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StorageMart

15601 FM1325, Austin, TX 78728

Office Hours
MON - FRI9:30am - 6pm SAT9:30am - 4pm SUNClosed
Gate Hours
Daily6am - 10pm
Google Reviews
rating 4.7
Write a Review

laura brown

4 years ago
rating 5.0
In comparison to the surrounding area and having spent a significant amount of time here with various sized units to meet my storage needs on a whims notice, I don't see that placing my money anywhere else would be a smart or beneficial move for me. The only way I'd ever consider moving my stuff out is if the next place was just outright free with the same exact amenities. And I've done some pretty intense research on it to make sure I'm getting the biggest bang for my buck because I rely on every penny to survive. The manager Debbie is one is the most pleasant people to run into when I'm on the grounds and for the price per size/square footage I'm usually here with 2 goals in mind, study and work (I can't do these at home bc of my roommates at home job that has her on a company cell center style phone), and I really appreciate that she doesn't waste my time with senseless small talk, but she will stop and geniunely say Hi, good afternoon, etc....I don't think she's rude in the least and she's never ignored me when she knows I'm here. The security setup helps me actually feel safe to be out here alone as a female with cameras everywhere (that you can see work in the front office) and floodlamps all over the grounds that go off by the slightest motion detection, plus being able to keep my vehicle safe when I'm needing to access my unit by finding a space inside the gates that will not block anyone from their units, and guaranteed secure access to my belongings whenever it's needed (which is VERY CRITICAL since I work FT, trying to start an art business on the side, and I'm in graduate school doing my seminary studies which requires needed access to any one of my 300+ books or old lecture notes at ANY given moment for research papers, speeches, etc...)....these aren't things offered by ANY OTHER storage facility in a 30 mile radius. I called each one I could find a number for. That alone is worth looking into. It's definitely a place for just about any need you may have! The other places around here are truly just out for money and they forgot about the customer service aspect and what the customer needs and how impactful just those are when paid attention to, But StorageMart hasn't. Other than this horrible Texas weather pushing in the typical seasonal creatures running from the weather so far this year (which (1) happens in every storage facility and if they say it doesn't they aren't being so honest right off the bat and not someone you should be doing business with anyways, (2) Happens in your home and apartment too so don't be so surprised because they can't tell the difference between your home and any other building).I know that once the weather stops freaking out then it won't be an issue anymore, that's how it always here In Austin regardless of where you live, store, etc.... Debbie keeps the facility hallways and driveways top notch, and if anything ever sounds or looks out of place she's on it quick - since I'm here a lot studying, working, or sorting through my items I'm selling I've personally seen her carrying these out these cleaning tasks and approaching situations that needed clarification/reminder of their environment. And when she's stepped away from the office, even after hours, she's posted her # for anyone who comes up to the door to be able to record it and reach her.

Danny Cage

4 years ago
rating 5.0
Excellent manager and great customer service

Terry Sims

5 years ago
rating 5.0
I have used this facility for about 2 years now. Debbie the mrg is very attentive to what's going on here. She keeps it clean and inviting and I see her inspecting the property daily. I own and manage a construction company and rent the largest space available to store my tools and supplies. It's an enormous savings for me from renting a retail space that was pretty much just throwing money away. Access is always easy and the property is completely protected with a secure cyclone fence. I plan to stay here for quite a while. If for nothing else, the savings over the price of retail space is the true value to me.

