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StorageMart

665 Adelaide Street North, London, ON N5Y5P4

Office Hours
MON - FRI9:30am - 6pm SAT9am - 5pm SUNClosed
Gate Hours
Daily6am - 10pm
Google Reviews
rating 4.1
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Gehad Gamal

5 years ago
rating 5.0
Extremely professional and helpful. They walk the extra mile to help. Swift response.

Sandy Root

5 years ago
rating 5.0
I never had a issue, super clean and clearly hard workers as they are always out and about making sure everything is running smoothly , very welcoming and always willing to accommodate!

Fred Israels

6 years ago
rating 5.0
Beth and grace are the best! They are always helpful, considerate and interested in your circumstances. They work very hard to keep the location clean, well organized and productive. I hope they are there for a long time as I will be. Thanks you two!! Fred

Glenn Strathearn

6 years ago
rating 5.0
Fast, efficient, very friendly and clean, clean , clean!! I have never rented a storage locker before and I was surprised what a great experience it was. Thanks!!

les paulding

4 years ago
rating 5.0
I have rented units here since 2006 the staff is extremely helpful and the grounds are clean n well maintained they will go out of their way to correct any issues

1200 expert

4 years ago
rating 5.0
Booking over the phone was good and efficient. Facilities are convenient with drive-up access, alleys/corners big enough for moving trucks. Staff were courteous. It was nice to be able to leave a key there, with an access list, just made it a lot easier to coordinate with multiple people using the locker.

Emily Campbell

4 years ago
rating 5.0
I've just rented here but the staff are super friendly and helpful.

J F

4 years ago
rating 5.0
Very friendly service. They carry an excellent variety of packing supplies.

Anna Dundas

3 years ago
rating 5.0
Very clean and well-maintained. Staff were courteous and helpful. I would use this location again.

Jeff Hunt

3 years ago
rating 5.0
The only thing that I've had a problem with so far. Is you cannot make partial payments which I think is dumb so don't miss a month it gets pricey. And they don't have pay yearly discounts but other than that it's very clean clean

Eddy James

3 years ago
rating 5.0
The staff at the cashiers are the greatest at this particular location. I have had a few long waits at the pharmacy section, but I like the staff. Shoppers in general still has a HUGE problem with their undercover security being invasive and obvious: I dont even know why they bother. I was actually assaulted by one plain clothed security in a Toronto location on Yonge street, while shopping with with my girlfriend. He harassed us at other stores after that, yelling at us, pushed us, and threatened to handcuff us after wrongfully accusing us of stealing a hand cream. The guys name was Adam, works STILL for Scorpion security and Shoppers did nothing about it, despite numerous calls to complain about him. Even here, at the London location, we know all of the staff, spend thousands per year, and the security still act like perverts. SHOPPERS: This is a very common occurrence with your security. It absolutely affects the shopping experience, and many people refuse to continue their patronage. I am giving a 5 star in hopes that the ladies that work at this location get the credit they deserve (managers and a number of really great cashiers) and that just maybe Shoppers Drug Mart as a Franchise will do something about Adam and other security personnel.

Carrol Jean

3 years ago
rating 5.0
StorageMart at 665 Adelaide st N in London are the nicest people to deal with. They helped me through a tough time. They made it so convenient to move my belongings to a nice drive up unit when I had no place to put it. Not being from London with no family and all the students going back to school we had a hard time finding a new home. Christine was so nice and understanding to our situation. She helped us get set up hassel free with a kind heart and made me feel comfortable knowing that I do not have to worry about a thing. I have used storageMart a few times in the past and I have never had a bad experience with them. It is so nice to be able to have a great place to keep our stuff till we can get settled in our new home. Thank you Christine and StorageMart. I sure do appreciate this company. Carrol

Josephine Beal

3 years ago
rating 5.0
Great central location and afforable clean units :)

Tj Robinson

2 years ago
rating 5.0
Very accommodating and amazing people!! Would recommend anyone who needs extra space to utilize them!!

Kibwe McIntyre

2 years ago
rating 5.0
Simple reliable storage at a reasonable price.

