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StorageMart

605 Alden Road, Markham, ON L3R3L5

Office Hours
MON - FRI9:30am - 6pm SAT9am - 5pm SUNClosed
Gate Hours
Daily6am - 10pm
Google Reviews
rating 4.4
Write a Review

Sylvia Howard

5 years ago
rating 5.0
We just signed up for our storage unit with Tim. He was fantastic. He was so knowledgeable and so helpful. He helped us decide what unit would work best for us. The pricing at Storage mart was also much better the almost all the other storage places I called . Pricing is very manageable and reasonable. We would definatley recommend StorageMart on Alden Rd in Markham. You won't be disappointed.

marie hibbert

4 years ago
rating 5.0
Clean and nice .Tim Lee was great .

Mario Ng

6 years ago
rating 5.0
The storage area is very clean. Service (Jack So) is excellent and helpful. And specially the price is right.

Oscar Yeung

4 years ago
rating 5.0

A. N

4 years ago
rating 5.0
We chose this Storagemart based on previous positive reviews and this location really deserves full marks for great customer service. I dealt with Tim the manager, and he is polite and always eager to help. The place is also clean and bright . The location is convenient . We picked the right one!

Green Yummy

3 years ago
rating 5.0
Tim and Jack are very professional and helpful every time I dropped by or called the office. I am extremely satisfiefor the service and will recommend the service to all my friends.

Richard Richard

3 years ago
rating 5.0
Amazing staff. So helpful. Recommend 100%!!!

Polly Wong

3 years ago
rating 5.0
I just rented a 5x5 unit at Alden Road Markham last week. As a first time storage renter, I enjoyed the 100% satisfaction for the cleanliness of the place plus the first month free offer at the convenient location in Markham Ontario. The customer service exceeds my expectation too! Thank you Stanley for your excellent service!

Maria Modod

3 years ago
rating 5.0
Its very simple to store and use the rental storage unit whenever according to ones schedule.

Shirley wm Fong

2 years ago
rating 5.0
Storage is always kept nice and clean. Jack and Stanley are very helpful. They listen and understand my situation and try to help me with the best solution. I would recommend to anyone who is looking for short term or long term rental.

Kurt Larsen

2 years ago
rating 5.0
Manager? (Kin-Wai) very patient, helpful and efficient. Storage rental is a decent value for the area; unit and facility very clean and well maintained.

John Huang

2 years ago
rating 5.0
Very helpful and professional, proactively provided ways to help me save money.

Sheikh Mohamed

2 years ago
rating 5.0
Great storage location. Very clean.

Joyce Yu

2 years ago
rating 5.0
This storage place is clean and bright. It is easy to use the pin pad to access the facility. Stanley is awesome to show me around the storage unit to ensure I booked the right size.

joseph Hui

2 years ago
rating 5.0
Friendly greeting with smiling faces is my experience with Storage Mart staffs!. Helpful staffs, Jack n Stanley are always there to offer help! We can trust n call them our friends; I sure will recommend them to my family n friends.

joseph Hui

2 years ago
rating 5.0
Friendly greeting with smiling faces is my experience with Storage Mart staffs!. Helpful staffs, Jack n Stanley are always there to offer help! We can trust n call them our friends; I sure will recommend them to my family n friends.

Kurt Larsen

2 years ago
rating 5.0
Manager? (Kin-Wai) very patient, helpful and efficient. Storage rental is a decent value for the area; unit and facility very clean and well maintained.

Misha Ister

1 year ago
rating 5.0
Go see Jack So he is very professional and takes care of customers. We had a misunderstanding and he cleared it all up made me very happy!!

Ashley 5B

1 year ago
rating 5.0
Best price in the area, very friendly and professional staff. Absolutely above and beyond expectations

Srikanth Mannem

1 year ago
rating 5.0
Very great customer service and ease of access to the building and premises.

Edwin Lau

1 year ago
rating 5.0
These guys helped me pick the right storage size. Great advice. Jack was very willing to help. Awesome service and great price!

Jenny Cervantes

1 year ago
rating 5.0
Jacky was very helpful and patient with me while I tried to figure out the best size unit that would fit my needs!

Jeremy Bangyay

1 year ago
rating 5.0
Staff were very knowledgeable and helpful. The place is clean, organized and well lit.

Shu-Yan Mok

1 year ago
rating 5.0
Helpful and knowledgeable staff. During the pandemic, I needed to transfer from a large unit to a smaller one. They've been most helpful.

Sheila Delgado Narciso

1 year ago
rating 5.0
Its my first time to use storage mart and the manager at Alden Road Markham is superb. His name is Jackie. He was courteous prompt and honest. He understood our predicament when we had to extend our storage days due to emergency and charged us decently for the extension instead of the whole month. Because of him I will definitely recommend and use storage again in the future. Superb excellent service and kudos to the whole team especially Jackie at Alden Markham.

Ron MacNeil

1 year ago
rating 5.0
I'm not someone who normally posts reviews but I will for StorageMart since Jacky provided great customer service! He gave me a tour of the facility and a very competitive price. The facility is clean and bright and location is ideal.

