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StorageMart

255 Shannon Street, Montreal, QC H3C2J6

Office Hours
MON - FRI9:30am - 6pm SAT9:30am - 5pm SUN9am - 6pm
Gate Hours
Daily6am - 10pm
Google Reviews
rating 4.3
Write a Review

Gerard Deschenes

6 years ago
rating 5.0
Storage market at 255 Shannon street Montreal. Excellent service. Manager Michelle and all staff are very nice and professional. Clean and we never had any issues, Very secure locker, Close to downtown area. I would recommend.

Johanne Hansen

6 years ago
rating 5.0
Very great customer service +++. Michele and Clemence have a great attitude. I recommend this place for all the good things

Alex Burr

4 years ago
rating 5.0
Bonne installations! Bien gr. Accs pour camions et autos. Ascenseur norme.

Cory C

4 years ago
rating 5.0
Good rates. Good location. 24 hr access to a modern facility.

Wilfried Kamga

3 years ago
rating 5.0
Excellent service. The care taker was very helpful. He even helped me carry my couch down to my unit. Excellent prices, don't miss on the 1 month free offer!

Diana O

2 years ago
rating 5.0
Exceptional customer service. Frederick the manage is always ready to help out in everything you might need. Great experience!

mahmood tariq

2 years ago
rating 5.0
Sorry i actually had by accident sent a rating when i was browsing your store on google maps . My mistake i had called you all up and i am extremely happy and satisfied by your store response and helpful staff . Have a great day :)

mahmood tariq

2 years ago
rating 5.0
Sorry i actually had by accident sent a rating when i was browsing your store on google maps . My mistake i had called you all up and i am extremely happy and satisfied by your store response and helpful staff . Have a great day :)

Betty Esperanza

1 year ago
rating 5.0
Excellent service and easy access. I was amazed by the care and concern when our items arrived on the biggest snowstorm of the year. The staff was friendly and professional.

daxx dixon

11 months ago
rating 5.0
Whats up my people so this is actually a proper storage place its very clean and have nice units also they habe indoor parking with an access code to get it their is also two spots for trucks with loading dock both loading dock doors are electric they could be updated but hey why fix something that's not broken they work pretty good also they have 2 elevator and trolleys for use so now lets talk employees each time i went for anything in my unit the people working are very nice and if you have any question there really helpful man so if you need a unit this is a good spot with reasonable pricing enjoy

Ana RiveraMartínez

10 months ago
rating 5.0
Fred was very helpful and understanding. Clean lockers, organized. easy access. Very recommended

Nickol Tarveux

9 months ago
rating 5.0
walla very clean and fair price

Pedro Alejandro Avella Carrillo

7 months ago
rating 5.0
Great service and very well priced.

Quotation service24/7 Service line

6 months ago
rating 5.0
Amazing service the lady who works there gives the best customer service. She always says yes, and never says no this location is a breath of fresh air. Every time that I ask for something. They always have a solution the lady Works full-time here and deserves a raise. Please give her a raise or give her some aknowledgement. Thank you

The OM Sound

3 months ago
rating 5.0
Storage vibes! Be aware that the price goes up with time though, or you'll get a nasty surprise. Just don't be a hoarder and it'll all be good.

Oliver Cafferty

2 months ago
rating 5.0
They went out of their way to accommodate me. They have wonderful customer service. Would recommend to anyone!

Minh Thong Le

2 months ago
rating 5.0
Good service and friendly support whenever you need help

Keith Thomas

4 weeks ago
rating 5.0
Great experience. Marcel was very helpful and Fred was very attentive. He even came down though it was his day off. Thanks!

Lorena Rincon Diaz

3 weeks ago
rating 5.0
Great customer service, competitive prices and great location. Totally recommend it

Vincent Soto

2 weeks ago
rating 5.0
Friendly and efficient. Thanks guys!

Rubilia Hephaestus

7 years ago
rating 4.0
I've had a great first impression. The staff was kind, the system is fast and I can go in and out as I pleased, with dollies available for anyone to use at the door. I just recommend you bring your own locks, since they will (fairly) charge you for one if you don't have one, for $9~10. It was much cheaper than some other places, as well as easy to find and access from rue University. I would definitely store here again.

BATABOFF BOBBINS

6 years ago
rating 4.0
Easy to access from Hgh 10/University. Fast customer service, very pleasant to deal with. This is what makes me stay at this location. Michelle is the best, she goes all the way to help and make my life easier.

Patrick Peachey Higdon

4 years ago
rating 4.0
Clean, well organized, very nice storage facility. Large delivery bay!

John Shortall

3 years ago
rating 4.0
Have a storage rented here for four years now, easy 24 access and parking.

Anita A

2 years ago
rating 4.0
Super friendly and accommodating staff. Great service! Pathways to elevator are awkward though. Maneuvering carts into elevator is difficult in most areas esp if it's loaded.

Ryk Edelstein

2 years ago
rating 4.0
Convenient location, well-maintained building. Getting a bit costly for what it is..but then again, so is griffintown.

Jean-Francois Rioux

4 months ago
rating 4.0
Pratical place, affordable when overstocked by life itself!

Sylvia Bo

4 years ago
rating 3.0
I called wishing to speak to a human being during regular daytime hours. Acceptable, perhaps, that human beings step away from their phones. Not acceptable? That the message machine cuts you off after 5 seconds, repeatedly. Other than that, I haven't been there in person so I can't comment personally on the conditions of the facility.