Theresa Lennon

2 years ago
rating 5.0
This is the second time renting a unit from StorageMart and high marks again. Love the location (but no deals because of the popularity). Staff is so friendly and very helpful, and thoroughly explained everything. Unit is spotless! After my move is completed, I will transition to a very small unit to house rarely used and seasonal items to keep my home clutter free. The price is right for that convenience. The only negative is the move-in month free insurance offer. I move in May 30, so get 2 days free. D'oh!

Shawn Maguire

2 years ago
rating 5.0
Everything was dealt in an orderly and professional manner. Thanks to the whole team.

Dave Roy

2 years ago
rating 5.0
The people are very helpful and nice. The yard is clean and wide open so driving around the lot is no problem. I also love that it's around the corner and not out in the industrial areas.

Miriam Gonzalez

2 years ago
rating 5.0
Wonderful experience.very nice and professional costumer service.

Lynn Griffith

2 years ago
rating 5.0
Excellent staff. Very friendly + knowledgeable. Facilities very clean+orderly !!!!

Taylor Hamilton

2 years ago
rating 5.0
Amazing customer service, clean nice units and fair prices. Overall a great experience!

Taylor Hamilton

2 years ago
rating 5.0
Amazing customer service, clean nice units and fair prices. Overall a great experience!

Travis Hubley

2 years ago
rating 5.0
Super friendly staff, easy and painless process and the cherry.. super affordable. I don't always review, but when I do it's usually attached to a charitable cause. Thank you storagemart.

Craig Stewart

1 year ago
rating 5.0
Very friendly staff, very clean units, every staff I met was extremely helpful. Directed me to appropriate sized unit and accommodated some changes in schedule to possession and vacating in highly professional manner. Highly recommend.

Marie Stainton

1 year ago
rating 5.0
Amazing and friendly staff, very helpful. Easy to access the units and you can just walk in to rent a unit.

Tina Vandervecht

1 year ago
rating 5.0
Sarah was an absolute delight to work with, and their Adelaide location is very clean! Would definitely recommend them for any storage solutions.

Roberto Piazza

1 year ago
rating 5.0
Amazing and friendly staff. First time renting a storage unit and the lady helping me made the process extremely easy. Highly recommend Storage Mart

Barbara Abbott

1 year ago
rating 5.0
I recommend storage mart to everyone. Clean....sized to what is needed. Great people

Jessie Schermerhorn

1 year ago
rating 5.0
I do enjoy the friendly atmosphere and the security of storage mart

William Shelley

1 year ago
rating 5.0
Storeage mart has always been a good experience for me. Cleanliness and pricing is awesome.

Bay Nicole

11 months ago
rating 5.0
Sarah is awesome! Super funny, very friendly and awesome! Go see Sarah if you need to find a great secure place to store your belongings!

Robert Patterson

11 months ago
rating 5.0
Great staff! Always quick to answer questions or concerns. Keep up the good work!

Cassandra Allerston

11 months ago
rating 5.0
I had the pleasure of dealing with the assistant manager. She was very kind and helpful. I would reccomend this storage place to anyone!

Don Di Giuseppe

10 months ago
rating 5.0
I was very pleased with the courteous and pleasant service. It was easy and took no time at all to get set up with a locker. Thank you Don

Jessie Schermerhorn

10 months ago
rating 5.0
I do enjoy the friendly atmosphere and the security of storage mart. Also enjoy talking with the workers too.

Jason Pedder

8 months ago
rating 5.0
Very friendly and courteous staff, clean units and quite quick and easy to rent. Highly recommended.

k dog

8 months ago
rating 5.0
Great & quick service. Smooth process entire time and pleasant staff.

William Drader

7 months ago
rating 5.0
Easy access to storage units and complimentary dolly supplied. Made for an easy move.

Michael Lacroix

7 months ago
rating 5.0
Sarah and Christine were absolutely fantastic very proffessional and a pleasure to deal with. They made the whole experience quick simple and painless, i would defenitely recomend storagemart and the adelaide location is where i would go due to the fast and friendly service!

Mekaila Soper

5 months ago
rating 5.0
Had a great experience with the storage mart on Adelaide! Before hand I spoke with a woman named Jackie who gave me wonderful customer service over the phone to reserve a unit for my trip! She understood my situation and what I needed and my financial needs aswell, really appreciated her help and her attitude/small talk!:) Once I went to my appointment Christine gave me wonderful customer service by helping me with some questions I had and very politely showing me the unit & getting my lock! Overall really enjoyed my experience especially with these two ladies helping me out!!