Shelia Latting

6 years ago
rating 5.0
Unfortunate I did not have a good experience. I wasn't aware that the office closed early, I was contacted by the young lady around 11:30 am to ask if I planned on renting on that day I said yes and she began to inform me that the office closed at 12:30 am. I explained to her that I wasn't aware that the office closed at 12:30 and I would be there in the next 10 min. Since I live across from the storage I was there at 11:55 am. The lady was on the phone, based on the conversation I am sure it was personal. I waited for approx. 10 min before she waited on me. Then she informed me that my finance had to be there and I explained to her that wasn't what I was told on the phone. So I asked her to put the storage in my name. She was okay to do that, the entire time I felt she wanted to get me done and out so she could leave. She showed me the storage unit. I asked if there was anything closer and she stated that if there were they would cost more. We never discussed it until on the way back she asked if I wanted her to see what was available. I said that would be wonderful, she still didn't have the best attitude. She looked up closer units but with the increase in price and her attitude I didnt have her make the change. I was disappointment in the service I received. This complaint was reviewed by the Corporate Office, I received a call from the Regional Manager and I must say the company vindicated themselves by making me feel I was heard as well as taken excellent care of my uneasiness. His personal call was welcoming and his generosity was more than expected. The tone of the conversation was pleasant and he gave me additional information that helps me with my rental experience. I do recommend this company to anyone looking for a storage unit; I rented her in the past and never had a bad experience.

Kip Weaver

6 years ago
rating 5.0
I have rented a storage unit with Self Storage for over 3 years now and I have Never had any issues with my unit, the site or any employees. It's in a great location for me and Debbie is ALWAYS been very helpful and does everything she can do to help me out. This is a Great storage facility if you are looking for one in the North Austin area.

Danny Cage

5 years ago
rating 5.0
Debbie is wonderful, and a joy to work with. She always tries to put the customer first. I'm a long time tenant, and would never have been here this long if it wasn't for her. Thanks Debbie, you're the best!

Robert Dues

5 years ago
rating 5.0
This place is excellent! Debbie is very kind and goes out of her way to make you feel appreciated. The rooms and hallways are clean and the security of this facility makes me feel very safe. If you're looking to store your stuff, this is the place to be.

Amanda Sharp

5 years ago
rating 5.0
My experience with StorageMart has been really good. Debbie has been really helpful and friendly and this place has the best customer service! She really cares about the facility and about the tenants. Thank you!

Jesse Garza

4 years ago
rating 5.0
Debbie, the Manager, is very nice and friendly ! She maintains the property very well.

Lanny Brown

6 years ago
rating 5.0
i have used this place to store some of my things and i am very happy with their service.

Jeff Roberts

5 years ago
rating 5.0
Debbie was wonderful and had us setup in no time. Great facility and great staff.

Michael Juarez

6 years ago
rating 5.0
I had a good experience with getting a storage unit, all was explained. And Management was totally helpful. I have rented before and this was the most pleasant experience.

Sanpro Prods

5 years ago
rating 5.0
I have been an active tenant at this Austin location for almost 3yrs. I would recommend this to anyone and everyone. Debbie is an amazingly attentive and interactive manager and a stellar individual! KV

Andrew Gipson Richardson

5 years ago
rating 5.0
This is by far the best place I have rented- Debbie is a great manager and very helpful- the units are all easy access and the place is immaculate. Highly recommended.

Alex Nevarez

4 years ago
rating 5.0
EXCELLENT service! I needed to use Storage Mart while I studied abroad. They are accessible, friendly and their facilities are incredibly clean! I couldn't be happier with the service I received Not to mention their very affordable pricing

Holly Sax

4 years ago
rating 5.0
Website worked very well, straight forward and easy to use. Able to reserve a unit online, property manager called promptly the next morning and set everything up. Went in person all paperwork ready to go for signature and setting up security code - from start to finish done in under 15 minutes (including ride to the unit). Friendly service, clean and secure facility, convenient access.

Goddess TT

4 years ago
rating 5.0
Good service. Safe.

Anne Finley

3 years ago
rating 5.0
Great service & easy to use!

Frank Martinez

4 years ago
rating 5.0
Very nice manager and very affordable and close to everything, like this place a lot!!

Beth H

3 years ago
rating 5.0
Cindy is extremely helpful. She made a difficult day easier. Great location.

Robert Croll

3 years ago
rating 5.0
Very friendly and easy to work with. Rented and moved in within a couple days, no problems at all. Highly recommend

Lori Brummer

3 years ago
rating 5.0
Great experience! Very helpful!

Morris McCord

3 years ago
rating 5.0
Air Conditioned, high security storage buildings.Our band rehearses in 3 large units

Robyn Thorn

3 years ago
rating 5.0
The staff is amazing and the location is perfect.

