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StorageMart

555 Trethewey Drive, Toronto, ON M6M4B8

Office Hours
MON - FRI9:30am - 6pm SAT9am - 5pm SUNClosed
Gate Hours
Daily6am - 10pm
Google Reviews
rating 3.8
Write a Review

alan s

4 years ago
rating 5.0
The customer service at this particular storage mart is fantastic. The staff at the front is always smiling and willing to help. I have used many storage facilities and this location takes the cake. If you are looking for somewhere to store your goods or perhaps a workshop unit, make sure to call them! I rent a workshop unit here and couldn't be happier. One of the best things about this place, is it makes you feel like a small community. All the other renters are friendly and look out for each other. I left my lock on the floor by accident once and one of my neighbors here put my lock back on my door. Look no further and give them a call.

Aby Thomas

4 years ago
rating 5.0
Staffs were very friendly and hepful, Jasmin was very helpful, i recomend their services

Asha Talbert

5 years ago
rating 5.0
Fast and efficient service. The staff was very friendly and professional and I received prompt customer service.

Dawood Motala

3 years ago
rating 5.0
Clean

David Torres

5 years ago
rating 5.0
Great location close to highways and very convenient. Staff are very friendly and helpful. Highly Recommended.

Earlwyn Edwards

3 years ago
rating 5.0
excelent

Inteligent Other

5 years ago
rating 5.0
To say - "The staff was super friendly and super helpful", is to say nothing. The staff was far beyond friendly and helpful. They really helped us out 6 months ago when we needed the storage for affordable price. The black lady in the office is an angel with a big heart and overall it feels that they have a very good team in this location. Another HUGE advantage of this location is proximity to to 401 and 24 hour access to your locker! + Modern, updated security system! Thank you guys again and again! If the need for your services will arise again, you will be our first choice! Kyle and Sasha

E S.C.

3 years ago
rating 5.0
The staff is fantastic! They are so helpful (Jasmin (Jazz) in particular) she took her time to show us the unit and helped us decide what size we truly needed. We thought we needed a smaller unit but with her suggestion we picked a bigger unit and we are so happy she did. She explained the paperwork and showed us where our unit was located, I feel safe leaving my belongings with them. I would recommend this location to anyone.

Mariah Carvalho

4 years ago
rating 5.0
My husband and I had an amazing experience at this location. Sheryl, was amazing, extremely polite and competent. All the ladies working there are great. Reasonable prices. Found the units to be very clean. I would just suggest them to put signs on each hallway telling us unit numbers in each hallway, more Dollies and lighting. But otherwise excellent place!!!!

Suzan M

2 years ago
rating 5.0
The staff here is very friendly, and really seem to have fun doing their jobs. I had a great experience setting up my rental. They made the experience fast, and easy - and walked me through everything before I left.

James Tobon

2 years ago
rating 5.0
Fast, friendly service. Conveniently located at reasonable prices.

tommy and tamiko

2 years ago
rating 5.0
Very pleased with the service. Spaces are great. I've rented parking spaces and a mailbox as well. I have to say though, Nikki makes the place! She runs the place in my opinion. She hears what your concerns are and helps solves em. Best investment my company made using Storage Mart! Tommy from OPS

Maria Jorge

2 years ago
rating 5.0
Very friendly staff. Extremely accommodating. I would certainly recommend .

Etton W

2 years ago
rating 5.0
Customer friendly courteoues.nice amd clean .

Ryan McCall

1 year ago
rating 5.0
A bit out of the way, you cannot beat the price for the product. Exactly what you would expect, but with a very friendly and helpful staff. Very helpful, very polite

Ivan T

1 year ago
rating 5.0
Have done business with this location for many years. Very secure, friendly staff, fair prices.

Richard D

1 year ago
rating 5.0
Warm friendly staff, keep you stuff safe

Tammy Weatherall

1 year ago
rating 5.0
They are very professional and kind. They made the process very easy. Would definitely recommend this location.

Tetteh Hadjor

1 year ago
rating 5.0
Very helpful, professional staff, clean facilities and competitive rates. Check it out.

Preppy 416

1 year ago
rating 5.0
Deloris was a doll very helpful and kind

Julaine Skyers

1 year ago
rating 5.0
Staff gave us many options base on what we really need. Took time to tour us around. Staff are friendly and knowledgeable. Thanks for making it easy for us for last last few months.