Steve Garai

5 months ago
rating 5.0
Awesome service, fair pricing strategies, very clean and accessible..

Ed Powell

5 months ago
rating 5.0
Very helpful staff. Really impressive.

JS Suslyakov

4 months ago
rating 5.0
Kristie was super nice and helpful and got us set up in less than 10 minutes. Good value, super easy, helpful friendly staff. Really on top of things

Amy Williams

3 months ago
rating 5.0
Very helpful and friendly from the first call! Great facility very clean and well maintained. Good prices!

Ian Marchell

1 month ago
rating 5.0
Clean, efficient. Good place to store your goods.

Karen Low

6 years ago
rating 4.0
Friendly, helpful, patient staff. As many times as I forget my code, they remind me without making me feel like a dope :) Payment issue (my fault) was easily and pleasantly handled. I would give 5 stars but i recently found a dead flat mouse under the door of my unit. Thankfully it was dead, flat and just at the doorway! Other than that - great facility!

Matt Columbia

3 years ago
rating 4.0
Fair rates and good lockers.

Bill Horne

2 years ago
rating 4.0
Well organized, clean and great staff. Very happy with the unit. Have to make sure the door is truly locked when leaving. Just had a bit of trouble with website and reserving a unit. But did get it done....

Julie Bell

2 years ago
rating 4.0
Helpful friendly staff and services

Cheryl Redmond

2 years ago
rating 4.0
Good storage place except that they tell to have a second person authorized to go to your unit then give you trouble when the secondary person goes to the storage unit.

Paul Butler

4 years ago
rating 3.0
Friendly good prices

Asrar M. S.

4 years ago
rating 3.0
Neat secure temp controlled and security camera + anytime access

Belinda Repose

2 years ago
rating 3.0
Well it's like this, a free month really isn't free. I rented the unit and by the time I left, I had paid $100. All the added fees !!! Not free. The thing is, if you take your belongings out of storage few days into the month, you have to pay for the whole month. Even if you were there only 1 week or a few days. WHY ? Because there is no real free month rental.

John Carter

2 years ago
rating 3.0
Considering it was the second last day of the month and numerous emails about payment . To be charged the full amount for a month is obscene. Not really impressed

Katie McEwin

4 years ago
rating 2.0
Revising old 4 star review of "Nice staff!" to say "Nice staff! However, not nice to find bright green (poisoned) mouse poo in many of our boxes. The doors don't go to the floor so it's obviously easy for them to get in. Our items were food free and only there for 1.5 winter months and yet they managed to get through many of our boxes, leaving presents as they went."

Tyler James

1 year ago
rating 2.0
Not great - unit smelled like animal feces when we moved our stuff in. The rates are outrageous, and they raised my rate 10% only a few months after moving into the unit. Any time I have gone to check the unit there is evidence of animals moving between units (gravel disturbed on sides near door). Don't store anything you care about here. We didn't realize we would need a year when we moved in, otherwise we would have gone somewhere clean and reasonably priced. There are far better options that are a bit less convenient for us location wise. When I first moved in I had a coupon from the Storage Mart site. Employee working at the time said their units are not eligible for the rate. Great!

Warzone aK

4 years ago
rating 1.0
How do i explain my time at this place. I rented 2 units from this company here on adelaide for $300 a month, it was great the place looked very clean, the older blonde lady who helped me out was awesome. I had my stuff stored there for a few months 4-5 while i was in between places and such. March 7th 2017 - I went in to pay up my bill and remove my stuff. I was not late there is no late fee's. Anyway for 8 days only, it cost me $228...... Yes i wanted to pay the extra day because i was moving the next day. When i could have paid $72 more and kept the unit the whole month... This is robbery. March 8th in the morning i showed up with a u-haul to remove my stuff The price had jumped to $253 in less then 12 hours...... I asked how this is possible and they had no clue just that the bill was $253 for 8 days...... Whatever i wanna move i put $260 on the counter and proceed to my unit to remove my things. It took me like an hour or so. On the way out i went to pick up my change and a receipt and while im waiting a cockroach is climbing up the wall and over the box's ..... This is sooo gross they waited for me to leave before they even killed it or did anything. Im so done with this place, and im happy!!! Only to find out some of the box's have been chewed threw what looks like a mouse the corners of a couple of the floor box's have been completely chewed out. I do have picture of the box's and the roaches i do not recommend this place they will rip you off charging you a full month price for only 8 days. While the place looks clean you cant see behind the doors. If the Roaches are friendly enough to pop up when you have 4-5 people in your office im really worried how big your infestation is... While i will unpack tomorrow i better not find anything

