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StorageMart

12430 Bandera Rd, Helotes, TX 78023

Office Hours
MON - FRI9:30am - 6pm SAT9:30am - 4pm SUNClosed
Gate Hours
Daily6am - 10pm
Google Reviews
rating 4.8
Write a Review

Cashmere B

5 years ago
rating 5.0
Highly recommend this location. The property is extremely clean and a safe environment to store your important belongings. Chris White & staff are wonderful!! (`'.(`'. Superb Service~Thank you .').')

Ronne Villegas

5 years ago
rating 5.0
Professional, swift, and the most painless thing I did in all the re-locating. The manager is really friendly, and goes out of his way to answer all your questions. One of the businesses I'd be glad to support.

Flash Jones

5 years ago
rating 5.0
Hey I just got to Storage today March 7th the sky Chris was such an awesome guy I can't believe it how easy was going to Storage out of storage place everyone else was giving me trouble hard time with payment this that and the other discount minutes move quick fast easy I really appreciate the service Storage more I didn't know you exist but now you're my heart forever thank you so much

Bonita Babu

5 years ago
rating 5.0
Fantastic price!!

Becky Forrest

6 years ago
rating 5.0
Chris was way so nice and easy to work with..I will def refer folks to them! Thanks for the help

Michael Pick

5 years ago
rating 5.0
The staff is friendly and answered all my questions. The building is in excellent condition and the storage units are well maintained.

Steven Carpenter

6 years ago
rating 5.0
Pleasant over the phone setup. Went in and signed papers and received my unit within 10 to 15 minutes. This is my third time renting at this facility. Good people.

Caleb Davis

4 years ago
rating 5.0
Great experience.

Matthew Scott

5 years ago
rating 5.0
My girlfriend had gotten a unit here the guys in the office we helpful and price was pretty fair.

Katia Vega

6 years ago
rating 5.0
They have been wonderful! I had to rent a storage unit because of the amount of things I have while moving out and Chris was so helpful! He had me in and out of the office in less than an hour (in the RAIN!) and then still showed me my storage unit, even though it was pouring and flooding. Such good service, and I'm so glad it was so easy to rent! I'd definitely recommend this place to anyone! :)

Derek Ellis

4 years ago
rating 5.0
This place is great. The staff is very friendly, accommodating, and they do a great job of maintaining the property. The security and cleanliness at this location is awesome and it's a good indicator of how much the staff cares. I highly recommend this place to anyone looking to store their personal belongings.

quanah parker

5 years ago
rating 5.0
StorageMart staff (Chris and Daniel) were very kind, considerate, helpful and provided exceptional customer service. Their facility was clean, secured, and we were very comfortable with the room provided. We are very pleased with their service and will continue to use this service in the future. We cannot thank them enough for their assistance and great service.

Elizabeth Toth

4 years ago
rating 5.0
We have used Storage Mart for years and always we're treated with respect, kindness, and professionalism. Chris and Daniel have provided exceptional service. We cannot recommend this facility and the staff higher. If you're seeking ethical, professional, prompt service with a smile and genuine concern, you will find it here. They are the very best!!!

J Banuelos

4 years ago
rating 5.0
Picked this place for the price and location. The place is clean and easily accessible. Storage unit was clean as well, swept it before loading it up and only swept up a small amount of dirt/dust. Office personnel are friendly and helpful, willing to help and answer any questions. Will update review after a view months. I am renting a 30x10 unit.

Julian Waddell

3 years ago
rating 5.0
I assisted my son in storing his belongings in a short-notice. Chris was very helpful in assisting with this transition. By viewing the quantity of items to be stored, Chris was immediately able to recommend the size unit we needed. Not only that, he was able to complete all required administration work for us, while we loaded the storage unit. If that wasn't enough, he even brought us cold water to quench our thrist. The experience was pain-free, professional, quick and the price reasonable. I was very impressed and would highly recommend this storage facility to family and friends.

Wayne Thomas

3 years ago
rating 5.0
A good safe, secure self storage.

Zachary Ellis

3 years ago
rating 5.0
Great facility and amazing staff! The manager Keith is a great guy and definitely does everything he can to work with you to make you a happy customer!

