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StorageMart

328 Commissioners Road West, London, ON N6J1Y3

Office Hours
MON - FRI9:30am - 6pm SAT9am - 5pm SUNClosed
Gate Hours
Daily6am - 10pm
Google Reviews
rating 4.8
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Becky Congdon

6 years ago
rating 5.0
This is my second time renting a storage unit from StorageMart. Employees are knowledgeable, friendly and helped me find the unit I required. I highly recommend this location to anyone looking for a storage place.

MultiChip2

6 years ago
rating 5.0
Great place and an awesome staff.!

Carlisle French

4 years ago
rating 5.0
I was and am very happy with my at Storage Mart. I think Christine is a very capable and conscientious manager and is extremely helpful when a problem arises. I have dealt with other storage units and even though they are excellent units and people I believe Storage mart is one of the best I have used in a long time.

Avery Whelan

5 years ago
rating 5.0
I have had the privilege of being both an employee and a customer of storage-mart. A few years after leaving the company, I ended up moving cities and needed to put some things in storage. The natural choice would have been storage-mart but I wasn't just going to give my money to anyone. So I checked out the competition. From my experience, other facilities are just as clean, and some have comparable prices. What makes the difference is the staff (so friendly and knowledgeable), the one month free, and the security (some other places don't have as many cameras, or gates). Given that I was an employee, I knew they did price checks with other major competitors and cared about customers. So I ended up choosing storage-mart and had an excellent experience. If I ever need storage again, I would likely choose storage-mart again.

Sophia Silva

5 years ago
rating 5.0
Christine was very helpful. She went over all the details and I was able to get all the information in a fastly manner. Thank you Christine.

Janet Patrois

5 years ago
rating 5.0
Very nice employees! Always happy , clean , organized and overall a great business to deal with !

Melody Aboutalebi

4 years ago
rating 5.0
Jason is great!

Halina Alexander

3 years ago
rating 5.0
Moving and putting all my personal belongings into storage for a few months. I attended the Storage Mart on Commissioners Rd., London ON last week to buy packing paper and to enquire about their services and cost. The two young ladies on duty were very professional and very helpful. I am sorry, I do not remember the knowledgeable Polish lady whom gave me a tour of the facilities. Allowing me to practice my Polish language skills. Amanda was also present. This actually was my second visit, after further thought. I returned yesterday to secure my storage facilities and Amanda was very patient and knowledgeable about all the products. I had an opportunity to book my storage locker by calling the head office in the states. Jarrod was polite and very professional. I am very happy with the excellent service, the hassle and stress free experience. Amanda was very kind and carried all my purchases to my car. Thank you everyone at Storage Mart, London ON. I love it there!!!!! Hope you all had a wonderful Christmas Party Saturday Night!

David Stegner

7 years ago
rating 5.0
StorageMart is an incredible facility. Ample space for all types of storage requirements complete with easy and convenient access all hours of the day! Wonderful staff who are able to assist with anything and make moving a breeze with in store supplies and those last minute "oops I need this" items! Highly recommend StorageMart to anyone looking for an exceptional, safe, and secure storage facility.

Chris Rose

3 years ago
rating 5.0
The StorageMart on Commissioners Rd. West is amazing! Super clean, well attended and great staff!

Perry Willits

3 years ago
rating 5.0
Nice clean place, but expensive!

Shereen Hassanein

3 years ago
rating 5.0
very helpful staff. Fast service and a great facility

Stephanie Cameron

3 years ago
rating 5.0
I had a positive experience as a first time storage user. Access code was sent to my email the day of for easy retrieval; the location and storage unit were very clean, and the use of carts provided on site made it easy to load all my belongings into an interior unit, premium location. There were numerous entrances to use and we could park the truck right in front to easily unload everything. Grace, the store manager was welcoming, friendly, professional and helpful. Plus, the first month is free! I only had to pay a few small fees and got a great deal on my climate controlled unit. Overall, very satisfied!

Mark Sferrazza

2 years ago
rating 5.0
I tell everyone about this location simply because My wife and I absolutely love the team and their unflappable determination to look after us. We still have a storage unit there and sadly out grew our other "contractor-Workshop" unit after being there for over three years. They seem to care about our success as a new business just as much as we do. They did everything possible to make sure that we had a great experience. They even went so far as to offer us some left over pallets (we built pallet projects) rather than just throw them away. we can't say thank you enough to the wonderful ladies there! BRAVO!

Joseph LeBlanc

2 years ago
rating 5.0
Amazing service! Helped me find space for my workshop after a year of searching one phone conversation and I had exactly what I needed to expand my home business. Space and a mailbox!