Max Isaev

1 year ago
rating 5.0
Clean and easily accessible facilities. Helpful, knowledgeable and flexible staff. Jacky and team have been really helpful!

Genie Georgacopoulos

1 year ago
rating 5.0
This place is amazing! It is clean and easy to get to. They are very helpful and on the ball with things. I do not have to worry about my items because I know they are safe.

Luis Xie

1 year ago
rating 5.0
Very fast and friendly service as a first time customer. I got my access code and papers signed in no time. The place is clean and units have easy access. Thanks StorageMart

F k

1 year ago
rating 5.0
Very clean and convenient! Happy with the service. Fast and quick cancellation. No headaches. Helpful management:) Highly recommended!

Susan Woods

10 months ago
rating 5.0
The Storage Mart in Markham is amazing. Great security, very clean and the staff are very helpful as well as friendly! I had a locker there about 10 years ago and I had such a good experience, I just recently got another storage unit. I feel safe when I have to go and get things from my locker and so convenient for me. The pricing is very reasonable compared to other storage companies in the area . I highly recommend them.

Ruby Liu

10 months ago
rating 5.0
The manager Jack is very friendly and nice. He help us with setting up and everything. And price is reasonable. Highly recommended!!!

Miranda Lee

7 months ago
rating 5.0
The manager there, Jack, is extremely helpful and able to provide us with pricing differences on the spot. He was thorough and helped us save some money! The storage itself is temperature regulated, so all my temperature sensitive items such as paint and art mediums can be stored in there without worries,.

Ali Shuja

5 months ago
rating 5.0
I visited StorageMart today. There was already one client inside and because of Covid protocols I could not enter until next 20 min. Mr. Jack So, came out with happy face and informed me that as soon as hes done with the customer inside hell take care of me. After some time he came out again with a smile on his face and gave me tour of the storage units, he guided me and helped me make a decision. During these tough times we need people like Mr. Jack So even more, who are full of positive energy, even though with lots of work but with a smile on their face.

Robert So

5 months ago
rating 5.0
Jack of 605 Alden Road, Markham has been excellent to show great details of all my storage questions and concerns. With his advice, I have booked the storage with him to my satisfaction. Thank-you for your great service!

ada HSU

5 months ago
rating 5.0
Clean environment with good service of Jack and Jacky. They are really helpful and I am highly recommend using this storage

Amy Prom

2 months ago
rating 5.0
Jack is the manager we dealt with. It wasa very smooth, fast, easy and efficient process at a very reasonable price. Our storage location is very accessible and close to the gaten access. They have supplies, packing boxes, locks etc available for purchase at reasonable price as well. We chose this location because it was very close by to our current residence.

Neena Ali

1 week ago
rating 5.0
Excellent customer service. CRS was very polite and helpful and had an excellent experience with Storage Mart. The lockers and the inside of the building is very clean, and has a lot of trolleys to use. There is lots of parking - I am presently renting 2 storage units and would recommend this location to all my friends and family. Thank you very much.

Andrea Liew

5 years ago
rating 4.0
Very clean facility with friendly staff. The only hiccup I had was that one of the gates stopped working (pin accepted, gate not budging) after office hours and no one could help. And the elevators don't stay open long enough (they beep and force the doors closed after being open for too long) so you have to rush with loads. Other than those things, I've had a great experience.

Calvin Johnston

5 years ago
rating 4.0
They did us well while we stored items there for 6 months or so. The elevators were frustrating (you have to climb up and down the stairs to move it to the level you want, and there is no sign to tell you where the stairs are.). But the moving ramps are well designed.

Yu Tin Lee

4 years ago
rating 4.0
Just helped someone move all their stuff here at around 7pm. Place is very clean, had moving equipment at the entrance. Why not give it 5? well... watch out on the elevator and how fast the door shuts while your moving stuff and it just continues to close instead of opening back up once it makes contact or senses an object. Nice location. Typical storage place

Angelo DiCicco

4 years ago
rating 4.0
Now they have more available carts for you to use. Much better. Never seams to be soap in the one washroom. Otherwise a great clean storage facility. Been using it for 5+ years.

Daniel Masuello

3 years ago
rating 4.0
Excellent attention by Tim. Quick and efficient! I believe the location provided is not the best for senior people. I was assigned # 2416 which requires to push carts thru a ramp somewhat difficult to negotiate given the incline.

Daniel Masuello

3 years ago
rating 4.0
Excellent attention by Tim. Quick and efficient! I believe the location provided is not the best for senior people. I was assigned # 2416 which requires to push carts thru a ramp somewhat difficult to negotiate given the incline. Jan 31 Need for storage finished. Very positive attention by Jack, going the "extra mile" in closing the account. Thank you!

Kaleem H. Syed

3 years ago
rating 4.0
Automated, secure entry/exit system. Convenient location

Louizandre Dauphin

2 years ago
rating 4.0
Great service and reasonable pricing.

George Irinakis

1 year ago
rating 4.0
It's clean and nice place

Louizandre Dauphin

2 years ago
rating 4.0
Great service and reasonable pricing.