Shari Sheldon

3 years ago
rating 5.0
We needed a space while selling and moving. The StorageMart provided a prompt easy to navigate system with guided assistance. The staff is very kind and was a pleasure to be greeted with appreciation for selecting this storage facility.

Karen St clergy

3 years ago
rating 5.0
Very accomadating & patient. Thank you

Karen St clergy

3 years ago
rating 5.0
Very accomadating & patient. Thank you

Reese Friedman

3 years ago
rating 5.0
Been with them for over 10 years and have had a number of different units. They were all great. The property is secure and well maintained. The staff has always been very helpful. Id use them again in a heartbeat.

Josue Ruiz

3 years ago
rating 5.0
The service and the attentions were superb! I am very satisfied with Storage Mart. JR

steve polasek

3 years ago
rating 5.0
Should have 24-hour access

Mike Hewson

2 years ago
rating 5.0
This location is the best storage facility I have ever rented from. I have a storage unit and also store my work trailer there. It is easy to access and has top notch security. Keith the manager is amazing! He goes above and beyond taking pride in managing this facility. He even contacted me personally to let me know one time that I forgot to put locks on my trailer. I highly recommend this location to anyone who is looking for storage.

m z

2 years ago
rating 5.0
The storage facility grounds is neat and tidy. Absolutely, no trash on the grounds. But most importantly, Great customer service. Keith Santos the manager is approachable and is always available to help with our storage needs or answer any questions that we might have. Keith is respectful and listens to his customers. I definitely recommend Storage Mart located in Helotes, TX for future service.

Tamra Yannuzzi

2 years ago
rating 5.0
Excellent facility. Have used for years. Manager very helpful, when you need help with something, he jumps right on it.

Evangeline Lee

2 years ago
rating 5.0
I recommend this storage based on the price, location, and excellent service from on-site manager.

Matt Matticola

2 years ago
rating 5.0
Just rented out a unit at this location and our first impression has been great! The entire facility is very clean and well kept. You can tell that someone puts a lot of effort into keeping it that way. They have plenty of cameras and on-site security so I can store my valuables and never have to worry. I've had other storage units that don't even compare to the quality of this one. If you are shopping around for a storage unit, this is the place you want.

The Green Mercer

2 years ago
rating 5.0
Very helpful and kind. I recommend this place 100%

Bryan Oplinger

2 years ago
rating 5.0
I have been storing at this location for several years now. Keith, the site manager, is always friendly and helpful. Keith and his crew keep the site very clean, and it always looks good. Just a nice place to store ur belongings, and friendly people to deal with.

Anndrea Brown

2 years ago
rating 5.0
Rented a unit for a year and could not have had a more positive experience. Was the most affordable place in the Helotes area and Keith at the front desk was always friendly and helpful anytime I had to go in. Easy access, good maintenance, 5 stars easily

Jesse R

2 years ago
rating 5.0
Great costumer service, helpful employees, clean facility, secure and conveniently accessible 24hrs.

GERRY VALDEZ

1 year ago
rating 5.0
I am native to San Antonio and moved back to San Antonio in May of 2011. In June of 2011 I had the need for a very large unit 10x30x10 of which I was paying a little over $200.00 the facility was not the greatest but was convenient. Every third month the price went up by $10.00 of which I questioned and was informed that their prices needed to stay with the average rental units in the area. Well I moved to different location of which the price was only raised once in 6 years. I no longer need a unit that large and wanted one closer to my home. TADA Storage Mart came through and the unit is climate controlled, it does not smell, the unit was clean and ready. I choose a 10x10 so I could have some room to move things without falling over. Keith was great, efficient and informative. So far I am happy.

Rosalia Corrales

1 year ago
rating 5.0
From the first phone call to meeting the staff in person I was impressed on the customer service I experienced! I was recommended by a friend and couldnt be more happier. I feel the pricing is affordable and most of all Im comfortable with my stuff being secure and safe. Highly recommend!

Andrea Berlocher

1 year ago
rating 5.0
Cindy was extremely kind and helpful over the phone when I called the 800 number online. She was knowledgeable about StorageMart and provided very clear information regarding the storage unit we were interested in. Keith, the on-site manager, was also very kind and informative when we signed our papers at the StorageMart location. They both made our experience seamless and we are very pleased with our unit! Thank you so much to you both for assisting us in our storage needs and we will definitely recommend this storage location to friends and family!