Stephen Tanner

1 year ago
rating 5.0
A great place to storage your e-bikes, cars or trucks or even your household items.

Julia Bolen

10 months ago
rating 5.0
The staff was very helpful and able to fit my needs in storage. I was unsure of going again since I visit one place a few years ago and walked out. The staff here took her time trying to find the best price. The staff took us to see the unit.

Ryan Enta

6 months ago
rating 5.0
Great experience. Price was right. Location is great, although has limited parking. Facility has elevator and carts for moving in. Was thankful to speak with David and Stacey. Both very helpful and kind.

Novlett Smith

5 months ago
rating 5.0
We love this location the ladies are amazing. They are very organize and clean my husband and I have been going to this location since 2017 and love it!!! Nicole is a wonderful person, I think she is the manager? If not Storage Mart does know what their missing she is very knowledgeable, professional associate and actually care about whatever your planning store. She helps you pick out the right storage space and their prices are amazing. Out of all the storage locations we have ever been in the past Storage Mart Tretheway Dr. is #1 Keep up the excellent work.

metla satya

4 months ago
rating 5.0
Raj & Nicole are just simply superb. They made my work go without any hassle.

Angela Cunning

3 months ago
rating 5.0
This location is very clean and the staff are friendly. I was in and out very quickly. Stacy helped me out when I arrived and provided me with all the information I needed. She thoroughly went through my paperwork with me and answered every question I had. Once the paperwork was signed she showed me to my storage unit. Very quick process with straight forward information. I would recommend this location completely.

Martina Parry

3 months ago
rating 5.0
I find them professional and helpful but especially Stacey in the office. She has gone out of her way to help me every time I have a question or need help. I give her a 10 out of 10!

lavanya gunturu

3 months ago
rating 5.0
Was very pleased with customer assistance when I went to buy boxes and supplies. Raj was helpful with selection and also helped me till my car. Their service was really overwhelming.

Giuseppe Meraglia

2 months ago
rating 5.0
Great place, first time in a storage facility, everything went nice and smooth, the two Lovely Ladies at the desk were fantastic, feels like family, I am really glad I chose this place.

Charles Balgobin

3 years ago
rating 4.0
That staff at this location were very helping in finding us THREE storage units at the last minute, when we were stuck without an apartment. They also gave us ALL three storage units for FREE for the month of August 2017. So that saved us a lot of $$$ and headaches. The only downside was they made a huge mistake on our bill for September and it was difficult to get them to sort out the refund. But I would recommend this location to anyone looking for a storage space.

Humberto Domingues

3 years ago
rating 4.0
Staff is wonderful. Expensive tho. Prices keep rising.

Steven Callupe

2 years ago
rating 4.0
The location has some shady people but the staff is great and can't complain about the prices.

Kinley Graham

2 years ago
rating 4.0
This storage mart from the outside may not look the nicest but my experience here over the last couple years has been fantastic except for occasional elevator outages. The staff have been helpful and friendly and the other people we have met there have been very nice. The units are actually very clean inside the buildings.

Tony Green

1 year ago
rating 4.0
Services that I have received from the staffs of this location has been very wonderful and good.

Tricia Dasque

1 year ago
rating 4.0
The storage location is clean, the customer service reps are polite and for the most part knowlegeable. However, when changing units i had to throw some things away due to rodent feces and burrowing into my things. It doesen't seem to be a big problem but make sure everything in your unit is sealed. I had no food btw.

Gary Blackburn

1 year ago
rating 4.0
my experience was good. Frankie Foley was super friendly and knowledgeable with their product. He was also very patient with me as I was very indecisive. So far, I really like my car.

Felipe Mendes

4 years ago
rating 3.0
they have lots of space and fair(ish) price.

steve evans

2 years ago
rating 3.0
People that work there are lazy of you want proper service would not recommend

David Jenkins

2 years ago
rating 3.0
OK customer service , though the staff could be a little more friendly . However the grounds in my section are completely littered with garbage of all kinds, and the hallways have garbage that people left there after moving out for a few days now. There is also a strange unpleasant odor within the building, but who knows what people have in the lockers.

