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West Valley Storage

4667 S 4800 W, Salt Lake City, UT, 84120

Storage Customer Reviews

Alex Johnson

1 year ago
Amazing place so helpful and friendly

Keyonah Stephens

4 months ago
WONDERFUL EXPERIENCE!!! We found a unit that was perfect for us and cheap in our price range. Cristina was an awesome help her attitude is amazing towards us and I couldn't have asked for a better place to store our important items!! :)

Malynda Ivory

4 months ago
We've only had positive experiences here. Cristina is excellent, she was quick to notify us that we incorrectly locked our unit. She made sure our unit was safely locked until we could get there to secure it.

Kristina Fidler

3 years ago
The storage is fine, just about what I'd expect from anywhere. The service is somewhat sub-par. The old man is fine, he just isn't young and spritely. The lady there is often late and it's sometimes hard to call in to pay your bill. I wish that they had online billing. I think that would change the experience there quite a bit.

Corey Tenney

10 months ago
They keep raising prices and fees...

Chase Ewell

9 months ago
Meets basic storage needs, but unit prices are a little higher when compared to places like extra space storage and the units are not as nice. Units have glue traps for mice or rodents, but it still does not stop them from getting into your storage. One major thing to be aware of is that they do not prorate any months of storage. I called earlier in the month to see if they would pro-rate the next month for me and was told that it was an option, I just needed to let someone know before I made next payment. So I have moved to Utah County and am moving my storage down to Lehi, I called to make my payment and gave my info and asked if the payment could be pro-rated since I would only be using my storage for about 1 more week instead of the full month. I was told that they do not pro-rate the month so I am either forced to pay the full month, or have my storage locked up by the facility for non-payment so I do not have access to my things. I have no capability of getting a moving truck same day as well, so that was not an option either. If I had known it wasn't an option, then I would have had it done sooner, but I was told by a different person who works there that it was an option. Major miscommunication on part of the storage facility and it also seems like shady business practices seeing as how I did my due diligence to make sure pro-rating was an option and then was told at the time of payment that it was not leaving me forced to make the full payment if I want to access my things. There are other facilities close to this one that also offer storage needs for around the same price or cheaper so based on my personal interactions with this facility, I would not recommend using them over the other facilities in the area.

bryson horton

4 years ago
old man here is a dick. lol

Kim Nel

4 months ago
The new management sucks!! Angie is the ONLY reason I am still there for now. This place used to be awesome but now that they have new management things are changing quickly for the worst! Fee after fee. There is no personal touch with them whatsoever. Angie has always known who I am and taken very good care of me and my unit. I will not be staying here if they do!

Stefani Bigelow

3 months ago
The owner lives there and is very nosey and does not respect your privacy. He locked me inside my unit one time because the door was only half way open and when I asked him about it he just blew me off.
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