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iStorage Katy

11511 Gaston Road, Katy, TX, 77494

Storage Customer Reviews

The80sRobot

1 year ago
Customer service was spot on perfect. Property was a big plus, thank you Mike. 10/10

Lesia Breedlove

1 year ago
Wonderful service! So helpful :)

Mansuk Varu

1 year ago
Clean and the customer service was great .highly recommended.

shahid ghaffar

6 months ago
Awesome service mansoor was very helpful

Anupam Gupta

1 year ago
Nice and clean storage. My previous review was a misunderstanding on my behalf ( which was my mistake). Customer service by Mike was great and process was smooth.

Craig Luedecke

1 year ago
I love the property Jay is a very helpful person nice also polite. This has got to be the best storage I've ever deal with. Thanks so much for your business in my community with a person like Jay working there gives it a special personality she makes me feel like not just a customer but family..... Love it

Tara Wood

1 year ago
This place has the cheapest rates in Katy. Mike provided excellent customer service and worked hard to cut us a good deal. He did not try to upsell and was incredibly patient. The property is clean and easily accessible.

Art Wil

10 months ago

Donald Bates

3 weeks ago
If my review were just for the local staff and facility, it would be 5 stars, no hesitation. My review though also must take into count the corporate side. Harvey hit a lot of people. Some of us have had severe interruptions in income, as well as unplanned expenses. The biggest source of revenue for me is small home repair. People here aren't exactly concerned with small home repairs at the moment, as many don't have a house they can live in at the moment. I work a small area. An area that 90% of the residences suffered flood damage. The first 3 weeks have been tearing out and drying out. We are just getting to where we can start rebuilding. Meaning, I'm just now starting to have cash flow again, as all the tear out I did was on a volunteer basis. I-storage is one of the few businesses in the area that seemed to have no sympathy for the local situation on the corporate level. All they saw was the chance to sell out to full capacity, with no sympathy for the customers they had before the flooding. Again, local staff and facility is excellent. They don need to concise some drainage changes. One of my units had a stream of water flowing through it during Harvey. The water wasn't able to go around the building fast enough, so it went through.

Sam Stevens

6 months ago
I was planning on renting a business office here but the place is a complete dump. I went to visit twice and both times I saw large amounts of junk outside.
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Marisol M.

5 months ago
Excelent place and very professional. I'm very please with the service. Thank you
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