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Safeguard Self Storage

17-26 Hancock St, Ridgewood, NY, 11385

Office Hours Now Closed
  • MON - FRI9am - 7pm
  • SAT8:30am - 5:30pm
  • SUN10am - 5pm
Gate Hours Now Closed
  • MON - FRI8:30am - 7pm
  • SAT8:30am - 5:30pm
  • SUN10am - 5pm

Storage Customer Reviews

Patrick Shaw

1 year ago
Very clean, very well lit facility. I mean, the lights are bright. Not like a number of dimly lit other places. Probably the lowest prices in the area, too. The process for renting is quick and easy, as is getting in and out, Staff is knowledgeable and courteous (I specifically was helped by Carlos). This was my second time renting a unit from them, because it was great the first time.

Ja Lewis

10 months ago
Very very much satisfied with the customer service Carlos gave today!! More than satisfied with my storage unit ang I feel very secure about my belongings being there!! Good looking out Carlos!!

Patria Morales

11 months ago
Where can I begin I've been a tenant for the past three years. Carlos has gone above and beyond to make his teants feel comfortable. He even tied my shoes while I picked up a box. I definitely recommend this location of safeguard self storage (1726 Hancock). Thank you Carlos for making my storage experience stress free.

johnathan batista

10 months ago
Great customer service. Very kind and will work with you to make you feel comfortable in price and storage space

Judy Stoves

1 year ago
This company and their workers are friendly and welcoming. A nice place to rent from.

Evelio Ortiz

1 year ago
Carlos definetly took the stress off my back when acquiring the storage space. He gave me first class service with first class unit. Very satisfied. Please see Carlos , he got you .

Rob Rosero

1 year ago
The time I spend waiting for rent space was reasonable, Mr. Velez was friendly and professional, also he was knowledgeable, the space provided resolved the reason for his assistance, Overall, I am satisfied with the service provided by Mr. Velez. I recommended my friends and everybody ask for Mr. Velez he resolved any problem when you need to find a space for rent.,

Katy Knight

1 year ago
Clean, secure, super friendly and helpful staff.

Lizeth Ojeda

1 year ago
Awesome experience, great personality very clear and helpful down on point. Carlos met all our necessary needs. Carlos is an excellent accet to your company., I'm giving him 100 % satisfaction.

Mariela Calle

1 year ago
Awesome Very Supportive Team The Assistant Manager Carlos Velez was Very Helpful

Dalils Soriano

1 year ago
I'm happy with the help that i get everytime that I'm there especially from Carlos Velez he's very kind and nice he's the best. You should have hen as a manager hes very helpful with everyone

Jessica Camacho

11 months ago
Carlos is a very good worker at safeguard self storage ,he help a lot ,he is a will educated person and very polite with others

Ann Perez

11 months ago
MaryAnnawas extremely helpful and help me get online on my phone to review the Safeguard payment application

Ariel F

1 year ago
This was my first time getting a storage. I was in such a rush moving and carlos was a big help to me and my family. Thank you.

Bryan Tirado

1 year ago
My ayexperience with safeguard self storage has always been great and very reliable. Today I transferred to a small unit because the fee rates of my previous one was a little out of hand and currently going to a rough times on my end, Carlos one of the managers from this location helped me out with accommodations of units and gave an excelente help with rates and the unit I transferred to was close to that one I had before which it worked out perfect to put all my stuff quick with no problem. Carlos it's execelent and always gave me a hand when I needed it. If you ever happen to move to this area and need a place to put your stuff don't hesitate and rely on safe guard self storage and ask for Carlos he will help you with gratitude and smile. He's awesome. Thanks again Carlos for your great help every time.

Andrea Amdall

1 year ago
I have to say this has been by far the best self-storage experience I have had... I was in a pickle last month with less than 48 hours to find a new apartment or a place to store my things and I went into Safeguard Self Storage where Carlos helped me with everything that I needed. I had looked at the rates online but it is always another thing when you are physically looking at the unit... Anyway, Carlos helped me find the right unit at an amazing price at the last minute. He even helped out a friend of mine who was in a similar situation of needing storage last minute. Excellent Customer service, very safe and secure and CLEAN facilities... Gotta love that its in Queens too :) I would recommend this place in a heartbeat!