Karel Ledru

5 years ago
rating 3.0
I have only had problems with StorageMart. First of all, the code to access the unit (supposed to be 24/7) would often not work at all. If you are here during office hours, they reset the system, but it happened to me 3 times when the office was closed. Meaning, I simply could not get it, and obviously no one answered on the phone or when I rang. You never know if you will be able to get in... And to top it all, I just realized that the price increased twice since I got my unit. It represents almost a 20% increase in a year and half. I'm really disappointed with their business. EDIT: After calling them, Michelle canceled the last increase for a year.

Dominique Huet

5 years ago
rating 3.0
Assez cher mais trs bien situ et accs scuris 24 h, quai de chargement, chariot disposition, etc. Bon service.

Ryk Edelstein

1 year ago
rating 3.0
Convenient location but the 2-3 times per year rate increases are intolerable.

Pierre Barbieri

1 year ago
rating 3.0
The service is impeccable... very helpful with our first visit and with giving us all the info etc... but the place itself needs a little refreshing. And the parking area is limited to 6 or 7 vehicles, many of which seem to be there for long periods with no activity to and fro.. so that's odd.. plus the carpeting in the hallways has to go..! But the location is convenient for us..

SAMSUNG LOVER SAM

1 year ago
rating 2.0
Very rude and careless staff especially the lady

Celina Mungroo

9 months ago
rating 2.0
When I needed them they were available. However, about 3 weeks before I was to finally vacate, I popped in to see the employees at this 255 rue de Shannon location. I paid almost 50 dollars to stay in the space until September 2nd. It was a rip off. Especially because, when I got there, my code did not work. I came 3 weeks earlier to prepare for this exact situation. I was given Frederick's personal phone number and advised to call him on the day in case my code didn't work. This location opens at 9:30 am and I arrived about 9. My code of course did not work so I called the number and left several messages with my phone number. I never got a call back. I was lucky to be able to hop up on a dangerous step by the loading dock to get it before the movers installed the truck for the move. Of course now the movers cannot come in and were able to also hop in by the loading dock. It cost me time and of course money. And worst of all we left after 10 and there was still no call or anyone in the office. I accidentally sent a message to Fred who then called me after I had already left. So he ignored my messages. I advised I would make a complaint which I still will.

Alma Prahova

5 years ago
rating 1.0
Service compares poorly to other storage companies 1. Quality of units : My unit has no light whatsoever and I need to bring a torch every time I go (they know that, but it took Michele 3 months to finally offer to change my unit). Also, I cannot leave a lamp there instead, as it is forbiddent to use the electric plugs. Reminds me of a cave! 2. Automatic payments. If a payment does not pass, it is always the client's fault, even if the bank confirms StorageMart's system has made no attempts at payment. But it somehow is the client's responsibility to prove that. And when a credit card expires, their system does not advise you of that like other companies do, and even if you diligently call them less than 2 days later, they still fine you 14$. Is this in the contract? Yes. Is it good client service? No, especially compared to other storage companies. The only reason I am temporarily keeping my things there is because of the hussle of transferring them. Maybe that's what they are counting on.

Vivian Valencia

3 years ago
rating 1.0
Stay away. My recurrent credit card payment failed and they notified me two months later when I already had a bill of almost $300 for what should have been $140. In the meantime i continued receiving standard emails from them but none informing me that my automatic payment had failed. One of their employees (Marcel) handled my case in a very unprofessional and rude way. His manager Federic was very polite but did not manage to remove any of the ridiculous fees that I accrued because my payment was late. The company is just looking to make money in abusive ways, stay away!

Micolas Nacovei

2 years ago
rating 1.0
this time is a NO.. tanks but no thanks

Qingart Jades

1 year ago
rating 1.0
The manager is an very hardworking guy and in spite of reservations when looking at the building I rented based on the confidence I had in him. The unit I rented had moisture in one corner and in same corner had what appeared to be evidence of rats? Or some other animal having chewed through the dividing material in the unit. As a result Ive not unpacked anything in my storage unit and Im quickly working to move out into a unit with another company. Also, the payment automatic calls just hands up on you when you answer the phone. Seems like corporate office just abandoned the poor guy running the place, for the money you can find much better.

Jonny Jaynes

1 year ago
rating 1.0
Worst service of any place in town. They even stole a box of my paintings & deny any wrong doing. I had two of those paintings sold but had to tell 'my' customer I was robbed. ( Storage mart ignores their customers & help themselves to whatever they like when they see it ) Another friend claims to be missing some of his stored items. I don't think it is a 'coincidence'.

Michael Monaghan

3 months ago
rating 1.0
What a scam!! I've had a unit with storagemart for a few years and my price of $73.99 has been increased several times without any reason and is now $92.99. The rent increase for my apartment isn't even that high and there is always a clear reason for those increases. When contacting them they told me that the reason for the increases was decided randomly. They said the only way to get the price I originally started with was to cancel my rental and move all of my stuff to a new unit at that price. The reason why this company makes so much money is because they are scamming their customers. If you don't believe me, go take a look at all the complaints with the BBB.
See all Reviews
rating 2.5
3 Reviews
Write a Review

Betty E.

1 year ago
rating 5.0
Excellent location, easy access, courteous service and very clean. I feel secure leaving my items at StorageMart.

matt g.

1 year ago
rating 1.0
Rats and flooding in unit, doesn't get worse than that, except it's also expensive. Redeeming quality is Fred the Manager is a genuine and professional...

Alma P.

5 years ago
rating 1.0
Service compares poorly to other storage companies 1. Quality of units : My unit has no light whatsoever and I need to bring a torch every time I go (they...
See all Reviews
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