Genavieve Vallejo

1 year ago
rating 5.0
Great customer service and easy process! Highly recommend.

John Sobey

1 year ago
rating 5.0
Very nice and helpful. Reserved unit and can relax until the move. Thanks

Clarissa Renea

1 year ago
rating 5.0
Keith was so nice and explained everything great to us! Very friendly and our unit is spacious!

Angela Torres

1 year ago
rating 5.0
Storage Mart in Helotes has been there and helpful from the beginning. Paul was very diligent! He made sure I had everything I needed to ensure a smooth move in! I never had to contact them, as he contacted me if something was missing, or just to see if I was ready to move in. Fantastic customer service! Thank you

Laura Denton

1 year ago
rating 5.0
We are very satisfied and happy with the ease of renting a storage unit from the Storage Mart in Helotes. Very friendly staff and always so accommodating.

Steve Schoultz

1 year ago
rating 5.0
Paul was very helpful with the rental of my storage space. The unit was clean and everything works fine. I wouldn't hesitate to recommend and I got an excellent monthly rate.

Ariel Miles

1 year ago
rating 5.0
Paul was so helpful and was really kind and showing me everything I needed to know! Even though we will only be storing here for a short while I am grateful for how they treated me and the service they give!

sharon winfield

1 year ago
rating 5.0
It was a great experience. Paul was very friendly and knowledgeable. I would rent here again if I need storage again.

Elmer Tablizo

1 year ago
rating 5.0
Keith and Paul, the storage managers, were very helpful and the facilities were very clean. I appreciated how easy it was to get to the location and the security measures in place to safeguard our property. I would highly recommend StorageMart for your storage needs.

Francisco Ramos

1 year ago
rating 5.0
The staff is great! The process to rent a storage unit is fast and easy and they are ready to help you with anything you need. Highly recommend this place.

Andrew

1 year ago
rating 5.0
Storage Mart staff was very friendly And informative. Explained everything and was ready to show the rental space . When reviewing the rental it was clean and ready to go.

Ed Earl

1 year ago
rating 5.0
Really friendly staff. Easy checkin process. Allowed me to set my own gate code. Facilty is really clean and easy to navigate. Good prices too. Highly recommend.

Kelly Callahan

1 year ago
rating 5.0
Very friendly, helpful and professional young woman assisted me and didnt make me feel stupid. I am new to this service so I needed guidance. I got a fair deal and Im excited to store my stuff here.

Rod Evans

1 year ago
rating 5.0
Keith, at the Helotes StorageMart, is a great guy! I have been a repeat customer for a couple of years now and I have to admit Keith and his staff are the easiest and most professional people to work with. It took me less than 15 minutes to secure a storage unit and have all the paperwork signed. I truly feel safe that my belongings are secured at this property. The staff continually make rounds picking up trash and conducting maintenance. The property is well maintained. I have never had an issue with this property. I will suggest this property to anyone seeking a storage unit.

Jesse Ramon

1 year ago
rating 5.0
Nice people.

Albert Boyle

11 months ago
rating 5.0
It's really nice. I don't know how new it is, but it all looks brand new. The storage unit was clean and undamaged. The doors to the storage unit worked like brand new. I wout definitely recommend.

Elizabeth

11 months ago
rating 5.0
Exceptional customer service, prompt, proactive, and extremely helpful! Manager and Assistant Manager have been awesome strongly recommend this location!

Corina M Camacho

11 months ago
rating 5.0
I had a very good experience. From making reservations to first day checking in. Definitely recommending StorageMart on Bandera Road

Rachel Staples

9 months ago
rating 5.0
I had the pleasure of speaking with Missy and she was absolutely FABULOUS. I normally hate talking to customer service representatives. However, Missy was very personable, kind, and listened to all of my questions and answered them with ease. Someone needs a raise! So easy to work with and super easy to get things set up. Thank you Missy! Thank you Storage Mart!

Elizabeth

8 months ago
rating 5.0
We are very pleased with the exceptional service received from Keith. He ensures storage units, grounds, and restroom are very clean. He is ambitious, motivated, and thoughtful and takes actions to reduce and prevent complications. We cannot recommend him strongly enough.

