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Climate Storage - Hardin Valley

10630 Hardin Valley Rd , Knoxville, TN 37932

Office Hours
MON10am - 6pm TUEClosed WED10am - 6pm THUClosed FRI10am - 6pm SAT10am - 5pm SUNClosed
Gate Hours
DailyOpen 24h

*Larger units might be available. Please ask one of our associates.

Google Reviews
rating 3.9
Write a Review

Ryan Knapp

2 years ago
rating 5.0
I highly recommend this storage facility. They provide excellent customer service and really put a lot of effort in to make sure their customers are satisfied. I was very impressed with their service and if I'm need of storage again I will definitely do it with them

Martha Tabor

2 years ago
rating 5.0
THIS FACILITY IS NICER THAN MY HOME. Seriously jealous of my old couch that it gets to live here and I don't. After going to storage facility after storage facility I finally came to Climate Storage because it had the lowest price and HOLY COW. You get a private code, you get a truck to help you move, you get and elevator, the staff even brought me water while I was moving in! I never knew I would grow attached to my storage unit but I was so sad to turn in my notice that I was leaving. 10/10 would highly recommend.

Vanessa Kennedy

3 years ago
rating 5.0
Now that I've moved my belongings from another storage facility, I feel like I've gone from the SLUMS TO PARK AVENUE. I love this facility so much that I drive 7 extra miles, passing 2 other facilities (one being the one I left), to come to this one. So many features that I love. 1. It's spotless 2. It doesn't smell 3. The staff bent over backwards to accommodate my needs 4. The driving areas around the buildings are wide. No need to drive backwards when I come around a corner and meet someone coming from the opposite direction or parked blocking the drive. 5. They provide carts and dollies for you to move things to and from your vehicle 6. They provide a truck free of charge to move in 7. They aren't infested with rodents and bugs 8. I'm paying less for climate controlled (cubic feet) than I was for non climate controlled. 9. I can access my belongings 24/7. No more loading my equipment the night before because I can't access my unit before 6am 10. They will accept shipments for me and put them in my unit free of charge ...FREE OF CHARGE 11. I can pay online at 4am if I want to and not have to wait for the office to be open 12. Free WIFI I could keep going, but I think I've made my point. I'm so happy I found this place and moved!!!! I am not being paid to post this!!! I really feel this way.

Brian Burns

2 years ago
rating 5.0
I found the staff extremely helpful

Dustin Barousse

2 years ago
rating 5.0

Denise Douglas

2 years ago
rating 5.0
This facility is top notch. They take security seriously, well lit and offer some of the best options in Knoxville. The leadership and staff Elisa, Chris and Ally (just to name a few) have been wonderful to work with. I would recommend this location to anyone. In closing the location is wonderful, it is convenient and easy to access.

Russell Haskins

2 years ago
rating 5.0
This place is great! Easy in and out, 24/7 access, super clean, and friendly staff to help you. If you need to store stuff you have to check them out!

Dira Hansen

2 years ago
rating 5.0
Moving can be stressful, but Climate Storage made my move simple and hassle-free. With their top facilities I feel like my belongings are safe, I didn't break the bank trying to afford a unit and was able to get the perfect size to fit everything as they offer a wide variety of unit sizes. I had never heard of a 5' x 15' unit! Not to mention, when my move-in date changed they were able to accommodate me with their Sunday hours!! They also offer FREE use of their dollies, flat beds and they even have a move-in truck for move-in day! (The truck requires a $100 cash deposit, but after you move-in the deposit is returned to you!) Where else can you find such hospitable service, resourceful accommodations and secure facility?! Lastly, my review wouldn't be complete without a shout out to Michelle!! I'm all too grateful for her generosity!! She was great to work with and really gave me a great impression of Climate Storage. I will definitely refer to others and already am a walking commercial. :)

Jayne Bass

2 years ago
rating 5.0
Joshua was great, I had a billion questions since this was my 1st storage experience and he answered all of them and was very patient. Was almost going to go with a different location but he clinched the deal!