Doug F

1 year ago
rating 3.0
I wish they had more carts for customers to use. You may want to bring your own.

Doug F

1 year ago
rating 3.0
I wish they had more carts for customers to use. You may want to bring your own. I looked for a cart, and did not see any available. I went to the office and they were busy with other customers and said they could not help me.

Aedan Apt

4 years ago
rating 1.0
EDIT: Just to reiterate that this company is garbage. Please ignore the crap they responded to me with. The only payment options they have is credit card and they hilariously call it "flexible" because you can pay with your credit card online, on the phones to an American call center or send them your credit card information in the mail. The only way to pay is by credit card but because there are 3 options to pay by credit card they call it 'flexible'. I cannot get anymore time off work to come back to Toronto and I don't use a credit card. Guess I'm screwed. \_()_/ I rent a small 5x5x5 unit from this location (555 Tretheway dr) and while the staff is friendly I've had to travel back to toronto from another province because they never pick up their phone. Ever. Every month they tell my contract expires at the end of the next month, so I have to sign another contract. Every month. By the time I'm able to move my things out in November I would have traveled back at the end of every single month, regardless of work, just to make sure they don't give my unit to someone else. There is no flexible payment options at this location. Even the staff has told me that the location is terrible and disorganized. When I applied for a unit there was a lock on that unit already so we had to try 2 other units before finding one and they can't seem to remember it has occupancy because July 2nd they tried to rent my unit to another person. This place is crazy. I don't recommend this place for anyone who needs longer than a month to place their things. Or at all. This place is utterly terrible. If you don't have a credit card. Do not rent here! Stay away from Storagemart! There are way better options out there with actual flexible payment options and people who pick up phones!!!

Antoine M

5 years ago
rating 1.0
The staff there not friendly at all. Also report of bad smell in one of the building and they did not do anything for us.

andy abdool

3 years ago
rating 1.0
Rude people and it's a rip off.... big infestation of bugs

Simon Narish

3 years ago
rating 1.0
I would not trust this location, there are people actually living in these units with made up beds and rooms. The smell of marijuana in the units is clearly evident, alot of illegal business activities operating out of this place. Police have been there many times... What do you expect though in the Jane area??

Kann Louis

2 years ago
rating 1.0
DO NOT USE THIS COMPANY EVER!! Where do I even start? 1. The manager Jasmine is EXTREMELY rude and always has a tone and attitude. 2. Exposed Outlet: I have rented from this company for 3 YEARS! On August 11th, 2014 I sent a reminder email that the outlet to my storage was sparking and exposed and opened. The manager responded with a rude and illiterate email. Today I moved out: December 21st, 2017 and Still it was NEVER repaired! 3. Infestation of BEDBUGS, ROACHES and Rats: Today upon moving out I took sooo many videos and pictures of LIVE ROACHES WALKING THE HALLWAYS, the floor of my unit AND my furnishings were covered in rat droppings and LO AND BEHOLD I found bed bugs in my furnishings! Can you imagine I had to throw out my mattress, box spring, 2 leather couches (barely used), a vanity chair, my childrens mattresses and box springs, 2 arm chairs, etc. I literally cried today I am so upset! Right before Christmas! The prices are raised on us every single year. What were we going to do? Move out of the unit? When I asked Jasmine to come into the unit to see the rat droppings she refused! She told me she knows about the issue as she had to kick out another tenant over the issue. SO WHY WAS I NEVER INFORMED AS A TENANT!!!! The floors are littered with dead and alive roaches and rat traps are everywhere! The manager barely wanted to come over when I was Moving out! I had dead roaches on either side of my unit. I paid THOUSANDS of dollars to throw my furniture out! I will be reporting them to the city, currently looking into contacting the head office (especially Chris Burnam and Mike Burnam the CEO and President). I am also contacting the media! This place is too filthy to actually be in Toronto! Imagine moving into a new house worn bed bugs! I am so happy I took so many pictures and videos clearly showing the storage mart logos and buildings in disrepair! I Still have the email I sent Jasmine in 2014! I will NOT PAY SO MUCH MONEY TO BE AT A LOSS due to negligence and filthy managers! This facility is in violation of EVERY SINGLE brand promise made! Annual increases: Prices raised from $279 approx to now $430 we have paid for this unit monthly!