Monica Maryland

7 months ago
rating 5.0
Nikki was amazing. I feel very comfortable leaving my belongings here.

Camellia

7 months ago
rating 5.0
Nikki was so helpful and patient! She went above and beyond. I truly love the people at storage mart and highly recommend this business. Thanks you guys!

Richard Zellmer

6 months ago
rating 5.0
Absolutely Fantastic! Nikki, facility manager, was outstanding! I needed access to the place on a Sunday as my initial date to unload, and she accommodated my needs. Got the paperwork done via email and she removed the facility lock so that I could unload. Much better than Public Storage, which has central reservation system.

Nadine Espinosa

6 months ago
rating 5.0
Excellent customer service! Keith was very knowledgeable and friendly. Units are very clean. Highly recommend.

celina elias

6 months ago
rating 5.0
I worked with Nikki and she was amazing. Super friendly staff and best rates around area. They returned my call immediately and Nikki was so patient when I couldnt make up my mind on the size of the storage. She took me to each size available so I could see what would be the best for me. I highly recommend storage mart and ask for Nikki.

Linda Cosey

5 months ago
rating 5.0
I had to rent a storage unit for an out of town family member who was moving to Texas. I had the honor to work with Nicki. She was very pleasant, professional and explained everything explicitly. I waited to send my review because I wanted to give a truthful review. One day I left the lock off the unit, they called to make sure I was aware the lock was missing. I have had other great encounters. Nicki has exceeded my expectations of my experience.

Holy Warriors Arise Ministries

5 months ago
rating 5.0
Nikki was a total rockstar. Could not have conducted business easier and more efficient she went above and beyond the call of duty, she gave me a variety of options that best suited our familys needs. . She is a blessing. P.S. I think she deserves a faster golf cart

Jessica Meyers

4 months ago
rating 5.0
The customer service at the HELOTES storage mart is awesome. Nikki and Keith have been extremely helpful with all our needs. Very clean property and we appreciate the friendly and clean atmosphere.

ABC Movers Rick (ABC Movers)

1 month ago
rating 5.0
I have not been back in over three years because of the previous employees. However glad I gave it a second chance because Keith is a 360 turn around. He is very polite and on top of the facility. He makes it very easy to rent a spot. Thank you Keith. I will bring back future tenants..

Mary Kopas

6 years ago
rating 4.0
Always very helpful and send an email reminder invoice each month for my bill! Great management and kept very clean.

Roland Averitt

4 years ago
rating 4.0
Nice people. Units not climate controlled, and price seems high for that... Secure feeling facility.

Sylvia Vargas

4 years ago
rating 4.0
Awesome people ready to help!! No major problems been a customer for the past 5 months.

angie g

2 years ago
rating 4.0
So far it was pretty quick and easy to purchase and mr. KEITH at front desk was very helpful and explained everything clearly. And pretty good price. Recommend this place anytime.

Steve Curtis

5 years ago
rating 3.0
Don't get me wrong. With out a doubt the place is always very clean and the guys are very accommodating to anything you need. I also feel what I have stored is very safe I gave them 3 stars because a couple of things are important to me. 1) It seems to me the bathroom is locked more than open. I think they should put some sort of keypad on it like they have on the entry doors. 2) I receive my packages there and UPS comes about the same time everyday 11-1. Numerous times, because no one is there, I have had to chase down the driver or schedule to get my packages at the UPS hub the next day. Other than that it's a great place for storage.