Morvan MacGee

2 years ago
rating 1.0
Definitely clean, that's the only positive. Customer service is terrible, they do not listen to concerns, I pre-paid 3 months had to cancel more than 2 days ahead of possession date and they refuse to refund any money - REFUSED! All I got was terrible attitude and hung up on (yes, they hang up on unhappy customers, nice!) I decided I am keeping the unit they are forcing me to pay for, and it will sit empty.

eric clolus

2 years ago
rating 1.0
Not really smart this storage location. They waited until my credit card had expired to contact me. I was out of town and could not provide the information until I got back home which was after the 1st of the month. They charge me $12 additional...Been there for 2 years and always paid on time. Now I am looking for another location just to tell them how stupid they are.... Update Auj 13: The store manager contacted me and refunded the $12 additional.

Jason Ibanez

2 years ago
rating 1.0
this is way too much money per month. and too many limitations to access your own locker. they must provide twenty four hour a day entry

Kylie

1 year ago
rating 1.0
I dont normally go to the extent of writing a review but I felt it was necessary to how rude the manager of this location is. The manager Christine has zero ability to provide any customer service. She is rude, combative and has limited social skills. My mother had a unit in StorageMart for 4 years as she is in a long term nursing home. Each time was a nightmare to deal with her.

221040055 221040055

1 year ago
rating 1.0
My experience at Storage Mart was terrible. First of all when you rent a storage unit you have very little protection or security for your locker or yourself. The storage facilities can just evict you at the drop of a hat whether its for a just cause or not. Its not fair and this is what happened to me. I did not deserve to be evicted.

Tyler James

1 year ago
rating 1.0
Mouse central. If you don't mind all your stuff being infested with and ruined by mice, this is your spot!

Chris Morgan

8 months ago
rating 1.0
The facilities and customer service are excellent; but, I cannot find, a price per unit schedule on this web site.

R S

6 months ago
rating 1.0
I have been with them for many years and they keep increasing the price every year. On top of it they recently started charging a mandatory insurance fee. Declining insurance ( on the items I stored at the unit!) was not an option so I moved to Forest City storage. They offer better customer service and its a more cost effective option compared to these guys!

Jordan Dockstater

2 months ago
rating 1.0
If i could give this place 1 star I would, This faculty preaches online that they provide 24/7 footage as well as security gates and buildings protected with codes.. Yet a van drove right into this facility behind another vehicle in broad daylight while they were open and during opening business hours broke the steel doors of a whole hall was of units then drove off with all my husbands stuff out of the unit including a brand new 4wheeler my step daughter didn't even get to see yet!!!! Where was the employee that was paid to sit there and do nothing and how in the world are you going to preach about top flight security and surveillance but low a van to drive thru a gate that needs a passcode in broad daylight during business hours then tell the customer they are responsible for the loss!!!!! We pay alot for this facility and pay even more for an indoor unit. This is unacceptable, your employees need to be held accountable, what are they being paid for to sit in the office and act like nothing is their business!!! How did a van drive behind another vehicle into the facility and then tear up a whole hallway of storage units without your employees noticing this was during business hours!!!!!!!

Sierra Bond

1 month ago
rating 1.0
Kristie was the absolute worst person I have ever dealt with in my life!! Please protect your belongings and go to any other storage facility in London I swear they will 100% be better than this place
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rating 4.0
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Cheryl R.

2 years ago
rating 4.0
I haven't used any other self storage other than Storage Mart but like how clean it is. Staff is helpful and friendly. And the price it cost me to store my...
  • 24 Hour Cameras
  • Boxes & Supplies
  • Climate Control
  • Drive-up Access
  • Online Bill Pay