Kann Louis

2 years ago
rating 1.0
DO NOT USE THIS COMPANY EVER!! Where do I even start? 1. The manager Nicole is EXTREMELY rude and always has a tone and attitude. 2. Exposed Outlet: I have rented from this company for 3 YEARS! On August 11th, 2014 I sent a reminder email that the outlet to my storage was sparking and exposed and opened. The manager responded with a rude and illiterate email. Today I moved out: December 21st, 2017 and Still it was NEVER repaired! 3. Infestation of BEDBUGS, ROACHES and Rats: Today upon moving out I took sooo many videos and pictures of LIVE ROACHES WALKING THE HALLWAYS, the floor of my unit AND my furnishings were covered in rat droppings and LO AND BEHOLD I found bed bugs in my furnishings! Can you imagine I had to throw out my mattress, box spring, 2 leather couches (barely used), a vanity chair, my childrens mattresses and box springs, 2 arm chairs, etc. I literally cried today I am so upset! Right before Christmas! The prices are raised on us every single year. What were we going to do? Move out of the unit? When I asked Nicole to come into the unit to see the rat droppings she refused! She told me she knows about the issue as she had to kick out another tenant over the issue. SO WHY WAS I NEVER INFORMED AS A TENANT!!!! The floors are littered with dead and alive roaches and rat traps are everywhere! The manager barely wanted to come over when I was Moving out! I had dead roaches on either side of my unit. I paid THOUSANDS of dollars to throw my furniture out! I will be reporting them to the city, currently looking into contacting the head office (especially Chris Burnam and Mike Burnam the CEO and President). I am also contacting the media! This place is too filthy to actually be in Toronto! Imagine moving into a new house worn bed bugs! I am so happy I took so many pictures and videos clearly showing the storage mart logos and buildings in disrepair! I Still have the email I sent Jasmine in 2014! I will NOT PAY SO MUCH MONEY TO BE AT A LOSS due to negligence and filthy managers! This facility is in violation of EVERY SINGLE brand promise made! Annual increases: Prices raised from $279 approx to now $430 we have paid for this unit monthly!

Patrick Jones

2 years ago
rating 1.0
How do thing go missing from my unit ? Im pissed off and feel violated. I have spent $1000 there to keep my stuff safe for 6months only to have stuff missing. I had to give at least one start to write this review. Other wise they would get no stars. The place has a shady feel to this location. The place does not feel secure. Ive been there at different times of the day and dont want to be judgemental but looks to be a hang out for some. The smell of marijuana was present on two visits there. Oh one other things is when u first sign up its not to storage-mart its to some other company that you sign a contract with( sub contract). Even tho I call and set an appointment through storage-mart. After a couple of months I guess they send the contract to storage-mart. I received an email stating so. Guess theres some liability concerns there for some reason. How does a storage unit have two Numbers for two different companies. ( IN STORAGE is the other company name) for example E1010 is the IN STORAGE # and 1110 is for STORAGE MART # but its the same storage unit. Something fishy here.

ColourByDesign

2 years ago
rating 1.0
ROBBED! Staff were rude, lazy and did not show any concern for the fact that i was robbed while one of my keys was in their possession. Don't bring your belongings here!

Twilla Emmanuel

2 years ago
rating 1.0
Umm I rented a unit in this place for not even a month went in there a couple times to check on my stuff everything was okay at least I thought it was on the day I was finally ready to move out all my stuff to my new apartment I notice my suit case with my shoes was missing my duffle bag with my hair products went missing my bathroom stuff went missing I never fronted about it I asked me boyfriend if anything of his is missing but he said just leave it alone dont make a big deal out of it its just stuff we can always get them back our friend also rented a unit from them of course cuz we recommended this place to him (this was before we realize our stuff went missing) he took his stuff out a week after we took our stuff out he called us and said all his shoes are missing his tv missing Im not sure whats up here but umm never again Im good I got my lock from the staff working there and our friend did also Im confused as to how they got into the unit my lock was never broken or played with unless theres a master key or another Method to get in without a trace but whatever it is I wouldnt recommend anyone renting from them if you want your stuff safe this isnt the place sorry.

