff. Clean storage units.

Henry Orr

1 year ago
rating 5.0
Clean, the lobby smelled great, and there were a bunch of cute girls at the counter to talk to.

Michael McDermott

1 year ago
rating 5.0
Great place to store your stuff. Access from 6AM to 10PM 365 days a year. Lots of cameras, and if u have an indoor unit, u need to enter your code to access the elevator, stairs and or door to get inside. Very secure and clean. Rates seem a little high but overall I recommend this location for your storage needs.

Bo Baele

1 year ago
rating 5.0
It was quick and easy and Brandy was very helpful.

Sereina Blanchard

1 year ago
rating 5.0
Super friendly staff and a great experience overall! When I had a billing error all it took was a quick email to get it resolved.

Terry Buell

1 year ago
rating 5.0
Brandi has been a pleasure to work with. I have rented two different units over this past year and she has consistently been positive and professional in handling the rentals. Her attitude and smile are appreciated!

Jeff White

1 year ago
rating 5.0
I called this place to reserve a uhaul but no one answered. So i decided to just go there and see if i could do it that way. They only have 2 uhuals to rent at this location so i wasnt able to get one, but the service i did receive was great. The employees were very freindly and helpful. They even returned my missed call later that day which i appreciated very much. 10/10 would try again.

Jerry Kershner

7 months ago
rating 5.0
Always clean. Friendly staff that go out of their way to make sure you receive excellent customer service.

katie sheaffer

5 months ago
rating 5.0
I started renting a storage unit from this company about 6 months ago. When I first moved some items in, there was an issue with the lock on the unit. So the next day I called the office to explain what happened. A kind gentleman by the name of Isaiah (the manager) was there to assist me. He had such a warm and welcoming tone. It helped make the experience so much smoother. Anytime I have had a question or concern, Isaiah has been right there to help answer and make it right. He has always been pleasant, kind and knowledgeable. Im truly grateful for his excellent customer service skills. I wish there were more people in the world like him. The kindness he has continued to show proves his commitment to helping build a positive reputation for the company. Anytime I have family or friends looking to rent a storage unit in the future, I will definitely recommend this company. Thank you :)

Elysees Serame

5 months ago
rating 5.0
This storage facility is always clean, secured and accessible. Truly appreciate Isaiah for his hard work! He's by far the best person that managed this facility ever! Personable, smart and knows how to listen to customer's needs. He's always treated us with respect and kindness. We sincerely highly recommend this facility. Stop by to see for yourself!

Leah Hutchins

5 months ago
rating 5.0
Excellent customer service from Isaiah and Jillian! Friendly, accommodating, and swift. Clean facility and easy access! Thank you for the work you do!!

William Vangog

2 months ago
rating 5.0
Very nice place to store your stuff

David Vilensky

2 months ago
rating 5.0
Good staff, very upfront.

Kyle Hufford

4 years ago
rating 4.0

kenneth goodell

2 years ago
rating 4.0
very safe and 'sound' storage! always expect the place to be neat and orderly. safe part of the neighborhood plus gated storage is nothing to pass up.

CK

2 years ago
rating 4.0
A little pricey but the staff is super friendly

Kelli Hagin

1 year ago
rating 4.0
Great service, VERY clean, and very good security..Just don't try to drop off a one-way UHaul there - they do t take them even though UHaul says they do!

Brentaaron300 .

7 months ago
rating 4.0
Very clean and well kept.....nice

Nancy Stoll

2 years ago
rating 3.0
Clean facility but be prepared for significant rate increases each year ($40 or more) Not an issue if you are there short term but long term, it's starting to feel like a mortgage. Currently looking to move out of there to a more reasonably priced facility.

Laura Delgado

3 years ago
rating 3.0
A monthly fee is published, bit there's a n undisclosed charge for insurance that adds about $10 to your monthly fee. The insuramce is also required so, that was dissapointing

Brian McCarthy

2 years ago
rating 3.0
Bern there once. It's ok for a storage place.

Sergey Vechtomov

1 year ago
rating 3.0
Overpriced, not willing to work with long term discount stays, also their security system sucks not as they say

Alvin Hatley

2 years ago
rating 2.0
Overpriced units, they say it has alarm but it don't, staff is disrespectful and rude.

Jay Salas

2 years ago
rating 1.0
Management blows and their security alarms don't even notify the police if the is a unit break in. that is a fact I know from experience.

Jamie Foriska

1 year ago
rating 1.0
Gate hours are 6am-10pm, then nobody gets in or out without having to call an answering service who connects you to an on-call Sound Storage employee. My UHUALs battery died as i was trying to leave at 930pm on Friday 8/24/18 (my dad came and fixed that situation by 1015pm). I called the answering service over and over throughout the night from 10pm on in hopes of getting out. The answering service rep in return tried getting ahold of on-call employee without a returned phone call - all night long. The Sound Storage on-call employee got back to me at 545am and was extremely rude, denying fault for not doing her on-call job. She was able to remotely let me out from the comfort of her home. Shocking how rude this employee was, especially when you consider the amount i pay for my storage unit every month. I had to call-in and miss a day of work.

Tim Walchenbach

1 year ago
rating 1.0
Recent network upgrade prevents elevator from working. You can access the gate, but the elevator does not work. My wife and son went last week to get some stuff from our unit and could not get to our unit. Called and talked to LISA the next day in the Mill Creek office who mentioned the upgrade and that the elevator should be accessible. I went tonight and still can not access our unit. SHAMEFUL business.
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  • 24 Hour Cameras
  • Boxes & Supplies
  • Climate Control
  • Drive-up Access
  • Online Bill Pay
  • RV, Car, Boat
  • Truck Rental