Morris McCord

2 years ago
rating 5.0
Excellent security,clean, well managed...been there 3 years!!

John B.

2 years ago
rating 5.0
Great biscotti.

Melissa felkner

2 years ago
rating 5.0
Both ladies at the StorageMart on 1325 in austin tx were very nice and welcoming which is rare to find at storage facilities. They were professional, personable, and made me feel "at home". I think they both deserve acknowledgement and a raise!!! I got the pleasure of speaking with Cynthia mostly and she was so sweet I cant say enough about her... I definitely recommend this StorageMart to everyone. You will be glad you did. keep up the good work ladies!!

Beth H

2 years ago
rating 5.0
Cindy and Deborah are extremely helpful. They made a difficult day easier. Great location.

Joyce Litwitz

2 years ago
rating 5.0
Responsive, personable, made it so easy to feel safe and comfortable. Unit was clean and well lit.

Damon Coleman

2 years ago
rating 5.0
This site is very kind and willing to help customers get settled. The manager she go above beyond to assist. We was running late and she help my family get everything on Saturday when she supposed of being getting off. My son said its very clean and nice facilities Thanks a lot

Brian Ortiz

2 years ago
rating 5.0
Great experience and excellent service! Cindy Gonzales was super friendly and explained everything in detail.

Ashley A

2 years ago
rating 5.0
StorageMart has been great! Theyve made a very hard situation a lot easier on me by being so helpful and nice. The facility is very clean and feels very safe. Deborah was a huge help in getting me settled in my unit. Would 100% recommend this place to anyone.

Sam Smith

2 years ago
rating 5.0
I loved the two girls that worked with me. They were so nice and helpful. They both went above and beyond for me and my girlfriend Courtney and in our short amount of time there, we felt like they became friends.

Linda Garcia

2 years ago
rating 5.0
Best experience with a Storage facility. I've used others that were not very accommodating. Easy access and good prices.

Priscilla Breed

2 years ago
rating 5.0
I've kept items at other storage facilities in the past but never was treated with such professionalism combined with genuine caring, kindness and friendliness. I've been with this Storage Mart for a long while now and I'm always greeted with smiles. Cindy and Deborah are awesome and both committed to giving the very best service and keeping the facility clean and well maintained. Thank you ladies.

Amanda Ellis

2 years ago
rating 5.0
Returning customer from many years back and just as I remembered very easy process getting set up and in my storage unit! Very clean and quiet!

William Brox

1 year ago
rating 5.0
These guys at this sight where very helpful. I was in Boston Massachusetts and they where able to have everything worked out and ready for me when I made it to Texas. Way to go guys!!!!!

trisha chance

1 year ago
rating 5.0
Cindy was very helpful and knowledgeable! She had my paperwork done in an extremely timely manner. I was in my unit within 20 minutes.

Ashley A

2 years ago
rating 5.0
StorageMart has been great! Theyve made a very hard situation a lot easier on me by being so helpful and nice. The facility is very clean and feels very safe. Deborah was a huge help in getting me settled in my unit. Would 100% recommend this place to anyone.

anthony walker

1 year ago
rating 5.0
I absolutely love having a storage here. I have been with StorageMart for about three years and I love it. The staff are professional, caring and class act.

Chuck Underwood

11 months ago
rating 5.0
I am a longtime very satisfied customer of this Storage Mart which is only about a mile and a half from my home. Management is always helpful and customer focused. No complaints.

Lorraine Elliott

9 months ago
rating 5.0
We have been with Storage Mart for about 6 months. The facility is clean, easy to access and safe. The new manager, Lisa, is very knowledgeable and friendly and the gentleman that works there is always willing to help when we have asked. We also like how close it is to home.

David Thompson

9 months ago
rating 5.0
Very friendly, professional service with check-in, appears to be a very well-kept location.