Raphael Payant

2 years ago
rating 5.0
Very Friendly, Fast service, Professional and best of all, great prices. I highly recommend storage mart to anyone new to london like myself

Mark Tan

2 years ago
rating 5.0
Service was great Kyle was super helpful and friendly. Despite being new he was well versed and customer oriented

Jenniffer LaCroix

2 years ago
rating 5.0
My husband and I recently rented a unit. At first, we had gone somewhere else cause it was a bit cheaper. After we paid the admin fee, he had second doubts. But when we came to storage mart, we liked the place instantly. There were locks on every door, even if they weren't rented, which we liked because it doesn't tell people which ones are rented or not. Plus, inside seemed more secure. We were happy with it, and rented it, and we are glad we got this because we feel like its secure and you don't have to worry about your stuff. And it's really clean there. And the staff were very friendly and helpful.

Velsina Productions

2 years ago
rating 5.0
Amazing staff and service They helped us find the right unit size and location. The staff where wonderful and really helped but any concerns to rest.

Sara B

2 years ago
rating 5.0
Amazing staff very friendly they are great at what they do helped us find the right spot.. I would highly recommend

Moustafa ElBadry

2 years ago
rating 5.0
I rented a storage facility at this place for two months. My experience with nothing short of extraordinary. The company and the staff members at this facility were really helpful when I was making my booking before arrival. They answered all my questions clearly and responded to all my inquiries promptly. When I got to the facility it was very clean, and my unit was ready. The easy access to my storage unit made it a lot easier for me to store my stuff and take them out when needed. The staff members at this facility are very friendly, welcoming and helpful. They showed me the facility when I arrived and helped me with the check-in and check-out processes. Also, they went the extra mile and helped me when I needed help with receiving a mail package. I highly recommend this place.

Carey Tinney

2 years ago
rating 5.0
Great, friendly people. The storage unit I have is climate controlled and was very clean & spacious.

Lawrence Cornelius

2 years ago
rating 5.0
Great storage, both small and large units. Good prices. Centrally located.

Ann-Marie Reid

2 years ago
rating 5.0
I was very impressed by how I was treated by the Call-In staff. She was quick, courteous, full of knowledge and asked just the right questions to help me get my needs met. We had a great conversation, She is a Treasure and should be valued!! She made an awkward conversation very fluid!! She is from Missouri and her middle name is Ann(sorry I did not quite get her first name) Ann-Marie Reid

Paint Paintit

2 years ago
rating 5.0
Been with them since the beginning, staff has always been wonderful and friendly. Have recommended a number of times to many friends and associates.

Tim Alberastine

1 year ago
rating 5.0
We had a great experience using this location we rented two units while our house was being built and Grace was very helpful and accommodating. The units and the facility was clean and dry. Thanks very much!

dan swanson

1 year ago
rating 5.0
Grace and Sarah provided fast friendly service. I have driven by for years wanting to get a unit but assuming it would be a hassle. I was in and out in 20 min . and now have a spot for all my spill over tools and yard accessories. Highly recommend.

Jim Greer

1 year ago
rating 5.0
Right from the start I found the staff helpful and pleasant.Over the several months that I have rented the unit the common areas and grounds have been clean. The climate controlled unit was always dry and warm and rodent free. I would certainly rent a unit again if the need arises.

Barry Firth

1 year ago
rating 5.0
Just rented my unit! Raul was very knowledgeable and helpful. He found the most convenient location for my needs and his explanations of how everything works at Storage Mart has left no gray areas. Great experience so far!!

Diane Sheppard

1 year ago
rating 5.0
Grace was fabulous in assisting me with every aspect of my storage situation. She was incredibly helpful and professional. Thanks again Grace!

Karlee T

1 year ago
rating 5.0
Sarah is wonderful! Thank you for the awesome service today. Looking forward to storing my stuff at storage mart! :)

Mekea Springer

1 year ago
rating 5.0
Sarah was amazing! I thought they were open late on Saturday and she actually stayed late for me to get there and get my unit on time. Excellent customer service, super friendly and accommodating. Highly recommend!

Tanya Skye

1 year ago
rating 5.0
Sarah Beattie was awesome! We showed up before closing which we didnt know until we got there and Sarah was so helpful. She seemed genuinely happy to help us and we appreciated that. Great personality and got us was we needed!

Theresa Nicholson

1 year ago
rating 5.0
I have been with Storage Mart for over a year now. The staff managers Grace and Amanda are always very polite, courteous and helpful towards me with all my needs, questions. They are very professional. They take good care of me. I would recommend this company to anyone who wants professional service. They will treat you with dignity and respect. Something which is lacking in society today. Thank you Grace and Amanda!!!