Ana Moreno Dejesus

1 year ago
I would to take my time and thank everyone that either had a storage or has a storage at Safeguard self storage and took their time to write a review, I took my time and read a few of them that made me decide which one. I decide to take a visit to Safe guard Self storage just like everyone said cleanness, cameras, the service and you can't get in the elevator if you don't have a chip, and i spoke Mr. Carlos just like everyone said very patient with me because i asked a lot of questions, very respectful, polite, and the price is reasonable depends on the amount of stuff you have. you want your stuff to be safe and in a clean area. I'm very happy. I would highly recommend to everyone.

dainalee borrero

1 year ago
I spent about a week researching storage facilities online and in person. I finally walked in to safeguard and literally walked out a happy customer. Carlos was amazingly helpful he took his time to explain everything in detail and helped me find exactly what I needed, for a good price! Out of all the facilities I visited I was honestly treated best at safeguard. It was very clean and well organized and the location is perfect. I would definitely recommend this place!

Michelle Miller

1 year ago
Safeguard Self Storage in ridgewood is the best storage unit I've delt with thus far. Carlos is extremely helpful, professional, and friendly. I can't imagine working with another safeguard without both him and Mariana. It is a clean and safe facility that I would recommend to anyone looking for a storage unit.

Franky Rivera

9 months ago
Clean facility. Great location for me and my family. Depending on who you speak to on the phone or in person, customer service is okay. Ms. MaryAnna and Carlos are great to speak to when it's not too busy in the facility. They are very informative and they try their best to accommodate you in any way they can. They will find out what is the best possible way to go about any storage situation and or problem that there may be and appreciate them for that. Hopefully they let up on the prices here and there but for now it is fine.

Ivette Grajales

9 months ago
My experiences with this particular storage unite, aside from been very clean and well guarded. Miss. Maryann is wonderful, she took her time explaining things and she remain on the phone very patiently and walked me thru the proper steps on the computer as if she was doing it herself. God bless her. She is definitely a keeper.

Samantha Esponda

1 year ago
Carlos was very helpful and patient with all my questions and demands I would love to see more workers like himself. I would definitely recommend family and friends to such a clean and friendly environment

Hector Leguillow

1 year ago
I want to first say tI have been with this facility for several years (several months after its opening). I have a very high regard for the Staff at the Safeguard located in Ridgewood, Queens and have to say that they are very professional, courteous, cordial and are always concerned regarding fulfilling your storage needs. The facility is Clean and is run by Ann and Carlos very efficiently. I would recommend this facility to anyone in need of a Safe, Clean and efficient Storage Place. The only suggestion I have is the the HOME OFFICE needs to recognize their regular customers and should be creating a LOYALTY LONG TIME CUSTOMER DISCOUNT. Especially for those customers that have been with SAFEGUARD SELF STORAGE since it's opening. The company does have a Recommendation Bonus of 50.00 dollars for recommending and referring other customers once they rent a unit, but I still Feel a LONG TIME CUSTOMER APPRECIATION DISCOUNT Program should be put in place to encourage the existing customer to continue on keeping their storage Unit. Overall I give this location a Thumbs up and 5 Star rating

Evelyn Rivera

1 year ago
They were great they really made my day much easier Carlos and maryanna r great they gave me great customer service and were very understanding them in time of need and they have this place immaculate and they were wonderful I mean I can even tell you how wonderful you are how much they gave me so I want to tell you that they're not five stars there 10+

Melissa Johnson

2 years ago
Very clean, dry, and super attentive friendly service! Great prices too! Thanks

Fritz Howser

1 year ago
Carlos was very helpful. The paperwork was quick and painless. Clean facilities.

Lisa Quimpo

1 year ago
Maryann and the gentleman that assisted me were knowledgeable friendly and made the process so easy. I would recommend this storage place to everyone i know.

Brandton Hale

1 year ago
I have enjoyed a very pleasant experience using this facility. The staff is friendly and helpful, and the security on the premises is advanced.