Chance Collins

3 years ago
rating 2.0
The first visit was fine, and the facility is as advertised. The climate controlled units are clean, the place feels safe, the cypher lock doors are sporadic at best, and there is a bit of a small rodent/scorpion issue. Ive seen rodents around the complex, not in my unit, just scorpions. I would have liked to rate this place higher, but after yesterdays visit, theres just no way. The amount of time and energy to relocate to a new facility is what merits this rating. For the owner: Your quirky manager is only amusing for so long with his sitcom antics, and is best described as fickle when it comes to his rhetoric of policy. In business, sticking to policy and procedures is a REALLY good thing for efficiency and legal purposes. However, it is also important in business to remain flexible with your customers; especially when its in the best interest of the business to do so [more net profit]. I moved from a big house to a small apartment, and my lease is 2 years. You just lost at least 2 years of business. Furthermore, you just lost at least 2 years of business on one of your biggest climate controlled units from a customer that pays early and has never missed a payment. After unit cost, taxes, and insurance I bet it would be close to $200 a month. Lets conservitively round down to $180 since I dont have the exact figures: ~$180 x 24 months = ~$4320. ~$4320 of sure-fire, super easy, never late income is now lost. I was told one thing a couple weeks back, and was told something completely different yesterday. Yesterday I stood in line for 20-30 minutes listening to awkward small talk and snarky banter from the manager with the new customers that were in front of me. Knowing this guy from prior encounters, Id expect no less. However, after he had noticed I had been standing for awhile, he shouted across the counter, Are you here to pay a bill? I said, No, just wanting to transfer to a bigger unit. Currently, I am renting a 10x10 climate controlled unit and was hoping to transfer to an available 10x30 climate controlled. He then replied, Well, are you going to be able to move all of your stuff before we close? Because thats only 3 hours from now. I was immediately annoyed. Just a couple of weeks prior I had asked about moving to a bigger unit, and he said, The best time to do the transfer is right before I close tonight (Saturday), because that gives you all of Sunday to move your stuff since we are closed. Someone can rent your unit, but they wont be able to get the unit till Monday, so that is your best option. So what changed? Why is this no longer an option for me? After he said 3 hours, I was annoyed and replied, Yeah, thats not really possible man. I have a lot of heavy things that I need to move and still need to go grab help. He shrugged his shoulders and said, Well I just shook my head, agreed, and walked out. I mean, he is right, thats the policy I suppose. Im sure its also policy to run a full blown automotive paint shop out of the units, or its probably policy to have a few instrumental bands performing out of the units. Its also policy that the manager takes the dollies for personal use and never returns them. The dolly is never there when needed. Like I said, fickle. I wish things could have worked out better. The location is nice, and the facility isnt bad. However, principle is principle.

Brent Harris

4 years ago
rating 1.0
StorageMart in Helotes raised my rent without notice and charges excessive late fees, even to customers of more than 5 years or experiencing job loss or severe medical problems: Deliquent account processing fee $35. Late charge $10 on 4th day of month. Overlock charge $15 on 6th day. $50 lock cutoff fee. All late fees together total more than $100 a month. Other storage facilities in the area try to keep your business, not drive you away.

Michelle McMullan

4 years ago
rating 1.0
This place is INFESTED WITH RODENTS!!! We have had our stuff in the climate controlled units for the last 10 months and just came to pick it up and our stuff is covered in urine and feces. Absolutely disgusting!! We are going to have to throw away our mattresses and sanitize all of our belongings. I haven't even opened the boxes yet to see if they were inside. I showed Daniel, one of the managers, the damage, and he tried to blame us and then acted offended that we were upset. He offered no resolution and stated that "it's just nature. Nothing we can do about it." What BS! Ever heard of pest control?!?! I'm extremely upset and will be contacting corporate on Monday. However, if the managers are any indication of this company, I am doubtful that they will be helpful.
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rating 5.0
3 Reviews
Write a Review

Jay B.

2 years ago
rating 5.0
Really nice people. Everyone worked with me on both storage rooms to make sure I had what I needed including walking with me to the units and pointing out...

Jim V.

2 years ago
rating 5.0
I have had a 10x10 Storage at Storage Mart for over 3 years. Initially, the Mgr was not real impressive. All talk- No results. However, the new Manager...

Jason S.

6 years ago
rating 5.0
storage mart of helotes is the cleanest storage facility in the san antonio area. chris white and daniel are the friendliest, most accommodating, and...
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  • 24 Hour Cameras
  • Boxes & Supplies
  • Bright LED Lights
  • Carts & Dollies
  • Climate Control
  • Delivery Acceptance
  • Drive-up Access
  • Exterior LED Lighting
  • Gated Entry
  • Indoor Vehicle Storage
  • Interior Hallway
  • Online Bill Pay
  • Online Rental
  • RV, Car, Boat
  • Rental by Phone
  • Roll Up Doors