Parker Fair

2 years ago
rating 5.0
Ask for Michelle! Everyone that works there is great, but I have especially enjoyed being taken excellent care of by her through my time at Climate Storage - Hardin Valley. They also have excellent facilities to protect your belongings that are well maintained.

Tim Baitinger

2 years ago
rating 5.0
I have been a client with Climate Storage for the past eight months and extremely pleased with facility, service, and convenience. Having used other climate controlled facilities in the past, I can comfortably say Climate Storage has been the best.

Chasity Arden

1 year ago
rating 5.0
They are fantastic! Very friendly, clean facilities, 24 hr access, very accommodating. Michelle was great! Helped us through everything and answered any questions and concerns. Their truck rental was also better than anywhere else! I highly recommend them!.

adam holt

1 year ago
rating 5.0
Clean place friendly and helpful staff. They have a truck you can use for free to move your stuff.

Brandon Brown

1 year ago
rating 5.0
Very clean, easy to use facility with all the things to make moving better.

Michael Ginsburg

11 months ago
rating 5.0
Best customer service I've had anywhere, every request was taken care of crazy fast, big or small!

Brandon Brown

1 year ago
rating 5.0
Very clean, easy to use facility with all the things to make moving better.

Eric Stiles

9 months ago
rating 5.0
Great place. Clean. Nice staff.

Rebecca Rutter

9 months ago
rating 5.0
Convenient location. Easy to setup and manage account online. Staff was helpful and provided information needed.

Benjamin Johnson

7 months ago
rating 5.0
Very personable and courteous employees.

Patricia McCarty

7 months ago
rating 5.0
Rented a 10 x 20 climate controlled unit at a reasonable rate. Our unit was very clean, as was the entire facility. The staff were excellent and helpful. Very accessible location and easy to load and unload.

BARBARA GIOVE

6 months ago
rating 5.0
Everyone in the office has always been very friendly! We rented a large storage room from October of 2018 until our move out last week (Dec. 2019). We never had any problems at all! In fact, there were several times that we had to get something that was in a container...way in the back...on both occassions, the staff came by and asked if we wanted a water. Very friendly and helpful! We would recommend Climate Storage in Hardin Valley without hesitation!

Delaney Adler

3 months ago
rating 5.0
Update: Much to my surprise, I got a surprise call/text from Hardin Valleys Climate Storage. They completely remedied the issue, and I am very appreciative of that. Their employee, Vicky, has been especially helpful during this time. Climate Storage has some of the best customer service you can ask for, and I appreciate their willingness to right their wrongs. The initial experience was great, and we didnt have any issues throughout having it for nearly two years (maybe more than 2 years?), but unfortunately our exit was not as pleasant. I like to pay for months in advance to make sure that Im always paid for, so I dont have to worry. This is apparently the wrong thing to do. They will not refund any of your money. Despite the fact that youre not using it anymore, youve completely paid for your usage, and youve been a good customer, they will keep all the money that you paid forward. It would be so easy to just refund the money or pull it out of a cash register, but for whatever reason, they refuse. The person that I spoke to at the front desk (Nicky?) was kind and tried to talk to her managers about getting me the money, but they refused. Why would you guys do that? Why is it so hard for you to give me back the money for the month that I will not at all be in the storage unit? Climate storage will be able to make double the money for that month, and that is truly criminal.

Anita Beasley

5 months ago
rating 4.0
The company I work for utilizes storage units in various facilities around the country. It can be a real pain setting up storage units in other states from my location in Nevada (I'm sure it's not fun for them either). That's not the case at Climate Storage - Hardin Valley. The Property Manager, Kelli Frawley, is always amazing to work with and provides great communication at both the corporate level and with our local Technician! I can't speak to the actual unit (since I've never seen it), except to say if our Tech wasn't happy I'd hear about it!

Jalen Miller

1 year ago
rating 1.0
I have things in a storage and all of my belongings have been ruined due to roach infestation . I am using same storage as my family memberm and a lot of her belongings are infested with buds/roaches as well. After so many attempts to call and get this fixed, my aunt ended up getting an eviction notice due to poor staffing and a very unhappy, unsatisfied customer. Be careful what you pay for!

