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iStorage Norfolk

951 Ernies Way, Norfolk, VA, 23502

Office Hours Now Closed
  • MON - FRI9am - 5:30pm
  • SAT9am - 4pm
  • SUNClosed
Gate Hours Now Open
  • Daily5am - 11pm

Storage Customer Reviews

Jessica Smith

1 year ago
We had some issues in the beginning, however the staff is very understanding!!! My family and I were having financial difficulties and they definitely went above and beyond to help us. I recommend iStorage to everyone. Special thanks to Mark and Cheyenne

Chris Linville

10 months ago
The property is clean and the lighting is well lit. The office staff is very knowledgeable and Mark and Cheyenne are always helpful.

Carolina Garcia

1 year ago
Great service! Cheyenne was extremely helpful! With a busy military schedule she was able to get me in and out in no time. Definitely recommend

Jyoti Jindal

1 year ago
Their customer service is seriously above and beyond the call of duty; I appreciated it so, so much! Mark accommodated me when I arrived after hours and he let me know as soon as he received my paperwork. He answered all my questions promptly and fully. He honestly made the incredibly hard process of moving much easier and much more hassle-free than I expected. Thank you!

Corey Henderson

1 year ago
They was very nice to me and offered a great deal that I could afford

dantaveus smith

3 years ago
Great friendly service will recommend to others

Andrew Andrews

1 year ago
Excellent location staff helpful and will take care of you

Carlisle Hallsted

2 years ago
great service; clean space; friendly staff; very welcome to military staff... chris was great answered all my questions and able to move things in around 15 mins later .

Charles Bismark

1 year ago
Thus Far highly impressed with the customer Service I have been shown the Manager is always so helpful and everybody is always smiling being very Upbeat and happy to be doing there job. Love the security in the place feel extremely safe.

Angelique Castellucci

2 years ago
Angela was very helpful today. She made the process very easy and underatanding. She informed me of the various deals and discounts they had and calculated the best price for my needs. The customer service was amazing and i received a free bottle of water. I will most definately recommend this storage facility to my friends and family.

Ryan Willis

3 years ago
Chris is always very kind. I really enjoyed doing business here. :)

Ria Daniels

9 months ago
Mark the manager was amazing and very helpful def will recommend this place to others :)

Jeremy Crafts

1 year ago
Friendly and knowledgeable, Mark was a lot of help.

Terrance Harrod

1 year ago
Great customer service, pest free and friendly personnel .

Brittany Colón

1 year ago
Very professional staff, affordable units, and immaculate facility. They provide carts to make the moving process more convenient and the grounds are maintained. U-haul trucks are available for rent as well.

Tyler Carter

1 year ago
Been using these guys for a few months now without any issues. My payments come out automatically on time and the units are clean and free from pests. One thing I've noticed is if you're using Google Maps to GPS your way to this place is that you'll want to put in the actual address of the place (951 Ernies Way) and not use the button for directions from your browser that will make it appear as something like "iStorage Norfolk." Using the latter will take you a back road way that won't actually get you you to where you want to go in my experience.

Demarco Byrd

3 years ago
Service is always accommodating and quick. Chris is friendly , building is always neat.

Wesley Partrick

6 months ago
Wonderful experience! Very clean and friendly staff!

Jake Smith

6 months ago
Cheyenne and Mark are great at their job. I was given a tour of the facility and it is one of the cleanest I have been to. I was provided with excellent customer service the moment I walked in the door and left feeling that I was given all the information necessary to make my future move quick, easy, and painless.

Alex P.

6 months ago
Great great great place. Mark was really helpful, the facility was well lit, clean and in a great location. Very military friendly too. So much better than a lot of other places in the area.

Mercedes Folwaczny

10 months ago
iStorage is a wonderful, clean and well maintained facility. I also love how safe and well lit the grounds are. I recently enjoyed working with a gentleman named Mark. He went out of his way to keep in touch with me about the status of my account while I was going through a difficult time. I understand that he did not have to check in with me and he could have chosen to not care, but instead, he demonstrated what true and superb customer service really is. I would absolutely recommend iStorage to anyone who's looking for a storage unit at a great and fair price.

Tracie S

6 months ago
I love Istorage the rates are great the facility is very clean and the Mark and Cheyenne are the nicest most helpful people!!! Have recommended friends and family and will continue to do so!!!

Jason Ball

6 months ago
I had the pleasure of working with Mark and Chyenne when I came in to check out this establishment, very friendly staff and clean facility overall an enjoyable experience.

Corey Fleet

3 months ago
Beautiful, clean facility. Good staff & very good prices & deals online.

Venus Hofler

1 week ago
Clean facilities and climate controlled. The lowest rates in town from my research. Modern and secure.

Brandon Herrick

1 week ago
Great staff with great units and affordable pricing. What else would one look for?

Emanuel Jackson

1 week ago
The staff is nice and professional the prices are great and I recommended anybody to compare them to any other storage units I storage is no 1

harrisjames007

4 days ago
Great experience easy-going simple and cheap.. love it.

Mike Mason

10 months ago
Great secure storage, friendly staff, real clean and convenient.

Andrew Baillie

3 years ago
Buyer Beware! I have had a unit with this company for a number of years, was unfortunately grandfathered in due to the previous companies bankruptcy. As I travel extensively both local and international I needed a storage unit. In the last year my rate has gone from $122 per month to $174.00 with little to no warning. I am not even on the ground floor. When I called an inquired as to why, I was told that the manager had done comparisons in the area and that was my new rate. They then added on another $9.00 a month for "insurance" and I was told I would need to bring in my home owners policy and they would remove it. I am still waiting on someone to tell me how much is the coverage and what is my deductible. They are very quick to blow up your phone for payment and love to add late fees, even when their site is down and you are unable to pay. If you call them to make payment over the phone there is an extra charge. I have written a letter to all the Base Commanders in Hampton Roads hoping one of them will blacklist this company, whom seem to like taking advantage of our Military and their constant deployments. We also plan to send a letter to our local Congress Representative and hopefully we can get a bill passed that will limited what these companies can and cannot due in the State of Virginia. My advice stay away, even with two months free rent.
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Haley M.

1 year ago
Nice clean facility. The manager was very polite and open about what we were signing up for when getting a storage unit. Explained all the pricing and...
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Storage Facility Amenities6 Amenities

  • Boxes & Supplies
  • Climate Control
  • Drive-up Access
  • Online Bill Pay
  • 24 Hour Cameras
  • 24 Hour Access