Miss A

9 months ago
rating 5.0
Wonderful service. Lisa is amazing

maloochpich mgh

9 months ago
rating 5.0
I had a great experience with people at this StorageMart location, especially Lisa, she helped me a lot throughout the process and made my job so easy to move in/out my stuff. Thanks

Rodessa Allen

9 months ago
rating 5.0
Lisa was so nice! She made my storage experience a breeze. Everything was clean and she was very accommodating. Thank you!

Lia Ludlam

8 months ago
rating 5.0
Lisa was so pleasant and easy to work with! My experience was very smooth.

Calvin McWilliams

7 months ago
rating 5.0
This storage unit is outstanding. The price is great, the staff is super helpful and the location ain't half bad. I'll recommend this place to anyone who asks.

Robin Dotson

7 months ago
rating 5.0
Ms. Lisa was nothing but amazing, she reached out to me as a follow up call from an inquiry I made online and didnt complete. I actually was was going to another place I thought would have been convenient,. But because of Ms. Lisa call I went in and became a customer. We need more ppl like that who actually believe in customer service.

Juan Infante-Banuelos

7 months ago
rating 5.0
GREAT customer service! Thank you so much!

Richard Kline

6 months ago
rating 5.0
Very professional. Abiding by CDC regulations of social distancing and mask wearing while I was in the office and while being shown the different unit options available. Grounds were well maintained and litter free. Whole process was quick and painless. I will definitely recommend.

Patrick Toomey

5 months ago
rating 5.0
Truly a top shelf experience from initial contact through being handed my completed rental agreement. Short of 24hr entry there is nothing I would change

Amanda Townley

4 months ago
rating 5.0
Rented today. The check-in process was quick and easy. Lisa helped us and she was kind and caring. She was patient as we made our decisions, showed us to the unit, and answered all of our questions. She made us feel comfortable, and she worked quickly to help us and the next person to arrive. Everyone was greeted when they entered in a friendly way. I'll have to update this later on the actual rental experience over time, but getting checked in was a breeze.

Jenna Wade

3 months ago
rating 5.0
We had a great experience signing up for our new storage unit. Mike was nice enough to walk me down to the unit, so I could make sure that the size was right. He was very nice and got everything handled very quickly. We hope the rest of our experience with StorageMart goes just as smoothly.

adrian willis

3 months ago
rating 5.0
Lisa was absolutely amazing. She was very helpful with my process, and she was very knowledgeable. She asked all the right questions and gave me all the information I needed to make my decision. Mike was pretty cool too

Dennis Glass

2 months ago
rating 5.0
The customer service was excellent! Lisa (the manager) showed us the unit we would be renting, answered all our questions, and got our paperwork finished within a very short time, and even came out to make sure we could get through the gate with our pass code. We were in and out of the office in no time, thanks to Lisa!

Kytra Murphree

2 months ago
rating 5.0
This location has been exceptional. The customer service has always been fantastic and cordial. They work fast to resolve any issues and they are upfront with communications when it comes to payments and payment processing. I've had the unit for over a year and the property is always clean and well maintained. Thank you Lisa and Mike for all the hard work you put into the place!

Cameron Carbone

2 months ago
rating 5.0
Okay... So, I usually do not take the time to write reviews, but it was necessary this time. Michael and Lisa are the nicest, and most helpful people Ive met in quite a while - especially when youre in the middle of an extremely stressful move. Theyve been on call and have answered all of my questions. A+ customer service! Im honored to give storage mart my business!

Mollie Fran

2 months ago
rating 5.0
The Storage Mart on 1325 in Austin, Texas is the best storage facility Ive ever utilized. The Managers Lisa and Mr. Urdy are so friendly and helpful. they make you want to keep your storage there because of their courtesy. Ive had 4 storage rooms there for over 4 years and couldnt be happier. The units are always kept in excellent repair - I have never had any rain dust wind or or even bug damage.

Jason Morales Jason

1 month ago
rating 5.0
I have been a customer with Storage Mart for 10+ years and have enjoyed their service and professionalism! Lisa the property manager has been very helpful and has gone beyond the call of duty to assist me on any questions many times! She has always greeted me with smiles and kindness. I highly recommend this facility for any storage needs that one may require!! Thank you Lisa!! Sincerely, Jason Morales

Chuck Constantino

1 month ago
rating 5.0
This storage facility is the best I have used. The price is right, the units and grounds are always spotless, and Mike in the office made the whole experience a breeze! They are always so nice and helpful. I would definitely recommend this location to anyone looking for extra storage space.