Rod Willis

1 year ago
rating 5.0
I am pleased to provide a strong positive review for this business. I have been a Storage Mart client for a number of years, most recently at the 328 Commissioners Road location in London. Grace and Sarah, who have on-site responsibility for this branch, have treated me with a combination of efficiency and thoughtful courtesy throughout our dealings. The units are clean and excellent access is provided, even after significant snowfall. In summary, a fine choice for your storage needs. Rod W

Wendy Bradnam

1 year ago
rating 5.0
StorageMart employees are very helpful! From the first phone call regarding basic information to those in the office! Very pleasant, amazing. Thank you All for everything! Very much recommended!

Sharon Bulkowski

1 year ago
rating 5.0
After a fire damaged my home, I was in need of storage for my belongings that could be salvaged. I called the closest Storage Mart and spoke to Grace who assured me that my storage needs could be met quickly and easily as soon as I was ready. The next day I received a call from Sarah to further discuss my needs. Both Grace and Sarah have been very kind and supportive throughout this challenge and have made a very difficult situation much less stressful. They are always available and approachable and ready with a wave and encouraging words. Using Storage Mart has been a very positive experience and highly recommend this location because of the wonderful staff. Thank you Grace and Sarah.

Mike Reeves

1 year ago
rating 5.0
Awesome! Reasonable monthly rates ( not every 4 weeks like shoddy storage companies), Very friendly, courteous staff, clean, climate controlled and affordable rates. I would never recommend anything to anyone... but I would recommend Storage Mart to one and all.

Hilary U

1 year ago
rating 5.0
I wasn't sure of my start date for my rental, so Grace and Sara were both so helpful and forgiving of the many times we went back and forth. It was a long distance rental and Grace let me do everything from afar. When I arrived with my moving company, the gate code, padlock and unit were all as described and it was smooth as silk getting in and out. I send a huge thank you to Grace and Sara.

Tayla Barter

1 year ago
rating 5.0
Very happy with storage mart. Flexible contract, very well priced and the units are nice. The staff is also very friendly and helpful.

Eileen Botting

1 year ago
rating 5.0
We have been renting units for some 20 years and have had absolutely nothing but wonderful experiences with StorageMart. Grace has been especially pleasant and accommodating with us. I would not ( and do not) hesitate to recommend this facility to anyone. Thank you Grace for your 'grace,' and patience with me.

Missy Renaud

1 year ago
rating 5.0
The ladies that run this location are amazing. I've got a lot going on with both my mom and grams being sick and we needed a bit of extra room in our apartment. They were very patient and understanding when I couldn't get in right away to sign the paperwork. Then I lost my keys to the unit. They bent over backwards to assist me and try to make my life that little bit easier. Their customer service is above and beyond. Thank you.

David Sanders

1 year ago
rating 5.0
The management and staff were wonderful to deal with. The facility is kept clean. We rented a storage unit for two years with no issues. When we needed a smaller space were accommodated immediately. The website facilitates an efficient online payment system and is excellent to manage your account with changes etc.

Matt Stewart

1 year ago
rating 5.0
In the process of starting some home Renos. First step, move the furniture. Glad we found a clean friendly place to store our stuff near the house. Thanks for your help getting us signed in so quickly.

Matt Pelletier

1 year ago
rating 5.0
Customer service was amazing. Questions answered quickly and accurately.

Chris Husson

11 months ago
rating 5.0
This was an amazing experience. Booked online. Got a great deal and then went to do my check in with the amazing staff. It was easy and effortless. Highly recommend

L Nel

9 months ago
rating 5.0
Very nice people. Nice and clean place

Geanine French

8 months ago
rating 5.0
Friendly staff. Great customer service. Easy access. Clean.

Prasann Dikkar

7 months ago
rating 5.0
I moved to Canada from US and used the Storage Mart at Commissioners Road. Both Amanda and Grace were super nice from day one and very very accommodating and helped out anytime we had a special request. Moving countries is not easy but having this of hospitality goes a long way. We are using them for almost a year and no issues till date. Real nice people and really good facility. Units of all sizes and at reasonable prices. Quick approval process. Highly recommended!

L M

7 months ago
rating 5.0
The woman ia very sweet respectful and great to do buinsess with. Would abolsutely recommend and or use this place again need be :)

Sara Hamill

6 months ago
rating 5.0
Wonderful, timely and friendly service from both the phone and in-person employees.

Rebekah Hovi

6 months ago
rating 5.0
Friendly staff, clean units, well maintained, secure, no issues with payments or cancellation. Fully recommend this location!

Adam Sisco

5 months ago
rating 5.0
Very friendly and helpful staff. Clean and clear storage space. Easy to access my storage area.

David Piercey

5 months ago
rating 5.0
I have had a storage unit here for over a year and they have excellent customer service and they are very flexible. The place is kept very clean

Richard Lavoie

4 months ago
rating 5.0
I currently have 4 spaces here and I wouldn't rent anywhere else. The staff are very polite and helpful. They take great pride in the facility and it shows. It's very secure and well lit.