ReddRiddingHood

1 year ago
rating 1.0
I was looking for a place to store my items for when I move to TN, but after seeing photos of a cockroach infestation of my friends unit, NO WAY!!! Nice of you to offer a refund for the storage unit that she has only rented for approximately 2 months after she turned to social media, but what about her ruined items due to your negligence and failing to maintain your property? THEY ARE EVERYWHERE NOW! Things happen, mistakes are made, however she needs to be made whole again. Apologies are nice, but almost everything she had in there is ruined!! Do The Right Thing Hardin Valley Storage!!!

Latasha Miller

1 year ago
rating 1.0
I rented a outside storage unit unknowingly to an unit that hasn't been opened in over 2 months Josh a representative of climate storage provided this information. Within 3 weeks, my unit became infested with roaches because of this. I was told by a climate storage representative that due to the issue that caused the infestation of roaches the current manager, was fired. I was also told she was fired due to other unprofessional and behavior against their companies drug and alcohol policies. Sense then the current manager has refused to provide me with any of corporates information and has refused to continue the work that the last Representatives promised. As of September 28th the infestation of roaches at climate storage it's still an issue. And communication has become hostile. Very unprofessional environment.

Sophia V

1 year ago
rating 1.0
I wish I could give this facility a NO STAR review. The amount of stress, anguish, and emotional upset I've had to witness my best friend experience because of this "business" has been absolutely disheartening. After a massive facility roach infestation cost my dear friend all of her valuable possessions to be forfeited, Climate Storage proceeded to follow up with the most reprehensible response of rudeness; lack of acknowledgement of liability; and the highest level of unprofessionalism I have ever witnessed. The fact that it has taken several negative public reviews for the company to (minimally) offer my friend a refund of her storage costs is simply disgraceful. Not only should a refund be due but also all liable costs associated with repair, cleaning or replacement of lost valuables. I am swiftly encouraging my dear friend to seek legal council for punitive damages as well as contact the Better Business Bureau to hold Climate Storage absolutely accountable for their poor business practices and lack of proper professional services for monetary exchange. I WOULD NEVER TRUST MY PRECIOUS BELONGINGS TO SUCH A NEGLIGENT AND UNPROFESSIONAL STORAGE FACILITY!!!

Erica Renfroe

1 year ago
rating 1.0
This place is awful I have never bought a storage unit before and I was promised quite a bit at first. Then there was no lenecy at all with anyone. They only care about the money, I said I would make a payment. They wanted the full amount. Due to being unemployed I couldnt then they auctioned off my unit for less than half on what I owed. I will never ever buy a storage unit again. Paul Smith was the one that made everything sound great only to be lied to. This place is the worst!!! Don't get storage unit here if you want someone that cares!!!
See all Reviews
rating 3.5
3 Reviews
Write a Review

Rick G.

2 years ago
rating 5.0
New, exceptionally clean facility. Staff is very professional and friendly. I have two units in the climate-controlled facility, and I feel comfortable that...

James B.

1 year ago
rating 5.0
My wife and I stored at this location between November of 2017 and August of 2018. We could not have been more pleased. Facility is almost "hospital"...

L M.

1 year ago
rating 1.0
American Roach Infestation, Bad Customer Service, and No Accountability. Due to an abandoned unit directly next to the unit I was assigned by the...
See all Reviews
  • 24 Hour Access Upon Approval
  • 24 Hour Cameras
  • ADA Units
  • Boxes & Supplies
  • Bright LED Lights
  • Business Center
  • Carts & Dollies
  • Climate Control
  • Delivery Acceptance
  • Drive-up Access
  • Elevator
  • Exterior LED Lighting
  • Fire Detectors
  • Fire Sprinklers
  • Free Lock at Move In
  • Free Move-In Truck
  • Gated Entry
  • Humidity Protected
  • Interior Hallway
  • Music
  • On-site Management
  • Online Bill Pay
  • Online Rental
  • RV, Car, Boat
  • Roll Up Doors
  • Temperature Control
  • Tenant Insurance Available