April Seabourn

2 weeks ago
rating 5.0
Lisa was amazing. We were fixing to sign a lease on an apartment when we ended up losing it to someone else. I was in tears and panicking since I was supposed to be out of my current place the next day. Lisa sympathized and helped me find a storage until large enough to hold all of my stuff until a new place could be found. She provided a calm response in the middle of my breakdown and it was very welcomed.

Susan Hein

6 years ago
rating 4.0
Good pricing and nice storage spaces. The manager was never available when I called, otherwise I would have given a 5 star rating. Also, don't bring your Public Storage lock because their locking mechanisms don't accommodate.them.

point dot view

4 years ago
rating 4.0

Kathy Williams

3 years ago
rating 4.0
What can you say? It's a storage facility. They have climate controlled and non-climate controlled rooms. The facility is clean and free of bugs and rodents. The staff is helpful and caring. They seem a bit pricey to me. Overall I've had a positive experience renting storage space from Storage Mart.

Sam W

4 months ago
rating 4.0
Pleased with service. Wasnt aware of required rental insurance before securing unit. Insurance offered doesnt cover potential water damage. Leaving a review for company to give $15 to charity.

Kyron W

4 months ago
rating 4.0
I have been to the property and I was impressed by cleanliness of it. Climate control was a huge issue so that was a plus. Who impressed me most was the young I spoke with initially, I believe her name is Shakira, her informative, friendly and patient attitude were a huge help to me especially since I had quite a few questions. Thanks...

David Gray

4 years ago
rating 2.0
The property manager is extremely unhelpful and has implied multiple suspicious or illegal activities in passing conversation. She is also frequently unavailable during business hours and unreachable despite having two contact numbers. Additionally due to how the manager chooses to park the facility is NOT handicap accessible since the handicap spot is apparently meant for her own personal use. If you plan on paying your bill online and expect to never for any reason ever deal with the manager, you'll be fine but god help your soul otherwise.

Lauren Baker

3 years ago
rating 2.0
The people in the office are impossible to get ahold of. I have been calling every day, several times a day and have left voicemails which have not been returned. There is rarely anyone in the office and their hours are ridiculous. The unit itself was decent but the customer service is despicable.

H. Ellis

3 years ago
rating 1.0
BAIT AND SWITCH- THEY WILL NOT HONOR THE SPECIALS THEY ADVERTISE!!! The lady kept saying that because they have an asterisk they dont have to change the advertised special! That is just poor business practice!

Jocelyn’s Page

1 year ago
rating 1.0
I made a reservation this Tuesday. However when I went to the facility it was closed. They had a sign that someone would return at 1:30 but I waited until 2 pm and then left... I was in a bind and this was really a setback for me! I called customer service and was put on hold for an extremely long time. Never got any kind of response from anyone... Was super upset over their work ethics and communication!!!! My name is Belinda btw and the location I went to was off of 1325 and Shoreline Dr.
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rating 4.0
10 Reviews
Write a Review

Karina R.

7 months ago
rating 5.0
I believe I had my storage unit here for two years and it was always clean and no fuss. Great customer service and super helpful!

Tyler H.

4 years ago
rating 5.0
This place is well kept and secure. I use this facility for a side business that I work on outside of normal business hours. I chose this location because...

Mark E.

6 years ago
rating 5.0
So far, so good. I stopped in to get a unit to help me in my move, and the manager Debbie was very nice, professional, and helpful. The units are nice,...
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  • 24 Hour Cameras
  • Boxes & Supplies
  • Bright LED Lights
  • Carts & Dollies
  • Climate Control
  • Delivery Acceptance
  • Drive-up Access
  • Exterior LED Lighting
  • Interior Hallway
  • Online Bill Pay
  • Online Rental
  • Rental by Phone
  • Roll Up Doors