A K

8 months ago
Renting process was painless and easy. Extremely courteous staff, secure and clean facilities. A+

Rosa Gillis

8 months ago
My experience was great!, storing my entire life was very stressful, but my stress was relieve when I met staff at safeguard storage they were patient, kind and courteous The facility was very clean and the staff new what to educate me on since this was my first experience. I just want to say Thank you, thank you thank you.

Cathy Khodra

8 months ago
I used safeguard last year about this time to store up my furniture,and I'm using them again cause my stuff were really safeguarded i had MaryAnna who walked me through both times she is the best very polite n professional, the place is neat.so with that I would recommend this storage to anyone. 1726 Hancock St.

Claudine Harrison

7 months ago
My experience at Safeguard was excellent ! Carlos, is very Professional and courteous. He not only assisted me with downsizing my unit which is cost effective for me. If you are inquiring about a storage unit at Safeguard Storage Please ask for the go to Property Manager: Carlos. Satisfied Customer, Claudine Harrison

Rich Miller

6 months ago
I met with Carlos and Mary Anne Both very friendly and took their time to answer all my questions and made good suggestions!

Katya Fine

6 months ago
Great and straightforward service. Was surprised how fast the process was and how no headache was caused! A first for a storage experience! Mary Anna was very detailed, answered all my questions, and shared some great insight! Feel very confident in my choice of storage facilities and left with great trust that my belongings will be well kept.

Scott Grodesky

6 months ago
Clean facility, friendly and professional staff. I've been storing here for a few years and I'm happy with my experience. The staff is a great plus.

Yvette Malave

6 months ago
My husband & I had to transfer our belongings to a larger room. Carlos made the transfer simple....he showed us the new spot, freed-up the elevators so we could transition comfortably and had the paperwork ready for signatures once we finished. Thank you again; Carlos for your attention and understanding.

Dean Diaz

6 months ago
The best facility I ever used. I am customer for 4 years, never had a problem. The main reason why I stay is because of Carlos Velez. He's a true professional and he always take time to answer any of my questions. He make sure that my stuff is always safe and clean.

Ana Moreno dejesus

5 months ago
Good afternoon to all customers that are interested in renting safeguard self storage in Ridgewood, I been with this storage for like a year let me say the service that the staff provides especially Carlos and especially the maintenance in the building is outstanding. I would highly recommend this place. Go check the place out and let them know that Ana ( christmas lady) sent you. Trust me you won't regret it.

Jake Katz

5 months ago
I have been a customer for 5 years. Carlos and the day to day team are wonderful, helpful and on a first name basis with their customers. I highly recommend this location!

Troy Chryssos

4 months ago
The staff is incredibly kind and patient, and always try to help you as best you can. The spaces feel safe and are very clean.

Jeffrey Boxill

4 months ago
This is the most amazing experience I've had with a storage company. Usually you walk into those places and it's a dust bowl with staff that is difficult to communicate with, but I was met with Denise and Carlos who just were the most professional accommodating people ever. They went out of their way to make me feel comfortable. The unit was spotless and it was just an all around pleasant exchange. You need more folks like that if you're trying to stay in business.

Nicolas Padron

4 months ago
This place is clean and employees that run this location really well. New key fab building for easy access.

Amanda Garcia-Walker

3 months ago
My experience with safeguard storage was absolutely amazing. I worked with Carlos who provided me with affordable storage and was able to answer any and all of my questions. He was very friendly and made something stressful like moving way less nerve-wracking. I would absolutely work with him and safeguard again and will be recommending this place to all of my friends in the area!!

Vanessa Bishop

3 months ago
I moved from CubeSmart storage to come to this Safeguard storage in 2015. Best decision yet!!!! Those 2 facilities are night and day. This Safeguard storage is soooo clean, well lit (with light sensors that actually work), stable temperature, friendly and knowledgeable staff. I planned on staying for only a few months but it has now been 2 years that I'm with Safeguard. The prices are reasonable (even the increases). CubeSmart used to increase my rates (dramatically) every 6 months but Safeguard only increases it yearly, only by a few dollars. The first year, the increase was $17. The second year, it was only $12. By the way, Kudos to Carlos, who is the icing on the cake!!!!!