Matthew Dewar

4 months ago
rating 5.0
Wonderful experience at the Commissioners Road location. Grace was helpful, kind, and professional and made the job all the easier for it. Highly recommend it.

Doug Laphen

4 months ago
rating 5.0
This is the second time we have used StorageMart on Commissioners Rd. West and it probably won't be our last. Grace and Amanda are extremely helpful, thorough and provide excellent customer service. My wife and I would highly recommend this StorageMart location.

Orlando Scarlett

3 months ago
rating 5.0
My unit was very clean and the move-in process was very easy. The best part of getting a unit at this location was the staff though. The store manager was very courteous and even lent me a dolly to help me move. Definitely recommend

Sonja

3 months ago
rating 5.0
This is an amazing storage complex. Grace made it so easy and walked me through everything as well as giving many options. She is alway friendly and eager to assist to make my life easier! Thank you so much!

Perry Willits

3 months ago
rating 5.0
Great clean place! I've used them 5 times! Happy with everything! Nice friendly staff!

Catherine Robson

5 years ago
rating 4.0
This is my first experience renting at a storage facility. So far, I have found the people very helpful, and the facility is good!

Tyler Jamieson

2 years ago
rating 4.0
This location is very clean. The staff is very helpful. Even left our unit unlocked, and I believe one of the staff left a note/locked the unit for us. Thank you! :) They definitely go above and beyond. I do believe however there's miscommunication between StorageMart and their franchises. I understand if this location, or others, do not give you a free month's rent. But StorageMarts ads and website can be very misleading/false advertising. I was told the offer 'has expired' in store, then was told after the fact when putting stuff in my unit that the location doesn't offer it at all? Definitely some communication between the two needs improvement and with the staff. Other than that, I highly recommend this storage facility to everyone :), and will continue to rent here.

Thomas M

7 months ago
rating 4.0
Overall I had a great experience with their customer service. From phoning in to make a reservation to the associate working the front desk their staff are extremely friendly and helpful. It made a stressful move more convenient. Which was much appreciated.

Diana Graham

3 months ago
rating 4.0
Very friendly, efficient and organized. The whole experience was easy and simple and only took 10 min to complete the paperwork. Clean units. Highly recommend this site.

Dianne Siverthorne

6 years ago
rating 3.0
I was very pleased with the service. I found the locker to be clean as advertised. I returned to this location because the price was attractive. The only thing that I found disagreeable was the fact that the price went up $15.00 from the original quote. This apparently was because the locker I was shown originally has since been rented, when I returned 4 days later. The reason I was given for the price increase was "the locker is closer to the front gate". When it is a drive up locker, I don't think location should matter! This is why I awarded 3 stars.

Tracey Whiteye

4 months ago
rating 3.0
the introductions, and the welcoming was fantastic.. Friendly environment and very courteous ... The person didn't give me the right gate code. Then, told by another staff, "we all make mistakes!" I was not impressed with that comment or given the right gate code. A person goes through enough stress moving. I did not need the extra stress on top of that. Although, the problem was solved. ( I am grateful because my son and I both work during the week.) I still don't appreciate the response that "we all make mistakes, in the tone that was expressed. All in all, I finally got access to my rented storage unit.

Carlin Dinkel

2 years ago
rating 2.0
Have had several storage unit in last few years. This is the only one I've ever had an issue with mice in. We knew they were there because we kept finding what looked like barley in different bags and boxes. Found several dead mice when cleaning out the unit. Also when we cleaned out our unit, we had advised them several weeks ahead of time the date and time. Showing up the day of and they have construction crews ripping up chunks of the lot right in front of our unit. Couldn't get the moving van in so we had to wait and come back a few hours later. Never received a notice. I've had other storage units do this but they always advised us at least a month ahead of time . On the other hand, the ladies at the desk are all very nice and will try and work with you on any issues. The prices are a little steep for what you end up getting.

Jamie Donaldson

2 years ago
rating 1.0
Went back to storage mart because of experiences at other locations in the past. Staff were always helpful and straightforward. Tried this location as it was closer to where I needed to be. Wish Id returned to one of the other locations. Staff are poorly trained about their billing practices. Often told one thing only to return the next month to be told something completely different. Staff at this location are consistently contradicting each other. Most recently I was told by staff to give a set notice and the rent would be prorated. Following month, gave notice and staff offered to charge me almost 3 times the monthly rate. Very disappointed with the experience Ive had at this location. Would highly recommend people use any other location or company in general.
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rating 5.0
1 Review
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David E.

1 year ago
rating 5.0
First time renting a storage unit. The staff was knowledgeable and very helpful. Customer service was excellent. I have full confidence in their services.
  • 24 Hour Cameras
  • Boxes & Supplies
  • Climate Control
  • Drive-up Access
  • Online Bill Pay