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AAA Alliance Self Storage

140 S Houston Ave, Humble, TX, 77338

Office Hours Now Closed
  • MON - SAT9am - 5pm
  • SUNClosed

Storage Customer Reviews

bugsway Deleon

8 months ago
Great price, very safe place

crystal Hal

8 months ago
I loved it the staff was so helpful. If I had to come back I'm putting my stuff here. Thanks guys

Roderica Smith

7 months ago
Great customer service and roomy storage space!

William Stone

3 months ago
Very safe very nice people helpful I highly recommend

Harmony Overacker

2 months ago
Very friendly and helpful. Very good on pricing

Rex Colinares

1 month ago
Very courteous service, during our usage of the storage. Friendly, clean and well secured and managed.

Lawrence Mcgaughy

1 month ago
Outstanding customer service, great facility and pricing. I definitely made the right choice for my needs.

Thecia Sheriff

3 weeks ago
Very nice people. I really appreciate how courteous they are. Very clean and easy to find. Enjoyed the customer service.

John Schmid

2 weeks ago
Great couple and very pleasant to talk to. Made us feel welcome. They went out of their way to find storage space to fit our needs.

Charles Jastre

10 months ago
Good location and pretty good assortment of units available at reasonable prices.

Mark Reeve

1 month ago
Don't recommend. Place is easy to miss from street, especially after sundown. No climate control and in need of some wall and roof repair.

Lori Miller

2 years ago
I currently have a unit here and I agree that the management is unprofessional and discourteous. I had questions about a letter I received and some charges/late fees and Gary was not able to explain them clearly and became very agitated with me because it didn't seem right to me and I wanted a clear explanation of the charges. Luckily, his wife heard us arguing from the back and came out and did a much better job. She remained calm and was able to clearly explain everything to me. He was very condescending to me and they believe their computer ledger is "God" and there's no possible way for computer or human error to occur. There is no customer dispute/satisfaction system in place or any way to reach the owners. (They don't deal with their clients). This company also rips people off with the way they do late fees. They also either charge $10 or $20 to send a non-certified letter in the mail. Ridiculous, moving as soon as possible.

Beautifulallday Natural Mandy

1 year ago
It was convenient and affordable. The only issue I had was the inside storage doors or not tall and wide enough, I couldn't get my sofa in the storage. Which was a bummer! I'm reducing my stars to two from four because if your doing a promotion on marketing and requesting reviews for money off bill you should honor it, and when you say your going to call the customer back you should do so. Your wife going to the hospital has nothing to do with me, and I'm sorry for her health decline, but I will not be talked to like I'm a child when the last time I checked I was grown. The reviews I read about rude management was right, I couldn't believe it but when it happened to me it was dead on the head. I'm the consumer and it's my money that keep you going. I will call the better business bureau if I don't receive my discount you can bank on it. I never really relied on reviews to business but maybe they are reliable after all....

Tina Barnes/Davis

1 week ago
Storage space was great but I moved out early and I had paid a month in advance for the unit but they would not refund my money for the month that I would not need the unit, That sucks because who has money to just give away I sure don't I was not happy with this.

G. Lott

3 years ago
Inconvenient, unprofessional, and inconsistent. Lease a storage facility elsewhere! I have been a loyal paying customer of this establishment for over 4 years (since August 2011) and had no problems for over 2 years outside of the fact that you only have access to the facility from 7am-7pm and so-called "management" is only onsite from 9am-5pm Monday through Friday (very inconvenient for those who work a typical work schedule). 2 months ago I decided to sign up for autopay for convenience reasons; I went online entered my payment information and checked the box to begin auto pay using this form of payment and received email confirmation of this being set-up. Over a month later (without receiving any notice of late payment), my mother went to my storage facility to remove something from the unit as I live 30+ miles away now and was told that i was delinquent in payments and that she was trespassing. She was told that they do not allow auto-pay to be set-up online and that I needed to complete and sign a paper form and would need to mail it in (due to their office hours being the same as my work hours). I mailed it via the US Postal office less than 1 mile away from the facility only to find that several weeks later they had not received it; this was discovered due to noticing a payment had not been withdrawn from my account. I in turn made a one-time payment online, my mother requested another form in person at the facility while I was at work which I drove over 30 miles to complete. When she took the form into the office, she was then told that I needed to turn it into them in person with my driver's license. If this was the case, why was it okay for me to mail it in initially? Very contradictory. The onsite staff has been very unaccommodating, unprofessional, and have yet to return my voicemail regarding the matter (as I work the same hours that they are in the office). I will be reporting the false advertisement on their website to enroll in autopay as well as their unprofessional behavior to the Better Business Bureau and will pursue legal action if needed due to lost wages that I will have to spend away from work to drive 30+ miles to appear in person for them to accept a simple form. I have since given my notice to vacate this facility and would not advise anyone to utilize this facility as it will be nothing but a hassle and inconvenient.

Ely Salinas

2 years ago
Realmente lo que cobran por un storage que se llueve adentro,comprarle un seguro que no se hace responsable, eso no tiene precio,con un Am sorry!...no se remedia...y ni una estrella se merecen, pero la puse x que no me deja opinar:/

Ryan Corcoran

2 years ago
The WORST storage facility I have ever encountered. The insurance company they sell you doesn't cover loss by rats... This storage facility takes NO PROACTIVE measures against rats...no traps, nothing. I went to move out of my storage unit and found my possessions had been ravaged by...you guessed it...rats....feces, chewed possessions everywhere. When I asked why there were no traps they literally said, "Oh we can't do that". Instead they directed me to their insurance company saying that "They make it easy to file a claim"... Doesn't matter if your property is not protected.

Stacie Montalvo

1 year ago
I use to work here and I can say first hand this place is not that great. The managers Gary and Bette are very unprofessional. They do not know how to speak to clients especially Gary. If you are from any other nationality he will most likely be rude to you. Also this man wrecked into my car cause damages up to almost $6000. Mind you this a brand new car 2014! He has not paid me in full even though we sign an agreement that he would due to his lack of insurance but each time I have called to collect a payment he's degrading and aggressive. So now I have to take legal action. Units are good if your in a newer building. Gary won't fix any issues you have if you do get an older building. He'll tell you to call the insurance but that doesn't cover rat damages. Ive tried to be overly understanding with these people but it's just a lost cause. I'm not sure why the owner still has him there anyway while he's working for the elevator company next door also.
See all Reviews

Pat C.

6 months ago
Easy access to unit, Large ground floor unit & lock provided.

Storage Facility Amenities3 Amenities

  • Drive-up Access
  • Online Bill Pay
  • RV, Car, Boat