Jordan Abraham

5 years ago
rating 3.0
Clean, but make sure you get out before month's end. They charge an exorbitant daily rate. 6 days equaled 2/3 of the month. Also, the code system to get in is ridiculous. Fobs or key cards would be so much more efficient.

Jason Lau

5 years ago
rating 3.0
The rent was a little more expensive than my new storage company. The trolleys are too old and some are too big for small storage customers. It was difficult to turn left if I am going to westbound during busy hours. It would be great if they can re-open the entrance on the warden avenue for all kinds of vehicle. There was dirt mark on the floor in my storage unit. The contract requires 15 days notice before termination and it was too long. (I believe one week notice is more acceptable). I called someone to give notice and was being forwarded to the answering machine to the manager. Nobody called me back but I also sent an email for the notice.

Kenneth So

5 years ago
rating 3.0
They called me back after my first initial review (1 star rating). Provided with their sincere apology. I truly appreciated their willingness to satisfy their customers. Thanks If you are about to hire this storage, I would think three, four, five times before doing so. Yes, their price is alright but there are caveats. Nobody watched this place so you are on your own. I was trapped in the elevator the first time and at my 2nd visit, I was dropping off my stuff, the elevator wasn't working. I had to carry all my stuff flying the stairs. I complained but the Manager gave me the heave-ho. It was very disappointing. Also, they make you go for the entire Month and it was poorly communicated to me that if I didn't want the month, you basically have to move out like right now. No way to reverse or change your mind to go back to having the month once you said you don't want to continue. They let you out to dry. They made it sound like it was my fault totally. Don't go to this place if I were you.

Richard Richard

3 years ago
rating 3.0
So they are friendly and helpful, BUT they lied straight to my face. They couldnt provide a big enough unit so they suggested 2 units and the second would be at a discount($150 instead of $300) I told them 2months, which it was, but they charged me $300 each unit...... I was pissed. I allowed myself to be sweet talked and signed on the line...... Big mistake..... Lesson learned. They do whatever it takes to get your money. Soooo, just verify the contract befor signing on the line...... Its worth it! Also if you need to use washroom you better bring a nose plug. They've pissed off so many people that they shit on the seat, floor, walls..... Its nasty and will make you wish you went to washroom befor going. FYI, its disgusting to do that. Always assume you mother,child,wife, will use it next. Dont be a pig...... Please its so disrespectful to all who use a washroom........ the whole world. Thats my 2 cents..... GOOD LUCK!

Josh Pittarelli-Bucks

4 years ago
rating 2.0
Bad accounting

Ed Chambers

2 months ago
rating 2.0
Initial call for a quote was great, very friendly and courteous. Do NOT give them your name and phone number to "save" the conversation, a different sales rep calls you back to try and close the sale. Thank you for lying to me about the use of my phone number.

Sandra y Alejandro TM

3 years ago
rating 1.0
Dirty location, 20 years old video surveillance and broken elevator almost every week. One day someone vandalized my car while I was in the building. There's camera surveillance in the facilities and when the police came to check it the video was so poor quality that they couldn't recognise the guy's face and of course storagemart doesn't take on responsabilities even when they charge us insurance.

Tharsnath Jeyaratnam

2 years ago
rating 1.0
The dude didnt understand what I was trying to explain , was not pleasant to deal with. Overcharged my account and then on the day off gave us a maze of a map and was very unwilling to help or accommodate .. overall I would not recommend anyone here to this particular location based on how he treated me . Then on the day off when I bring all my items in decides to up the price by 45$ What a guy , eh. This is why I took the time to write this out so no one else goes through this experience

jenushan viththiyatharan

2 years ago
rating 1.0
Worst place to store your personal stuff. I Have been renting a storage unig for about 6 months and i always see mice running around in storages. Place is kept very dirty. I will be moving storages very soon.

best homes

1 year ago
rating 1.0
Big scam don't trust them with your name and last name

Second Life

11 months ago
rating 1.0
Dirty. Old. Lots of spiders everywhere. Cleanliness needs a whole lot of improvement. Condition of the facility is old and poorly managed. Unacceptable customer service (pointing finger at the on site manager). Manager not helpful in anyway. The only reason they have business is because of their location. That's what the 1 star is worth for. Else, it'd be a -5 star rating if negative stars are permitted. Honestly wouldn't recommend.

Dominique Chung

1 week ago
rating 1.0
Pricing is very reasonable, but a few hidden fees to be wary of. Insurance and ultimately a convenience fee for a locker that is easily accessed. I felt ok to walk a bit more, but was not prepared to have to go up a ramp to my assigned locker. To add insult to injury, a broken dolly made navigating the tight corner of this ramp ridiculous. Definitely not happy with arrangement.
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rating 3.5
3 Reviews
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Lawrence L.

1 year ago
rating 5.0
Great price in the area, well-maintained, clean and convenient facilities, super nice and helpful staff!!!

Eddie N.

7 years ago
rating 5.0
You can only enter and exit from Alden. You cannot access the facility on Warden. They also send you a follow-up survey by email. They say that...

Burcu A.

7 years ago
rating 1.0
I just got a SECOND rent increase letter from them. I'm fed up. We got our 10'x20' unit for $313/month + tax and insurance. Our first increase was 7.6%...
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