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Great Value Storage

15300 Kuykendahl Road, Houston, TX, 77090

Office Hours Now Closed
  • MON - FRI9am - 5:30pm
  • SAT9am - 4pm
  • SUNClosed
Gate Hours Now Open
  • Daily6am - 9pm

Storage Customer Reviews

Tara Hunter

4 years ago
It was fast and easy! I was truly shocked to see that were no hidden fees or surprises at checkout. The truck was really helpful in the transition to the storage. Thanks for the great experience....

Ashley Humphrey

9 months ago
The young lady in the office was very helpful and patient with me. I had been having the most stressful day and her excellent customer service made my day 10x better. The manger was also very helpful by calling and checking on me to make sure everything was ok. I will definitely recommend this company to others.

Steven Golden

8 months ago
Andy, was very helpful and professional. He went the extra mile in explaining the in depth intricacies of the contractual agreement. He also, showed me the unit rented and explained in deep detail the code of conduct for the storage community. All in all, because of his professionalism, I believe we made the best decision to rent the storage space from Great Value Storage. It is a great value indeed.

George Levine

6 months ago
Very professional helpful and just a friendly experience.

Eddie Silas

4 months ago
Simple easy process for renting a storage unit. Andy did an excellent job explaining the contract.

Charisma Crear

4 months ago
I had a really great experience in the front office.... Super Super Super informative and absolutely friendly. He makes sure everything is known upfront as well, so no funny business or later unknown information! Really great rent prices, too whether it's on sale or regular price!!

Richard Saettone

4 months ago
I had a great experience getting a good quality, affordable storage unit. Andy, the general manager, was incredibly helpful in making sure I chose the correct size and I'm thoroughly satisfied with his customer service.

Jacque Sauls

2 months ago
i found andy at this location to be very friendly and informative on every question i asked. he checked me and showed me the unit in a timely manner. i would recommend this facility to everyone. very pleasant experience

Tiffany Hubbard

2 months ago
I can honestly say I love this place it is well taken care of and the staff are very friendly and courteous and provide you with all details and everything you need up front I recommend this place to anyone they're awesome

tre berry

1 month ago
Andy was so helpful, and is more than understanding. Thorough in his explanations, I am so glad to have chosen this storage facility! Id recommend this facility to anyone!!!

Mike Murphy

1 month ago
While the property might not look appealing on first entry, the Property Manager is knowledgeable, friendly and very professional. Even though it was an online special that brought me to Great Value Storage, Mr. Andy Cantu was the reason I rented.

RICHARD

2 weeks ago
Got a quote over phone from a few places only to show up and it be a different price. Got a quote from Andy Canto over the phone and went in was same price. Walked me through all the paper work and was super nice. Highly recommend this place and Andy Canto.

Chris Scroggs

1 year ago
So good so far! 1/2 off my first 3 months

michelle Armealine

1 year ago

Renea Lewis

3 years ago
Up until i moved out of this storage i loved the customer service. I had a unit here for almost 3 years in the climate controlled building which i paid extra for even after a price increase. However, now that my items have been moved out i hate this place! I discovered that i had RAT droppings and other stuff to build a nest in my storage unit and the same nasty droppings in my furniture!!! I was told that since the manager did not see the droppings and my furniture in the storage space i would not be compensated for the damage to my furniture!! This was brand new furniture before i moved in this place!! DO NOT RENT HERE. They like to take your money but that's about it!! The regional manager is rude!

Tangela Baker

1 year ago
This place is horrible DO NOT store your things here.. RATS, WATER BUG, SPIDERS. . The management is very difficult to contact. The younger girl worked front office Never Moved From Her Chair.... Now the new girl doesn't know where anything is... I have had do many problems that I just had to remove my things.. And the previous review lied about hidden fees.. they add a $10 insurance and increase price after do long for what?? no one calls you back or help when mold is everywhere and the rats have eaten through your furniture. This place is ridiculous. I have plenty of documentation and pictures to prove that this place will ruin you.. DO NOT PUT ANYTHING ANTIQUE OR THINGS OF VALUE.. Not even a car rats will make a home in your upholstery.. mildew, mold, spiders, flying cock roaches, RATS.. I set multiple rat traps(picture) they used the stuffing in my couch for nesting or bedding... NASTY AND HORRIBLE and asked management to call me NEVER CALLED... as of today my things or Removed.. I Gave 1 star because I had to.

Nene Dior

1 year ago
Horrible everything & denied to pay us on the insurance that was their fault Bc of water damage and rats

joyce yray

3 years ago
No stars are deserved whatsoever. Our unit got broken into twice!!! Terrible service and no resolution. They also declined to pay us on the insurance claim.

Carrie Pugh

1 year ago
Poor, poor facility. Horrible experience with communication. Apparently many of the units flooded in April 2016. Supposedly, customers who they "thought" were affected were notified by phone call. Not this customer--who has only been contacted since the facility changed ownership from Uncle Bobs twice, for notification of increase in fees. No phone call for the possibility of my unit being flooded. Very poor communication. I didn't know I flooded unit until nearly a YEAR later! I tried calling corporate with 2 messages left, but no return call. DO NOT STORE YOUR BELONGINGS HERE.

Olevia Paige

1 month ago
If you rent here you're really taking a chance with your belongings. Wish I could give less than one star after my experience with this company. I was renting a storage at the Kuykendahl location for about two years and only had very minor issues with this place (ie. not sending reminders of payment due dates.) But a couple days ago I decided to close my account and move my things into my new place. I go through the process to close my account and I tell the manager that's there now, Andy, my storage unit number. He informs me that my things were recently moved to another storage unit because the company decided to paint the rooms...Hmmm, doesn't make a lot of sense to "do maintenance" on a unit thats being used. So I then asked Andy "Were there any water damage to the unit" and he says "No. We just wanted to paint the walls." Againb this makes no sense. I then aked, "In the event that there is any damage to the items after being movedb what actions do we take?" Andy then assured me again that there "were no damages" and "every thing was handled with care." So get to the storage unit and clearly everything was not handled with care and there was water damage. I had items with mold and water spots. My headboard was chipped and had white paint on it. The side rail for my bed also had white paint on it. My mattresses were so disgusting with mold and water stains that I refused to touch them without gloves. I was very upset I was lied to. The next day I spoke with Andy and he told me there's nothing Great Value Storage could do since I already moved the items. I asked him why that wasn't communicated to me before instead of him saying "there were no damages" They painted the units because there were mold and damage from hurricane Harvey and they wanted to cover it up. If you rent here you're really taking a chance with your belongings.
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Storage Facility Amenities6 Amenities

  • 24 Hour Cameras
  • Boxes & Supplies
  • Climate Control
  • Drive-up Access
  • Online Bill Pay
  • RV, Car, Boat