Jourdain Olivo

2 months ago
Denise took exceptional care of myself and mom. She dedicated so much time to show us rooms and help us decide which one to take. She also was so friendly and comforting during such a stressful time! I appreciated how she explained everything in detail and did not rush us or make us hurry up. It is rare to find such good service so thank you!!

nakimuliinc

2 months ago
The facility is so clean! And the customer service is on point. Carlos is the best!

Sarah Snow

2 months ago
Carlos and Denise are great! Storage space is clean and easily accessible. I always recommend safeguard to anyone looking for storage in the area.

Kris kemp

1 month ago
Safeguard Self Storage is fantastic. Carlos took care of everthing. He was great. Highly recommend this company.

Kris kemp

1 month ago
Safeguard Self Storage is fantastic. Carlos took care of everthing. He was great. Highly recommend this company.

Kris kemp

1 month ago
Safeguard Self Storage is fantastic. Carlos took care of everthing. He was great. Highly recommend this company.

Emma Cruz

1 month ago
Today I went to the storage place in Ridgewood and there I met a young lady named Denise who was very polite kind and understanding and although she was very busy with alot of other customers she still was able to set time aside to tour me around the build where I found the perfect unit right on the first floor. Price was okay but there where other things that you have to pay for where she did explained but is no where to be found on the website. She did try to acomidate me as well in that area which did make my evening . This facility was very well maintained and the unit was spotless. I am a happy customer of safeguard and I wouldn't have any other way with employees like Denise business will always be around she is an amazing worker and you can tell she really loves her job it was very pleasant for a change in the storage industry.

Carmen Castro

1 month ago
My experience with Safeguard Self Storage could not have gone better. The facility is very well maintained. Denise Gonzales was extremely professional and helpful. She worked with us to find the storage spaces we needed and answered all our questions. The process was efficient and painless. I would recommend Safeguard Self Storage to anyone looking for a storage space.

Theresa Drescher

3 weeks ago
Denise at Safeguard was the most professional, courteous and knowledgeable employee we have ever worked with in the years we have been with Safeguard. It was the first time we ever felt like a valued customer. She was great. The five stars are for her.

Christina V

2 weeks ago
Fast service Carlos Velez was VERY helpful and knowledgeable with all services & Denise was just fantastic and welcoming !! 5 stars and will refer friends to this location.

Bermaly Nunez

4 days ago
The facility is very well maintained. Denise Gonzales was extremely professional and helpful. She worked with us to find the storage spaces we needed and answered all my what if questions.. if i can give her more then five stars I will. Good Job Denise keep up the good work.

xen san

10 months ago
Friendly staff, very clean but pricey and lots of unexpected charges e.g. lock, key, fobs, insurance etc.

Ramon Sanchez

9 months ago

Arthur Cordero

9 months ago
Their prices are high, there is no parking and their hours are not customer friendly.

Peter Duvo

10 months ago
First of all...there are always two sides to every story. This company lists storage units online for discounted prices, usually with the first full month free or 0.99cents. There is a catch... they will only honor this if you reserve the unit you want online. I went to this location after already looking at the units they listed online as being available. The only reason why I did not reserve the unit online was because I literally live within a two minuet walk of the building, I thought it would be easier (as most people would) to go in person. I then asked the one guy who was working in the entire building if that unit was available. He goes on to tell me that it is not, then tells me he can offer a unit which was not on the first floor for allot more then what they were offering the unit online.....really????? I asked him why he couldn't honor the price that was listed online and why the company is listing certain units being available when they are not? He just proceeded to bullshit me... Other then being completely unprofessional and rude, I was not going to deal with the b.s. scam that this company is trying to con people into and him. I walked out... If I walk into your store and mention an advertised price YOUR company listed online.... you should honor it...regardless of weather or not I come into the store or not. I'm pretty sure that rule HAS ALWAYS been around for years....
See all Reviews

Chastity N.

10 months ago
Words can't even explain how amazing the staff is here. Extremely helpful and accommodating. Took me right before closing didn't rush me and gave me the...
See all 21 Reviews

Storage Facility Amenities5 Amenities

  • Boxes & Supplies
  • Climate Control
  • Online Bill Pay
  • 24 Hour Cameras
  • Se Habla Espanol