Bill Khouri

2 years ago
rating 1.0
They actioned my personal belonging off..... worst company ever ..... will be taking them to court..... do not ever deal wirh them..... 2 months ago had some one break in to my unit they called me to advise me to comw in and report what is missing from my unit...filled a report and emailed to them ... no one ever called me back or responded to my emails...now to hear they auctioned my unit off.....I have over 10.000.00 in material and personal belongings. For all the people that had issues with this place please reach out to me as I would like to start a joint action lawsuit against them.

desi W

2 years ago
rating 1.0
Save your money the management here is incompetent. You will end up paying twice per month because they lose payments. The female manager on site at this location should never manage any facility. She has the manners of barn animal. Good luck if you choose this venue to store your valuables.

Mike Silva

1 year ago
rating 1.0
This place and company is a joke. Recently reserved a unit ONLINE since it said 1 available on a Sunday. Called in to confirm unit was told is available. So I cancelled my current storage place and went over to storagemart for my CONFIRMED UNIT only to find out that there were no units and they couldn't help me. Great online service and customer service (I'm being sarcastic to be clear) Do not trust these guys as I was left out in the cold with no unit.

Louise Morrison

1 year ago
rating 1.0
Place is a dump - break ins occur frequently and they dont notify you. Went there to find that our locker had been broken into.

Sleiman Bassim

1 year ago
rating 1.0
I stayed here for 5 months. Got the first free. Checked every month on my storage unit. All seemed well. Last month I found mice (see pictures). They trashed my furniture. Several items will need to be discarded. Other replaced. Some will take time to clean. Thank you StorageMart. I took all my things on the 20th of September 2019. Next day, got a call from staff about lost items. Weren't mine but informed them about the mice and that I left the storage 2 days after I found out. Staff said nothing and quickly hung up. Next day, I tried to login so to deactivate my automated pay. My account was deleted without notice. I'm at a U-Haul now. Better prices and new units. Customer service seems legit too. (units are only separated by thin walls, no ceiling except the building)

chuck yi

1 year ago
rating 1.0
Terrible experience. Awful customer service, incompetent, lazy, rude staff and dirty lockers. They are not forthcoming about billing practices and don't notify about price increases. On top of all this, my locker had things stolen from it. DO NOT PUT YOUR BELONGINGS HERE!

Sharon Bosh

1 year ago
rating 1.0
Poor customer service, not very clean. I went in to get some prices. Staff seemed like they were not interested. Prices are decent but i would not recommend

Brad Shafran

9 months ago
rating 1.0
Storage Mart regularly locks down storage units of clients who are fully up to date on payment. We have auto pay set up on a locker for our business, yet regularly, when we arrive at our unit there is another lock, preventing us from entering our unit.

ida oz

5 months ago
rating 1.0
They told us one thing online and another thing in the store The unit size was different in person A bunch of liars In store they were really rude, yelled at us, raised their voices. Told us we should never have reserved anything online as everything is different online. The irony is everywhere in the store they advertised their online services on the wall Charged us for a lock and said if we bring our own lock, the insurance we pay does not go into effect ! At the end they wasted our time and so we asked for our money back and went somewhere else ! Dont go to the location in toronto Its not good at all They will ruin your day!

colintelecom

5 months ago
rating 1.0
Had 2 units after downsizing to an apartment. Moved out of one Days before end off month. Told office I moved out in person and 3 times by phone but they. Still charged my visa. Was promised a credit numerous times by manager they would credit but they have not. Will probably file dispute with credit card bank. Terrible service.
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rating 3.5
3 Reviews
Write a Review

Tina S.

4 years ago
rating 5.0
Great place to store stuff, friendly, very helpful staff, Sheryl goes out of her way to help with all moving needs.

Tim W.

7 years ago
rating 4.0
Prices = very competitive. For the space I needed, lowest I could find in the GTA. Service = the managers they have there are generally very nice. Very...

Carole E.

10 years ago
rating 1.0
The staff are nice but the "climate controlled" unit had mice and moths in it so our goods were covered in mouse poop and a $400 woolen rug was trash. If...
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  • 24 Hour Access Upon Approval
  • 24 Hour Cameras
  • Boxes & Supplies
  • Climate Control
  • Drive-up Access
  • Online Bill Pay
  • RV, Car, Boat