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      5' x 5' Unit Alarm, 9' ceiling, Inside, 24 Hour Cameras, Climate Control

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      Drive-Up Access, Alarmed, 13' ceiling, Drive-up Access, 24 Hour Cameras, Climate Control
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Federal Way Heated Self Storage

35205 Pacific Highway South, Federal Way, WA 98003

Office Hours
MON - SAT9:30am - 6pm SUN9:30am - 5pm
Gate Hours
Daily6am - 10pm
Google Reviews
rating 4.2
Write a Review

Tessa Erickson

4 years ago
rating 5.0
An absolute satisfying experience for me. Some of the best customer service I've experienced ANY WHERE. The staff is ALWAYS polite, helpful, and extremely accommodating. The employees will work to assist the guests as much as possible whenever questions or concerns are brought to their attention. They helped me get into a unit the same day, gave me an affordable sign up price, the paperwork was quick, easy, and painless. I originally planned to store for a mere 2 months but ended up staying for 2 years. I had a second story unit, which I was originally a bit hesitant about because of my terrible experience with a previous storage company, however, it made no difference in accessibility because of how accommodating they are to their renters. They have a spacious elevator and a variety of accessible carts to use. (My last storage unit with a different company was a second story unit as well, but the elevator was always broken and they didn't have carts to use, as well as there being no hallway lights or heat). At Federal Way Heated Self Storage I also felt safe and secure, for they require a code to enter the gate onto the property, as well as a code to be able to access the outdoor elevator and the first floor door to hallways. This was important to me especially because my schedule put me in a position that'd usually result in late night visits to my storage unit, when it would be dark outside and few to zero other renters being present. I personally have been so happy with my experience here, that I suggested this storage location to my mother and they rented a unit to her on the same day, quickly and very affordable. I would absolutely suggest to anyone needing a storage to store with Federal Way Heated Self Storage! They will no doubt take care of you 110% and I know you will enjoy the experience as much as I have. I would like to thank the staff for how hard they work to insure their guests have a professional friendly customer service experience and go above and beyond to have their renters feel at ease knowing their belongings are in a safe, secure, and high quality storage!

Jonathan Allen

5 years ago
rating 5.0
Never have I met a better team! I had a horrible experience with public storage. Jessica and Danielle made my check in smooth made it fast but a good and informative start. Very friendly staff to work with.Amazing units and large areas to load.

godeep 666

4 years ago
rating 5.0
Nice in door heated storage. With elevators. Friendly staff

Tamara Rogers

7 years ago
rating 5.0
We have stored our RV at Federal Way Heated Self Storage now for about 2 years. Our RV was brand new and it was very important to us that it be stored in an area where there was ample space and no grass growing underneath the RV. The pads are gravel and very well maintained. You don't get dust from the HWY on your RV which is a huge plus. We then needed we thought a LARGE storage unit to store our household goods during closing of our house sale/purchase. Come to find out we needed 2 LARGE units. The customer service was FANTASTIC!!!! They were so accommodating, kind and understanding to our needs. I would recommend this place in a heart beat! You'll find no better.

Tye John

6 years ago
rating 5.0
As a retired Military Veteran, Federal Way Heated Self Storage was great in getting me into a unit the same day. They gave me the promotional discount with an additional military discount. I would recommend this storage unit to anyone.

Dr. Garfield Anderson

3 years ago
rating 5.0
I have been a customer of Federal Way Heated Self Storage since they opened and must say their management team is excellent and facilities are first class. Anybody looking for a first class storage unit won't be able to find a better one in Federal Way, than Federal Way Heated Self Storage. A Happy Customer in Unit 122, Dr. Anderson

Paul Hise

3 years ago
rating 5.0
I just rented a spot here. The facility looks immaculately clean indoors and out. Rebecca was not only competent but also super friendly. I always tell people you only need to be one but she has perfectly married the two.

Chris Kadin

3 years ago
rating 5.0
Easy...kind staff....very accommodating and wonderful 3 month special. Top notch facility with a huge amount of room to maneuver in. Thanks

Dr. Chassidy Lucas

2 years ago
rating 5.0
I'm always late and they are always there to remind me. Love Jennifer and Leslie and the rest of the gang from federal way to bothell is the place. Jennifer really cares and watches out for the customer!

alejandro mancillas

2 years ago
rating 5.0
Cris and Bethany are awesome very friendly staff really recommend there business

1800celular wireless customer support

2 years ago
rating 5.0
Supper clean in all aspects. Outstanding customer service and secure.

Joan Jones

1 year ago
rating 5.0
Gated security with private code to each renter, friendly helpful staff, the covered unloading area is terrific on rainy days, plenty of carts that all work, clean facilities, two working elevators, private code to each renter to get in the doors or on the elevator, clean well-lighted facility, easy to move cart through aisles. I am keeping items that are of value to me including photo albums, so I like the heated storage to keep my things from getting moldy, dusty or otherwise damaged. Prices are competitive for what I am getting (you get what you pay for people). I had originally rented a 5x10 that wasn't big enough so was switched to a 10x10 that wasn't far from my original unit, making that move painless.

Marisa Zechender

1 year ago
rating 5.0
Been helpful and friendly everytime ive visited. The units are amazing and secure.

John Monaghan

1 year ago
rating 5.0
Good customer service

Rotem Attias

11 months ago
rating 5.0
Kandis and Amanda very nice storage safe and sercure and facility very clean

Alexandra Lee

11 months ago
rating 5.0
Fantastic people including Kandis. Clean and secure. I never have to worry about my belongings.

Ashley Macapagal

8 months ago
rating 5.0
Candice is amazing & the new regional manager is super nice and inviting! Candice made everything super easy and made me feel 1000x better when it comes to the security of the facility. Its the cleanest and securest storage facility i have ever seen!

Jayme Wagner

8 months ago
rating 5.0
Candice is Amazing to work with.... clean facility. Customer Service is top notch.

Paul Yarkosky

5 months ago
rating 5.0
Great customer service. No hidden cost.

Rico Jones

3 months ago
rating 5.0
Friendly great staff. Secure rel8able storage been here over 4 years no complaints.the price is great

Adrienne Washington

2 months ago
rating 5.0
I just got rented a space from this storage company. Excellent customer service very nice and respectful young lady. The manager is really nice. The prices are affordable. I recommend this storage company..I'll give them 10 star's.

Malaelupe Samifua

1 month ago
rating 5.0
Excellent customer service from Amanda. Very clean and well-lit space.

-ROB-

3 years ago
rating 4.0
SEEMED VERY REASONABLE PRICE AT THE TIME

Cornelius Goins

2 years ago
rating 4.0
I love the covered loading area and always clean

Scott Yelmene

1 year ago
rating 4.0
A nice place store your belongings with heated storage to keep your electronics from getting damaged by the cold and damp weather!

lenard evans

2 years ago
rating 3.0
Heated is good if u need it

Chelsea Grimm

2 years ago
rating 1.0
Horrible, HORRIBLE service. You could go anywhere else and have a better experience. If only you could give a 0 star. And don't be late on your payment! They lock you out after 10 days. No notice or anything. Horrible policies, horrible staff.

Steffin Roam

1 year ago
rating 1.0
Was convenient until the city put a center devider down the middle of the road now its hard to get in, in larger trucks

Laura Hofstadter

1 year ago
rating 1.0
I am currently locked in. Everytime i put my code in it says no late exit. This is very inconvenient as I am in a major hurry ..im finding no helpful info on how im supposes to get out. Very unreasonable feature. Exiting should always be an option.

Steffin Roam

1 year ago
rating 1.0
Was convenient until the city put a center devider down the middle of the road now its hard to get in, in larger trucks

Intrapsych

9 months ago
rating 1.0
Was 10 yr. customer here. I highly recommend going elsewhere. Its getting worse. They arbitrarily make up rules that are not in writing and are very rude to you after you sign the contract. You have been Informed.

Intrapsych

8 months ago
rating 1.0
Was 3 yr. customer here. I highly recommend going elsewhere. Its getting worse. They arbitrarily make up rules that are not in writing and are very rude to you after you sign the contract. You have been Informed.

Adam Pentz

4 months ago
rating 1.0
If I could give them negative numbers of stars, I would in a heartbeat. GO ANYWHERE BUT HERE! IT IS THE HELL OF TRUCK RENTALS! 10 days before a crucial across-the-state move, my wife and I searched for a van somewhere near the Seattle area. We could not have looked sooner or closer, or we would have. This location said it had a 26 foot moving van available for us July 31st, so we made and confirmed our reservation, printing out the confirmation slip. THE DAY BEFORE WE MOVED, they sent us an email saying there would not be a truck available, and that we just "needed to look elsewhere". Because we were busy packing, we did not get the message until we drove from Seattle to Federal Way to pick up the van. When we arrived, they happily informed us that "There's no van, sorry!" That was it. No offer for something else. How can you do that to a planned move, coordinating with help, cleaning people, and with our entire life in boxes?! Personally, I would recommend not supporting this location with any business at all, and that anyone who uses them for any reason, including storage, should cease doing so immediately. I'm calling the BBB.
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rating 2.5
5 Reviews
Write a Review

Stephanie N.

5 years ago
rating 5.0
Excellent customer service! I've been in property management for years and have recommended storages to many people to help with there storage needs, but...

Seth J.

2 years ago
rating 1.0
BAIT AND SWITCHERS! Do not rent a unit with these clowns. Worked with Emily there and she totally bait and switched me. Dishonest with only THEIR...

Andrew V.

5 years ago
rating 1.0
A customer for 2 and a half years. I regret it. After KJ left, the office has been filled with fake smiles and lousy communications. Sweet voices sign you...
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  • 24 Hour Access Upon Approval
  • 24 Hour Cameras
  • Boxes & Supplies
  • Climate Control
  • Delivery Acceptance
  • Drive-up Access
  • EZ Access
  • Elevator
  • Extra Tall Ceilings
  • Fire Detectors
  • Fire Sprinklers
  • Gated Entry
  • Online Bill Pay
  • Online Rental
  • RV, Car, Boat
  • Rental by Phone
  • Roll Up Doors
  • Tenant Insurance Available
  • Truck Rental